76 - Frequently asked questions
Troubleshooting
This chapter shows you how to deal with common system
problems.
Read it before calling a technician if a problem occurs.
Solutions to more serious problems require opening up the
computer. Do not attempt to open the computer yourself;
contact your dealer or authorized service center for
assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error
symptom occurs, see "Error messages" below. If the problem
cannot be resolved, contact your dealer.
Error messages
If you receive an error message, note the message and take
the corrective action. The following table lists the error
messages in alphabetical order together with the
recommended course of action.
Error messages
Corrective action
CMOS battery
bad
Contact your dealer or an authorized
service center.
CMOS checksum
error
Contact your dealer or an authorized
service center.
Disk boot failure
Insert a system (bootable) disk, then
press <
Enter
> to reboot.
Equipment
configuration
error
Press <
F2
> (during POST) to enter the
BIOS utility, then press
Exit
in the BIOS
utility to reboot.
Hard disk 0 error
Contact your dealer or an authorized
service center.
Fr eq ue ntly asked qu estions
