Advantech EPD-130, User Manual

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29 EPD-130 User Manual
Chapter 4
W
ISE-EC
EPD
D
esign-In
Service
4.2 Contact Information
Below is the contact information for Advantech customer service.
Alternatively, you can reach our service team through the website listed below. Our
technical support engineers will provide a quick response once the form is filled out:
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&sub-
ject=TeSupport
4.3 Global Service Policy
4.3.1 Warranty Policy
Below is the warranty policy for Advantech products:
4.3.1.1 Warranty Period
Advantech branded off-the-shelf products and 3rd party off-the-shelf products used to
assemble Advantech Configure to Order products are entitled to a 2 year complete
and prompt global warranty service. Product defects in design, materials, and work-
manship, are covered from the date of shipment.
All customized products will by default carry a 15 month regional warranty service.
The actual product warranty terms and conditions may vary based on sales contract.
All 3rd party products purchased separately will be covered by the original manufac-
turer's warranty and time period, and shall not exceed one year of coverage through
Advantech.
Region/Country Contact Information
America 1-888-576-9688
Brazil 0800-770-5355
Mexico 01-800-467-2415
Europe (Toll Free) 00800-2426-8080
Singapore & SAP 65-64421000
Malaysia 1800-88-1809
Australia (Toll Free) 1300-308-531800-810-0345
China (Toll Free) 800-810-8389Sales@advantech.com.cn
India (Toll Free) 1-800-425-5071
Japan (Toll Free) 0800-500-1055
Korea (Toll Free) 080-363-9494
080-363-9495
Taiwan (Toll Free)
0800-777-111
Russia (Toll Free) 8-800-555-01-50