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Accton Technology RG230, User Manual

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Accton Technology RG230 User Manual Download Page 64

Troubleshooting

A-2

A

• Check that the management station has a valid network connection and that the 

Ethernet port that you are using has not been disabled. 

• Check the network cabling between the management station and the unit. If the 

problem is not resolved, try using a different port or a different cable.

Forgot or Lost the Password

Set the unit to its default configuration by pressing the reset button on the back 
panel for 5 seconds or more. Then use the default password “admin” to access the 
management interface.

Resetting the Unit

If all other recovery measures fail and the unit is still not functioning properly, take 
either of these steps:

• Reset the unit using the web interface, or through a power reset.
• Reset the unit to its factory default configuration by pressing the reset button on the 

back panel for 5 seconds or more. Then use the default password “admin” to 
access the management interface. 

Summary of Contents for RG230

Page 1: ...RG230 WiMAX 802 16e Self Install Residential Gateway User Guide...

Page 2: ......

Page 3: ...User Guide RG230 Indoor IEEE 802 16e 2005 Mobile WiMAX Gateway with 2 3 2 5 3 5 GHz Frequency Band Support Four LAN RJ 45 Ports Two Optional VoIP RJ 11 Ports and Optional 802 11g Wi Fi...

Page 4: ...RG230 E072009 CS R02 149100001700W...

Page 5: ...t accept any interference received including interference that may cause undesired operation FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance cou...

Page 6: ...ctive of the European Union 1999 5 EC This equipment meets the following conformance standards EN 60950 1 IEC 60950 1 Product Safety EN 301 489 1 EN 301 489 4 EN 302 326 2 V1 2 2 EN 302 326 3 V1 2 2 E...

Page 7: ...aution Alerts you to a potential hazard that could cause loss of data or damage the system or equipment Warning Alerts you to a potential hazard that could cause personal injury Related Publications T...

Page 8: ...iv December 2008 Revision This is the first revision of this guide This guide is valid for software release v0 2 0 3...

Page 9: ...5 Reset Button 1 5 Chapter 2 Installing the RG230 2 1 Package Checklist 2 1 Installation Overview 2 1 Select a Location 2 1 Cable Connections 2 2 Chapter 3 Initial Configuration 3 1 Accessing the Web...

Page 10: ...ings 7 1 SIP Account 7 2 Dial Plan 7 3 Call Feature 7 5 Appendix A Troubleshooting A 1 Diagnosing LED Indicators A 1 Cannot Connect to the Internet A 1 Cannot Access Web Management A 1 Forgot or Lost...

Page 11: ...vii Table of Contents RJ 11 Ports C 3 Appendix D License Information D 1 The GNU General Public License D 1 Glossary Index...

Page 12: ...viii Table of Contents...

Page 13: ...1 4 Table 1 4 WiMAX Signal Status LEDs 1 4 Table 1 5 LAN Port Status LEDs 1 5 Table 4 1 System Settings 4 1 Table 5 1 Gateway Configuration 5 1 Table 6 1 WiMAX Settings 6 1 Table A 1 Troubleshooting C...

Page 14: ...5 Figure 4 8 Restore Factory Default Configuration 4 5 Figure 4 9 System Time 4 6 Figure 4 10 Reset Unit 4 7 Figure 5 1 LAN Settings 5 2 Figure 5 2 DHCP Client List 5 3 Figure 5 3 Virtual Server 5 4 F...

Page 15: ...cy band from 2483 5 MHz up to 2690 MHz The following table lists the available RG230 models The RG230 offers a user friendly web based management interface for the configuration of all the unit s feat...

Page 16: ...1 2 1 The initial configuration steps can be made through the web browser interface using the Setup Wizard It is recommended to make the initial changes by connecting a PC directly to one of the RG230...

Page 17: ...G230 provides an array of system status indicators The back includes four LAN ports for 10 100 Mbps Ethernet connections two RJ 11 VoIP phone ports on some models and a DC power jack Figure 1 1 Front...

Page 18: ...G230 includes a Power LED indicator that simplifies installation and WiMAX network troubleshooting The LED which is located on the front panel is described in the following table Figure 1 2 RG230 LED...

Page 19: ...radio is enabled and operating normally Flashing Green Indicates data traffic in the Wi Fi network Off There is no Wi Fi connection or the radio is disabled Table 1 4 WiMAX Signal Status LEDs LED Stat...

Page 20: ...andard analog telephone set This allows a regular telephone to be used for making VoIP calls over the Internet Power Adapter Socket The power socket is located on the rear panel of the RG230 The power...

Page 21: ...RG230 Hardware Description 1 7 1 Figure 1 4 Base of the RG230 Reset Button...

Page 22: ...Introduction 1 8 1...

Page 23: ...aler Also be sure you have all the necessary tools and cabling before installing the RG230 Select a Location The RG230 can be installed indoors on any horizontal surface such as a desktop or shelf Whe...

Page 24: ...supplied with the RG230 Otherwise the product may be damaged 2 Observe the Indicator LEDs When you power on the RG230 verify that the Power LED turns on and that the other LED indicators start functi...

Page 25: ...a VoIP port or from PCs or other network devices connected to the LAN ports Standard Session Initiation Protocol SIP technology is used to make VoIP calls You must access the web interface and config...

Page 26: ...2 4 Installing the RG230 2...

Page 27: ...connect immediately to the web management interface Otherwise you must first check if your PC s IP address is set on the same subnet as the RG230 that is the PC s IP address starts 192 168 1 x In the...

Page 28: ...n the home page Username Describes the WiMAX network login name Operator Network The identity of the operator network Linked BSID The identifier of the connected base station Preamble Index A number t...

Page 29: ...hen configuring the unit through the Setup Wizard you will need to proceed through the following steps 1 WiMAX Login Configures user authentication settings for connection to the WiMAX network Figure...

Page 30: ...the basic settings Figure 3 4 Apply Settings 3 Basic Setup Finished When the Setup Wizard steps are completed the unit reboots and attempts to connect to the specified WiMAX network Click on the Home...

Page 31: ...ameters are described in detail System Configures general device settings see page 4 1 LAN Configures LAN settings see page 5 2 NAT Configures Network Address Translation settings see page 5 3 Firewal...

Page 32: ...Initial Configuration 3 6 3...

Page 33: ...able 4 1 System Settings Menu Description Page System Status Displays WAN and LAN interface information and other system details 4 2 Administrator Settings Configures user password for management acce...

Page 34: ...vider Subnet Mask Displays the WAN subnet mask assigned by the service provider Gateway Displays the WAN gateway address assigned by the service provider Primary DNS Displays the WAN primary DNS addre...

Page 35: ...f phone line 1 Phone 2 Status Displays the SIP status of phone line 2 Figure 4 4 System Status Information INFORMATION Displays the number of connected clients as well as the unit s LAN and WAN MAC ad...

Page 36: ...12 characters Confirm New Password Enter the new password again for verification Range 3 12 characters Auto Logout Time The time of inactivity after which the unit terminates a web management session...

Page 37: ...y a confirmation page displays Click the Restore button to continue Figure 4 8 Restore Factory Default Configuration System Time The RG230 uses the Simple Network Time Protocol SNTP to set its interna...

Page 38: ...attempts to poll for a time update Default 192 43 244 18 Current Time hh mm ss Displays the current time of the system clock New TIme hh mm ss Sets the system clock to the time specified Current Date...

Page 39: ...lows you to restart the device s software If the unit stops responding correctly or in some way stops functioning performing a reset can clear the condition Figure 4 10 Reset Unit Reset Resets the uni...

Page 40: ...System Settings 4 8 4...

Page 41: ...configures the DHCP server for the local network 5 2 DHCP Client List Displays connected DHCP clients that have been assigned IP addresses by the DHCP server 5 3 NAT 5 3 Virtual Server Allows the uni...

Page 42: ...pool configured on the unit Configure an address pool by specifying start and end IP addresses Be sure not to include the unit s IP address in the address pool range Figure 5 1 LAN Settings IP Address...

Page 43: ...vices at the edge of a network For the RG230 the internal local IP addresses are the IP addresses assigned to local PCs by the DHCP server and the external IP address is the IP address assigned to the...

Page 44: ...the same subnet as the RG230 and its DHCP server address pool Range 192 168 1 1 to 192 168 1 254 Private Port Specifies the TCP UDP port number used on the local server for the service Range 1 65535 T...

Page 45: ...e connections use port mapping to specify the additional public ports to be opened for each application Figure 5 4 Port Mapping Server IP The IP address of the local server Range 192 168 1 1 to 192 16...

Page 46: ...92 168 1 1 to 192 168 1 254 Default 0 0 0 0 Note Adding a host to the DMZ may expose your local network to a variety of security risks so only use this option as a last resort Firewall The RG230 provi...

Page 47: ...DoS attacks DoS attacks are aimed at devices and networks with a connection to the Internet Their goal is not to steal information but to disable a device or network so users no longer have access to...

Page 48: ...unit Figure 5 8 Client Filtering Settings Enable Client Filter Enables client filtering for entries in the table Default Disabled IP Specifies an IP address or range on the local network Range 192 168...

Page 49: ...address filters on the unit Figure 5 9 MAC Control MAC Address Control Enables the feature Default Enabled Block Connect to Internet Blocks Internet access for the scpecified MAC address Default Enabl...

Page 50: ...ubnet of the remote network Subnet Mask The mask that identifies the IP subnet of the remote network Gateway The IP address of the router within the local IP subnet that forwards traffic to the remote...

Page 51: ...P 5 11 5 UPnP UPnP Universal Plug and Play Forum provides inter connectivity between devices supported by the same standard Figure 5 11 UPnP Setting UPnP Enables UpnP support on the unit Default Disab...

Page 52: ...Gateway Configuration 5 12 5...

Page 53: ...tion to the WiMAX network Figure 6 1 WiMAX Account Settings User Name The user name required for authentication as provided by the WiMAX operator Default pseudo realm Password The user password requir...

Page 54: ...cribed under the section Home Page on page 3 2 Figure 6 2 Subscriber Station Information Firmware Version The version of software code running on the unit Driver Version The version of the WiMAX chip...

Page 55: ...230 provides the option of using an external antenna instead of the omnidirectional antennas supplied with the unit Note External antennas are not currently supported on the RG230 The only valid setti...

Page 56: ...WiMAX Settings 6 4 6...

Page 57: ...cross the Internet When SIP has set up a call between two parties the actual voice communication is a direct peer to peer connection using the standard Real Time Protocol RTP which streams the encoded...

Page 58: ...iew the SIP account numbers that have been provided by the service operator Figure 7 1 SIP Account Settings Phone 1 Number The first SIP account user number provided by the service operator Phone 2 Nu...

Page 59: ...ple of a dial plan string is 0123 xxxxxx t Three standard dial plans are defined Call Transfer Key New Call Key and 3 way Conference Up to 10 other dial plans can be defined by the user Figure 7 2 Dia...

Page 60: ...uences that are longer than specified in a dial plan rule are truncated after the number of specified digits For example if the dial plan rule is 011x and 0115678 is dialed only the digit sequence 011...

Page 61: ...placing the active call on hold Call Switching Calls two numbers then switches between them Dial the first number then place it on hold Dial the key sequence and wait until you hear the dial tone then...

Page 62: ...st be less than or equal to the value of Answer Timeout Default 30 seconds Always Forward Phone Number Another phone number to which all incoming calls are forwarded On Busy Forward Phone Number Anoth...

Page 63: ...ss automatically Try a Ping command from the management station to the unit s IP address to verify that the entire network path between the two devices is functioning correctly Table A 1 Troubleshooti...

Page 64: ...ts default configuration by pressing the reset button on the back panel for 5 seconds or more Then use the default password admin to access the management interface Resetting the Unit If all other rec...

Page 65: ...etter 100BASE TX RJ 45 100 ohm UTP cable Category 5 or better LED Indicators System Power WiMAX signal strength WiFi Ports Link Activity AC Power Adapter Input 100 240 VAC 50 60 Hz 1 6 A Output 19 VDC...

Page 66: ...MHz for Globalstar Open Range with Part 25 application are the same with Part 27 No specific function or behavior is enabled while setting operating frequency to 2490 MHz Taiwan NCC 2500 2690 MHz Supp...

Page 67: ...ll Features Call transfer Call waiting hold retrieve 3 way conference call Call blocking T 38 fax relay Dial plan E 164 dialing plan Call forwarding No Answer Busy All REN Ring Equivalent Number 3 REN...

Page 68: ...4 B Wi Fi Radio Signal Certification FCC CFR 47 Part 15 Subpart C EN 300 328 Safety cTUVus TUV SUD Standards IEEE 802 16e 2005 WAVE 1 and WAVE 2 IEEE 802 3 2005 10BASE T and 100BASE TX IEEE 802 11b a...

Page 69: ...s The following figure illustrates how the pins on the RJ 45 connector are numbered Be sure to hold the connectors in the same orientation when attaching the wires to the pins Figure C 1 RJ 45 Connect...

Page 70: ...me MDI Signal Name 1 Receive Data plus RD Transmit Data plus TD 2 Receive Data minus RD Transmit Data minus TD 3 Transmit Data plus TD Receive Data plus RD 6 Transmit Data minus TD Receive Data minus...

Page 71: ...sually only one or two pairs of conductor pins and wires are implemented The RJ 11 ports on this device contain only one wire pair on the inner pins 3 and 4 Figure C 4 RJ 11 Port Pinout Table C 2 RJ 1...

Page 72: ...Cables and Pinouts C 4 C...

Page 73: ...ree for all its users This General Public License applies to most of the Free Software Foundation s software and to any other program whose authors commit to using it Some other Free Software Foundati...

Page 74: ...the Program means either the Program or any derivative work under copyright law that is to say a work containing the Program or a portion of it either verbatim or with modifications and or translated...

Page 75: ...But when you distribute the same sections as part of a whole which is a work based on the Program the distribution of the whole must be on the terms of this License whose permissions for other licens...

Page 76: ...r distribute the Program is void and will automatically terminate your rights under this License However parties who have received copies or rights from you under this License will not have their lice...

Page 77: ...tricted in certain countries either by patents or by copyrighted interfaces the original copyright holder who places the Program under this License may add an explicit geographical distribution limita...

Page 78: ...HE PROGRAM PROVE DEFECTIVE YOU ASSUME THE COST OF ALL NECESSARY SERVICING REPAIR OR CORRECTION 12 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY COPYRIGHT HOLDER OR ANY...

Page 79: ...provide network connectivity for subscriber stations within a defined service area Beacon A signal periodically transmitted from a Wi Fi access point that is used to identify the network and maintain...

Page 80: ...ryption Data passing between a base station and subscribers uses encryption to protect from interception and evesdropping Ethernet A popular local area data communications network which accepts transm...

Page 81: ...ork condition Local Area Network LAN A group of interconnected computer and support devices MAC Address The physical layer address used to uniquely identify network nodes MS CHAPV2 Microsoft s version...

Page 82: ...connecting to the network The SSID differentiates one Wi Fi network from another Simple Network Time Protocol SNTP SNTP allows a device to set its internal clock based on periodic updates from a Netw...

Page 83: ...lution for 802 11 Wi Fi networks Wired Equivalent Privacy WEP WEP is the Wi Fi security based on the use of RC4 encryption keys Wi Fi devices without a valid WEP key are excluded from the network WPA...

Page 84: ...Glossary Glossary 6...

Page 85: ...ware update 4 4 G Gateway address 5 10 gateway function 2 2 GPL information D 1 H hacker attack prevention 5 6 5 7 hardware description 1 2 I installation connecting cables 2 2 Internet connection blo...

Page 86: ...ol See SNTP SNTP 4 5 enabling client 4 6 software update 4 4 status information 4 2 subnet mask 5 2 5 10 subscriber station 1 1 system clock setting 4 6 system indicators 1 3 1 4 system information 4...

Page 87: ......

Page 88: ...RG230 E072009 CS R02 149100001700W...

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