Troubleshooting and maintenance –
Maintenance |
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Troubleshooting and maintenance
If a malfunction should occur during operation, first check the points mentioned below. If the error cannot be recti-
fied, contact your local sales partner and jointly determine how to proceed.
The following malfunctions may occur:
Malfunction
Possible cause and suggested solution
The installed wallbox is
not functioning.
The power cable to the wallbox and/or the supply cable has not been correctly con-
nected to the terminal block in the POLEMHx.
Check the connection.
The RCCB/MCB for the house connection are not switched on.
Check the upstream RCCB/MCB.
The internal RCCB/MCB of the wallbox are not switched on.
Check the RCCB/MCB on the wallbox.
The lighting on the mount-
ing pole does not switch
on at dusk or remains per-
manently lit.
The twilight switch is dirty.
Clean the LEDs in the head of the POLEMHx.
The integrated power supply unit is not connected to the supply cable.
Make sure the conductors that are pre-fixed to the terminals are correctly fastened.
The integrated MCB is switched off.
Set the toggle lever of the MCB to position
I
.
The LEDs are defective.
Contact your local distributor to have the LEDs replaced.
Maintenance
The POLEMHx is essentially maintenance-free. However, we still recommend the mounting pole is regularly cleaned
and its function checked:
Use a dry or slightly damp, well-wrung cloth to clean the POLEMHx.
Do not use aggressive cleaning agents, waxes or solvents (such as cleaning fluid or paint thinner) as they can
cloud the LEDs or damage the paintwork.
Never clean the POLEMHx with a high-pressure cleaner or similar device that applies liquid at high pressure to
the surface of the housing.
Check the housing of the POLEMHx regularly for signs of damage.
Check the locks on the housing door and ensure that they move freely if necessary.
