Aastra Featurephone M6320 User Manual Download Page 1

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M6320

Featurephone

User Guide

Summary of Contents for Featurephone M6320

Page 1: ...M6320 Featurephone User Guide...

Page 2: ...nd put calls on hold After you have covered the basics you can then read how to set up the local features available on the M6320 telephone Local features provide you with convenient ways to customize...

Page 3: ...ing the M6320 9 Handsfree Calling 9 Display Features 10 Setting up local features 11 Save Memory and Pause 11 Alerter Volume 12 Time and Date 13 Call Timer 13 Display Language 14 C O Network Features...

Page 4: ...ACD call on hold 32 Calling your supervisor 32 Line of Business key 33 Emergency calls 33 Not Ready key 34 Displaying the queue threshold 34 Supervisor Features 36 Interpreting agent indicators 36 Di...

Page 5: ...d that you familiarize yourself with the position and function of the keys on the telephone See pages 5 to 6 2 Mode of operation The phone has two modes of operation called handsfree and ACD mode If y...

Page 6: ...ys Feature Key 13 Feature Key 12 Feature Key 11 Feature Key 10 Feature Key 9 Feature Key 8 Feature Key 7 Program Key Feature Key 6 Feature Key 5 Feature Key 4 Feature Key 3 Feature Key 2 PDN Feature K...

Page 7: ...Display shows useful information about your calls or features 11 Visual Ringing and Message Waiting flashes when the telephone rings and illuminates when there is a message waiting provide it has bee...

Page 8: ...key Making calls Using your handset 1 Lift the handset the PDN key is selected automatically and you hear a dial tone 2 Dial the number Using a line key 1 Press any available line key or You hear a di...

Page 9: ...ess up or down to adjust the volume The display shows the adjusted Handsfree speaker volume level which remains in effect until the next adjustment Setting the On hook monitoring volume 1 Press any av...

Page 10: ...mode only The Handsfree feature allows you to use the built in microphone and speaker on your M6320 to carry on a telephone conversation While using Handsfree speak clearly and face the M6320 raise y...

Page 11: ...ws additional information For example when you have forwarded an incoming call to another telephone in your system your display shows the following information The top line of the display shows the na...

Page 12: ...eature not available on this model Display Language Alerter Volume Predial Call Timer Memory Time and Date Format Time and Date Set C O Network Features Mode Selection Message Waiting Setting up local...

Page 13: ...Call Distribution ACD environment These three local features only work with the Prime Directory Number PDN of the set Note that an incoming call interrupts the activation or programming of all local...

Page 14: ...til the desired format is shown on the display 5 Press a to save the new format setting 6 Press b or r to exit programming mode Call Timer The Call Timer uses the display to show the time elapsed sinc...

Page 15: ...ructed to do so by your System Administrator or Customer Service Representative use the following instructions to enable or disable Central Office C O Network Features When enabled the additional feat...

Page 16: ...he display 2 Pickup the handset or press The M6320 selects the PDN line and makes the call Note that you can edit the Predial number by using the key and the dialpad digits Save Number The Save Number...

Page 17: ...r you wish to store 6 Press a to save the new setting 7 Press b or r to exit programming mode To make a call using Memory Number 1 Press d until the stored number you wish to call is shown on the disp...

Page 18: ...or the down scroll key to show Handsfree Mode or ACD Mode 4 Press or left right cursor keys until the require mode is displayed 5 Press a or the down scroll key to save the setting 6 Press b or r to...

Page 19: ...2 Dial the number you want to store 3 Press the Automatic Dial key again 4 Label the key You may want to use a name or telephone number to identify the key To erase an Automatic Dial key 1 Press the A...

Page 20: ...ou want to respond pick up the handset or press f Telephone in use If your telephone is in use you hear a long buzz and the I C indicator flashes 1 Press g The display clears The I C indicator comes o...

Page 21: ...comes on 2 Key the code of the person you want to talk to Your system admin istrator will provide you with the code The display shows you the number entered When the telephone rings pick up the hands...

Page 22: ...istrator to find out which type of codes are available to you To program a Speed Call number 1 Press i 2 Enter a one or two digit code 0 9 or 00 69 3 Dial the telephone number you want to assign to th...

Page 23: ...gain The indicator beside the Call Forward key goes ON To cancel Call Forward 1 Press j The indicator beside the Call Forward key goes OFF Call Waiting Call Waiting lets you know when you have a secon...

Page 24: ...one has left you a call request or a voice mail message Message Waiting queues up all call requests left for you starting with the first caller To retrieve your messages 1 Lift your handset or press f...

Page 25: ...s q when you hear a busy signal 2 To temporarily disconnect the third party and speak privately with the person you called press q again 3 To allow the original parties to carry on with their conversa...

Page 26: ...or flashes 4 Lift the handset or press 5 Press s to automatically redial the number If you do not press s within a pre defined time limit between 8 32 sec onds the Ring Again request is cancelled auto...

Page 27: ...to establish a conference The line key indicator for the new person goes OFF once added to the conference 4 Repeat steps 1 3 until you have added all the desired parties to the conference To add an i...

Page 28: ...hear three short beeps followed by the dial tone 3 Dial the number of the telephone that parked the call Privacy Release If you share a line with other people and the line is programmed for Privacy n...

Page 29: ...r to return to the original caller 3 Press m or t to complete the transfer and disconnect yourself from the call To transfer a call by establishing a conference 1 While on the current call press t Th...

Page 30: ...ancel Make Busy 1 Press x again The indicator beside the Make Busy key goes OFF Privacy If you share a line with other people and the line is not programmed for Privacy anyone can access the line whil...

Page 31: ...rocedure the Make Busy indicator should be on If the indicator is blinking press x until the indicator comes on steadi ly To log in 1 Press 2 Lift the handset or plug in your headset The In Calls indi...

Page 32: ...tically go into Make Busy mode ACD calls are presented to your telephone on the key the bottom key on your telephone When an ACD call is received the In Calls indicator flash es and you hear a short r...

Page 33: ...to call your supervisor and to answer any calls your supervisor makes to you You can also call your supervisor by pressing a line key and dialling the appropriate extension number To call your supervi...

Page 34: ...busive threatening or urgent ACD call When dealing with an emergency call first note the digits displayed on your telephone This may help security with any follow up activities for the call Press D to...

Page 35: ...lies to your site and what codes to use if it does It is sometimes useful to know how many calls are waiting to be answered or how long the call at the front of the queue has been waiting The optional...

Page 36: ...servations number and the caller has been waiting for time T1 The bottom right hand corner of the display shows that there are currently 26 calls in the queue At some sites the queue information is di...

Page 37: ...sso ciated with the agent s key This indicator is automatically updated each time the agent s status changes and will always be in one of four states Off agent position is logged out On agent is activ...

Page 38: ...ay Queue Status For information on this feature refer to Displaying the queue threshold in the Agent features part of this guide When you press the H key information is displayed about the activi ty o...

Page 39: ...e number of the agent s key The display shows the agent s In Calls number You hear the conversa tion between the agent and the caller but you cannot participate in the conversation at this stage To pa...

Page 40: ...ropriate number Finally you may press a line key to select a secondary directory number and then dial an agent s telephone number Note The J keys cannot be used to contact agents directly on sec ondar...

Page 41: ...ACD calls received during normal business hours Night Service handling will vary from location to location It may involve routing calls to another site where agents are still working or connecting cal...

Page 42: ...re not affected To activate the Controlled Interflow feature 1 Press G The associated indicator comes on All subsequent calls to this ACD group are re routed to another group To turn off the re routin...

Page 43: ...er Service Representative if you need a replacement for a missing or damaged adaptor 2 Remove the stand F 3 Insert one end of the line cord into the appropriate jack A located underneath the M6320 The...

Page 44: ...right side up and position it on your desk ensuring that line cord runs through slot G 7 Insert the free end of the line cord into the open jack Z on the plas tic connector Y 8 Insert the free end of...

Page 45: ...ck mounted on the wall push out the knock out section in the base F as shown in Figure 1 3 Reposition the stand on to the base the other way round Press the stand firmly into the bottom of the set unt...

Page 46: ...provided Press firm ly until the retainer clicks into place 6 Attach the telephone set to a standard wall bracket using the mounting holes provided on the wedge shaped base Once mounted on the wall b...

Page 47: ...ail ure calls can be made using the handset or headset incoming ringing may be at a reduced level and special features such as the display and handsfree operation will not function Safety Requirements...

Page 48: ...ights reserved Information is subject to change since Aastra Technologies reserves the right without notice to make changes in equipment design or components as progress in engineering or manufacturin...

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Aastra Featurephone M6320, User Manual

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