Troubleshooting (Need Assistance?)
I-1
Appendix I. Troubleshooting (Need Assistance?)
Motherboard Troubleshooting:
Q & A:
Q: Do I need to clear the CMOS before I use a new motherboard to assemble my new computer
system?
A: Yes, we highly recommend that you clear the CMOS before installing a new motherboard. Please
move the CMOS jumper from its default 1-2 position to 2-3 for a few seconds, and then back. When
you boot up your system for the first time, follow the instructions in the user's manual to load the
optimized defaults.
Q: If my systems hang when I update the BIOS or set the wrong CPU parameters, what should I
do?
A: Whenever you update the BIOS or if the system hangs due to wrong CPU parameters setting, always
clear CMOS jumper before booting up again.
Q: How can I get a quick response to my request for technical support?
A: Be sure to follow the guidelines as stated in the “Technical Support Form” section of this manual.
If you have a problem during operation, in order to help our technical support personnel quickly
determine the problem with your motherboard and give you the answers you need, before filling in the
technical support form, eliminate any peripheral that is not related to the problem, and indicate it on
the form. Fax this form to your dealer or to the company where you bought the hardware in order to
benefit from our technical support. (You can refer to the examples given below)
Example 1: With a system including: motherboard (with CPU, DRAM, COAST...) HDD, CD-ROM,
FDD, VGA CARD, MPEG CARD, SCSI CARD, SOUND CARD, etc. After the system
is assembled, if you cannot boot up, check the key components of the system using the
procedure described below. First remove all interface cards except the VGA card and try
to reboot.
If you still cannot boot up:
Try installing another brand/model VGA card and see if the system will start. If it still
does not start, note the VGA card model, motherboard model, Bios identification number,
CPU on the technical support form (refer to main instructions), and describe the problem
in the problem description space provided.
If you can boot up:
Insert the interface cards you have removed back into the system, one by one and try to
start the system each time you insert a card, until the system will not start. Keep the VGA
card and the interface card that caused the problem inserted on the motherboard, remove
any other cards or peripheral, and start again. If you still cannot start, note the
information related to both cards in the add-on Card space provided, and don’t forget to
indicate the motherboard model, version, BIOS identification number, CPU (refer to
main instructions), and give a description of the problem.
User’s Manual
Summary of Contents for IT7-MAX2
Page 2: ......
Page 31: ...Introduction 1 3 1 2 Layout Diagram User s Manual ...
Page 32: ...1 4 Chapter 1 IT7 MAX2 ...
Page 92: ...E 2 Appendix E IT7 MAX2 ...
Page 100: ...G 4 Appendix G IT7 MAX2 ...
