Advantech EPC-R7200, Manual, Page: 41 / 45

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Russia (toll free) 8-800-555-01-50
Alternatively, you can contact the Advantech service team via our website.
http://www.advantech.com.tw/contact/default.aspx?page=contact_form2&subject=TeS
upport
Our technical support engineers will provide a quick response to your queries.
Global Service Policy
4.3.1. Warranty Policy
The warranty policy for Advantech products is provided below.
Warranty Period
Advantech branded off-the-shelf products and third-party off-the-shelf products used to
assemble Advantech’s Configure-to-Order products are entitled to a two-year global warranty.
Products defect in design, materials, or workmanship are covered from the date of shipment.
All customized products will have a 15-month regional warranty by default. The actual product
warranty terms and conditions may vary based on the sales contract.
All third-party products purchased separately will be covered by the original manufacturer’s
warranty and time period, and shall not exceed one year of coverage through Advantech.
Repairs under Warranty
It is possible to obtain a replacement product (cross-shipment) within the first 30 days after
purchase. Contact your original Advantech supplier to arrange a replacement if the product was
purchased directly from Advantech and was DOA (dead-on-arrival). The DOA cross-shipment
excludes any shipping damage, customized and/or build- to-order products.