www.accutome.com
• (800) 979-2020 US & CA • (610) 889-0200 International • +31 (0) 485-350300 Europe
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Accutome PachPen Manual
Chapter 6: Warranty & Repairs
6
Warranty &
Repairs
Warranty
Accutome, Inc., warrants its new equipment to be free from defects in workmanship
or materials. Any product that is proven to be defective will be repaired or replaced,
at our discretion, free of charge, up to one year from the date of purchase by
the initial user of the equipment from Accutome, Inc., or any of its authorized
distributors.
This warranty covers all repairs and servicing of parts that prove defective by
manufacture and not by misuse or mishandling. This type of service will be handled
by our trained sales force, or, if necessary, in our home office. Shipping charges for
returns or repair of nonwarranted items will be the responsibility of the customer.
Alteration, repair, or modification of any product that is performed by persons not
authorized by Accutome, Inc., will immediately void the warranty.
Product Returns
Follow the instructions given below to return products to Accutome, Inc.
Service and Repair
Before returning instruments for service or repair, contact the Accutome Technical
Service Group for a Return Goods Authorization (RGA) number.
Toll-Free (in US):
(800) 979-2020
International:
(610)-889-0200
Fax:
(610) 889-3233
After receiving authorization, print the RGA number on the outside of the package
and send the instrument to:
Technical Service Group
Accutome, Inc.
3222 Phoenixville Pike
Malvern, PA 19355 USA
All Other Returns
Returns for nonservice-related reasons must be authorized by the Accutome
Customer Service Department. Please contact Customer Service for an RGA
number.
Merchandise returned within 60 days of date of invoice will be credited as follows:
• Full credit for all merchandise returned in resalable condition