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ALPHA

®

 Solar

™ 

Sign

28

Appendix C: Troubleshooting: 

Appendix C:

Troubleshooting

Problem

Possible cause(s) and solution(s)

Messages not being displayed 
on the sign.

• No power — make sure that the sign has power supplied to it.

• No messages programmed — messages have to be programmed into a 

sign using either (1) the remote control keyboard, or (2) a personal 
computer that is attached to the sign.

• Messages deleted — someone might have mistakenly deleted the 

messages that were programmed into the sign. In this case, all the 
messages will have to be re-entered.

• Sign overheating — if two LEDs in the lower right of the sign’s display 

are blinking, then the sign has overheated and shut itself down. Clean the 
sign’s air filters (see “Appendix A: Periodic maintenance” on page 24).

Temperature displayed on the 
sign is not accurate

• See “Setting a sign’s temperature” on page 12.

• Temperature probe not mounted properly — make sure (1) the 

temperature probe is mounted in an area which best represents the open 
air temperature; (2) the temperature probe is NOT in direct sunlight; and 
(3) the ends of the temperature probe are suspended in the air and not 
touching anything.

• Temperature probe not connected properly — see “Signal wiring” on 

page 22.

Summary of Contents for Alpha

Page 1: ...i Alpha Solar Sign Installation and Operation Manual 2001 Adaptive Micro Systems Form No 9705 1002C 9 03 2001 ...

Page 2: ...aptive Micro Systems Adaptive Alpha AlphaNet plus AlphaEclipse AlphaPremiere AlphaTicker AlphaVision AlphaVision InfoTracker Automode BetaBrite BetaBrite Director BetaBrite Messaging Software Big Dot PPD Smart Alec Solar TimeNet The distinctive trade dress of this product is a trademark claimed by Adaptive Micro Systems Inc Due to continuing product innovation specifications in this manual are sub...

Page 3: ...n s time and date 6 Clearing a sign s memory 7 Setting a sign s password 8 What to do when you forget a sign s password 9 How to delete a sign s password 9 Setting a sign s serial address 10 Setting a sign s dimming level 11 Setting a sign s temperature 12 Connecting a sign to a personal computer 13 Installation 16 Mounting instructions 16 Electrical connection 20 Appendix A Periodic maintenance 2...

Page 4: ...ct does not include from Adaptive Micro Systems Inc any on site support service or maintenance Local ordinances prohibiting the use of flashing signs may exist in some locations Compliance with local ordinances is the sole responsibility of the customer To obtain warranty coverage this product must be registered Please complete the enclosed warranty registration card and mail it to Adaptive Micro ...

Page 5: ...________________________ _____________________________________________ Return Instructions Step 1 Obtain an RMA number from your dealer distributor Step 2 Fill out this form and include proof of purchase receipt if product is under warranty Step 3 Pack this form and the sign in the original carton or a suitable replacement Please write the RMA number on the outside of the package Any damage to the...

Page 6: ...vi ...

Page 7: ...the sign to a network is run through this opening See Signal wiring on page 22 E Infrared IR receiver and photocell window Point the Remote Control keyboard part number 1072 1111 at this window and use it to type in messages and program the sign s operation The photocell senses brightness and is used for dimming the sign See Setting a sign s dimming level on page 11 F Air filters Draw in air for t...

Page 8: ...62 86 x 31 67 x 18 80 cm 66 lbs 29 9 kg 1051 1311 160 x 16 Red 120 3 1 3 78 52 x 12 47 x 7 40 in 199 44 x 31 67 x 18 80 cm 76 lbs 34 5 kg 1051 1312 160 x 16 Amber 120 3 1 3 78 52 x 12 47 x 7 40 in 199 44 x 31 67 x 18 80 cm 76 lbs 34 5 kg 1051 1313 160 x 16 Red 230 1 5 3 78 52 x 12 47 x 7 40 in 199 44 x 31 67 x 18 80 cm 76 lbs 34 5 kg 1051 1314 160 x 16 Amber 230 1 5 3 78 52 x 12 47 x 7 40 in 199 4...

Page 9: ...mercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own Alpha Solar tha...

Page 10: ...ROGRAM RUN SELECT SPACE RETURN SHIFT CAPS SHIFT Figure 2 Infrared IR remote control keyboard Use one of the SHIFT keys to access these white functions like ROLL and TIME and these white characters like and Press PROGRAM to put the sign into programming mode This mode is used to set the date and time type in messages and so on Press RUN twice to exit programming mode To turn the sign on or off hold...

Page 11: ...tically Removing power turns a sign off There is also another way Holding down SHIFT and pressing PROGRAM turns a sign s display on and off However this method does not turn a sign s power on and off NOTE Messages that you have programmed into the sign will not be lost when you turn a sign off Messages will be retained for up to 30 days if the sign is not powered ...

Page 12: ...DV 4 Press D to set the day Press H to set the hour Press M to set the minute NOTE Press SELECT to change from 12 hour AM PM to 24 hour mode 0 23 5 Press BACK until SET DATE appears 6 Press ADV THEN 7 Press D to set the day Press M to set the month Press Y to set the year NOTE Press SELECT to display the date in different formats for example JAN 26 1994 1 26 94 26 1 96 and so on 8 After setting th...

Page 13: ... graphics and the password that has been programmed into the sign Step When you do this You see this 1 Press PROGRAM 2 Press BACK until CLEAR MEMORY appears 3 Press ADV THEN 4 Press Y to clear the sign s memory The sign will return to normal operation and display a series of demo messages PROGRAM TEXT FILE A CLEAR MEMORY WARNING CLEAR ALL Y N ...

Page 14: ... sign s password on page 9 Step When you do this You see this 1 Press PROGRAM 2 Press BACK until SET PASSWORD appears 3 Press ADV 4 Press Y to set a password 5 Type a 6 character password Asterisks will appear on the sign as you type Retype the password when prompted CORRECT will appear if you entered the same password If you failed to type the same password ERROR will appear and you ll have to st...

Page 15: ... s memory on page 7 6 Press RUN twice 7 Press Y to password protect the sign NOTE If you select N a password will not be needed when you press PROGRAM THEN The sign will return to normal operation Now whenever you press PROGRAM you ll have to type the password you just entered Step When you do this You see this 1 Press PROGRAM 2 Hold down SHIFT and press L six times THEN 3 Enter a new password See...

Page 16: ...OTE The serial address can also be set by using DIP switches inside the sign See Appendix B Using DIP switches to set the serial address on page 25 Step When you do this You see this 1 Press PROGRAM 2 Press BACK until SET SERIAL ADDRESS appears 3 Press ADV 4 Type a number like 10 NOTE A serial address is actually a number from 0 to 255 in hexadecimal 00 to FF Typically however entering a number fr...

Page 17: ...VEL 2 LEVEL 3 or LEVEL 4 LEVEL 4 is the dimmest setting NOTE Setting the brightness at 100 means that the sign won t dim at all 5 Press ADV 6 Press SELECT to set the dimming level When the bar is close to EARLY the sign will dim early in the day When the bar is close to LATE the sign will dim late in the day NOTE If there is no bar then the sign will not dim at all 7 Press RUN twice to return the ...

Page 18: ...his 1 Press PROGRAM 2 Press BACK until TEMPERATURE appears 3 Press SELECT to change from Celsius to Fahrenheit 4 Press ADV if you want to adjust the sign s temperature reading to match the actual temperature 5 Press SELECT to increase the sign s temperature reading or press DELETE to decrease the sign s temperature reading 6 Press RUN twice to set the sign s adjusted temperature and return the sig...

Page 19: ...llow for a long distance physical separation of the sign and PC Separation distance increases in direct proportion to any decrease in the selected speed of data transmission measured in baud rate 9600 4800 2400 baud rates have separation distance limits of respectively 4 000 8 000 10 000 feet Data communication through an RS232 serial port interface requires a specially modified data cable see the...

Page 20: ...Converter Box III D 1088 8634 10 foot 9 pin to 9 pin type A9 RS232 cable E Serial port DB25 to DB9 adapter may be required by your computer 9 VOLTS AC NOMINAL RS 232 SHIELD RS 485 BLACK RS 485 RED NOT A TELEPHONE CONNECTION RS 485 UNTERMINATED TERMINATED Front view Top view PC running AlphaNet plus for Windows software To one of the PC s COM RS232 ports A B C D E Set switch to Unterminated Data co...

Page 21: ... Cut the RJ12 off of this cable Then strip the plastic covering from the Red Green and Blue wires Red Green RS232 terminal block RS232 cable This end connects to a computer Blue Solar sign 25 foot RS232 cable pn 1036 9010 PC running sign messaging software Solar sign RJ12 to DB9 connector pn 1088 9108 25 or 50 foot RS232 cable pn 1088 8625 or 1088 8627 PC running sign messaging software 25 foot RS...

Page 22: ... Keep these crown nuts and washers for attaching the mounting brackets Do not attempt to remove the stud nut assembly from which the crown nuts and washers were removed WARNING Possible crush hazard Mount sign on a wall that can support at least 400 lbs 181 kg Attach sign to wall with fasteners that can support at least 400 lbs 181 kg Otherwise the sign may fall causing serious injury or death Rem...

Page 23: ...k washer and a crown nut onto the stud nut assembly at the upper and lower corners of each end of the sign The drawing below illustrates the lower left corner of the sign End view of sign Front view of sign assembled cutaway Front view of sign during assembly cutaway Bracket Washer Crown nut Stud nut assembly ...

Page 24: ...he sign to a wall capable of supporting at least 400 pounds 181 kg C B Mounting dimensions Dimension Alpha Solar size LED rows x columns 96 x 16 128 x 16 160 x 16 192 x 16 A 42 5 108 cm 56 9 144 5 cm 71 3 181 cm 85 7 217 7 cm B 43 75 111 1 cm 58 2 147 8 cm 72 6 184 4 cm 87 221 cm C 46 116 8 cm 60 4 153 4 cm 74 75 190 cm 89 2 226 6 cm D 14 all sizes 35 6 cm A D ...

Page 25: ... at least 400 lbs 181 kg Otherwise the sign may fall causing serious injury or death Use two fasteners not supplied to attach each bracket to a wall The weight supporting capacity of all fasteners used for mounting the sign must total 400 pounds 181 kg or more To keep the sign from overheating make sure there is at least 3 inches of clearance between the bottom of the sign and any surface To keep ...

Page 26: ...ve the cover 3 After removing the power supply access cover press 0 on the WARNING Hazardous voltage Contact with high voltage may cause death or serious injury Always disconnect power to sign prior to servicing 1 0 1 2 3 4 5 6 7 8 9 10 Unscrew the 8 screws on the power supply access cover Then remove the cover to expose the power supply NOTE To remove one of the screws you ll have to use a specia...

Page 27: ...sign for power and signal connections NOTE If the sign is mounted outdoors then all electrical connections like the conduit must be watertight 1 0 1 2 3 4 5 6 7 8 9 10 1 0 1 2 3 4 5 6 7 8 9 10 Figure 4 Alpha Solar bottom view Power supply internal switch Turn the internal power switch off by pressing 0 1 0 1 2 3 4 5 6 7 8 9 10 Power conduit opening Signal conduit opening Figure 5 Alpha Solar botto...

Page 28: ...lled indoors RS485 cable Run all signal cables OUTPUT RELAY ISO OUT RS232 RS485 and EXTERNAL TEMP PROBES through the opening in this side RS485 RS232 EXTERNAL TEMP PROBES OUTPUT RELAY ISO RED wire BLACK wire Green wire Temperature probe optional Run the temperature probe cable through the signal conduit Mount in an area which best represents the open air temperature The ends of the temperature pro...

Page 29: ...g the eight screws you previously removed replace the power supply access cover 10 Connect the wires from the power conduit to a switched fused power source 11 The sign is now ready for use 1 0 1 2 3 4 5 6 7 8 9 10 Figure 7 Alpha Solar bottom view Power supply connection 1 0 1 2 3 4 5 6 7 8 9 10 Power Supply Terminal Block Brown wire HOT on older signs or LINE 1 on newer signs Blue wire NEUTRAL on...

Page 30: ... dusty environments Keep this area especially clean A photocell which is used to adjust the sign s brightness level is located here If the air filters located on the bottom of the sign become clogged the sign may become overheated and shut down To clean an air filter remove the two screws on each filter cover Remove the filter material and clean it in a mild detergent solution Dry the filter mater...

Page 31: ...work of other signs you may want to give the Alpha Solar a unique address so that you can send messages to only the Alpha Solar To change the serial address using DIP switches do the following 1 Turn off power to the sign 2 Remove the sign s power supply access cover WARNING Hazardous voltage Contact with high voltage may cause death or serious injury Always disconnect power to sign prior to servi...

Page 32: ...supply access cover press 0 on the sign s internal power switch 4 Locate and then set the internal DIP switch using Serial Address Table on page 27 1 0 1 2 3 4 5 6 7 8 9 10 1 0 1 2 3 4 5 6 7 8 9 10 Turn the internal power switch off by pressing 0 1 0 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 DIP switches ...

Page 33: ...F OFF 6 OFF ON ON OFF OFF OFF OFF OFF 7 ON ON ON OFF OFF OFF OFF OFF 8 OFF OFF OFF ON OFF OFF OFF OFF 9 ON OFF OFF ON OFF OFF OFF OFF 10 OFF ON OFF ON OFF OFF OFF OFF 11 ON ON OFF ON OFF OFF OFF OFF 12 OFF OFF ON ON OFF OFF OFF OFF 13 ON OFF ON ON OFF OFF OFF OFF 14 OFF ON ON ON OFF OFF OFF OFF 15 ON ON ON ON OFF OFF OFF OFF 16 OFF OFF OFF OFF ON OFF OFF OFF 17 ON OFF OFF OFF ON OFF OFF OFF 18 OFF...

Page 34: ... the messages will have to be re entered Sign overheating if two LEDs in the lower right of the sign s display are blinking then the sign has overheated and shut itself down Clean the sign s air filters see Appendix A Periodic maintenance on page 24 Temperature displayed on the sign is not accurate See Setting a sign s temperature on page 12 Temperature probe not mounted properly make sure 1 the t...

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