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Acer TMB311RN-32, User Manual, Page: 78 / 89

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Acer TMB311RN-32 User Manual Download Page 78

78 - Frequently asked questions

How do I check for Windows updates?

Tap the 

Windows Start button

 > 

Settings

 > 

Update & Security

  >

Windows Update

. Tap 

Advanced options

 to configure the settings.

Where can I get more information?

For more information please visit the following pages:

• Windows 10 information: 

www.microsoft.com

• Support FAQs: 

support.acer.com

Summary of Contents for TMB311RN-32

Page 1: ...USER S MANUAL...

Page 2: ...egister it Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Some features describ...

Page 3: ...e 42 Connecting to a cellular network 42 Bluelight Shield 44 Acer ProShield Plus 46 Overview 46 Setting up Acer ProShield Plus 46 File Encryption Decryption 48 File Shredder 48 Personal Secure Drive 4...

Page 4: ...are my apps 76 What is a Microsoft ID account 77 How do I check for Windows updates 78 Where can I get more information 78 Troubleshooting 79 Troubleshooting tips 79 Error messages 79 Internet and on...

Page 5: ...for your computer and your health Where to find the power button ports and connectors Tips and tricks for using the touchpad and keyboard How to create recovery backups Guidelines for connecting to a...

Page 6: ...leshooting Once you have connected to the internet you can download updates for your computer from http go acer com id 17883 1 The link will open the Acer Support webpage 2 Scroll down to Drivers and...

Page 7: ...r device Do not expose the computer to direct sunlight Do not place it near sources of heat such as a radiator Do not expose the computer to temperatures below 0 C 32 F or above 50 C 122 F Do not subj...

Page 8: ...cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If your computer is dropped or visibly dama...

Page 9: ...d the warranty If you plan to store the device for a long period of time turn off the device remove AC power and store the product at room temperature 0 C 35 C in a dry humidity 45 80 well ventilated...

Page 10: ...at temperatures below 0 C 32 F or above 35 C 95 F The full performance of a new battery is achieved only after two or three complete charge and discharge cycles The battery can be charged and discharg...

Page 11: ...household waste Wireless devices may be susceptible to interference from the battery which could affect performance Internal battery Do not attempt to replace a built in rechargeable battery battery...

Page 12: ...ctual products specifications may vary Icon Item Description 1 Microphones Internal digital microphones for sound recording 2 Webcam Web camera for video communication A light next to the webcam indic...

Page 13: ...Your Acer notebook tour 13 Keyboard view Model A Model B 2 3 1 2 1 4 3...

Page 14: ...r See Using the keyboard on page 21 3 Touchpad Touch sensitive pointing device The touchpad and selection buttons form a single surface Press down firmly on the touchpad surface to perform a left clic...

Page 15: ...power adapter or to USB devices with a USB Type C connector Supports DisplayPort over USB C 5 Headset speaker jack Connects to audio devices e g speakers headphones or a headset with microphone 6 Batt...

Page 16: ...uires power adapter or power source providing 45 W at 5 9 15 20V For optimal performance please use a certified Acer power adapter or USB Power Delivery device USB 3 2 Gen 1 information USB 3 2 Gen 1...

Page 17: ...onal Insert a nano SIM card into the slot 3 MicroSD card reader Accepts one Secure Digital microSD card Only one card can operate at a time 4 USB port Connects to USB devices 5 Kensington lock slot Co...

Page 18: ...view Icon Item Description 1 Battery Wi Fi indicator Indicates the computer s battery and Wi Fi status Power level indicator Red light 0 34 Yellow light 35 67 Blue light 67 100 Green light Wi Fi is on...

Page 19: ...Battery reset pinhole Simulates removing and reinstalling the battery Insert a paperclip into the hole and press for four seconds 2 Drain holes Liquid spilled on the keyboard can drain out of the hol...

Page 20: ...Acer notebook tour 3 Stylus pen optional Remove the pen from the slot and perform touch actions on the screen To store the pen push it back into the slot until you hear an audible click Icon Item Desc...

Page 21: ...Lock is on all alphabetic characters typed are in uppercase Num Lock When Num Lock is on the keypad is in numeric mode The keys function as a calculator complete with the arithmetic operators and Use...

Page 22: ...ers on and off Volume down Decreases the sound volume Volume up Increases the sound volume Microphone toggle Turns the microphones on and off Icon Function Description Hotkey Icon Function Description...

Page 23: ...lide a finger across the touchpad to move the cursor Single finger press or tap Press the touchpad down or lightly tap the touchpad with your finger to perform a click which will select or start an it...

Page 24: ...pe down to minimize all open windows and show Desktop swipe upwards to restore the minimized windows Swipe left or right to switch between open windows Four finger press Lightly tap the touchpad with...

Page 25: ...n the lower right hand corner of the screen select the Notifications icon to open the Notifications pane 2 Select All settings 3 Select Devices Touchpad 4 Now you can adjust the settings to suit your...

Page 26: ...click Settings in the Start menu select Update Security and then click Recovery Creating a factory default backup Recovery Management allows you to quickly and easily back up your operating system ins...

Page 27: ...Center then Recovery Management 2 Select the Backup tab and click Get started for Create backup to open the Backup window 3 If you would like to backup not only your files but also the entire system s...

Page 28: ...28 Recovery 4 Select Security and Maintenance in the left pane 5 Select Recovery to open the Advanced recovery tools window...

Page 29: ...Recovery 29 6 Select Create a recovery drive to open the Recovery Drive window 7 Make sure Back up system files to the recovery drive is selected and click Next...

Page 30: ...he wireless and LAN drivers if you install another operating system 1 From Start select Control Center then Recovery Management 2 Select the Backup tab and click Get started for Backup wireless and LA...

Page 31: ...31 Reset this PC and keep my files 1 From Start select Control Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window 3 Click Get started under Rese...

Page 32: ...g system without removing your personal files Click Next to continue 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected to the internet when...

Page 33: ...t to continue 9 You will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart...

Page 34: ...Reset this PC and remove everything 1 From Start select Control Center then Recovery Management 2 Select the Restore tab and click Get started to open the Recovery window 3 Click Get started under Re...

Page 35: ...reinstall your operating system and remove all of your personal files apps and settings 5 Choose from the two options Cloud download or Local reinstall to reinstall Windows Ensure you are connected t...

Page 36: ...will be shown the reset progress on the screen The screen will turn off during the reset process 10 The screen will turn back on when it is installing Windows Your PC will restart several times during...

Page 37: ...er is available Enable Bluetooth and add a device Every new device must first be paired with your computer s Bluetooth adapter This means it must first be authenticated for security purposes You only...

Page 38: ...icon in the lower right hand corner of the screen to open the Notifications pane From here you can enable or disable Bluetooth or right click on Bluetooth Go to Settings to enter the Bluetooth setting...

Page 39: ...ea network which can link two or more computers without using wires Once connected to WLAN you can access the internet You can also share files other devices and even your internet connection itself Y...

Page 40: ...name and password if necessary If you are trying to connect to a public network such as at a coffeeshop make sure you have the wireless network s name 2 Click Network icon in the notification area 3 Y...

Page 41: ...Connecting to the Internet 41 4 Once you select a wireless network select Connect 5 If required enter the network s password...

Page 42: ...f your computer has a SIM slot you can connect to the internet using a cellular phone network Cellular Data will be turned on when a SIM card is inserted and detected If is not follow these steps 1 Pr...

Page 43: ...Connecting to the Internet 43 3 Select Mobile on the left then click Connect 4 Click Network icon in the notification area to ensure your connection with a data plan...

Page 44: ...to fit your needs No Item Description 1 Low Reduction Reduces blue light emission from the LED backlit screen by 10 to 25 for basic protection 2 Medium Reduction Reduces blue light emission from the L...

Page 45: ...Keeping your computer and data safe In this section you will find How to secure your computer Setting passwords What you need to prepare when you re traveling How to get the most out of your battery...

Page 46: ...r ProShield Plus includes these modules that will secure your device from unauthorized access and intrusion File Encryption File Decryption File Shredder Personal Secure Drive PSD Alert and Security R...

Page 47: ...d follow the onscreen directions Once the configuration is complete you can use either of the following authentications to access the Acer ProShield Plus and decrypt encrypted files Face Fingerprint P...

Page 48: ...ified read or even accessed without Windows Hello authentication File Shredder Here you can select files to be completely removed from the hard disk The File Shredder overwrites the data to make recov...

Page 49: ...ortant files You can only get access to the PSD via Windows Hello authentication In the PSD window select the edit button to open the Create a Personal Secure Drive PSD page then set the Location and...

Page 50: ...ion while events trigger alerts Security Report Here you can find a record of intrusion detection reports When a user tries to access secure data and when authentication fails the user is considered a...

Page 51: ...uthorized access Setting these passwords creates several different levels of protection for your computer and data Supervisor Password prevents unauthorized entry into the BIOS utility Once set you mu...

Page 52: ...e appears Try again and press Enter When the User Password is set and the password on boot parameter is enabled a prompt appears at boot up Type the User Password and press Enter to use the computer I...

Page 53: ...ayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed on the top of the screen Setting passwords To set a password on bo...

Page 54: ...rtup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks will slowly drain your computer s battery If you prefer to reduce...

Page 55: ...Power management 55 4 Select Change settings that are currently unavailable 5 Scroll down and disable Turn on fast startup 6 Select Save changes...

Page 56: ...nect to a mains power outlet Conditioning a new battery pack Before you use a battery pack for the first time there is a conditioning process that you should follow 1 Connect the AC adapter and fully...

Page 57: ...ective life An embedded battery has a life span of more than 1 000 charge discharge cycles Optimizing battery life Optimizing battery life helps you get the most out of battery operation prolonging th...

Page 58: ...ortant Connect the AC adapter as soon as possible after the battery low warning appears Data may be lost if the battery is allowed to become fully depleted and the computer shuts down Situation Recomm...

Page 59: ...ington Noble lock if you are using one to secure the computer Moving around When you are just moving within short distances for example from your office desk to a meeting room Preparing the computer B...

Page 60: ...key or close the display cover whenever you are not actively using the computer Taking the computer home When you are moving from your office to your home or vice versa Preparing the computer After di...

Page 61: ...reater than 10 C 18 F allow the computer to come to room temperature slowly If possible leave the computer for 30 minutes in an environment with a temperature between outside and room temperature Sett...

Page 62: ...e computer home follow these guidelines to protect your computer while traveling Always take the computer as carry on luggage If possible have the computer inspected by hand Airport security X ray mac...

Page 63: ...the computer In addition these tips are useful when traveling internationally When traveling in another country check that the local AC voltage and the AC adapter power cord specifications are compat...

Page 64: ...In this section you will find Information on the ports and connectors fitted to your computer Ports and connectors...

Page 65: ...to a single USB port Note Two USB standards are currently available on Acer computers USB 2 0 High speed USB and USB 3 2 Gen 1 SuperSpeed USB USB 2 0 ports on Acer computers have a black tongue in the...

Page 66: ...USB Type C ports support up to USB 3 2 SuperSpeed USB 5 Gbps Other USB devices with a USB Type C connector are supported but transfer speed may be reduced and certain functions will be disabled such a...

Page 67: ...ear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card SD SDHC and SDXC cards Different types of SD cards cover different capacities w...

Page 68: ...olution and refresh rate should be detected automatically If necessary change the display settings used by the computer Headphones and microphone One or more 3 5 mm jacks on your computer allow you to...

Page 69: ...compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV wit...

Page 70: ...estion In this section you will find Frequently asked questions Tips for using Windows 10 Troubleshooting information How to protect yourself while online Where to find Acer service center contact inf...

Page 71: ...s being supplied to the computer check the following Do you have a USB storage device USB drive CD drive or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system...

Page 72: ...the printer is connected to a power outlet and that it is turned on Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer I want to restore my...

Page 73: ...the ITW passport If the country you are traveling in does not have an Acer authorized ITW service site you can still get in contact with our offices worldwide Please visit www acer com Before you cal...

Page 74: ...eave your computer running but not be disturbed by notifications Tap the Windows Start button and tap Settings System Notifications actions From here you can enable disable notifications for all of yo...

Page 75: ...Start that you want it to appear Other tiles will be moved to accommodate the tile in its new location Can I arrange tiles in groups Yes you can Tap and hold a tile until you see the screen dim Drag...

Page 76: ...alarm 8 Select On or Off to activate or deactivate the alarm Where are my apps Tap search box and type the name of the app you would like to open using the pop up keyboard To view the complete list of...

Page 77: ...st and scroll to Windows Accessories to see the list of legacy programs What is a Microsoft ID account A Microsoft account is an email address and password that you use to sign in to Windows You can u...

Page 78: ...the Windows Start button Settings Update Security Windows Update Tap Advanced options to configure the settings Where can I get more information For more information please visit the following pages W...

Page 79: ...be resolved contact your dealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order togeth...

Page 80: ...O parity error Contact your dealer or an authorized service center Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dea...

Page 81: ...t Service Provider ISP which supplies the connection between your computer and the internet You should research the ISPs available in your region not forgetting to talk to friends and family about the...

Page 82: ...s fast and always on internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected t...

Page 83: ...Mobility Wireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network for example a printer or scanner Also you can share an inter...

Page 84: ...er Microsoft Edge provides an easy and secure web browsing experience As soon as you have your internet access installed and you are connected from the Start Menu click the Microsoft Edge tile or the...

Page 85: ...ometimes with little action on the user s part Immediately after a software manufacturer announces an update hackers are ready with malware that can breach holes in the software that would have been p...

Page 86: ...hey ve got into a device and what to do if you re ever infected Ransomware A form of malware that will encrypt personal data files on your computer and attached devices Encryption converts files into...

Page 87: ...a virus is just one type of malicious threat A virus is classified as a self replicating piece of malicious code that travels by inserting itself into files or programs What to do if you re infected T...

Page 88: ...uppercase and lowercase letters symbols and numbers Don t click on random links or open unsolicited messages and attachments particularly from people you don t know Don t access any personal informat...

Page 89: ...security 89 However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and a...

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