Acer Altos G710 Service Manual Download

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altos G710

Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the AIPG/CSD web; for more information,

please refer to

http://csd.acer.com.tw

Summary of Contents for Altos G710

Page 1: ...altos G710 Service Guide PRINTED IN TAIWAN Service guide files and updates are available on the AIPG CSD web for more information please refer to http csd acer com tw ...

Page 2: ...II Revision History Please refer to the table below for the updates made on altos G710 service guide Date Chapter Updates Dec 30 2004 CH1 Remove the JP26 from MB placement on page 6 7 8 ...

Page 3: ...espect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose Any Acer Incorporated software described in this manual is sold or licensed as is Should the programs prove defective following their purchase the buyer and not Acer Incorporated its distributor or its dealer assumes the entire cost of all necessary servicing repair and ...

Page 4: ... bits and pieces of additional information related to the current topic WARNING Alerts you to any damage that might result from doing or not doing specific actions CAUTION Gives precautionary measures to avoid possible hardware or software problems IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures ...

Page 5: ... NOT be covered in this generic service guide In such cases please contact your regional offices or the responsible personnel channel to provide you with further technical details 2 Please note WHEN ORDERING FRU PARTS that you should check the most up to date information available on your regional web or channel If for whatever reason a part number change is made it will not be noted in the printe...

Page 6: ...ain Menu 32 System Information 33 Product Information 36 Advanced 37 Power 52 Boot 53 Security 58 Exit 60 Chapter 3 Machine Disassembly and Replacement 61 General Information 62 Disassembly altos G710 63 Removing the Housing 63 Removing the Air baffle Heatsink and CPU 64 Removing the Memory 64 Removing the Rear fan System fan 64 Removing the cables from Mainboard 65 Removing the CD ROM and FDD 65 ...

Page 7: ... Checkpoints 84 Memory Error Codes 85 Chapter 5 Jumper and Connector Information 86 Clearing the CMOS 86 Clearing the Password 87 Jumper settings 87 Jumper and Connector 88 Chapter 6 FRU Field Replaceable Unit List 93 Altos G710 Exploded Diagram 94 Part List 95 Appendix A Model Definition and Configuration 102 Appendix B Test Compatible Components 103 Microsoft Windows 2000 2003 Environment Test 1...

Page 8: ... to four Ultra320 SCSI hard disk drives T Hot plug SATA HDD cage supports up to four SATA hard disk drives T Memory T Eight 240 pin DIMM slots T Supports DDR2 400 Registered ECC memory modules T Maximum upgrade to 16 GB when 2 GB of DDR2 400 Registered ECC memory is available T 2 way memory interleave T SDDC Single Device Data Correction for memory error detection and correction of any number of b...

Page 9: ...d as a spare for instance if 12 x 1 GB DIMMs are installed only 8 Gigabytes of that 12 Gigabytes is available for use by the operating system How Memory Sparing Works In normal mode of operation system reads writes memory data to active bank Bank 1 Bank 2 The system does not read write memory data to spare bank Bank 3 Bank 3 does not have memory data before memory data sparing begins Memory sparin...

Page 10: ...fails the backup server can immediately take its place without any down time Server mirroring is an expensive but effective strategy for achieving fault tolerance It s expensive because each server must be mirrored by an identical server whose only purpose is to be there in the event of a failure A less expensive technique that is becoming more and more popular is clustering ...

Page 11: ...tworking T Dual onboard Broadcom BCM5721 10 100 1000Base T Gigabit Ethernet controller T PCI I O T Six PCI bus slots with three separate bus segments 1 Two x4 PCI Express bus slots with x8 connectors 2 Three 64 bit 100 MHz PCI X bus slots 3 One 32 bit 33 MHz PCI bus slot T Serial ATA port T Two SATA ports T Baseboard Management controller T Onboard Hitachi 2168 management controller T IPMI Intelli...

Page 12: ... Processor IDEx2 USB2 0x5 8M VRAM BCM5721 PCI Express x4 2GB s SCSI LSI53C1030 RAID 0 1 10 5 DDR II 400 8 PCI Express x1 1 2GB s Dual Ultra 320 SCSI PCI X 100 Dobson PCI Express x1 1 2GB s PCI Express x8 4GB s PCI X 100 PCI Express x4 2GB s BMC H8S 2168 BCM5721 Share NIC I2C IPMB System Manage Bus RTC Event x8 Connector x8 Connector BCM5721 RJ45 GigaLAN DDR I 333 Un bufferwith ECC Up to 1G Bytes V...

Page 13: ...al Intel Xeon processors FSB 800 support 2 x ATA100 IDE channels Intel E7320 chipset Intel PRO 1000 MT Server Network Connections 8 GB ECC DDR266 333 capacity Integrated Graphics PCI Express X4 Bus PCI X 64 66 PCI 32 33 SATA Port x 2 ...

Page 14: ... 1 MainBoard Placement The mainboard becomes accessible once you open the system It should look like the figure shown below The Latest Version Please compare to below original MB version of JP26 has been removed ...

Page 15: ...GA monitor port 4 J16 Gigabit LAN ports RJ 45 5 U7 Broadcom BCM5721 Gigabit chipset LAN1 6 D10 ID LED 7 S1 ID button 8 U10 Broadcom BCM5721 Gigabit chipset LAN2 9 J15 CMOS battery 10 D14 D21 Port 80 BIOS self diagnostic LED connector 11 JP17 BMC debug jumper 12 U24 BMC Baseboard Management Controller 13 J18 J20 PCI slots 5 and 6 x4 PCI Express 14 U45 Super I O chipset 15 J23 J24 J26 PCI slots 2 3 ...

Page 16: ...SI Channel A connector 35 JP22 ePanel connecter 36 JP21 Front USB connectors 37 JP20 Front system fan 0 connector 38 JP19 Front system fan 1 connector 39 JP4 Secondary IDE connector 40 JP14 FDD connector 41 JP15 Primary IDE connector 42 JP12 SCSI backplane management cable connector 43 JP13 Front panel LED connectors 44 U26 Intel 82801ER chipset 45 J17 CPU 2 socket 46 U8 Intel E7520 MCH Memory Con...

Page 17: ...interface between the SCSI or SATA drives and the mainboard SCSI Backplane Layout No Description 1 120 pin SAF TE connector 2 80 pin SCSI data cable connectors 3 68 pin SCSI data cable connector 4 J1 Backplane jumper header 5 SCSI power cable connector 6 SCSI HDD management cable connector I2C bus Front Rear ...

Page 18: ... 2 J15 SAF TE heartbeat LED and Manufacturing function jumper 3 SATA data cable connector 4 JP3 SAF TE connector 5 JP2 10 pin power cable connector 6 J5 Backplane setup header 7 J11 SATA cage management cable connector I2 C bus 8 J14 Backplane peering cable connector Front Rear ...

Page 19: ...and voltage condition and the status of the SCSI hard drives SAF TE configuration settings SW1 The SAF TE board s pre assigned ID is SCSI ID 6 The table below shows the board s configuration settings No Description 1 GEM 318p SAF TE chipset 2 Configuration switch No Description Switch 1 Off Switch 2 Off Switch 3 On Switch 4 Off ...

Page 20: ...12 Chapter 1 Front Bezel NOTE The ePanel module is not included with your system No Item 1 LCD Display Cover for ePanel Module 2 Bezel Door 3 Front Panel LED Indicator 4 Security Keylock ...

Page 21: ...tem hard drive status 9 System status indicator The indicator lights up green when the system is operating normally When the a system fault is present the indicator blinks or lights up amber 10 LAN1 activity indicator Indicates an active link on the LAN1port green 11 LAN2 activity indicator Indicates an active link on the LAN2 port green 12 Service ID indicator Indicates chassis ID status blue 13 ...

Page 22: ... Button Press to turn on the system 21 FDD activity indicator When the indicator is lit there is activity in the floppy drive 22 FDD Floppy disk drive Disk drive that reads and writes diskettes 23 FDD Eject button Press this button to remove a diskette from the floppy drive Item Component Description ...

Page 23: ...ltage failure Amber On T Critical power supply failure T Voltage power supply failure T Critical temperature and voltage failure Off T POST error T NMI event T Missing CPU or terminator HDD Green Blinking HDD activity Off No HDD activity Amber On T HDD failure T The HDD LED will light green when the four bay hot plug cage is installed in the chassis LAN1 and 2 Green On Network is established Blink...

Page 24: ...ible disk drive states HDD Status Power LED Color Activity LED Condition Description HDD not present None Off No HDD present HDD present Green On HDD activity HDD failure Amber On Internal HDD failure replace HDD HDD rebuild Green Amber On Blinking HDD rebuilding data ...

Page 25: ...d port Connects to a PS 2 keyboard 4 USB ports Connects to USB devices 5 Serial port Connects to serial devices 6 Parallel printer port Connects to parallel devices 7 VGA monitor port Connects to monitors 8 Gigabit LANports 10 100 1000Mbps Connects to network cables 9 Service ID indicator Indicates chassis ID status blue 10 Service ID button Illuminates LEDs on both the front and rear of the serve...

Page 26: ...r supply status green 17 Main power supply fail indicator Indicates status of the the hot swappable power supply module or any PSU power supply unit internal fan fault condition amber 18 Main powersupply cable connector Connects to the power cable No Component Description ...

Page 27: ...power supply module only You have the option to purchase an extra power supply module to provide the system with a redundant power source No Item 1 Power supply module 550 watts 2 Rear system fan 3 Rear system fan release latch 4 Air baffle 5 PCI bus slot 6 Mainboard 7 Easy swap system fans 8 Four bay hot plug HDD cage backplane board 9 Power distribution board ...

Page 28: ...essors supported Socket Socket Dual 604 pin zero insertio force ZIF processor sockets Speed 2 8G 3 0G 3 2G 3 4G 3 6GHz or above Bus frequency 800 MB S Voltage Processor voltage can be detected by the system without setting any jumper BIOS Item Specification BIOS code AMI BIOS ROM type Bulk mode flash ROM with boot block protection BIOS ROM size 2MB BIOS ROM package 32 pin PLCC package Supported pr...

Page 29: ... BIOS Setup VGA Interface Item Specification VGA controller ATI RAGE XL VGA controller resident bus PCI 2 2 Bus VGA bus speed 100MB s VGA Memory 8MB VRAM Function control Enable disable by BIOS Setup IDE Interface Item Specification IDE controller Intel 82801ER IDE controller resident bus IDE ATA100 Number of IDE channel 2 Supported IDE interface E IDE up to PIO mode 4 DMA mode 2 and Ultra DMA 33 ...

Page 30: ...tem I O Port Bit 3 Onboard VGA Enable Disable 1 Disable 0 Enable Bit 0 Onboard LAN 1 Enable Disable Bit 1 Onboard LAN 2 Enable Disable 1 Disable 0 Enable Bit 2 Onboard SCSI Enable Disable 1 Enable 0 Disable Bit 4 7 Host Frequency Setting 0 0 1 1 1 5 reset only 0 1 1 1 2 11 300 MHz 1 0 0 0 1 6 350 MHz 0 0 0 1 1 4 400 MHz 0 1 0 1 2 9 450 MHz 0 0 1 1 1 5 500 MHz 4A1 SMISW SCISW SOFTNMI BIOS Password ...

Page 31: ...XB_IRQ_N1 PXB_IRQ_N 2 PXB_IRQ_N3 PXB_IRQ_N0 SCSI LSI 1030 PXA_IRQ_N0 PXA_IRQ_N1 PCI Slot 1 32 33MHz PCI32_IRQG_N PCI32_IRQF_N PCI32_IRQG_N PCI32_IRQF_N ATI Rage XL PCI32_IRQB_N PCI Addressing Mapping PCI Device No Map PCI Bus No Device No AD No H W PCI X Slot 4 64 100MHz 1 3 PXB_AD19 PCI X Slot 3 64 100MHz 1 2 PXB_AD18 PCI X Slot 2 64 100MHz 1 1 PXB_AD17 SCSI LSI1030 2 4 PXA_AD24 PCI Slot 1 32 33M...

Page 32: ...d keyboard for DOS keyboard mouse for Windows T Resume recovery time 3 5 seconds Global Standby mode T Global power management timer 1 60 minutes T Hard disk drive goes into STANDBY mode for ATA standard interface T Disable H sync and V sync signals to control the VESA DPMS monitor T Resume recovery time 7 10 seconds System Suspend mode T Independent power management timer 1 60 minutes or pushing ...

Page 33: ... operating 20 90 RH non condensing relative humidity at 35o C Shock Operating Half sine 2g 11 mSec Unpackaged Trapezoidal 35g Packaged Produce Weight Free Full Height 20 lbs 36 to 40lbs 30 to 80 lbs 24 to 100 lbs 18 to 120 lbs 12 lbs 9 Vibration Un Operating unpacked 5Hz to 200Hz 0 5g peak swept sine Packaged 5Hz to 500Hz 1 09g peak swept sine 20 40 80 100 120 ...

Page 34: ...and mouse port VGA monitor port Serial port Parallel printer port TWO LAN ports RJ 45 Main board ATX Drive bays 3 x 5 25 half height bays 1 x 3 5 bay for FDD One 4x1 SCSI SATA HDD bay non hot plug capable default One 4x1 SCSI SATA HDD bay w hot plug capable optional One 3 in 2 SCSI HDD Cage optional Max 4 3 HDD capable Switching power supply 550W stand non hot plug power supply ...

Page 35: ...IDE hard drive with at least 100 MB free hard disk space T Microsoft Windows 2000 Professional XP Server Advanced Server operating system T Ethernet card System Setup Make sure that your system meets the requirements listed above before proceeding You may also want to change your screen resolution to 800 x 600 or higher for optimum viewing Installing ASM Agent Follow the steps below 1 Log in to th...

Page 36: ...mplete the installation For detailed instructions on installing ASM Console refer to the ASM User s manual To launch the program on the Windows taskbar click on the Start button point to Programs select Acer Server Management Suite then click ASM Console ...

Page 37: ...ssages the battery may be bad In this case the system cannot retain configuration values in CMOS Ask a qualified technician for assistance Before you run Setup make sure that you have saved all open files The system reboots immediately after you exit Setup As you change your BIOS Setup examine the system configuration values When you are satisfied that all the values are correct write them down St...

Page 38: ...press the key combination m NOTE You must press mwhile the system is booting This key does not work during any other time There are several tabs on the setup screen corresponding to the six major BIOS menus Main Advanced Power Boot Security Exit ...

Page 39: ...the dkeys to move to the next page or the key to return to the previous page if the Setup screen has more than one page available Use the dkey to enter the options and use w yarrow keys to change the value if they are available Press l for General Help on using the BIOS setup Press u to save changes and close the BIOS setup Press to close the BIOS setup ...

Page 40: ...ent BIOS allows you to check your system s hardware without actually opening it up Hardware checking is done via software checkpoints during start up System Time Sets the time following the hour minute second format Valid values for hour minute and second are Hour 00 to 23 Minute 00 to 59 Second 00 to 59 System Date Sets the date following the weekday month day year format Valid values for weekday...

Page 41: ...r Type Type of processor currently installed in the server Processor Speed The processor speed is the speed at which a microprocessor executes instructions Clock speeds are expressed in megahertz MHz with 1 MHz being equal to 1 million cycles per second The faster the clock the more instructions the CPU can execute per second CPU ID ID number of the CPU Level 1 Cache Total amount of first level ca...

Page 42: ...you install addi tional memory the system automatically adjusts this parameter to dis play the new memory size Press Enter to access the Total Memory submenu DDR Memory Type Type of memory module currently installed in the server Interleave support Indicates the type of bank interleave currently supported by the mem ory Mouse PS2 USB Indicates the type of mouse connected to the server Keyboard PS2...

Page 43: ...ars when you select Total Memory from the System Information window The Total Memory menu displays the type and size of DRAM installed in DIMM slots 1A 1B 2A 2B 3A 3B 4A and 4B The Not Installed setting indicates that there is no DDR2 DRAM installed ...

Page 44: ...l data about the system such as the product name BIOS version mainboard ID serial number etc These entries are for reference only and are not user configurable Parameter Description System Product Name System s model name System Serial No System s serial number Baseboard ID System board s identification number Baseboard Serial No System board s serial number ...

Page 45: ...Chapter 2 37 Advanced The Advanced menu contains parameter values that define how the system behaves on startup ...

Page 46: ... ports Parameter Description Option Serial Port 1 Address IRQ Indicates the serial port 1 address and IRQ setting 3F8 IRQ4 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Disabled Serial Port 2 Address IRQ Indicates the serial port 2 address and IRQ setting 2F8 IRQ3 3E8 IRQ4 2E8 IRQ3 Disabled Parallel Port Address Indicates the parallel port address 378 278 3BC Disabled ...

Page 47: ...ata transfer rate ECP Normal Bi Directional EPP ECP Mode DMA Channel Assigns a DMA Direct Memory Access channel for the ECP parallel port function This parameter is configurable only if you select ECP as the parallel port s operation mode DMA3 DMA0 DMA1 Parallel Port IRQ Assigns an IRQ for the parallel port If you install an add on card that has a parallel port whose address conflicts with the onb...

Page 48: ...s the PATA and SATA device support Enabled Disabled Primary IDE Master Specifies the current configuration of the IDE device connected to the master port of the primary IDE channel Press Enter to access the Primary IDE Master submenu Primary IDE Slave Specifies the current configuration of the the IDE device connected to the slave port of the primary IDE channel Press Enter to access the Primary I...

Page 49: ...de Selects the hard disk drive translation method For drivers with more than 504 MB LBA mode is necessary Auto Disabled Block Mode Enhances disk performance depending on the hard disk in use If you set this parameter to Auto BIOS setup automatically detects if the installed hard disk drive supports the Block Mode function If supported it allows data transfer in blocks multiple sectors at a rate of...

Page 50: ...e 0 to 4 provide progressive increase of performance Auto 0 1 2 3 4 DMA Mode Selects DMA mode Auto SWDMAn MWDMAn UDMAn S M A R T Enables or disables the SMART Self Monitoring Analysis and Reporting Technology function of the internal hard disk If Auto is selected BIOS setup will enable the S M A R T function if the drive supports it Auto Disabled Enabled 32 bit Data Transfer Enables or disables th...

Page 51: ...er 2 43 Floppy Configuration The Floppy Configuration submenu displays the type of floppy drive installed in the server Parameter Description Option Floppy A Floppy disk drive type 1 44 MB 3 5 inch Disabled ...

Page 52: ...n data of Plug and Play devices in NVRAM Non vola tile Random Access Memory When this parameter is set to Yes current data is deleted and a new set of information is cre ated during the next system bootup No Yes USB Function Enables or disables the USB ports Enabled Disabled Legacy USB Support Enable this parameter when you intend to use a USB device in a non Plug and Play operating system such as...

Page 53: ...displays only an identifi cation logo during POST and while booting After booting the screen displays the oper ating system prompt such as DOS or logo such as Windows 95 If any error occurs while booting the system automatically switches to text mode Even if your setting is Enabled you may still switch to text mode while booting by pressing the Delete key when you see the Press DELETE key to enter...

Page 54: ...The clock speed of the bus does not necessarily equal the speed of the CPU Mostly the bus clock speed is slower than the CPU clock speed Auto Boot up Num Lock Activates the Num Lock function upon boot ing On Off PS 2 Mouse Support Enable this parameter if you intend to use a mouse or trackball with a PS 2 interface Enabled Disabled Wait for F1 if Error When this item is enabled you will be prompte...

Page 55: ...ameter Description Option Onboard LAN1 Device Enables or disables the onboard LAN1 controller Enabled Disabled Onboard LAN2 Device Enables or disables the onboard LAN2 controller Enabled Disabled Onboard SCSI Device Enables or disables the onboard SCSI controller Enabled Disabled Onboard VGA Device Enables or disables the onboard VGA controller Auto Disabled ...

Page 56: ...n Version of the SDR Spatial Data Repository firmware NMI Assert Enables or disables the PCI bus parity error support Enabled Disabled Reset Disabled Memory When this parameter is enabled only the system s healthy memory size is displayed during the POST process No Yes Memory Mirror Spare When this item is set to Mirror only half of the memory capacity will be detected by the system OS When set to...

Page 57: ...curacy of data as it passes in and out of memory When this parameter is enabled single bit and multi bit memory errors will be recorded in the event log Enabled Disabled PCI Device Event Logging PCI Peripheral Component Interconnect is a 32 bit bus that supports a 64 bit extension for new processors such as Pentium processors It can run at clock speeds of 33 or 66 MHz When this parameter is enable...

Page 58: ...ort to be used for connecting to the console COM1 COM2 via BMC Serial Port Mode Sets the transfer rate for the serial port The parameter setting depends on your modem specification therefore before you change the setting of this parameter check the documentation that came with your modem 115200 8 n 1 57600 8 n 1 19200 8 n 1 Post Boot Support Enables or disables the BIOS console redirection during ...

Page 59: ...low Disabled Enabled Key ANSI Escape Sequence Windows Platform Design Note F1 Esc Shift op Esc 1 F2 Esc Shift oq Esc 2 F3 Esc Shift or Esc 3 F4 Esc Shift os Esc 4 F5 Esc Shift ot Esc 5 F6 Esc Shift ou Esc 6 F7 Esc Shift ov Esc 7 F8 Esc Shift ow Esc 8 F9 Esc Shift ox Esc 9 F10 Esc Shift oy Esc 0 F11 Esc Shift oz Esc F12 Esc Shift oa Esc Home Esc Shift h Esc h End Esc Shift k Esc k Ins Esc 2 Esc Del...

Page 60: ...tate to resume to after a system shutdown that is due to an interruption in AC power When set to Last State the system will return to the active power state prior to shutdown When set to Stay Off the system remains off after power shutdown When set to Stay On the system will be turned on from a power failure Last State Stay Off Stay On Power Button Mode When set to Instant On Off the system automa...

Page 61: ...about the installed storage devices Press Enter to enter the submenu screen of the parameters shown in the screen below Boot Device Priority The Boot Device Priority submenu lets you specify the boot search sequence during the POST process BIOS setup will display an error message if the drive s specified is not bootable ...

Page 62: ...Sets the device from which the system will attempt to boot up when the first attempt failed 3rd Boot Device Sets the device from which the system will attempt to boot up when the first and second attempts failed 4th Boot Device Sets the device from which the system will attempt to boot up when the first second and third attempts failed ...

Page 63: ...Chapter 2 55 Hard Disk Drives The Hard Disk Drives submenu lets you specify the devices that will be considered as the primary and secondary hard drives ...

Page 64: ...56 Chapter 2 Removable Devices The Removable Devices submenu displays the type of removable devices installed in the system ...

Page 65: ...Chapter 2 57 ATAPI CD ROM Devices The ATAPI Advanced Technology Attachment Packet Interface CD ROM submenu displays the type of ATAPI CD ROM installed in the system ...

Page 66: ...assword is available only when a Supervisor password is set Not Installed Installed Change User Password Press Enter to change the User password Change Supervisor Password Press Enter to change the Supervisor password Password Check When this item is set to Setup the system will ask for the password every time you run the BIOS Setup utility When set to Always the system will awalys ask for the pas...

Page 67: ... change the Supervisor User password 1 Use the up down keys to highlight either change password parameters Change Supervisor Password or Change User Password then press Enter 2 Type the original password then press Enter 3 Type a new password then press Enter 4 Retype the password to verify the first entry then press Enter again To remove the User password 1 Use the up down keys to highlight the C...

Page 68: ... Changes and Exit Discards changes made and close the BIOS setup Discard Changes Discards all changes made in the BIOS setup Load Optimal Defaults Loads the optimal settings for all BIOS setup parameters Optimal settings are quite demanding in terms of resources consumption If you are using low speed memory chips or other kinds of low performance components and you choose to load these settings th...

Page 69: ...ls T Wrist grounding strap and conductive mat for preventing electrostatic discharge T Phillips screw driver T Flat bladed screw driver or plastic stick NOTE The screws for the different components vary in size During the disassembly process group the screws with the corresponding components to avoid mismatch when putting back the components Mechanical Disassemble and Reassemble Chapter 3 ...

Page 70: ...eneral Information Before You Begin Before proceeding with the disassembly procedure make sure that you do the following 1 Turn off the power to the system and all peripherals 2 Unplug the power cable from the system ...

Page 71: ...e the bezel 5 Depress the plastic retention tabs to detach the front bezel from the chassis 6 Release lever 7 Pull out the hard disk carrier from the cage 8 Remove the two screws on each side to detach the HDD from HDD carrier 9 Slide the HDD unit from the HDD carrier 10 Loosen the three thumbscrews located at the end of the side panel 11 Slide the side panel slightly forward then tilt it upward b...

Page 72: ...nks 3 Pull out the CPU heatsinks from the CPU 4 Pull the CPU socket retainer lever to the fully open 5 Take the CPU out from the socket then put the CPU socket retainer lever back to the origional position Removing the Memory 1 Pop up the memory to release it Removing the Rear fan System fan 1 Disconnect the rear fan cable from the mainboard 2 Upward the rear fan to release it 3 Upward the rear fa...

Page 73: ...M FDD LED cable from the mainboard Left to Right 3 Disconnect SCSI BP cable Fan cables and USB cable 4 Disconnect the intrustion cable 5 Disconnect the CD ROM cable and SCSI cable 6 Disconnect the two front fan cables from the fan board 7 Disconnect the Singal cable 24pin power cable and 8 pin power cable from the mainboard Removing the CD ROM and FDD 1 Take the CD ROM cable out from the chassis ...

Page 74: ...e Floppy module 6 Disconnect the floppy power cable and IDE cable 7 Remove the four screws to release the FDD 8 Separate the FDD carrier from the FDD unit Removing the HDD Cage 1 Loosen the four thumbscrews to release the Hard disk cage 2 Pull the Hard disk cage a little out from the chassis 3 Disconnect another power cable from the SCSI backplane board 4 Pull the entire HDD cage with cables out f...

Page 75: ... back plane board 9 Detach the SCSI back plane board from the HDD cage Removing the Power Supply 1 Pull the power cables throught the hole and pull the 10 pin backplane board power cables from the cable clip 2 Press the latch to easily take the power supply out from the chassis 3 Remove the four screws to detach the PSU bracket Removing the PD Module 1 Remove the one thumbscrew to release PD modul...

Page 76: ...he Power Button Module 1 Open the LED cable clip to release the cable 2 Remove the two screws to release the power button 3 Then take the power button module with cables out from the chassis Removing the Dummy Cover and Fan Control Board 1 Remove the two screws to release the dummy cover 2 Detach the dummy cover from the chassis 3 Remove the two screws to release the fan control board 4 Take the f...

Page 77: ... Removing Mainboard 1 Remove the one thumbscrew located on the edge of rear side to release the mainboard 2 Pull outward then upward of the latch to release the mainboard 3 Detach the mainboard out from the chassis ...

Page 78: ...S Recovery Beep Codes T POST Error Codes and Messages T Boot Block Error Beep Codes T Post Error Beep Codes T BIOS Beep Codes T POST Code Checkpoints T Bootblock Initialization Code Checkpoint T Bootblock Recovery Code Checkpoints T DIM Code Checkpoints T ACPI Runtime Checkpoints T Memory Error Codes Troubleshooting Chapter 4 ...

Page 79: ...battery has failed CMOS Date Time Not Set The time and or date values stored in CMOS are invalid Run Setup to set correct values DMA Error Error during read write test of DMA controller FDC Failure Error occurred trying to access diskette drive controller HDC Failure Error occurred trying to access hard disk controller Checking NVRAM NVRAM is being checked to see if it is valid Update OK NVRAM was...

Page 80: ...fies system or PCI card events For example some Acer RAID cards have beep codes Before checking for a system beep code error make sure the PCI card is not causing the beeping CTRL_N Pressed CMOS is ignored and NVRAM is cleared User must enter Setup Number of Beeps Description 1 Refresh failure 2 Parity cannot be reset 3 First 64 Kb memory failure 4 Timer not operational 5 Processor failure Reserve...

Page 81: ...ntil the appropriate input is given to either continue the boot process or take corrective action Halt The system cannot boot unless the error is corrected Error Code Error Message Response 0000 Timer Error Pause 0003 CMOS Battery Low Pause 0004 CMOS Settings Wrong Pause 0005 CMOS Checksum Bad Pause 0008 Unlock Keyboard Halt 0009 PS2 Keyboard not found Not an error 000A KBC BAT Test failed Halt 00...

Page 82: ... not support current stepping P1 Pause 0192 L2 cache size mismatch Pause 0193 CPUID Processor stepping are different Pause 0194 CPUID Processor family are different Pause 0195 Front side bus mismatch Pause 0196 CPUID Processor Model are different Pause 0197 Processor speeds mismatched Pause 5120 5120 CMOS Cleared By Jumper Pause 5121 Password cleared by jumper Pause 5122 CMOS Cleared By BMC Reques...

Page 83: ... BIST failed for all available processors Halt 84F2 BaseBoard Management Controller failed to respond Pause 84F3 BaseBoard Management Controller in Update Mode Pause 84F4 Sensor Data Record Empty Pause 84FF System Event Log Full Warning 8500 Bad or missing memory in slot 3A Pause 8501 Bad or missing memory in slot 2A Pause 8502 Bad or missing memory in slot 1A Pause 8504 Bad or missing memory in s...

Page 84: ...gramming successful 5 Floppy read error 6 Keyboard controller BAT command failed 7 No Flash EPROM detected 8 Floppy controller failure 9 Boot Block BIOS checksum error 10 Flash Erase error 11 Flash Program error 12 AMIBOOT ROM file size error 13 BIOS ROM image mismatch file layout does not match image present in flash device 14 long beep Insert diskette with AMIBOOT 001 File for Multi Disk Recover...

Page 85: ...tion 1 Memory refresh timer error 2 Parity error in base memory first 64KB block 3 Base memory read write test error 4 Motherboard timer not operational 5 Processor error 6 8042 Gate A20 test error cannot switch to protected mode 7 General exception error processor exception error 8 Display memory error system video adapter 9 ROM checksum error 10 CMOS shutdown register read write error 11 Cache m...

Page 86: ... indicating a serious problem with the system Consult your system manufacturer Before declaring the motherboard beyond all hope eliminate the possibility of interference by a malfunctioning add in card Remove all expansion cards cards except the video adapter T If beep codes are generated even when all other expansion cards are absent consult your system manufacturer s technical support T If beep ...

Page 87: ... Start Disable Cache Init Local APIC C1 R R OFF G Set up boot strap processor Information C2 R R G OFF Set up boot strap processor for POST C5 R A OFF G Enumerate and set up application processors C6 R A G OFF Re enable cache for boot strap processor C7 R A G G Early CPU Init Exit 0A G OFF G OFF Initializes the 8042 compatible Key Board Controller 0B G OFF G G Detects the presence of PS 2 mouse 0C...

Page 88: ...enerate and write contents of ESCD in NVRam 84 R G OFF OFF Log errors encountered during POST 85 R G OFF G Display errors to the user and gets the user response for error 87 R G G G Execute BIOS setup if needed requested 8C A G OFF OFF Late POST initialization of chipset registers 8D A G OFF G Build ACPI tables if ACPI is supported 8E A G G OFF Program the peripheral parameters Enable Disable NMI ...

Page 89: ...al chipset initialization Re enable CACHE Verify that flat mode is enabled D4 R A OFF R Test base 512KB memory Adjust policies and cache first 8MB Set stack D5 R A OFF A Bootblock code is copied from ROM to lower system memory and control is given to it BIOS now executes out of RAM D6 R A G R Both key sequence and OEM specific method is checked to determine if BIOS recovery is forced Main BIOS che...

Page 90: ...ckpoint EB F0 R R R R Search for pre defined recovery file name in root directory F1 R R R A Recovery file not found F2 R R A R Start reading FAT table and analyze FAT to find the clusters occupied by the recovery file F3 R R A A Start reading the recovery file cluster by cluster F5 R A R A Disable L1 cache FA A R A R Check the validity of the recovery file configuration to the current configurati...

Page 91: ...onfigured onboard peripherals memory and I O decode windows in PCI PCI bridges and noncompliant PCI devices Static resources are also reserved T Boot Output Device Initialization function 2 Function 2 searches for and initializes any PnP PCI or AGP video devices 38 Initialize different buses and perform the following functions T Boot Input Device Initialization function 3 Function 3 searches for a...

Page 92: ...ate The following table describes the type of checkpoints that may occur during ACPI sleep or wake events Checkpoint Description AC First ASL check point Indicates the system is running in ACPI mode AA System is running in APIC mode 01 02 03 04 05 Entering sleep state S1 S2 S3 S4 or S5 10 20 30 40 50 Waking from sleep state S1 S2 S3 S4 or S5 ...

Page 93: ...R_SIZE_MISMATCH 0E6h MEM_ERR_ECC_MISMATCH 0E8h MEM_ERR_ROW_ADDR_BITS 0E9h MEM_ERR_INTERNAL_BANKS 0EAh MEM_ERR_TIMING 0EBh MEM_ERR_INST_ORDER_ERR 0ECh MEM_ERR_NONREG_MIX 0EDh MEM_ERR_LATENCY 0EEh MEM_ERR_NOT_SUPPORTED 0EFh MEM_ERR_CONFIG_NOT_SUPPORTED 0F0h SYS_FREQ_ERR Flag for Unsupported System Bus Freq 0F1h DIMM_ERR_CFG_MIX Usupported DIMM mix 0F2h DQS_FAILURE indicates DQS failure 0F3h MEM_ERR_...

Page 94: ...disconnect the AC power 2 Open the server 3 Move the jumper from pins 1 and 2 to the Clear CMOS position covering pins 2 and 3 4 Reconnect the AC power power up the system 5 When the system begins beeping power it down and disconnect the AC power 6 Return the CMOS Clear jumper to the original location covering pins 1 and 2 7 Close the server chassis reconnect the AC power and power up the system J...

Page 95: ...original position before a new password s can be set The password clear jumper is located on jumper block J17 Jumper settings The table below lists the mainboard jumper settings Jumper Setting Function JP27 1 2 3 4 5 6 Clear CMOS settings Clear password settings Enable BIOS recovery JP17 1 2 3 4 BMC diagnostics settings BMC recovery settings JP13 HDD LED LAN1 activity LED LAN2 activity LED Power L...

Page 96: ...D 4 5V 16 PS_ON 5 GND 17 GND 6 5V 18 GND 7 GND 19 GND 8 POWER_OK 20 Reserve 9 5V_SB 21 5V 10 12V 22 5V 11 12V 23 5V 12 3 3V 24 GND CPU Power JP5 Illustration Pin Signal Pin 24 AWG Color 1 GND 5 12V 2 GND 6 12V 3 GND 7 12V 4 GND 8 12V PSDB CONNECTOR JP2 Illustration Pin Description 1 SMB_CLK 2 SMB_DAT 3 PSDB_ALERT 4 GND 5 POWER ...

Page 97: ...lse 4 PWM FRONT PANEL HEADER 20Pin J P13 Illustration Pin Description Pin Description 1 POWER LED 2 HD_LED_P 3 HDD_FALT_LED 4 HD_LED_N G 5 POWER LED_G 6 SYS _F_G_P 7 FP_ PWR_BTN_N 8 FP_SYSFAULT_LED_G_N G 9 GND 10 NIC Activity LED_P 0 11 FP_ RST_BTN_N 12 NIC Activity LED_N0 13 GND 14 FP_ID_LED_P 15 FP_ID_BTN_N 16 FP_ID_LED_N 17 SYS_F_A_P 18 NIC Activity LED_P1 19 FP_SYSFAULT_LED_A_N G 20 NIC Activi...

Page 98: ...Pin Signal Name Pin Signal Name 1 USB Power 2 USB Power 3 USBP2 4 USBP3 5 USBP2 6 USBP3 7 GND 8 GND 9 GND 10 NC JP22 SMART LCD HEADER Pin Signal Name 1 POWER 2 USB4 3 USN4 4 GND IPMB CONNECTOR 4Pin JP24 Pin Signal Name 1 I2C_DA 2 GND 3 I2C_CK 4 NC ROMB Debug port JP28 Pin Signal Name 1 RXD 2 TXD 3 GND _____________________________ ...

Page 99: ...3V3_VBAT 2 GND 3 P3V3_VBAT WAKE ON LAN CONNECTOR J31 Illustration Pin Signal Name 1 POWER 2 GND 3 WOL SCSI BACKPLANE SENSE CONNECTOR JP12 Pin Signal Name 1 SMB_DAT 2 GND 3 SMB_CLK 4 SCSI HDD FAIL GND SCSI RAID I BUTTON JP23 Pin Signal Name 1 RAIDMODE_N 2 KEY_DATA 3 GND ...

Page 100: ...ELECT J 16 Illustration Pin Signal Name Open 0 6A 1 2 short 3A 2 3 short 1 2A J32 Pin Signal Name 1 BPHDD_FAIL_N 2 NC 3 GND 4 NC JP17 Pin Function 1 2 BMC diag 3 4 BMC recovery JP27 Pin Function 1 2 Clear CMOS 3 4 Clear Password 5 6 Bios Recovery ...

Page 101: ...Service Guide For Acer AUTHORIZED SERVICE PROVIDERS your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines For more detail and update information please access to this website hppt aicsl acer com tw spl NOT...

Page 102: ...94 Altos G710 Altos G710 Exploded Diagram ...

Page 103: ...HOLDER ASSY 55 R11V7 002 FAN CONTROL BOARD G700 S52A FAN CONTROL B ASSY 55 G70V7 004 SCSI BACKPLANE BOARD G700 S52A SAF TE ASSY 55 G70V7 001 SAF TE BOARD G700 S52A SAF TE ASSY TA G7001 001 N A SATA BACKPLANE BOARD 55 R11V7 001 SATA HOT PLUG CAGE CABLE 70 CM 7P 90 180 50 R11V7 012 CABLE CABLE MB TO INTRUSION CABLE ASSY S54 M B INTRUSION REV2A 50 R11V7 001 ...

Page 104: ...B HDD MB CD ROM CABLE ASSY S02 MB HDD ATA100 40P REV2A 50 G30V7 002 CABLE FDD TO MB CABLE ASSY S52A FDD 34P 34P REV1A CA G7001 001 CABLE MB TO FAN CONTROL BD 3 PIN CABLE ASSY S52A MB FANB 3P 3P REV1A 50 G70V7 001 SCSI LED SIGNAL CABLE 30cm CABLE ASSY S05MB RAIDCARD 4P 4P REV3A 50 R11V7 004 VHDCI SCSI CABLE 50cm CA R110J 001 PICTURE PARTNAME DESCRIPTION AECR NO ...

Page 105: ... I2C cable 50 R11V7 012 N A CABLE MB TO SATA BACKPLANE 4 4PIN 50 R11V7 013 CABLE SATA CARD 4P TO SATA BACKPLANE 3P 50 R11V7 014 CABLE SATA I2C CABLE 4 4 P 50 R11V7 015 CABLE SATA CASCADE SATA BOARD TO SATA BOARD 50 R11V7 016 CASE COVER BRACKET ASSEMBLY SIDE PANEL RIGHT 42 R11V7 001 SIDE PANEL LEFT W I QUICK GUIDE 42 R11V7 002 TOP COVER 42 R11V7 003 PICTURE PARTNAME DESCRIPTION AECR NO ...

Page 106: ...R11V7 002 INNER BEZEL W DUMMY ODD COVER S54 FRONT BEZEL ASSY 60 R11V7 003 AIR DUCT S54 FAN DUCT ASSY 60 R11V7 004 FDD TRAY FDD BRACKET ASSY 60 G70V7 008 CD ROM BRACKET 42 R08V7 002 HDD CAGE DUMMY PLATE HDD CAGE FPLATE HW S05 FBS05025 REV3A 42 R11V7 004 HOT PLUG HDD CAGE DUMMY CARRIER 42 R11V7 005 PICTURE PARTNAME DESCRIPTION AECR NO ...

Page 107: ...S54 S05J SCSI HDD CAGE ASSY TC R1101 001 G710 SATA HOT PLUG HDD CAGE TC R1101 003 HOT PLUG HDD CAGE S05 HDD CAGE ASSY FOR BOARD 60 R11V7 011 HDD TRAY W I 4 SCREWS S05 HDD HOUSING ASSY TZ CAR02 003 CPU PROCESSOR PICTURE PARTNAME DESCRIPTION AECR NO ...

Page 108: ... RK80546KG0961M SL7PG KC SNE01 34G Xeon DP 3 2Ghz 800FSB 1MB iL2 Nocona E 0 Stepping FC mPGA4 EM64T supported RK80546KG0881M SL7PF KC SNE01 32G Xeon DP 3 0Ghz 800FSB 1MB iL2 Nocona E 0 Stepping FC mPGA4 EM64T supported RK80546KG0801M SL7PE KC SNE01 30G Xeon DP 2 8Ghz 800FSB 1MB iL2 Nocona E 0 Stepping FC mPGA4 EM64T supported RK80546KG0721M SL7PD KC SNE01 28G FDD FDD 1 44MB PANASONIC FDD FDD JU 25...

Page 109: ... ECC DDR2 400 SAMSUNG 128X4X18 S RANK CL3 1 2 REGISTERED 1GB ECC DDR2 400 SAMSUNG 128X4X18 S RANK CL3 1 2 KN 1GB0B 002 MEMORY 512MB ECC DDR2 400 INFINEON 64X8X9 S RANK CL3 1 2 HYB18T512800AF5 REGISTERED 512MB ECC DDR2 400 INFINEON 64X8X9 S RANK CL3 1 2 HYB18T512800AF5 KN 51202 015 MEMORY 512MB ECC DDR2 400 SAMSUNG 64X8X9 S RANK CL3 1 2 REGISTERED 512MB ECC DDR2 400 SAMSUNG 64X8X9 S RANK CL3 1 2 KN...

Page 110: ...Appendix A 102 The Altos G710 Model No Define 1 Trade Mark 2 Brand Name Acer 3 Model No Leopard 2 4 Product Name altos G710 Model Definition and Configuration Appendix A ...

Page 111: ... 103 This computer s compatibility is a test plan released by Wistron Internal Testing Department Once the final report is available this chapter will be revised accordingly Test Compatible Components Appendix B ...

Page 112: ...DDR400 Apacer 32x8x18 D rank CL3 1 25 K4H560838F TCCC Samsung 75 85398 507 Unbuffered 256MB ECC DDR400 Apacer 32x8x9 D rank CL3 1 25 K4H560838F TCCC Samsung TC R1102 001 Unbuffered 128MB ECC DDR400 Battery Backup Unit RAID Card U320 SCSI RAID card RC 32001 002 AAC EMEA RC 32001 006 AAP RC 32001 008 GC 2ch U320 SCSI RAID card LSI MegaRAID SCSI 320 2 64bit 66MHz PCI 2 2 LSI 53C1030 I80303 Battery Ba...

Page 113: ...Adapter Intel Gigabit 1000BaseT PCI X 64bit 133Mhz full height bracket 82545GM Everson II DVD KV 0160D 005 HLDS DVD ROM GDR 8163B Black color DVD RW RW Dual Multi KU 0040D 007 HLDS DVS Super Multi GSA 4082B Black color CD RW KR 0520C 001 HLDS 52x24x52x CD RW GCE 8525B Black color Management Card TC ARM05 001 Acer Remote Management Card Standard F W 1 6 8 FC HBA TA 34002 001 1 ch 2Gb FC HBA Qlogic ...

Page 114: ...2002 001 20 40GB DDS4 5 25 internal half height interface Ultra Wide SCSI 68pin black color w Acer logo TR 05003 001 50 130GB AIT 2 SDX 500V 5 25 internal interface Ultra Wide SCSI 68pin black color w Acer logo IDE Tape drive TR 03503 004 35 91GB AIT 1 SDX 420V 5 25 internal interface IDE UDMA66 black color w Acer logo ITEMS SPECIFICATION ...

Page 115: ...Acer s Notebook Desktop and Server models including T Service guides T User s manuals T Training materials T Bios updates T Spare parts lists T TABs Technical Announcement Bulletin For these purposes we have included an Acrobat File to facilitate the problem free downloading of our technical material Also contained on this website are T Detailed information on Acer s International Traveler s Warra...

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