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Acer TravelMate 800 Series

Service Guide

  PART NO.: VD.T25V7.001 
                                                                                                                                     PRINTED IN TAIWAN

Service guide files and updates are available

on the ACER/CSD web; for more information, 

please refer to 

http://csd.acer.com.tw

SG_TM800.book  Page I  Thursday, February 27, 2003  10:21 PM

Summary of Contents for TravelMate 800 Series

Page 1: ...rvice Guide PART NO VD T25V7 001 PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw SG_TM800 book Page I Thursday February 27 2003 10 21 PM ...

Page 2: ...II Revision History Please refer to the table below for the updates made on TravelMate 800 service guide Date Chapter Updates SG_TM800 book Page II Thursday February 27 2003 10 21 PM ...

Page 3: ...nd specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential...

Page 4: ...al information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures SG_TM800 book Page IV Thursday February 27 2003 10 21 PM ...

Page 5: ...ric service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUT...

Page 6: ...VI SG_TM800 book Page VI Thursday February 27 2003 10 21 PM ...

Page 7: ...ility 34 Info 35 Main 36 System Devices 38 Security 39 Boot 42 Exit 43 BIOS Flash Utility 44 System Diagnostic Diskette 45 Chapter 3 Machine Disassembly and Replacement 47 General Information 48 Before You Begin 48 Disassembly Procedure Flowchart 49 Removing the ODD Module HDD Module Memory Wireless LAN card 52 Removing the ODD Module 52 Removing the HDD Module 52 Removing the Wireless LAN Card 52...

Page 8: ...hpad Check 67 Display Check 67 Sound Check 68 Power On Self Test POST Error Message 69 Index of Error Messages 70 Index of Symptom to FRU Error Message 72 Intermittent Problems 75 Undetermined Problems 76 Index of AFlash BIOS Error Message 77 Chapter 5 FRU Field Replaceable Unit List 79 Appendix A Model Definition and Configuration 96 TravelMate 800 Series 96 Main Features 97 Appendix B Test Compa...

Page 9: ...lity Radeon 9000 chipset This provides a robust solution and enables high quality video output Simultaneous LCD external monitor or projector display Multimedia Build in optical drive CD ROM DVD ROM or DVD CD RW combo drive 14 1 or 15 0 XGA SXGA or UXGA TFT LCD Panel Build in stereo speakers Audio input and output jacks Built in internal microphone Connectivity Built in 10 100 Mbps Ethernet connec...

Page 10: ...RJ 45 network jack Ethernet 10 100 mbps One DC in jack One parallel port ECP EPP compliant One VGA external monitor port One headphone out jack 3 5mm minijack One microphone in jack 3 5mm minijack One line in jack 3 5mm minijack Four Universal Serial Bus USB ports One easy replicator port One TV out port One IEEE 1394 port One Smart Card slot SG_TM800 book Page 2 Thursday February 27 2003 10 21 PM...

Page 11: ...Chapter 1 3 Block Diagram SG_TM800 book Page 3 Thursday February 27 2003 10 21 PM ...

Page 12: ...LAN connector 24 Fan connector 8 Modem connector 25 CPU socket 9 Adapter connector 26 ODEM North Bridge 10 CD DVD ROM module connector 27 BIOS 11 Battery connector 28 EC KBC 87591 12 DIMM socket 1 29 OZ711MI 13 Keyboard FFC connector 30 TSB43AB21 14 Touchpad FFC connector 31 BCM4401 15 Battery connector 32 ATI Mobility Radeon 9000 16 HDD module connector 33 Lid close switch 17 Speaker connector SG...

Page 13: ...per I O PC87391 9 Internal microphone cable connector 3 MDC connector 10 Headphone jack 4 Modem cable connector 11 External microphone jack 5 DIMM socket 2 12 Line in jack 6 Smart Card connector 13 RTC Battery socket 7 Mini PCI socket SG_TM800 book Page 5 Thursday February 27 2003 10 21 PM ...

Page 14: ...e left and right buttons function like the left and right mouse buttons the center button serves as a 4 way scroll button 5 Palmrest Comfortable support area for your hands when you use the computer 6 Keyboard Inputs data into your computer 7 Status indicators LEDs light emitting diode that turn on and off to show the status of the computer its functions and components 8 Launch keys 4 buttons that...

Page 15: ... indicator Indicates status of optional wireless communication 6 Latch Latch for opening and closing the laptop 7 Infrared port Interfaces with infrared devices e g infrared printer IR aware computer 8 Battery indicator Lights orange when the battery is charging Lights green when the battery is full 9 Power status indicator Lights green when the power is on and orange when the computer is in stand...

Page 16: ...uthentication system 4 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 5 Microphone Jack Accepts input from external microphones 6 Headphone Speaker Line out jack Connect to headphones or other line out audio devices speak ers 7 PC Card eject button Ejects the PC Card from the slot 8 PC Card slot Accepts one Type II 16 bit PC Card or 32 bit CardBus PC Card SG_TM800 bo...

Page 17: ... drive module 2 AcerMedia indicator Lights up when the AcerMedia drive is active 3 Eject button Ejects the drive tray 4 Emergency eject slot Ejects the drive tray when the computer is turned off 5 Power jack Connects to an AC adapter SG_TM800 book Page 9 Thursday February 27 2003 10 21 PM ...

Page 18: ...r or EasyPort expansion devices 4 Parallel port Connects to a parallel device e g parallel printer 5 External display port Connects to a display device e g external monitor LCD projector 6 S video Connects t a television or display device with S video input 7 Security keylock Connects to a Kensington compatible computer security lock SG_TM800 book Page 10 Thursday February 27 2003 10 21 PM ...

Page 19: ... battery in place 6 Mini PCI slot Slot for adding mini PCI cards 7 Hard disk protector Protects the hard disk from accidental bumps and vibration 8 Hard disk bay Houses the computer s hard disk secured by a screw 9 Memory compartment Houses the computer s memory 10 Cooling fan Helps keep the computer cool Note Don t cover or obstruct the opening of the fan 11 Personal identification slot Insert a ...

Page 20: ...display Icon Function Description Caps lock Lights when Caps Lock is activated Num lock Lights when Num Lock is activated Media Activity Lights when the disc or AcerMedia is activated Battery Lights orange when the battery is charging Lights green when the battery is full Power Lights green when the power is on and orange when the computer is in standby mode SG_TM800 book Page 12 Thursday February...

Page 21: ... mode The keys function as a calculator complete with the arithmetic operators and Use this mode when you need to do a lot of numeric data entry A better solution would be to connect an external keypad Scroll lock Fn F12 Scroll Lock Fn F12 When Scroll Lock is on the screen moves one line up or down when you press the up or down arrow keys respectively Scroll Lock does not work with some applicatio...

Page 22: ...ontrol key symbols are not printed on the keys Desired Access Num Lock On Num Lock Off Number keys on embedded keypad Type numbers in a normal manner Cursor control keys on embedded keypad Hold Shift while using cursor control keys Hold Fn while using cursor control keys Main keyboard keys Hold Fn while typing letters on embedded keypad Type the letters in a normal manner SG_TM800 book Page 14 Thu...

Page 23: ... Combinations with this key perform shortcut functions Below are a few examples Tab Activates next taskbar button E Explores My Computer F Finds Document M Minimizes All Shift M Undoes Minimize All R Displays the Run dialog box Application key Opens a context menu same as a right click SG_TM800 book Page 15 Thursday February 27 2003 10 21 PM ...

Page 24: ...me used by the computer function available if supported by operating system See Power management on page 25 Fn F4 Sleep Puts the computer in Sleep mode See Power management on page 25 Fn F5 Display toggle Switches display output between the display screen external monitor if connected and both the display screen and external monitor Fn F6 Screen blank Turns the display screen backlight off to save...

Page 25: ...hapter 1 17 Fn Brightness up Increases the screen brightness Fn Brightness down Decreases the screen brightness Hot Key Icon Function Description SG_TM800 book Page 17 Thursday February 27 2003 10 21 PM ...

Page 26: ...ties then select United States International and click on OK If not select and click on Properties then select United States International and click on OK 5 Click on OK To verify the keyboard type in Windows XP follow the steps below 1 Click on Start Control Panel 2 Double click on Regional and Language Options 3 Click on the Language tab and click on Details 4 Verify that the keyboard layout used...

Page 27: ...ower button are the four launch keys They are designated as the mail button the web browser button and two programmable buttons P1 and P2 Launch Key Default application Email Email application Web browser Internet browser application P1 User programmable P2 User programmable SG_TM800 book Page 19 Thursday February 27 2003 10 21 PM ...

Page 28: ...erval for mail checking etc If you already have an email account you can fill in User Name Password and POP3 Server in the dialog box The POP3 Server is the mail server where you get your email Aside from the email checking function there is a mail button that is used to launch the email application It is located above the keyboard right below the LCD SG_TM800 book Page 20 Thursday February 27 200...

Page 29: ...nd right to scroll a page up down left or right This button mimics your cursor pressing on the vertical and horizontal scroll bars of Windows applications NOTE Keep your fingers dry and clean when using the touchpad Also keep the touchpad dry and clean The touchpad is sensitive to finger movements Hence the lighter the touch the better the response Tapping harder will not increase the touchpad s r...

Page 30: ...ag BIOS password control Set by setup manual Second Level Cache Item Specification Cache controller Built in CPU Cache size 1MB 1st level cache control Always enabled 2st level cache control Always enabled System Memory Item Specification Memory controller Intel ODEM Onboard memory size 0MB DIMM socket number 2 sockets Supports memory size per socket 512MB Supports maximum memory size 1024MB Suppo...

Page 31: ...CM4401 Supports LAN protocol 10 100 Mbps LAN connector type RJ 45 LAN connector location Right side Model Bluetooth Interface Item Specification Chipset Agree Scorpio soft modem solution and CSR BC02 Bluetooth chipset Fax modem data baud rate bps 14 4K Data modem data baud rate bps 56K Supports modem protocol V 92 Modem connector type RJ 11 Modem connector location Right side Bluetooth data baud r...

Page 32: ...rformance Specification With CD Diskette With DVD Diskette Transfer rate KB sec Sustained Typical 3 6 Mbytes sec Sustained Typical 10 8 Mbytes sec Data Buffer Capacity 512KBytes Interface IDE ATAPI Applicable disc format DVD DVD 5 DVD 9 DVD 10 DVD R 3 95G CD CD DA CD ROM mode 1 CD ROM XA mode 2 form 1 and form 2 CD I mode 2 form 1 and form 2 CD I Ready Photo CD Video CD Enhanced CD CD TEXT Karaoke...

Page 33: ... Mobility Radeon 9000 Supports ZV Zoomed Video port No Graphic interfacet 4X AGP Accelerated Graphic Port bus Maximum resolution LCD 1600 1200 Maximum resolution CRT 1280 1024 Video Memory Item Resolution Specification Fixed or upgradeable Fixed Video memory size 64MB Parallel Port Item Specification Parallel port controller NS PC87391 Number of parallel port 1 Location Rear side Connector type 25...

Page 34: ...pe III Access location Left side Supports ZV Zoomed Video port Supports 32 bit CardBus YES IRQ10 System Board Major Chips Item Controller System core logic Intel 855PM Super I O controller NS PC87391 Audio controller Realtek ALC202A Video controller ATI Mobility Radeon 9000 Hard disk drive controller Intel ICH4 M Keyboard controller NS 87591 RTC Intel ICH4 M Keyboard Item Specification Keyboard co...

Page 35: ... current mA 520 max Output voltage Vrms no load 700 typ Output voltage frequency kHz 50 min 61 max Output Current Lamp lout min 3 0mA 4 0mA Vadj 0V lout max 5 5mA 6 5mA Vadj 3 3V LCD Item Specification Vendor model name QDI QD141X1LH12 LG LP150E02 A2P1 Hitachi TX38D81VC1CAB AU B150XG01 Mechanical Specifications LCD display area diagonal inch 14 1 15 0 Display technology TFT TFT Resolution XGA 1024...

Page 36: ...ut currentt 1 5A 90Vac for Delta 1 125A 90Vac for Lite on Dynamic Output Characteristics Turn on delay time 3 sec Hold up time 5 ms min 115Vac input full load Over Voltage Protection OVP 29 V Short circuit protection Output can be shorted without damage Electrostatic discharge ESD 15kV at air discharge 8kV at contact discharge Dielectric Withstand Voltage Primary to secondary 3000Vac 4242Vdc 10mA ...

Page 37: ... 5 500Hz 2 16Grms random Mechanical Specification Item Specification Dimensions 320 W x 262 D x 34 H for 14 1 inch model 320 W x 267 D x 35 H for 15 0 inch mode Weight 2 9Kg 6 4 lbs for 14 1 inch model 3 1Kg 6 8 lbs for 15 0 inch model I O Ports 4 USB ports 1 VGA external monitor port 1 microphone in jack 1 headphone out jack 1 Line in jack 1 RJ 11 modem jack 1 RJ 45 Ethernet jack 1 PCMCIA type II...

Page 38: ...l port 3 378 37A Paraller port 1 3B0 3BB 3C0 3DF Video Controller 3F0h 3F7 Standard Floppy Disk Controller 3F0 3F7 Floppy disk controller 480 48F 4D6 DMA controller 1 4D0 4D1 CF8 CFF PCI configuration register IRQ Assignment Map Interrupt Channel Function Hardware IRQ00 System Timer IRQ01 Keyboard IRQ03 IrDA Fast Infrared Port IRQ04 Communications Port COM1 IRQ05 LAN USB IRQ06 Free IRQ07 Free IRQ0...

Page 39: ...nt DMA Channel Function Hardware DRQ0 Reserved DRQ1 IrDA Fast Infrared Port DRQ2 Reserved DRQ3 ECP printer port LPT1 DRQ4 DMA controller DRQ5 Reserved DRQ6 Reserved DRQ7 Reserved SG_TM800 book Page 31 Thursday February 27 2003 10 21 PM ...

Page 40: ...32 Chapter 1 SG_TM800 book Page 32 Thursday February 27 2003 10 21 PM ...

Page 41: ...ed and you do not need to run this utility However if you encounter configuration problems you may need to run Setup Please also refer to Chapter 4 Troubleshooting when problem arises The setup function can only be invoked by pressing F2 when Press F2 to enter Setup message is prompted on the bottom of screen during POST System Utilities Chapter 2 SG_TM800 book Page 33 Thursday February 27 2003 10...

Page 42: ...e in any of the menu options to go to the Exit menu In any menu you can load default settings by pressing F9 You can also press F10 to save any changes made and exit the BIOS Setup Utility NOTE You can change the value of a parameter if it is enclosed in square brackets Navigation keys for a particular menu are shown on the bottom of the screen Help for parameters are found in the Item Specific He...

Page 43: ...own type None should be shown on this field IDE1 Serial Number Shows the Serial number of HDD installed on Primary IDE master If no Hard disk or other devices are installed on Primary IDE master then it will display a blank line Serial Number This field displays the serial number of this unit UUID Number UUID 32bytes visible when an internal LAN device is present SG_TM800 book Page 35 Thursday Feb...

Page 44: ...computer hardware information and also includes basic setup parameters It allows the user to specify standard IBM PC AT system parameters NOTE The screen above is for reference only Actual values may differ SG_TM800 book Page 36 Thursday February 27 2003 10 21 PM ...

Page 45: ...eports the VGA memory size of the system Memory size is fixed to 64MB Fast Boot Determines if Customer Logo will be displayed or not shows Summary Screen is disabled or enabled Enabled Customer Logo is displayed and Summary Screen is disabled Disabled Customer Logo is not displayed and Summary Screen is enabled Option Enabled or Disabled Power on display Auto During power on process the system wil...

Page 46: ...s or auto detects the parallel port Disabled Enabled Auto Mode Sets the operation mode if the parallel port Normal Bi directional ECP EPP Base I O address Set the base I O address for the parallel port 378h 278h 3BCh Interrupt Set the interrupt for the parallel port IRQ 5 IRQ 7 DMA channel Set the DMA channel for the parallel port DMA 1 DMA 3 Television type Select TV standard NTSC PAL PS 2 Mouse ...

Page 47: ...steps as you set the user or the supervisor password Parameter Description Option User Password is Shows the setting of the uer password Clear or Set Supervisor Password is Shows the setting of the administrator password Clear or Set HDD Password Is HDD Master ID Set User Password Press Enter to set the user password When set this password protects the BIOS Setup Utility from unauthorized access S...

Page 48: ...milar to the following is shown press enter to complete After setting the password the computer sets the Password parameter to Set 4 If desired you can opt to enable the Password on boot parameter 5 When you are done press F10 to save the changes and exit the BIOS Setup Utility IMPORTANT Be very careful when typing your password because the characters do not appear on the screen If the current pas...

Page 49: ...ent Password field and press Enter 3 Type a password in the Enter New Password field Retype the password in the Confirm New Password field 4 Press Enter to complete password setting After setting the password the computer sets the Password parameter to Set 5 If desired you can opt to enable the Password on boot parameter 6 When you arre done press F10 to save the changes and exit the BIOS Setup Ut...

Page 50: ...ser to decide the order of boot devices to load the operating system Bootable devices includes the distette drive in module bay the onboard hard disk drive and the CD ROM in module bay SG_TM800 book Page 42 Thursday February 27 2003 10 21 PM ...

Page 51: ...Parameter Description Exit Saving Changes Exit System Setup and save your changes to CMOS Exit Discarding Changes Exit utility without saving setup data to CMOS Load Setup Default Load default values for all SETUP item Discard Changes Load previous values from CMOS for all SETUP items Save Changes Save Setup Data to CMOS SG_TM800 book Page 43 Thursday February 27 2003 10 21 PM ...

Page 52: ... Flash utility NOTE Do not install memory related drivers XMS EMS DPMI when you use the Flash NOTE Please use the AC adaptor power supply when you run the Flash utility If the battery pack does not contain enough power to finish BIOS flash you may not boot the system because the BIOS is not completely loaded Fellow the steps below to run the Flash 1 Prepare a bootable diskette 2 Copy the Phlash ut...

Page 53: ...ns New added description Please pay attention to it The diagnostics program we use for TravelMate 800 series is not exactly the same as PQA Product Quality Assurance the diagnostic program we used to employ in other model The system diagnostic utilities is provided by Acer Headquarters You can utilize it as a basic diagnostic tool To get this program find it in the TravelMate 800 series service CD...

Page 54: ...46 Chapter 2 SG_TM800 book Page 46 Thursday February 27 2003 10 21 PM ...

Page 55: ... Philips screw driver Philips screw driver Flat head screwdriver Plastic flat head screwdriver Tweezers Hex driver NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components When you remove the stripe cover please be careful not to scrape the cover Chapter 3 Machine D...

Page 56: ...system and all peripherals 2 Unplug the AC adapter and all power and signal cables from the system 3 Remove the battery pack NOTE TravelMate 800 series product uses mylar or tape to fasten the FFC FPC connectors cable you may need to tear the tape or mylar before you disconnect different FFC FPC connectors SG_TM800 book Page 48 Thursday February 27 2003 10 21 PM ...

Page 57: ...ion on the entire disassembly sequence and instructs you on the components that need to be removed during servicing For example if you want to remove the system board you must first remove the keyboard then disassemble the inside assembly frame in that order SG_TM800 book Page 49 Thursday February 27 2003 10 21 PM ...

Page 58: ...W M2 5X5 0 I NI NYLOK G SCREW I2 5 2 5M BNIH 4 5 0 8 H SCREW M2 5X3 I NI NYLOK I SCREW I2 5 3M BNIH M2 5L3 J SCREW I2 5 4M BKAGHY M2 5L4 K SCREW M2 5 5 I BNI NYLOK L SCREW I2 5 6M BNIHY M2 5L6 I M SCREW M2 5 7 I NI NYLOK N SCREW M1 7X3 5 I BZN O SCREW M2X3 I BNI NYLOK P SCREW BI2 5TA BNIH 4 0 6 Q SCREW I2 6M NIHY 3 5 0 4 SG_TM800 book Page 50 Thursday February 27 2003 10 21 PM ...

Page 59: ...Chapter 3 51 Removing the Battery Pack 1 Press the battery lock and slide the battery latch 2 Then remove the battery pack SG_TM800 book Page 51 Thursday February 27 2003 10 21 PM ...

Page 60: ...D Module 1 Unscrew the 2 screws as shown 2 Remove the hard disk drive door 3 Remove the hard disk drive module Removing the Wireless LAN Card 1 Unscrew the 1 screw that secures the mini PCI door 2 Remove the mini PCI door 3 Disconnect the right and the left wireless Lan antenna lines 4 Pop out and remove the wireless Lan card SG_TM800 book Page 52 Thursday February 27 2003 10 21 PM ...

Page 61: ... Module Keyboard Function Keyboard Removing the LCD Module 1 Remove the middle cover as shown 2 Disconnect the LCD cable 3 Unscrew the 2 screws that secure the LCD module on one side 4 Then unscrew the other 2 screws on the other side 5 Remove the entire LCD module SG_TM800 book Page 53 Thursday February 27 2003 10 21 PM ...

Page 62: ...he 2 screws marked as K on the bottom panel holding the keyboard 2 Turn the main unit over and unscrew 3 screws on the front panel 3 Disconnect the keyboard cable from the main board as shown SG_TM800 book Page 54 Thursday February 27 2003 10 21 PM ...

Page 63: ...tion keyboard from the main unit Disassembling the Main Unit 1 Disconnect the long touchpad FFC from the main board 2 Unscrew the 1 screw and detach the right wireless LAN antenna as shown 3 Then unscrew the other screw and detach the left wireless LAN antenna SG_TM800 book Page 55 Thursday February 27 2003 10 21 PM ...

Page 64: ... 5 Unscrew 19 screws on the bottom panel as shown 6 Turn the main unit over and remove the 1 screw on the front panel 7 Remove the top cover lens 8 Detach the front bezel off the main unit SG_TM800 book Page 56 Thursday February 27 2003 10 21 PM ...

Page 65: ...uchpad board 2 Disconnect the long touchpad FFC from touchpad board 3 Unscrew four screws and remove the touchpad board 4 Disconnect and remove the short touchpad cable as shown Removing the Memory 1 Pop up and remove the memory SG_TM800 book Page 57 Thursday February 27 2003 10 21 PM ...

Page 66: ...main board Removing the Main Board 1 Disconnect the microphone cable 2 Unscrew 2 screws that secure the main board 3 Carefully remove the main board Removing the Modem Bluetooth Card 1 Unscrew 2 screws that secure the modem bluetooth combo card 2 Remove the modem bluetooth combo card and disconnect the connector as shown 3 Disconnect the bluetooth antenna and modem cable from the modem bluetooth c...

Page 67: ...s holding the LCD bezel 3 Detach LCD bezel carefully from LCD module as shown 4 Disconnect LCD inverter from the LCD module cautiously 5 Unscrew 10 screws holding the LCD brackets to the LCD panel 5 on each side 6 Take LCD out of LCD panel SG_TM800 book Page 59 Thursday February 27 2003 10 21 PM ...

Page 68: ...ight and the left LCD brackets 2 on each side 8 Remove the right and the left LCD brackets as shown 9 Tear off electric conductive tape that secures the LCD wire and disconnect the LCD wire SG_TM800 book Page 60 Thursday February 27 2003 10 21 PM ...

Page 69: ...ut off the ODD bracket 3 Remove the ODD board from the ODD bracket 4 Use a pin to press the emergency eject slot to open the ODD as shown 5 Unscrew the 1 screw holding the ODD door 6 Remove the ODD door Disassembling the HDD Module 1 Remove 4 screws holding the HDD bracket 2 Take out the hard disk drive SG_TM800 book Page 61 Thursday February 27 2003 10 21 PM ...

Page 70: ...62 Chapter 3 SG_TM800 book Page 62 Thursday February 27 2003 10 21 PM ...

Page 71: ...t Wndows XP is installed on the hard disk Operating systems that were not preinstalled by Acer can cause malfunction make sure all optional equipment is removed from the computer make sure the floppy disk is empty 5 Use the following table with the verified symptom to determine which page to go to Symptoms Verified Go To Power failure The power indicator does not go on or stay on Power System Chec...

Page 72: ...ate the problem to a controller drive or CD ROM DVD ROM Make sure that the CD ROM does not have any label attached to it The label can cause damage to the drive or can cause the drive to fail Do the following to select the test device 1 Insert an audio CD into the CD DVD drive If the CD DVD drive can read the data from the audio CD The drive does not have problem then go to next step If the CD DVD...

Page 73: ...ion Memory Check Memory errors might stop system operations show error messages on the screen or hang the system Currently we do not provide memory test program However if you need to check memory but have no testing program or diagonositc utility at hand please go to http www passmark com to download the shareware BurnIn Test V 3 0 You may test the memory with this program under Window XP environ...

Page 74: ... the main board If the problem is not corrected see Undetermined Problems on page 76 If the voltage is not correct go to the next step NOTE An audible noise from the power adapter does not always indicate a defect 3 If the DC IN indicator does not light up check the power cord of the power adapter for correct continuity and installation 4 If the operational charge does not work see Check the Power...

Page 75: ...2 mouse does not work then check if the main board to switch board FPC is connected well 4 If the main board to switch board FPC is connected well then check if the touch pad FPC connects to the main board properly 5 If there is still an error after you have connected the touch pad FPC to the main board properly then replace the touch pad or touch pad FPC The touch pad or touch pad FPC may be dama...

Page 76: ... different audio sources For example employ audio CD and ditital music file to determine whether the fault is in the speaker system or not If not all sources have sound problem the problem is in the source devices If all have the same problem continue next step 2 Connect a set of earphone or external speakers If these devices work fine go to next step If not then the main board may be defective or...

Page 77: ...ed when servicing a computer If the symptom is not listed see Undetermined Problems on page 76 The following lists the error messages that the BIOS displays on the screen and the error symptoms classified by function NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a devi...

Page 78: ... has been corrupted or modified incorrectly Run BIOS Setup Utility and verify the parameters then save and restart the computer Check the system battery 0260 System timer error System timer test fiailed and the main board needs to be repaired Run BIOS Setup Utility to reconfigure system time then reboot system Main board 0270 Real time clock error RTC battery Run BIOS Setup Utility to reconfigure ...

Page 79: ...he default settings then save and restart your computer Main board Operating system not found Operating system cannot be found on the boot device Enter the BIOS Setup Utility and verify the parameters try loading the default settings then save and restart the computer Recover hard disk Reinstall the operating system Parity Check 1 nnnn Parity error found on system bus BIOS attempts to locate the a...

Page 80: ...ms Symptom Error Action in Sequence Indicator incorrectly remains off or on but system runs correctly Reconnect the inverter board Inverter board Main board Power Related Symptoms Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter See Power System Check on page 65 Battery pack Power adapter Hard drive battery connection board Main board T...

Page 81: ...m will not enter hibernation Keyboard if control is from the keyboard Hard disk drive Main board The system doesn t enter hibernation mode and four short beeps every minute Press Fn F4 and see if the computer enters hibernation mode Touchpad Keyboard Hard disk connection board Hard disk drive Main board The system doesn t enter standby mode after closing the LCD LCD cover switch Main board The sys...

Page 82: ...orts Test one USB port each time USB socket is firmly secured to the main board Main board Print problems Ensure the Parallel Port in the System Devices of BIOS Setup Utility is set to Enabled Onboard Devices Configuration Run parallel port test Printer driver Printer cable Printer Main board Keyboard Touchpad Related Symptoms Symptom Error Action in Sequence Keyboard one or more keys does not wor...

Page 83: ...ate the problem 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors If an error is detected by the main battery test see Check the Power Adapter on page 66 If an error is detected by the display test see Index of Symptom to FRU Error Message on page 72 If an error is detected by the floppy disk drive tes...

Page 84: ... See Power System Check on page 65 1 Power off the computer 2 Visually check them for damage If any problems are found replace the FRU 3 Remove or disconnect all of the following devices Non Acer devices Printer mouse and other external devices Battery pack Hard disk drive DIMM CD ROM Diskette drive Module PC Cards 4 Power on the computer 5 Determine if the problem has changed 6 If the problem doe...

Page 85: ...t the system and then restest with this diskette BIOS Update Program Error Turn off the power and restart the system System Error Make sure this AFlash BIOS diskette for this model Without AC adapter make sure to connect AC adapter Battery Low make sure to install a highly charged battery and reboot system SG_TM800 book Page 77 Thursday February 27 2003 10 21 PM ...

Page 86: ...78 Chapter 4 SG_TM800 book Page 78 Thursday February 27 2003 10 21 PM ...

Page 87: ...noted on the printed Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local g...

Page 88: ...80 Chapter 5 Exploded Diagram THE SYSTEM SG_TM800 book Page 80 Thursday February 27 2003 10 21 PM ...

Page 89: ...Chapter 5 81 LCD SG_TM800 book Page 81 Thursday February 27 2003 10 21 PM ...

Page 90: ...Y exploded diagram for your reference Please also refer to the FRU list below for more information on different models and part numbers This diagram only explains the relevant location of each part The parts on the exploded diagrams may be a slightly different from its actual looks SG_TM800 book Page 82 Thursday February 27 2003 10 21 PM ...

Page 91: ...Chapter 5 83 HDD W O HDD ASSY SG_TM800 book Page 83 Thursday February 27 2003 10 21 PM ...

Page 92: ...T T2306 001 BATTERY SANYO LI ION 6CELL MODEL NAME 3UF103450P 2 QC 20 3600 Mah BT T2303 002 BOARD MODEM BOARD AMBIT U98M005 05 54 T23V7 001 MODEM BLUETOOTH COMBO BOARD AMBIT T60M665 00 54 T23V7 002 WIRELESS LAN BOARD 802 11b INTEL WM3B2100 54 T25V7 001 WIRELESS LAN BOARD 802 11a b INTEL WM3B7100 54 T25V7 002 WIRELESS LAN BOARD 802 11a b AMBIT T60H677 01 54 T23V7 004 LAUNCH BOARD 55 T25V7 001 TOUCH ...

Page 93: ... 003 POWER CORD KOERA Pin 27 T23V7 006 POWER CORD Continetal 3 pin 27 T25V7 002 POWER CORD DANISH 3 pin 27 T25V7 003 POWER CORD ITALIAN 3pin 27 T25V7 004 POWER CORD SWISS 3pin 27 T25V7 006 POWER CORD UK 3pin 27 T25V7 007 COMMUNICATION MODULE WIRELESS LAN ANTENNA SET 50 T25V7 004 BLUETOOTH ANTENNA CABLE 50 T25V7 005 CATEGORY PARTNAME PART NO SG_TM800 book Page 85 Thursday February 27 2003 10 21 PM ...

Page 94: ...W CAPTURED SCREW 42 T25V7 002 MINI PCI DOOR W CAPTURED SCREW 42 T25V7 003 FRONT BEZEL 42 T25V7 004 UPPER CASE ASSY W TOUCHPAD 60 T25V7 001 LOWER CASE ASSY W O SPEAKER 60 T25V7 002 IO SHIELDING 33 T25V7 001 CPU CATEGORY PARTNAME PART NO SG_TM800 book Page 86 Thursday February 27 2003 10 21 PM ...

Page 95: ... KV 08X03 001 DVD ROM BEZEL FOR QSI 42 T23V7 007 CASE COVER BRACKET ASSEMBLY OPTICAL DEVICE HOLDER 33 T23V7 003 BOARD OPTICAL DEVICE BOARD 55 T23V7 003 DVD ROM DRIVE DVD ROM MODULE 8X MKE SR 8178 6M T23V7 003 DVD ROM DRIVE DVD ROM DRIVE 8X MKE SR 8178 KV 08X02 002 DVD ROM DRIVE DVD ROM BEZEL FOR MKE 42 T23V7 006 CASE COVER BRACKET ASSEMBLY OPTICAL DEVICE HOLDER 33 T23V7 003 BOARD OPTICAL DEVICE BO...

Page 96: ...E BOARD 55 T23V7 003 HDD HARD DISK DRIVE HDD 2 5 30G TOSHIBA NEPTUNE MK3021GAS 4200RPM KH 33004 001 HDD 30GB 2 5 IN 4200RPM HITACHI EUCALYPTUS DK23EA 30 KH 33005 002 HDD 2 5 30G FUJITSU MHS2030AT 4200RPM KH 03006 001 HDD 2 5 40G TOSHIBA NEPTUNE MK4021GAS 4200RPM KH 34004 001 HDD 2 5 40G HITACHI EUCALYPTUS DK23EA 40 4200RPM KH 34005 002 HDD 2 5 40G FUJITSU MHS2040AT 4200RPM KH 04006 001 HDD 2 5 60G...

Page 97: ... DARFON Sweden NSK A640W 85KEYS KB T2507 013 KEYBOARD DARFON Czech NSK A640C 85KEYS KB T2507 014 KEYBOARD DARFON Hungaian NSK A640Q 85KEYS KB T2507 015 KEYBOARD DARFON Norway NSK A640N 85KEYS KB T2507 016 KEYBOARD DARFON Danish NSK A640D 85KEYS KB T2507 017 KEYBOARD DARFON Turkish NSK A640T 85KEYS KB T2507 018 KEYBOARD DARFON Brazilian Portuguese NSK A641B KB T2507 019 KEYBOARD DARFON Canadian Fre...

Page 98: ... LCD LCD 14 TFT XGA QDI QD14 11XLH12 LK 14109 003 CABLE LCD COAXIAL CABLE 14 1 FOR QDI 50 T25V7 012 BOARD INVERTER BOARD W MAYLAR E AMBIT T18I064 00 19 T23V7 001 BOARD LCD INVERTER W MAYLAR SUMIDA IV12129 T 19 T23V7 002 CASE COVER BRACKET ASSEMBLY LCD BRACKET 14 1 RIGHT W HINGE 33 T25V7 004 CASE COVER BRACKET ASSEMBLY LCD BRACKET 14 1 LEFT W HINGE 33 T25V7 005 MISCELLANEOUS LCD LATCH KIT W SPRING ...

Page 99: ...W HINGE 33 T25V7 006 CASE COVER BRACKET ASSEMBLY LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 CASE COVER BRACKET ASSEMBLY LCD PANEL WITH LOGO 15 60 T25V7 005 CASE COVER BRACKET ASSEMBLY LCD BEZEL 15 60 T25V7 006 LCD LCD MODULE 15 TFT XGA LG LG150X05 A2C1 6M T25V7 016 LCD LCD 15 TFT XGA LG LG150X05 A2C1 LK 15008 003 CABLE LCD COAXIAL CABLE 15 FOR LG XGA...

Page 100: ...LY LCD BRACKET 15 LEFT W HINGE 33 T25V7 007 MISCELLANEOUS LCD LATCH KIT W SPRING 6K T25V7 001 CASE COVER BRACKET ASSEMBLY LCD PANEL WITH LOGO 15 60 T25V7 005 CASE COVER BRACKET ASSEMBLY LCD BEZEL 15 60 T25V7 006 LCD LCD MODULE 15 TFT SXGA LG LG150E02 A2P1 6M T25V7 019 LCD LCD 15 TFT SXGA LG LG150E02 A2P1 LK 15008 004 CABLE LCD COAXIAL CABLE 15 FOR LG SXGA 50 T25V7 019 BOARDS INVERTER BOARD W MAYLA...

Page 101: ...4020GBDL 7 B 64MX64 14U KN 51202 003 FAN FAN 31 T25V7 001 HEATSINK VGA SINK W MYLAR 23 T25V7 001 READER SMART CARD READER 60 T23V7 007 SPAEKER SPEAKER ASSY L R 23 T25V7 002 MISCELLANEOUS LCD SCREW CUSION RUBBER 47 T25V7 001 MISCELLANEOUS LCD SCREW FLAT RUBBER 47 T25V7 001 SCREWS SCREW I3 3 5M NIH M3L3 5 86 T25V7 002 SCREWS SCREW NUT IO 86 T23V7 001 SCREWS SCREW CPU NUT ZG1S MBZG1001 REV3A 86 T25V7...

Page 102: ...L3 86 T25V7 012 SCREWS SCREW I2 5 4M BKAGHY M2 5L4 86 T25V7 013 SCREWS SCREW M2 5 5 I BNI NYLOK 86 T25V7 014 SCREWS SCREW I2 5 6M BNIHY M2 5L6 I 86 T25V7 015 SCREWS SCREW M2 5 7 I NI NYLOK 86 T25V7 016 SCREWS SCREW M1 7X3 5 I BZN 86 T23V7 013 SCREWS SCREW M2X3 I BNI NYLOK 86 T23V7 014 SCREWS SCREW BI2 5TA BNIH 4 0 6 86 T25V7 019 SCREWS SCREW I2 6M NIHY 3 5 0 4 86 T25V7 020 CATEGORY PARTNAME PART N...

Page 103: ...Chapter 5 95 SG_TM800 book Page 95 Thursday February 27 2003 10 21 PM ...

Page 104: ...1b N 802LCi AFE AMS TWN PM 1 5G 15 0 SXGA 1x256M 60G 24x CDRW DVD Y 11b N 802LCi USA Canada ACLA PM 1 5G 15 0 SXGA 1x512M 60G 5400 rpm 24x CDRW DVD Y 11a b Y 803LCi PM 1 6G 15 0 SXGA 2x256M 40G 24x CDRW DVD N 11b N 803LCi AFE AMS TWN PM 1 6G 15 0 SXGA 1x256M 60G 24x CDRW DVD Y 11b N 803LCi USA Canada ACLA PM 1 6G 15 0 SXGA 1x512M 60G 5400 rpm 24x CDRW DVD Y 11a b Y 803LCi AAP Thailand PM 1 6G 15 0...

Page 105: ...swappable 8X DVD ROM or 24X DVD CD RW combo or DVD RW drive module Embedded 10 100 Mbps Fast Ethernet Integrated Intel Pro Wireless 2100 or Intel Pro wireless 2100A network connection Integrated BluetoothTM 56K ITU V 92 data fax software modem Wake on Ring ready ACP 1 0b Power Management 65Wh li oh battery pack 5 5 hour battery life 1 5 hour rapid charge 3 5 hour charge in use FineTouch keyboard w...

Page 106: ...98 Appendix A SG_TM800 book Page 98 Thursday February 27 2003 10 21 PM ...

Page 107: ...ronment Refer to the following lists for components adapter cards and peripherals which have passed these tests Regarding configuration combination and test procedures please refer to the TravelMate 800 series Compatibility Test Report released by the Acer Mobile System Testing Department Test Compatible Components Appendix B SG_TM800 book Page 99 Thursday February 27 2003 10 21 PM ...

Page 108: ...00 Projector Panasonic PT L556EA ACER 7755C USB 2 0 USB HUB 4 Port Highlight USB HDD Easy BOX Ennyah HDD Iogear HI SPEE HDD USB 2 0 EXTERNAL USB DVD CD RW Pioneer DVR 104 Adaptec USB 2 0 PCMCIA card GB LAN Hub 3 COM GB LAN Hub PS 2 Port Keyboard Microsoft Natural K B Acer JVPKBS WIN K B KeyPad PC concepts keypad KB 5640 Mouse Microsoft IntelliMouse Explorer Microsoft PS 2 Mouse COMPAQ Mouse COM Po...

Page 109: ...100 LAN 56k Modem Card 3CXFEM656C Xircom CreditCard Ethernet Modem 56k CEM56 100 ATA Card KingMax 40MB Compact Flash 96MB IBM Microdrives 340MB PCMCIA IDE ATAPI Controller FLASH 32MB IOMEGA Clik PC CARD DRIVE Passport CardBus HDD Travel HDD 3 2GB Passport CardBus ACCURITE IEEE 1394 CardBus Card Compag 1394 CardBus Card Billionton 1394 CardBus Card VST Fire Wire 1394 CardBus Card Wireless LAN Card ...

Page 110: ... YC72 USB HDD Argosy HDD Ennyah IEEE 1394 Fire Wire USB 1 1 Combo Hard Drive FUJITSU MHS2030AT USB CD ROM IOMega ZIP CD650 USB CDR W YAMAHA CRW 70 PHILIPS JR24CDRW 17 USB Printer HP DeskJet 930C HP DeskJet 840C USB FDD MIC USB FDD YD 8U10 Logitec USB FDD Teac USB FDD Y E Data USB FDD Sharp USB FDD USB LAN NEC C C 15R1 Billionton USB 10 100 FastEthernet USB 100B LINKSYS USB LAN USB Zip Iomega USB Z...

Page 111: ...0 Jazz 3D Speaker J S 3D Speaker J 2201W J S 3D Speaker J 2202 SANYO 3D Speaker SONY Earphone MDR CD60 Panasonic Earphone RP H1254 Philips Earphone MIC Condenser MIC EM 420T Dynamic MIC Game Harry Potter Star Wars Rogue Squadron Diablo II Quake III World of Warcraft II Access Point Intel Access Point S W Microsoft Office 2K Microsoft Office XP Lotus Notes 4 6 WinFax10 0 Adobe Acrobat 5 0 Microsoft...

Page 112: ...100 Projector Panasonic PT L556EA ACER 7755C USB 2 0 USB HUB 4 Port Highlight USB HDD Easy BOX Ennyah HDD Iogear HI SPEE HDD USB 2 0 EXTERNAL USB DVD CD RW Pioneer DVR 104 Adaptec USB 2 0 PCMCIA card GB LAN Hub 3 COM GB LAN Hub PS 2 Port Keyboard Microsoft Natural K B Acer JVPKBS WIN K B KeyPad PC concepts keypad KB 5640 Mouse Microsoft IntelliMouse Explorer Microsoft PS 2 Mouse COMPAQ Mouse COM P...

Page 113: ...100 LAN 56k Modem Card 3CXFEM656C Xircom CreditCard Ethernet Modem 56k CEM56 100 ATA Card KingMax 40MB Compact Flash 96MB IBM Microdrives 340MB PCMCIA IDE ATAPI Controller FLASH 32MB IOMEGA Clik PC CARD DRIVE Passport CardBus HDD Travel HDD 3 2GB Passport CardBus ACCURITE IEEE 1394 CardBus Card Compag 1394 CardBus Card Billionton 1394 CardBus Card VST Fire Wire 1394 CardBus Card Wireless LAN Card ...

Page 114: ...SB HDD Argosy HDD Ennyah IEEE 1394 Fire Wire USB 1 1 Combo Hard Drive FUJITSU MHS2030AT USB CD ROM IOMega ZIP CD650 USB CDR W YAMAHA CRW 70 PHILIPS JR24CDRW 17 USB Printer HP DeskJet 930C HP DeskJet 840C USB FDD MIC USB FDD YD 8U10 Logitec USB FDD Teac USB FDD Y E Data USB FDD Sharp USB FDD USB LAN NEC C C 15R1 Billionton USB 10 100 FastEthernet USB 100B LINKSYS USB LAN USB Zip Iomega USB ZIP 250 ...

Page 115: ... Speaker J 2201W J S 3D Speaker J 2202 SANYO 3D Speaker SONY Earphone MDR CD60 Panasonic Earphone RP H1254 Philips Earphone MIC Condenser MIC EM 420T Dynamic MIC Game Harry Potter Diablo II Quake III World of Warcraft II Access Point Intel Access Point S W Microsoft Office 2K Microsoft Office XP Microsoft Project 2000 TW Lotus Notes 4 6 WinFax10 0 Adobe Acrobat 5 0 Microsoft FrontPage2002 Bluetoot...

Page 116: ...108 Appendix B SG_TM800 book Page 108 Thursday February 27 2003 10 21 PM ...

Page 117: ...ics Spare parts lists Chips TABs Technical Announcement Bulletin The service repair section provides you with downloadable information on Troubleshooting guides Tooling box information Repair instructions for specific models Basic repair guidelines Debug cards for Acer s latest models For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical ma...

Page 118: ...110 Appendix C SG_TM800 book Page 110 Thursday February 27 2003 10 21 PM ...

Page 119: ...troller 22 size 22 caps lock on indicator 12 Core logic 26 CPU core voltage 22 package 22 type 22 D DIMM 22 Combinations 23 external 52 package 22 removing 52 Speed 22 voltage 22 Disassembly Battery Pack 50 Machine 47 Procedure Flowchart 49 Display 3 DVD ROM Interface 24 E Error Symptom to Spare Part Index 69 External CD ROM Drive Check 64 F Features 1 features 97 Flash Utility 44 FRU Field Replac...

Page 120: ...er 66 67 Processor 22 R RMA 79 RTC 26 S Second Level Cache 22 Super I O 26 System Block Diagram 3 Layout 4 System Check Procedures 64 System Memory 22 System Specifications 1 Features 97 System Utilities 33 79 T Temperature 29 Test Compatible Components 99 Touchpad Check 67 Troubleshooting 63 U Undetermined Problems 76 utility BIOS 33 V Video 25 Resolutions 25 Video controller 26 W Windows 2000 En...

Page 121: ...Index 113 SG_TM800 book Page 113 Thursday February 27 2003 10 21 PM ...

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