Abbott myMerlin Support Manual Download Page 1 | Manualshive

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SUPPORT GUIDE

APPLE

‡

iOS

myMerlin

™

for

Confirm Rx

™

ICM

Mobile App

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2
3
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»

Summary of Contents for myMerlin

Page 1: ...SUPPORT GUIDE APPLE iOS myMerlin for Confirm Rx ICM Mobile App...

Page 2: ...Confirm Rx ICM serial number from Patient ID card Name of clinic that monitors you Smartphone make and model can be found in your phone s Settings menu United States Contact Abbott Remote Care Techni...

Page 3: ...o record your symptoms and more In the back of this guide is a glossary of Terms To Know in case you would like an explanation for an unfamiliar word STAYING CONNECTED Follow these tips to keep the my...

Page 4: ...the picture shows you the direction you should swipe your finger When you are asked to swipe across the screen tap and slide your finger in one smooth motion SINGLE RECTANGLE A single blue rectangle...

Page 5: ...ure Low Data Mode is OFF for the selected Wi Fi network by tapping the information icon STEP 4 Tap the name of the Wi Fi network you want to join You may need to enter a password passwords are case se...

Page 6: ...not see any of these symbols your cellular data may be turned OFF To turn cellular data ON follow these steps STEP 1 Tap Settings STEP 2 Tap Cellular STEP 3 Tap the Cellular Data slider to turn it ON...

Page 7: ...through the download DON T FORGET Once you ve downloaded the myMerlin app you will need to pair your iPhone to your heart monitor STEP 1 Open the App Store by tapping the App Store icon STEP 2 Tap th...

Page 8: ...ON Automatic App Updates Turn this ON Text Size Choose the smallest text size that is still large enough for you to read For pairing it may need to be set to the smallest and can be returned to the p...

Page 9: ...13 or later tap Bluetooth or Bluetooth Sharing to turn ON Green for the app STEP 1 Tap Settings STEP 2 Swipe up until you see Battery Tap Battery image to left STEP 3 The slider next to Low Power Mod...

Page 10: ...Tap Background App Refresh again STEP 5 Select Wi Fi Cellular Data Tap the blue Back arrow at top left corner STEP 1 Tap Settings STEP 2 Tap General image above STEP 6 The slider next to myMerlin shou...

Page 11: ...P 3 The sliders next to Apps and Updates should be switched ON green ADJUST TEXT SIZE STEP 1 Tap Settings STEP 2 Swipe up until you see Display Brightness Tap Display Brightness image to left STEP 3 T...

Page 12: ...NGS OFFLOAD UNUSED APPS STEP 1 Tap Settings STEP 2 Swipe up until you see iTunes App Store Tap iTunes App Store STEP 3 Swipe up until you see Offload Unused Apps The slider next to Offload Unused Apps...

Page 13: ...P 1 Unlock your phone and tap the Confirm Rx app to open it STEP 2 Tap Set Up Now STEP 3 Tap Continue with setup GOOD TO KNOW If you are on Wi Fi and are having issues with setup try turning OFF Wi Fi...

Page 14: ...l Number field and type the serial number of your heart monitor The serial number can be found on your patient identification ID card Tap Done STEP 7 Tap Next If you are asked for an activation code p...

Page 15: ...a Success message Tap Done GOOD TO KNOW DM is how Confirm Rx ICM your heart monitor will appear in your Bluetooth menu You will see this name whenever you access your phone s list of paired devices i...

Page 16: ...ed for emergency use In case of emergency call emergency services or contact your doctor The myMerlin app allows you to record your symptoms as they happen and send that information directly to your d...

Page 17: ...our phone closer to you Make sure your Bluetooth is ON and the app is open Turn OFF other Bluetooth devices around your bed such as Bluetooth clocks or speakers After doing these steps re open app to...

Page 18: ...luetooth to OFF Then tap the slider again to turn it ON green CHECK YOUR BLUETOOTH CONNECTION CHECK YOUR INTERNET CONNECTION STEP 1 If you re connected to internet you will see a Wi Fi or cellular dat...

Page 19: ...ipe the myMerlin app up This will force close the app which will prevent it from working as intended WHAT IS THE HOME BUTTON Depending on which model of iPhone you have the Home button may be a physic...

Page 20: ...to right where it says slide to power OFF to shut down your phone STEP 3 Once the screen is black press and hold the power button again until you see the Apple logo This means your iPhone is powering...

Page 21: ...l or Text Enter the code that was sent to you If you chose Email and did not receive the code check your email s junk or spam folder Your activation code is valid for six hours After multiple activati...

Page 22: ...ds new information to your doctor when requested DM DM is how Confirm Rx ICM your heart monitor will appear in your Bluetooth menu Home screen The main screen on your iPhone ICM Insertable Cardiac Mon...

Page 23: ...8 A M 8 P M ET Phone 1 877 696 3754 Email myMerlin abbott com International Contact your clinic directly with any questions Before you call please have the following information Confirm Rx ICM serial...

Page 24: ...s must log onto Merlin net Patient Care Network to view transmissions from patient s Confirm Rx ICM On Merlin net PCN they can configure transmission schedules and enable or disable features on a pati...

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