Acer AT350 F2 Series Service Manual Download

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AT350 F2 Series

Service Guide

Summary of Contents for AT350 F2 Series

Page 1: ...AT350 F2 Series Service Guide ...

Page 3: ...he power outlet you plug the power cord into is easily accessible and located as close to the equipment operator as possible When you need to disconnect power to the equipment be sure to unplug the power cord from the electrical outlet Warnings Do not use this product near water Do not place this product on an unstable cart stand or table If the product falls it could be seriously damaged Slots an...

Page 4: ...ing of all products plugged into the wall outlet does not exceed the fuse rating Do not overload a power outlet strip or receptacle by plugging in too many devices The overall system load must not exceed 80 of the branch circuit rating If power strips are used the load should not exceed 80 of the power strip s input rating This product s power supply is equipped with a three wire grounded plug The...

Page 5: ...ange in performance indicating a need for service the product does not operate normally after following the operating instructions Note Adjust only those controls that are covered by the operating instructions since improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal condition Disposal instructi...

Page 6: ...ent or relocate the receiving antenna Increase the separation between the device and receiver Connect the device into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio television technician for help Notice Shielded cables All connections to other computing devices must be made using shielded cables to maintain compliance with F...

Page 7: ...mérique de la classe B est conforme a la norme NMB 003 du Canada Compliant with Russian regulatory certification Notice BSMI Laser compliance statement The CD or DVD drive used with this computer is a laser product The CD or DVD drive s classification label shown below is located on the drive CLASS 1 LASER PRODUCT CAUTION INVISIBLE LASER RADIATION WHEN OPEN AVOID EXPOSURE TO BEAM Appareil à laser ...

Page 8: ...orzichtig Onzichtbare laserstraling indien geopend Voorkom blootstelling aan straal Declaration of Conformity for EU countries Hereby Acer declares that this system is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC List of applicable countries This device must be used in strict accordance with the regulations and constraints in the country of use...

Page 9: ...g off the system 24 3 System upgrades 25 Installation precautions 26 ESD precautions 26 Pre installation instructions 26 Post installation instructions 27 Opening the server 28 Removing and installing the side panel 28 Configuring the hard disk drive 30 Accessing the drive bays 30 Hard disk drive configuration guidelines 31 Determining the drive status 32 Installing additional hard disk drives wit...

Page 10: ...on 81 SCU Storage Control Unit Configuration 81 PCI Configuration 82 USB Configuration 84 Super IO Configuration 85 Power Configuration 86 Console Redirection 87 Security Settings 90 Server Management 92 System Information 93 Boot Options 96 Set Boot Priority 96 UEFI Boot Drive BBS Priority 97 Hard Disk Drive BBS Priority 97 Optical Disk Drive BBS Priority 97 Removable Device BBS Priority 97 Netwo...

Page 11: ... System rack installation 124 Vertical mounting hole pattern 125 Installing the system into the rack 126 Appendix C Acer Smart Console 133 Using Acer Smart Console 134 Software requirements 134 Acer Smart Console Features 135 Introduction to the IPMI Platform 136 Configuring the Acer Smart Console Settings 137 Configuring BIOS 137 Connecting to the Remote Server 140 Accessing the Remote Server via...

Page 12: ...ording 176 Console Redirection Recording 177 Console Redirection Macro 178 Console Redirection Options 180 Console Redirection Options Hotkey Settings 181 Console Redirection Options Preference Display 182 Console Redirection Options Preference Input 184 Console Redirection Options Preference Language Settings 186 Console Redirection Options Preference Window 188 Console Redirection Options Prefer...

Page 13: ...nance Firmware Update 206 Maintenance Unit Reset 208 Maintenance Factory Default 210 Maintenance IPMI Configuration 211 Maintenance SDR Replacement 212 Maintenance Console Event Log 213 Miscellaneous 214 Index 215 ...

Page 14: ...xiv ...

Page 15: ...1 System tour ...

Page 16: ...I E Gen 3 0 and 1600 MHz DDR3 memory greatly enhancing system performance for high end server platforms The AT350 F2 targets small and medium businesses that require server solution combined with performance reliability and expandability AT350 F2 is a flexible and high reliability tower server that satisfies growing businesses and customers needs System features and support Supports up to eight 3 ...

Page 17: ...3 External and internal structure Front panel With 3 5 inch HDD bays ...

Page 18: ...2 5 inch or 3 5 inch hard disk drives 2 5 25 inch drive bays Drive bays for 5 25 inch devices i e ODD tape drives etc 3 Optical drive Disk drive for reading CD VCD and DVD contents 4 Power button Press to turn the server on off or to put it in standby mode 5 Power indicator Indicates the system power status ...

Page 19: ...ctivity indicator Indicates the system network 2 connection status 10 System ID switch indicator Indicates if the system ID button is pressed or activated through IPMI 11 USB 2 0 ports Connect to USB devices 12 Bezel door Unlock and open the bezel door to power on the server and access the server s hard drives and USB ports 13 Security keylock Secures the bezel door to protect the server unit from...

Page 20: ...cator Amber Blink HDD access N A Off No access and No HDD fault System status Red On CPU overheat Red Fast blink once per second Fan failure Red Slow blink once every 4 seconds Power failure N A Off Normal LAN activity indicators LAN1 LAN2 Green On LAN link No access Green Blink LAN access N A Off Disconnect Idle System ID indicator N A Off Normal Blue On System ID button pressed Blue Blinking IPM...

Page 21: ...rovides power to the system 2 System fans Regulate the system airflow 3 PCI slot covers Protect the vacant expansion slots 4 VGA port Connects to monitors 5 LAN port 4 Connects to an internet or intranet network 6 LAN port 2 Connects to an internet or intranet network ...

Page 22: ... devices 10 USB 2 0 ports Connect to USB devices 11 COM port Connects to serial devices 12 Server management port 10 100 Reserved for remote management of server LED indicator LED color LED state Status RJ45 LED left N A Off No connection or 10 Mbps Green On 100 Mbps Amber On 1000 Mbps RJ45 LED right Yellow On Active connection Yellow Blinking Transmit Receive activity No Icon Component Descriptio...

Page 23: ...onents No Component 1 2 CPU2 DIMM modules 3 4 Heat sink fan HSF assemblies 5 6 CPU1 DIMM modules 7 Sliders for the 5 25 devices 8 HDD carriers 9 System fans 10 Mainboard 11 PCI slot lock 12 System fans 13 Power supply ...

Page 24: ...de Description 1 P2 DIMM H1 P2 DIMM H2 P2 DIMM H3 P2 DIMM G1 P2 DIMM G2 P2 DIMM G3 DDR3 DIMM slots for CPU2 2 CPU2 Processor 2 socket 3 JP12C1 Power Supply SMBUS I2C Header 4 JPW3 8 pin 12V power connectors 5 JPW2 8 pin 12V power connectors ...

Page 25: ...System fan header 13 P1 DIMM D1 P1 DIMM D2 P1 DIMM D3 P1 DIMM C1 P1 DIMM C2 P1 DIMM C3 DDR3 DIMM slots for CPU1 14 SP1 Onboard Buzzer 15 FAN4 System fan header 16 FANA System fan header 17 FANB System fan header 18 JS1 SCU SAS Port 0 3 19 JS2 SCU SAS Port 4 7 20 J17 Serial Link General Purpose IO Header1 21 J18 Serial Link General Purpose IO Header2 22 I SATA0 Intel AHCI SATA connector 23 I SATA1 ...

Page 26: ...B Port 33 JBT1 USB Port CMOS CLEAR 34 JTPM1 Trusted Platform Support Header 35 JI2C1 SMB to PCI E Slot Enabled 36 JI2C2 SMB to PCI E Slot Enabled 37 COM2 COM2 Header 38 JTSBY1 Standby header 39 JPG1 VGA enable disable jumper 40 CPU1 Slot 1 PCI E x 16 slot 1 for CPU1 41 CPU1 Slot 2 PCI E x 8 slot 2 x4 link for CPU1 42 CPU1 Slot 3 PCI E x 16 slot 3 for CPU1 43 JPB1 BMC enable disable jumper 44 CPU2 ...

Page 27: ... DIMM E2 P2 DIMM E3 P2 DIMM F1 P2 DIMM F2 P2 DIMM F3 DDR3 DIMM slots for processor 2 50 LAN2 4 LAN port 2 4 51 LAN1 3 LAN port 1 3 52 USB 2 3 USB port 2 3 53 USB 0 1 USB port 0 1 54 COM1 Backplane COM port 55 FAN6 System fan header 56 FAN5 System fan header No Code Description ...

Page 28: ...BT1 Clear CMOS To clear CMOS use a metal object such as a small screwdriver to touch both pads at the same time to short the connection 3 JPG1 Enable VGA 1 2 Close Enabled default setting 2 3 Close Disabled 4 JPB1 Enable BMC 1 2 Close Enabled default setting 2 3 Close Disabled 5 JPL1 Enable GLAN ports 1 2 Close Enabled default setting 2 3 Close Disabled ...

Page 29: ...15 Mainboard LEDs No LED Description State Status 1 LE1 Power LED Green On Power on 2 LEM1 BMC heartbeat LED Green blinking BMC normal 3 LE2 System ID switch LED Blue Unit identified ...

Page 30: ...1 System tour 16 ...

Page 31: ...2 System setup ...

Page 32: ...wer outlet Clean and dust free Stable surface free from vibration Well ventilated and away from sources of heat Secluded from electromagnetic fields produced by electrical devices such as air conditioners radio and TV transmitters etc Checking the package contents Check the following items from the package AT350 F2 system AT350 F2 accessory box If any of the above items is damaged or missing conta...

Page 33: ...19 Connecting peripherals Refer to the illustration below for specific connection instructions on the peripherals you want to connect to the system Front connections ...

Page 34: ...tion on how to configure the network setup Caution Do not route the power cord where it will be walked on or pinched by items placed against it The server is designed to be electrically grounded earthed To ensure proper operation plug the power cord into a properly grounded AC outlet only ...

Page 35: ...ies of power on self test POST messages appears The POST messages indicate if the system is running well or not Note If the system does not turn on or boot after pressing the power button go to the next section for the possible causes of the boot failure Aside from the POST messages you can determine if the system is in good condition by checking if the following occurred The power status indicato...

Page 36: ...e power outlet and to the power cord socket No power comes from the grounded power outlet Have an electrician check your power outlet Loose or improperly connected internal power cables Check the internal cable connections If you are not confident to perform this step ask a qualified technician to assist you Warning Make sure all power cords are disconnected from the electrical outlet before perfo...

Page 37: ...void smudges or fingerprints 4 Gently press the disc down to make sure that it is properly inserted Caution While pressing the disc be careful not to bend the disc tray Make sure that the disc is properly inserted before closing the disc tray Improper insertion may damage both the disc and the CD ROM drive 5 Press the drive Stop Eject button again to close the disc tray 6 On the Acer Smart Setup w...

Page 38: ... related user documentation To turn off the system via software 1 Press Ctrl Alt Delete on the attached keyboard or click Start on the Windows taskbar 2 Select Shut Down 3 Select Shut Down from the drop down menu then click OK To turn off the system via hardware If you cannot shut down the server via software press the power button for at least four seconds Quickly pressing the button may put the ...

Page 39: ...3 System upgrades ...

Page 40: ...y side down Wear a wrist grounding strap and attach it to a metal part of the server before handling components If a wrist strap is not available maintain contact with the server throughout any procedure requiring ESD protection Keep the work area free of nonconductive materials such as ordinary plastic assembly aids and foam packing Pre installation instructions Perform the steps below before you...

Page 41: ...tions Perform the steps below after installing a server component 1 See to it that all components are installed according to the described step by step instructions 2 Reinstall any expansion board s peripheral s bracket s and system cable s that have previously been removed 3 Reinstall the side panel 4 Reconnect the power peripheral and telecommunication cables 5 Turn on the system ...

Page 42: ...nel is removable to allow access to the server s internal components Refer to the following sections for instructions Removing and installing the side panel Removing the side panel 1 Observe the ESD precautions described on page 26 2 Observe the pre installation instructions described on page 26 3 Remove the two screws 1 on the rear edge of the side panel 4 Press the latch handle to unlock 2 and p...

Page 43: ...ctions described on page 26 2 Position the side panel so that the tabs on the cover align with the slots on the chassis 1 then slide the side panel toward the front of the chassis until you hear a click sound 2 3 Secure the side panel to the chassis using two screws 3 ...

Page 44: ...l hard disk drives in the second hard disk drive bay you need to purchase the optional bay and SAS RAID controller Note Maximum HDD support is SKU dependent Accessing the drive bays Since SATA SAS drives have hot plug capability you do not need to access the inside of the chassis or power down the system to install or replace SATA SAS drives Access the HDD bay door as follows 1 Unlock the drive ba...

Page 45: ...ain proper airflow Hard disk drive configuration guidelines Observe these guidelines when replacing or installing a hard disk drive Use only qualified SAS or SATA HDDs To purchase a SAS or SATA HDD contact your local representative Install hard disk drives in the special drive carriers that fit in the hard drive bays Before removing an HDD make sure to back up all important system files Check HDD ...

Page 46: ... has failed by checking the hot plug HDD status indicators 3 5 inch HDD 2 5 inch HDD 1 The state depends on HDD type Description Green Red Onboard SATA or RAID card without SGPIO support HDD present On Off Off HDD access Blink Off RAID card with SGPIO support HDD present no access On Off HDD access Blink HDD failure On HDD removal Off Off HDD insertion and rebuilding Blink 1 Hz HDD locate Blink 4 ...

Page 47: ... to remove the old drive proceed to the instructions below 1 Observe the ESD precautions described on page 26 2 Observe the pre installation instructions described on page 26 3 If necessary unlock 1 the bezel door then pull it open 2 System with 3 5 inch HDD System with 2 5 inch HDD ...

Page 48: ...m upgrades 34 4 Unlock the HDD carrier latch 1 5 Slide the HDD carrier latch to release the lever 2 6 Pull the lever and slide the carrier from the server 3 3 5 inch HDD with carrier 2 5 inch HDD with carrier ...

Page 49: ... have no plans of installing a new HDD to the server you must reinstall the blank HDD carrier or HDD cover to maintain proper airflow 8 Close the bezel door 9 Observe the post installation instructions on page 27 ...

Page 50: ...rd disk drive with carrier 1 Observe the ESD precautions described on page 26 2 If necessary unlock 1 the bezel door then pull it open 2 3 Pull the HDD cover straight out of the drive bay System with 3 5 inch HDD System with 2 5 inch HDD ...

Page 51: ...rrier in the empty bay until it locks into place 1 5 Close the HDD carrier lever 2 6 Lock the HDD carrier 3 3 5 inch HDD with carrier 2 5 inch HDD with carrier 7 Close the bezel door 8 Observe the post installation instructions on page 27 ...

Page 52: ...ou first need to remove the hard disk drive cover from the hard drive bay 1 Observe the ESD precautions described on page 26 2 Observe the pre installation instructions described on page 26 3 Remove the side panel described on page 28 4 Unlock the bezel door then pull it open 5 Pull the HDD cover straight out of the drive bay 3 5 inch HDD bays ...

Page 53: ...39 2 5 inch HDD bays 6 Install the optional hard disk drive bay cage by pushing it until it locks into place 3 5 inch HDD bays ...

Page 54: ...isk with carrier into the optional hard disk drive bay refer to the procedures on page 36 8 Plug the power and data cables of the carrier hard drives 9 Re install the side panel and close the bezel door 10 Observe the post installation instructions on page 27 ...

Page 55: ... You can choose to replace these default drives or you can install a new storage device on the second device bay Please ensure all installed devices support the SATA interface Installing an optional 5 25 inch storage device 1 Perform the pre installation instructions described on page 26 2 Remove the side panel described on page 28 3 Pull the locking tab 1 to release the empty 5 25 inch drive cage...

Page 56: ... inch drive cage Detach the metal brackets 2 6 Align the metal brackets with the new storage device and make sure the arrow 1 is pointing to the front Align the notches on the brackets with the holes 2 on the device 7 Use four screws to secure the metal brackets to the new 5 25 inch storage device ...

Page 57: ...rive is properly inserted if you hear a click and the locking tab locks into place 9 Connect the power 2 and SATA cables 3 to their connectors on the main board 10 Re install the side panel and close the bezel door 11 Observe the post installation instructions described on page 27 ...

Page 58: ...ribed on page 28 3 Disconnect the power 1 and SATA 2 cables connected to the storage device Pull out the tab 3 and pull out the device from the drive bay 4 4 If you intend to install a new storage device refer to the previous section 5 Re install the side panel and close the bezel door 6 Observe the post installation instructions described on page 27 ...

Page 59: ...atsink fan assembly When receiving a mainboard without a processor pre installed make sure that the plastic CPU socket cap is in place and none of the socket pins is bent otherwise contact your retailer immediately Removing and installing the heatsink fan assembly Removing the heatsink fan assembly Warning We do not recommend that the processor or the heatsink assembly be removed However if you do...

Page 60: ...s that secure the heatsink fan assembly to the mainboard 2 6 Lift the heatsink fan assembly off the mainboard 3 7 Lay down the heatsink in an upright position with the thermal patch facing upward Do not let the thermal patch touch the work surface 8 Observe the post installation instructions described on page 27 ...

Page 61: ...server on its side components showing 4 Do not apply any thermal grease to the heatsink or the processor die the required amount has already been applied 5 Place the heatsink on top of the processor 1 so that the four mounting holes are aligned with those on the preinstalled heatsink retention mechanism 6 Use a screwdriver to tighten the four heatsink screws 2 Do not fully tighten the screws or yo...

Page 62: ...s socket the system will fail to boot Before removing the processor make sure to back up all important system files Handle the processor and the heatsink fan assembly carefully Damage to either may prevent the system from functioning properly Replacing the processor Warning The processor becomes very hot when the system is on Allow it to cool off first before handling 1 Perform the pre installatio...

Page 63: ...49 5 Unlatch the hook shaped load lever then pull it upwards 1 6 Unlatch the bent load lever then pull it upwards 2 7 Open the retention plate to expose the processor ...

Page 64: ... the old processor out of its socket 9 Remove the new processor from its protective packaging 10 Make sure the alignment tabs on the socket fit the notch located on the edge of the processor 1 Insert the new processor into the socket 2 ...

Page 65: ...ress the bent load lever down and lock it in place 1 Press the hook shaped load lever down and lock it in place 2 If you notice any resistance when locking the retention plate with the load levers ensure tha the CPU is installed correctly ...

Page 66: ...ly and the processor socket retention plate 2 Apply a thin layer of thermal interface material before installing the HSF Make sure that only a very thin layer is applied so that both contact surfaces are still visible 14 Install the heatsink fan assembly described on page 47 15 Observe the post installation instructions described on page 27 ...

Page 67: ...a total of 24 DIMMs can be supported For UDIMM and quad rank RDIMM only a maximum of two DIMMs per channel can be supported Independent mode For all memory modes slot 1 in each channel should be populated first and then slot 2 If slot 1 is empty then slots 2 and 3 cannot be used For a single processor server configuration install the processor in CPU1 socket and the memory modules in slots P1DIMM ...

Page 68: ...fferent DIMMs in one channel the DIMM with higher rank and density should be populated from slot 1 Memory population for independent mode Single processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on availability 5 Do not mix UDIMMs...

Page 69: ... DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on availability 5 Do not mix UDIMMs with RDIMMs 6 3 DIMM per channel configuration is only available for single dual rank RDIMM 7 For UDIMM and quad rank RDIMM only a maximum of two DIMMs per channel can be supported ...

Page 70: ...lso channel B channel D with identical DIMMs The DIMM type size manufacturer should be the same The same rule applies to the CPU2 Memory population for mirroring mode Single processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on ava...

Page 71: ... DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on availability 5 Do not mix UDIMMs with RDIMMs 6 3 DIMM per channel configuration is only available for single dual rank RDIMM 7 For UDIMM and quad rank RDIMM only a maximum of two DIMMs per channel can be supported ...

Page 72: ... DIMMs The DIMM type size manufacturer should be the same The same rule applies to CPU2 Memory population for lockstep mode Single processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on availability 5 Do not mix UDIMMs with RDIMMs 6...

Page 73: ... DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on availability 5 Do not mix UDIMMs with RDIMMs 6 3 DIMM per channel configuration is only available for single dual rank RDIMM 7 For UDIMM and quad rank RDIMM only a maximum of two DIMMs per channel can be supported ...

Page 74: ...ules described in the independent mode Memory population for rank sparing mode Single processor configuration Notes 1 Place DIMMs in X location 2 DIMM population must correspond to the above tables 3 DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on availability 5 Do not mix UDIMMs with RDIMMs 6 3 DIMM per channel configuration is only ava...

Page 75: ... DIMM modules support 1 GB 2 GB and 4 GB DIMMs 4 DIMM modules support 8 GB and 16 GB DIMMs support depends on availability 5 Do not mix UDIMMs with RDIMMs 6 3 DIMM per channel configuration is only available for single dual rank RDIMM 7 For UDIMM and quad rank RDIMM only a maximum of two DIMMs per channel can be supported ...

Page 76: ...ntel E5 2600 series processor supports DIMM organized by 1Gb 2Gb or 4Gb DRAM chips Rank 1R Single Rank 2R Dual Rank 4R Quad Rank Note If quad rank DIMM is used a maximum of only two DIMMs per channel can be supported Bit Organization This platform supports x4 and x8 Note It is not recommended to mix DIMMs with different ranks in one system Speed PC3 6400 DDR3 800 PC3 8500 DDR3 1066 PC3 10600 DDR3 ...

Page 77: ...n insert the DIMM into the socket 1 6 Push the DIMM to the socket until the retaining clips snap inward 2 Note The DIMM slot is slotted to ensure proper installation If you insert a DIMM but it does not fit easily into the socket you may have inserted it incorrectly Reverse the orientation of the DIMM and insert it again 7 Observe the post installation instructions described on page 27 The system ...

Page 78: ...ortant data 1 Perform steps 1 through 3 of the previous section 2 Press the holding clips on both sides of the slot outward to release the DIMM 1 3 Gently pull the DIMM upward to remove it from the slot 2 4 If you intend to install a new DIMM refer to the previous section otherwise observe the post installation instructions described on page 27 ...

Page 79: ...he AT350 F2 has six PCI bus slots with separate bus segments namely Four PCI Express 3 0 x16 slots 1 3 4 and 5 One PCI Express 3 0 x8 slot 6 One PCI Express 3 0 x4 in x8 slot slot 2 For single processor configuration only CPU1 slot 1 3 is available ...

Page 80: ...compatible with the specification of the card you intend to install 5 Unclip the restraining latch 1 and open in the direction 2 shown below 6 Remove the screw holding the slot in place 3 7 Slide out the slot shield 4 Caution Do not discard the slot cover If the expansion card is removed in the future the slot cover must be reinstalled to maintain proper system cooling 8 Remove the expansion card ...

Page 81: ...the card in place 6 11 Close the restraining latch 7 12 Connect the appropriate cables to the card 13 Observe the post installation instructions described on page 27 When you turn on the system the BIOS setup automatically detects and assigns resources to the new device applicable only to Plug and Play expansion cards ...

Page 82: ...3 System upgrades 68 ...

Page 83: ...4 System BIOS ...

Page 84: ...ed Run Setup message to make changes to the BIOS setup Note If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance BIOS setup loads the configuration values in a battery backed non volatile memory called CMOS RAM This memory area is not part of the system RAM which allows confi...

Page 85: ...server The Setup Main menu will be displayed showing the menu bar Use the left and right arrow keys to move between selections on the menu bar BIOS setup primary menus The tabs on the Setup menu bar correspond to the seven primary BIOS Setup menus namely Main Advanced Security Server Management Boot Options Boot Manager Exit In the descriptive table following each of the menu screenshots settings ...

Page 86: ... only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu Note Grayed out fields are not user configurable Enter key Display a submenu screen Note Availability of submenu screen is indicated by a Esc If you press this key On one of the primary menu screens the Exit menu displays On a submenu screen the previous screen ...

Page 87: ...Speed Physical Count Displays the type of CPU detected by the BIOS Displays the speed of the CPU detected by the BIOS Displays the number of proces sors detected by the BIOS System Memory Size Displays the amount of memory detected by the BIOS System Date Sets the date following the weekday month day year format System Time Sets the system time following the hour minute second format ...

Page 88: ...ystem BIOS 74 Advanced menu The Advanced menu display submenu options for configuring the function of various hardware components Select a submenu item then press Enter to access the related submenu screen ...

Page 89: ...em during an attack Enabled Disabled Intel Virtualization Technology Available when supported by the CPU Select Enabled to support Intel Virtualization Technology which will allow one platform to run multiple operating systems and applications in independent partitions creating multiple virtual systems in one physical computer Enabled Disabled Intel AES NI Select Enabled to enable CPU new instruct...

Page 90: ...e is set to Enabled Enabled Disabled DCU Streamer Prefetcher Available when supported by the CPU Select Enabled to support Data Cache Unite DCU prefetch to speed up data accessing and processing in the DCU to enhance CPU performance Enabled Disabled DCU IP Prefetcher Select Enabled for DCU Data Cache Unit IP Prefetcher support which will prefetch IP addresses to improve network connectivity and sy...

Page 91: ... of operations in parallel Independent Mirroring Lockstep Rank Interleaving This feature allows the user to select a rank memory interleaving method Auto 1 Way 2 Way 4 Way 8 Way Channel Interleaving This feature selects from the different channel memory interleaving methods Auto 1 Way 2 Way 3 Way 4 Way Patrol Scrub Patrol Scrubbing is a process that allows the CPU to correct correctable memory err...

Page 92: ...e Memory is updated as well Select Enabled to use Demand Scrubbing for ECC memory correction Enabled Disabled Data Scrambling Select Enabled to enable data scrubbing to ensure data security and integrity Enabled Disabled Device Tagging Select Enabled to support device tagging Enabled Disabled Thermal Throttling Throttling improves reliability and reduces power consumption in the processor via auto...

Page 93: ...Select Use this feature to select the desired QPI frequency Auto 6 4 GT s 7 2 GT s 8 0 GT s Intel VT d Select Enabled to enable Intel Virtualization Technology support for Direct I O VT d by reporting the I O device assignments to the VWM Virtual Working Memory through the DMAR ACPI Tables This feature offers fully protected I O resource sharing across Intel platforms providing greater reliability...

Page 94: ...he dependency on other timestamp calculation devices such as an x86 RDTSC Instruction embedded in the CPU The High Performance Event Timer is used to replace the 8254 Programmable Interval Timer Enabled Disabled WHEA Support Select Enabled to enable Windows Hardware Error Architecture WHEA support which will provide a common infrastructure for the system to handle hardware errors on Windows platfo...

Page 95: ...ctivate the SATA controller and set the compatibility mode Enhanced Compatible Disabled SATA RAID Option ROM Initialize SATA RAID with legacy or uEFI ROM Legacy EFI PCH RAID Codebase Select SATA RAID with Intel or LSI ROM Intel LSI SATA Port0 SATA Port5 The BIOS displays the status of each SATA port as detected by the BIOS Parameter Description Options Storage Controller Unit Select Enabled to ena...

Page 96: ... OPROM CPU1 Slot 2 PCI E 3 0 x4 OPROM CPU1 Slot 3 PCI E 3 0 x16 OPROM CPU2 Slot 1 PCI E 3 0 x16 OPROM CPU2 Slot 2 PCI E 3 0 x16 OPROM CPU1 Slot 1 PCI E 3 0 x8 OPROM Select Enabled to enable Option ROM support to boot the computer using a network interface from the slots specified above Enabled Disabled On Board Graphics Controller Select Enabled to enable onboard graphics controller Enabled Disabl...

Page 97: ...on ROMs to boot the computer using a network device iSCSI PXE PCI ROM Priority Select PCI ROM as EFI or Legacy Compatible ROM Legacy ROM EFI Compatible ROM Network Stack Select Enabled enable PXE Preboot Execution Environment or UEFI Unified Extensible Firmware Interface for network stack support Enabled Disabled iSCSI Configuration This item displays iSCSI configuration information iSCSI Initiato...

Page 98: ... Disabled Select Enabled to support legacy USB devices Select Auto to disable legacy support if USB devices are not present Select Disable to have USB devices available for EFI Extensive Firmware Interface applications only Enabled Disabled Port 60 64 Emulation Select Enabled to enable I O port 60h 64h emulation support for the legacy USB keyboard so that it can be fully supported by the operating...

Page 99: ...t specified by the user Enabled Disabled Device Settings This item displays the settings of Serial Port 1 and 2 Change Settings Use this feature to set the optimal Environment_Control_Interface PECI setting for a serial port specified Auto 3F8 IRQ4 3E8 IRQ4 2E8 IRQ3 2F8 IRQ3 Device Mode Use this feature to select the desired mode for a serial port specified Normal High Speed Serial Port 2 Attribut...

Page 100: ...very RTC Alarm Time Use this feature to set the time settings for the RTC in 00 00 00 format Enabled Disabled Restore on AC Power Loss Use this feature to set the power state after a power outage Select Power Off for the system power to remain off after a power loss Select Power On for the system power to be turned on after a power loss Select Last State to allow the system to resume its last stat...

Page 101: ...onsole Redirection COM1 COM2 Disabled Enabled Serial Port for Out of Band Management Windows Emergency Management Services EMS The submenu allows the user to configure Console Redirection settings to support Out of Band Serial Port management Parameter Description Options Terminal Type This feature allows the user to select the target terminal emulation type for Console Redirection Select VT100 to...

Page 102: ...lect Mark to add a mark as a parity bit to be sent along with the data bits Select Space to add a Space as a parity bit to be sent with your data bits None Even Odd Mark Space Stop Bits A stop bit indicates the end of a serial data packet Select 1 Stop Bit for standard serial data communication Select 2 Stop Bits if slower devices are used 1 2 Flow Control This feature allows the user to set the f...

Page 103: ...tion Use this feature to select the number of rows and columns used in Console Redirection for legacy OS support 80x24 80x25 Putty KeyPad This feature selects Function Keys and KeyPad settings for Putty which is a terminal emulator designed for the Windows OS VT100 Linux XTERMR6 SC0 ESCN VT400 Parameter Description Options ...

Page 104: ...sword has been entered for the system Not Installed means a Supervisor password has not been used Not Installed User Password This item indicates if a User password has been entered for the system Not Installed means a User password has not been used Not Installed Change Supervisor Password Select this item and press Enter to access the submenu Then enter a new password for the supervisor and pres...

Page 105: ...ty Select View Only to allow the user supervisor to access the Setup Utility without making changes to the fields Select Limited to allow the user supervisor to access and make changes to limited fields such as Date and Time Select No Access to prevent the user supervisor from accessing the Setup Utility Full Access View Only No Access Limited Change User Password Select this feature and press Ent...

Page 106: ...4 System BIOS 92 Server Management ...

Page 107: ...Address NIC2 Mac Address NIC3 Mac Address NIC4 Mac Address IPMI Firmware Revision SDR version FRU Version Parameter Description Options Update IPMI LAN Configuration This feature allows the user to decide if the BIOS should configure the IPMI setting at next system boot Yes No IPMI LAN Selection Select dedicated LAN or onboard LAN for server management Dedicated Onboard Failover ...

Page 108: ...n a longer term basis than that assigned by the DHCP mentioned in the other option DHCP Static IP Address The BIOS will automatically enter the IP address of this machine however it may be overridden This should be in decimal and in dotted quad form The value of each three digit number separated by dots should not exceed 255 Subnet Mask This item displays the current subnet mask setting for your I...

Page 109: ... Do Nothing Erase Immediately MECI Multiple Event Count Increment Enter the increment value for the multiple event counter 1 1 255 METW Multiple Event Count Time Window This item allows the user to decide how long in minutes should the multiple event counter wait before generating a new event log 60 0 99 Log OEM Codes Select Enabled to log OEM codes Enabled Disabled Convert OEM Codes Select Enable...

Page 110: ...on Options 1st Boot 2nd Boot 3rd Boot 4th Boot 5th Boot This item allows the user to select the first boot device Select a LAN device to boot the system from the network connection Select UEFI to boot the system from the UEFI Built in EFI Shell LAN Device UEFI Built in UEFI Shell Hard Disk Optical Disk Disabled ...

Page 111: ...ameter Description Options Boot Option 1 Specifies the Boot Device Priority sequence from available Hard Drives Parameter Description Options Boot Option 1 Specifies the Boot Device Priority sequence from available CD DVD Drives Parameter Description Options Boot Option 1 Specifies the Boot Device Priority sequence from available Removable Drives Parameter Description Options Boot Option 1 Specifi...

Page 112: ...wer on state for the Numlock key On Off Halt On Select to force the system to wait until the F1 key is pressed if an error occurs All Errors No Errors All but keyboard Option ROM Message This feature allows the user to set the display mode for the Option ROM Force BIOS Keep Current BIOS Watchdog Timer If enabled the Watch Dog timer will allow the system to reboot when it is inactive for more than ...

Page 113: ...99 Boot Manager Use this feature to overwrite the original boot sequence ...

Page 114: ...the BIOS Setup Utility and reboot the computer for the new system configuration parameters to take effect Ok Cancel Discard Changes and Exit Select this option and press Enter to quit the BIOS Setup without making any permanent changes to the system configuration and reboot the computer Ok Cancel Discard Changes Select this option and press Enter to discard all changes and return to the BIOS Utili...

Page 115: ... to automatically load Optimal Defaults to the BIOS Settings The Optimal settings are designed for maximum system performance but may not work best for all computer applications Ok Cancel Save as User Defaults Select this feature and press Enter to save the current settings as the user s defaults When the dialog box appears asking you if you want to save values as user s defaults click Yes to save...

Page 116: ...4 System BIOS 102 ...

Page 117: ...5 System troubleshooting ...

Page 118: ...system using one of the methods below Perform Purpose To do this Soft boot reset To clear the system memory and reload the operating system Press Ctrl Alt Del Cold boot reset To clear the system memory restart POST and reload the operating system This will halt power to all peripherals Turn the system off and then on again ...

Page 119: ... initial system startup are usually caused by an incorrect installation or configuration Hardware failure is a less possible cause If the problem you are experiencing is with a specific application see the There is problem with the software program on page 111 ...

Page 120: ...operly formatted and configured Are the BIOS configuration settings in the BIOS Setup Utility correct Is the operating system properly loaded Refer to the operating system documentation Are all hardware components compliant with the tested components lists Are all internal cables correctly connected and secured Is the processor properly seated in its mainboard socket Are all standoffs in the prope...

Page 121: ...itor 3 Make sure the system power cord is plugged into a properly grounded AC outlet and in the power supply module cord socket 4 Make sure the display monitor and keyboard are correctly connected to the system 5 Turn on the display monitor 6 Set the display brightness and contrast controls to at least two thirds of their maximum range Refer the documentation that came with your display monitor 7 ...

Page 122: ...tors for the hard drive s DVD ROM drive and any other 5 25 device you may have installed If any of these indicators fail to light up refer to related problems listed in the Specific problems and corrective actions section Confirming loading of the operating system Once the system boots up the operating system prompt appears on the screen The prompt varies according to the operating system If the o...

Page 123: ...essful install the cards back in one at a time with a reboot between each addition to determine if one of them is causing the problem Make sure that you have properly installed system compliant memory modules and that they are populated according to the system guidelines Make sure that you have installed system compliant processors and that they are populated according to the system guidelines HDD...

Page 124: ...ke sure you are using the correct type of disc Make sure the disc is properly seated in the drive Make sure the disc is unscratched Make sure the drive s cables are properly connected Newly installed memory modules are not detected Do the following Make sure the memory modules specifications comply with the system requirements Make sure the memory modules have been populated according to the syste...

Page 125: ...th the copy you are using If the other version runs correctly on the system contact your vendor about the defective software No characters appear on the display monitor Check the following Is the keyboard functioning Test it by turning the Num Lock function on and off to check if the Num Lock indicator lights up Is the display monitor plugged in and turned on If you are using a switch box is it sw...

Page 126: ...r works using the onboard video controller 2 Verify that the add in video controller card is fully seated in its slot 3 Reboot the system for the changes to take effect 4 If there are still no characters on the screen after you reboot the system reboot it again Take note of the beep codes emitted during POST This information may be required if you seek technical assistance If POST does not emit an...

Page 127: ...rs you should consult with your system manufacturer for possible repairs These fatal errors are usually communicated through a series of audible beeps The numbers on the fatal error list correspond to the number of beeps for the corresponding error BIOS Error Beep Codes Beep Code LED Error Message Description 1 beep Refresh Circuits have been reset Ready to power up 5 short beeps 1 long beep Memor...

Page 128: ...5 System troubleshooting 114 ...

Page 129: ...Appendix A Server management tools ...

Page 130: ...n how to install and use this utility please refer to the Acer Smart Server Manager User Guide Acer Smart Setup Allows you to install your choice of operating system for the server set up BMC and configure RAID for the system hard drives For detailed instructions on this utility please refer to the Acer Smart Setup Help file Acer Smart Console Remotely manage the server via a UPnP tool or a Web br...

Page 131: ...l R Rapid Storage Technology Option ROM will display on the screen Entering Intel onboard SAS RAID BIOS Utility EFI Mode Currently AT350 F2 only supports Intel onboard SAS RAID in Legacy mode Loading Factory Default Setting The Intel onboard SAS RAID BIOS utility does not provide the function to load factory default setting Creating a RAID Volume 1 Select Create RAID Volume 2 The CREATE VOLUME MEN...

Page 132: ...n to create hot spare drive Please create the hot spare drive with the Intel onboard SAS RAID utility in operating system MEGARAID 9240 4I MEGARAID 9260 8I MEGARAID 9260 16I RAID CONFIGURATION Set RAID Controller in EFI Mode or Legacy Mode 1 Please enter BIOS Setup during POST 2 Please select Advanced 3 Please select PCI Configuration 4 You would see below information PCI ROM Priority EFI Compatib...

Page 133: ...ory Default Setting 1 In the left panel select Controller Properties The current adapter settings appear Please click on Next to change the setting 2 Change the setting of Set Factory Defaults from No to Yes then click on submit 3 Press Home button 4 Please select Exit in left panel 5 Press Ctrl Alt Del to reboot the server Creating a RAID Volume 1 Launch the configuration menu 2 Select Configurat...

Page 134: ...the configuration 2 Click on Yes to initialize the new logical drives You will see all the logical drives listed 3 Click on Home to go back to the configuration menu Assigning a Hot Spare Drive 1 Select a free disk marked as UNCONF GOOD and listed under Physical Drives 2 Select Make Global Dedicated HSP or Make Dedicated HSP and click on Go 3 Click on Home to go back to the configuration menu You ...

Page 135: ...Appendix B Rack mount configuration ...

Page 136: ...ing an AC power disconnect for the entire rack unit This main disconnect must be readily accessible and it must be labeled as controlling power to the entire unit not just to the system s Earth ground the rack installation To avoid the potential for an electrical shock hazard the rack assembly itself must be suitably earth grounded according to your local regional electrical codes This typically w...

Page 137: ...n a rack to avoid any accidents Circuit overloading Appropriate consideration should be given when connecting the supply circuit to the system to avoid any circuit overload The system name plate rating should be used when addressing concerns about circuit overload ...

Page 138: ... configuration 124 System rack installation The server should be mounted into a rack A tool less rack rail kit is available for installing system to a rack cabinet The figure below shows the server in a rack mount position ...

Page 139: ...o the center of the next pair is equivalent to 1U Note The unit of measurement used in this guide is U 1U 1 75 inches or 44 45 mm The total sum of the heights of all components in the rack measured in U cannot exceed the height of the rack For more information refer to the documentation that came with the system rack When installing components you must start your measurement from the center of the...

Page 140: ... of injuries make sure that two or more people help in installing the server 1 Confirm that the left and right inner rails have been correctly identified 2 Remove the footstands from the server 1 Remove the screw from each footstand 2 Push the footstands in the direction indicated and remove from the server ...

Page 141: ...holes on the rack handles with those on the server and use the screws from the rack mount kit to secure the rack handles to the server 2 Align the screw holes on the left and right front inner rails and use the screws from the rack mount kit to secure both rails to the server ...

Page 142: ... 1 Align the left and right mounting rails to the front rack post mounting holes Secure each mounting rail to the front rack post with one screw 2 Align the left and right mounting rails to the rear rack post mounting holes Secure each mounting rail to the rear rack post with two screws ...

Page 143: ...129 5 Extend the middle sliding piece of each mounting rail forward until you hear an audible click ...

Page 144: ...rack 1 Insert the inner rails attached to the server into the mounting rails 2 Push the server into the rack until you hear a click sound Caution To avoid personal injury care should be taken when pressing the inner rail release latches and sliding the component into the rack ...

Page 145: ...131 7 Secure the rack handles to the system rack For security purposes you can use screws to secure the rack handles to the front of the rack as illustrated below ...

Page 146: ...Appendix B Rack mount configuration 132 ...

Page 147: ...Appendix C Acer Smart Console ...

Page 148: ...nables remote installation of the operating system or applications Notification Via SNMP trap and email to inform a person or management software when system status changes Platform neutrality Acer Smart Console uses the standard HTTP protocols You can easily use a web browser to remotely manage servers running different operating systems Acer Smart Console also provides cross platform JAVA based ...

Page 149: ...at Runtime 11 VLAN 12 RMCP RMCP protocols supported 13 SMASH CLP 14 Secure command line interface SSH and Telnet 15 WSMAN and WS CIM 16 RADIUS authentication support 17 Secure browser interface Secure socket layer SSL support 18 Lightweight Directory Access Protocol LDAP supported 19 DCMI 1 1 support 20 Backup and restore the configuration file 21 Factory defaults from web support 22 Video quality...

Page 150: ...to the IPMI Platform The Intelligent Platform Management Interface IPMI provides remote access to multiple users at different locations for networking It also allows a system administrator to monitor system health and manage computer events remotely ...

Page 151: ...for SOL IPMI 1 Press the F2 key at bootup to enter the BIOS Setup utility 2 Select Advanced and to enter the Advanced menu 3 From the Advanced menu select Console Redirection and press Enter 4 Make sure that the COM port for SOL COM2 is enabled If not Select COM2 Console Redirection and press Enabled For IPMI to work properly the BIOS will set the console redirection on this port by default ...

Page 152: ...2 key at bootup to enter the BIOS Setup utility 2 Select Advanced to enter the Advanced menu 3 Select USB Configuration and press Enter 4 Make sure that All USB Devices are enabled highlighted If not Select All USB Devices and press Enabled This is required for KVM to work properly ...

Page 153: ...elect Sever Management and select System Information and press Enter 3 From the Server Management menu select BMC IP Address and press Enter to select DHCP Static 4 Select IP Address if choosing Static and enter IP address 5 Select Update IPMI LAN configuration and select Yes 6 Press F10 to reboot ...

Page 154: ...on the next page will display Note The default network setting is Dedicate which will allow the Acer Smart Console to connect to the network through the BMC Management Port If the Acer Smart Console must be connected through a specific port please change the LAN configuration setting under the Network Settings Note For Acer Smart Console to work properly please enable all onboard USB ports and the...

Page 155: ... 1 Enter your Username in the Username field Note The manufacturer default username and password are root superuser Once you have logged into the BMC using the manufacturer default password be sure to change your password for security purpose 2 Enter your Password in the Password box and click Login 3 The Home Page will display as shown on the next page Note The Administrator account cannot be del...

Page 156: ...e and configure its settings 2 The Options Window This window displays Smart Console submenu items Click an item in this window to configure the setting 3 The Main Display Area This area displays the contents of the particular section Click an item in this area to configure the setting 4 System Health Status This icon displays the health status of the server Green It indicates that the server is n...

Page 157: ...ys the following firmware information Firmware Revision Firmware Build Time FRU Revision SDR Revision IP Address MAC Address LAN Interface BMC Date Time Preview Screen Product Name Serial Number BIOS version iKVM Status Power Control This feature allows the user to launch the remote console by clicking a preview screen System ID LED Control ...

Page 158: ...ppendix C Acer Smart Console 144 2 FRU Reading Click this item to display the following BMC FRU Field Replaceable Unit information FRU Device ID Chassis Information Board Information Product Information ...

Page 159: ...ws the user to set Server Health settings To access Server Health Information follow the instructions below 1 Click Sensor Readings to access information on sensor readings as shown on the next page 2 Click Event Log to access event logs ...

Page 160: ...ical Security Chassis Intrusion Power Supply Event Logging Disabled 2 A sensor color that is displayed in front of a sensor indicates the status of the sensor Green It indicates that the sensor reading is normal The system functions normally Amber There is an alert on the sensor reading Attention is needed to ensure that the system is functioning properly Red One or more sensors have reached the c...

Page 161: ...system temperature CPU temperature fan speeds CPU core voltages 3 3Vcc and 12V voltage monitoring 4 Status This column indicates the status of each sensor reading 5 Reading This column indicates the reading of each sensor 6 Refresh Click this item to refresh the page 7 Show Thresholds Click this item to display sensor thresholds ...

Page 162: ...itical condition had occurred and when this condition was resolved You can choose a specific event category from the pull down menu to display events included in this category 1 Event Category From the pull down menu select an event category to display Sensor Specific Events BIOS Generated Events System Management Software Events All events All events ...

Page 163: ... item to configure alert destination settings Date Time LDAP Use this item to configure LDAP Lightweight Directory Access Protocol settings for authentication and access to the LDAP server Active Directory Use this item to configure the settings for authentication and access to the Active Directory server Radius Use this item to configure the settings for authentication and access to the Radius se...

Page 164: ...Appendix C Acer Smart Console 150 SSL Certificate Users Port IP Access Control Fan Mode ...

Page 165: ...enu bar the following screen will display To setup an alert or to modify an alert setting do the following 1 Click Alerts to activate the alert submenu 2 Click Modify to configure or modify the settings of an alert 3 Send Test Alert is used to check if the alerts have been set and sent out correctly 4 Click Delete to delete an alert ...

Page 166: ...he SNMP Trap receiver IP address to use SNMP For further guidance on typical inquiries relating to SNMP see the table below Item Answer SNMP version number SNMP version 2 MIB community name A community name is not required since SNMP version 2 only uses traps The IPMI item you need to configure so the SNMP manager can receive the SNMP trap The alert LAN destination address see 4 under 2 4 1 must b...

Page 167: ...Save to save the settings Can I query for detailed information on the MIB Event trap items Detailed queries are not possible because event mapping is based only on sensor type event type and sensor offset A list of trap items generated for my platform No standard list of event traps exist because the PEF Platform Event Filter table is OEM customizable Item Answer ...

Page 168: ...e the NTP Server setting to set date time Follow the instructions below to set Date Time settings Note Time zone is enabled when NTP is selected The options are UTC 12 00 hr 12 00 hr 1 Click Date Time on the left to set the date time settings 2 Select the time zone 3 Check this item for NTP settings 4 Enter the IP address for the primary NTP server 5 Enter the IP address for the secondary NTP serv...

Page 169: ...ation and LDAP Authentication over SSL support 2 Enter a port number for the LDAP server 3 Enter an IP Address for the LDAP server 4 Enter a Bind Password for the LDAP server 5 Enter a Bind DN value in the field The bind DN is the user or the LDAP server that is permitted to do search in the LDAP directory within a defined search base 6 Enter a SearchBase value in the field The SearchBase is the d...

Page 170: ... the Active Directory icon in the Options window the following screen will display 1 Click HERE to enable or configure the Active Directory server See the next page for enabling or configuring Active Directory instructions 2 Select a group and click Add to add a role group 3 Select a group and click Modify to modify a role group 4 Select a group and click Delete to delete a role group ...

Page 171: ...display 1 Check the Enable box to enable Active Directory authentication support Then Enter the values in the fields below 2 Enter User Domain Name in the field 3 Enter Time_Out value in the field to set the time limit for a user to stay logging in 4 Enter Controller Server Address1 5 Enter Controller Server Address2 6 Enter Controller Server Address3 After entering the information click Save to s...

Page 172: ...creen will display 1 Check the Enable box to enable Radius support Enter the information in the fields below to configure Radius settings 2 Enter the port number for the Radius server 3 Enter the IP address of the Radius server 4 Enter a secret password for the user to access the Radius server 5 After entering the information in the fields click Save to save the information you ve entered ...

Page 173: ...he radio button to set the mouse mode to Absolute Mode for the Windows OS This is the default setting Check the radio button to set the mouse mode to Relative Mode for the Linux Unix OS Single Mouse Mode Check this radio button to use single mouse mode 2 After entering the information click Save to save the settings Note IPMI is an OS independent platform and IKVM support is an added feature for I...

Page 174: ...first radio button to obtain an IP address automatically by using DHCP Dynamic Host Configuration Protocol or check the second radio button to setup the IP address by manually entering the information in the fields below Note DHCP is the default setting 2 To set the IP address using the IPv4 format enter proper information in the following fields IP address Subnet Mask Default Gateway DNS Server I...

Page 175: ...onnect through the BMC Management port at all time Select Failover for Smart Console to be connected from either the shared LAN port LAN1 or BMC Management port Select Shared for Smart Console to connect through the LAN port on the board 6 RMCP Port This feature allows the user to select the desired RMCP Remote Mail Checking Protocol port based on his configuration The default port is 623 7 After ...

Page 176: ...sable to disable Dynamic DNS update support Default Disable 2 Enter the IP address of your Dynamic DNS Domain Name System server 3 Enter the name of the BMC Baseboard Management Controller Host Server 4 Check the box to enable TSIG Authentication support and browse the files to select the TSIG key file This item is optional 5 Browse the files to select the TSIG private file This item is optional 6...

Page 177: ...ting from the list below Auto Attach Default Select this mode to automatically enable virtual media support and make it available for remote access Virtual devices will only be shown in the operating systems and the BIOS when a device or an ISO image is connected through the virtual media wizard Attach Select this mode to activate a virtual media and make it available for remote access A virtual d...

Page 178: ...e instructions below 1 Check the box to enable SMTP SSL Authentication support Once SMTP SSL Authentication is enabled enter information in the fields below 2 Enter the IP address for the SMTP Simple Mail Transfer Protocol Mail server The SMTP port number will be displayed 3 Enter the user name for your SMTP Mail server Optional 4 Enter the user password for your SMTP Mail server Optional The stat...

Page 179: ...tions window the following screen will display 1 To enter a new SSL Certificate enter a new certificate in the field You can also browse the data base to select a new certificate 2 Enter a new Private Key in the field if desired You can also browse the data base to select a new key 3 After entering the new SSL certificate or and a new private key press Upload to upload the certificate and private ...

Page 180: ...is item lists current user information including User ID User name and Network Privilege settings Network privilege settings are shown below Function User Operator Administrator System Information Full Access Full Access Full Access Chassis Locator Control View Only Full Access Full Access FRU Reading Full Access Full Access Full Access Sensor Readings Full Access Full Access Full Access Event Log...

Page 181: ... network click Delete User When prompted using the arrow keys select a user from the users list to delete it from the list LDAP No View Only Full Access Mouse Mode No Full Access Full Access Network No View Only Full Access Remote Session No View Only Full Access SMTP No View Only Full Access SSL No View Only Full Access Users No View Only Full Access Event Action No View Only Full Access Power Co...

Page 182: ... icon in the Options window the following screen will display 1 Web Port Enter the desired web port number 2 Web SSL Port Enter the Web SSL port number 3 IKVM Port Enter the desired IKVM port number 4 Virtual Media Port Enter the desired virtual media port number 5 After configuring the port settings click Save to save the settings ...

Page 183: ...Check this box to configure IP Access Control settings The default setting is Accept 2 Rule Number This column lists the number of IP Access Control rules 3 IP Address Mask This column displays IP Address Mask settings 4 Policy This column displays the status of an IP Access policy 5 Number of Access Rules This displays the maximum number of IP Access rules you can set for the system ...

Page 184: ...he information needed for the following items IP Address Mask This item allows you to grant access to a specific IP address or a range of IP addresses For example if you wanted to specify a range of IP addresses from 192 168 0 1 to 192 168 0 126 you would enter 192 168 0 1 25 Policy Select Accept to allow access for the IP address es entered above Select Drop to deny access ...

Page 185: ...fan mode setting 2 Check this radio button to use the standard fan speed setting for power saving 3 Check this button to use the full speed setting for optimal system performance 4 Check this button to use the optimal fan speed setting which will adjust the fan speed by balancing the needs between system performance and power saving 5 After configuring the fan speed setting click Save to save the ...

Page 186: ...ings of the remote server For more details on Console Redirection please refer to Launching Console Redirection on the next page 2 Click Power Control to display and configure the power settings of the remote console including the following settings Reset Server Power Off Server Immediately Power Off Server Orderly Shutdown Power On Server Power Cycle Server 3 Once you have clicked the desired pow...

Page 187: ...ptions window the following screen will display 1 Click Launch Console on the Console Redirection screen to launch the remote console via Java or Active X for the Internet Explorer If it is blocked by the IE due to security reasons click on the top of the menu bar and select Download File 2 When the warning screen as shown above displays click Run to launch the remote console ...

Page 188: ...eo settings of the remote console will display as shown below 1 Click Virtual Media to configure virtual device settings of a server at a remote site via Console Redirection 2 Click Virtual Storage to select a device you want to connect to the remote server as a virtual device When you click on this item the screen as shown below displays 3 You can connect Floppy USB Flash CD ROM DVD ROM or ISO im...

Page 189: ...175 Virtual Keyboard 1 Click the Virtual Keyboard to use the on screen Keyboard 2 The screen above shows the Virtual Keyboard in English Click a key on the keyboard for your BMC connection ...

Page 190: ...ection When you click the Record icon in the Menu bar Record settings will be shown below 1 Click Record to use the recording features for your remote server The features include the following 2 Click Start Recording to start video recording from your remote server 3 Click Stop Recording to stop video recording from your remote server ...

Page 191: ...Record in the Menu bar to enable virtual media recording support 1 Click Record to enable media recording support Click Start Recording to start recording 2 From the pull down menu select the location where you want to save the recording 3 Enter the filename and click Save to save the recording ...

Page 192: ...ollowing Hold Right ALT Key This item performs the same function as holding down the Right Alt key Hold Left ALT Key This item performs the same function as holding down the Left Alt key Right Windows Key This item performs the same function as you pressing the Right Windows key Right click this item to select Hold Down or Press Release for the Right Windows key Left Windows Key This item performs...

Page 193: ...submenu includes the following items as shown on the next page Click Macro Hotkeys to display the Macro Hotkey pop up submenu The hot keys include the following CTRL ALT Del ALT F4 ALT Tab ALT Prnt Scrn ALT Esc Prnt Scrn Ctrl Esc F1 ALT Space Alt F1 ALT Enter Pause ALT Hyphen ...

Page 194: ...console redirection When you click the Options icon in the Menu bar the Options menu will display as shown below 1 Click Options to activate the pull down menu to configure Options settings 2 The options menu allows you to configure the following settings Hotkey Preference Full Screen Mode OSD UI Style Keyboard Mouse Hotplug ...

Page 195: ...hen you click the Options Hotkey icon in the Menu bar the Hotkey menu will display as shown below To assign a hotkey for an action follow the steps below 1 Click Start 2 Enter the hotkey of your choice it can be a single word or a combination 3 Click Stop 4 Select an item from the action list and click Assign 5 Click Close to exit ...

Page 196: ...configure the preference settings for video recording please follow the instructions below 1 Click Preference to invoke the Preference submenu which includes Display Input Language Setting Window and Video Stream Control settings 2 Click Display to configure Video Display features 3 Check this box to enable Auto Stop support which will allow the video recording to be automatically turned off after...

Page 197: ...le to set the appropriate scale setting for your video display from Low 25 to High 100 5 To ensure the best image quality select High Color for heavier network traffic connections select Low Color for lighter network traffic 6 Click OK to save the recording preference settings or click Cancel to cancel the selection ...

Page 198: ...onfigure Video Input settings follow the instructions below 1 Click Preference to invoke the Options submenu 2 From the Options submenu click Input to invoke the Input page to configure mouse and keyboard settings 3 Check Enable Mouse Input to enable mouse support so that you can use the mouse as an input device Once mouse support is enabled set a proper mode for your console redirection 4 Select ...

Page 199: ...rd as an input device From the Keyboard layout pull down menu select the right language setting for your soft keyboard 7 Use the slider on the Repeat Key Timeout scale to select the appropriate timeout settings for repeat keystrokes from 0ms to 1000ms micro second 8 Click Save to save the keyboard setting or click Cancel to cancel it ...

Page 200: ...Click Options in the Menu bar to activate the Preference menu To select the correct language setting for your console follow the steps below 1 Select Options from the Menu bar From the pull down menu select Preference 2 Click Language Setting 3 From the Language Setting pop up menu select the language you want to use for your console redirection The language options include ...

Page 201: ...187 English Chinese Traditional Japanese German French Spanish Korean and Italian 4 Once you have selected a language setting click OK to use the language ...

Page 202: ...ference menu To select the correct Window settings for your console redirection follow the instructions below 1 Select Options from the Menu bar From the pull down menu select Preference 2 Click Window 3 Check Auto Re size Window for the system to reset the size of your display window If you do not wish your display window to be re sized automatically leave the box blank 4 Click OK to save the win...

Page 203: ... the correct Video Stream Control settings for your console redirection follow the instructions below 1 Select Options from the Menu bar From the pull down menu select Preference 2 Click Video Stream Control 3 Check Enable Flow Control to provide support for video flow control Once the Flow Control support is enabled select the proper speed for video streaming from the pull down menu The speed set...

Page 204: ...Appendix C Acer Smart Console 190 256K Cable DSL T1 T2 4 Click OK to save the Video Stream Control setting ...

Page 205: ...Full Screen Display To set a full screen display for your console redirection follow the instructions below 1 Select Options from the menu bar to activate the submenu 2 Select Full Screen Mode from the pull down menu Then press Enter A full screen display will appear To Leave the Full Screen Display 3 To leave the full screen display click Options to activate its submenu 4 From the pull down subme...

Page 206: ... for your console redirection To configure the OSD UI settings follow the steps below 1 From the Options pull down menu click OSD UI Style to display the OSD UI Style screen as shown below This screen provides shortcuts to the main features provided by the firmware for your console redirection Click an OSD UI Style icon to change the settings listed on the next page ...

Page 207: ... indicated in the previous sections 6 Full Screen Mode Click this item to change the size of your display window to the full screen mode 7 Exit Remote Console Click this item to exit from the remote connection 8 Users List Click this item to display the user list 9 Change Tool Bar Display Click this item to change the tool_bar display format 10 Hotplug Keyboard Mouse Click this item to hotplug key...

Page 208: ...4 Console Redirection Keyboard Mouse Hotplug 1 Click Options on the menu bar to invoke the pull down submenu 2 Click Keyboard Mouse Hotplug from the pull down menu to enable key board mouse hotplug support for your console redirection ...

Page 209: ...st settings follow the instructions below 1 From the menu bar click User List to display the User List screen as shown above 2 Session ID This item displays the current session ID 3 User Name This item displays the name s of the user s 4 IP Address This item displays the IP Address of the client server ...

Page 210: ...Appendix C Acer Smart Console 196 Console Redirection Capture This feature allows you to capture the screen displayed on your remote console ...

Page 211: ...197 Console Redirection Exit 1 To exit from Console Redirection click Exit 2 At the prompt Are you sure click Yes to exit from remote redirection 3 Click No to return to the current session ...

Page 212: ... host server 2 Click Power Off Server Immediately and press Perform Action to power off the remote server immediately 3 Click Power Off Server Orderly Shutdown and press Perform Action to power off and shutdown the remote server orderly 4 Click Power On Server and press Perform Action to power on the remote server 5 Click Power Cycle Server and press Perform Action to reset the power cycle of the ...

Page 213: ...s a host server via Console Redirection It also allows a system administrator to monitor and manage a server from a remote site To launch SOL follow the instructions below 1 Click Launch SOL in the left Options window to enable SOL Serial Over LAN support 2 Click the Launch SOL button to launch SOL After SOL is launched the following screen will display as shown on the next page Launching SOL ...

Page 214: ...te The options are listed below Make sure that the Baud Rate selected here matches the Baud Rate set in the BIOS 9600 bps bit per second 19200 bps 38400 bps 57600 bps 115200 bps Manufacture Default 4 Once you ve selected the Baud rate press Start to start the session 5 You can also press Stop to stop SOL connection ...

Page 215: ...w 1 Click Virtual Media to configure virtual media settings for your remote console including Floppy Disk and CD ROM image settings 2 Click Floppy Disk on the Options Window to configure the floppy disk settings for your console redirection The Floppy Disk screen will display as shown on the next page 3 Click CD ROM Image to configure CD ROM image settings for your console redirection When you cli...

Page 216: ...atus displays the status of a USB floppy or a flash device 5 CDROM ISO Status displays the status of a CDROM or an ISO device 6 Click Refresh Status to refresh the USB floppy or the fi ash device 7 Click Browse to select an image file from your data base for your console redirection 8 After you ve selected your image file click Upload to upload your image file to the server ...

Page 217: ...tus indicates the status of a USB floppy or a flash device CD ROM ISO Status indicates the status of a CD ROM or an ISO device 10 Click Refresh Status to refresh USB Floppy Flash and CD ROM ISO devices 11 Enter the Share Host server for your console redirection 12 In the Path to Image field enter the path to the CD ROM image file for sharing 13 In the Users Optional field specify the users that ha...

Page 218: ...Console 204 14 In the Password Optional field enter your user password Optional 15 To mount an image file follow the steps below Click Save Click Mount To unmount an image file follow the steps below Click Unmount Click Save ...

Page 219: ...n is shown in the next section Unit Reset Click this item to reboot the BMC IPMI controller IKVM Reset Click this item to reset the IKVM setting Factory Default Click this item to restore IPMI to the factory default settings IPMI Configuration Click this item to save IPMI configuration settings to a file or to load IPMI configuration settings from a file SDR Replacement Click this item to replace ...

Page 220: ...g Once the server is in the firmware update mode the device will be reset and the server will reboot even if you cancel firmware updating 3 Click OK to update your IPMI firmware Once you ve clicked OK to update the firmware the Firmware Upload screen will display as shown on the next page 4 Click Cancel to cancel firmware updates 5 Once you have clicked OK to update the IPMI Firmware the following...

Page 221: ...7 Click Upload Firmware to upload the selected firmware to the host server Warning To properly update your firmware do not interrupt the process until the process is completed Once it is completed the system will automatically reboot and you will need to login to the server again 8 Click Cancel to abort firmware uploading ...

Page 222: ...Appendix C Acer Smart Console 208 Maintenance Unit Reset Use this feature to reset the IPMI device ...

Page 223: ...209 Maintenance IKVM Reset This feature allows you to reset IKVM It will reset virtual media IKVM keyboard and mouse ...

Page 224: ...Appendix C Acer Smart Console 210 Maintenance Factory Default This feature allows the user to restore IPMI to factory default settings ...

Page 225: ...ion settings follow the instructions below 1 From the top menu bar select Maintenance 2 Select IPMI Configuration on the left of the screen 3 Click Save to save the IPMI Configuration settings 4 From the Reload pull down menu select an IPMI Configuration setting to reload 5 Click Reload to reload the IPMI Configuration Setting ...

Page 226: ...endix C Acer Smart Console 212 Maintenance SDR Replacement Use this feature to replace the old SDR with new one After the firmware update is done to click the Replace button and SDR update will take effect ...

Page 227: ...213 Maintenance Console Event Log This page displays a record of web console monitoring events The event log indicates the time when a user login to Acer Smart Console and when the user logout ...

Page 228: ...ower On Self Test code query and turning on off UID control To query POST codes or to turn on off UID control follow the instructions below Miscellaneous POST Snooping 1 Click Post Snooping in the Options window The Post Snooping screen will display as shown above 2 Click Refresh to query the POST Snooping code for BIOS LPC Port80 ...

Page 229: ...MOS RAM 70 connect peripherals front 19 rear 20 D DVD ROM drive location 4 troubleshooting 110 E electrostatic discharge see ESD pre cautions 26 expansion card I O interface 65 F front panel 3 H hard disk drive configuration guidelines 31 hard disk drive with carrier drive status 32 installing 36 hard drive activity indicator location 5 RAID configuration 117 troubleshooting 109 hardware upgrade p...

Page 230: ...oblems 22 troubleshooting 109 turn off 24 turn on 21 power off via hardware 24 via software 24 power supply module redundant bay 9 power on self test see POST 21 processor BIOS settings 75 86 configuration guidelines 48 replacing 48 R rack installing 126 rack installation 121 mounting pattern 125 precautions 122 RAID configuration utilities 117 rear panel 7 removing 5 25 inch storage device 44 har...

Page 231: ...t installation instructions 27 pre installation instructions 26 processor 48 T thermal grease 52 troubleshooting confirming loading of OS 108 display problem 111 DVD ROM drive problems 110 hardware diagnostics 107 HDD problem 109 initial checklist 106 113 initial startup problems 105 memory problem 110 network problem 110 power indicator problem 109 software program problem 111 system reset 104 US...

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Acer AT350 F2 Series, Service Manual

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