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Troubleshooting

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before 
calling a technician if a problem occurs. Solutions to more serious problems require 
opening up the computer. Do not attempt to open the computer yourself; contact your 
dealer or authorized service center for assistance.

Troubleshooting tips

0

This computer incorporates an advanced design that delivers on-screen error message 
reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see “Error messages” 
below. If the problem cannot be resolved, contact your dealer.

Error messages

0

If you receive an error message, note the message and take the corrective action. The 
following table lists the error messages in the alphabetical order together with the 
recommended course of action.

If you still encounter problems after going through the corrective measures, please 
contact your dealer or an authorized service center for assistance.

Table 1-1. Error Messages

Error Messages

Corrective Action

CMOS battery bad

Contact your dealer or an authorized service center. 

CMOS checksum error

Contact your dealer or an authorized service center. 

Disk boot failure

Insert a system (bootable) disk, then press Enter to reboot.

Equipment configuration 
error

Press F2 (during POST) to enter BIOS utility, then press Exit 
in the BIOS utility to reboot.

Hard disk 0 error

Contact your dealer or an authorized service center. 

Hard disk 0 extended type 
error

Contact your dealer or an authorized service center. 

I/O parity error

Contact your dealer or an authorized service center. 

Keyboard error or no 
keyboard connected

Contact your dealer or an authorized service center. 

Keyboard interface error

Contact your dealer or an authorized service center. 

Memory size mismatch

Press F2 (during POST) to enter BIOS utility, then press Exit 
in the BIOS utility to reboot.

Summary of Contents for Predator PTX17-71

Page 1: ...LIFECYCLE EXTENSION GUIDE Predator PTX17 71...

Page 2: ...elf Repair 1 1 Disassembly Procedures 1 3 Electronic Boards Diagrams 1 35 Troubleshooting 1 36 FRU Field Replaceable Unit List 1 37 Exploded Diagrams 1 38 Software Update 1 41 Personal Data Removal 1...

Page 3: ...ligible for self repair but is not described in the Disassembly Procedures section then this component is either not present on the respective model or it is present but embedded on the motherboard an...

Page 4: ...s if not performed by an Acer Service Center or authorized Service Partner are at own risk To update Drivers Run Windows Update in order to get the latest drivers from Acer Select the Start button Go...

Page 5: ...unding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer Take off any metal objects on your arms or fingers such as brac...

Page 6: ...Procedures WEEE Annex VII Component 0 These components are classified as requiring selective treatment Battery pack WLAN module Touchpad module Mainboard RTC battery DIMM modules SSD module Turbo key...

Page 7: ...ace 2 Remove the AC adapter from the DC in jack A or the power adapter from the USB Type C port B as shown in Figure 1 1 or Figure 1 2 3 Remove all cables from system Figure 1 1 Adapter Outlet 4 Remov...

Page 8: ...Removal 0 1 Remove eleven 11 screws from the base cover Figure 1 3 Figure 1 3 Base Cover Removal 2 Carefully pry up the base cover starting from the bottom side to release the latches as shown in Fig...

Page 9: ...Disassembly Procedures 1 7 3 Continue to release the remaining latches Then remove the base cover from the system Figure 1 5 Figure 1 5 Base Cover Removal...

Page 10: ...Figure 1 6 2 Detach the transparent mylar B securing the battery cable Figure 1 6 3 Detach the acetate tape C securing the battery cable to the mainboard connector Figure 1 6 Figure 1 6 Battery Pack...

Page 11: ...pack to release it from the compartment studs highlighted with the green lines Figure 1 8 Then remove the battery pack Figure 1 8 Battery Pack Removal IMPORTANT Follow local regulations for battery d...

Page 12: ...Removal 1 Find the WLAN module A on the top assembly Figure 1 9 Figure 1 9 WLAN Module Location 2 Disconnect the WLAN antennas cables from the WLAN module connectors B Figure 1 10 3 Remove one 1 scre...

Page 13: ...Disassembly Procedures 1 11 4 Disconnect the WLAN module from the mainboard connector C Figure 1 11 Then remove the WLAN module Figure 1 11 WLAN Module Removal C WEEE Annex VII Component WLAN Module...

Page 14: ...FFC 2 Disconnect the fingerprint FFC B from the mainboard and touchpad module connectors Figure 1 12 Then remove the FFC 3 Disconnect the Per Key FFC from the mainboard connector C Figure 1 12 Figure...

Page 15: ...d lift the mylar Then detach the conductive tape D from the touchpad module and top assembly Figure 1 13 Figure 1 13 Touchpad Module Removal 5 Remove two 2 screws securing the touchpad arm brackets Fi...

Page 16: ...uchpad arm brackets E from the guide pins F on the top assembly Figure 1 15 Then remove the brackets Figure 1 15 Touchpad Module Removal 7 Remove three 3 screws securing the touchpad module Figure 1 1...

Page 17: ...from the guide pins H Figure 1 17 9 Slide the touchpad module slightly to disengage it from the bottom latches highlighted by green line and then remove the touchpad module from the top assembly Figu...

Page 18: ...k Removal 1 Disconnect the LVDS cable from the mainboard connector A Then unroute and detach the cable from the routing path as shown in Figure 1 18 Figure 1 18 LCD Module Removal 2 Remove eight 8 scr...

Page 19: ...Disassembly Procedures 1 17 3 Lift the top assembly until it is fully open Then remove the LCD module B away from the top assembly Figure 1 20 Figure 1 20 LCD Module Removal B...

Page 20: ...rd connector E Figure 1 21 6 Disconnect the fingerprint FFC from the mainboard connector F Figure 1 21 7 Disconnect the Per Key FFC from the mainboard connector G Figure 1 21 8 Disconnect the left spe...

Page 21: ...uides Then unroute and release the turbo key board FFC L from the cable guides as shown in Figure 1 23 13 Release the mainboard M with the thermal module from the guide pins N on the top assembly Figu...

Page 22: ...ssembly Procedures Figure 1 24 Mainboard IMPORTANT Circuit boards 10 cm have been highlighted with a yellow rectangle as shown in Figure 1 24 Remove the circuit board and follow local regulations for...

Page 23: ...site Mainboard Removal Disconnect the RTC battery cable from the mainboard connector A Then remove the RTC battery B Figure 1 25 Figure 1 25 RTC Battery Removal IMPORTANT Follow local regulations for...

Page 24: ...val 1 Find the DIMM modules A in the system Figure 1 26 2 Detach the mylar B from the DIMM modules and the mainboard connectors as shown in Figure 1 26 Figure 1 26 DIMM Module Removal 3 Push the DIMM...

Page 25: ...he mainboard connector D Figure 1 28 Then remove the DIMM module Figure 1 28 DIMM Module Removal 5 Repeat steps 3 4 to remove another DIMM module 6 Peel off the composite foil with thermal pad E from...

Page 26: ...le from the adhesive graphite strip marked with yellow dashed line as shown in Figure 1 30 Figure 1 30 DIMM Module Removal 8 Repeat steps 6 7 to remove the composite foil with thermal pad from another...

Page 27: ...al 1 Remove one 1 screw securing the SSD module bracket Figure 1 31 Figure 1 31 SSD Module Removal 2 Release the SSD module bracket A from the mainboard connector highlighted by green square first and...

Page 28: ...1 26 Disassembly Procedures 3 Disconnect the SSD module from the mainboard connector B Figure 1 33 Then remove the SSD module Figure 1 33 SSD Module Removal WEEE Annex VII Component SSD Module B...

Page 29: ...from the rubber cable clip as shown in Figure 1 34 2 Lift the turbo key board B to release it from the guide pins C on the top assembly Figure 1 34 Then remove the turbo key board Figure 1 34 Turbo K...

Page 30: ...om the turbo key board connector E Figure 1 36 Then remove the FFC Figure 1 36 Turbo Key Board Removal CAUTION Turbo key board FFC Flexible Flat Circuit can be damaged if removed while the turbo key b...

Page 31: ...l 0 Prerequisite LCD Module Removal 1 Pry the LCD bezel from the upper side to release the latches Figure 1 37 Figure 1 37 LCD Bezel Removal 2 Pry the LCD bezel from the left side to release the latch...

Page 32: ...from the right side to release the latches Figure 1 39 Figure 1 39 LCD Bezel Removal 4 Continue prying along the bottom side of the bezel until all the latches have been released Figure 1 40 Then rem...

Page 33: ...l Removal 0 Prerequisite LCD Bezel Removal NOTE NOTE The LVDS cable includes the LCD panel cable and the camera cable 1 Unroute the LVDS cable from the cable guides on the LCD cover as shown in Figure...

Page 34: ...me procedure to remove the double sided mounting tape on another side of the LCD panel Figure 1 42 Figure 1 42 LCD Panel Removal 3 Carefully turn the LCD panel over so that the display panel is facing...

Page 35: ...1 33 4 Lift the latch D securing the LVDS cable Figure 1 44 Figure 1 44 LCD Panel Removal 5 Disconnect the LVDS cable from the LCD panel connector E Figure 1 45 Then remove the LCD panel Figure 1 45...

Page 36: ...le Per Key FFC LCD Module and Turbo Key Board have been disassembled prior removing the top assembly NOTE NOTE The keyboard is included as part of the top assembly and can not be disassembled In the e...

Page 37: ...Electronic Boards Diagrams 1 35 Electronic Boards Diagrams Figure 1 47 System Block Diagram...

Page 38: ...u still encounter problems after going through the corrective measures please contact your dealer or an authorized service center for assistance Table 1 1 Error Messages Error Messages Corrective Acti...

Page 39: ...FRU Field Replaceable Unit List 1 37 FRU Field Replaceable Unit List Please contact your local service center to find out how to obtain the part or replace your device...

Page 40: ...ure 1 48 System Exploded Diagram Table 1 2 System Exploded Diagram No Description 1 Top Assembly 2 Thermal Module 3 SSD Module 4 SSD Module Bracket 5 Composite Foil with Thermal Pad 6 7 11 5 12 13 19...

Page 41: ...attery Pack 12 Turbo Key Board 13 Turbo Key Board FFC 14 Left Speaker 15 Right Speaker 16 LED Board 17 LED Board FFC 18 Touchpad Module 19 Touchpad FFC 20 Per Key FFC 21 Fingerprint FFC 22 Touchpad Ar...

Page 42: ...oded Diagrams Figure 1 49 LCD Assembly Exploded Diagram Table 1 3 LCD Assembly Exploded Diagram No Description 1 LCD Panel 2 LCD Bezel 3 LVDS Cable 4 Microphone Rubbers 5 Camera Module 6 LCD Cover 5 4...

Page 43: ...Software Update 1 41 Software Update Updating your software 0 Please visit http go acer com id 17883...

Page 44: ...on 2 Restart your PC to get to the sign in screen then press and hold down the Shift key while you select the Power icon Restart in the lower right corner of the screen After your computer restarts se...

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