Acer TravelMate 800 Series User Manual Download

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3 Troubleshooting my computer

English

Troubleshooting tips

This notebook computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.

If the system reports an error message or an error symptom occurs, see
“Error messages” on page 61. If the problem cannot be resolved,
contact your dealer. See “Requesting service” on page 62.

TM800-e.book Page 60 Monday, February 17, 2003 4:07 PM

Summary of Contents for TravelMate 800 Series

Page 1: ...TravelMate 800 series User s guide TM800 e book Page i Monday February 17 2003 4 07 PM...

Page 2: ...ould include the serial number model number and purchase information No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic me...

Page 3: ...s you to the many ways your computer can help you be more productive This guide provides clear and concise information about the computer so read it thoroughly If you ever need to print out a copy thi...

Page 4: ...nagement functions See Windows help for more information Use the customized functions for power management You can also shut down the computer by closing the display cover or by pressing the sleep hot...

Page 5: ...from personal traffic When unplugging the power cord do not pull on the cord itself but pull on the plug The total ampere ratings of the equipment plugged in should not exceed the ampere rating of th...

Page 6: ...ean the display screen use an LCD cleaning kit If any of the following occurs The computer has been dropped or the body has been damaged Liquid has been spilled into the product The computer does not...

Page 7: ...Audio 27 Adjusting the volume 27 Power management 28 Moving around with your TravelMate 29 Disconnecting from the desktop 29 Moving around 29 Taking the computer home 30 Traveling with the computer 3...

Page 8: ...quently asked questions 57 Troubleshooting tips 60 Error messages 61 Requesting service 62 International Traveler s Warranty ITW 62 Before you call 62 Appendix A Specifications 65 Appendix B Notices 7...

Page 9: ...1 Getting to know your TravelMate TM800 e book Page 1 Monday February 17 2003 4 07 PM...

Page 10: ...ce versatility power management features and multimedia capabilities with a unique style and ergonomic design Work with unmatched productivity and reliability with your new power computing partner TM8...

Page 11: ...creen Also called LCD liquid crystal display displays computer output 2 Power button Turns on the computer 3 Touchpad Touch sensitive pointing device which functions like a computer mouse 4 Click butt...

Page 12: ...rs LEDs light emitting diode that turn on and off to show the status of the computer its functions and components 8 Launch keys Special keys for launching internet browser email program and frequently...

Page 13: ...dicator Indicates status of optional wireless communication 6 Latch Latch for opening and closing the laptop 7 Infrared port Interfaces with infrared devices e g infrared printer IR aware computer 8 B...

Page 14: ...94 port Connects to IEEE 1394 devices 3 Smart Card slot Slot for Smart Card interface with pre boot authentication system 4 Line in jack Accepts audio line in devices e g audio CD player stereo walkma...

Page 15: ...r 32 bit CardBus PC Card Item Description 1 AcerMedia drive Houses a removable media drive module 2 AcerMedia indicator Lights up when the AcerMedia drive is active 3 Eject button Ejects the drive tra...

Page 16: ...port replicator or EasyPort expansion devices 4 Parallel port Connects to a parallel device e g parallel printer 5 External display port Connects to a display device e g external monitor LCD projector...

Page 17: ...edia drive module 3 Battery bay Houses the computer s battery pack 4 Battery release latch Unlatches the battery to remove the battery pack 5 Battery lock Locks the battery in place 6 Mini PCI slot Sl...

Page 18: ...partment Houses the computer s memory 10 Cooling fan Helps keep the computer cool Note Don t cover or obstruct the opening of the fan 11 Personal identification slot Insert a business card or similar...

Page 19: ...r TFT liquid crystal display LCD displaying 32 bit high color up to 1024 x 768 eXtended Graphics Array XGA resolution for 14 1 15 and 1600 x 1200 Ultra eXtended Graphics Array UXGA resolution for some...

Page 20: ...ink 802 11b 802 11a b wireless LAN mini PCI module manufacturing optional Bluetooth module manufacturing optional Human centric design and ergonomics Internet 4 way scroll button Sleek smooth and styl...

Page 21: ...display Icon Function Description Caps lock Lights when Caps Lock is activated Num lock Lights when Num Lock is activated Media Activity Lights when the disc or AcerMedia is activated Battery Lights o...

Page 22: ...characters typed are in uppercase Num Lock Fn F11 When Num Lock is on the embedded keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use this mode...

Page 23: ...is connected to the computer the Num Lock feature automatically shifts from the internal keyboard to the external keyboard or keypad Desired access Num lock on Num lock off Number keys on embedded key...

Page 24: ...ey Start button Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All Shift M Undoes...

Page 25: ...ey combination Hot key Icon Function Description Fn F1 Hot key help Displays help on hot keys Fn F2 Setup Accesses the computer s configuration utility Fn F3 Power management scheme toggle Switches th...

Page 26: ...n backlight off to save power Press any key to return Fn F7 Touchpad toggle Turns the internal touchpad on and off Fn F8 Speaker toggle Turns the speakers on and off Fn Volume up Increases the speaker...

Page 27: ...s Millennium Edition and Windows 2000 follow the steps below 1 Click on Start Settings Control Panel 2 Double click on Keyboard 3 Click on the Language tab 4 Verify that the keyboard layout used for E...

Page 28: ...n a text editor or word processor 3 Hold Alt Gr and press the Euro symbol Note Some fonts and software do not support the Euro symbol Please refer to www microsoft com typography faq faq12 htm for mor...

Page 29: ...u can fill in User Name Password and POP3 Sever in the dialog box The POP3 Sever is the mail sever where you get your email Aside from the email checking function there is a mail button that is used t...

Page 30: ...Note When using an external USB mouse you can press Fn F7 to disable the touchpad Touchpad basics The following items teach you how to use the touchpad Move your finger across the touchpad to move the...

Page 31: ...ponse Tapping harder will not increase the touchpad s responsiveness Function Left button Right button Center buttons Tap Execute Click twice quickly Tap twice at the same speed as double clicking a m...

Page 32: ...ge needs This is where your programs and data are stored AcerMedia bay The AcerMedia bay accepts a wide variety of optional media drive modules for use with your computer These optional items include...

Page 33: ...DVD movie disc then close the DVD tray Important When you launch the DVD player for the first time the program asks you to input the region code DVD discs are divided into 6 regions Once your DVD dri...

Page 34: ...ent region into the DVD ROM drive Please refer to the online help for more information Region code Country or region 1 U S A Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan Kore...

Page 35: ...e audio ports on the left of the computer See Front view Left view on page 5 for more information on connecting external audio devices Adjusting the volume Adjusting the volume on the computer is as e...

Page 36: ...d parallel ports and video memory If no activity is detected for a period of time called an inactivity timeout the computer stops some or all of these devices in order to conserve energy This computer...

Page 37: ...ensington lock if you are using one to secure the computer Moving around when you are just moving within short distances for example from your office desk to a meeting room Preparing the computer Befo...

Page 38: ...under most circumstances If your meeting is shorter than that you probably do not need to bring anything with you other than the computer What to bring to long meetings If your meeting will last longe...

Page 39: ...e changes by keeping the computer with you If you need to stop for an extended period of time and cannot bring the computer with you leave the computer in the trunk of the car to avoid exposing the co...

Page 40: ...the following items with you AC adapter Spare fully charged battery pack s AcerMedia drive module s Additional printer driver files if you plan to use another printer Special considerations In additio...

Page 41: ...ions Follow the same special considerations as when traveling with the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local...

Page 42: ...cable around an immovable object such as a table or locked drawer handle Insert the lock into the notch and turn the key to secure the lock Some keyless models are also available Using the Smart Card...

Page 43: ...tes the overhead costs associated with memorizing and typing user IDs and passwords when surfing the Internet with Microsoft or Netscape web browsers A slot for your Smart Card is located on the left...

Page 44: ...and reinstall from it 2 Follow the onscreen instructions To enable the Smart Card security feature please refer to your Smart Card user manual Running PlatinumSecure PlatinumSecure enhances the secure...

Page 45: ...ble PlatinumPAS is selected the PlatinumPAS Preboot Authentication System will be disabled When Disable PlatinumSecure is selected the PlatinumSecure Windows Logon Authentication with the Smart Card w...

Page 46: ...ry User ONLY you can add remove other users If you registered as a regular user other registered users could add remove you All registered users will be able to use the View Smart Card users option Ch...

Page 47: ...redit Cards can be transferred to other applications using the drag and drop method simply point the cursor to the field containing the information press and hold the left mouse button then drag the c...

Page 48: ...ck it or select it and click the Go button Also you can click the View button to view the selected website information including Web Name User Name Password and Web URL Similarly type the first letter...

Page 49: ...again and press Enter When the User Password is set and the Password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer If you enter th...

Page 50: ...1 Getting to know your TravelMate 42 English TM800 e book Page 42 Monday February 17 2003 4 07 PM...

Page 51: ...2 Customizing my computer TM800 e book Page 43 Monday February 17 2003 4 07 PM...

Page 52: ...omputer let s get acquainted with the advanced features of your computer In this chapter you will learn how to add options upgrade components for better performance and customize your computer TM800 e...

Page 53: ...devices to the computer see your online guide for more details Fax data modem Your computer has a built in V 90 92 56Kbps AC 97 Link fax data modem Warning This modem port is not compatible with digit...

Page 54: ...rear of the computer to a network jack or hub on your network Fast infrared The computer s fast infrared FIR port allows you to do wireless data transfer with other IR aware computers and peripherals...

Page 55: ...Serial Bus USB 2 0 port is a high speed serial bus which allows you to connect and daisy chain USB peripherals without taking up precious system resources Your computer has four ports available TM800...

Page 56: ...that enhance the usability and expandability of the computer These cards should have a PC Card logo on them PC Cards formerly PCMCIA are add on cards for portable computers giving you expansion possib...

Page 57: ...ard manual for details Ejecting a PC Card Before ejecting a PC Card 1 Exit the application using the card 2 Left click on the PC Card icon on the taskbar and stop the card operation 3 Press the slot e...

Page 58: ...ed increased performance Note Contact your authorized dealer if you decide to perform a key component upgrade Memory upgrade Memory is expandable to 2 GB employing 256 512 1024 MB industry standard so...

Page 59: ...into the slot a then gently press it down b until it clicks into place 4 Replace the memory cover and secure it with the screw 5 Reinstall the battery pack and reconnect the AC adapter 6 Turn on the...

Page 60: ...ou can swap the module You can swap the AcerMedia drive with any optional AcerMedia modules First slide the AcerMedia release latch as shown in the illustration a Then remove the optical drive from th...

Page 61: ...sswords the startup sequence of the drives and power management settings It also shows current hardware configurations To start the Notebook Manager press Fn F2 or follow these steps 1 Click on Start...

Page 62: ...art the application BIOS Utility The BIOS Utility is a hardware configuration program built into your computer s BIOS basic input output system Your computer is already properly configured and optimiz...

Page 63: ...3 Troubleshooting my computer TM800 e book Page 55 Monday February 17 2003 4 07 PM...

Page 64: ...technician if a problem occurs Solutions to more serious problems require opening up the computer Do not attempt to open the computer by yourself Contact your dealer or an authorized service center fo...

Page 65: ...em diskette and press Ctrl Alt Del to restart the system The operating system files may be damaged or missing Insert the startup disk you created during Windows setup into the optical drive and press...

Page 66: ...ws look at the volume control speaker icon on the taskbar If it is crossed out click on the icon and deselect the Mute option The speakers may be turned off Press Fn F8 to turn the speakers on this ho...

Page 67: ...nter During the POST press F2 to access the BIOS Utility and verify that the infrared port is enabled Make sure both devices are IrDA compliant The printer does not work Check the following Make sure...

Page 68: ...ign that delivers onscreen error message reports to help you solve problems If the system reports an error message or an error symptom occurs see Error messages on page 61 If the problem cannot be res...

Page 69: ...isk Boot Failure Insert a system bootable diskette into the floppy drive A then press Enter to reboot Equipment Configuration Error Press F2 during POST to enter the BIOS Utility then press Esc to exi...

Page 70: ...u are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide There are two ways to access Acer for technical support and information Int...

Page 71: ...__________________________________ ______________________________________________ Telephone number ____________________________ Machine and model type _______________________ Serial number ___________...

Page 72: ...3 Troubleshooting my computer 64 English TM800 e book Page 64 Monday February 17 2003 4 07 PM...

Page 73: ...Appendix A Specifications TM800 e book Page 65 Monday February 17 2003 4 07 PM...

Page 74: ...This appendix lists the general specifications of your computer TM800 e book Page 66 Monday February 17 2003 4 07 PM...

Page 75: ...it high color up to 1024 x 768 eXtended Graphics Array XGA resolution for 14 1 and 1400 x 1050 Super eXtented Graphics Array SXGA 1600 x 1200 Ultra eXtended Graphics Array UXGA resolution for 15 4X AG...

Page 76: ...speaker headphone out jack 3 5mm mini jack One audio line in jack 3 5mm mini jack Four 4 USB 2 0 ports One FIR port IrDA One expansion connector One Smart Card slot Weight and dimensions 2 56 kg 5 6...

Page 77: ...240Vac 50 60Hz Options 256 512 1024 MB memory upgrade modules Additional Li Ion battery pack Additional AC adapter DVD CD RW module includes DVD playback software DVD RW available in the future EasyP...

Page 78: ...Appendix A Specifications 70 English TM800 e book Page 70 Monday February 17 2003 4 07 PM...

Page 79: ...Appendix B Notices TM800 e book Page 71 Monday February 17 2003 4 07 PM...

Page 80: ...This appendix lists the general notices of your computer TM800 e book Page 72 Monday February 17 2003 4 07 PM...

Page 81: ...vice into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections...

Page 82: ...s possible You will also be informed of your right to file a complaint with the FCC Your telephone company may make changes in its facilities equipment operations or procedures that could affect the p...

Page 83: ...ything to rest on the power cord Do not locate this product where persons will walk on the cord 8 If an extension cord is used with this product make sure that the total ampere rating of the equipment...

Page 84: ...alent Maximum length is 15 feet 4 6 meters Laser compliance statement The CD or DVD drive used with this computer is a laser product The CD or DVD drive s classification label shown below is located o...

Page 85: ...taan laitevalmistajan suosittelemaan tyyppiin H vit k ytetty paristo valmistajan ohjeiden mukaisesti VORSICHT Explosionsgefahr bei unsachgem en Austausch der Batterie Ersatz nur durch denselben oder e...

Page 86: ...819 098 and 4 907 093 licensed for limited viewing uses only A Tick notice For safety reasons only connect headsets with a telecommunications compliance label This includes customer equipment previous...

Page 87: ...ting up a home office 31 taking home 30 traveling internationally 32 traveling on local trips 32 troubleshooting 56 turning off iv connections network 46 connectivity options port expansion devices 50...

Page 88: ...location for modem use 59 S safety CD ROM 76 FCC notice 73 general instructions 75 modem notices 74 scroll lock 14 security keylock 34 passwords 40 smart card 34 service when to call vi SmartCard 34 P...

Page 89: ...81 English W warranty International Traveler s Warran ty 62 Windows keys 16 TM800 e book Page 81 Monday February 17 2003 4 07 PM...

Page 90: ...82 English TM800 e book Page 82 Monday February 17 2003 4 07 PM...

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