Acrobat 9 Family of Products
Validating Signatures
Security Feature User Guide
Troubleshooting a Document Integrity Problem 120
Figure 85 Trusted Identities: Viewing revocation status
7.5.1.5 Exporting a Certificate Other than Yours to a File
Users in enterprise settings can send problem certificates to their system administrator or help personnel
for troubleshooting. Certificates may be exported from the Trusted Identity Manager. or from the
Certificate Viewer.
To do export a certificate from the Trusted Identity Manager:
1. Choose
Advanced
(Acrobat) or
Document
(Reader)
> Manage Trusted Identities
.
2. Choose
Certificates
in the
Display
drop-down list.
3. Select the certificate.
4. Choose
Show Certificate
. The Certificate Viewer displays the certificate. (
Figure 84
).
5. Choose
Export
.
6. Email the certificate or save it to a file as described in
“Exporting Your Certificate” on page 158
.
7.5.2 Troubleshooting a Document Integrity Problem
If the signature status or overall document status indicates that there could be a document integrity
problem, you need to figure out if and how the document changed during the workflow.
. To check document integrity:
1. If the status is unknown and the icon shows a magnifying glass, it is possible signature validation did
not occur.
Validate the signature(s) as described in
“Validating Signatures Manually” on page 106
.
Verify you have an internet connection and the application is configured properly.
Since the problem may not be with your application, try again later.
2. If the status is problematic (displays a warning triangle) shows a, the document has changed but those
changes are legal because they have been allowed by the document author. To determine what
changed, do any of the following:
Open the Signature pane and expand the signature tree to view the change history,