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Acer Veriton 3000, Service Manual

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Acer Veriton 3000 Service Manual Download Page 109

Chapter 4

77

Undetermined Problems

If you are still unable to solve a problem, follow the steps below to isolate the problem, get to the root cause, 
and then replace the defective FRU. 

1.  Check the power supply voltages. If the voltages are correct continue with the following steps:

2.  Power off the system unit. 

3.  Perform the following checks, one by one, until you have isolated the  

problem FRU.

T

Load default settings in Setup.

T

Check all main board jumper positions and switch settings. 

T

Check all adapter card jumper positions. 

T

Check all device jumper positions. 

T

Check all cables and connectors for proper installation. 

4.  If the jumpers, switches and voltage settings are correct, remove or disconnect the following, one at a time: 

T

Non-Acer devices 

T

External devices 

T

Any adapter card (modem card, LAN card or video card, if installed)

T

CD/DVD-ROM drive 

T

Diskette drive 

T

Hard disk drive 

T

DIMM

T

Processor

T

Main board

5.  Power on the system unit. 

6.  Repeat steps 2 through 5 until you find the failing device or adapter.

Summary of Contents for Veriton 3000

Page 1: ...iton 3000 Service Guide PART NO 49 33J02 001 DOC NO SG343 0005A PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any...

Page 3: ...s bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 4: ...l NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the print...

Page 5: ... Removing the Passwor 38 Bypassing the Password 38 Advanced Options 39 Memory Cache Options 39 PnP PCI Options 41 Chipset Settings 42 Load Default Settings 43 Abort Settings Change 44 Exiting Setup 45 Chapter 3 Removal and Replacement 47 Opening the Housing 48 Removing the Link Bar 49 Removing the CPU and CPU Fan 50 Removing a DIMM 51 Removing the DVD ROM Drive 52 Disassembling the DVD ROM Drive 5...

Page 6: ...r 5 Jumper and Connector Information 79 Jumpers and Connectors 79 Connector Description 80 Jumper Setting 81 Chapter 6 FRU Field Replaceable Unit 83 Appendix A Model Definition and Configuration 95 Appendix B Test Compatible Components 97 Microsoft Windows 98 En Tw Environment Test 98 Microsoft Win95 Win2000 Environment Test 99 Microsoft NT 4 0 Workstation Environment Test 100 Novell Netware 3 12 ...

Page 7: ...apter 1 1 Overview The Veriton 3000 supports Intel Celeron FC PGA type and Coppermine processor with socket 370 based micro ATX IBM PC AT compatible system with LPC PCI bus System Specifications Chapter 1 ...

Page 8: ...tiword DMA Mode 2 T Ultra DMA 66 Ultra DMA 33 mode T Plug and Play PnP feature T Power management features T Support for APM 1 2 for Non ACPI implementations T ACPI 1 0 compliant T Low Pin Count LPC I F T Software shutdown for Windows 95 98 T Hardware monitor function only support SMB bus Multimedia T 128 bit graphics acceleration with dual display and digital LCD monitor support T 3 D quality aud...

Page 9: ...tric design and ergonomics T Slim desktop form factor T Separate computer stand and rubber stands for quick and easy positioning T Space saver solution T Accessible I O ports T Easy to open housing design for quick upgrade ...

Page 10: ... 1 3 5 inch floppy disk drive slim type 2 Black USB ports 3 Pink Microphone in port 4 Lime Headphone in port 5 3 5 inch floppy disk drive button 6 CD ROM DVD ROM drive eject button 7 Hard disk drive activity light emitting diode LED 8 System activity LED 9 Power LED 10 Power button 11 CD ROM DVD ROM drive ...

Page 11: ...age selector switch 3 Power cord socket 4 Green PS 2 mouse port 5 Purple PS 2 keyboard port 6 Teal or Turquoise Serial port 7 Burgundy Parallel printer port 8 Blue CRT Monitor port 9 Black USB ports 10 Black LAN port 11 White DVI type Liquid Crystal Display LCD port ...

Page 12: ...6 Chapter 1 12 Light blue Audio in Line in port 13 Lime Audio out Line out port 14 Gold Game MIDI port 15 Expansion slots Label Icon Color Description ...

Page 13: ... Socket 370 6 Flash ROM 19 Fan Connector 7 Battery 20 PS 2 mouse and keyboard port 8 Slim FDD Connector 21 LPT1 VGA Com1 9 SiS 950 Super I O 22 RJ45 2 USB ports 10 Front Port 23 DVI 11 IDE1 Connector 24 Line In jack 12 Slim CD ROM Connector 25 Line Out jack 13 Power Connector 26 MIDI Game port 13 15 16 12 24 25 5 18 20 7 10 22 17 21 6 26 2 3 19 11 9 23 1 8 4 14 5 ...

Page 14: ...ppercase same function as pressing Shift letter Num Lock When activated the keypad is set to numeric mode i e the keys will function as a calculator complete with arithmetic operators such as x and Scroll Lock When activated the screen moves one line up or down when you press the up arrow or down arrow respectively Take note that Scroll Lock may not work with some applications Key Description Wind...

Page 15: ...56 Kbytes BIOS ROM package 32 pin DIP package Support protocol PCI 2 1 APM1 2 DMI 2 00 1 E IDE ACPI 1 0 ESCD 1 03 ANSI ATA 3 0 PnP 1a Bootable CD ROM 1 0 ATAPI Boot from CD ROM feature Yes Support to LS 120 drive Yes Support to BIOS boot block feature No BIOS Hotkey List Hotkey Function Description Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility F8 Enable hid...

Page 16: ...t memory module package 168 pin DIMM Support to parity check feature Yes Support to Error Correction Code ECC feature Yes Memory module combinations You can install memory modules in any combination as long as they match the above specifications Memory Combinations DIMM 1 DIMM 2 TOTAL None 8M 8M None 16M 16M None 32M 32M None 64M 64M None 128M 128M None 256M 256M None 512M 512M 8M None 8M 16M None...

Page 17: ...l Cache Configurations Below information is only applicable to system with installed Pentium III processor L2 Cache RAM type PBSRAM L2 Cache RAM size 128 256 KB L2 Cache RAM speed One half the processor core clock frequency L2 Cache RAM voltage Pentium III processor 1 65V L2 Cache function control Enable Disable by BIOS Setup L2 Cache scheme Fixed in write back Video Memory Item Specification Memo...

Page 18: ...MHz 640x480 72 37 4 32 0 640x480 75 37 5 31 5 640x480 85 43 3 36 0 640x480 100 52 9 44 9 640x480 120 63 7 55 0 640x480 160 81 0 70 0 640x480 200 100 2 81 0 800x600 56 35 2 36 0 800x600 60 37 8 39 9 800x600 72 48 0 50 0 800x600 75 46 9 49 5 800x600 85 53 7 56 2 800x600 100 62 5 67 5 800x600 120 76 1 81 0 800x600 160 101 9 110 0 1024x768 43 35 5 44 9 1024x768 60 48 4 65 0 1024x768 70 56 5 75 0 1024x...

Page 19: ...al game port Meets PC 97 PC98 and WHQL specifications Music synthesizer Yes Sampling rate 44 1 KHz MPU 401 UART support Yes Microphone jack Supported On audio I O board Headphone jack Supported On audio I O board Package QFP64 IDE Interface Item Specification IDE controller Embedded in SiS630 IDE controller resident bus PCI bus Number of IDE channel 2 on board 40 pin hard disk drive connector one ...

Page 20: ...lel port IRQ via BIOS Setup IRQ5 IRQ7 Serial Port Item Specification Serial port controller Embedded in SiS950 Serial port controller resident bus ISA bus Number of serial port 1 Serial ports location CN4 16550 UART support Yes Connector type 10 pin connector Optional serial port I O address via BIOS Setup 3F8h 2F8h 3E8h 2E8h Optional serial port IRQ via BIOS Setup 4 3 Modem Item Specification Fax...

Page 21: ...0 0EFFFF 64Kbytes BIOS Extension Memory Setup and Post Memory PCI Development BIOS 0F0000 0FFFFF 64Kbytes System BIOS Memory 100000 UPPER LIMIT Main Memory UPPER LIMIT 4GBytes PCI Memory PCI INTx and IDSEL Assignment Map PCI INTx PCI Devices Device IDSEL ADxx INTA Main board AD16 INTB PCI slot 1 AD20 INTC PCI slot 2 AD22 PCI Slot IRQ Routing Map PCI INTX INT INTB INTC INTD Bus Mastering PCI 1 Rout...

Page 22: ...rt 2 Serial Asynchronous Port 2 Parallel Printer Port 1 Diskette Drive Controller Secondary IDE Primary IDE Serial Asynchronous Port 1 Configuration Address Register Configuration Data Register Parallel Printer Port 1 IRQ Assignment Map IRQx System Devices Add On Card Devices IRQ0 Timer N IRQ1 Keyboard N IRQ2 Cascade Interrupt Control N IRQ3 Serial Alternate Reserved IRQ4 Serial Primary Reserved I...

Page 23: ...edded in SiS630 LAN controller Embedded in SiS630 HDD controlle Embedded in SiS630 Keyboard controller Embedded in SiS630 RTC Embedded in SiS630 Environmental Requirements Item Specifications Temperature Operating 10 35 C Non operating 20 60 C Storage package Humidity Operating 20 to 80 RH Non operating 20 to 80 RH Vibration Operating unpacked 5 18 Hz 0 015 mm 18 250 Hz 0 25 G Non operating packed...

Page 24: ...y 100W Input Frequency Frequency Variation Range 50Hz 47Hz to 53Hz 60Hz 57Hz to 63Hz Input Voltage Variation Range 100 120 VRMS 90 132 VRMS 200 240 VRMS 180 264 VRMS Input Current Measuring Range 3A 90 132 VRMS 1 5A 180 264 VRMS Output Requirements Regulation Current Rating 5V 5 14A 12V 5 1 5A 12V 10 0 2A 3 3V 4 8A 5Vaux 5 2A ...

Page 25: ...sable H sync and V sync signals to control the VESA DPMS monitor T Resume recovery time 7 10 sec Suspend Mode T Independent power management timer 2 120 minutes time step 10 minutes or pushing external switch button T CPU goes into SMM T CPU asserts STPCLK and goes into the Stop Grant State T LED on the panel turns amber color T Hard disk drive goes into SLEEP mode for ATA standard interface T Dis...

Page 26: ...guration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup System Utilities Cha...

Page 27: ...vanced Level To view the Advanced Level menu press F8 or the Alt F4 keys simultaneously NOTE The F8 and Alt F4 keys work only when you are in the main menu This means that you can activate the advanced level and hidden information only when you are in the main menu The following screen shows the Advanced Level main menu Setup Utility System Information Product Information Disk Drives Onboard Perip...

Page 28: ... to the next page or to return to the previous page q To change a parameter setting press or until the desired setting is found q Press to return to the main menu If you are already in the main menu press again to exit Setup The parameters on the screens show default values These values may not be the same as those in your system The grayed items on the screens have fixed settings and are not user...

Page 29: ...ster Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel Drive type capacity IDE Primary Channel Slave Specifies the current configuration of the IDE device connected to the slave port of the primary IDE channel Drive type capacity IDE Secondary Channel Master Specifies the current configuration of the IDE device connected to the master por...

Page 30: ...pe capacity in MB 2nd Bank Indicates the type of DRAM installed in the RIMM 2 socket The None setting indicates that there is no DRAM installed RIMM type capacity in MB Serial Port 1 Shows the serial port 1 address and IRQ settings Address IRQ Serial Port 2 Shows the serial port 2 address and IRQ settings Address IRQ Parallel Port Shows the parallel port address and IRQ settings Address IRQ PS 2 M...

Page 31: ... s identification number Main Board S N Displays your main board s serial number System BIOS Version Specifies the version of your BIOS utility SMBIOS version The System Management Interface SM BIOS allows you to check your system hardware components without actually opening your system Hardware checking is done via software during start up This parameter specifies the version of the SMBIOS utilit...

Page 32: ... 88 MB 3 5 inch IDE Primary Channel Master Allows you to configure the hard disk drive connected to the master port of IDE channel 1 IDE Primary Channel Slave Lets you configure the hard disk drive connected to the slave port of IDE channel 1 IDE Secondary Channel Master Allows you to configure the hard disk drive connected to the master port of IDE channel 2 IDE Secondary Channel Slave Lets you c...

Page 33: ... of cylinders and is automatically set depending on your Type parameter setting Only Device Detection Mode is set to User the item Cylinder will be available Otherwise it is non configurable Head Specifies your hard disk s number of heads and is automatically set depending on your Type parameter setting Only Device Detection Mode is set to User the item Head will be available Otherwise it is non c...

Page 34: ... works only under DOS Windows 3 x Windows 95 98 Windows NT and Novell NetWare Enabled or Disabled Advanced PIO Mode When set to Auto the BIOS utility automatically detects if the installed hard disk supports the function it allows for faster data recovery and read write timing that reduces hard disk activity time This results in better hard disk performance Auto Mode 0 1 2 3 or 4 DMA Transfer Mode...

Page 35: ...disable the serial port 2 Enabled or Disabled Base Address Lets you set a logical base address for each serial port This parameter is configurable only if the Serial Port parameter is enabled IRQ Lets you assign an interrupt for each serial port This parameter is configurable only if the Serial Port parameter is enabled Parallel Port Lets you enable or disable the parallel port Enabled or Disabled...

Page 36: ...disable the onboard primary secondary or both IDE interfaces Primary Both or Disabled PS 2 Mouse Controller Lets you enable or disable the onboard PS 2 mouse controller Enabled or Disabled USB Host Controller Lets you enable or disable the onboard USB host controller Enabled or Disabled USB Legacy Mode Lets you activate or deactivate the USB keyboard connected to your system When activated the USB...

Page 37: ...fter inactivity of 1 to 15 minutes depending on your setting 1 to 15 minutes or Off System Sleep Timer Automatically puts the system to power saving mode after a specified period of inactivity Any keyboard or mouse action or any activity detected from the IRQ channels resumes system operation 2 5 10 15 20 30 40 50 120 minutes or Off Sleep Mode Lets you specify the power saving mode that the system...

Page 38: ...C Power Failure When power failure occurs and this setting is enabled the system will be turned on when the power comes back if the system was on When power failure occurs and this setting is disabled the system remains off when the power comes back even the system was on before power failure occurs Disabled Pre State Always On ACPI Sleep State In S1 state all clocks in the system will be stopped ...

Page 39: ...isplays only an identification logo during POST and while booting Then the screen displays the operating system prompt as in DOS or logo as in Windows If any error occurs while booting the system automatically switches to the text mode You may also switch to the text mode while booting by pressing F9 after you hear a beep that indicates the activation of the keyboard Enabled or Disabled Num Lock A...

Page 40: ...ound in this menu Parameter Description Options Date Lets you set the date following the weekday month day year format Weekday Sun Mon Tue Wed Thu Fri Sat Month Jan Feb Dec Day 1 to 31 Year 1980 to 2099 Time Lets you set the time following the hour minute second format Hour 0 to 23 Minute 0 to 59 Second 0 to 59 Date and Time Date Mon Jan 03 2000 Time HH MM SS ...

Page 41: ...uctions on how to set a Setup password refer to Setting a Password on page 37 User Password Secures your system against unauthorized use Once you set this password you have to type it whenever you boot the system Disk Drive Controller Allows you to protect your system s floppy drive and hard disk data from being modified possible under DOS mode only Floppy Drive Protects your floppy drive data fro...

Page 42: ...highlight the Set or Change Password option 6 Press Esc to return to the System Security screen 7 Press Esc to return to the Main menu 8 Press Esc to exit the BIOS utility A dialog box appears asking if you want to save the CMOS data 9 Select Yes to save the changes and reboot the system 10 After rebooting turn off the system then open the housing If you have set a Supervisor password the next tim...

Page 43: ...ing if you want to save the CMOS data 8 Select Yes to save the changes To remove the password simply select the Supervisor Password parameter for Supervisor password or the User Password parameter a Supervisor Password must be set first before you can change the User password from the System Security menu and set it to None Bypassing the Password If you forgot your password you can bypass the pass...

Page 44: ...s parameters CAUTION Do not change any settings in the Advanced Options menu if you are not a qualified technician to avoid damaging the system Memory Cache Options Selecting Memory Cache Options from the Advanced Options menu displays the following screen This menu lets you configure the system memory Advanced Options Memory Cache Options PnP PCI Options Memory Cache Options Level 1 Cache Enabled...

Page 45: ... e the processor memory Enabled or Disabled Level 2 Cache Lets you enable or disable the secondary cache memory Enabled or Disabled Memory at 15MB 16MB Reserved for To prevent memory address conflicts between the system and expansion boards reserve this memory range for the use of either the system or an expansion board Some VGA cards have required settings for this feature Check your VGA card man...

Page 46: ...he control palette register CPR to manage and update the VGA RAM DAC Digital Analog Converter a color data storage of each VGA card installed in the system The snooping process lets the CPR send a signal to all the VGA cards so that they can update their individual RAM DACs The signal goes through the cards continuously until all RAM DACs data has been updated This allows the display of multiple i...

Page 47: ...esources to all installed PnP devices the next time the system boots Yes or No After clearing the resource data it is recommended that you reset the parameter to its default i e No Parameter Description Options Share Memory Control Auto or Manual Share Memory Size 4 8 16 32 64 Pipeline Function Enabled or Disabled CPU Frequency Multiplier 3X 3 5X 4X 4 5X 12X Parameter Description Options Advanced ...

Page 48: ...BIOS will keep the previous CMOS settings Selecting this option displays the following dialog box Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system This option also allows you to restore the default settings Choosing No returns you to the main menu without loading the default settings Load Default Settings Do you want to load default settings ...

Page 49: ...ys the following dialog box Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings Choosing No returns you to the main menu BIOS retains all changes that you have made Abort Settings Change Do you really want to abort settings change Yes No ...

Page 50: ...ect No to return to the main menu If you have made changes in the parameter settings you will be asked if you want to keep the changes made to the BIOS Select Yes to save your changes before you exit Setup Select No to discard all changes and exit Setup Exit Setup Settings have been changed Do you want to save CMOS settings Yes No ...

Page 51: ...46 Chapter 2 ...

Page 52: ...20 Chapter 1 ...

Page 53: ...uration values into the battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup System Utilities Chap...

Page 54: ...iew the Advanced Level menu press F8 or the Alt F4 keys simultaneously NOTE The F8 and Alt F4 keys work only when you are in the main menu This means that you can activate the advanced level and hidden information only when you are in the main menu The following screen shows the Advanced Level main menu Setup Utility y System Information y Product Information y Disk Drives y Onboard Peripherals y ...

Page 55: ... to the next page or to return to the previous page T To change a parameter setting press or until the desired setting is found T Press to return to the main menu If you are already in the main menu press again to exit Setup The parameters on the screens show default values These values may not be the same as those in your system The grayed items on the screens have fixed settings and are not user...

Page 56: ...Master Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel Drive type capacity IDE Primary Channel Slave Specifies the current configuration of the IDE device connected to the slave port of the primary IDE channel Drive type capacity IDE Secondary Channel Master Specifies the current configuration of the IDE device connected to the master p...

Page 57: ...pe capacity in MB 2nd Bank Indicates the type of DRAM installed in the RIMM 2 socket The None setting indicates that there is no DRAM installed RIMM type capacity in MB Serial Port 1 Shows the serial port 1 address and IRQ settings Address IRQ Serial Port 2 Shows the serial port 2 address and IRQ settings Address IRQ Parallel Port Shows the parallel port address and IRQ settings Address IRQ PS 2 M...

Page 58: ... s identification number Main Board S N Displays your main board s serial number System BIOS Version Specifies the version of your BIOS utility SMBIOS version The System Management Interface SM BIOS allows you to check your system hardware components without actually opening your system Hardware checking is done via software during start up This parameter specifies the version of the SMBIOS utilit...

Page 59: ...MB 3 5 inch IDE Primary Channel Master Allows you to configure the hard disk drive connected to the master port of IDE channel 1 IDE Primary Channel Slave Lets you configure the hard disk drive connected to the slave port of IDE channel 1 IDE Secondary Channel Master Allows you to configure the hard disk drive connected to the master port of IDE channel 2 IDE Secondary Channel Slave Lets you confi...

Page 60: ... of cylinders and is automatically set depending on your Type parameter setting Only Device Detection Mode is set to User the item Cylinder will be available Otherwise it is non configurable Head Specifies your hard disk s number of heads and is automatically set depending on your Type parameter setting Only Device Detection Mode is set to User the item Head will be available Otherwise it is non c...

Page 61: ... works only under DOS Windows 3 x Windows 95 98 Windows NT and Novell NetWare Enabled or Disabled Advanced PIO Mode When set to Auto the BIOS utility automatically detects if the installed hard disk supports the function it allows for faster data recovery and read write timing that reduces hard disk activity time This results in better hard disk performance Auto Mode 0 1 2 3 or 4 DMA Transfer Mode...

Page 62: ...disable the serial port 2 Enabled or Disabled Base Address Lets you set a logical base address for each serial port This parameter is configurable only if the Serial Port parameter is enabled IRQ Lets you assign an interrupt for each serial port This parameter is configurable only if the Serial Port parameter is enabled Parallel Port Lets you enable or disable the parallel port Enabled or Disabled...

Page 63: ...disable the onboard primary secondary or both IDE interfaces Primary Both or Disabled PS 2 Mouse Controller Lets you enable or disable the onboard PS 2 mouse controller Enabled or Disabled USB Host Controller Lets you enable or disable the onboard USB host controller Enabled or Disabled USB Legacy Mode Lets you activate or deactivate the USB keyboard connected to your system When activated the USB...

Page 64: ...fter inactivity of 1 to 15 minutes depending on your setting 1 to 15 minutes or Off System Sleep Timer Automatically puts the system to power saving mode after a specified period of inactivity Any keyboard or mouse action or any activity detected from the IRQ channels resumes system operation 2 5 10 15 20 30 40 50 120 minutes or Off Sleep Mode Lets you specify the power saving mode that the system...

Page 65: ...C Power Failure When power failure occurs and this setting is enabled the system will be turned on when the power comes back if the system was on When power failure occurs and this setting is disabled the system remains off when the power comes back even the system was on before power failure occurs Disabled Pre State Always On ACPI Sleep State In S1 state all clocks in the system will be stopped ...

Page 66: ...isplays only an identification logo during POST and while booting Then the screen displays the operating system prompt as in DOS or logo as in Windows If any error occurs while booting the system automatically switches to the text mode You may also switch to the text mode while booting by pressing F9 after you hear a beep that indicates the activation of the keyboard Enabled or Disabled Num Lock A...

Page 67: ...ound in this menu Parameter Description Options Date Lets you set the date following the weekday month day year format Weekday Sun Mon Tue Wed Thu Fri Sat Month Jan Feb Dec Day 1 to 31 Year 1980 to 2099 Time Lets you set the time following the hour minute second format Hour 0 to 23 Minute 0 to 59 Second 0 to 59 Date and Time Date Mon Jan 03 2000 Time HH MM SS ...

Page 68: ...ructions on how to set a Setup password refer to Setting a Password on page 37 User Password Secures your system against unauthorized use Once you set this password you have to type it whenever you boot the system Disk Drive Controller Allows you to protect your system s floppy drive and hard disk data from being modified possible under DOS mode only Floppy Drive Protects your floppy drive data fr...

Page 69: ...highlight the Set or Change Password option 6 Press Esc to return to the System Security screen 7 Press Esc to return to the Main menu 8 Press Esc to exit the BIOS utility A dialog box appears asking if you want to save the CMOS data 9 Select Yes to save the changes and reboot the system 10 After rebooting turn off the system then open the housing If you have set a Supervisor password the next tim...

Page 70: ...ing if you want to save the CMOS data 8 Select Yes to save the changes To remove the password simply select the Supervisor Password parameter for Supervisor password or the User Password parameter a Supervisor Password must be set first before you can change the User password from the System Security menu and set it to None Bypassing the Password If you forgot your password you can bypass the pass...

Page 71: ...parameters CAUTION Do not change any settings in the Advanced Options menu if you are not a qualified technician to avoid damaging the system Memory Cache Options Selecting Memory Cache Options from the Advanced Options menu displays the following screen This menu lets you configure the system memory Advanced Options y Memory Cache Options y PnP PCI Options Memory Cache Options Level 1 Cache Enabl...

Page 72: ... e the processor memory Enabled or Disabled Level 2 Cache Lets you enable or disable the secondary cache memory Enabled or Disabled Memory at 15MB 16MB Reserved for To prevent memory address conflicts between the system and expansion boards reserve this memory range for the use of either the system or an expansion board Some VGA cards have required settings for this feature Check your VGA card man...

Page 73: ...ng the control palette register CPR to manage and update the VGA RAM DAC Digital Analog Converter a color data storage of each VGA card installed in the system The snooping process lets the CPR send a signal to all the VGA cards so that they can update their individual RAM DACs The signal goes through the cards continuously until all RAM DACs data has been updated This allows the display of multip...

Page 74: ...urces to all installed PnP devices the next time the system boots Yes or No After clearing the resource data it is recommended that you reset the parameter to its default i e No Parameter Description Options Share Memory Control Auto or Manual Share Memory Size 4 8 16 32 64 Pipeline Function Enabled or Disabled CPU Frequency Multiplier 3X 3 5X 4X 4 5X 12X Parameter Description Options Advanced Opt...

Page 75: ...BIOS will keep the previous CMOS settings Selecting this option displays the following dialog box Choosing Yes enables BIOS to automatically detect the hardware changes that you have made in your system This option also allows you to restore the default settings Choosing No returns you to the main menu without loading the default settings Load Default Settings Do you want to load default settings ...

Page 76: ...ys the following dialog box Choosing Yes discards all the changes that you have made and reverts the parameters to their previously saved settings Choosing No returns you to the main menu BIOS retains all changes that you have made Abort Settings Change Do you really want to abort settings change Yes No ...

Page 77: ...ect No to return to the main menu If you have made changes in the parameter settings you will be asked if you want to keep the changes made to the BIOS Select Yes to save your changes before you exit Setup Select No to discard all changes and exit Setup Exit Setup Settings have been changed Do you want to save CMOS settings Yes No ...

Page 78: ...46 Chapter 2 ...

Page 79: ...Wrist grounding strap and conductive mat for preventing electrostatic discharge T Flat bladed screwdriver T Phillips screwdriver T Hexagonal screwdriver T Plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatches when putting back the components Removal and Replacement Chapter 3 ...

Page 80: ...to it 1 Turn off your computer and unplug all cables 2 Place your computer on a flat steady surface If your computer is in the vertical position remove it fro the stand and place it on a flat steady surface 3 Remove the three screws on the rear of the unit as shown here 4 Slide the upper case out and remove the upper case from the housing ...

Page 81: ...apter 3 49 Removing the Link Bar 1 Remove the screw that holds the link bar to the computer Save the screw 2 Pull up the rear end of the link bar then slide it back to totally detach it from your computer ...

Page 82: ...an 1 To remove the fan first disconnect the fan cable from the main board 2 Press the fan clasp to release the locks on both sides then remove the fan 3 Pull the latch out on one side gently and then remove the CPU from the socket carefully ...

Page 83: ...out on the levers on both sides of the DIMM socket and then lift the memory to remove it 2 Gently pull the DIMM out of the socket NOTE The system automatically detects the amount of memory installed Run Setup to view the new value for total system memory and make a note of it ...

Page 84: ...crew from the DVD ROM drive 2 Disconnect the CD ROM FPC cable from the DVD ROM drive 3 Slide the DVD ROM drive out from the machine Disassembling the CD ROM DVD ROM Module 1 Remove the four screws from the DVD ROM holder then remove the holder from the DVD drive ...

Page 85: ... the floppy disk drive connector 2 Disconnect the floppy disk drive cable from the floppy disk drive 3 Slide the floppy disk drive out from the main unit Disassembling the Floppy Disk Module 1 Remove the three screws as shown here then remove the drive from the holder ...

Page 86: ...isk holder out and rotate the holder to another side to put on the lower case 3 Disconnect the power cable and the IDE cable from the hard disk drive Disassembling the Hard Disk Module 1 Remove the four screws from the hard disk drive holder and then remove the hard disk drive from the holder ...

Page 87: ...Chapter 3 55 Disassembling the Lock Bracket 1 Remove the screw from the rear of the unit then rotate the lock bracket and remove it gently ...

Page 88: ...ing the LAN Modem and Riser Boards 1 Disconnect the WOL cable from the LAN board and then remove the LAN board from the riser board 2 Remove the modem board from the riser board 3 Remove the riser board from the machine ...

Page 89: ...y from the holder please gently remove it from the holder by hand NOTE When replacing new battery to the M B engineer should plug in the AC power first and then press the new battery into the battery holder Thus the system can boot up successfully upon power on ...

Page 90: ...58 Chapter 3 Removing the Intrusion Alarm 1 Disconnect the intrusion alarm cable from the main board 2 Remove the screw as shown here and then remove the intrusion alarm cable ...

Page 91: ...Chapter 3 59 Removing the Power Supply 1 Disconnect the power supply connector from the main board 2 Remove the three screws on the rear of the unit 3 Slide the power supply out of the machine ...

Page 92: ...60 Chapter 3 Removing the Front Panel 1 Push the three latches of the front panel first then remove the front panel from the housing carefully ...

Page 93: ...e daughter board cable from the main board 2 Remove the audio EMI bracket from the housing gently 3 Remove the two screws from the audio board and then remove the audio board from the lower case carefully 4 Remove the two audio cables and daughter board cable from the audio board ...

Page 94: ... the main board and remove the cable 3 Remove the power switch cable network LED cable power LED cable and HDD LED cable from the main board The turbo LED cable does not indicate turbo function however the light will still be on when the unit is connected to a network To prevent misleading of the indicator function we call the cable as network LED cable except in Spare Part List ...

Page 95: ...p and then gently remove the LEDs from the housing using bladed screwdriver 5 Push the two latches of the power button carefully and then remove it from the housing 6 Remove the six screws as shown here and then remove the main board from the lower case ...

Page 96: ...64 Chapter 3 ...

Page 97: ...sing the above information go to Undetermined Problems on page 77 NOTE After you have deemed it necessary to replace an FRU and have done so you must then run a total system check to ensure that no other activity has been affected by the change This system check can be done through the diagnostics program NOTE Check all power supply voltages switch and jumper settings before you replace the main b...

Page 98: ...d or initialized by the POST to ensure system functionality are as follows T Microprocessor with built in numeric co processor and cache memory subsystem T Direct Memory Access DMA controller 8237 module T Interrupt system 8259 module T Three programmable timers system timer and 8254 module T ROM subsystem T RAM subsystem T RTC RAM subsystem and real time clock calendar with battery backup T Onboa...

Page 99: ...ose a problem first find the BIOS error message in the left column If directed to a check procedure replace the FRU indicated in the check procedure If no check procedure is indicated the first Action FRU listed in the right column is the most likely cause ...

Page 100: ...p and set the Reset Resource Assignments of the PnP PCI Options to Yes then reboot the system 3 Remove all adapter cards that are NOT factory installed and then reboot the system On Board Parallel Port Conflict s On Board Serial Port 1 Conflict s On Board Serial Port 2 Conflict s 1 Enter BIOS Setup and load the default settings 2 Remove all adapter cards that are NOT factory installed and then reb...

Page 101: ...k Error CMOS Battery Bad CMOS Checksum Error 1 Enter BIOS Setup and load the default settings 2 RTC Battery 3 Main board System Management Memory Bad Memory Error at MMMM SSSS OOOOh 1 Insert the memory modules in the DIMM sockets properly and then reboot the system 2 Memory module 3 Main board BIOS Message Action FRU ...

Page 102: ... hangs after system boot 1 Execute a system test and set it to Halt on Error to see the potential cause of the problem 2 See the List of error beeps for BIOS boot block flash on page 70 Blinking cursor only system does not work 1 Diskette or hard disk drive connection cable 2 Diskette or hard disk drive 3 See the List of error beeps for BIOS boot block flash on page 70 4 Replace the main board Pro...

Page 103: ...iskette 1 Ensure that the diskette is not write protected 2 Replace another floppy diskette to make sure that the diskette you have inserted is good 3 Ensure that the diskette drive is not set to Write protect in the Security Options of BIOS Setup Can t read a diskette 1 Ensure that the floppy diskette setting in the BIOS setup is correct 2 Replace another floppy diskette to make sure that the dis...

Page 104: ... ROM drive settings in BIOS Setup 3 Replace CD ROM DVD ROM Drive CD DVD ROM drive LED doesn t come on but works normally 1 CD DVD ROM LED cable 2 CD DVD ROM drive CD DVD ROM drive LED flashes for more than 30 seconds before shutting off Software requests to reinstall the disc Software informs a reading CD DVD disc error 1 The CD DVD ROM disc may have dirt or foreign material on it Check with a kno...

Page 105: ... properly in the system if your system has a VGA card 3 Make sure that the VGA function setting in the BIOS setup utility is correct 4 Replace the video card 5 Replace the main board Display problem Incorrect colors No high intensity Missing broken or incorrect characters Blank monitor dark Blank monitor bright Distorted image Unreadable monitor Other monitor problems 1 Ensure that the monitor is ...

Page 106: ...keyboard connector not mouse connector of the system 2 Reconnect the keyboard reboot and test it again 3 Try another keyboard Some or all keys on the keyboard do not work 1 Replace the keyboard Pointing device Pointing device failed 1 Make sure that the pointing device is properly connected to the system 2 Make sure that the pointing device setting is enabled in the BIOS setup utility 3 Make sure ...

Page 107: ...ne just above the connector for the power cable is not set to OFF 4 Make sure that the power switch cable assembly is connected properly to the main board 5 Replace the power switch cable assembly 6 Replace the power supply Executing the software shutdown from the Windows98 Start menu does not turn off the system Only pressing the power switch can turn off the system 1 Make sure that the power swi...

Page 108: ...ze wrong BIOS file 1L 2S The BIOS file can t be read it is defective 2L 1S The BIOS ROM has failed to be erased Try to flash again 2L 1S 1L BIOS updated successfully 2L 2S The BIOS ROM has failed to be programmed Try to flash again 2S No diskette or cannot locate the BIOS file Try to use a new formatted diskette and copy the BIOS file again 3S The model ID is mismatched wrong BIOS file ...

Page 109: ...tings in Setup T Check all main board jumper positions and switch settings T Check all adapter card jumper positions T Check all device jumper positions T Check all cables and connectors for proper installation 4 If the jumpers switches and voltage settings are correct remove or disconnect the following one at a time T Non Acer devices T External devices T Any adapter card modem card LAN card or v...

Page 110: ...78 Chapter 4 ...

Page 111: ...Chapter 5 79 Jumpers and Connectors Refer to the following figure for the location of the jumpers and connectors on the main board Main board Jumper and Connector Information Chapter 5 ...

Page 112: ... Slim type floppy disk drive connector CN14 Audio board connector CN15 Line out connector CN16 Alert on LAN connector CN18 Serial port 2 COM 2 connector CN19 Joystick MIDI port JP1 CPU fan connector JP2 Power LED connector JP3 Network LED connector JP5 Power Switch connector JP11 Intrusion alarm connector JP12 Hard disk drive LED connecto JP13 Slim CD ROM interface assignment selector PH1 Line in ...

Page 113: ...mper Function and Settings SW1 Switch no 1 2 3 4 OFF OFF OFF OFF OFF OFF OFF ON OFF OFF ON ON OFF ON OFF ON OFF ON ON ON ON OFF OFF OFF ON OFF OFF ON ON OFF ON OFF ON OFF ON ON ON ON OFF OFF ON ON OFF ON ON ON ON OFF ON ON ON ON CMOS setting Rate CPU DIMM 66 7 100 100 100 133 100 100 133 133 133 66 7 66 7 83 3 83 3 90 90 95 95 95 126 112 112 166 111 166 166 ...

Page 114: ...or No Description CN1 Audio board to main board connector CN3 CN4 USB ports CN5 Line in connector CN6 Line out connector JK1 Microphone in port PH1 Headphone in port Slot Description PCI 1 PCI slot 1 PCI 2 PCI slot 2 CN3 CN4 JK1 CN6 PH1 CN5 CN1 ...

Page 115: ...ed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinance ...

Page 116: ...84 Chapter 6 ...

Page 117: ...z Coppermine 100MHz FSB 256K Intel CPU COPPER550E 256K 100M 0D 01 COPRM 550 CPU 500E MHz Coppermine 100MHz FSB 256K Intel CPU COPPERM500E 100FSB 256K 01 COPRM 50B CPU 600 MHz Celeron 128K Intel CPU CELER600 128K 66M 0D 01 ICLON 600 CPU 566MHz Celeron 128K Intel CPU CELER566 128K 66M 0D 01 ICLON 566 CPU 533MHz Celeron 128K Intel CPU CELER533A 128K 66M 0D 01 ICLON 53A CPU 500MHz Celeron 128K Intel C...

Page 118: ...e 256K Intel CPU COP533 133 256 FCPGA B0 01 COPRM 53C NS CPU fan sink 3pin socket 370 Fan Sink SKT370 3 pin AI 90 00028 632 CPU fan sink 3 pin Socket 370 FANSINK K7 600 STD AL S30 90 00028 310 Memory NS DIMM 128MB PC 133 Micro DIMM 128M MT16LSDT1664AG 133C7 72 16664 L04 DIMM 64MB PC 133 Micro DIMM 64M MT8LSDT864AG133C7 72 08864 L05 DIMM 32MB PC 133 Micro DIMM 32M MT4LSDT464AG 133C5 72 04464 L05 SD...

Page 119: ... code ACI ACLA JD177H7M 0117708004 J71C 90 38A02 003 17 S H no power code ACI Aus Nez JD177H7M 0117708005 J71C 90 38A02 004 17 N H with 110V power code STK Taiwan JD177H7M 0117708006 J71C 90 38A02 005 17 N H with TC095 compliance power code JD177H7M 0117708007 J71C 90 38A02 006 17 N H no power code S JD177H7M 0117708008 J71C 90 38A02 007 FDD Floppy Disk Drive NS FDD drive Slim FDD Square type Pana...

Page 120: ...56 02B72 011 HDD 73GB SGI HDD 73G CHEE SG ST173404FC SGI 56 02C12 001 HDD 30GB Maxtor HDD 30G DRACO MAX 53073U6 ALTO 56 02B93 001 HDD 20GB Maxtor HDD 20G DRACO MAX 52049U4 ALT0 56 02B34 071 HDD 15GB Maxtor HDD 15GB DRACO MAX 51536U3 ALTO 56 02B61 021 HDD 10GB Maxtor HDD 10G DRACO MAX 51024U2 ALTO 56 02A72 091 HDD 30GB Quantum HDD 30GB QUANTUM 30AT LB30A 56 02B92 011 HDD 20 4GB Quantum HDD 20 4GB Q...

Page 121: ...A66 IDE Cable C A 80P 2C 260MM ULTRA66 H22A 50 96604 001 NS FDD FFC Cable C A FDD FFC 26P 147MM H22A 50 96605 001 NS CD ROM FPC Cable C A FPC CD ROM 90MM H22A 50 96601 001 NS Audio Cable C A 4 4P 300MM AUDIO W SHD H22A 50 96603 001 NS Daughter BD Cable C A 36P 2CONN 65MM H22A 50 96602 001 17 SW cable module GASKET ESD 10 8 10 AN365 42 40B10 001 Picture No Partname Description Part No ...

Page 122: ...5 33J01 001 Boards NS Modem board V 90 56K FCC ANI MODEM 56K FCC NETUS RA06P X 54 09281 021 Modem board V 90 56K D F WW ASKEY MODEM D F 56K ASKEY 1456VQH20E 54 09551 051 Modem board V 90 56K D F FCC 3Com MODEM V 90 56K 3COM 3CP263595 54 09291 011 Modem board V 90 56K D F WW AMBIT MODEM 56K D F AMBIT MRT62M154 54 09011 281 Modem board V 90 56K D F CIS MODEM V90 D F CIS WS 5614PPMMU 54 09242 241 NS ...

Page 123: ...102 Power Supply NS Power supply 100W Delta SPS 100W DELTA DPS 100LB A 56 04100 141 Power supply 100W API SPS 100W API API 9626 071 56 04100 511 Case Cover Bracket assembly 1 Front Panel ASSY FRONT PANEL H22A ACER 60 96602 001 2 Lower Case ASSY LOW CASE H22A 60 96601 001 3 Upper Case CASE UPPER SECC 002 H22A 30 96601 011 4 Lock Bracket SPRING LOCK IO SUS H22A 34 96605 001 7 Port Bracket BKT PORT S...

Page 124: ...R5 NS SPS MB Port bracket Case CDR Holder HDD Holder Link Bar screws SCRW TAP HEX ZN 6 4 16 86 BA226 016 NS HDD screw soft mount PAD SOFT MOUNT PU H61 47 92228 001 NS Key Lock screw SCRW MACH FLAT M3 0 5P 8L NI 86 5A524 8R0 NS Switch Bracket screw SCRW TAP HEX ZINC M3 5 5 86 BA224 5R0 NS Switch Bracket screw SCRW MACH PAN M2 10L 86 1A522 100 NS Bracket Lock screw SCRW TAP HEX ZN 6 4 16 86 BA226 01...

Page 125: ...Keyboard 105 key UK KB 105KEYS UK 99 P0481 L4U Keyboard 104 key Chinese US KB 104KEYS CHINESE US 99 P0481 L4C Pointing device NS Mouse 2 button S42 Logitech MOUSE LOGITECH 2 BUTTON S42 90 00026 915 Mouse Acer 3D Wheel PS2 Logitech MOUSE WHEEL LOGITECH S48A S61 90 35G26 001 Mouse 2 button MUSXJ Primax MOUSE 2 BOTTON PRIMAX MUSXJ 90 00026 067 Mouse wheel Primax MOUSE WHEEL PRIMAX MOSXK D002 90 00026...

Page 126: ...94 Chapter 6 ...

Page 127: ...iton 3000 Model No Define 1 Trade Mark 2 Brand Name Acer 3 Description Acer Veriton Series PIII Celeron Socket 370 Based PC System 4 Model No VT3000 5 Product Name Veriton 3000 Model Definition and Configuration Appendix A ...

Page 128: ...96 Appendix A ...

Page 129: ... Microsoft NT 4 0 Workstation Novell Netware 3 12 4 11 5 0 and SCO UNIX Linux environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the Veriton 3000 Compatibility Test Report released by the Acer Desktop System Testing Department Test Compatible Components Appendix ...

Page 130: ...VD 6x 24x MKE Slim DVD 6x 24x Mouse Logitech 2 button Logitech wheel S 48 Monitor Acer 55s Keyboard API 62C LAN Adapter ALN 325 NIC 559 3C905C txm Fax Modem Adapter ANI Conexant HCF ASKEY Conexant HCF 3COM AVENGER AMBIT Conexant HCF Joystick Game Pad SideWinder Precision Pro Microsoft SideWinder Force Feedback Pro MS SideWinder 3D Pro USB Devices HP Desk Jet 895C USB Printer Logitech Pagescan USB ...

Page 131: ...ine 500E 100 MHz Coppermine 667 133 MHz Memory 64 MB 128 MB Cache 256 KB Floppy Disk Drive TEAC Slim FDD EIDE Channel 1 Master Seagate 10 GB Seagate 13 GB EIDE Channel 2 Master MKE Slim CD ROM EIDE Channel 2 Slave MKE Slim DVD 6x 24x Mouse Logitech wheel S 48 Monitor Acer 55s Keyboard API 62c ...

Page 132: ...sor Celeron 533 66 MHz Coppermine 650 100 MHz Memory 64 MB 128 MB Cache 128 KB Floppy Disk Drive TEAC Slim FDD EIDE Channel 1 Master Quantum 4 3 GB EIDE Channel 2 Master TEAC Slim CD ROM Mouse Logitech 2 button Monitor Acer 55s Keyboard API 62C LAN Adapter 3COM 3C905 TXNM ALN 325 NIC559a ...

Page 133: ...B Cache 128 KB 256 KB Floppy Disk Drive TEAC Slim FDD SCSI HDD ST19101W 8GB EIDE Channel 1 Master Quantum 4 3 GB Seagate 10 GB Seagate 13 GB EIDE Channel 2 Master TEAC Slim CD ROM MKE Slim CD ROM EIDE Channel 2 Slave MKE Slim DVD 6x 24x Monitor Acer 55s Keyboard API 62c LAN Adapter 1 On chip LAN LAN Adapter 2 NIC 559A ALN 325 LAN Adapter 3 3C905C txm SCSI Adapter AHA 2940UW ...

Page 134: ...500E 100 MHz Coppermine 667 133 MHz Memory 64 MB 128 MB Cache 256 KB Floppy Disk Drive TEAC Slim FDD EIDE Channel 1 Master Seagate 10 GB Seagate 13 GB EIDE Channel 2 Master MKE Slim CD ROM EIDE Channel 2 Slave MKE Slim DVD 6x 24x Mouse Logitech wheel S 48 Monitor Acer 55s Keyboard API 62C ...

Page 135: ...n get the information on all of Acer s Notebook Desktop and Server models including T Service guides for all models T User s manuals T Training materials T BIOS updates T Software utilities Also contained on this website are T Detailed information on Acer s International Traveler s Warranty ITW T An overview of all the support services we offer accompanied by a list of telephone fax and e mail con...

Page 136: ...104 Appendix C ...

Page 137: ...0 configuration table 40 fast boot 40 memory test 40 Num Lock after boot 40 silent boot 40 C Cache Memory 17 scheme 17 size 17 speed 17 type 17 voltage 17 Chipset Settings 48 System Utilities 48 Chipsets 23 CMOS Setup 27 Compatibility Test 103 Connectors 85 Description 86 description 86 controllers 23 audio 19 serial port 20 video 18 CRT 8 CRT Monitor port 11 Current 24 D Date 41 Device Standby Mo...

Page 138: ...board 14 cursor keys 14 lock keys 14 windows keys 14 L Load Default Settings 49 M Machine Disassembly and Replacement 53 Main board 85 Main Board Layout 13 Mechanical Specifications 23 Memory size 16 system 16 Memory Address Map 21 Memory Cache Options 45 external cache 46 internal cache 46 Model Definition 101 Modem 20 data 20 fax 20 voice 20 MPU 401 19 N Netware 3 12 4 11 5 0 Environment Test 10...

Page 139: ...nitor 79 Other 81 Parallel Port 79 Power Supply 80 Real Time Clock 78 Serial Port 79 Video 79 System 27 System Information 1st bank 31 2nd bank 31 External cache size 30 Floppy drive A 30 Floppy drive B 30 IDE primary channel master 30 IDE primary channel slave 30 IDE secondary channel master 30 IDE secondary slave 30 Internal cache size 30 parallel port 31 Processor 30 Processor speed 30 PS 2 mou...

Page 140: ...controller 18 Video controller 18 Video Memory 17 configuration 17 package 17 size 17 speed 17 type 17 voltage 17 Voltage 24 Voltage selector switch 11 W Weight 23 Win95 Win2000 Environment Test 105 Windows 98 Environment Test 104 ...

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