USB
to Serial Adapter
30
Appendix B
Warranty information
B+B SmartWorx offers a limited lifetime warranty for the QSU2/ESU2-100/400. B+B SmartWorx
will repair or replace any board that fails to perform under normal operating conditions and in
accordance with the procedures outlined in this document during the warranty period. Any damage
that results from improper installation, operation, or general misuse voids all warranty rights. No
representation is made regarding the suitability of this product for any particular purpose.
Please complete the following information and retain for your records.
DATE OF PURCHASE:
____________________________
MODEL NUMBER:
____________________________
PRODUCT DESCRIPTION:
USB-to-Serial Adapter
SERIAL NUMBER:
____________________________
All products returned to B+B SmartWorx for either warranty or non-warranty repair MUST be
assigned a Returned Material Authorization (RMA) number prior to shipment. This RMA number
must be clearly marked on the exterior of the product’s return packaging and in any correspondence
to ensure proper routing and prompt attention. To obtain an RMA number, contact B+B SmartWorx.
In order to prevent damage to returned merchandise during shipment, please package electronic
components in anti-static/shock proof materials.
For
warranty
repair/returns, please have the following information available when contacting the
Technical Support department:
1.
Model number and serial number of the product.
2.
Repair instructions and/or specific description of the problem.
For
non-warranty
repairs or upgrades, contact the Technical Support department for current
repair charges and please have the following information available:
1.
Purchase order number to cover the cost of the service.
2.
Model number and serial number of the product.
3.
Repair or upgrade instructions relative to the product.
