ABB Ability 800xA Series, User Manual, Page: 107 / 122

3BSE037076-510 D 107
Appendix B Fault Tracing
Complex distributed systems also make fault tracing a rather complicated task.
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This appendix gives a step-by-step description of how to isolate a problem in the
communication and functionality of the Remote Access Client and Remote Access
Server.
Physical Connection and Network Configuration
For the 800xA Multisystem Integration to work the physical and logical network
connections must be configured correctly. To check this make the following steps
from the subscriber system:
1. In a Windows command window run:
ping <provider IP-address>
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If there is a time-out check both with numeric address and symbolic address.
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If no connection can be established with ping, there is a network problem that
needs to be fixed before 800xA Multisystem Integration can work.
2. In a Windows command window run:
ipconfig /all
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Check that the configuration is correct for the network.
3. In a Windows command window run:
route print
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Check that the routing configuration is correct for the network.
4. In a Windows command window run:
tracert <node>
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Check the path the routing takes and where it fails.
800xA Multisystem Integration Installation
Check that 800xA Multisystem Integration is installed on both the Remote Access
Client Node and the Remote Access Server Node.