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FURTHER INFORMATION
TROUBLESHOOTING
If an issue arises, take steps to isolate the problem. At all times work from the basis of ‘known
good’ before moving to the next step - data networks can become very complex in no time
at all. Wherever possible, simplify the situation until a cause is isolated.
NO OUTPUT FROM CONNECTED FLEX TUBE PIXEL STRIPS
•
Does the unit have power? Are the front panel indicators lit?
•
Do you have an independent method to prove ‘known good’ the control feed?
•
Do the IP address and subnet mask match those used by the controlling device? See
page 11.
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Do the Art-Net settings match those used by the controlling device? See page 11.
•
Check the standby screen to see whether valid universes are being received and applied
to the SPI output channels. See page 9.
•
Temporarily apply an intensity across all channels of the required Art-Net universes as you
change the IP address and Art-Net settings within Pixel Driver 400. If you happen across
the correct address, the connected Flex Tubes will then respond.
•
Remember that while DMX universes are numbered from 1 upwards, Art-Net universes
can start at 0. It is not uncommon for your universe transfer to be out by one.