Adobe PREMIERE 5, User Manual, Page: 373 / 404

365 ADOBE PREMIERE 5.0
User Guide
Appendix D: Troubleshooting
his appendix contains common solutions to problems you may encounter when using
the Adobe Premiere program. For additional help, see the Read Me file installed with the
program, which contains last-minute information not included in this user guide.
General problems when capturing video
First determine whether the problem is caused by Premiere, the video-capture card, the
operating system, or the hardware configuration. Video-capture cards are not part of Premiere
and are manufactured by other companies, but they often work together with Premiere. This
can make it hard to identify the source of a problem. The following information may help you
identify the true source of a problem:
•
Set up your project settings to match the capabilities of your video-capture card. If the
manufacturer of your video card included Premiere settings files along with the other software
included with the card, you can simply load the settings into your project; see “Saving and
loading project settings” on page 66.
•
Drivers for video-capture cards are frequently updated. Contact the manufacturer of the
video-capture card to make sure your driver is up to date. Most manufacturers operate Web
sites from which you can download current software for your video-capture card if you have
access to the World Wide Web.
•
Try different codecs to reproduce the problem. If you find that the problem only occurs with
the video-capture card’s codec, check with the card manufacturer to see if they have updated
the codec. Capture cards often use a proprietary codec that lets the card share the workload
with your computer’s central processing unit.
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