Acer Aspire R3610 User Manual Download

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Acer

Aspire R3610
Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the ACER/CSD web; for more information,

please refer to

http://csd.acer.com.tw

Summary of Contents for Aspire R3610

Page 1: ...Acer Aspire R3610 Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the ACER CSD web for more information please refer to http csd acer com tw ...

Page 2: ...ii Revision History Please refer to the table below for the updates made on this service guide Date Chapter Updates ...

Page 3: ...ublication may be reproduced transmitted transcribed stored in a retrieval system or translated into any language or computer language in any form or by any means electronic mechanical magnetic optical chemical manual or otherwise without the prior written permission of Acer Incorporated ...

Page 4: ... programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and any incidental or consequential damages resulting from any defect in the software Acer is a registered trademark of Acer Corporation Intel is a registered trademark of Intel Corporation Pentium Dual Core Celeron Dual Core...

Page 5: ...ditional information related to the current topic WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 6: ...h cases please contact your regional offices or the responsible personnel channel to provide you with further technical details FRU Information Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printed Service Guide For ACER AUTHORIZED SE...

Page 7: ...24 Disassembly Requirements 24 Pre disassembly Procedure 25 Removing the Side Panel 26 Removing Front D B 27 Removing CPU fan 28 Removing CPU Cooler 29 Removing wireless LAN 30 Removing M B 31 Removing the Hard Disk Drive 32 Removing Memory 33 System Troubleshooting 34 Hardware Diagnostic Procedure 34 Power On Self Test POST 34 POST Error Messages List 40 Error Symptoms List 42 Undetermined Proble...

Page 8: ...ocessor Type Intel Atom 330 TDP below 8W include 8W Chipset Single chip Nvidia MCP7A ION PCB 170mm 170mm Proprietary Memory subsystem Memory Type DDRII SO DIMM 800 Single channel for 1 SO DIMM SKU Dual channel support for reserved 2 SO DIMM SKU DIMM Slot 2 Capacity support 512MB 1GB 2GB DDRII 800 SO DIMM support 512MB to 4GB Max memory support Design Criteria Should meet NV Chipset platform design...

Page 9: ...nt Audio Chip Realtek ALC662 Connectors support Audio jacks color coding should meet Microsoft Windows Logo Program Device Requirements Audio 0002 Front 2 jack follow HD audio definition Add HD de pop CKT LAN Controller Realtek 8211CL Port 1 x RJ45 rear port for Gigabit Ethernet USB ports Controller NV MCP7A ION 4 back panel ports 2 ports for front daughter board Connector Pin standard Intel FPIO ...

Page 10: ... 1 XD SD MMC MS in front bezel One S PDIF port System BIOS BIOS Type AMI Kernel with Acer skin Size 8Mb depend on chipset BIOS programming guide Note Boot ROM should be included PXE function should be built in with default and RPL function is optional by service BIOS Adapter Universal AC adapter 90 264V AC 47 63HZ 3 pin 65W with 19VDC output Small DC jack Energy Star5 0 support ...

Page 11: ...uzzer Buzzer Transductor 5V 40mA 2W 5 SYS_FAN System fan header 17 Card reader CONN Flash Memory Card 6 HDMI HDMI connector 18 SPDIF SPDIF header 7 VGA VGA connector 19 Front Panel Front Panel header 8 DCIN CONN 19V DC power in connector 20 BAT header Battery header 9 MiniPCIE miniPCIE connector 21 SODIMM1 CONN DIMM DDR II SMD 200 10 CPU IC INTEL Atom N330 22 SODIMM0 CONN SO DIMM DDR II SMD 200 11...

Page 12: ...Chapter 1 5 Block Diagram ...

Page 13: ... tour of the system s interior and exterior components Front Panel No Component 1 e SATA port 2 Microphone in jack 3 Headphone Speaker out line out jack 4 Media card reader 4 in 1 XD SD MMC MS 5 SPDIF 6 Acer Logo 7 USB 2 0 port 8 Power Button 9 USB 2 0 port ...

Page 14: ...Chapter 1 7 Rear Panel No Component 1 4 X USB 2 0 port 2 LAN Connector 3 HDMI Connector 4 D sub Connector 5 DC in Jack ...

Page 15: ...external switch Button modem ring in keyboard an mouse for APM mode Resume recovery time 7 10sec Suspend Mode Independent power management timer 2 120minutes time step 10minute or pushing extern switch button CPU goes into SMM CPU asserts STPCLK and goes into the Stop Grant State LED on panel turns amber colour Hard disk drive goes into SLEEP mode for ATA standard interface Disable H sync and V sy...

Page 16: ...are prompted Run Setup message to make changes to the CMOS setup NOTE If you repeatedly receive Run Setup messages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance CMOS setup loads the configuration values in a battery backed nonvolatile memory called CMOS RAM This memory area is not part of the system RAM which all...

Page 17: ... multiple page menu q Home Move the cursor to the first page of a multiple page menu q End Move the cursor to the last page of a multiple page menu q and keys Select a value for the currently selected field only if it is user configurable Press these keys repeatedly to display each possible entry or the Enter key to choose from a pop up menu NOTE Grayed out fields are not user configurable q Enter...

Page 18: ...tup page includes all advanced chipset features Integrated Peripherals This setup page includes all onboard peripherals Power Management Setup This setup page includes all the items of Green function features PC Health Status This setup page is the System auto detect Temperature voltage and fan speed Frequency Voltage Control This setup page is the System Frequency setup BIOS Security Features Cha...

Page 19: ...pe of CPU installed on the system Processor Speed Speed of the CPU installed on the system System Memory Total size of system memory installed on the system Product Name Product name of the system System Serial Number Serial number of the system System BIOS Version Version number of the BIOS setup utility BIOS Release Date Date when the BIOS setup utility was released Asset Tag Number Asset tag nu...

Page 20: ...following the weekday month day year format System Time Set the system time following the hour minute second format AHCI Port 0 1 Press Enter to view detailed device information Halt On Determines whether the system will stop for an error during the POST All But Keyboard No Errors All Errors ...

Page 21: ...e LAN Hard Disk Drive Priority Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device priority sequence from available hard drives Optical Disk Drive Priority Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device priority sequence from available CD DVD drives Removable Device Priority Press Enter to access the Removable Device Pri...

Page 22: ...rocessor disables code execution when a worm attempts to insert a code in the buffer preventing damage and worm propagation When disabled the processor forces the Execute Disable XD Bit feature flag to always return to 0 Enabled Disabled Hyper Threading Technology For Intel platform Enabled Disabled ...

Page 23: ...ler Enables or disables the onboard USB controller Enabled Disabled Legacy USB Support Enables or disables support for legacy USB devices Enabled Disabled Onboard Audio Controller Enables or disables the onboard audio controller Enabled Disabled Onboard LAN Controller Enables or disables the onboard LAN controller Enabled Disabled Onboard LAN Option ROM Enables or disables the load of embedded opt...

Page 24: ...n by PCIE Devices Enables or disables to wake up the system from a power saving mode through an event on PCI Express device Enabled Disabled Power On by Onboard Lan Enables or Disables to wake up the system by Onboard Lan function Enabled Disabled Wake Up by USB KB Mouse If enabled press any key or click the mouse will wake system from S1 S3 state Enabled Disabled Restore On AC Power Loss Enables ...

Page 25: ...tus Parameter Description Option CPU Shutdown Temperature Enables or disables the system shutdown when the system is over hot Enabled Disabled Smart FAN Enables or disables the smart system fan control function Enabled Disabled ...

Page 26: ...read Spectrum Enables or disables the reduction of the mainboard s EMI Note Remember to disable the Spread Spectrum feature if you are overclocking A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up Enabled Disabled ...

Page 27: ... Type the original password then press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again 5 Press F10 6 Select Yes to save the new password and close the Setup Utility Removing a supervisor password 1 Use the up down arrow keys to select Change Supervisor Password menu then press Enter 2 Enter the current password then press Enter 3 ...

Page 28: ...ad the default settings for all BIOS setup parameters Setup defaults are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings the system might not function properly ...

Page 29: ...22 Chapter 2 Save Exit Setup The Save Exit Setup menu allows you to save changes made and close the Setup Utility ...

Page 30: ...Chapter 2 23 Exit Without Saving The Exit Without Saving menu allows you to discard changes made and close the Setup Utility ...

Page 31: ...s q Wrist grounding strap and conductive mat for preventing electrostatic discharge q Flat blade screwdriver q Philips screwdriver q Hex screwdriver q Plastic flat blade screwdriver q Plastic tweezers NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Chapter ...

Page 32: ...cedure perform the steps listed below 1 Turn off the system and all the peripherals connected to it 2 Unplug the power cord from the power outlets 3 Unplug the power cord from the system 4 Unplug all peripheral cables from the system 5 Place the system unit on a flat stable surface ...

Page 33: ...Chapter 3 26 Removing the Side Panel 1 Put the Computer on the worktable lightly 2 Release side cover with 1 screws then remove side cover ...

Page 34: ...27 Chapter 3 Removing Front D B 1 Use hand to loosen both sides the clasp 2 Lift the D B away from the main board ...

Page 35: ...fan WARNING The heat sink becomes very hot when the system is on NEVER touch the heat sink with any metal or with your hands 1 Use screwdriver to loosen the three screws and disconnect fan cable 2 Remove CPU fan from CPU cooler ...

Page 36: ...PU Cooler WARNING The heat sink becomes very hot when the system is on NEVER touch the heat sink with any metal or with your hands 1 Use screwdriver to loosen the four screws Remove CPU fan from CPU cooler 2 Remove CPU cooler ...

Page 37: ...ntenna cable a Disconnect aux_ antenna cable gray from AUX connector of wireless LAN b Disconnect main_ antenna cable black from MAIN connector 2 Remove wireless LAN a Use hand to loosen both sides clip b take off wireless LAN card from M B MINI PCIE connector ...

Page 38: ...31 Chapter 3 Removing M B 1 Remove the four screws that secure the main board to the chassis 2 Lift the board from the chassis ...

Page 39: ...Chapter 3 32 Removing the Hard Disk Drive 1 Use screwdriver to loosen the four screws 2 Remove HDD from Main board ...

Page 40: ...33 Chapter 3 Removing Memory 1 Remove Memory from SODIMM 2 Remove the second Memory from SODIMM2 Optional by SKU ...

Page 41: ...at must be diagnosed and or initialized by POST to ensure system functionality are as follows q Microprocessor with built in numeric co processor and cache memory subsystem q Direct Memory Access DMA controller q Interrupt system q Three programmable timers q ROM subsystem q RAM subsystem q CMOS RAM subsystem and real time clock calendar with battery backup q Onboard parallel interface controller ...

Page 42: ...Clear CMOS error flag 06h Reserved 07h 1 Clear 8042 interface 2 Initialize 8042 self test 08h 1 Test special keyboard controller for Winbond 977 series Super I O chips 2 Enable keyboard interface 09h Reserved 0Ah 1 Disable PS 2 mouse interface optional 2 Auto detect ports for keyboard mouse followed by a port interface swap optional 3 Reset keyboard for Winbond 977 series Super I Q chips 0Bh Reser...

Page 43: ...errupts to PURIOUS_soft_HDLR 1Ch Reserved 1Dh Initial Early_PM_INIT switch 1Eh Reserved 1Fh Load keyboard matrix notebook platform 20h Reserved 21h HPM initialization notebook platform 22h Reserved 3Ch Test 8254 3Dh Reserved 3Eh Test 8259 interrupt mask bits for channel 1 3Fh Reserved 40h Test 8259 interrupt mask bits for channel 2 41h Reserved 42h Reserved 43h Test 8259 functionality 44h Reserved...

Page 44: ...tform 56h Reserved 57h 1 Display PnP logo 2 Early ISA PnP initialization Assign CSN to every ISA PnP device 58h Reserved 59h Initialize the combined Trend Anti Virus code 5Ah Reserved 5Bh Optional Feature Show message for entering AWDFLASH EXE from FDD optional 5Ch Reserved 5Dh 1 Initialize Init_Onboard_Super_IO switch 2 Initialize Init_Onboard_AUDIO switch 5Eh Reserved 5Fh Reserved 60h Okay to en...

Page 45: ...F2 is pressed 74h Reserved 75h Detect install all IDE devices HDD LS120 ZIP CDROM 76h Reserved 77h Detect serial ports parallel ports 78h Reserved 79h Reserved 7Ah Detect install co processor 7Bh Reserved 7Ch Reserved 7Dh Reserved 7Eh Reserved 7Fh 1 Switch back to text mode if full screen logo is supported If errors occur report errors wait for keys If no errors occur or F1 key is pressed to conti...

Page 46: ...3h Read HDD boot sector information for Trend Anti Virus code 94h 1 Enable L2 cache 2 Program boot up speed 3 Chipset final initialization 4 Power management final initialization 5 Clear screen display summary table 6 Program K6 write allocation 7 Program P6 class write combining 95h 1 Program daylight saving 2 Update keyboard LED typematic rate 96h 1 Build MP table 2 Build update ESCD 3 Set CMOS ...

Page 47: ... corrupt Contact your system dealer to replace the BIOS CMOS Battery Failed The CMOS battery is no longer functional Contact your system dealer for a replacement the BIOS CMOS Checksum Error defaults loaded Checksum of CMOS is incorrect so the system loads the default equipment configuration A checksum error may indicate that CMOS has become corrupt A weak battery may have caused this error Check ...

Page 48: ...tects an error during memory testing additional information appears giving specifics about the type and location of the memory error Override enabled Defaults loaded If the system cannot boot using the current CMOS configuration the BIOS can override the current configuration with a set of BIOS defaults designed for the most stable minimal performance system operations Press TAB to show POST scree...

Page 49: ...roperly and the contact leads are clean before diagnosing any system problems Memory test failed 1 See Memory 2 Main board Incorrect memory size shown or repeated during POST 1 Insert the memory modules in the DIMM sockets properly then reboot the system 2 Memory module 3 Main board System works but fails to enter power saving mode when the Power Management Mode is set to Enabled 1 Enter BIOS Setu...

Page 50: ...is configured correctly in BIOS Setup cable jumper are set correctly before diagnosing any hard disk drive problems If only one drive is installed please make sure the drive is connected to master connector or the drive is set to master Hard disk drive test failed 1 Enter BIOS Setup and Load default settings 2 Hard disk drive cable 3 Hard disk drive 4 Main board Hard disk drive cannot format compl...

Page 51: ...n up the sound volume 3 Speaker power connection cable 4 CD DVD ROM drive Real time clock Real time clock is inaccurate 1 Ensure the information in the Standard CMOS Feature of BIOS Setup is set correctly 2 RTC battery 3 Main board Audio Audio software program invokes but no sound comes from speakers 1 Speaker power connection cable Modem Modem ring cannot wake up system from suspend mode 1 For th...

Page 52: ...ing any parallel serial ports problems Serial or parallel port loop back test failed 1 Make sure that the LPT or COM you test is the same as the setting in BIOS Setup 2 Loop back 3 Main board Printing failed 1 Ensure the printer driver is properly installed Refer to the printer service manual 2 Printer 3 Printer cable 4 Main board Printer problems 1 Refer to the service manual for the printer Keyb...

Page 53: ...f the system Only pressing power switch can turn off the system 1 Load default settings 2 Reload software from Recovery CD No system power or power supply fan is not running 1 Power Supply 2 Main board Other Problems Any other problems 1 Undetermined Problems Error Symptom Action FRU ...

Page 54: ...olated the problem FRU 4 Load default settings in setup 5 Check all main board jumper positions and switch settings 6 Check all adapter card jumper positions 7 Check all device jumper positions 8 Check all cables and connectors for proper installation 9 If the jumpers switches and voltage settings are correct remove or disconnect the following one at a time 10 Non Acer devices q External devices q...

Page 55: ...umbered When setting the jumpers ensure that the jumper caps are Placed on the correct pins System Board Jumper Setting 1 System Board Jumper Setting Jumper Header Name Function Definition SYS_FAN 4 PIN SYSTEM FAN HEADER 1 GND 2 5V 3 SENSE 4 PWM CONTROL CLR_CMOS CLEAR CMOS HEADER 1 2 CLEAR CMOS 2 3 NORMAL Default BAT1 3 PIN BATTERY HEADER 1 Battery power output 2 RTC_SENSE 3 5 GND Jumper and Conne...

Page 56: ...RS Stacked Black a REAR_USB1 REAR_USB2 FP1 Front panel header 1 GND 2 F_USBPWR 3 USB_P5 4 USB_P5 5 GND 6 F_USBPWR 7 USB_P4 8 USB_P4 9 FP_9 PU 5V_S0 10 KEY 11 PWRBTNJ 12 LEDP 13 GND 14 PMSLED Jumper Header Name Function Definition ...

Page 57: ...Chapter 5 50 b LAN1 NOTE Pins 1 12 for RJ 45 LAN Jack pin definition 13 16 for LAN LED definition 3 Audio Back Panel Connectors Vertical a AUDIO1 MIC IN Pink in Color b AUDIO2 LINE OUT Lime in Color ...

Page 58: ...51 Chapter 5 c DCIN d VGA D SUB ...

Page 59: ...Chapter 5 52 e HDMI f eSATA CONN ...

Page 60: ...53 Chapter 5 g SATA CONN ...

Page 61: ...SD 7 MS_SD_DAT0 XD 4 XD_RE SD 8 SD_DAT1 XD 5 XD_CE SD 9 SD_DAT2 XD 6 XD_CLE SD CD1 GND XD 7 XD_ALE SD CD2 SD_CD XD 8 XD_WE SD WP1 GND XD 9 XD_WP SD WP2 SD_WP XD 10 GND MS 1 GND XD 11 XD_D0 MS 2 MS_BS XD 12 XD_D1 MS 3 MS_D1 XD 13 XD_D2 MS 4 MS_SD_DAT0 XD 14 XD_D3 MS 5 MS_D2 XD 15 XD_D4 MS 6 MS_INS XD 16 XD_D5 MS 7 MS_D3 XD 17 XD_D6 MS 8 CR_CLK XD 18 XD_D7 MS 9 CARD_3V3 XD 19 CARD_3V3 ...

Page 62: ...55 Chapter 5 i Spidif ...

Page 63: ...n the printed Service Guide For Acer authorized service providers your Acer office may have a different part number code from those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for service q To scrap or to return the defective parts follow the local government ordinance or regulations on how to dispose ...

Page 64: ...ore information becomes available NO PART NO QTY NO PART NO QTY 1 Bot cover 1 8 01 Main base 1 2 Cover pannel 1 9 POWER BUTTON 1 3 SHEETMETAL TOP 1 10 2009_Acer 1 4 ACER 1L MB LOYOUT 1 11 Top Cover 1 5 ANTENNA_P_7 1 12 ANTENNA_B_8 1 6 1L Power Switch 1 13 V STAND 1 7 SHEETMETAL BOT 1 ...

Page 65: ... DIMM DDRII 800 1GB NT1GT64UH8D0FN AD LF 64 16 0 07um KN 1GB03 025 GU332G0ALEPR8H2C6CE DDRII800 2GB KN 2GB0H 003 Memory NANYA SO DIMM DDRII 800 2GB NT2GT64U8HD0BN AD LF 128 8 0 07um KN 2GB03 010 Memory SAMSUNG SO DIMM DDRII 800 1GB M470T2864EH3 CF7 LF 64 16 0 055um KN 1GB0B 033 Memory UNIFOSA SO DIMM DDRII 800 1GB GU331G0ALEPR612C6F1 LF 128 8 0 065um KN 1GB0H 014 Memory SAMSUNG SO DIMM DDRII 800 2...

Page 66: ...1 HDD WD 2 5 5400rpm 320GB WD3200BEVT 22ZCT0 ML160 SATA LF F W 11 01A11 KH 32008 013 HDD HGST 2 5 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F W C60F KH 32007 007 HDD WD 2 5 5400rpm 500GB WD5000BEVT 22ZAT0 ML250 SATA LF F W 01 01A01 KH 50008 013 HDD HGST 2 5 5400rpm 500GB HTS545050B9A300 Panther B SATA LF F W C60F KH 50007 009 Modem VD56UL Modem USB dongle 56K modem FX 10100 001 Wireless Foxc...

Page 67: ...10600 028 webcam webcam stand PC 13400 035 air mouse controller game pad Cywee 3D stick mouse Mouse Z MS 11200 053 Mounting 1L Hornet Mounting kit for a p g PC 13400 041 Remote controller EMEA Vista RC RT 11300 009 EMEA Vista MCE RT 11300 005 US Vista MCE RT 11300 006 TC Vista MCE RT 11300 007 SC Vista MCE RT 11300 008 receiver Category Description Part Number ...

Page 68: ...land KB USB03 159 Keyboard CHICONY KU 0906 USB 105KS White Spanish KB USB03 160 Keyboard CHICONY KU 0906 USB 105KS White Portuguese KB USB03 161 Keyboard CHICONY KU 0906 USB 105KS White Canadian French KB USB03 162 Keyboard CHICONY KU 0906 USB 105KS White Brazilian Portuguese KB USB03 163 Keyboard CHICONY KU 0906 USB 109KS White Japanese KB USB03 164 Keyboard CHICONY KU 0906 USB 105KS White German...

Page 69: ...d CHICONY KU 0906 USB 104KS White Russian KB USB03 179 Keyboard CHICONY KU 0906 USB 105KS White Hungarian KB USB03 180 Keyboard CHICONY KU 0906 USB 104KS White Greek KB USB03 181 Keyboard CHICONY KU 0906 USB 105KS White Danish KB USB03 182 Keyboard CHICONY KU 0906 USB 104KS White Czech KB USB03 183 Keyboard CHICONY KU 0906 USB 105KS White Romanian KB USB03 184 Keyboard CHICONY KU 0906 USB 105KS Wh...

Page 70: ... RF403 104 Keyboard CHICONY KG 0917 RF2 4 105KS White Canadian French KB RF403 105 Keyboard CHICONY KG 0917 RF2 4 107KS White Brazilian Portuguese KB RF403 106 Keyboard CHICONY KG 0917 RF2 4 109KS White Japanese KB RF403 107 Keyboard CHICONY KG 0917 RF2 4 105KS White German KB RF403 108 Keyboard CHICONY KG 0917 RF2 4 105KS White Italian KB RF403 109 Keyboard CHICONY KG 0917 RF2 4 105KS White Frenc...

Page 71: ...ite Greek KB RF403 124 Keyboard CHICONY KG 0917 RF2 4 105KS White Danish KB RF403 125 Keyboard CHICONY KG 0917 RF2 4 104KS White Czech KB RF403 126 Keyboard CHICONY KG 0917 RF2 4 105KS White Romanian KB RF403 127 Keyboard CHICONY KG 0917 RF2 4 105KS White Turkish KB RF403 128 Keyboard CHICONY KG 0917 RF2 4 105KS White Spanish Latin KB RF403 129 Keyboard CHICONY KG 0917 RF2 4 105KS White Turkish Q ...

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