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Acer TravelMate 8100, Service Manual

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Acer TravelMate 8100 Service Manual Download Page 84

78

Chapter 4

Intermittent Problems

Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a 
hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement 
should be considered only when a recurring problem exists.

When analyzing an intermittent problem, do the following:

1.

Run the diagnostic test for the system board in loop mode at least 10 times.

2.

If no error is detected, do not replace any FRU.

3.

If any error is detected, replace the FRU.  Rerun the test to verify that there are no more errors. 

Summary of Contents for TravelMate 8100

Page 1: ...Acer TravelMate 8100 Series Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ase refer to the table below for the updates made on TravelMate 3200 service guide Date Chapter Updates 2005 1 7 First Released Version 2005 1 28 Update S PDIF out on Page7 2005 10 21 Modify the speaker part number on Page 94 ...

Page 3: ...pect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and an...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...isassembling the LCD Module and Upper Case 57 Disassembling the LCD Module 60 Disassembling the External Modules 62 Chapter 4 Troubleshooting 63 System Check Procedures 64 Power On Self Test POST Error Message 67 Index of Error Messages 68 Phoenix BIOS Beep Codes 70 Index of Symptom to FRU Error Message 74 Intermittent Problems 78 Undetermined Problems 79 Chapter 5 Jumper and Connector Locations 8...

Page 7: ...al Microphone x1 which combines Sound Blaster Pro and MS Sound compatible Azalia stereo SPDIF supported Communication 56K ITU V 92 modem with PTT approval Wake in Ring ready Integrated 10 100 1000 Mbps Fast Ethernet connection Wake on LAN ready Integrated Intel PRO Wireless 2915ABG network connection 802 11a b g tri mode Wi Fi CERTIFIEDTM solution 2200BGRW 802 11 b g supporting Acer SignalUp wirel...

Page 8: ...t One Headphone speaker line out port One Infrared FIR port One IEEE 1394 port Four USB 2 0 ports One 5 in 1 card reader Only support MS MS Pro MMC SD xD 124 pin Easy Dock connector DC in jack for AC adaptor Security Smart Card support Kensington lock slot BIOS user and supervisor password support Software Acer Launch Manager Acer eManager Acer System Recovery CD Acer disc to disc recovery3 Norton...

Page 9: ...2 PG 43 IDE 1 8VSUS 0 9V 2 5V 3V 1 2V 2 5V 1 05V 1 5V 1 8V 0 9V 3V 5V PG 37 41 DOCKING PG 33 PG 42 M26P DDRam 64 128 PCI EXPRESS PG 32 PG 27 5V FAN 1 5V FLASH 5V 3 3V LPC 33MHz 3V_591 PC87383 Keyboard 3V_591 PG 26 176 Pins LQFP 3 5V PG 30 Touchpad FIR 3V M5285 IDE MDC1 5 Euphonik DSP Internal MIC Headphone SPDIF SIO NSC87383 RJ45 Magnetics BCM5788M PG 22 LAN 10M 100M 1G OZ711M3 PG 20 21 CARDBUS 13...

Page 10: ...4 Chapter 1 Board Layout Top View ˁʳ ʳ ʳ ʳ ...

Page 11: ...Chapter 1 5 Bottom View ʳ ˁʳ ˢ ʳ ʳ ʳ ...

Page 12: ...off to show the status of the computer s functions and components 4 Keyboard Inputs data into your computer 5 Palmrest Comfortable support area for your hands when you use the computer 6 Click buttons left center and right The left and right buttons function like the left and right mouse buttons the center button serves as a 4 way scroll button 7 Launch keys Special keys for launching E mail Inter...

Page 13: ...puter 5 Power indicator Lights when the computer is on 6 Battery indicator Lights when the battery is being charged 7 Speaker Line Out Headphone jack COnnects to audio line out devices e g speakers headphones 8 Line in Mic in jack Accepts audio line in devices e g audio CD player stereo walkman 9 Bluetooth communications Indicates that optional Bluetooth is enabled 10 Wireless communication Indica...

Page 14: ...net 10 100 1000 based network 4 RJ 11 Modem jack Connects to a phone line 5 USB port Connect to Universal Serial Bus USB 2 0 devices e g USB mouse USB camera 6 IEEE 1394 port Connects to IEEE 1394 devices 7 N A Smart Card Slot Accepts Smart Cards for added security 8 PC Card slot Connects to one Type II CardBus PC Card 9 N A PC Card slot eject button Ejects the PC Card from the slot Item Descripti...

Page 15: ... or DVDs depending on the optical drive type 3 N A LED indicator Lights up when the optical drive is active 4 N A Optical drive eject button Ejects the optical drive tray from the drive 5 N A Emergency Eject hole Ejects the optical drive tray when the computer is turned off 6 Power jack Connects to an AC adapter 7 Security keylock Connects to a Kensington compatible computer security lock ...

Page 16: ...escription 1 N A DVI D port Supports digital video connections 2 S video port Connects to a television or display device with S video input 3 124 pin port replicator connector Connects to I O port replicator or EasyPort expansion devices ...

Page 17: ...e optional 3 N A cooling fan Helps keep th ecomputer cool Note Do not cover or obstruct the opening of the fan 4 N A AcerMedia bay Houses an AcerMedia drive module 5 N A Wireless LAN bay Houses the computer s wireless LAN 6 N A Hard disk bay Houses the computer s hard disk 7 N A Battery bay Houses the computer s battery pack 8 N A Memory compartment Houses the computer s main memory ...

Page 18: ...en Caps Lock is activated Num lock Lights when Num Lock is activated Media Activity Lights when the disc or AcerMedia is activated Power indicator Lights when the computer is on Battery indicator Lights when the battery is being charged Bluetooth communications Indicates that optional Bluetooth is enabled Wireless communication Indicates status of wireless LAN communi cation Icon Function Descript...

Page 19: ...be reset by users To set the mail Web browser and programmable keys run the acer Launch Manager In addition there are two launch keys at the front panel Even when the cover is closed you can easily access the features of Wireless and Bluetooth However the Wireless and Bluetooth keys cannot be set by users Launch Key Default application Email Email application user programmable Web browser Internet...

Page 20: ...escription Default application Bluetooth communications Lights to indicate the status of Bluetooth optional communications Wireless communication Lights to indicate the status of wireless LAN optional communications ...

Page 21: ...l alphabetic characters typed are in uppercase Num lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 When Scroll Lock is on the screen moves one line up or down whe...

Page 22: ...fy the keyboard legend cursor control key symbols are not printed on the keys Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold j while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys Hold Fn while typing letters on embedded keypad Type the letters in a normal manne...

Page 23: ...tart menu It can also be used with other keys to provide a variety of function Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All j Windows logo key M Undoes Minimize All R Displays the Run dialog box Application key This key has the same effect as clicking the right mouse button it opens the application s context menu Key Description Tab E F M Shift M R Key ...

Page 24: ...e Acer eManager set by the Acer Empowering key Fn F3 Acer ePowerManagement Launches the Acer ePowerManagement in the Acer eManager set by the Acer Empowering key Fn F4 Sleep Puts the computer in Sleep mode Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display screen...

Page 25: ...Chapter 1 19 Fn y Volume down Decreases the speaker volume Fn x Brightness up Increases the screen brightness Fn z Brightness down Decreases the screen brightness Hot Key Icon Function Description ...

Page 26: ...e steps below 1 Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that the keyboard layout used for En English United States is set to United States International If not select and click on ADD then select United States International and click on OK 5 Click on OK To type the Euro symbol 1 Locate the Euro symbol on...

Page 27: ...e of the touchpad to do selection and execution functions These two buttons are similar to the left and right buttons on a mouse Tapping on the touchpad produces similar results Use the 4 way scroll 2 button top bottom left and right to scroll Function Left Button 1 Right Button 4 Scroll Button 3 Main Touchpad 2 Execute Click twice quickly Tap twice at the same speed as double clicking the mouse b...

Page 28: ...n The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping too hard will not increase the touchpad s responsiveness Scroll Click and hold the button in the desired direction up down left right Function Left Button 1 Right Button 4 Scroll Button 3 Main Touchpad 2 ...

Page 29: ...t Simple Boot Flag 1 0 BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size Advanced Transfer Cache 2048KB 1st level cache control Always enabled 2st level cache control Always enabled Cache scheme control Fixed in write back Item Specification Memory controller Intel 915PM Memory size 0MB no on board memory DIMM socket number 2 s...

Page 30: ...MB 1280MB 512MB 128MB 640MB 512MB 256MB 768MB 512MB 512MB 1024MB 512MB 1024MB 1536MB 1024MB 0MB 1024MB 1024MB 128MB 1125MB 1024MB 256MB 1280MB 1024MB 512MB 1536MB 1024MB 1024MB 2048MB LAN Interface Item Specification Chipset BroadCom BCM5788M Supports LAN protocol 10 100 1000Mbps LAN connector type RJ45 LAN connector location left panel Features Integrated 10 100 1000 BASE T transceiver Wake on LA...

Page 31: ...apacity GB 80 100 80 60 80 80 60 Bytes per sector 512 512 512 512 Logical heads 16 16 16 16 Logical sectors 63 63 63 63 Drive Format Logical cylinders 16383 16383 16383 16383 Physical read write heads 3 4 4 3 4 3 3 Disks 2 2 2 2 2 Spindle speed RPM 5400RPM 5400RPM 4200RPM 4200RPM Performance Specifications Buffer size 8MB 16MB 8MB 16MB option 8MB Interface ATA ATAPI 6 ATA ATAPI 6 PATA PATA Data tr...

Page 32: ...word mode2 33 3MB s Ultra DMA mode2 Buffer Memory 2MB 2MB Interface Enhanced IDE ATAPI compatible Enhanced IDE ATAPI compatible Applicable disc format DVD DVD ROM DVD Video DVD RAM 2 6GB 4 7GB DVD R DVD RW ver1 1 supporting Multi Border CD CD DA CD ROM CD R W CD ROM XA except ADPCM PhotoCD Multi Session Video CD CD Extra CD CD text DVD DVD ROM DVD RAM 2 6GB 4 7GB DVD R DVD RW 4 7GB supporting Mult...

Page 33: ... kB s 20X MAC 3000 kB s 10X MAC 1500 kB s 2XCLV 4X 8XZCLV 1X 2XCLV 4XZCLV 2XCLV 4X 8XZCLV 2 4XCLV 2 4XCLV 4XZCLV 3XZCLV 16 6MB s PIO mode4 16 6MB s Multi word mode2 33 3MB s Ultra DMA mode2 Buffer Memory 2MB 2MB Interface ATAPI ATAPI Applicable disc format CD CD DA CD ROM CD R CD RW CD ROMXA photoCD Video CD CD EXTRA CD CD Text DVD DVD VIDEO DVD ROM DVD R 3 9GB 4 7GB DVD RW Ver1 1 DVD RAM DVD R DV...

Page 34: ...of USB port 4 Location Three on the right side one on the left side Serial port function control Enable Disable by BIOS Setup IEEE 1394 Port Item Specification Chipset TI TSB43AB21 Number of IEEE 1394 port 1 Location Left side Interface 33MHz PCI Compatibility ACPI2 0 PCI Local Bus Specification V2 2 PC 98 99 and PC 2001 PCMCIA Port Item Specification PCMCIA controller OZ711M3 Supports card type P...

Page 35: ...in 1 card reader OZ711M3 Keyboard Item Specification Keyboard controller SIO NSC97551 Keyboard vendor model name Standard keyboard Total number of keypads 84 keys US 85 keys EU 88keys JP Windows logo key and Application key Yes Multi Language Yes Battery Item Specification Vendor model name Sanyo Battery Type Li ion Typical capacity 2400mAh Cell voltage 3 7V Number of battery cell 8 Package config...

Page 36: ... x6 5 D Max 344 W x222 H x6 5 D Max Electrical Interface R G B Data 3Sync Signals Clock 4 pairs LVDS 2 channel LVDS Support Color Native 262K colours 262K colours Viewing Angle degree Horizontal Right Left Vertial Upper Lower 65 65 50 50 Lower side of 6 o clock Azimuth 270o Temperature Range C Operating Storage shipping 0 to 50 25 to 65 10 to 40 20 to 60 LCD Inverter Item Specification Vendor mode...

Page 37: ...d shutdown All devices in the system are turned off completely Working G0 S0 Individual devices such as the CPU and hard disc may be power managed in this state Suspend to RAM S3 Sleeping State CPU set Power Down VGA Suspend PCMCIA Suspend Audio Power Down Hard Disk Power Down CD ROM Power Down Super I O Low Power mode Save to Disk S4 Sleeping State Also called Hibernate state System saves all sys...

Page 38: ...up Press F12 during POST to enter multi boot menu In this menu user can change boot device without entering BIOS SETUP Utility PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit CPU Type Intel R Pentium R M processor 2 00GHz CPU Speed System BIOS Version S3C11 VGA BIOS Version ATI 009 008 001 000 KBC Version 1A22 Serial Number LXT720608950106A7AEM00 Asset Tag Number Product TravelMate...

Page 39: ...his item Press while you are in any of the menu options to go to the Exit menu In any menu you can load default settings by pressing t You can also press u to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found...

Page 40: ... If no hard disc drive or other devices are installed this field would display a blank line UUID This will be visible only when there is an internal LAN device present PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit CPU Type Intel R Pentium R M processor 2 00GHz CPU Speed System BIOS Version S3C11 VGA BIOS Version ATI 009 008 001 000 KBC Version 1A22 Serial Number LXT720608950106A7...

Page 41: ...ay year System Date System Memory This field reports the memory size of the system Memory size is fixed to 640KB Extended Memory This field reports the memory size of the extended memory in the system Extended Memory size Total memory size 2MB Video Memory Shows the VGA memory size The default value is set to 64MB PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit Item Specific Help S...

Page 42: ...d on external video port If any external display device is connected the power on display will be in CRT or projector only mode Otherwise it will be in LCD only mode Both Simultaneously enable both the integrated LCD screen and the system s external video port for an external CRT or projector Option Auto or Both Network Boot Allows user to enable disable the Network boot function Option Enabled or...

Page 43: ... Auto Enabled Disabled Parallel Port Enables disables or auto detects the parallel port Enabled Disabled Auto Mode Sets the operation mode of the parallel port ECP EPP Output only or Bi directional PhoenixBIOS Setup Utility Info Main Advanced Security Boot Exit Item Specific Help Infrared Port Configure serial port A using oprions Disabled No configuration Enabled User configuration Auto BIOS or O...

Page 44: ...elp Supervisor Password Is Clear User Password Is Clear HDD Master ID Enter Set Supervisor Password Password on Boot Disabled Supervisor Password controls accesses of the setup utility F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Set User Passord Enter Clear Set HDD Password Enter Exit Security HDD Password Is 49888545 ...

Page 45: ...he setting of the uer password Clear or Set Set Supervisor Password Press Enter to set the supervisor password When set this password protects the BIOS Setup Utility from unauthorized access The user can not either enter the Setup menu nor change the value of parameters Set User Password Press Enter to set the user password When user password is set this password protects the BIOS Setup Utility fr...

Page 46: ...nd Confirm New Password fields The computer then sets the Supervisor Password parameter to Clear 4 When you have changed the settings press u to save the changes and exit the BIOS Setup Utility Changing a Password 1 Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key The Set Password box appears 2 Type the current password in the Enter Current Password field...

Page 47: ...assword setting is complete after the user presses u If the current password entered does not match the actual current password the screen will show you the Setup Warning If the new password and confirm new password strings do not match the screen will display the following message ...

Page 48: ...ixBIOS Setup Utility Info Main Advanced Security Exit Item Specific Help Hard Drive and indicate device categories Use Enter to expand collapse Boot order is top down using only the top device in each category Use F6 and F5 to move highlighted item up and down F1 Help Select Item F5 F6 Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select 4 Sub Menu F10 Save and Exit Network Boot Boot ...

Page 49: ...etup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS PhoenixBIOS Setup Utility Info Main Advanced Security Boot Item Specific Help Exit Saving Changes Exit Dicarding Changes Load Setup Defaults Exit System Setup and save your changes to CMOS F1 Help Select Item F5 F6 Chang...

Page 50: ...Diskette before you use the Phlash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Phlash NOTE Please use the AC adaptor power supply when you run the Phlash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Phlash 1 Prepare a bootabl...

Page 51: ... for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver Tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Chapter...

Page 52: ...ct uses mylar or tape to fasten the FFC FPC connectors cable you may need to tear the tape or mylar before you disconnect different FFC FPC connectors NOTE There are several types of screws used to secure bottom case and upper case assembly The screws vary in length Please refer the picture below group the same type of screws together during service disassembling Please also remember the screw loc...

Page 53: ...order HDD cover Start L R hinge cover Memory cover miniPCI cover HDD module HDD assembly HDD bracket DDR2 DDR1 miniPCI board Keyboard LCD Upper case Lower case assembly Speaker cable USB module ODD module Power board Touchpad bracket Touchpad board LCD module Upper case Lower case assembly Mainboard LCD bezel Speaker set Audio board MDC module Thermal module CPU Cardbus MDC board MDC cable LCD inv...

Page 54: ...I NI NYLOK 86 A03V7 012 B SCREW I2 5 4M BKAGHY M2 5L4 86 T25V7 013 C SCREW M2 5 6 I BNI NYLOK 86 T25V7 012 D SCREW M2 5 3 I NI NYLOK 86 T23V7 010 E SCREW M2 5 7 I NI NYLOK 86 T25V7 008 F SCREW NUT IO EA1 MBEA1001 REV3 B 86 T23V7 001 G SCREW M2 0 4 I BNI NYLOK 86 A03V7 007 ...

Page 55: ...Chapter 3 49 Removing the Battery Pack 1 Release the battery lock 2 Slide the battery latch 3 Remove the battery pack ...

Page 56: ...ure the HDD 4 Holding the mylar and pull the HDD module out of the main unit Removing the Memory 1 Remove the two screws that secure the memory cover 2 Remove the memory cover 3 Press the latch on left and right side to pop out the memory and remove it 4 Remove the other memory Removing the miniPCI 1 Remove the two screws that secure the miniPCI cover 2 Remove the miniPCI cover ...

Page 57: ...Chapter 3 51 3 Release the wireless antenna 4 Press the latch on left and right side to pop out the miniPCI and remove it ...

Page 58: ...he main unit 4 Remove the nineteen screws that secure the lower case 5 Release the keyboard latch with tweezers 6 Release another keyboard latch with tweezers 7 Pull the keyboard out 8 Unlatch the keyboard FFC latch and remove the keyboard from the main unit 9 Remove the seven screws that secure the upper case 10 Disconnect the power board cable 11 Disconnect the thermal lid switch cable 12 Discon...

Page 59: ...Chapter 3 53 14 Close the LCD and remove the upper case from the main unit ...

Page 60: ... the two screws that secure the USB module 4 Remove the USB module from the lower case 5 Disconnect the USB module from the USB module 6 Disconnect the left speaker cable from the mainboard 7 Disconnect the Audio cable from the mainboard and remove the audio cable from the audio board 8 Remove the four screws that secure the mainboard 9 Detach the mainboard from the lower case assembly ...

Page 61: ...t secure the MDC module 13 Remove the MDC module from the mainboard 14 Disconnect the cable from MDC board 15 Disconnect the fan cable from the mainboard 16 Remove the seven screws that secure the thermal module 17 Remove the serew that securew the CPU 18 Turn the screw that secures the CPU 19 Remove the CPU from the mainboard ...

Page 62: ...ve the cardbus from the mainboard 23 Tear off the mylar on the right speaker cable 24 Remove the right speaker from the lower case 25 Remove the screw that secure the left speaker 26 Remove the left speaker from the lower case 27 Remove the two screws thatsecure the audio board 28 Remove the audio board from the lower case ...

Page 63: ...d from the upper case 5 Tear off the mylar on the touchpad FFC 6 Disconnect the touchpad FFC from the touchpad board 7 Remove the three screws that secure the touchpad bracket 8 Remove the touchpad bracket from the upper case 9 Remove the touchpad board from the upper case 10 Tear off the mylar on the wireless antenna 11 Remove the wireless antenna from the wire groove 12 Remove the three screws t...

Page 64: ... Remove the LCD bezel from the LCD module 17 Disconnect the inverter power cable and the LVDS cable from the inverter board 18 Remove the eight screws that secure the LCD 19 Remove the LCD from the LCD cover 20 Tear off the tapes on the antenna cable 21 Tear off the tapes on the antenna brackets 22 Remove the two screws that secure the left and right antenna bracket ...

Page 65: ...ve the LCD bar from the LCD cover 26 Remove the four screws that secure the right LCD bracket 27 Remove the right LCD bracket 28 Remove the four screws that secure the left LCD bracket 29 Remove the left LCD bracket 30 Tear off the tape on the LCD cable 31 Disconnect the LCD cable from the LCD 32 This completes the LCD module and upper case disassembly ...

Page 66: ...ear off the type fastening the inverter cable then disconnect the inverter cable then remove the inverter 6 Remove the six screws holding the LCD to the LCD cover 7 Then remove the LCD from the LCD cover 8 Remove the two screws holding the right bracket then remove the bracket 9 Remove the two screws holding the left bracket then remove the bracket 10 Tear off the tape that fastens the LCD cable 1...

Page 67: ...Chapter 3 61 12 Tear off the tape fastening the antennae set 13 Then detach the antennae set from the LCD cover ...

Page 68: ...2 Remove the two screws holding the ODD bracket on the other side 3 Remove another two screws on the rear side 4 Slide the ODD bracket out of the ODD module 5 Remove the ODD connector from the ODD module Disassembling the Optical Drive Module 1 Remove the four screws that secure the HDD holder 2 Remove the HDD holder from the HDD module ...

Page 69: ...ed and secured there are no obvious shorts or opens there are no obviously burned or heated components all components appear normal 5 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Check on page 65 POST does not complete No beep or error codes are indicated Power On ...

Page 70: ... Keyboard or Auxiliary Input Device Check Remove the external keyboard if the internal keyboard is to be tested If the internal keyboard does not work or an unexpected character appears make sure that the flexible cable extending from the keyboard is correctly seated in the connector on the system board If the keyboard cable connection is correct run the Keyboard Test If the tests detect a keyboar...

Page 71: ...1 Remove the battery pack 2 Connect the power adapter and check that power is supplied 3 Disconnect the power adapter and install the charged battery pack then check that power is supplied by the battery pack If you suspect a power problem see the appropriate power supply check in the following list Check the Battery Pack on page 66 ...

Page 72: ... light up replace the battery pack If the charge indicator still does not light up replace the DC DC charger board Touchpad check If the touchpad doesn t work do the following actions one at a time to correct the problem Do not replace a non defective FRU 1 After rebooting run Tracking Pad PS2 Mode Driver For example run Syn touch driver 2 Run utility with the PS 2 mouse function and check if the ...

Page 73: ...ext possible FRU to be replaced when servicing a computer If the symptom is not listed see Undetermined Problems on page 79 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may i...

Page 74: ...n reboot system Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time then reboot system Main board Previous boot incomplete Default configuration used Load Default Settings in BIOS Setup Utility RTC battery Main baord Invalid System Configuration Data Load Default Settings in BIOS Setup Utility Main board Operating system not found Enter Setup and see if fixed disk a...

Page 75: ...r on indicator turns on and LCD is blank Power source battery pack and power adapter See Power System Check on page 65 Reconnect the LCD connector Hard disk drive LCD cable LCD inverter LCD Main board Power on indicator turns on and LCD is blank But you can see POST on an external CRT Reconnect the LCD connectors LCD cable LCD inverter LCD Main board Power on indicator turns on and a blinking curs...

Page 76: ...cksum 17h Initialize cache before memory autosize 18h 8254 timer initialization 1Ah 8237 DMA controller initialization 1Ch Reset Programmable Interrupt Controller 20h 1 3 1 1 Test DRAM refresh 22h 1 3 1 3 Test 8742 Keyboard Controller 24h Set ES segment register to 4 GB 28h Autosize DRAM 29h Initialize POST Memory Manager 2Ah Clear 215 KB base RAM 2Ch 1 3 4 1 RAM failure on address line xxxx 2Eh 1...

Page 77: ...i Processor APIC 68h Enable external and CPU caches 69h Setup System Management Mode SMM area 6Ah Display external L2 cache size 6Bh Load custom defaults optional 6Ch Display shadow area message 6Eh Display possible high address for UMB recovery 70h Display error messages 72h Check for configuration errors 76h Check for keyboard errors 7Ch Set up hardware interrupt vectors 7Eh Initialize coprocess...

Page 78: ...ives A0h Set time of day A2h Check key lock A4h Initialize Typematic rate A8h Erase F2 prompt AAh Scan for F2 key stroke ACh Enter SETUP AEh Clear Boot flag B0h Check for errors B1h Inform RomPilot about the end of POST B2h POST done prepare to boot operating system B4h 1 One short beep before boot B5h Terminate QuietBoot optional B6h Check password optional B7h Initialize ACPI BIOS B9h Prepare Bo...

Page 79: ...Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system I O E5h Check force recovery boot E6h Checksum BIOS ROM E7h Go to BIOS E8h Set Huge Segment E9h Initialize Multi Processor EAh Initialize OEM special code EBh Initialize PIC and DMA ECh Initialize Memory type EDh Initialize Memory size EEh Shadow Boot Block EFh System memor...

Page 80: ... horizontal or vertical lines displayed Reconnect the LCD cable LCD cable LCD Main board Indicator Related Symptoms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Main board HDD CD ROM active indicators cannot work HDD CD ROM drive Device driver Main board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation P...

Page 81: ...le Main board Check BIOS revision System can power on but you hear two long beeps B B and the LCD is blank Reinsert DIMM DIMM Main board Speaker Related Symptoms Symptom Error Action in Sequence In Windows multimedia programs no sound comes from the computer OS volume control Audio driver Speaker Main board Internal speakers make noise or emit no sound Speaker Main board Microphone cannot work Aud...

Page 82: ...tility to execute Load Setup defaults then reboot system Reconnect hard disk CD ROM drives FDD or other peripherals Main board External display does not work correctly Press Fn F5 LCD CRT Both display switching Keyboard Main board USB does not work correctly Main board Print problems Enter BIOS Setup Utility to execute Load Default Settings then reboot the system Run printer self test Printer driv...

Page 83: ...ns see Undetermined Problems on page 79 Modem LAN Related Symptoms Symptom Error Action in Sequence Internal modem does not work correctly Phone cable Driver Reconnect the Internal modem cable to the main board tightly Main board Internal LAN does not work correctly Lan cable Driver Main board ...

Page 84: ...tatic discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the diagnostic test for the system board in loop mode at least 10 times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 85: ...time of the failure is operating correctly See Power System Check on page 65 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 If th...

Page 86: ...80 Chapter 4 ...

Page 87: ...Chapter 5 80 Top View ˁʳ ʳ ʳ ʳ Jumper and Connector Locations Chapter 5 ...

Page 88: ...81 Chapter 5 Bottom View ʳ ˁʳ ˢ ʳ ʳ ʳ ...

Page 89: ...Chapter 5 82 Main Board Layout ...

Page 90: ...83 Chapter 5 Number Item 1 DC JACK 2 DVI 3 S VEDIO 4 DOCKING 5 CRT 6 RJ11RJ45 7 USB 8 IEEE1394 9 PCMCIA 10 4 IN 1 11 SPDIF 12 PHONE JACK 13 USB ...

Page 91: ...hange is made it will not be noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts ...

Page 92: ...85 Chapter 6 Exploded Diagram ...

Page 93: ...O B ASSY 15 BATT LI 916 3270 ZF1 4S2P 4 8A 16 ZF1 DVD MULTI ASSY HLD GMA 4080N STN B S 17 ZF1 BASE ASSY 18 ZF1 MINI PCI DOOR ASSY 19 ZF1 HDD ASSY TOS MK8026GAX 80G STN B S 20 ZF1 HDD DOOR ASSY 21 CPU 478P DOTHAN 2 0G C0 UFCPGA4 STN B S 22 RAM 512M DDR HYS64T6420HDL 3 7 A L F 23 ZF1 W L 802 11A B G WM3B2915ABGEU ASSY 24 ZF1 BLUETOOTH MODULE 91 BU513 002 ASSY 25 ZF1 MODEM MODULE T60M893 T00 ASSY 26 ...

Page 94: ...I ION 4S2P 4 8A 916 3270 BT 00807 002 Boards MODEM BOARD 56K MDC T60M893 T00 S P 54 T72V5 001 BLUETOOTH MODULE MINI USB 91 BU513 002 S P WITH ANTENNA 54 T72V5 002 WIRELESS LAN BOARD 802 11a b g INTEL EU KI CAX01 009 WIRELESS LAN BOARD 802 11a b g INTEL NA KI CAX01 010 WIRELESS LAN BOARD 802 11a b g INTEL RW KI CAX01 011 WIRELESS LAN BOARD 802 11b g INTEL 2200BGRW KI CAX01 006 CHARGER BOARD 55 T72V...

Page 95: ...27 T23V7 006 POWER CORD EU 3 PIN 27 A03V7 002 POWER CORD UK 3 PIN 27 A03V7 004 POWER CORD ITALIAN 3 PIN 27 A03V7 005 POWER CORD SWISS 27 A03V7 007 POWER CORD AU 3 PIN 27 A03V7 008 POWER CORD DANISH 3 PIN 27 A03V7 006 POWER CORD AF 3 PIN 27 T48V7 001 Case Cover Bracket Assembly UPPER CASE W LIP SWITCH CABLE BUTTON HINGE 60 T72V7 001 LOWER CASE W SPEAKER 60 T72V7 002 TravelMate 8100 FRU List Picture...

Page 96: ...E COVER L 42 T72V7 004 HDD COVER W RUBBER 42 T72V5 010 HDD BRACKET W MYLAR 33 T72V7 003 Communication Module WIRELESS LAN ANTENNA 50 T72V7 006 CPU PROCESSOR INTEL PENTIUM M 1 6G 2M 533FSB uFCPGA2 SL86G C 1 STEPPING KC N0001 730 INTEL PENTIUM M 1 73G 2M 533FSB uFCPGA2 SL7SA C 1 STEPPING KC N0001 740 TravelMate 8100 FRU List Picture No Partname And Description Part Number ...

Page 97: ... 012 FJ 80GB 5400RPM MERCURY MHT2080BH A1 SATA KH 08006 003 HGST MORAGA 80GB 5400RPM HTS541080G9AT00 KH 08007 009 TOSHIBA PROTEUS 80GB 5400RPM MK8026GAX KH 08004 002 HGST MORAGA 100GB 5400RPM HTS541060G9AT00 KH 10007 001 SEAGATE MERCURY 100GB 5400RPM ST9100823A KH 10001 002 Keyboard TM4500 TM4000 TM2300 KEYBOARD DARFON US INTERNATIONAL KB T5007 001 TM4500 TM4000 TM2300 KEYBOARD DARFON CHINESE KB T...

Page 98: ...N DANISH KB T5007 020 TM4500 TM4000 TM2300 KEYBOARD DARFON TURKISH KB T5007 021 TM4500 TM4000 TM2300 KEYBOARD DARFON CANADIAN FRENCH KB T5007 022 TM4500 TM4000 TM2300 KEYBOARD DARFON JAPANESE KB T5007 023 TM4500 TM4000 TM2300 KEYBOARD DARFON GREEK KB T5007 024 TM4500 TM4000 TM2300 KEYBOARD DARFON HEBREW KB T5007 025 TM4500 TM4000 TM2300 KEYBOARD DARFON RUSSIAN KB T5007 026 LCD LCD MODULE 15 4 IN W...

Page 99: ...4 IN 60 T72V7 003 LCD BEZEL W RUBBER PAD 15 4 IN 60 T72V7 004 LCD BRACKET W HINGE 15 4 IN L 33 T72V7 004 LCD BRACKET W HINGE 15 4 IN R 33 T72V7 005 Main Board MAINBOARD 915PM M26 128MB W PCMCIA SLOT SMART CARD 5 IN 1 W O CPU MEMORY LB T7206 001 TravelMate 8100 FRU List Picture No Partname And Description Part Number ...

Page 100: ...DA 760 6M T72V7 001 COMBO MODULE HLDS GCC 4243N FOR KINGFISHER 6M T72V7 002 DVD SUPER MULTI 8X HLDS GMA 4080N DL G BASE 6M T72V7 003 DVD SUPER MULTI 8X MODULE KME UJ 831BQB 6M T72V7 004 COMBO UJDA 760QT1 A 24 24 24 8X KO 02406 008 COMBO DRIVE HLDS GCC 4243N FOR KINGFISHER KO 02405 006 DVD SUPER MULTI DRIVE HLDS GMA 4080N 0H35 DL G BASE KU 0080D 007 DVD SUPER MULTI DRIVE KME UJ 831B F W 1 50 KU 008...

Page 101: ... NI NYLOK 86 A03V7 012 SCREW M2 5 6 I BNI NYLOK 86 T25V7 012 SCREW M3 0 5 3 5I 86 A03V7 006 SCREW M2 0 3 0 I NI NYLOK 86 T23V7 006 SCREW M2 0 6 0 I NI NYLOK 86 A08V7 004 SCREW M2 5 3 I NI NYLOK 86 T23V7 010 SCREW M2 0 4 I BNI NYLOK 86 A03V7 007 SCREW M2 5 7 I NI NYLOK 86 T25V7 008 SCREW M2 0 4 0 NI NYLOK 86 T50V7 001 SCREW I3 3 5M NIH M3L3 5 86 A03V7 011 SCREW NUT IO EA1 MBEA1001 REV3B 86 T23V7 00...

Page 102: ...ulti DL FoxcoMo WNCUS BT Intel2915A BG SKU1 SKU2 Intel2200B G 8103WLMi PM750 15 4 WSXGA SOII256MB 2 SOII512MB 80GB 100GB 5400rp m 8x DVD SMulti DL FoxcoMo WNCUS BT Intel2915A BG SKU1 SKU2 Intel2200B G 8102WLCi PM740 15 4 WSXGA SOII256MB 2 60GB 80GB 24x Combo FoxcoMo WNCUS BT Intel2915A BG SKU1 SKU2 SKU4 Intel2200B G 8101WLMi PM730 15 4 WSXGA SOII256MB 2 60GB 8x DVD SMulti DL FoxcoMo WNCUS BT Intel...

Page 103: ...r Windows XP Home environment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate8100 series Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B ...

Page 104: ...4200rpm MK8025GAS 8MB Seagate N2 50 80GB 4200rpm ST9808210A HGST Moraga 60GB 4200rpm IC25N060ATMR04 0 08K0634 TOSHIBA Pluto 60GB 4200rpm MK6025GAS Seagate N2 50 60GB 4200rpm ST960821A HGST Moraga 100GB 5400rpm HTS541060G9AT00 Seagate Mercury 100GB 5400rpm ST9100823A HGST Moraga 80GB 5400rpm HTS541080G9AT00 Toshiba Proteus 80GB 5400rpm MK8026GAX Combo COMBO UJDA 760QT1 A 24 24 24 8X COMBO HLDS GCC ...

Page 105: ... Sweden TM4500 TM4000 TM2300 KEYBOARD DARFON Czech TM4500 TM4000 TM2300 KEYBOARD DARFON Hungaian TM4500 TM4000 TM2300 KEYBOARD DARFON Norway TM4500 TM4000 TM2300 KEYBOARD DARFON Danish TM4500 TM4000 TM2300 KEYBOARD DARFON Turkish TM4500 TM4000 TM2300 KEYBOARD DARFON Canadian French TM4500 TM4000 TM2300 KEYBOARD DARFON Japanese TM4500 TM4000 TM2300 KEYBOARD DARFON Greek TM4500 TM4000 TM2300 KEYBOAR...

Page 106: ...otebook Desktop and Server models including Service guides for all models User s manuals Training materials Bios updates Software utilities Spare parts lists TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are Detailed information on Acer s International Trav...

Page 107: ...100 Appendix C ...

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