Acer TravelMate P4 14 User Manual Download

Page: 84 / 93

84 - Frequently asked questions

If you still encounter problems after going through the corrective

measures, please contact your dealer or an authorized service center

for assistance.

I/O parity error

Contact your dealer or an authorized service

center.

Keyboard error or no

keyboard connected

Contact your dealer or an authorized service

center.

Keyboard interface

error

Contact your dealer or an authorized service

center.

Memory size

mismatch

Press

(during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Error messages

Corrective action

Summary of Contents for TravelMate P4 14

Page 1: ...USER S MANUAL TravelMate P4 14 TravelMate P4 Spin 14...

Page 2: ...Acer ID 4 Enter S N or SNID of your device to register it Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject...

Page 3: ...Bluetooth 39 Enable Bluetooth and add a device 39 Connecting to the Internet 41 Connecting to a wireless network 41 Connecting to a wireless LAN 41 Connecting with a cable 44 Built in network feature...

Page 4: ...g service 82 Troubleshooting 83 Troubleshooting tips 83 Error messages 83 Internet and online security 85 First steps on the net 85 Protecting your computer 85 Choose an Internet Service Provider 85 N...

Page 5: ...ter and your health Where to find the power button ports and connectors Windows 11 interface overview Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for...

Page 6: ...leshooting Once you have connected to the internet you can download updates for your computer from http go acer com support 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and M...

Page 7: ...r device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0 C 32 F or above 50 C 122 F Do not subj...

Page 8: ...cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly dama...

Page 9: ...d the warranty If you plan to store the device for a long period of time turn off the device remove AC power and store the product at room temperature 0 C 35 C in a dry humidity 45 80 well ventilated...

Page 10: ...at temperatures below 0 C 32 F or above 35 C 95 F The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharg...

Page 11: ...household waste Wireless devices may be susceptible to interference from the battery which could affect performance Internal battery Do not attempt to replace a built in rechargeable battery battery...

Page 12: ...r computer as illustrated in the Setup Guide let us show you around your new Acer computer Screen view P414 53 P414 53G P414P 53 P414P 53G P414 53 TCO P414 53G TCO P414P 53 TCO P414P 53G TCO P414RN 53...

Page 13: ...open it 4 Webcam Web camera for video communication and detects Infrared signal for face authentication A light next to the webcam indicates that the webcam is active 5 Infrared LED optional Emits In...

Page 14: ...14 Your Acer notebook tour Keyboard view P414 53 P414 53G P414P 53 P414P 53G P414 53 TCO P414 53G TCO P414P 53 TCO P414P 53G TCO P414RN 53 P414RN 53G P414RN 53 TCO P414RN 53G TCO 1 4 3 2 5 1 4 3 2...

Page 15: ...hpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left click Press down firmly on the lower right corner to perform a right click 4 Power button w...

Page 16: ...for USB charging DC in requires power adapter or power source providing 65 W at 20 V For optimal performance please use a certified Acer power adapter or USB Power Delivery device Icon Item Descripti...

Page 17: ...scription 1 Stylus slot Insert the stylus into the slot completely to start charging Specifications vary depending on model 2 SIM SIM card slot optional Insert a nano SIM card into the slot 3 Headset...

Page 18: ...s battery status Charging The light shows amber when the battery is charging Fully charged The light shows blue when in AC mode Power indicator Indicates the computer s power status 3 SC Smart Card r...

Page 19: ...enabling the components to stay cool perform better and last longer 2 Ventilation and cooling fan Allows the computer to stay cool Do not cover or obstruct the openings 3 Battery reset pinhole Simulat...

Page 20: ...k key Description Caps Lock When Caps Lock is on all alphabetic characters typed are in uppercase Hotkey Icon Function Description Fn F1 Speaker toggle Turns the speakers on and off Fn F2 Volume down...

Page 21: ...Turns the display screen privacy feature on and off On Prevents side angle viewing from prying eyes Press they key again to turn off Note If needed adjust the brightness depending on your environment...

Page 22: ...apps 4 Search Types in the texts to search on your computer and the Internet 5 Task View Allows to switch between running applications and add the virtual desktop 6 Power Shut down sleep or restart yo...

Page 23: ...Start to remove the app from Start How do I make an app appear on my taskbar If you re in all apps list and you want to make an app appear on the taskbar right click an app and select More Pin to tas...

Page 24: ...lide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an it...

Page 25: ...to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with four fi...

Page 26: ...right hand corner of the screen select the Network Sound and Battery icon to open the Quick settings pane 2 Select All settings 3 Select Bluetooth devices Touchpad 4 Now you can adjust the settings to...

Page 27: ...r create a factory default backup If you cannot access Acer ControlCenter click Settings in the Start menu select System and then click Recovery Creating a file history backup Recovery Management allo...

Page 28: ...28 Recovery 3 Click Set up syncing for OneDrive folder syncing to continue 4 Make sure the folders that you want to back up are selected and click Start back up to continue...

Page 29: ...Recovery 29 5 You can select View sync progress to watch files sync until it completes 6 To open the OneDrive folder double click OneDrive icon in the notification area...

Page 30: ...quickly and easily back up your operating system installed apps and data 1 From Start select Windows Tools in all apps list then Recovery Drive 2 Select Yes to open the Recovery Drive window 3 Make s...

Page 31: ...31 4 Plug in the USB drive and wait for the PC to detect the USB drive then click Next 5 Everything on the drive will be deleted Click Create to continue 6 You will be shown the backup progress on th...

Page 32: ...progress on the screen Restoring your computer Recovery Management allows you to quickly and easily restore your computer back to its default status You can choose to keep your files or remove them be...

Page 33: ...Recovery 33 3 Click Reset PC to Choose an option...

Page 34: ...our operating system without removing your personal files 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when using Cloud...

Page 35: ...ams without removing your personal files Click Reset to continue This will take a while and your PC will restart 9 You will be shown the reset progress on the screen The screen will turn off during th...

Page 36: ...to its factory default settings without removing your personal files Reset this PC and remove everything 1 From Start select Control Center in all apps list then Recovery Management 2 Select the Resto...

Page 37: ...your PC back to its factory default 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when using Cloud download 6 Click Chan...

Page 38: ...will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart several times during...

Page 39: ...Bluetooth adapter is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security pu...

Page 40: ...tery icon in the lower right hand corner of the screen to open the Quick settings pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth s...

Page 41: ...al area network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection its...

Page 42: ...of the wireless network s name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in...

Page 43: ...Connecting to the Internet 43 4 You will see a list of available wireless networks Select the one you wish to use 5 Once you select a wireless network select Connect...

Page 44: ...sword Connecting with a cable Built in network feature If your computer has a network port plug one end of a network cable into the network port on your computer and the other end into a port on your...

Page 45: ...to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the L...

Page 46: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Page 47: ...ws Hello face recognition and IR camera to automatically sign in to your device Besides it allows you to set the break reminder and screen distance reminder to protect your eyes How to start the Acer...

Page 48: ...r off and customize the settings to fit your needs Function Description AutoLock Dims the display and locks the computer when you leave Select a time out value from the drop down list This function ma...

Page 49: ...emind you to have a break regularly You can select the regular time to show up the break notification Screen Distance Reminder Screen Distance Reminder provides the pop up notification when you are to...

Page 50: ...cludes these modules that will secure your device from unauthorized access and intrusion File Encryption Decryption File Shredder Personal Secure Drive PSD Application Browser Guard USB Device Filter...

Page 51: ...access the Acer ProShield Plus and decrypt encrypted files Face Fingerprint PIN File Encryption Decryption Here you can select folders and files for encryption or decryption You can protect your folde...

Page 52: ...e data impossible Personal Secure Drive The Personal Secure Drive PSD is a secure section of your hard disk where you can store and hide important files You can only get access to the PSD via Windows...

Page 53: ...ield Plus 53 In the PSD window select the edit button to open the Create a Personal Secure Drive PSD page then set the Location and Capacity Click Create to exit Click the toggle button to Open or Clo...

Page 54: ...and Capacity of the PSD Application Guard Here you can set applications you want to protect After setting it will require Windows Hello authentication to access the application Note If the Windows He...

Page 55: ...an select the browsers you want to protect After setting it will require Windows Hello authentication to access the application Note If the Windows Hello authentication fails the Microsoft Edge browse...

Page 56: ...56 Acer ProShield Plus USB Device Filter Here you can set specific USB devices to deny access or read only...

Page 57: ...Acer ProShield Plus 57 Alert Here you can set the alert for each module On or Off to record invalid access This feature can also send email notification while events trigger alerts...

Page 58: ...ser tries to access secure data and when authentication fails the user is considered an intruder The module detects an intruder by sending an email alert capturing an intruder via the camera and savin...

Page 59: ...uthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you mu...

Page 60: ...e appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer I...

Page 61: ...lock your Acer notebook In order to use the fingerprint reader you must first configure the fingerprint reader to recognize your fingerprint to confirm your identity How to use the fingerprint reader...

Page 62: ...62 Fingerprint Reader 2 In the Windows Hello setup window select Get started to begin the fingerprint configuration 3 Enter your PIN to confirm your identity...

Page 63: ...der 63 4 When the Windows Hello setup window appears follow the onscreen directions Press and hold your finger on the fingerprint sensor and then lift Repeat this step until the fingerprint configurat...

Page 64: ...o sign in or unlock your computer by placing your fingerprint on the fingerprint reader You may select Add another finger to add another fingerprint to unlock the computer Note If the notebook has mul...

Page 65: ...yed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the left of the screen Setting passwords To set a password on bo...

Page 66: ...er Disable Fast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If y...

Page 67: ...Power management 67 3 Select Change settings that are currently unavailable 4 Scroll down and disable Turn on fast start up 5 Select Save changes...

Page 68: ...nect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully...

Page 69: ...ective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging th...

Page 70: ...ortant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recomm...

Page 71: ...e keyboard pointing device printer external monitor and other external devices 7 Disconnect the Kensington Noble lock if you are using one to secure the computer Moving around When you are just moving...

Page 72: ...nnot find an electrical outlet reduce the drain on the battery by putting the computer in Sleep mode Press the Sleep hotkey or close the display cover whenever you are not actively using the computer...

Page 73: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors...

Page 74: ...le USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 Gen 1 Gen 2 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the po...

Page 75: ...single Thunderbolt 4 port If an adapter is used DisplayPort or compatible devices including HDMI DVI or VGA can be used Note Thunderbolt 4 ports support transfer speeds up to 40 Gbps and USB devices...

Page 76: ...ear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities w...

Page 77: ...olution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to...

Page 78: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Page 79: ...Got a question In this section you will find Frequently asked questions Troubleshooting information How to protect yourself while online Where to find Acer service center contact information...

Page 80: ...s being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system...

Page 81: ...the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my...

Page 82: ...the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you cal...

Page 83: ...be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order togeth...

Page 84: ...O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dea...

Page 85: ...t Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about the...

Page 86: ...s fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected t...

Page 87: ...Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an inter...

Page 88: ...er Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge app or the i...

Page 89: ...ometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been p...

Page 90: ...hey ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into...

Page 91: ...a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected T...

Page 92: ...uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal informat...

Page 93: ...security 93 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and a...

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