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OpenCom 510

Mounting and Commissioning

User Guide

Summary of Contents for OpenCom 510

Page 1: ...OpenCom510 Mounting and Commissioning User Guide...

Page 2: ...additional notes and tips on the product We hope you enjoy using OpenCom 510 OpenCom 100 Product Family This user guide applies to the OpenCom 100 product family comprising the OpenCom 107 OpenCom 130...

Page 3: ...s 21 4 1 2 Notes on the Mains Supply 22 4 1 3 Notes on EMC and Earthing 22 4 1 4 Notes on Installing the OpenCom 510 23 4 1 5 Notes on Installing Terminals 24 4 2 Installation Ambient Conditions 24 4...

Page 4: ...ction Variants 46 5 4 a b Ports 48 5 4 1 Terminals Connected to a b Ports 48 5 4 2 Technical Information 50 5 5 LAN Port 51 5 5 1 DSL Port 51 5 5 2 Service PC 52 5 6 COM Port 52 6 Accessories and Adap...

Page 5: ...8 2 9 Saving and Loading the Configuration 96 8 2 10 Receiving System Messages as E Mail 96 8 2 11 Loading SW Updates 97 8 2 12 Resetting the System Data 97 8 2 13 Generating Your Own MoH Files 98 9...

Page 6: ...0 4 VoIP System Telephones 122 10 4 1 Device Properties 122 10 4 2 VoIP System Telephone Configuration 123 10 4 3 LAN DHCP Server 124 10 4 4 Start Procedure 125 10 5 OpenPhone IPC 127 10 5 1 Installat...

Page 7: ...k groups 146 13 3 2 Routes 147 13 3 3 Numbering 147 13 4 Technical Details 149 14 Team Functions 150 14 1 Introduction 150 14 1 1 Explanation of Keys 150 14 1 2 Team Configuration 152 14 2 Examples of...

Page 8: ...ne Book 168 16 2 2 Making Calls Between Companies 169 16 2 3 Billing Charges per Company 169 17 Configuring the PC Software 170 17 1 PC Offline Configuration 170 17 2 Setting up TAPI 172 17 3 Setting...

Page 9: ...7 19 Frequently Asked Questions 190 19 1 General Hardware 190 19 2 Telephony 191 19 3 DECT 193 19 4 LAN 194 19 5 Internet 196 20 Technical Data 198 21 Notes on disposal 201 Index 202...

Page 10: ...8...

Page 11: ...tem Moreover OpenCom 510 systems can be cascaded which allows you to integrate a higher number of modules or networked in order to meet growing communica tions requirements The OpenCom 510 can be inte...

Page 12: ...e system telephones OpenPhone 52 ISDN telephones to the Upn port DeTeWe RFP 22 base stations DECT handsets with RFP 22 connected to DECT capable Upn port of MS UPN2 8 interface card analogue terminals...

Page 13: ...Windows PC The OpenCom 510 also features the integrated dialling wizard OpenCTI 50 Via the OpenCTI 50 users can call up and use tele phone functions through their PCs without having to install a spec...

Page 14: ...nCom 510 This prevents direct access to the LAN s client PCs and thus offers protection against attacks from the Internet The OpenCom 510 offers further protection of the LAN in the form of customisab...

Page 15: ...ages via e mail Important events and errors are kept by the OpenCom 510 in an internal log book the error store To inform or alert the system administrators entries in the log book system messages can...

Page 16: ...ystem The system PIN which is used for remote programmable call forwarding for example is 0000 2 2 Authorisations Authorisations determine which functions can be used at the terminals connected to the...

Page 17: ...make calls using selected call by call providers VIP call is activated Announcements to system terminals are possible Baby calls can be configured If a call key is configured for a user on more than o...

Page 18: ...is possible if this feature has been ordered from the network operator The blacklist the whitelist and a call filter are not pre configured and thus not active If these lists are configured they can...

Page 19: ...fter being acti vated Access via RAS is not allowed E mail notification to system terminals is possible There are no user accounts configured for the sending of e mails the authorisation for sending e...

Page 20: ...smitted to the LAN s client PCs using DHCP or PPP Gateway address 192 168 99 254 Domain name domain Domain name server 192 168 99 254 PPP addresses 192 168 100 0 to 192 168 100 10 DHCP addresses 192 1...

Page 21: ...odules cards with the required power and system signals The OpenCom 510 comes fully assembled By contrast with other systems you will not need to assemble the frame and backplane yourself A power supp...

Page 22: ...second power supply unit interface cards and accompanying cables are included as per the customer s order 1 RS 232 to RJ45 adapter cable for the V 24 interfaces of the MC 1 3 control module 1 set of m...

Page 23: ...out unautho rised repairs may damage the product and will invalidate the warranty DANGER Hazardous voltages inside the device The MPS 1 AC power supply unit may not be opened as this may lead to expo...

Page 24: ...unit or a OpenCom 510 and other devices to the same mains supply together The mains cables of the MPS 1 AC power supply units must have ferrite rings fitted The mains cables are factory fitted with fe...

Page 25: ...on ductor of the 230 V mains cables is connected to the circuit common and the tele phone earth line All metal parts of the communications system are mechanically and thus electri cally coupled in ord...

Page 26: ...te technical requirements For details refer to a b Ports starting on page 48 Use a shielded Ethernet cable STP cable Shielded Twisted Pair cable to connect the OpenCom 510 to a Local Area Network LAN...

Page 27: ...for the OpenCom 510 does not exceed 40 C The OpenCom 510 may also be connected to an IT system 4 3 Installation in a 19 Rack OpenCom 510 1 12 frame mounting points The OpenCom 510 is designed to be in...

Page 28: ...9 mounting technology 4 4 Installing Modules OpenCom 510 1 12 frame slots A Mounting bracket screw bolts for front mounting approx 132 mm to the uprights of the 19 rack B Mounting bracket screw bolts...

Page 29: ...vely in the illustration requires its own power supply unit Power for the control module is always supplied by the group 1 power supply unit The group 1 power supply unit must therefore always be inst...

Page 30: ...unit If you unplug the mains cable of the group 2 B power supply unit the OpenCom 510 will still be operational However only the modules supplied by the group 1 A power supply unit i e the central con...

Page 31: ...2 Wait until the LEDs of the installed modules start flashing red DANGER Hazardous voltages inside the device 3 Unplug all of the mains cables of the OpenCom 510 to disconnect the system from the main...

Page 32: ...supply units reconnect the second unit as well The system will now start up and all modules interface cards will be re initia lised 10 Observe the module LEDs during start up of the OpenCom 510 Inform...

Page 33: ...data transfers estab lished through this card will be terminated 2 Remove the screws with which the interface card is secured in the 1 12 frame and pull the card out 3 Unpack the interface card and ch...

Page 34: ...you have exchanged the interface card you will need to reactivate the slot for this card Open the PBX Configuration Ports Slots page in the Configurator again In the table row listing the card that ha...

Page 35: ...u want to deinstall the second power supply unit or exchange a defective one proceed as follows 1 Shut down the OpenCom 510 To do so first restart the system by entering the code procedure H 185 syste...

Page 36: ...n page 31 8 Switch the OpenCom 510 on To do so reconnect the power supply unit with the mains supply if you are powering the OpenCom 510 with two power supply units connect the second unit as well The...

Page 37: ...nplug all of the mains cables of the OpenCom 510 to disconnect the system from the mains supply Refer to Notes on Disconnecting the Mains Supply starting on page 28 2 Uninstall all modules and power s...

Page 38: ...ing e g the internal voice mail program OpenVoice prior to exchanging the backplane this software needs to be reactivated using new activation keys Contact your dealer or DeTeWe distributor 9 The new...

Page 39: ...setting when power is switched on again and updated by means of a signal from the exchange after the first external outgoing call With multi terminal access configurations the OpenCom 510 provides an...

Page 40: ...Disconnect the OpenCom 510 from the mains supply see instructions in Installing the Central Control Module starting on page 29 steps 1 to 3 2 Disconnect the NTBA from the mains supply 3 It should now...

Page 41: ...61 The following terminals and systems can be connected to the OpenCom 510 s interfaces Interface Card Properties Page S0 MX S01 8 8 S0 interfaces for either external or in ternal connections 76 S2M...

Page 42: ...ce pin assignment Overview Interfaces and Connectible Terminals Interface Terminals Systems Page S0 internal ISDN terminals DSS1 protocol telephones fax machines base stations and handsets ISDN cards...

Page 43: ...ches activate the required terminating resistors for the S0 buses 100 ohms per S0 bus In the default setting all terminating resistors are activated Default on MX S01 8 Location of DIP switches S1 to...

Page 44: ...s activated One end of the S0 bus is terminated by the OpenCom 510 the terminating resistors must be activated DIP switches set to on IAE ISDN socket German ISDN Anschlu Einheit or ISDN terminal TR Te...

Page 45: ...terminated by terminating resistors the terminating resistors must be deactivated DIP switches set to 1 2 5 2 2 External ISDN Ports S0 External You can connect the OpenCom 510 to the NTBA or to a sec...

Page 46: ...ts by means of a crossed ISDN cable For the pin assignment of crossed ISDN cables refer to the illustration Wiring for direct connection on page 44 If the terminal did not come with a suitable ISDN ca...

Page 47: ...ces can only be used to connect DECT base stations if the MS UPN2 8 has been installed in the master system if this card is in the slave system it is not possible to connect any DECT base stations to...

Page 48: ...simultaneous external connec tions than there are external B channels To connect a DECT base station to two Upn interfaces you can combine two Upn ports on the MS UPN2 8 interface card Upn ports 1 2 3...

Page 49: ...face card by following the instructions in Installing Interface Cards starting on page 31 2 The DIP switches are protected by a plastic foil Use a pointed tool such as a screwdriver to slide the DIP s...

Page 50: ...ons system Analogue Telephones If analogue telephones are to be connected we recommend devices that support dual tone multi frequency DTMF dialling as it is not possible to use the addi tional feature...

Page 51: ...b port The DoorLine module provides the actor for the door opener contact Observe the following when connecting The intercom system and the DoorLine module should be set to their factory settings In...

Page 52: ...interface by means of a two wire 1 1 cable A two wire cable connected to an a b port can be up to 6500 m long provided it is a 0 6 mm twisted pair cable or up to 3000 m if a 0 4 mm twisted pair cable...

Page 53: ...aseTX must not be longer than 100 m Safe operation with 100 Mbits s requires the use of category 5 cables and sockets Use a shielded Ethernet cable STP cable Shielded Twisted Pair cable 5 5 1 DSL Port...

Page 54: ...th the connection data recording program Open Count Please note The COM port cable must not be longer than 3 metres The V 24 interface uses a transmission rate of 19 2 kbits s Note A special 10 pin ca...

Page 55: ...Interfaces and Connectible Terminals COM Port 53 8 DSR 9 DCD 10 Not used Pin Number Assignment...

Page 56: ...or an extra plug in power supply Weight 70 g Dimensions 73 x 60 x 30 mm Power consumption max 195 mW Cable length max 30 m Please note The Upn adapter may be used only for connecting the system termin...

Page 57: ...ht 70g Dimensions 73 x 60 x 30 mm Power consumption max 260 mW with relay active Audio Adapter Pin Assignment Port Used for Socket Assignment 1 Ear cap second handset headset active speaker or mi crop...

Page 58: ...0 30 ohms Typical sensitivity 94 dB 1 mW 0 dB 20 Pa Active speaker Max output voltage 1 Vrms at input impedance 10 kohms Recording device audio input Typical input sensitivity 0 24 mV microphone level...

Page 59: ...ug in power supply OpenPhone 61 1 000 mW OpenPhone 63 1 025 mW OpenPhone 65 1 140 mW Up to three add on keypads 330 mW These symbols are used in the following tables This combination is possible Reduc...

Page 60: ...ne 63 Add ons Second Terminal Power Audio adapter Upn adapter Up to 3 key pad modules 1025 mW 1285 mW OpenPhone 61 2220 mW OpenPhone 63 without adapter 2245 mW OpenPhone 65 without adapter or keypad m...

Page 61: ...er Supplies The following table shows examples of equipment combinations operating with additional power from a plug in power supply Basic Unit Add ons Power Audio adapter Upn adapter Up to 3 key pad...

Page 62: ...ce Combinations 60 Basic Unit OpenPhone 65 Add ons Second terminal OpenPhone OP Up to 3 keypad modules Audio adapter Upn adap ter and plug in po wer supply OP 61 OP 63 without adapter OP 65 without ad...

Page 63: ...entire system This module also houses the memory card CompactFlash for storing data Interface cards are used to connect the OpenCom 510 to the telecommunica tions network or to another communications...

Page 64: ...1 z Abbr Meaning M Module x Indicates the module type as follows C Control S Subscriber T Trunk X Subscriber Trunk PS Power Supply Character used to divide the product name y Indicates the interface t...

Page 65: ...to digital networks or for cascading two PBXs 72 MX S01 8 Trunk or subscriber module with eight S0 interfaces for either external trunk or internal subscriber connec tions 76 MS UPN1 8 Subscriber modu...

Page 66: ...Modules Overview of Available Modules 64 Detail Printing on the front of an MX S01 8 interface card S0 1 S0 2 MX S01 8...

Page 67: ...to 6 of the OpenCom 510 It converts the 220 V 110 V AC input voltage into DC voltage 3 3 V and 42 V If the remaining slots 7 to 12 are to be used a second MPS 1 AC power supply unit will need to be i...

Page 68: ...nector Voltage range 95 V to 275 V Rated current 2 0 A at 115 V 1 0 A at 230 V 0 9 A at 275 V Efficiency at rated load 80 3 3 V Output Voltage Rated voltage 3 3 V Voltage range 3 2 V 3 4 V Rated curre...

Page 69: ...S 1 AC power supply unit will be ready for operation as soon as it has been plugged into the designated slot see Slots starting on page 27 The mains voltage of 230 V is drawn through the standard IEC...

Page 70: ...talled in slot 0 only at the left end in the 1 12 frame see Slots starting on page 27 In addition to the control function the MC 1 3 central control module provides a number of interfaces These are st...

Page 71: ...on the CompactFlash card the OpenCom 510 firmware the system terminal software the configuration data and all customer data such as audio files for the internal voice mail system Note Only licensed ca...

Page 72: ...e installed in a master system provides the fol lowing central resources 3 three party conferences LED 1 Flashing yellow New software is being loaded onto an interface card the corresponding interface...

Page 73: ...Modules MC 1 3 71 6 DTMF transmitters 10 DTMF receivers 1 Music On Hold 32 HDLC controllers for RAS ISP and DECT data...

Page 74: ...connecting the OpenCom 510 either to a primary rate access or to a second PBX ISDN point to point connection The MT S2M1 1 interface card can be installed in any of the slots 1 to 12 of the OpenCom 5...

Page 75: ...ge is 300 m The short circuit proof feed voltage is 42 V 7 W Pin Assignment The following table shows the pin assignment for the RJ45 connector of the interface labelled S2M see the illustration MT S2...

Page 76: ...d LED 1 Constantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flickering is no...

Page 77: ...he Configurator in the web console see Installing Interface Cards starting on page 31 Constantly red New software is being loaded onto the interface card If the LED lights up red for an extended pe ri...

Page 78: ...ult on For further information refer to Termination starting on page 41 The power failure circuit can be activated by means of DIP switches S17 to S20 default off If activated the system will connect...

Page 79: ...ing is normal Flashing yellow The interface card is ready but the slot has not been activated or the interface card has not been configured yet Constantly red New software is being loaded onto the int...

Page 80: ...ring down the system However the slot must first be deactivated in the Configurator in the web console see Installing Interface Cards starting on page 31 All three protocol layers can be individually...

Page 81: ...mation The MS UPN1 8 interface card can also be installed in a slave system No settings need to be made on the MS UPN1 8 interface card The MS UPN1 8 interface card runs on software acquired from the...

Page 82: ...tage is 42 V LED 1 Constantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flick...

Page 83: ...FPs Radio Fixed Parts DECT base stations can be con nected to the entire system In order to connect RFPs Upn ports 1 2 3 4 5 6 or 7 8 can be combined by setting the DIP switches on the card accordingl...

Page 84: ...onstantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flickering is normal Flas...

Page 85: ...requency DTMF dialling The central receivers of the MC 1 3 interface card are used for DTMF recognition Calling line identification presentation CLIP is supported The consultation feature can be selec...

Page 86: ...stantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flickering is normal Flashi...

Page 87: ...25 or 50 Hz The analogue network ter minations are electrically isolated The country specific adaption is made by the operating software Calling line identification presentation CLIP the consultation...

Page 88: ...stantly yellow At least one connection established through the interface card is active LED 2 Constantly green The interface card is operational the slot has been activated flickering is normal Flashi...

Page 89: ...Using the Web console you can perform the initial configuration of the OpenCom 510 configure users of the OpenCom 510 and authorise them to use certain system services carry out further system mainte...

Page 90: ...PC s network card with one of the OpenCom 510 s LAN ports Use a cross wired Ethernet cable to do this 2 Windows 2000 XP log on as a user with Administrator rights 3 You will find the IP settings in W...

Page 91: ...n a connected system tele phone You can also view the net mask by entering the proce dure 183 The PC s IP address must be in this network range Note Deactivate any connection via a proxy server which...

Page 92: ...e for initial configuration can be updated or corrected at a later date Note Use the Configuration Guide starting on page 181 This will assist you in making the settings in the correct sequence 8 2 2...

Page 93: ...dministrator password for the initial configuration leave this box blank 4 Confirm this by clicking on OK This puts all connected terminals into the Guest user group with restricted user rights In thi...

Page 94: ...e SYS Configuration Components menu Select the entry Online Help and click on Browse 2 Look for one of the language specific ZIP files in the OLH directory of the product CD Confirm your choice by cli...

Page 95: ...hereby most of the configuration points are available Each system type of the product family and firmware version release 7 0 or higher has its own offline configurator this is managed with the aid of...

Page 96: ...fter the last configuration activity Note During remote configuration the OpenCom 510 is blocked for RAS access by any further users Please note The system PIN is preset to 0000 and it is absolutely i...

Page 97: ...gs on with the administration password 2 They open the Configurator A message shows which user is currently configuring the system 3 The administrator clicks on the Take over config rights button The...

Page 98: ...s For further information refer to the online help documentation under the topic SYS Configuration Data backup 8 2 10 Receiving System Messages as E Mail Important events and errors are kept by the Op...

Page 99: ...Com 510 if the software version in the ter minal is different from the terminal software stored in the OpenCom 510 For further information refer to the online help documentation under the item SYS Con...

Page 100: ...0 and can be set in the Sound Recorder when you save the file under Format CCITT A Law and Attributes 8000 Hz 8 bit mono The maximum allowable size for a MoH file is 256 KB approx 32 sec play time If...

Page 101: ...PC the OpenCom 510 central telephone book and your personal telephone book as well as to the company telephone book if the multi company variant is acti vated In addition the OpenCom 510 can be used...

Page 102: ...ree numbers are the same and the last number is uniquely assigned to a specific device in the LAN On the Internet unique addresses assigned by a special organisation created for this purpose are used...

Page 103: ...other information a DNS server contacts other DNS servers For the establishment of every connection from the workstation it is possible to give either an IP address or a name that a DNS server resolv...

Page 104: ...workstations by the OpenCom 510 The OpenCom 510 is not visible in the network environment 9 3 2 Internet Access If access to an ISP has been configured on the OpenCom 510 the OpenCom 510 can be opera...

Page 105: ...ernal PC via an ISDN card The necessary IP settings are transmitted by the OpenCom 510 on establishment of the connection The computer that has dialled in has access to all services in the LAN that ca...

Page 106: ...ttings received You can then use a workstation to access the OpenCom 510 Configurator under the IP address assigned by the server In networks in which the IP settings are made manually you have to ent...

Page 107: ...you must edit the internal DNS server configuration so that the resolution of external DNS names is forwarded to the OpenCom 510 In this example the Internet connection is established from a workstati...

Page 108: ...FTP or SMTP connections If you additionally want to allow file or printer access in the network you must set up a suitable user account on the addressed server for network log in If you use the same...

Page 109: ...ection whenever a IP data transfer to the other LAN is requested Note that such a connection is only set up when specific requests are made These can be for FTP file transfers e mails or downloading W...

Page 110: ...t is therefore highly advisable to limit ISP access by specifying the maximum monthly connection time under Connection time per month maximal in the NET Configuration WAN Provider menu on the web cons...

Page 111: ...r the subject of the e mail 9 6 4 NAT Network address translation NAT is activated on accessing the Internet ISP You require this feature in order to translate internal IP addresses to valid external...

Page 112: ...s These are the protocols FTP in active mode CuSeeMe videoconferencing IRC chat ICMP errors trace route and ICMP echo ping Depending on the internet telephony protocol VoIP SIP the required NAT extens...

Page 113: ...ntegrating the two communication net works into a single communications network can provide considerable savings The OpenCom 510 gives users all the features of system telephony through its use of an...

Page 114: ...P for example for details see Start Procedure starting on page 125 You should therefore always plan the use of VoIP in the Intranet together with your network administrator This chapter will help you...

Page 115: ...ing shorter voice data packets causes the ratio between the user data and the protocol data to become unfavourable and increases the bandwidth required Sending longer voice data packets increases late...

Page 116: ...nvolved negotiate the voice data compression codec that will be used This is the first factor that determines the achievable quality level G 711 A Law Level 1 uncompressed The audio data of a PCM chan...

Page 117: ...lay and the packet loss between the terminals involved These parameters can be deter mined using the ping program Note Measurements made with ping are round trip pro pagation delays Divide the maximum...

Page 118: ...enCom 510 uses a TOS byte Type of Service value of 0xB8 for IP packets with VoIP data This requests Mi nimise Delay and Maximise Throughput for IP packets marked with this value 10 1 5 Call set up Var...

Page 119: ...be made using uncompressed or ISDN connec tions where possible 10 2 Media Gateway MGW The Media Gateway transforms VoIP voice data into PCM audio data This function converts voice data between VoIP t...

Page 120: ...erface card supports all codecs used by VoIP telephones silence detection echo suppression and DTMF tone detection The interface card can not be used in a slave system The interface card acquires its...

Page 121: ...urator open the PBX Configuration Ports Slots page 2 Click on the slot number in the table row containing the desired interface card LED 1 Constantly yellow At least one call is being conducted via th...

Page 122: ...Gateway card for SIP telephony You will also need a fast Internet connection such as DSL for SIP telephony You will also usually need the services of a SIP provider A SIP provider operates a special...

Page 123: ...Firewall or NAT configuration of the Internet gateway product used Do not use OpenCom 510 as an Internet gateway if the product used is to be compatible with SIP telephony These products provide a Ful...

Page 124: ...can be extended with up to three keypad modules OpenPhone IPC This VoIP software offers the functionality of a system tele phone using Windows 2000 XP executable software see OpenPhone IPC starting on...

Page 125: ...and RAS connection Signalling data for call control call data during three way conferences connec tions to conventional terminals and external connections is exchanged between the VoIP system telephon...

Page 126: ...HCP server to configure workplace computers there are various options for correctly responding to VoIP system telephones DHCP BOOTP and TFTP requests A comparatively simple approach is described here...

Page 127: ...Restart the OpenCom 510 and all connected VoIP system telephones 10 4 4 Start Procedure It may sometimes be useful to understand a VoIP system telephone s start pro cedure Examples A complex DHCP addr...

Page 128: ...d sends a registration query The OpenCom 510 checks the MAC address sent with the registration and confirms the registration request if the VoIP system telephone is listed in the menu PBX Configuratio...

Page 129: ...are can be used with the operating systems Windows 98 SE ME and Windows 2000 XP Software VoIP system telephone OpenPhone 65 IPC with one keypad module As well as VoIP system telephony from workplace c...

Page 130: ...d only once 10 5 1 Installation Installation is done using a setup program The OpenPhone IPC can also be installed without a user interface The program can then be used via a CTI appli cation Net TAPI...

Page 131: ...kplace computer using a different user name you must reconfigure these values You can use any arbitrary sequence of digits not already in use in the LAN for the device ID Select a random device ID to...

Page 132: ...accesses or via network TCP IP These DECT base stations are available for the type of access selected RFP 22 Access via Upn with lines up to 1000 metres in length integrated antennas 4 voice channels...

Page 133: ...ta links to provide service to remote or hard to reach locations 11 1 2 Features All DECTnetIP base stations can be connected to a CAT5 Ethernet cable with a 10 100 Base T Power is supplied either via...

Page 134: ...tation and for the DECTnetIP Manager as well You use these entries to determine the VoIP data compression Profile Configurator PBX Configuration Devices DECTnetIP User administration and set up of DEC...

Page 135: ...usly Synchronisation can be conducted via Upn access It cannot be con ducted via an Ethernet IP connection DECTnetIP base stations are thus synchro nised via wireless connection When planning a larger...

Page 136: ...er of ports The master PBX controls the slave PBX The following PBXs from the product family can be used for cascading For the PBX Cascading you will need a license The license agreement provides you...

Page 137: ...move both central control modules master and slave systems proceed as described in Installing the Central Control Module starting on page 29 2 Set the DIP switches of both modules as follows For the l...

Page 138: ...topic SYS Configuration Data Backup The backup procedure also stores the current configuration data to the CompactFlash memory card 3 Switch off the master system if it is operating Disconnect the mo...

Page 139: ...ports referring to the ongo ing initialisation You can see that the initialisation has been completed from the display on the system telephone connected to the slave system 12 3 1 Notes Observe the fo...

Page 140: ...mail system called OpenVoice The following information is for customers who have already obtained licences for an OpenCom 510 and would like to cascade or network their existing system with another O...

Page 141: ...ensing Information 139 Note You will need the serial numbers of both infocom sys tems for porting the activation keys The serial numbers can be found in the Web console s Configurator in the System In...

Page 142: ...found in the Configurator menu PBX Configuration Trunks and in the PBX Configuration System Settings dialogue under System linking Refer also refer to the corres ponding help topics in the OpenCom 510...

Page 143: ...int to point connections is the prefe rable choice as the transmission protocol alternatively the DSS1 protocol designed for ISDN dial up connections in the Euro ISDN can be used Certain PBX networkin...

Page 144: ...mally all three protocol layers are configured identically In the case of a trunk line the network operator is the protocol master for all three layers Note In the case of an S2M line it is also possi...

Page 145: ...n PBX 1 and PBX 3 However if you then activate the setting L1 sync possible for the port of PBX 1 this may cause parts of the PBX network to stop functioning temporarily When applying the L1 clock of...

Page 146: ...an active transmission system Note The active transmission system itself gets its L1 clock either from the network operator or from a clock generator connected by wire 13 2 3 Connection via the Publi...

Page 147: ...starting on page 112 Q SIG IP also transfers the voice data directly from terminal to terminal via the RTP protocol In certain cases for example when an incoming external call is placed via multiple T...

Page 148: ...a PBX network with trunk groups In the above example the following trunk groups are configured for PBX 1 Two S0 lines in a multi terminal configuration to the network operator which are assigned to t...

Page 149: ...again via trunk group A The prefix necessary for this can be configured with the route The user does not get a busy signal until the attempt to set up an indirect con nection via the network operator...

Page 150: ...ned numbers In particular this simplifies configuration of the OpenCom 510 as a subsidiary system the only entry you assign to the default entry is the route to the host system Example of closed numbe...

Page 151: ...m networking are operable Some of the features possible in Q SIG are not supported by OpenCom 510 with all their options for example callback on busy within the Q SIG network The call cate gories defi...

Page 152: ...e terminal different numbers of call keys are available Note Only one function or call number can be programmed for each call key The following keys can be used Trunk key Calls for the programmed call...

Page 153: ...inal is idle You set up a call to this team member by pressing your own trunk key Direct call key Only outgoing calls can be made with a direct call key they are signalled to all terminals with the sa...

Page 154: ...Executive Secretary Team In this example the executive secretary team comprises two members the exe cutive and the secretary The secretary has one OpenPhone 63 system telephone and the executive has...

Page 155: ...signal on one s own telephone flashing trunk key LED The parallel telephone will indicate calls only by an optical signal Time delayed acoustic signalling can be configured for TrK 10 on the secretary...

Page 156: ...umber 12 by pressing TK 12 the call is then signalled to Smith s telephone on TrK 12 Line Busy Indication If a line is busy e g TrK 11 Johnson the team keys 11 on Miller s and Smith s tele phones will...

Page 157: ...Hold function A call e g for TrK 11 can then be put on hold by pressing the function key If another team member then presses trunk key TrK 11 on his telephone he can accept the call For further in fo...

Page 158: ...umber and the first hotline number of each team member is programmed as a team key on the other member s telephone e g TrK 10 and TrK 15 on Miller s telephone as TK 10 and TK 15 on Johnson s telephone...

Page 159: ...f the R key For more information refer to the chapter entitled Consultation Toggling Transfer and Conference in the OpenPhone 61 63 65 user guide Line Busy Indication If a line is busy e g TrK 10 on M...

Page 160: ...On the OpenPhone 65 system telephone additional calls are signalled by a brief tone in the loudspeaker and in the display If calls are in the queue a number at the beginning of the second line of the...

Page 161: ...iber who is busy then they will hear a central welcoming text for example Here is company XYZ You will be immediately con nected The function Announcer at busy can be set in the PBX Configuration Call...

Page 162: ...the queues of each telephone in the group being synchronised to each other When a call to the number of the hunt group arrives the call enters all parallel queues If a call from one of the queues is a...

Page 163: ...ion on both terminals in the Protection menu Configure a function key on the OpenPhone 65 which activates deactivates a call forwarding immediately to the telephone number of the mobile OpenPhone 27 i...

Page 164: ...nPhone 65 telephones under PBX Configuration Devices System tele phones Configure a hunt group of the parallel type under PBX Configuration Groups Hunt Group and include the three telephone numbers of...

Page 165: ...iry stations accepts a call from the queue the call is removed from the queues of all the other enquiry stations The display at each enquiry station OpenPhone 65 indicates how full the queue is If att...

Page 166: ...It is possible to configure the OpenCom 510 for each company and define the extent to which the features of the system may be used In brief the features of the multi company variant are as follows Up...

Page 167: ...der that the OpenCom 510 can transfer incoming calls to the corres ponding company or its staff correctly the existing trunk groups must be uni quely assigned to the companies see Assigning Trunk Grou...

Page 168: ...ialogue boxes in which company specific settings can be defined In this menu a company can be deleted again using the command Delete If a company is deleted which is still used at other places in the...

Page 169: ...X Configuration SIP SIP accounts For outgoing external calls which users set up via the lines of their company s trunk group SIP account the assignment of the trunk group to the company is irrelevant...

Page 170: ...company variant These features can be used to the same extent and can be used in exactly the same way The following section describes the features additionally available to the users in the multi comp...

Page 171: ...e edited in the Configurator in the Phone Book menu The number of entries in a company telephone book is unrestricted The OpenCom 510 can manage up to 2 000 entries in all telephone books in the centr...

Page 172: ...e start interface Follow the program instruc tions Further instructions for various options that are available are given below 17 1 PC Offline Configuration The offline configurator is a reduced syste...

Page 173: ...further offline configu rators to new directories of your hard drive Change between the directories by selecting the command Extras Setup in the StartCenter program Select the cor responding Working...

Page 174: ...lephony Application Programming Interface you can operate a CTI application computer telephony integration Here the CTI application uses the services of the OpenCom 510 with the help of the TAPI drive...

Page 175: ...ve name for the con nection In the CTI server box you must enter the DNS name or the IP address of the OpenCom 510 Using the button you can search for this in the LAN In the boxes Username and Passwor...

Page 176: ...Software In the Windows Setup tab you activate the Con nections component 17 3 Setting up NET CAPI With a CAPI driver common application programming interface Windows pro grammes are able to access se...

Page 177: ...CAPI driver you will find an extra icon on the right side of the Windows Start bar Click on this icon with the right mouse key Select the Log on command from the menu Note In the subsequent dialogue y...

Page 178: ...nder Existing PBXs Enter your user name and password in the boxes under Log on 4 If you activate the Autostart check box you will see the systray display even after restarting your PC 5 Confirm the en...

Page 179: ...rea of the task bar Select the Readme command You will find the OpenHotel s readme in the instal lation directory of this browser program Note Both browser programmes can be used simultane ously 17 6...

Page 180: ...You must enter the time zone so that the OpenCom 510 can calculate the time of the internal clock back to the GMT Greenwich Mean Time required for SNTP 1 Go to the Configurator SYS Configuration Syst...

Page 181: ...elephone book of the OpenCom 510 from a workstation in the LAN using LDAP Lightweight Directory Access Protocol When configuring an LDAP enabled program specify the IP address of the OpenCom 510 as th...

Page 182: ...ry with the OpenCom 510 address Enter a user in the Name input field Administrator for example Then click on Find now The list of entries found should now display the address from the central tele pho...

Page 183: ...nfi guring ports and terminals Configuring Easy Access This chart guides you through TCP IP settings for the OpenCom 510 Configuring ISP Settings These instructions support you in configuring the Inte...

Page 184: ...user groups and users Set the system data Select the access type Connect the S0 Upn and analogue devices and configure them Configure the call distribution scheme User Manager PBX Configuration Save d...

Page 185: ...rface Do you want to operate system telephones or DECT terminals Do you want to operate analogue terminals e g a fax machine Do you want to use a sensor contact on the OpenCom e g for a door opener Do...

Page 186: ...CP server in your network Do you have a computer network Enter the address range for the RAS accesses Gateway address DHCP adresses Domain name Client computers are informed of this gateway address vi...

Page 187: ...onth Maximum idle time Filter list IN Filter list OUT Finished Gateway Yes No No Yes No Yes ConfigureT Online in NET Configu ration WAN Provider You will obtain the access data when you register Enter...

Page 188: ...s with RAS access rights Select the filter lists Filter lists are created in NET Configuration Firewall Specify how many simultaneous connections are possible via this access Select from PAP CHAP and...

Page 189: ...al telephone number Enter the local IP address Enter the local network mask Specify the user name with which the remote LAN can access a destination Specify the password with which the remote LAN can...

Page 190: ...counts NET Configuration E Mail Access Have you made the network settings for the OpenCom Do you want to use e mail from the Internet Has an internal e mail server been configured in your LAN Do you w...

Page 191: ...unday 2nd ending time NET Configuration LAN orWAN User Manager User Accounts No No Yes Yes Do you have access to a mail server in your network or in the Internet Do you have created mail account polls...

Page 192: ...s ready for operation Position of LEDs on the OpenCom 510 19 1 General Hardware The OpenCom 510 is not functioning Make sure the mains plug is properly connected Plug another device into the mains soc...

Page 193: ...ctory setting refer to the chapter entitled Resetting the System Data starting on page 97 19 2 Telephony It is not possible to make external calls Check the connection between the NTBA and the OpenCom...

Page 194: ...ng call distribution Configurator PBX Configuration Call Dis tribution menu One of the features e g call diversion on one of the telephones cannot be used even though the feature has been configured i...

Page 195: ...cases the reason may be found in a problem with the ISDN L1 refe rence clock distribution The L1 clock is delivered from the network provider An unclean L1 clock distribution and the introduced signal...

Page 196: ...acturer s DECT device is not functioning Check whether the DECT device supports the DECT GAP standard In the Configu rator also make sure GAP is set for this DECT device PBX Configuration Devices DECT...

Page 197: ...on The network card and the communication remote data transfer adapter cannot be run with the same routing setting Deactivate the network card before con necting via the dial up network Our network ha...

Page 198: ...he Configurator menu NET Configuration Port Forwarding You should secure the redirection target PC or server with a suitable firewall software It is not possible to access the Internet with the OpenPh...

Page 199: ...to the OpenPhone 26 27 user guide A SIP connection only passes unidirectional voice What is the reason You did not use the OpenCom 510 as internet router or the STUN server of the SIP provider is una...

Page 200: ...dule and 12 interface cards 34 Dimensions 4 5 height units 1 U 44 45 mm 19 frame in accordance with DIN 41494 Part 5 for installation in a 19 cabinet Number of slots 12 27 Modules MPS 1 AC power suppl...

Page 201: ...MT S2M1 1 4 4 x S2M MX S01 8 12 96 x S0 for internal or external use MS UPN1 8 11 88 x Upn with a single 19 frame a total of 12 slots one slot is required for the outside line with a cascaded system...

Page 202: ...inter face cards of this type can be inserted in the 19 frame of the slave system MT A1 4 12 48 for analogue trunk lines MG ETH1 1 4 4 Ethernet port 10 100 Mbits s with a cascaded system two 19 frames...

Page 203: ...disposed of and the amount of hazardous substances from electrical and electronic equipment in waste The product that you have purchased was developed in line with the current state of the art in an...

Page 204: ...updates 97 Preconfiguration 93 Remote configuration 93 Resetting the system data 97 Saving and loading the configuration 96 System prerequisites 88 Configuration examples 99 Introduction to TCP IP 100...

Page 205: ...ercom System 49 Interface cards 9 19 Installation 31 Interfaces a b 48 LAN 51 MG ETH1 1 118 MS A1 8 83 MS UPN1 8 79 MS UPN2 8 81 MT A1 4 and MT A1 8 85 MX S01 8 76 Overview 39 PCM 134 S0 40 44 S2M 72...

Page 206: ...52 Point to point connections 143 Ports see Interfaces 39 Power failure 37 Power supply units 9 19 Functional description 65 Installation 33 Q Q SIG 141 R Remote configuration 93 Resetting system data...

Page 207: ...Index 205 Terminals Overview 39 Three member team 153 Time After a power failure 37 Time zone 178 Toggle team 156 Troubleshooting 190 Trunk key 150 U Unified team 154 Upn ports 44 V Voice Mail 49...

Page 208: ...Index 206 Notes...

Page 209: ...Index 207 Notes...

Page 210: ...Index 208 Notes...

Page 211: ......

Page 212: ...DeTeWe Systems GmbH Zeughofstra e 1 D 10997 Berlin www Aastra DeTeWe de As of June 2006 Subject to changes...

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