Adobe PHOTOSHOP 5.0, User Manual, Page: 371 / 400

363 ADOBE PHOTOSHOP 5.0
User Guide
To deactivate the preferences file on the
Macintosh, drag the Adobe Photoshop Prefs file
(located in the Adobe Photoshop/Adobe
Photoshop Settings folder) to the Trash. If the
problem disappears, delete the preferences. If the
problem persists, restore the preferences file to its
original names (Windows) or location (Mac OS)
to preserve your preferences settings.
Check SCSI device connections
Make sure that the
devices you are using are securely and fully
connected to your computer, that they are
properly terminated, and that device cords are not
damaged. The cause of the problem could be a bad
connection.
You can also turn off all power and disconnect all
SCSI devices. Then turn on your system and check
if the problem disappears when you are no longer
using a SCSI device. Test each device in the chain
of SCSI devices.
Important: Be sure to turn off your computer and
SCSI devices before connecting, disconnecting, or
checking SCSI cable connections. Failure to do so can
damage your hardware.
Remove all Photoshop plug-ins In rare cases, third-
party Photoshop plug-ins can conflict with other
plug-ins, hardware, or other software on your
system. To ensure that the cause of your problem
is not a plug-in conflict, temporarily remove all
your plug-ins and restart Photoshop. To confirm
that no plug-ins are loading, after restarting
Photoshop select About Plug-ins from the Help
Menu (Windows) or the Apple menu (Mac OS).
If About Plug-ins is unselectable (grayed out), no
plug-ins are loaded.
Optimize your hard disk Use a disk utility, such as
Norton Utilities or Scandisk, to check whether
your hard disk contains bad sectors that may be
causing the crashes. You can then use a defrag-
menting utility to optimize the hard drive.
(Defragmenting orders data contiguously so that it
can be accessed quickly.) For instructions, see the
utility’s documentation.
Setup and performance
problems
Commands don’t appear in menus; Filter (or Import
or Export) menu and submenus are gray or missing.
Photoshop recognizes only one plug-ins folder at a
time. As a result, if you don’t put new plug-ins into
that folder, Photoshop won’t know about them.
Similarly, if you put new plug-ins into a folder
outside of the current plug-ins folder, and then set
Photoshop to recognize the new folder, it will no
longer know about the plug-ins in the old plug-ins
folder. For convenience, you can nest plug-ins in
folders within folders, as long as you select only
one plug-in folder at a time.
Choose File > Preferences > Plug-Ins & Scratch
Disks, and make sure that you have selected the
plug-ins folder containing the modules that you
want to use. See “Setting preferences” on page 37,
for information on choosing the plug-ins folder.