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44 - FAQ and troubleshooting

Other sources of help

Power

I couldn’t turn on 

the device.

The battery power may be 

depleted. Recharge the device. 

See Charging your tablet on 

page 9

 for more information.

Storage

How do I check 

memory status?

To check storage status, go to 

Settings

 > 

Storage.

What do I do 

when my device’s 

internal storage is 

full or almost full?

You may need to delete installed 

apps or move media files to the 

microSD card.

Unlock pattern, 

PIN, or 

password

I forgot my unlock 

pattern, PIN, or 

password.

You must reset and restore your 

tablet.

If  this  option  is  not  available,

please  contact  your  local  Acer

service center.

Heat

The tablet heats 

up when charging 

or operating for a 

long period.

It is normal for the device to heat 

up when charging. When 

charging is complete, it will return 

to its normal temperature.

It is also normal for the tablet to 

heat up during long periods of 

use, such as watching a video or 

playing a game.

All Acer tablets are factory-tested 

before release.

Aspect

Question

Answer

For information on:

Refer to:

Up-to-date information 

regarding your tablet

www.acer.com

Service enquiries

support.acer.com

Summary of Contents for ICONIA Tab P10

Page 1: ...ICONIA Tab P10 USER S MANUAL ...

Page 2: ...oogle Android Gmail Google Chrome and other marks are trademarks of Google LLC Important This manual contains proprietary information that is protected by copyright laws The information contained in this manual is subject to change without notice Images provided herein are for reference only and may contain information or features that do not apply to your computer Acer Group shall not be liable f...

Page 3: ...etween your tablet and a PC 23 Connecting a Bluetooth device 24 Going online 26 Managing Wi Fi connections 26 Data saver background data 26 Browsing the internet 27 Google services 28 Using the camera and video recorder 32 Camera video icons and indicators 32 Taking a photo 33 Recording a video 33 Camera and video options 34 Advanced settings 36 Network internet 36 Connected devices 38 Apps notifi...

Page 4: ...items are missing or damaged contact your dealer immediately Acer Iconia tablet Product setup and safety information USB cable AC adapter Warranty card Note Before using your tablet for the first time you need to charge it for at least four hours After that you can recharge the battery as needed Note If the battery has been depleted for a while please charge the tablet for at least 30 minutes usin...

Page 5: ... your tablet 5 Getting to know your tablet Views No Item Description 1 Reset hole Insert a paperclip into the hole to reboot the tablet 2 Volume control key Increases and decreases the tablet volume 4 2 3 1 6 7 8 4 9 5 10 ...

Page 6: ...deo chats and Internet calls 6 MicroSD card slot Insert a microSD card into the slot 7 Front facing camera A 5 megapixel camera for video chats and selfies 8 3 5 mm headphone jack Connects to stereo headphones 9 USB Type C port Connects to a computer via a USB cable Also serves as the charging port for the AC adapter For more information see Charging your tablet on page 9 10 Rear facing camera A 8...

Page 7: ...r more information see Waking your tablet on page 22 Sign in to or create a Google Account If you have Internet access your tablet allows you to synchronize information with a Google Account During the start up process you may create or sign in to an account which will be used to synchronize your contact list email calendar and other information If you do not yet have Internet access or do not wan...

Page 8: ...accounts for personal and business contacts you can access and synchonize them from the Accounts settings section See Multiple Google Accounts on page 41 Note If Google Play is updating apps in the background opening new apps may consume memory and may affect the performance on your device ...

Page 9: ...ng power Connect the power connector to your tablet and plug the AC adapter into any AC outlet Warning Only use an Acer approved adapter to charge your device Note It is normal for the tablet surface to become warm during charging or long periods of use ...

Page 10: ...creen When you start your tablet or wake it from power saving it will display the Home screen This screen gives you quick access to apps applications and folders See Personalizing Home screens on page 16 Folders are groups of apps that occupy one space on a Home screen See Adding folders to a Home screen on page 17 Widgets provide special functions quick shortcuts to special app features or serve ...

Page 11: ...ens to add app icons To add additional screens tap hold and then drag an icon to the right edge of the screen See Moving an app or folder on page 16 and Removing apps and folders from a Home screen on page 18 Search Status bar Navigation Notification bar Note Bundled apps differ depending on region and configuration Note Removing or moving all apps from a Home screen will automatically remove that...

Page 12: ... Tap this icon to go directly to the Home screen Tap and hold to open Google search Overview Recent Tap this icon to see recently opened apps in your tablet s Overview screen Tap an app to open it Previous app Double tap the Overview icon to switch directly to the previously used app Favorites bar The Favorites bar is visible on any Home screen and holds apps you frequently use To remove an app fr...

Page 13: ...r tablet To use Search simply tap the search bar and type your query Searching on the internet As you type a list displays search suggestions Based on the words you enter these suggestions try to help you quickly access what you are looking for and may include the following A previous search you performed on any device while you were logged into your Google Account and performed a Google search A ...

Page 14: ...ng voice search in the Chrome app see Voice Search in Chrome on page 29 Status and notification area Status and notification icons are shown at the top of the screen The top right corner displays status information such as the battery status and connectivity The top left corner displays time and event notifications such as new message alerts Swipe down from the top of the screen to display Quick S...

Page 15: ...notifications or alarms Auto rotate Tap to toggle automatic screen rotation on and off Battery Saver Tap to turn on the Battery Saver mode and access Battery settings Airplane mode Tap to toggle Airplane mode on and off When on wireless connectivity is turned off unless you choose to turn a network on again Night Light Tap to protect your eyes by reducing the effects of blue light and make it easi...

Page 16: ...tions Tap a notification to open the appropriate app tap and hold a notification to see additional controls Personalizing Home screens You can personalize your Home screen by moving apps creating folders and by changing the wallpaper Moving an app or folder Tap and hold an app or folder you want to move Then release your finger to place the app Note Tap and hold a tile to open related settings ...

Page 17: ...ding folders to a Home screen You can also add folders to your Home screen To create a new folder drag and drop an app icon onto another app icon This will create an Unnamed Folder Tap the folder icon and then tap the name of the folder to rename it To remove an app shortcut from a folder tap on the folder icon to display the apps inside and then tap and hold the app icon that you Note You may not...

Page 18: ...inger to the right or left side of the screen 2 Hold the widget there until you are on the desired Home screen 3 Release your finger to place the widget Removing apps and folders from a Home screen To remove an item from the Home screen tap and hold the item until the Remove option appears at the top of the screen Simply drag the item to the Remove option Changing the wallpaper Tap and hold any op...

Page 19: ...select a location that contains images such as Google Drive and others If the list of locations is not visible tap the Menu icon The virtual keyboard When you tap a text box to enter text an virtual keyboard will appear Simply tap on keys to enter text Note The layout of the keyboard and some button icons vary slightly depending on the app and information that is required ...

Page 20: ...of letters tapped or are a close match allowing for errors The word list changes after every key press If the word you need is displayed you can tap on it to insert it into your text To turn predictive text on or off with Gboard tap Settings Tap System Languages input and under Keyboards tap On screen keyboard Gboard Text correction Tap Show suggestion strip to toggle this feature on or off Editin...

Page 21: ...where you want to insert text If you can select this text a cursor is inserted below the text To replace a word double tap the word In both cases if you previously copied text a Paste button displays 2 If the cursor is not in the desired position simply drag it to the correct position 3 Modify the text by typing or deleting text or tapping the Paste button Setting an alarm There are two predefined...

Page 22: ...ots that must be swiped in the correct order or a PIN Tap Settings Security Screen lock If you forget your unlock settings please refer to Unlock pattern PIN or password on page 44 Shutting down your tablet If you won t use your tablet for an extended period of time turn it off to save battery power To turn off your tablet even when locked press and hold the power button until a menu displays abou...

Page 23: ...nder SD card Transferring files between your tablet and a PC Your tablet and any connected storage devices can be accessed from a PC with a USB connection Connecting to a PC as a USB storage device If you wish to transfer information between your device and your computer either the microSD card in your device or the device s internal memory you can connect your device to a PC using the supplied US...

Page 24: ...uetooth device To connect to a Bluetooth device you must first pair the devices To do so do the following 1 Open Settings then under Connected devices tap Pair new device The tablet instantly starts scanning for nearby Bluetooth devices 2 Tap the device you want to connect to and follow any on screen instructions After the initial pairing you only need to ensure your tablet s Bluetooth is on and t...

Page 25: ...t 25 Only A2DP stereo headsets playback only no microphone are supported Note Please check for updates to the tablet s software which may add support for additional Bluetooth devices open Settings System System update Check for update ...

Page 26: ...data The Wi Fi data usage section shows how much data has been transmitted to your tablet either in total or for each app This information is useful if you are using a metered service If an app is using too much data or you need to control how your data service is used open Settings Network internet then Data Saver and turn Data Saver on Tap to see a list of apps installed on your device you may d...

Page 27: ...n To enter a website address tap the address box at the top of the page Enter the address using the keyboard and tap To navigate forward and backward in your browser s history tap the arrow icons To adjust browser settings and perform other tasks tap the Menu icon Chrome enables you to open multiple tabs When a page is open tap the small New tab button Simply tap one of the open tabs across the to...

Page 28: ... account then enter your email address and tap Next to automatically connect to your account If your account requires more information tap Manual setup instead Composing an email 1 Make sure your tablet is connected to the internet 2 Open Gmail from the Home screen New tab Note Apps may not be available in all countries and regions You must activate a Google Account before using Google services Th...

Page 29: ...our message tap Voice Search in Chrome With voice actions you can send emails find directions to locations search the internet and even send a note to yourself using your own voice In Chrome tap the microphone icon in the address bar and speak your command or query Note Voice Search is available only in selected regions ...

Page 30: ...ategory or tap the search icon to search for a specific app Once you have selected an app tap Install to download and install the app Using downloaded apps Once you ve downloaded and installed an app you may find it in the Home screen Some apps may be automatically added to an existing folder For example apps from Google may be added to the Google folder Important Some apps may require payment bef...

Page 31: ...Going online 31 Uninstalling downloaded apps If you do not find it useful you may uninstall a downloaded app See Uninstalling an app on page 38 ...

Page 32: ...This section will take you through all the steps in taking photos and videos with your tablet To activate the camera or video recorder tap Camera on the Home screen Camera video icons and indicators Note You can only save photos and videos to internal memory Switch camera view Settings Shutter video buttons Image video quick view ...

Page 33: ...or more information about modes settings and options see Camera and video options on page 34 Taking a photo 1 Ensure the options are set to your preferences 2 Frame your subject and steady your tablet 3 Zoom in or out as needed 4 Tap Picture to take the photo Recording a video 1 Ensure the options described above are set to your preferences 2 Frame your subject and steady your tablet and zoom in o...

Page 34: ...tings Tap an icon to switch between the front and rear cameras Settings Settings are divided into two sections Camera and Video Camera Adjust camera image settings with these options Setting Options Scene mode Select Off Night Sunset Party Portrait Landscape Night portrait Theatre Beach Snow Steady photo Fireworks Sports or Candle light Anti shake On Off Self timer Off 2 seconds 10 seconds Picture...

Page 35: ...set Party Portrait Landscape Night portrait Theatre Beach Snow Steady photo Sports or Candle light Microphone On Off Video quality FHD 1920 x 1080 HD 1280 x 720 VGA 640 x 480 CIF 352 x 288 White balance Select Auto Incandescent Daylight Fluorescent Cloudy Twilight Shade or Warm fluorescent Anti flicker Select Auto Off 50 Hz or 60 Hz ...

Page 36: ...y require a password Tap the Settings icon in the top right corner for additional options Wi Fi Data Usage The Wi Fi data usage section shows how much data has been transmitted to your tablet either in total or for each app This information is useful if you are using a metered service If an app is using too much data or you need to control how your data service is used open Settings Network intern...

Page 37: ...ces are permitted on board Always follow instructions such as switching your tablet off during takeoff and landing as it may interfere with aircraft electronic systems To turn Airplane mode on or off tap Settings then under Network internet tap Airplane mode Alternatively swipe down from the top of the screen to use the airplane mode tile Virtual Private Network VPN This option enables you to conn...

Page 38: ...and when the notifications may be seen Apps Closing an application To close an active app open the Overview screen Swipe up or down to find the app you wish to close Swipe the app to the right to close the app Forcing an app to stop If an app is causing problems on your tablet you can force it to stop Open Settings then select Apps Tap the app you wish to stop tap FORCE STOP and confirm Uninstalli...

Page 39: ...perating system Item Description MiraVision Optimizes the picture quality with color tuning and color enhancement Brightness level Adjusts screen brightness Dark theme Tap to toggle Dark theme on and the background of all setting menus and supported apps will switch to the dark side Night Light Tap to protect your eyes by reducing the effects of blue light and make it easier to look at your screen...

Page 40: ...ions Google Sync In your Google Account you can set synchronization for Google products including Browser Calendar Gmail Google Photos and Auto rotate screen Choose to automatically rotate the screen s contents when the device is rotated or to keep the current screen s orientation even when the device is rotated You can enable or disable the screen rotation function by swiping down from the top of...

Page 41: ...s section Open Settings Passwords accounts Add account Changing language and text options To set your location and language input preferences open Settings System Languages input System Setting the date and time To set the date and time open Settings System Date time To set an alarm see Setting an alarm on page 21 Updating your tablet s operating system Your tablet can download and install system ...

Page 42: ...p System Reset options Erase all data factory reset Then follow the onscreen instructions to complete the process Note Downloading new firmware can take up to 40 minutes depending on your network speed Do not press the power button or access your tablet in any way during a system upgrade to prevent firmware installation failure Important This will erase all your personal information any contacts s...

Page 43: ... storage than the specifications say A small amount of memory is reserved for system security Multimedia files Why can t I view my picture files You may be trying to view an image that is not supported Try a different app Why can t I view my video files You may be trying to view a video that is not supported Try a different app Why can t I play my music files You may be trying to play a file that ...

Page 44: ... I forgot my unlock pattern PIN or password You must reset and restore your tablet If this option is not available please contact your local Acer service center Heat The tablet heats up when charging or operating for a long period It is normal for the device to heat up when charging When charging is complete it will return to its normal temperature It is also normal for the tablet to heat up durin...

Page 45: ...ating System Android 12 Display 10 4 WUXGA LCD capacitive multi touch screen WUXGA 2000 x 1200 resolution Multimedia Two built in stereo speakers Built in digital microphone Connectivity 802 11a b g n ac wireless LAN Bluetooth 5 0 Navigation GPS GLONASS Camera Front camera 5 megapixel 720p HD audio video recording Rear camera 8 megapixel 1080p Full HD audio video recording ...

Page 46: ...k test results Dimensions Environment Temperature Operating 0 C to 35 C Non operating 20 C to 60 C Humidity non condensing Operating 20 to 80 Non operating 20 to 80 Note Length of battery operation will depend on power consumption which is based on system resource use For example constantly using the backlight or using power demanding apps will shorten battery life between charges Width 247 2 mm D...

Page 47: ...s achieved only after two or three complete charge and discharge cycles The battery can be charged and discharged hundreds of times but it will eventually wear out When the talk and standby times are noticeably shorter than normal buy a new battery Use only manufacturer approved batteries and recharge your battery only with manufacturer approved chargers designated for this device Unplug the charg...

Page 48: ...ot work temporarily even when the battery is fully charged Battery performance is particularly limited in temperatures well below freezing Do not dispose of batteries in a fire as they may explode Batteries may also explode if damaged Dispose of batteries according to local regulations Please recycle when possible Do not dispose as household waste Replacing the battery Replace the battery with the...

Page 49: ...Software is licensed not sold GRANT OF LICENSE Acer grants to you the following non exclusive and non transferable rights with respect to the Software Under this Agreement you may 1 Install and use the Software only on a single designated device A separate license is required for each device on which the Software will be used 2 Make one copy of the Software solely for backup or archival purposes 3...

Page 50: ...ke and 3 To use best efforts to prevent any unauthorized copying of the Software TRADEMARKS This Agreement does not grant to you any rights in connection with any trademarks or service marks of Acer or of Acer s licensors or suppliers DISCLAIMER OF WARRANTIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW ACER ITS SUPPLIERS AND ITS LICENSORS PROVIDE THE SOFTWARE AS IS AND WITH ALL FAULTS AND HE...

Page 51: ...ranties and limitation of liability set forth in this Agreement shall survive termination of this Agreement GENERAL This Agreement represents the complete agreement between you and Acer relating to this license for the Software and supersedes all prior agreements communications proposals and representations between the parties and prevails over any conflicting or additional terms of any quote orde...

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