Acer Extensa 4120 Page 81 Service Manual Download

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Chapter 4

System Error – No Beep

DMA Test Failed

DIMM

System board

Software NMI Failed

DIMM

System board

Fail-Safe Timer NMI Failed

DIMM

System board

Device Address Conflict

Run the Setup Utility, then press

to load the system

defaults.

RTC battery

System board

Allocation Error for device

Run the Setup Utility, then press

to load the system

defaults.

RTC battery

System board

Failing Bits: nnnn

DIMM

BIOS ROM

System board

Fixed Disk n

None

Invalid System Configuration Data

BIOS ROM

System board

I/O device IRQ conflict

Run the Setup Utility, then press

to load the system

defaults.

RTC battery

System board

Operating system not found

Run the Setup Utility and see if fixed disk and drive A: are
properly identified.

Diskette drive

Hard disk drive

System board

Error Message

FRU/Action in Sequence

No beep, power indicator turns off and the
LCD screen is blank.

Power source (battery pack and power adapter). Refer to the
“Power System Check” section on page 67.

Ensure every internal cables are properly and securely
connected.

Reinstall the memory module.

System board.

No beep, power indicator turns on but the
LCD screen is blank.

Power source (battery pack and power adapter). Refer to the
“Power System Check” section on page 67.

Reconnect the LCD-CCD cable.

Hard disk drive

LCD-CCD cable

Inverter board

LCD panel

System board

Error Message

FRU/Action in Sequence

Acer TM 4520 SG.book Page 71 Friday, June 22, 2007 5:43 PM

Summary of Contents for Extensa 4120

Page 1: ...Acer TravelMate 4520 Notebook Computer Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the Acer CSD web site at http csd acer com tw ...

Page 2: ...II Revision History Refer to the table below for the updates made on this version of the TravelMate 4520 Notebook Computer Service Guide Date Chapter Updates ...

Page 3: ...spect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and a...

Page 4: ...Gives additional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 6: ...VI ...

Page 7: ...orque Values 27 System Disassembly 27 Chapter 3 27 System Screw List 28 Pre disassembly Procedure 28 External Modules Disassembly 29 External Modules Disassembly Flowchart 29 Removing the SD Dummy Card 30 Removing the PC Card Dummy Card 30 Removing the Battery Pack 31 Removing the Lower Case Cover 32 Removing the Memory Modules 32 Removing the WLAN Board 33 Removing and Dismantling the HDD Assembl...

Page 8: ...64 Hardware Diagnostic Procedure 65 System Troubleshooting 65 Chapter 4 65 System Check Procedures 66 External Diskette Drive Check 66 External CD ROM Drive Check 66 Keyboard or Auxiliary Input Device Check 66 Memory Check 67 Power System Check 67 Touchpad Check 68 POST Error Indicators 69 POST Error Message 69 POST Beep Codes 72 Index of Symptom to FRU Error Message 77 Intermittent Problems 80 Un...

Page 9: ...IX Table of Contents Test Compatible Components 113 Appendix B 113 Technical Specifications 117 117 Appendix C 1 117 117 Index 127 ...

Page 10: ...X Table of Contents ...

Page 11: ...logic ATI M690G chipset T Mobile technology Acer InviLink 802 11b g Wi Fi CERTIFIED solution supporting the Acer SignalUp wireless technology Memory T Two DIMM slots supporting DDR2 533 667 MHz memory modules T Maximum 4 GB system memory using two 2 GB soDIMM modules T Supports dual channel interleaving memory mode T 1 MB flash BIOS and shadow RAM support Storage subsystem T Hard disk drive HDD t ...

Page 12: ...MDC 1 5 modem PTT approved Wake on Ring ready T Acer Video Conference solution for advanced Voice and Video over Internet Protocol VVoIP t Built in Acer Crystal Eye webcam supporting the Acer PrimaLite technology t Optional Acer Bluetooth VoIP phone T WLAN controller options t Intel PRO Wireless 3945ABG Network Connection tri mode 802 11a b g t Intel Wireless Wi Fi Link 4965AGN t Intel PRO Wireles...

Page 13: ... 44W 4000 mAh Li ion battery pack 6 cell T 3 pin 65W AC adapter T Acer QuicCharge battery technology T ACPI Advanced Configuration and Power Interface 3 0 power management standard supports standby and hibernation modes System security and compliance features T Physical security t Acer DASP absorbs shocks and insulates the hard drive t Kensington lock notch deters theft by letting you secure the n...

Page 14: ...net Security Physical specifications T Dimensions width x depth x height 331 x 248 x 29 7 41 08 mm 13 03 x 9 76 x 1 17 1 62 in T Weight with 6 cell battery pack 2 4 kg 5 29 lbs T Two spindle design for portability T Streamlined ProFile chassis for professional style and optimized portability Environmental specifications T Temperature t Operating 5 C to 35 C t Non operating 20 C to 65 C T Humidity ...

Page 15: ... pointing device which functions like a computer mouse 7 Click buttons The left and right buttons function like the left and right mouse buttons 8 Status indicators LEDs for monitoring the power status and battery charge level as well as the Bluetooth and WLAN functions Go to page 10 for more information 9 Function may vary base on actual notebook model It can either be a 4 way scroll button or an...

Page 16: ...ne meter 3 Front USB 2 0 port Connects to USB 2 0 devices e g USB mouse USB camera 4 Line in jack Accepts audio line in devices e g audio CD player stereo walkman 5 Microphone in jack Accepts an external microphone 6 Headphone jack Accepts headphones or external speakers 7 Bluetooth switch Toggles the Bluetooth function on and off 8 WLAN switch Toggles the WLAN function on and off 9 Speakers Deliv...

Page 17: ... or DVDs drive type maybe slot load or tray load depending on model 3 ODD access indicator Lights up when a the optical drive is active 4 ODD eject button Ejects the optical disc from the drive 5 Emergency eject hole Ejects the ODD tray when the computer is turned off 6 USB 2 0 port Connects to USB 2 0 devices 7 5 in 1 card reader slot Accepts MS MS PRO MMC SD and xD formats memory cards Icon Item...

Page 18: ...elevision or display device with an S video input Supports both NTSC and PAL standards 5 Ethernet port RJ 45 Connects to an Ethernet 10 100 1000 based network selected models 6 VGA port Connects to an external display device e g external monitor LCD projector 7 DC in jack Connects to an AC adapter Number Icon Item Description 1 Ventilation slots Enable the computer to stay cool even after prolonge...

Page 19: ...er 3 Battery release latch Releases the battery pack for removal 4 Ventilation slots Enable the computer to stay cool even after prolonged use Note Do not cover or obstruct the opening of the fan 5 Acer DASP pad Provides anti shock bump protection to the hard drive 6 Lower case cover Protects the external modules located on the system lower case ...

Page 20: ...unction is activated 4 Power Indicates the computer s power state It lights up T Green when the computer is powered on T Amber when the computer is in standby or hibernation mode 5 Battery charge Indicates the battery charging state It lights up T Amber when the computer is charging T Green when battery charging is complete 6 Bluetooth Indicates the Bluetooth status It lights up T Green when there...

Page 21: ...unction assigned to any of these keys Go to page 25 for instructions Number Icon Indicator Description 1 Acer Empowering key Press to launch the Acer Empowering Technology widgets 2 Web browser Press to launch the preferred Internet browser 3 Mail Press to launch the preset E mail application 1 P Programmable key Press to launch a customized program or function ...

Page 22: ...w This enable users to protect the system from unauthorized access If your computer is equipped with an Acer Bio Protection fingerprint reader you only need to swipe your finger to log into Windows again 2 Presentation Press to enable professional presentations without screen saver interruptions or system notifications 3 Sync Press to launch the NTI Shadow program This allows users to perform real...

Page 23: ...defective In this case the system cannot retain configuration values in CMOS Replace the RTC battery with a new one NOTE For ease of reading Phoenix TrustedCore Setup Utility will be simply referred to as Setup or Setup Utility in this Service Guide The screenshots used in this guide display default system values These values may not be the same as those in your computer In the descriptive tables ...

Page 24: ... close all open applications then restart the computer 2 During POST press F2 If you fail to press F2 before POST is completed you will need to restart the computer The first page to be displayed will be the Information menu Use the left and right arrow keys to move between selections on the menu bar Menu bar Legend bar ...

Page 25: ...d You can also use these keys to navigate through the multipage General Help window F5 or F6 or Space To select a value for the currently selected field only if it is user configurable Press F5 or to select the next lower value F6 or Space to select the next higher value A parameter that is enclosed in square brackets is user configurable Parameters are not user configurable for one of the followi...

Page 26: ...O Model Name Displays the hard disk drive model IDEO Serial Number Displays the hard disk drive serial number ATAPI Model Name Displays the optical disc drive model System BIOS Version Displays the current system BIOS version VGA BIOS Version Displays the current VGA firmware version KBC Version Displays the current keyboard controller version Serial Number Displays the system serial number Asset ...

Page 27: ...ideo Memory Displays the size of video memory detected during boot up 128 MB 256 MB Quiet Boot When enabled the Acer logo screen appears during boot up Disabled Enabled Network Boot When enabled remote host with appropriate boot image can boot this computer Only works with an Ethernet device Disabled Enabled F12 Boot Menu When enabled the Press F12 to enter Multi Boot Menu message is displayed dur...

Page 28: ...is password will restrict a user s access to the Setup menus Only the following menus will be accessible T System Time T System Date T Boot menu options T All Exit menu options excluding Load Setup Defaults A supervisor password must first be set before creating a user password Set HDD Password When set this password will restrict a user s access to the internal hard disk drive It will be required...

Page 29: ...1 Press or to highlight a set password field then press Enter The password box appears 2 Type a password then press Enter IMPORTANT Be very careful when typing your password because the characters do not appear on the screen Only shaded blocks representing each typed character are visible 3 Retype the password to verify the first entry then press Enter You will be prompted to save the new password...

Page 30: ...he corresponding password status field displays Clear to indicate that the password has been disabled 5 Press F10 to save the changes you made and close the Setup Utility To clear a lost password If you have forgotten the user password the computer will continue to function normally but you will have limited access to the Setup Utility If you have enabled the Password on Boot field and you forget ...

Page 31: ...ts 11 Press F10 to save the changes you made and close the Setup Utility To clear a lost HDD password It uses on dos environment To decode HDD password error code for unlock hard disk 1 Open the computer in a DOS environment 2 Type the following command A unlock6 XXXXX 00 3 Press Enter to display the command options 4 Select option 2 upper case ASCII code then press Enter 5 Write down the generate...

Page 32: ...he operating system By default Setup searches for boot devices in the order shown in the screen below To set the boot drive sequence 1 Press or to select a bootable device 2 Press F6 to move the device up the list or F5 to move it down the list 3 Press F10 to save the changes you made and close the Setup Utility ...

Page 33: ...ges made and closes the Setup Utility Keyboard shortcut F10 Exit Discarding Changes Discards changes made and closes the Setup Utility Load Setup Defaults Loads the factory default settings for all Setup fields Keyboard shortcut F9 Discard Changes Discards all changes made to the Setup Utility and loads the previous configuration settings Save Changes Saves all changes made to the Setup Utility ...

Page 34: ...he system from the bootable diskette The flash utility will automatically be executed 4 Follow the on screen instructions to finish the flashing of the BIOS BIOS Recovery If a BIOS flash procedure fails to complete perform a BIOS recovery procedure by using the Crisis Recovery Diskette During this procedure the system will force the BIOS to enter a special BIOS block called boot block to boot up t...

Page 35: ...aunch Manager 2 Select which key to configure then click the Add button opposite it 3 You can set the key to open a particular file or program or display a Web site address Select the corresponding radio button then type or browse for your selection 4 If you ve entered a Web site address key in a descriptive label for the new easy launch key function 5 Click OK 6 Click OK to save the new settings ...

Page 36: ...26 Chapter 2 ...

Page 37: ...The disassembly procedure described in this chapter is a gradual process as illustrated in the flowcharts preceding each disassembly stage section This means that users need to observe the instructions in a step by step manner To illustrate removing the HDD assembly will require that you first remove the battery pack and the stylus Failure to observe the gradual flow of the process may result in c...

Page 38: ...ug the power cord from the computer 3 Unplug all peripheral cables from the computer 4 Close the notebook lid and place the computer on a flat steady surface Screw Type Color Part Number A M2 x L8 BZN NYLOK Black 86 00D75 220 B M2 x L4 BZN Black 86 00A02 140 C M2 5 x L8 BZN NYLOK Black 86 00E34 738 D M2 x L4 BZN NYLOK Black 86 00E13 524 E M3 x L4 Silver 86 9A554 4R0 F M2 x L3 BZN NYLOK Black 86 00...

Page 39: ... L4 BZN NYLOK 86 00E13 524 E M3 x L4 86 9A554 4R0 F M2 x L3 BZN NYLOK 86 00E25 723 G M2 x L2 5 BZN NYLOK 86 00D72 620 Turn off computer and disconnect power cord SD dummy card EXpressCard dummy card Battery pack L case cover Ax1 Bx7 Cx1 DIMM WLAN board Dx2 HDD assembly Hard drive shielding Ex2 Hard drive module ODD assembly ODD bracket Cx1 ODD module Fx2 Fan Dx1 Heat sink Dx4 Gx5 Processor VGA boa...

Page 40: ...t the card as if you were pushing it further into the slot letting the card spring out 2 Pull the SD dummy card out of its slot Removing the PC Card Dummy Card 1 Press the PC card slot eject button to pop it out then press it again to eject the dummy card ...

Page 41: ...dummy card out of its slot Removing the Battery Pack 1 Turn the unit over with the base facing upward 2 Slide the battery lock to the unlock position 3 Slide and hold the battery release latch then remove the battery pack from its bay ...

Page 42: ...ower case cover 2 Pry the lower case cover from the main unit then remove it Removing the Memory Modules 1 Push out the latches on both sides of the exterior DIMM slot DM1 Step Type Quantity Color Torque 1 M2 x L8 BZN NYLOK 1 Black 1 6 kgf cm 15 M2 x L4 BZN 4 Black 1 6 kgf cm 15 ...

Page 43: ...rom its slot 3 Repeat steps 1 and 2 to remove the second memory module Removing the WLAN Board 1 Peel off the end of the bar code tape securing the WLAN antennas 2 Disconnect the antennas from the WLAN board then move them away from the board ...

Page 44: ...ove the WLAN board from its slot MINIC1 Removing and Dismantling the HDD Assembly 1 Use the clear plastic tab and the black mylar tape to disconnect the HDD assembly from its connector SATA Step Type Quantity Color Torque 3 M2 x L4 BZN NYLOK 2 Silver 1 6 kgf cm 15 ...

Page 45: ... 35 2 Remove the HDD assembly from the main unit 3 Remove the HDD rubber enclosure from the assembly 4 Remove the screws on the HDD module shielding Step Type Quantity Color Torque 4 M3 x L4 2 Silver 3 kgf cm 15 ...

Page 46: ...odule Removing and Dismantling the ODD Assembly 1 Remove the screw securing the ODD assembly to the main unit 2 Use a plastic flat screwdriver to push the ODD assembly out of the main unit Step Type Quantity Color Torque 1 M2 5 x L8 1 Black 3 kgf cm 15 ...

Page 47: ...Chapter 3 37 3 Pull the ODD assembly out of its bay 4 Remove the screws securing the ODD bracket 5 Detach the ODD bracket from the module Step Type Quantity Color Torque 4 M3 x L4 2 Silver 3 kgf cm 15 ...

Page 48: ...n 1 Disconnect the fan cable from its system board connector FAN1 2 Remove the screws securing the cooling fan 3 Peel off the aluminum tape on the top edge of the cooling fan Step Type Quantity Color Torque 2 M2 x L4 BZN NYLOK 2 Black 1 6 kgf cm 15 ...

Page 49: ... the main unit Removing the Heat Sink 1 Remove the screws securing the heat sink 2 Carefully pull the heat sink from the unit base then remove it from the system board Step Type Quantity Color Torque 1 M2 x L2 5 BZN NYLOK 5 Silver 1 6 kgf cm 15 ...

Page 50: ... clockwise to the unlock position note the unlock icon Torque value 3 kgf cm 15 2 Hold the processor by its edges and remove it from its socket U52 IMPORTANT When installing a processor note the golden arrow on the corner to make sure the processor is properly oriented over the socket Refer to the figure above ...

Page 51: ...L3 BZN NYLOK 86 00E25 723 H M2 5 x L12 BZN NYLOK 86 00E67 63C I M2 5 x L4 BZN NYLOK 86 00D30 630 J M2 5 x L6 BZN NYLOK 86 00E33 736 K M2 X L2 NI 86 00D77 320 Main unit Keyboard Middle cover LCD module Cx2 Hx2 Power board Dx4 Upper case Ix1 Cx10 Jx2 Dx3 Lower case Power FPC cable Speaker case Dx3 Kx3 Launch board Dx2 Touchpad board bracket Dx3 Modem board Fx2 Bluetooth board Subwoofer USB board Dx1...

Page 52: ...lastic flat screwdriver to pry open the outer edge of the cover then continue prying on the hinge sides until the cover is released from the U case 3 Remove the middle cover from the main unit Removing the Keyboard 1 Remove the screws securing the keyboard Step Type Quantity Color Torque 1 M2 x L2 5 BZN NYLOK 2 Silver 1 6 kgf cm 15 ...

Page 53: ...n turn it over the palmrest to gain access to the keyboard cable 3 Disconnect the keyboard cable from its system board connector KB1 to completely detach the keyboard from the main unit Removing the LCD Module 1 Peel off the silver acetic tape protecting the LCD cable ...

Page 54: ...r LCD1 3 Peel off the masking tape securing the WLAN and internal microphone cables to the U case 4 Disconnect the LCD cable from its system board connector LCD1 5 Pull out the WLAN antennas from underneath the computer base and then release them from their U case latches ...

Page 55: ...stem board connector INTMIC1 7 Release the internal microphone cable and the main or aux WLAN antenna white from their U case latches 8 Release the main or aux WLAN antenna black from their U case latches 9 Close the computer lid and turn the unit over to the base side ...

Page 56: ... again 12 Remove the hinge screws securing the LCD module 13 Detach the LCD module from the main unit Proceed to page 57 for instructions on how to disassemble the LCD module Step Type Quantity Color Torque 10 M2 5 x L8 BZN NYLOK 2 Black 3 kgf cm 15 Step Type Quantity Color Torque 12 M2 5 x L12 BZN NYLOK 2 Silver 4 kgf cm 15 ...

Page 57: ...Chapter 3 47 Removing the Upper Case 1 Disconnect the following system cables from their board connectors t Notebook lid cable LID1 t Fingerprint board cable FP1 t Touchpad board cable TPAD1 ...

Page 58: ... 3 Remove the lower case screws securing the upper case 4 Turn the unit over again and remove the single top upper case screw Step Type Quantity Color Torque 3 M2 5 x L4 BZN NYLOK 11 Black 3 kgf cm 15 Step Type Quantity Color Torque 4 M2 5 x L4 BZN NYLOK 1 Silver 3 kgf cm 15 ...

Page 59: ... case underside 2 Remove the screw securing the LED board 3 Peel off the LED board cable from the upper case then grasp the LED board and pull the cable through its upper case opening 4 Disconnect the LED board cable from its board connector Step Type Quantity Color Torque 2 M2 x L3 BZN NYLOK 1 Silver 1 6 kgf cm 15 ...

Page 60: ...e Fingerprint and Touchpad Boards 1 Disconnect the fingerprint board cable 2 Detach the fingerprint board cable from the upper case 3 Disconnect the touchpad board cable 4 Detach the fingerprint board cable from the upper case ...

Page 61: ...racket 6 Detach the fingerprint board bracket from the upper case 7 Remove the screws securing the fingerprint board Step Type Quantity Color Torque 5 M2 x L4 BZN NYLOK 4 Silver 1 6 kgf cm 15 Step Type Quantity Color Torque 7 M2 x L4 BZN NYLOK 2 Silver 1 6 kgf cm 15 ...

Page 62: ...the upper case to detach it CAUTION The touchpad board is glued to the upper case Remove the touchpad board only if it is defective Removing the Card Reader Board 1 Remove the screws securing the card reader board to the system board Step Type Quantity Color Torque 1 M2 x L3 BZN NYLOK 2 Silver 1 6 kgf cm 15 ...

Page 63: ...3 2 Detach the card reader board from its connector CRB1 Removing the Bluetooth Board 1 Disconnect the Bluetooth board cable from its system board connector BLUE1 2 Detach the Bluetooth board from the left speaker ...

Page 64: ...ove the single screw securing the system board to the lower case 3 Detach the system board from the upper case then turn it over to gain access to the modem board Proceed to the next section for instructions on how to remove the modem board Step Type Quantity Color Torque 2 M2 x L4 BZN NYLOK 1 Silver 1 6 kgf cm 15 ...

Page 65: ...dem board from its system board connector MDC1 then disconnect the modem cable from the board Removing the Speakers 1 Remove the screws securing the speakers Step Type Quantity Color Torque 1 M2 x L3 BZN NYLOK 2 Silver 1 6 kgf cm 15 Step Type Quantity Color Torque 1 M2 X L2 NI 2 Silver 1 6 kgf cm 15 ...

Page 66: ...56 Chapter 3 2 Release the speaker cable from its lower case latches 3 Remove the speakers from the lower case ...

Page 67: ...13 524 F M2 x L3 BZN NYLOK 86 00E25 723 J M2 5 x L6 BZN NYLOK 86 00E33 736 L M2 5 x L5 BZN NYLOK 86 00F19 735 M M2 5 x L3 BZN NYLOK 86 00D52 630 LCD module LCD bezel Jx6 LCD panel Lx4 Dx2 LCD chassis LCD panel brackets Fx6 Inverter board LCD CCD cable LCD module hinge Lx2 CCD board Internal microphone WLAN antennas Mx1 ...

Page 68: ... Remove the rubber pads securing the LCD bezel screws 2 Remove the screws securing the LCD bezel 3 Carefully pry the LCD bezel open and remove it from the LCD module Step Type Quantity Color Torque 2 M2 5 x L6 BZN NYLOK 6 Black 3 kgf cm 15 ...

Page 69: ...er Board 1 Remove the screws on the lower edge of the LCD panel 2 Turn the board over and disconnect the 2P cable 3 Disconnect the inverter cable from the board Step Type Quantity Color Torque 1 M2 x L3 BZN NYLOK 3 Black 1 6 kgf cm 15 ...

Page 70: ...Hinges 1 Remove the screws securing the LCD module hinges 2 Remove the LCD module hinges from the LCD chassis Removing the LCD Panel 1 Disconnect the CCD board cable Step Type Quantity Color Torque 1 M2 5 x L5 BZN NYLOK 2 Black 3 kgf cm 15 ...

Page 71: ...er 3 61 2 Release the WLAN antennas from the left and right LCD brackets 3 Remove the LCD panel from its chassis Removing the LCD CCD Cable 1 Peel off the LCD CCD cable from the bottom edge of the LCD panel ...

Page 72: ...e cables s LCD connector then disconnect the cable from the LCD panel PCB Removing the LCD Panel Brackets T Remove the screws securing the LCD panel brackets Step Part Number and Type Quantity Color Torque M2 x L3 BZN NYLOK 8 Silver 1 6 kgf cm 15 ...

Page 73: ... Internal Microphone and the CCD Board 1 Peel off the aluminum foil tabs and acetic tape securing the microphone cable 2 Carefully remove the internal microphone from the LCD chassis 3 Remove the CCD board from the LCD chassis ...

Page 74: ...64 Chapter 3 Removing the WLAN Antennas 1 Peel off the aluminum foil tabs securing the WLAN antennas 2 Carefully detach the WLAN antenna from the LCD chassis ...

Page 75: ...rough diagnostic tests or by repeating the same condition that precedes the symptoms 3 Refer the table below to determine which corrective action to perform Problem Symptom Section to Refer to Power failure The power indicator does light up or stay lit Power System Check on page 67 POST failure POST does not complete No beep or error codes issued POST Error Message on page 69 Undetermined Problems...

Page 76: ... drive 1 Boot from the diagnostics diskette and start the diagnostics program 2 Check if the CD ROM Test is successful pass 3 Follow the instructions in the message window If an error occurs reconnect the CD ROM drive connector on the system board If the error still remains 1 Reconnect the CD ROM module 2 Replace the CD ROM module 3 Replace the system board Keyboard or Auxiliary Input Device Check...

Page 77: ...r is supplied t If the failure is cause by a defective AC adapter refer to the Check the AC Adapter section t If the failure is cause by a defective battery pack refer to the Check the Battery Pack section Check the AC Adapter Unplug the AC adapter cable from the computer and measure the output voltage at the plug of the AC adapter cable Refer the figure below 1 If the voltage is not correct repla...

Page 78: ...king the battery charge function 1 Use a discharged battery pack or a battery pack that has less than 50 of the total power remaining when installed in the computer 2 If the battery charge indicator does not light up remove the battery pack and allow it to return to room temperature then reinstall the battery pack 3 If the charge indicator still does not light up replace the battery pack Touchpad ...

Page 79: ...m is not listed see Undetermined Problems on page 81 NOTE Most of the error messages occur during POST Some of them display information about a hardware device e g the amount of memory installed Others may indicate a problem with a device such as the way it has been configured IMPORTANT If the system fails after you make changes in the Setup Utility menus reboot the computer enter Setup then press...

Page 80: ...eplace and run Setup Replace the RTC battery then access the Setup Utility to reconfigure the system time setttings System CMOS checksum bad Default configuration used RTC battery Run the Setup Utility to reconfigure the system time settings System timer error RTC battery Run the Setup Utility to reconfigure the system time settings System board Real time clock error RTC battery Run the Setup Util...

Page 81: ...tem defaults RTC battery System board Operating system not found Run the Setup Utility and see if fixed disk and drive A are properly identified Diskette drive Hard disk drive System board Error Message FRU Action in Sequence No beep power indicator turns off and the LCD screen is blank Power source battery pack and power adapter Refer to the Power System Check section on page 67 Ensure every inte...

Page 82: ...IN POST flag 0Ah Initialize CPU registers 0Bh Enable CPU cache 0Ch Initialize caches to initial POST values 0Eh Initialize I O component 0Fh Initialize the local bus IDE 10h Initialize Power Management 11h Load alternate registers with initial POST values 12h Restore CPU control word during warm boot 13h Initialize PCI Bus Mastering devices 14h Initialize keyboard controller 16h 1 2 2 3 BIOS ROM c...

Page 83: ...d devices 4Ah Initialize all video adapters in system 4Bh QuietBoot start optional 4Ch Shadow video BIOS ROM 4Eh Display BIOS copyright notice 50h Display CPU type and speed 51h Initialize EISA board 52h Test keyboard 54h Set key click if enabled 58h 2 2 3 1 Test for unexpected interrupts 59h Initialize POST display service 5Ah Display prompt Press F2 to enter SETUP 5Bh Disable CPU cache 5Ch Test ...

Page 84: ...skable Interrupts NMIs 8Ah Initialize Extended BIOS Data Area 8Bh Test and initialize PS 2 mouse 8Ch Initialize floppy controller 8Fh Determine number of ATA drives optional 90h Initialize hard disk controllers 91h Initialize local bus hard disk controllers 92h Jump to UserPatch2 93h Build MPTABLE for multi processor boards 95h Install CD ROM for boot 96h Clear huge ES segment register 97h Fixup M...

Page 85: ...ror logging C3h Initialize error display function C4h Initialize system error handler C5h PnPnd dual CMOS optional C6h Initialize notebook docking optional C7h Initialize notebook docking late C8h Force check optional C9h Extended checksum optional D2h Unknown interrupt E0h Initialize the chipset E1h Initialize the bridge E2h Initialize the CPU E3h Initialize the system timer E4h Initialize system...

Page 86: ...upt vectors F1h Initialize Run Time Clock F2h Initialize video F3h Initialize System Management Mode F4h 1 Output one beep before boot F5h Boot to Mini DOS F6h Clear Huge Segment F7h Boot to Full DOS Code Beeps POST Routine Description ...

Page 87: ...color displayed Reconnect the LCD CCD cable LCD cable Inverter board LCD panel System board LCD has extra horizontal or vertical lines displayed Inverter board LCD CCD cable LCD panel System board Symptom Error Action in Sequence Power shuts down during operation Power source battery pack and power adapter Refer to the Power System Check section on page 67 Battery pack Power adapter System board T...

Page 88: ... hibernation mode and emits four short beeps every minute Press Fn o and see if the computer enters hibernation mode Check the system hibernation settings Press the key then select ePower Management from the Empowering Technology interface Touchpad Keyboard Hard disk drive System board The system does not enter standby mode after closing the notebook lid Check the system hibernation settings Press...

Page 89: ...y does not work correctly Press Fn F5 LCD CRT both display switching System board USB does not work correctly System board Print problems Run printer self test Printer driver Printer cable Printer System board Keyboard one or more keys does not work Reconnect the keyboard cable Keyboard System board Touchpad does not work Reconnect the touchpad cable Touchpad board System board Internal modem does...

Page 90: ... discharge or software errors FRU replacement should be considered only when a recurring problem exists When analyzing an intermittent problem do the following 1 Run the advanced diagnostic test for the system board in loop mode at least ten times 2 If no error is detected do not replace any FRU 3 If any error is detected replace the FRU Rerun the test to verify that there are no more errors ...

Page 91: ...te non defective FRU 1 Shut down the computer 2 Visually check the failing FRU for damage If any problems are found replace the FRU 3 Remove or disconnect all the following devices t Non Acer devices t Printer mouse and other external devices t Battery pack t Hard disk drive t DIMM t Optical drive diskette drive t Cards in the ExpressCard 54 and card reader slots 4 Power on the computer 5 Determin...

Page 92: ...tion materials for all of Acer notebook desktop and server models including T Service guides for all models T User s manuals T Training materials T BIOS updates T Software utilities T Spare parts lists T Technical Announcement Bulletins TABs For these purposes we have included an Acrobat File to facilitate a hassle free downloading of our technical materials The following are also available in the...

Page 93: ...Chapter 5 83 System Block Diagram System Block Diagram and Board Layout Chapter 5 ...

Page 94: ...1 Notebook lid connector 3 CN1 PC card slot 4 U40 5 RTC1 CMOS battery RTC battery 6 CRB1 Card reader board connector 7 SPKR1 Speaker cable connector 8 BLUE1 Bluetooth board cable connector 9 FP1 Fingerprint board cable connector 10 TPAD1 Touchpad board cable connector 11 INTMIC1 Internal microphone cable connector 12 LEDB1 LED board cable connector 13 KB1 Keyboard cable connector ...

Page 95: ... MDC1 Modem board connector 2 BAT1 Battery pack connector 3 ODD1 Optical drive connector 4 DMI soDIMM slots 5 U57 ATI M690G chipset 6 MINIC1 WLAN board slot 7 U72 8 SATA1 Hard drive connector 9 U52 Processor socket 10 U53 11 FAN1 Fan cable connector ...

Page 96: ...abled the Password on Boot field and you forget the supervisor password you will not be able to boot up the computer Your TravelMate notebook has a hardware pin G41 for clearing a lost supervisor password Go to page 20 for related instructions ...

Page 97: ...ted Service Guide For ACER AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines NOTE To scrap or to return the defective parts you should follow the local government ordinan...

Page 98: ...88 Chapter 6 Aspire 5910 Exploded Diagram ...

Page 99: ...Chapter 6 89 TravelMate 4520 FRU List Category No Part Name and Description Acer Part No Audio related Boards ...

Page 100: ...90 Chapter 6 Cables Category No Part Name and Description Acer Part No ...

Page 101: ...Chapter 6 91 Fan Hard Disk Drive Category No Part Name and Description Acer Part No ...

Page 102: ...92 Chapter 6 Keyboard Category No Part Name and Description Acer Part No ...

Page 103: ...Chapter 6 93 Keyboard TM LCD Panel Category No Part Name and Description Acer Part No ...

Page 104: ...94 Chapter 6 Mechanical parts Category No Part Name and Description Acer Part No ...

Page 105: ...Chapter 6 95 Memory Optical Disc Drive Category No Part Name and Description Acer Part No ...

Page 106: ...96 Chapter 6 Power related Processor Category No Part Name and Description Acer Part No ...

Page 107: ...Chapter 6 97 Screws Miscellaneous Category No Part Name and Description Acer Part No ...

Page 108: ...98 Chapter 6 Category No Part Name and Description Acer Part No Audio related Boards ...

Page 109: ...Chapter 6 99 Cables Category No Part Name and Description Acer Part No ...

Page 110: ...100 Chapter 6 Fan Hard Disk Drive Category No Part Name and Description Acer Part No ...

Page 111: ...Chapter 6 101 Keyboard Category No Part Name and Description Acer Part No ...

Page 112: ...102 Chapter 6 Keyboard TM LCD Panel Category No Part Name and Description Acer Part No ...

Page 113: ...Chapter 6 103 Mechanical parts Category No Part Name and Description Acer Part No ...

Page 114: ...104 Chapter 6 Memory Optical Disc Drive Category No Part Name and Description Acer Part No ...

Page 115: ...Chapter 6 105 Power related Processor Category No Part Name and Description Acer Part No ...

Page 116: ...106 Chapter 6 Screws Miscellaneous Category No Part Name and Description Acer Part No ...

Page 117: ...B ST980811 KH 08001 030 Seagate Optical disc drive Panasonic Super Multi drive 12 7mm Tray DL 8X UJ 850 KU 00807 055 Panasonic Modem board Lite On Agere 54 09027 091 Lite On LAN controller Marvell 8071 B0 Marvell Bluetooth board T60H928 01 Bluetooth 56 25020 003 Wireless module Fox BRM 4311 Minicard BG 54 03320 001 Fox Camera module Suyin Camellia CN0314 OV03 56 18012 041 Suyin Fingerprint reader ...

Page 118: ... 033 WD Optical disc drive Sony Super Multi drive 12 7mm Tray DL 8X AD 7530A KU 0080E 002 Sony Modem board Lite On Agere 54 09027 091 Lite On LAN controller Marvell 8071 B0 Marvell Bluetooth board T60H928 01 Bluetooth 56 25020 003 Wireless module Fox BRM 4311 Minicard BG 54 03320 001 Fox Camera module Bison Lotus BN30V4O714300 56 18011 041 Bison Lotus Fingerprint reader scroll key scroll key Inver...

Page 119: ...cal disc drive Pioneer Super Multi drive 12 7mm Tray DL 8X DVR K17RS KU 00805 038 Pioneer Modem board Foxconn Conexant 3 3V 54 09018 051 Foxconn LAN controller Marvell 8071 B0 Marvell Bluetooth board T60H928 01 Bluetooth 56 25020 003 Wireless module Fox BRM 4311 Minicard BG 54 03320 001 Fox Camera module Suyin Camellia CN0314 OV03 56 18012 041 Suyin Fingerprint reader scroll key fingerprint reader...

Page 120: ...16007 011 HGST Optical disc drive Sony Super Multi drive 12 7mm Tray DL 8X AD 7530A KU 0080E 002 Sony Modem board Foxconn Conexant 3 3V 54 09018 051 Foxconn LAN controller Marvell 8071 B0 Marvell Bluetooth board T60H928 01 Bluetooth 56 25020 003 Wireless module Fox BRM 4321 Minicard ABGN 54 0309F 001 Fox Camera module Bison Lotus BN30V4O714300 56 18011 041 Bison Lotus Fingerprint reader scroll key...

Page 121: ...H 16007 011 HGST Optical disc drive Sony Super Multi drive 12 7mm Tray DL 8X AD 7530A KU 0080E 002 Sony Modem board Lite On Agere 54 09027 091 Lite On LAN controller Marvell 8071 B0 Marvell Bluetooth board T60H928 01 Bluetooth 56 25020 003 Wireless module Fox BRM 4321 Minicard ABGN 54 0309F 001 Fox Camera module Bison Lotus BN30V4O714300 56 18011 041 Bison Lotus Fingerprint reader scroll key scrol...

Page 122: ...112 Appendix A ...

Page 123: ...nitor DVI Acer AL1721 17 LCD monitor DVI ViewSonic VD201b 20 LCD DVI I DVI D D sub Westinghouse W37G HDMI HP LP2065 20 TFT monitor DVI Port HP S9500 19 monitor DVI Port Projector Dell 3300MP projector USB Port Test USB mouse Logicool USB mouse OWCM USB Logitech USB Wheel Mouse Logitech First Wheel Mouse Dell by logitech HP USB Optical Austin Mouse Belkin MiniGlow optical USB mouse HP USB optical m...

Page 124: ...LaserJet 2200 HP 450wbt Deskjet Mobile phone Sony Ericsson T610 Motorola V600 Nokia 6820 IEEE 1394 Port Test 1394 storage device LG DVD R RW 16X SONY DVD R RW 16X Transcend 2 5 Portable 80 GB HDD 1394 camera Sony DV 1394 hub ATEN FH 600 Firewire 6 port expansion hub WLAN Access Point Test Access point 802 11b Cisco Aironet 350 Cisco Aironet 1230 Access point 802 11a Intel Pro Wireless 5000 Netgear...

Page 125: ...256 MB SD card SanDisk 256 MB SD card Apacer 2 GB SD card 150x Hi Speed Kingmax 1GB SD card 66x Hi Speed SanDisk I GB SD card RIDATA 4 GB SD PRO Memory Card Memory Stick MS I O DATA 64 MB Memory Stick Apacer 128 MB Memory Stick Sony 512 MB Memory Stick Pro Lexar High speed 512 MB Memory Stick Pro Duo Lexar High speed 1 GB Memory Stick Pro Duo SanDisk 1GB Memory Stick Pro Sony High speed 2 GB Memor...

Page 126: ... NFL 2006 CD 04 216 q Nascar Thunder 2004 CD 04 113 q Nascar SimRacing CD 04 228 q NBA LIVE 2006 CD 04 214 WKS q Tiger Woods PGA Tour 2006 CD 04 199 q Medal of Honor Allied Assault Spearhead Expansion Pack CD 04 122 1 q FIFA World Cup GERMANY 2006 CD 04 234 q Sports FIFA 2006 Soccer CD 04 236 q Need for Speed Under Ground II DX9 Microsoft q Flight Simulator 2004 A Century of Flight CD 04 074 q Hal...

Page 127: ... voltage 1 0375 1 30V Socket type LGA775 Core logic Mobile Intel 945PM Express Chipset T North bridge 82945PM MCH T South bridge 82801GBM GHM ICH7 M Technologies T Intel Virtualization Technology T5500 does not support this technology T Enhanced Intel SpeedStep T Intel 64 bit architecture T Execute Disable Bit System Controllers Item Specification Storage controller Intel ICH7 M Memory controller ...

Page 128: ...stalled in both DIMM slots DIMM type DDR II synchronous DRAM Provider Hynix Nanya Model HYMP564S64C P6 Y5 AB HYMP512S64C P8 Y5 AB NT512T64UH8B0FN 3C DIMM size 512 MB 1 GB 512 MB DIMM speed 667 MHz Slot 1 Slot 2 Total Memory 0 MB 256 MB 256 MB 0 MB 512 MB 512 MB 0 MB 1024 MB 1024 MB 0 MB 2048 MB 2048 MB 256 MB 256 MB 512 MB 256 MB 512 MB 768 MB 256 MB 1024 MB 1280 MB 256 MB 2048 MB 2304 MB 512 MB 2...

Page 129: ...Audio integrated in the Intel ICH7 M T Dolby SurroundSound T Dolby Home Theater T S PDIF T MS Sound USB Interface Item Specification USB controller Integrated in the Intel ICH7 M USB specification 2 0 Number of USB port 4 two each on the left and right sides Keyboard Item Specification Keyboard controller Winbond WPC8768L Keyboard layout 88 89 93 key keyboard with international language support Fe...

Page 130: ...tor interface Mini Card form factor based on PCIe electrical interface LEDs Output Link Activity Single LED Operating temperature 0 to 80 C Humidity Non operating 50 to 92 RH non condensing at temperatures of 25 C to 80 C 50 to 90 RH non condensing at temperatures of 25 C to 35 C Operating system Microsoft Windows XP Professional Home Tablet 2000 Microsoft Windows 2000 XP 32 64 bit and Vista 32 64...

Page 131: ...to Bluetooth 1 2 when SIG specification is ratified Interface USB 1 1 Connector type USB Battery Pack Item Specification Type Lithium ion Li ion Vendor Panasonic Sanyo Sony Simplo Number of cells 6 8 6 8 6 8 6 8 Capacity mAh 4000 4800 4000 4800 4000 4800 4000 4800 AC Adapter Item Specification Specification Vendor Delta Lite On Model Name SADP 65KB DBE ADP 90SB BBEA LF PA 1650 02WR PA 1900 24AR DC...

Page 132: ...data heads 4 Interface ATA7 Serial ATA 1 0a Seek time average 12ms Rotational speed 5 400 0 1 rpm Data transfer rate Internal Buffer to Host 335 to 613 Mb s 300 MB s Buffer 8 MB Dimensions mm Height Width Depth 9 5 69 85 100 0 Weight 102g max Allowable voltage 5V 5 Temperature Operating Non operating 5 to 55 C 40 to 60 C Humidity non condensing 8 90 R H Vibration Operating Non operating 9 8m s2 1G...

Page 133: ... RW CD ROM CD ROM XA CD DA CD I CD Extra CD Text Photo CD Video CD Buffer memory 2 MB Power supply 5V DC LCD Panel Specification Provider CMO AUO Samsung Model name N154I2 B154EW02 V1 LTN154AT01 001 G can t locate this model Screen size 15 4 wide 15 4 wide Resolution H x V 1280x800 WXGA 1280x800 WXGA Color support 262K 262K Brightness nits 200 200 Contrast ratio 400 1 400 1 Viewing angle 20 45 45 ...

Page 134: ...CI 2 2 or later T System HDD Password Security Control T INT 13h Extensions T PnP BIOS 1 0a T SMBIOS 2 4 or later T BIOS Boot Specification Compal Phoenix Intel T Simple Boot Flag 1 0 T Boot Block T PCI Bus Power Management Interface Specification T USB Specification 1 1 2 0 T IEEE 1394 1 0 T USB 1394 CD ROM Boot Up support T PC Card Standard 1995 PCMCIA 3 0 Compliant Device T IrDA 1 0 T Support I...

Page 135: ...in this state T S3 Sleeping State T CPU set power down T VGA suspend T Audio power down T Hard disk power down T Optical drive power down T Card reader function suspend T S4 Sleeping State hibernation mode All system states and data are saved onto disk before power shutdown The same session is restored the next time the system is powered on Processor power management states To further conserve pow...

Page 136: ...126 Appendix C ...

Page 137: ...e Setup Util ity 13 ROM size 124 ROM type 124 specifications 124 vendor 124 Version 124 BIOS Supports protocol 124 Bluetooth board removing 53 compatibility test 114 function switch 6 interface 2 status indicator 10 Bluetooth board cable connector 84 cable part number 90 99 part number 89 98 boot up options drive sequence 22 boot up options multi boot menu 17 power on password 18 Quiet Boot 17 rem...

Page 138: ...31 cooling fan 38 ExpressCard 54 dummy card 30 flowchart 29 HDD assembly 34 heat sink 39 lower case cover 32 ODD assembly 36 processor 40 SD dummy card 30 WLAN board 33 F Features 117 fingerprint board cable connector 84 removing 50 FRU list component part numbers 89 exploded diagram 88 overview 87 H hard disk drive activity indicator 10 compartment 9 D2D recovery 17 password 18 hardware configura...

Page 139: ...board 63 flowchart 57 inverter board 59 LCD bezel 58 LCD brackets 62 LCD hinges 60 LCD panel 60 LCD CCD cable 61 microphone 63 WLAN antennas 64 LCD panel part number 93 102 removing 60 LCD CCD cable part number 90 99 removing 61 system board connector 84 LED board removing 49 line in jack 6 lower case part number 95 104 lower case cover part number 95 104 removing 32 M main unit disassembly Blueto...

Page 140: ... 8 location 8 Phoenix TrustedCore Setup Utility accessing 14 Boot menu 22 Exit menu 23 Information menu 16 legend bar 14 Main menu 17 menu bar 14 navigating 15 Security menu 18 system dafaults 23 POST beep codes 72 error messages 69 power Acer QuicCharge 3 battery pack 9 button 5 DC in jack 8 disconnecting 28 indicator 10 power management 3 power management specification 125 power board part numbe...

Page 141: ...assword 20 HDD password 18 lost password 20 power on password 18 reminders 19 removing 20 resetting 20 setting 19 status 18 supervisor password 18 user password 18 system security system passwords 18 system specifications environmental 4 industry standards 3 physical 4 security features 3 system time 17 system tour base view 9 easy launch keys 11 front view close 6 front view open 5 left view 7 pr...

Page 142: ...rd cable part number 91 100 part number 90 99 user password 18 V VGA board part number 90 99 VGA port 8 Voice and Video over Internet Protocol 2 VVoIP see Voice and Video over Internet Protocol 2 W wireless LAN compatibility test 114 solution 2 WLAN function switch 6 status indicator 10 WLAN antenna part number 91 100 WLAN antennas disconnecting 33 removing 64 WLAN board part number 90 99 removing...

Page 143: ...Index 133 ...

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