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Candy Crush Tickets Manual V1.0 

Chapter 06 – Service & Repair 

16 

 

Troubleshooting 

* NOTE: When requesting a warranty replacement you will be asked to 

give the unit’s serial number from the back of the unit. 

 

Video Troubleshooting 

No Picture and Sound 

To  change  between  Portrait  and  Landscape  mode,  press  
ALT-P (Portrait) or ALT-L (Landscape) using a USB keyboard. 

There could be loose or faulty connections between the monitor and 
the computer. Make sure the DVI cable is connected properly to both 
the computer and to the DVI connector of the LCD monitor. Turn the 
Monitor switch on/off. 

No power to computer. 

 

Verify the computer is ON. 

 

Open  the  front  service  door  and  press  the  RED  or  WHITE  power 
button. 

 

Make sure that the power plug is well connected. 

The  Bios  settings  have  changed,  If  the  computer  does  not  power 
automatically when the unit is powered on, follow these steps: 

 

Open the cabinet and plug a USB keyboard in one of the remaining 
USB ports. 

 

Press and hold the “Delete” key on the keyboard and then turn the 
computer  on.  Keep  holding  the  “Delete”  key  until  the  Bios  screen 
appears. 

 

Using the arrows, select the “Advanced” tab. 

 

Using the arrows, scroll down to the ACPI Configuration option and 
press the “Enter” key. 

 

Using  the  arrows,  scroll  down  to  the  Restore  on  AC/Power  Loss 
option and press the “Enter” key.

 

 

Using the arrows, select the Power On option and press the “Enter” 
key.

 

 

Press the “F10” key then the “Enter” key to exit the Bios screen.

 

Summary of Contents for Candy Crush

Page 1: ...Candy Crush Ticket CC 42 1001 Operation Service Manual Version 1 0 Read this manual before use ...

Page 2: ...ed support on how to update and or install your Candy Crush product we invite you to contact your local distributor or reach us at support aagames com or by calling our support line 1 450 824 1671 Adrenaline Amusements Team Adrenaline Amusements 1150 Levis Suite 302 Terrebonne Qc Canada J6W 5S6 ...

Page 3: ...atures 7 How to Play 7 Chapter 3 Unit Features 8 Hardware Features 8 Cabinet Facts 8 Voltage 9 Chapter 04 Unit Installation 10 Assembling your Candy Crush Tickets Unit 10 Chapter 05 Operator Menu 13 Operator Menu 13 Chapter 06 Service Repair 15 Computer Connections 15 Troubleshooting 16 Video Troubleshooting 16 Audio Troubleshooting 17 Chapter 07 Parts 18 Cabinet Parts 18 Electronics 19 Thermoplas...

Page 4: ...l V1 0 4 Wheel Assembly 21 Computer Parts 22 Cabling 22 Wiring Harness 22 Misc Parts 23 I 0 board LC 04 1001 24 Chapter 08 Diagrams Schematics 25 Power Distribution 25 IO Board Wiring Diagram 26 Chapter 09 Software Recovery 27 ...

Page 5: ... cables are equipped with 3 prong plugs to help ensure proper grounding Do not use adapter plugs or remove the grounding prong from a cable If you must use an extension cable use a 3 wire cable with properly grounded plugs To help protect your system from sudden increases and decreases in electrical power use a surge suppressor line conditioner or Uninterruptible Power Supply UPS Be sure nothing r...

Page 6: ...uivalent power cord available from your distributor Adrenaline Amusement Inc assumes no liability for any damages or injuries incurred while setting up or servicing the cabinet Only qualified service personnel should perform installation or service procedures Environmental Conditions Cabinet is intended for indoor use only Be sure to keep the cabinet dry and maintain operating temperatures of 59 F...

Page 7: ...t of tickets How to Play Explore the sweet and colourful world of Candy Crush Saga in this fun match 3 game Switch and match your way through 15 of levels in this delicious puzzle adventure 100 Skill game Clear all the jelly to spin the wheel Win the 15 Levels and get the Ticket Super Bonus ...

Page 8: ...s 8 Chapter 3 Unit Features Hardware Features Multitouch Screen LED Adjustable Super Bonus Ticket Bonus Motorized Wheel Cabinet Facts Cabinet Dimensions Height 99 2 2 52m Depth 28 1 0 71m Width 46 1 18m Shipping Dimensions Width 50 Height 48 Weight 700 lbs ...

Page 9: ...Candy Crush Tickets Manual V1 0 Chapter 03 Unit Features 9 Voltage Voltage Operating 110V AC 4 AMP 220V AC 2 AMP ...

Page 10: ...on Assembling your Candy Crush Tickets Unit 1 Carefully remove the 2 Cabinet parts from the shipping container giving you enough space 2 Move the bottom cabinet to the desired location For your security minimum 2 persons are needed to complete the installation Fig 1 3 Adjust the legs leveler ...

Page 11: ...the upper cabinet remove both back service doors locate the 5 bolt holes on the bottom cabinet and the 5 bolts inserts on the upper cabinet 5 2 persons needed here Install the upper cabinet on the bottom one align the bolt holes with the bolt inserts affix and tighten the 5 bolts Fig 2 ...

Page 12: ...es that need to be connected to the bottom cabinet Connect the Power Supply AC cable from the top cabinet to AC the power bar Connect the 5 pins connector from the LED display to the IO Board connector J21 Connect the 10 pins connectors together as seen on figure 3 Re install the back service doors Fig 3 ...

Page 13: ...Candy Crush Tickets Manual V1 0 Chapter 05 Operator Menu 13 Chapter 05 Operator Menu Operator Menu Access the Operator Menu by pressing the switch button located inside the coin door Fig 4 ...

Page 14: ...l change the in game text accordingly Checkmarked is Yes while No Checkmark is No Redemption Units Name Tickets Coupons Adjusts the in game text accordingly Super Jackpot Payout Tickets 500 5000 Adjusts the LED display and the number of tickets given when Super Bonus is won Minimum Tickets Payout 0 20 Adjusts the minimum number of tickets dispensed per play Payout Adjustment 1 9 Adjusts the payout...

Page 15: ...Candy Crush Tickets Manual V1 0 Chapter 06 Service Repair Chapter 06 Service Repair Computer Connections ...

Page 16: ...puter is ON Open the front service door and press the RED or WHITE power button Make sure that the power plug is well connected The Bios settings have changed If the computer does not power automatically when the unit is powered on follow these steps Open the cabinet and plug a USB keyboard in one of the remaining USB ports Press and hold the Delete key on the keyboard and then turn the computer o...

Page 17: ...top and increase the volume via the Speaker icon Verify that the 1 8 plug is plugged in the computer s green sound input jack and that the other end is plugged in the sound amplifier To verify if it s plugged properly power up the unit and try touching the plug at the computer s end If you hear a grounding sound it is connected Dongle not found The USB License Dongle can t be found Make sure that ...

Page 18: ...art 1 Wood Cabinet CA 02 1021 2 LED Digits Display INV 14 1024 LED Digits Board CA 04 1200 3 42 Touchscreen Monitor CA 10 1001 Touchscreen only CA 10 1001 TCH 4 Speaker ADR 50 9986 00 5 Ticket Dispenser ADR 42 1337 00 6 Door INV 01 2050 rev A 7 2 5 Dia Pivot Caster INV F25083 8 Leg Leveler INV 62805K39 ...

Page 19: ...ctronics Ref Part Description Part Number 1 I O Board LC 04 1001 2 SuzoHapp 5V 12V Power Supply ADR 80 021 00 3 Computer INV 11 CT CPU 4 Audio Board Amplifier INV 14 0005 5 SuzoHapp 12V 10A Power Supply ADR 80 0215 00 6 12V Computer Power Supply INV 14 0006 ...

Page 20: ...Candy Crush Tickets Manual V1 0 Chapter 07 Parts 20 Thermoplastic Part Description Part Number Kit of 2 side CA 09 1002 Top Panel CA 09 1003 ...

Page 21: ...rt Description Part Number Wheel Cover CA 07 0003 Printed Wheel CA 09 1001 Motor Case CA 01 0001 Wheel Plate CA 01 0003 12V Motor CA 14 1001 Motor HUB CA 14 1002 Magnet CA D61AD P 10X LED squared puck INV 14 1026 Magnet Sensor ADR HE597 ND Logo Center Sticker CA 09 1004 ...

Page 22: ...SB dongle TF 04 1211 12V 5A Power Supply INV 14 0006 Cabling Part Description Part Number IO Board 3Feet USB AB ADR USB AB1 03 Connector Y TF 05 1223 Stereo RCA 1 8 Cable INV 35MM RCA Wiring Harness Part Description Part Number Motor Wheel to IO Harness CT 03 4010 IO to Motor Wheel Harness CT 03 4020 12V Harness CT 03 4030 Bonus LED Display cable CT 03 4040 Coin Acceptor Harness INV 03 4060 Ticket...

Page 23: ...scription Part Number Blank Panel for card swipe optional KA 04 001 00 12V 7 Digits Meter with bracket ADR 4 0754 07 Operator switch button ADR 49 0577 01 Low ticket Switch ADR 95 4225 00 Low ticket LED ADR L20691 ND LED Strips 49 INV 14 1025 Ticket Container INV 07 1011 ...

Page 24: ...Candy Crush Tickets Manual V1 0 Chapter 07 Parts I 0 board LC 04 1001 ...

Page 25: ...Candy Crush Tickets Manual V1 0 Chapter 08 Diagrams Schematics Chapter 08 Diagrams Schematics Power Distribution ...

Page 26: ...Candy Crush Tickets Manual V1 0 Chapter 08 Diagrams Schematics 26 IO Board Wiring Diagram ...

Page 27: ... The process takes 25 30minutes If you use the Wireless network your credentials will need to be re entered and your Operator settings might needed to be adjusted if they were different from the default ones Connect a USB keyboard to the motherboard Power on the unit Press F11 on your keyboard when the AsRock splash screen is displayed to enter the boot menu Choose USB and press Enter ...

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