Advantech EPC-R7200, Manual, Page: 42 / 45

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For products that are not DOA, the return fee to an authorized Advantech repair facility will be at
the customer’s expense. The shipping fee for reconstructed products from Advantech back to the
customer will be at Advantech’s expense.
Exclusions from Warranty
The product is excluded from warranty if

The product has been found to be defective after expiry of the warranty period.

Warranty has been voided by removal or alternation of the product or part
identification labels.

The product has been misused, abused, or subjected to unauthorized
disassembly/modification; placed in an unsuitable physical or operating
environment; improperly maintained by the customer; or failure from which
Advantech is not responsible whether by accident or other cause. Such
conditions will be deter- mined by Advantech at its sole discretion.

The product is damaged beyond repair due to a natural disaster, such as a
lighting strike, flood, earthquake, etc.

The product is sent for updates, upgrades, or tests at the request of the
customer who is without warranty.
4.3.2. Repair Process
Obtaining an RMA Number
All returns from customers must be authorized with an Advantech RMA (return merchandise
authorization) number. Any returns of defective units or parts without valid RMA numbers will
not be accepted; they will be returned to the customer at the customer's cost without prior
notice.
An RMA number is only an authorization for returning a product; it is not an approval for repair or
replacement. To request an RMA number, visit Advantech’s RMA web- site:
http://erma.advantech.com.tw and use an authorized user ID and password.