Option 3)
ON-SITE SERVICE:
ADSI will, on occasion, for the cost of all airfare and travel ex-
penses, send an ADSI technician to your facility to repair in-warranty equipment. Parts and labor
are provided at no cost to the customer. Bear in mind that on-site service is sometimes not the most
cost or time-effective way to resolve issues and may result in longer down time due to scheduling
of airfare, etc.
NON-WARRANTY SERVICE:
In most out of warranty repair scenarios, we require customers to send the machine to us for
repair. This is the best way to insure that the machine you get back will be fully functional upon
arrival at your facility.
In some cases we may determine that the problem is a simple one, such as a belt, and decide the
issue may be resolved without shipping the machine in. In this case, you can decide to repair the
machine yourself. This will require us to ship parts to you for installation. Parts will be charged at
retail pricing prior to shipping. Bear in mind that this method may ultimately increase downtime
and/or may take more than one attempt to resolve the issue. If the issue cannot be resolved in a
timely manner, the machine will be required to be shipped to ADSI for service.
NOTE:A credit card number is required at the time of shipment of any parts. In a warranty sit-
uation, the card will not be charged with the exception of shipping charges, as long as parts are
returned to ADSI in a timely manner.
Non-warranty parts are required to be paid in full prior to
shipment.
Technical Support
Up to 4 hours of call in technical support is available at no charge during the warranty period.
Technical support is available during business hours based on Eastern Time Monday thru Friday.
Technical support outside the limits stated will be billed at current rates.
For Technical support call: 603-216-6344
There are many online documents available to help you to use the Cutter at our technical support
page at
Installation
SET-UP
Some Allen Datagraph products require specialized installation in order for the limited warranty to
remain in effect, ask your dealer or contact technical support at Allen Datagraph for details.
Unpack all accessories and the unit. See installation and assembly instructions in Appendix A.
Power Connection
Important Note: Use of a HIGH QUALITY surge protector or uninterruptible power supply is
REQUIRED by Allen Datagraph Systems. Failure to do so could affect your warranty coverage if a
problem arises due to improper power connection.
CAUTION
: The power cord is a three-conductor cable that incorporates a safety (earth) ground
connection. For the machine to operate safely and correctly, the power cord
must
be plugged into
an outlet that has an earth ground contact.
Never
plug the power cord into a two-prong outlet by
using a 3=2 cord adapter.
CAUTION
:
Never
allow roll or sheet goods to rub on the power cord because the material can cut
the cord causing an electrical fire hazard!
Allen Products except hot tip can be configured to operate from any of the following power
sources:
2
