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ADDER View Matrix AVM208 Installation And Use Manual Download Page 60

AdderView MATRIX

Installation and Use

Page 58

5. Upgrading the AdderView's firmware

The AdderView MATRIX uses flash memory technology which enables the firmware
code to be upgraded by the user. New keyboards, mice operating systems and
drivers are being launched all the time. From time to time the AdderView's firmware
will be updated to provide support for these new devices. You can take advantage of
these upgrades free of charge during the warranty period.

Upgrades are performed by connecting a PC's serial port to the AdderView's serial
port and running an upgrade program on the PC. This upgrade program downloads
the new firmware to the AdderView MATRIX and checks that the data has been
programmed correctly.

You can check the version of the firmware that is currently loaded into your
AdderView using the on-screen menu. To do this activate the on-screen menu using
the keyboard hotkeys (see section 4.10) and then press F1. The version number of
the current firmware will then be displayed at the bottom of the Configuration Menu.

To perform a firmware upgrade on your AdderView MATRIX you will need a suitable
serial upgrade cable and an IBM PC compatible computer with an RS232 serial port
and an operating system that supports DOS. Suitable upgrade cables with 9-pin
serial connectors are provided with the AdderView MATRIX. If you have lost your
cable then you will need to buy a cable with a 9-way D-type male connector on one
end and a 9-way D-type female connector on the other end with all 9 lines
connected "straight through" (i.e. pin 1 to pin 1, pin 2 to pin 2, pin 3 to pin 3 etc.).
These are standard serial extension cables.

You will also need to obtain the latest version of the AdderView MATRIX firmware
which is available by request from 

www.addertec.com. 

Please ensure that you

have your product serial number and model number at hand when requesting an
upgrade.

Note: The normal flash upgrade process does not clear the computer names, user
names, security passwords or other configuration settings.

Summary of Contents for View Matrix AVM208

Page 1: ...ADDERV Vi ie ew w MATRIX I N S T A L L A T I O N U S E www addertec com MATRIX 16 Port AV MATRIX 2 User AVM216 8 Port AV MATRIX 2 User AVM208 ADDER V V i i e e w w ...

Page 2: ...w Matrix 2 user ports and 16 computer ports Intelligent Server Management GB An electronic version of this manual may be downloaded USA from www addertec com D Eine deutsche Version dieses Handbuches kann von der Website www addertec com heruntergeladen werden F Une version française du manuel peut être téléchargée du site www addertec com ...

Page 3: ...g live parts contained within power adapter No user serviceable parts within power adapter do not dismantle Plug the power adapter into a socket outlet close to the AdderView MATRIX Replace the power adapter with a manufacturer approved type only Do not use power adapter if power adapter case becomes damaged cracked or broken or if you suspect that it is not operating properly If you use a power e...

Page 4: ...orrect the interference with one or more of the following measures a Reorient or relocate the receiving antenna b Increase the separation between the equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technician for help FCC Compliance Statement United States This equi...

Page 5: ...14 2 5 Structuring your AdderView MATRIX installation 14 2 6 Maximising the video quality 19 2 7 Other useful installation information 20 2 8 Re enabling a disconnected PS 2 mouse 20 2 9 Hot plugging the AdderView into running systems and re enabling disconnected PS 2 CPU mouse connections 21 2 10 Connecting the AdderLink Extender 22 3 Configuring the AdderView 23 3 1 Configuration summary 23 3 2 ...

Page 6: ...g the mouse 43 4 10 Selecting computers using the on screen menu 44 4 11 The reminder banner 48 4 12 Setting the USER PREFERENCES 49 4 13 Using the FUNCTIONS menu 50 4 14 Querying the routing status 51 4 15 Cascading AdderViews 51 4 16 Resetting user port keyboards and mice 53 4 17 Using the AdderLink extender 54 4 18 What to do if you forget your ADMIN password 54 4 19 Saving and restoring the me...

Page 7: ...to allocate access rights to each user on a login basis We trust that you will be delighted with the function of your new AdderView MATRIX We are always interested to hear any suggestions that you may have for additional features or functionality email to enquiry addertec com Product enhancement upgrades are provided free of charge during the warranty period and may be obtained by request from www...

Page 8: ...C1 DDC2 signalling Supports desktop and laptop PCs RS6000s DEC Alphas and Silicon Graphics computers Front panel healthy voltage indicator Support for up to 16 user access profiles and 512 named computers The colours and position of the OSD menu may be changed by each user OSD routing status window shows the computers that are currently being controlled by the KVM consoles Supports three computer ...

Page 9: ...upports user definable hotkeys and mouse modes Positive confirmation of selected ports on local and cascaded AdderViews achieved by full acknowledgement signalling across all cascaded units Supports Microsoft IntelliMouse IntelliMouse Explorer and other common wheel mice Supports keyboards with extra Internet and audio function keys because the keyboard data is kept in its native format Mouse rest...

Page 10: ...tallation guide 1 3 AdderView MATRIX rackmount kit for model 208 part code RMK1 2 x mounting brackets for fixing the unit into a 19 inch rack 4 x screws for fixing mounting brackets to AdderView MATRIX 1 4 AdderView MATRIX rackmount kit for model 216 part code RMK2 2 x mounting brackets for fixing the unit into a 19 inch rack 6 x screws for fixing mounting brackets to AdderView MATRIX ...

Page 11: ...AdderView MATRIX Installation and Use Page 9 1 5 Product information Fig 1 AdderView MATRIX 208 and 216 models viewed from the front ...

Page 12: ...AdderView MATRIX Installation and Use Page 10 Fig 2 AdderView MATRIX 208 and 216 models viewed from the rear ...

Page 13: ... monitor with an extended keyboard and a wheel mouse on one user port and a smaller monitor with a basic mouse and keyboard on another The AdderView MATRIX intelligently handles these mixtures of devices 2 1 What you will need For the computer connections you will need Cables to connect the AdderView MATRIX to each of your computer keyboard video and mouse ports Cable specifications are given in a...

Page 14: ...icrosoft IntelliMouse These are fitted with a wheel or other scroll control and sometimes have additional buttons Examples are Microsoft IntelliMouse Logitech Pilot Mouse Logitech MouseMan Genius NetMouse and Genius NetMouse Pro Use of PS 2 and RS232 style mice with the AdderView All of the mouse connections from AdderView to PCs support either a PS 2 or an RS232 mouse AdderView automatically conv...

Page 15: ... will give very high video quality Any unused computer connections can be left unconnected To connect computers with serial mouse connections and AT style keyboard connections use the adapters specified in appendix A If you have an existing 6 pin mini DIN to 9 pin serial adapter that came with a mouse it may not be suitable for use with the AdderView as the are several different standard wiring co...

Page 16: ...tions are possible The AdderView MATRIX is fitted with an intelligent communication system that enables it to detect and communicate with other AdderViews so that it is able to positively verify that all the cascaded AdderViews have correctly responded to a switching request from the user The AdderViews communicate with each other via the keyboard cables AdderView MATRIX may be cascaded in a very ...

Page 17: ...ble total cable run from computer to KVM If you are making multiple cascade links between AdderView MATRIX then ensure that the cables are approximately the same length AdderView OSD devices may be cascaded to MATRIX cascades but the OSD units must always be on the lowest level of the cascade in other words you must not cascade a MATRIX device off an OSD device AdderView 208 and 216 models may be ...

Page 18: ...AdderView MATRIX Installation and Use Page 16 The following diagrams show some typical AdderView MATRIX installations ...

Page 19: ...AdderView MATRIX Installation and Use Page 17 Fig 3 A typical installation using a single AdderView MATRIX 208 ...

Page 20: ...AdderView MATRIX Installation and Use Page 18 Fig 4 A cascaded application using multiple AdderView MATRIX units ...

Page 21: ...lity will be truly appalling with smudging ghosting and loss of focus Cables that are designed to carry video signals are constructed using three separate co axial cores to carry the red green and blue signals These co axial cores make the cable thick like the cable that you see coming out of the back of a monitor Typically this cable will be 8 5 to 9 mm in diameter If your cable is thin say 6mm i...

Page 22: ...ows you to disconnect and re connect the shared mouse without powering down the system although this is generally not advisable see section 2 8 for details Keyboard and mouse mode switching The AdderView keeps a log of the keyboard and mouse mode and resolution settings requested by each of the connected PCs These settings are automatically restored to the shared keyboard and mouse when the AdderV...

Page 23: ...n only be restored by rebooting the PC This is because the mouse drivers only setup and enable the mouse when the PC is initially booted If you have switched off your AdderView or you are attempting to hot plug it into a system that is already running you may be able to restore lost mouse movement using the AdderView s mouse restoration functions Mouse restoration functions should be used with car...

Page 24: ...eyboard hotkeys 3 Press F1 to view additional menus 4 Select the FUNCTIONS menu 5 Select RESTORE STANDARD MOUSE or RESTORE INTELLIMOUSE 6 Exit the on screen menu 2 10 Connecting an AdderLink Extender You may connect external AdderLink extenders i e an XR XL receiver transmitter pair to the AdderView s KVM connectors If you do this then you should power the AdderLink XL units using their optional p...

Page 25: ... 1 Decide if you are going to use password security The AdderView may be run with security enabled or disabled With security disabled all user ports have full access to all of the computers and full administration rights The AdderView is shipped to you with security disabled This mode is suitable for simple installations with a small number of users Larger installations or systems with larger numb...

Page 26: ...ight digit port number depending on the number of cascade levels that have been connected see section 4 10 for details The AdderView supports up to 512 computer names although special versions are available that support more names Step 5 Set the required SETUP OPTIONS and GLOBAL PREFERENCES Use the ADMIN account to select the required SETUP OPTIONS and GLOBAL PREFERENCES The SETUP OPTIONS menu is ...

Page 27: ...ses the system via a special user named ADMIN This profile may not be altered or deleted from the system and has full access rights to all computers and system parameters Consequently it is advisable to set a password for this user To set a password for the ADMIN user From the main on screen menu press F1 for MORE MENUS Select EDIT USER LIST from the menu Move the menu bar over the ADMIN user Pres...

Page 28: ...se the menu bar to select the user that you want to edit Press ENTER or RETURN to edit the user s name password and access rights Press RETURN or ENTER if you want to keep the existing entries 3 5 Creating and editing computer names Computer names provide a very convenient way of selecting and identifying computers that are attached to the AdderView MATRIX You can select computers by port number s...

Page 29: ...starred users will have access to this computer Don t worry if all the users have not yet been defined You can allocate computers to users when you add the users later Press RETURN or ENTER to create the new computer name When you are adding computers it is advisable to setup just one name for any particular port Avoid creating two names for the same port as this can lead to confusion Also if you ...

Page 30: ...ber that the computer is attached to Port numbers for computers connected to cascaded AdderViews are constructed by defining the port routing that is required to get from the user s KVM to the computer Figure 5 illustrates how port numbers are constructed and how the physical configuration of a cascaded system relates to entries in the on screen menu The illustrated configuration is an unlikely co...

Page 31: ...AdderView MATRIX Installation and Use Page 29 Fig 5 Creating menu entries for computers that are connected to cascaded AdderViews ...

Page 32: ...er than to individual users These may only be setup or changed by the system administrator logged in using the ADMIN account From the main menu press F1 for MORE MENUS Use the cursor keys to position the menu bar over SETUP OPTIONS or GLOBAL PREFERENCES Press ENTER or RETURN to view the individual menus Use the cursor keys to place the menu bar over the required option and then use SPACE BAR to ch...

Page 33: ... is assumed to have a QWERTY format The new language settings are enabled when you quit from the SETUP OPTIONS menu The language option only affects the way that the AdderView interprets the keyboard keys it does not affect the way that the computers interpret the keyboard It is advisable to avoid setting a language that you do not understand as all the menus will change to use the new language an...

Page 34: ...iew detects an active user by looking for keyboard and mouse data A user becomes inactive if no keyboard or mouse data has been received by the AdderView for a specified timeout period Whilst one user is active all the other users that are connected to the same computer will see a video only message displayed on their screen There may be situations where particular users want to be able to control...

Page 35: ...MATRIX s channel may be switched using a three button mouse or IntelliMouse see section 4 9 Pressing the central button or wheel button together with the left hand mouse button will cause the AdderView to switch to the next available computer When mouse switching is enabled the central mouse button or wheel mouse button is allocated to control the AdderView and is not therefore available for use b...

Page 36: ...inactive PC If you are using such a monitor you must not set the AdderView to scan ALL ports Constant switching on and off of your monitor s relay will eventually damage your monitor If you are using the SCAN LIST option then you should ensure that all the computers are active if you are using one of these monitors If you choose to use the SCAN LIST option then you may define the computers to be s...

Page 37: ... keyboard or mouse data has been received from the active user port for the user timeout period the AdderView will allow other users to access the computer The new port then becomes the active port until it too times out To avoid confusion between users it is desirable to set the timeout period to be sufficiently long so that user s work is not needlessly interrupted by other users and sufficientl...

Page 38: ...2 Power supply connections and indicators Plug the power adapter into the power inlet The power indicator on the front of the AdderView see figure 1 monitors the voltage that is being supplied to the power inlet If the power indicator is illuminated then a healthy power adapter is connected 4 3 USER display and key switch The USER key selects the user port that is shown on the green USER display s...

Page 39: ...er port is defined by the way that the AdderView MATRIX is configured There are two special computer ports that may be selected using the COMPUTER key switch These are the on screen menu port o and the non existent channel zero 0 Selecting the on screen menu port will cause the on screen menu or the login menu to be displayed Selecting channel zero will cause the video to be disabled and all keybo...

Page 40: ...play shows the user port number that your keyboard and mouse are connected to Then press the COMPUTER key until the red COMPUTER display shows the computer that you wish to connect to Pressing the computer key will cause the computer channel to change to the next available port If the password security system has not been enabled then this will be the next highest channel number in the sequence sh...

Page 41: ...s access to computer ports 1 3 and 7 Action of the COMPUTER key if the front panel controls have been disable 4 7 Logging on to the AdderView MATRIX If password security has been set on the system then the following login menu will appear when the AdderView is switched on or when no user is currently logged in The previous user may have activated the screen save function screen blanking If so you ...

Page 42: ...se the hotkeys and the command key before a new hotkey command is accepted by the AdderView HOTKEYs TAB is an exception and this allows you to tab through the ports by holding down the hotkeys and repeatedly pressing TAB HOTKEYs the cursor keys is also an exception You can hold down the hotkeys and repeatedly press the cursor keys to change the position of the on screen menu The hotkey commands ar...

Page 43: ...ects the next available channel HOTKEYs and M displays the on screen menu for selecting computers by name this is the recommended way of selecting computers for systems with more than 4 computers HOTKEYs and A selects autoscan mode where each channel is displayed for the selected time see section 3 6 10 To cancel autoscan mode simply select any fixed channel either by hotkey or by using the on scr...

Page 44: ...aded AdderView and port 16 on the last AdderView Examples of common hotkey sequences assuming CTRL ALT hotkey option To select channel 2 press ba ba2 2 release 2 2ba ba To tab through channels press ba bav vrelease v vpress v v release v vpress v v release vba vba To select channel 12 on a 16 port AdderView press ba ba1 1 release 1 1 press 2 2 release 2 2ba ba ...

Page 45: ...n the AdderView will select the next available channel otherwise it will select the next numerical channel Mouse switching may be enabled or disabled see section 3 6 7 When mouse switching is disabled the third button or wheel button state is passed through the AdderView and seen by the application software Selecting computers using the mouse is most suitable for systems with small numbers of comp...

Page 46: ...default hotkeys CTRL ALT the key combination to launch the on screen menu would be press ba baM M release Mba Mba You may also use a 3 button mouse or wheel mouse to launch the on screen menu if you have enabled mouse control see section 3 6 7 To do this hold down the central button or wheel button and click the right hand button Hold down centre button Press and release left hand button to launch...

Page 47: ... computer place the menu bar over the computer name using a combination of the up and down cursor keys and the page up page down keys You may also use the wheel on a wheel mouse to move the menu bar up and down if you have enabled mouse control see section 3 6 7 ...

Page 48: ...j jf f When a computer is selected in EXCLUSIVE mode the computer s video picture will only be displayed one the KVM console that has exclusive access Other KVM consoles will not be able to access the computer or view its video until the exclusive user has selected another computer or logged out This mode prevents other KVM consoles from using the computer and so should be used with care To select...

Page 49: ...ether with the CTRL key on the keyboard If you have many connected computers then you can do an alphabetic search of the list of computer names by pressing F3 and then entering the name that you want to find When you select a computer the AdderView will briefly confirm the computer that has been selected by displaying a message There may be situations where the selected computer cannot be accessed...

Page 50: ...nd so this banner serves as a useful reminder of which computer you are working on The colour and transparency of the banner can be selected to make it as discreet as possible It may also be moved around the screen in any direction by using the HOTKEYs together with the cursor keys For example to move the banner up the screen assuming the default CTRL ALT hotkeys use ba baw w The computer name ban...

Page 51: ...he option as required Press ESC to quit and save the changes 4 12 1 OSD COLOUR Accessed from menu USER PREFERENCES Settings DEFAULT SCHEME 1 SCHEME 2 As you toggle between these options you will see the colour of the menu change to show the selected scheme The menu schemes have been specially chosen to provide a high contrast with the colours that you would normally see on a computer screen 4 12 2...

Page 52: ...ou select MOVING DOT then a moving dot will be displayed on a blank background The dot regularly changes colour and bounces off the sides of the screen in a zigzag pattern 4 13 Using the FUNCTIONS menu The FUNCTIONS menu provides you with a number of useful functions that will help you to make the most of your AdderView You can access the FUNCTIONS menu from the main on screen menu by pressing F1 ...

Page 53: ...status display similar to the one shown below will be displayed for 10 seconds Press ESC to quit or wait for the routing status screen to disappear 4 15 Cascading AdderViews AdderView MATRIXs can be cascaded in a tree structure to support larger numbers of computers Up to four cascade levels are supported and the number of cascade links between AdderViews can be chosen by the user The number of in...

Page 54: ...ling is working as expected To do this you can use a hotkey sequence similar to the example shown below For example to connect to port 14 on a AdderView MATRIX that is cascaded off port 1 of your first AdderView MATRIX Although the following example selects a port with a four digit address port 0114 you can type port addresses that are eight digits long to access computers that are on the forth ca...

Page 55: ...een changed whilst the mouse is disconnected Consequently you will normally need to perform a power off reset of the user port if you have disconnected and re connected a mouse The power off reset function only affects the selected user port and does not affect any of the computer connections or any of the other user ports To perform a power off reset for a selected user port 1 Press the USER key ...

Page 56: ...r then you can resolve it by performing a complete reset to return the AdderView to its factory default state A complete reset erases all the user names and computer names that you have setup You can only perform a complete reset if you have access to both the front and the rear of the AdderView To perform a complete reset and return the AdderView to its factory default state 1 Power on the AdderV...

Page 57: ... menu names and configuration settings 1 Logon to the Adder Technology website at www addertec com and download the files AVMREAD EXE and AVMWRITE EXE 2 Connect the serial port on the rear of the AdderView MATRIX to a serial COM port on your computer using the serial cable supplied with the AdderView If you have lost this cable then you may use a replacement cable with a 9 way female connector on ...

Page 58: ...gmein Test COMPUTERS PORT Admin PC 2103 1 1 1 1 Alan s System 2102 1 1 1 Comms Server 3 1 1 Comms PC 4 1 1 1 1 Gateway 1 8 1 Gateway 2 5 1 Test System 15 1 1 Web Browser 9 1 1 1 To restore the saved edited menu and configuration settings 1 Connect the serial port on the rear of the AdderView MATRIX to a serial COM port on your computer using the serial cable supplied with the AdderView 2 Copy the ...

Page 59: ...op nibble 4 bits of the command byte defines the user port that is to be switched 1 port 1 2 port 2 The bottom nibble defines the computer port that the user port is to be switched to e g 0 port 1 1 port 2 E port 15 F port 16 For example Hexadecimal code 14 switches user port 1 to computer port 5 Hexadecimal code 28 switches user port 2 to computer port 9 Hexadecimal code 2D switches user port 2 t...

Page 60: ...n 4 10 and then press F1 The version number of the current firmware will then be displayed at the bottom of the Configuration Menu To perform a firmware upgrade on your AdderView MATRIX you will need a suitable serial upgrade cable and an IBM PC compatible computer with an RS232 serial port and an operating system that supports DOS Suitable upgrade cables with 9 pin serial connectors are provided ...

Page 61: ...itical servers should be switched off or disconnected before performing an upgrade Step 2 Connect your computer to the AdderView MATRIX Connect your computer s serial port COM1 or COM2 to the AdderView MATRIX s serial port see figure 2 You do not need to set the serial baud rate and protocol because the upgrade program will do this for you automatically for reference the RS232 baud rate used by th...

Page 62: ...e from the Adder Technology website at www addertec com The upgrade files will be supplied to you as a group and consist of several files as explained below These files should be downloaded to the same directory on your computer 1 A universal upgrade program AVMATRIX EXE 2 Binary code files for each of the processors within the AdderView up to 3 e g 216A129 HEX 216B129 HEX 216C129 HEX These files ...

Page 63: ...nt to upgrade to version 1 30 then the DAT file that you need would be named 216V130 DAT Also check that all the required files are loaded into the same directory on your computer From that directory run the upgrade file using the following command line AVMATRIX Dat_file_name DAT Where Dat_file_name is the name of the required DAT file For example if the name of the required DAT file is 216V129 DA...

Page 64: ...perate It is therefore good practice to ensure that the upgrade process is always fully completed A partial or failed upgrade may be rectified by performing another upgrade If the upgrade process is interrupted accidentally then you should immediately repeat the upgrade process without moving switch 2 from the upgrade ON position Switch 2 forces the AdderView into flash upgrade mode and prevents t...

Page 65: ...erate at distances of 20 metres A2 AdderView MATRIX to PCs 1 to 16 Cable specifications Video 15 pin high density male D connector to 15 pin high density male D connector wired as a standard VGA PC to monitor cable There are two types commonly available The best type cables which will give excellent quality are constructed with coaxial cable cores Cheaper data cables are often used but can degrade...

Page 66: ...ini DIN to 9 pin serial adapters If you have an adapter that has been supplied with a mouse it may have a completely different internal wiring to that shown above and may not be compatible with the AdderView Recommended cables 3 in 1 keyboard video and mouse combination cable For convenience neatness and high video quality we recommend the Adder brand 3 in 1 combination cables These cables are con...

Page 67: ...es when ordering from your supplier Part Code Description VKVM 1M 3 in 1 Adder cable 1 metre long VKVM 1M AT 3 in 1 Adder cable 1 metre long with AT and serial adapters VKVM 2M 3 in 1 Adder cable 2 metres long VKVM 2M AT 3 in 1 Adder cable 2 metres long with AT and serial adapters VKVM 5M 3 in 1 Adder cable 5 metres long VKVM 5M AT 3 in 1 Adder cable 5 metres long with AT and serial adapters VKVM ...

Page 68: ...pendix B Problem Solving Problem Poor video quality with smearing fuzziness or ripple Action Use screened coaxial video cables to connect your devices to the AdderView For more help with problems visit the Adder Technology website at www addertec com ...

Page 69: ...AdderView MATRIX Installation and Use Page 67 Notes ...

Page 70: ...AdderView MATRIX Installation and Use Page 68 Notes ...

Page 71: ... ew w MATRIX INSTALLATION USE ADDERTechnology Limited Technology House TrafalgarWay Bar Hill Cambridge CB3 8SQ England T 44 0 1954 780044 F 44 0 1954 780081 sales addertec com www addertec com AV MATRIX 03 02 V1 GB ...

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