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USER GUIDE

USER GUIDE

6/1553-DBC 434 01

C

2010

12

17

Aastra 7434ip

IP Phone for MX-ONE™

torbjorn wulff

twulff

HF

Aastra Telecom Sweden AB

XXXXXX

XXXX

HF

EAB

KCM/DP

PA1

2008

10

21

EANNHIL

First revision of profiled document

PA2

2008

09

18

EANNHIL

Changed handset and speakerphone section. Other, minor changes. Added DISA.

PA3

2008

09

22

EANNHIL

Page 1-15 updated according to review comments. 2.1 Display rewritten. 2.2 also rewritten, merged menu keys and function keys to all be called Function keys.

PA4

2008

09

24

EANNHIL

Log off procedure updated. 4.4 Answering a Second Incoming Call updated.

PA5

2008

10

06

EANNHIL

PA8

2008

12

18

EANNHIL

Updated according to review comments (Arne M, Håkan G and Erik H)

PA9

2008

12

29

EANNHIL

Chapter 16-17 updated according to comments from Arne M

PA10

2009

03

04

EANNHIL

Automatic answer added. Follow-me split to Internal and External Follow-me. Function codes changed to Feature codes according to Termline, after QRG review. Missed calls.

PA11

2009

06

22

QANNROO

Figures replaced with new ones in Description. Spell check done. Document renamed (LZT product number replaced with 1553 document number.)

A

2009

06

24

QANNROO

Product name change, from “Dialog 5434” to “Aastra 5434i”

A1

2009

08

07

QANNROO

Product name change, from “Aastra 5434i” to “Aastra 7434ip”

A2

2009

08

26

QANNROO

Correction of image label in file M0001133A.eps; update of files Aastra 889_72.jpg and 7434ip_numbers_nolines.gif (renamed from Dialog5434.gif) to reflect the product name change.

B

2009

11

09

aroos

Improved image quality in front page picture and handset icon (table 1); removal of double instances of section “Internal Follow-me”.

PB1-1

2009

11

25

aroos

Updated menu illustrations, updated chapter 3, logon instructions, corrected grammar.

B1

2009

11

26

aroos

Fixed revision.

B2

2009

12

09

aroos

Correction of error in section 11.2.3 (about group hunting), and removal of section 10.2.4 (double occurence of same info as in 10.2.3).

B3

2010

01

26

aroos

Update of year to 2010; change of Aastra address in “Declaration of Conformity” section.

B4

2010

03

01

mpehrsson

Sect 7.1.5 added. Sect 16 updated with remote programming fo follow-me

PB5-1

2010

03

29

rsiimes

PB5-1: Updates due to Remote Programming of Diversion. Overrides changes in B4.

PB5-2

2010

03

29

twulff

Added *32# in 10.2 an 16.

B5

2010

04

30

twulff

Same as PB5-2

PB6-1

2010

06

24

rsiimes

7.1.5 and 7.2.3 updated according to input from Arne Miler. tet. 7.3 Remote Prg of Diversion removed.

B6

2010

07

09

amiler

Sharp revisionn

C

2010

12

17

amiler

Merge to Business line. Call waiting improvements

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Summary of Contents for 7434ip

Page 1: ...nge from Dialog 5434 to Aastra 5434i A1 2009 08 07 QANNROO Product name change from Aastra 5434i to Aastra 7434ip A2 2009 08 26 QANNROO Correction of image label in file M0001133A eps update of files Aastra 889_72 jpg and 7434ip_numbers_nolines gif renamed from Dialog5434 gif to reflect the product name change B 2009 11 09 aroos Improved image quality in front page picture and handset icon table 1...

Page 2: ...ise without prior written permission of the publisher except in accordance with the following terms If this publication is made available on Aastra media Aastra gives its consent to downloading and printing copies of the content provided in this file only for private use and not for redistribution No parts of this publication may be subject to alteration modification or commercial use Aastra will ...

Page 3: ...l or consequential damages in connection with the furnishing performance or use of this material TRADEMARK Aastra is a registered trademark of Aastra Technologies Limited All other trademarks mentioned herein are the property of their respective owners DECLARATION OF CONFORMITY Hereby Aastra Telecom Sweden AB Box 42214 SE 126 17 STOCKHOLM declares that this telephone is in conformity with the esse...

Page 4: ...rmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be deter mined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate t...

Page 5: ...y the power cord indicated in this manual SAVE THESE INSTRUCTIONS IMPORTANTES MESURES DE SÉCURITÉ FRANÇAIS Certaines mesures de sécurité doivent être prises pendant l utilisation de matériel téléphonique afin de réduire les risques d incendie de choc électrique et de blessures En voici quelques unes Ne pas utiliser l appareil près de l eau par exemple près d une baignoire d un lavabo d un évier de...

Page 6: ...ep credit cards near the phone since they may be demagnetized due to the strong magnets in the phone This phone can be used without lifting the handset When stated Lift the handset before dialling a procedure or a phone number you can also dial directly without lifting the handset Important Safety Instructions Save these instructions Read these safety instructions before use Note When using your t...

Page 7: ...er authority to operate the equipment Do not use the telephone to report a gas leak in the vicinity of the leak Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl and kitchen sink in a wet basement or near a swimming pool Do not insert any object into equipment slots that is not part of the product or auxiliary product Do not disassem...

Page 8: ...keys The phone also has a standard key pad function keys and 8 shortcut keys Most features are activated from the function keys and the menus shown in the display For more information on function keys see 2 3 Function Keys on page 13 and for the display see 2 5 Display on page 15 Note Clean the phone with a cloth slightly moistened with a mild soap solution Figure 1 Aastra 7434ip Front View ...

Page 9: ...1553 DBC 434 01 Uen C 2010 12 17 2 1 Cabling All connections at the back of the phone are marked for easier identifi cation see figure below Figure 2 Aastra 7434ip Back View Net Net PC Aastra 7434ip Note 8 pole RJ45 connector ...

Page 10: ...the phone connection marked Net and the other end to a LAN connection The phone conforms to the 802 1x standard for LAN authentication If the phone is equipped with a gigabit Ethernet unit DBY 412 02 and connected to a 1 gigabit LAN it can be powered by a power adapter or by a power ethernet switch PC inlet Connect one end of the PC cable to the connection marked and the other cable end to a RJ45 ...

Page 11: ...ther markets the power adapter can be locally sourced 2 2 Foot Console Your phone is equipped with a foot console This console is available in two variants it can be a stand only or have a built in option unit For more information on option unit see 2 12 Option Unit on page 27 It is possible to adjust the angle of the phone by tilting the foot console see figure below Figure 3 Tiltable Foot Consol...

Page 12: ... you wish to remove the foot console pull the console firmly towards you to release it before removing it from the phone 3 Connect the cables see 2 1 Cabling on page 9 4 Attach the Electrostatic Discharge ESD cover on the back of the phone to protect the connectors from ESD For this you need a screwdriver 2 1 ...

Page 13: ...ting incoming outgoing and missed calls are displayed to the left of the number For information on how to use the call list see 5 4 Redial Calls on page 50 Messages Pressing this key opens the message menu Mute Pressing this key during conversation switches the microphone off If the key is pressed when the phone is in idle state silent ringing is activated and the indicator is on Press any key to ...

Page 14: ...one see 13 2 Shortcuts on page 93 or from the phone s web interface see 14 3 Using the Web Interface on page 106 Assigning functions and monitored extensions to a shortcut key can only be done by the system administrator Typically the phone must be logged on to the telephony system to allow shortcut programming This is set by your system administrator Note Some of the shortcut keys have already be...

Page 15: ...y The phone display consists of three rows each with 24 characters The two uppermost rows display icons and text conveying information about features time and date owner ID and so on The third row displays context dependent soft keys that you use to make selections in the display When a scroll bar is visible at the right in the display there are more options than the ones currently shown Use the n...

Page 16: ...d Time on page 100 You can also change the display menu language and the date and time presentation see 13 Settings on page 92 Note All names and numbers presented in the displays in this user guide are examples 2 5 1 Idle phone idle mode When the phone is in idle mode the display shows the time and date information on the first row and your name or extension number on the second row If you have u...

Page 17: ...1 16 45 12345 John more Availability 12345 16 45 Anna more Hold 0 02 18 Display icon Description Volume level bar Indicates the ring signal volume in idle or ringing mode or in speech mode the loudspeaker or earpiece volume Security Indicates that the ongoing call is secure between the A and B party The media speech and the signalling are encrypted Access warning Flashes when the access to system ...

Page 18: ...s Indicates new missed but checked incoming call s The number beside the symbol indicates how many times this caller has tried to call your extension Incoming call Indicates an answered incoming call Outgoing call Indicates an outgoing call Bar indicator Indicates the shown part of the total list and where it is positioned in the total list Setting indicators Filled symbol indicates the current se...

Page 19: ... following sections 2 6 1 Idle Mode When the phone is in idle mode soft keys more and Availability are shown See figure below for a description of which features are available when you press either the more or Availability key Figure 6 Idle menu structure 2 6 2 Settings Pressing the key activates the Settings menu See section 7 Settings menu structure on page 20 for a description of the menu struc...

Page 20: ...6 1553 DBC 434 01 Uen C 2010 12 17 20 AASTRA 7434IP DESCRIPTION Figure 7 Settings menu structure ...

Page 21: ...he Call List If you have missed calls these will be shown and if you also want to check the outgoing and answered incoming calls press more and Show all calls You can switch back to the list with missed calls by pressing more and Show missed calls The figure below shows the different options in the call list Figure 9 Call list menu structure Anna Michael more Call 13 23 Show missed calls all calls...

Page 22: ...cators on the phone keys indicate line status using different flash patterns see below Off The feature is not active Steady light The feature is active Steady light can also indicate that a feature or setting is being programmed Slowly flashing The line or feature is put on hold Can also indicate a shortcut currently being programmed Rapidly flashing An incoming call Can also indicate an error Lig...

Page 23: ...signal for incoming calls alert in three different ways depending on the type of incoming call The signals shown in this section are the most used signals worldwide Many markets use signals that are adapted for the local standards If you get a signal that is not described or you cannot identify ask the system administrator Note At a second incoming call the phone rings only the first period and wi...

Page 24: ...ut still want to be able to answer an incoming call you can switch off the ring signal Incoming calls are only indicated by a flashing line lamp and display information When the phone is in idle mode or when ringing 1 Press the key to switch off the ring signal The indicator is on to indicate silent ringing Note The ring signal will be switched on automatically the next time you lift the handset o...

Page 25: ...by the system administrator Note The tones above are the most commonly used tones worldwide Many markets use a differing tone for one or more situations 2 9 Handset Mode The handset mode means that you lift the handset in order to make or answer a call The features and processes described in this manual are based on the handset mode but it is possible also to make and answer calls in handsfree mod...

Page 26: ...Mode Using a headset allows you to make and receive calls without using the handset Plug the headset cable to the connector marked and the headset is ready to use If you are using a wireless headset plug the radio base cable to the connector marked Answer a call Press the line button that indicates an incoming call the button s indicator is flashing or press Answer Make a call Dial the number you ...

Page 27: ...adset 2 12 Option Unit It is possible to install an option unit in the phone The option unit which is built into the foot console provides the phone with a gigabit Ethernet interface and an extra bell and busy signal Answer a call Press Make a call Press and dial the desired number In headset preset mode you are not required to press the headset key Switch from headset to handset Lift the handset ...

Page 28: ...n be used to control a Do not disturb lamp at the door Extra Bell The extra bell is activated parallel to the ring signal Combined Bell Busy A combined busy signal and extra bell Steady active in off hook mode and flashing when the phone rings Can be used for lamp indication in an office landscape for example 2 12 1 Installing an Option Unit To install the option unit do the following 1 Log off th...

Page 29: ...tra bell or busy lamp Note Unless the LAN cable is connected to the port marked Net on the option unit the phone will not work 5 Attach the ESD covers on the back of the phone to protect the connectors from ESD For this you need a screwdriver 2 12 2 Removing an Option Unit To remove the option unit do the following 1 Disconnect all cables attached to the option unit 2 Press the unit in the opposit...

Page 30: ...s programmed to a certain key will be shown in the display next to the key For KPUs you need to print and place a card under the plastic designa tion cover Use the Design Card Manager DCM tool to create and print your own key panel designation cards The latest version of the DCM tool can be downloaded from www aastra com For more information please contact your Aastra Enterprise Certified Sales Pa...

Page 31: ... Uen C 2010 12 17 5 Lock the unit 6 Remove the rubber piece from the back of the panel unit 7 Connect the ribbon cable to the phone Make sure it fits correctly before pressing it down ABC GHI DEF JKL MNO PQRS a A TUV WXYZ 3 1 CLICK 1 2 CLICK ...

Page 32: ...to the phone 2 13 2 Removing a Key Panel Unit or Display Panel Unit To remove a KPU or DPU do the following 1 Disconnect the power to the phone 2 Disconnect the ribbon cable from the phone 3 Unlock the KPU or DPU 4 Press the unit in the opposite direction to when you installed it 2 14 Wall Mounting The phone can be wall mounted For detailed information on how to do this please see the installation...

Page 33: ...rtup procedure starts automatically 3 1 1 Logging On To the Network If LAN access control is displayed when you start the phone you need to log on to the network before logging on to the telephony system To log on to the network do the following 1 Enter the user ID and press Log on 2 Enter the password and press Log on Note If you do not know your user ID or your password contact the system admini...

Page 34: ...eas the password can only be set by the system administrator If you are required to log on the phone to the telephony system you are prompted to enter your extension number or your password or PIN code or both To log on to the telephony system do the following 1 Enter your extension number and press Log on 2 Enter the password or PIN code if required and press Log on again Note If the extension nu...

Page 35: ...er When log off is allowed the phone must be logged on registered to the telephony system to be used When the phone is logged off the display will look like in the figure below If the emergency call function is enabled it is possible to make emergency calls For more information on emer gency calls see 5 3 Emergency Calls SOS Calls on page 48 Figure 11 Logon screen when log off is allowed The last ...

Page 36: ...ff a phone that has been set to this mode 3 2 3 Temporary User The phone is logged on with a default number but you can log on with your individual number and get your user profile To log on with your personal extension number do the following 1 Press more select Log On Temporary User and press Select 2 Enter the extension number for the temporary user and press Log On 3 If password or PIN code is...

Page 37: ...isplayed 3 Press Yes to confirm You are logged off your shortcuts disappear and the phone switches off If you press No you are returned to the previous state If you are interrupted by an incoming call before you press Yes the shutdown is cancelled If no confirmation action is carried out within 30 seconds the shut down is cancelled To power up the phone again press Note If you have connected a PC ...

Page 38: ... or ready for logon see 3 2 User Type Modes on page 35 If the update fails the phone will use the old software version and you can start using or log on when you press OK If no key is pressed within 60 second Yes is selected automati cally and the update will be installed Note It is important that you do not disconnect the phone power supply while the new software is being downloaded and saved If ...

Page 39: ...2 17 3 8 Software Version To view which software version is installed currently do the following 1 Press 2 Select Help and press Select 3 Select About Aastra 7434ip and press Select The software version is displayed 4 Press Back to return to previous menu ...

Page 40: ...You can answer incoming calls in handset mode or handsfree mode Handset Lift the handset The call is received on Handsfree Press the flashing line button without lifting the handset You can then switch to the handset by lifting the handset 4 1 2 Rejecting a Call If you are busy and prefer not to answer a specific incoming call you can reject it by pressing either or Reject The caller will then hea...

Page 41: ...Automatic Answer When the automatic answer feature is active incoming calls are answered automatically in handsfree mode This means that you get speech connection without having to perform any action The feature is set by the system administrator There are two optional settings for the automatic answer feature With delay One ring signal is heard before the call is answered Without delay The call i...

Page 42: ... Select Free on busy OFF and press Select 3 Select ON put call through and press Set A confirmation question is displayed 4 Press Yes to confirm Note If you have ongoing calls on line 1 and on line 2 and if there is a new call received on line 3 you cannot transfer any of the calls to a fourth part 4 6 Parallel Ringing Parallel ringing makes it possible for an incoming call to ring several phones ...

Page 43: ... 6 1 2 Disabling On All Phones To disable parallel ringing on all phones in the list activate Follow me to all extensions except the main extension For more information see 7 1 1 Ordering Follow me From Own Phone on page 57 4 6 2 Restoring Parallel Ringing To restore parallel ringing deactivate Follow me Restoring On Your Phone To restore parallel ringing on one phone in the list deactivate Follow...

Page 44: ...enter the external access code and dial the external number It is possible to use short numbers for numbers that you call often 5 5 Speed Dialing on page 50 5 2 When You Receive a Busy Tone or No Answer If you call an internal number and you receive a busy tone or get no answer or if all external lines are busy you can either try again later or order automatic callback call waiting or intrusion 5 ...

Page 45: ...a new call is finished 5 2 1 2 Ordering Callback When All External Lines Are Busy If all external lines are busy after dialing the digit or digits to get an external line do the following 1 Press Callback Wait for dial tone 2 Dial the external number or part of the number or no number and press You can have a callback on the external line that is you will be notified when the external line is free...

Page 46: ... Replace the handset Note This procedure cancels callbacks to internal numbers and busy external lines 5 2 1 5 Canceling a Single Callback To cancel a single callback do the following 1 Lift the handset and wait for a dial tone 2 Dial 37 internal number 3 Replace the handset Note To cancel a single callback on an external line enter the digit or digits required for a line rather than the internal ...

Page 47: ...dication call waiting tone or ring signal and is flashing there are the following possibilities 1 Park the ongoing call 2 End the ongoing call 3 Reject the call waiting request If you want to park the ongoing call do the following to answer the call waiting call 1 When the ongoing call is on and the flashes to indicate the call waiting call 2 Press the key The call on is automatically parked 3 To ...

Page 48: ...o the following 1 Press more 2 Select Intrude and press Select 5 2 4 Bypass If you need to get through to a certain extension currently being forwarded by follow me you can bypass the extension If this feature is allowed from your extension you can bypass an acti vated Diversion an activated Follow me or an activated Absence Infor mation on a specific extension To request a bypass ordered by an ex...

Page 49: ...eature is enabled the display looks like this Dial the emergency number SOS number Wait for answer When the emergency call has been terminated the emergency centre can call back to your phone even though it is logged off 5 3 3 The Phone Is Logged Off With Emergency Call Feature Disabled When the emergency call feature is disabled the SOS text does not appear in the display This means that you cann...

Page 50: ...t dialed external number is automatically redialed Note Finland and Sweden Press 0 5 4 2 Redial a Call from the Call List To make a call using the call list do the following 1 Press the key to open the call list 2 Scroll the call list with the navigation keys 3 Press more and select Show missed calls or Show all calls 4 Select the desired number or contact and press Call 5 Lift the handset 5 5 Spe...

Page 51: ...ed 2 Find the contact you want to call 3 Press Call and lift the handset 5 6 Dial by Contacts To dial a contact do the following 1 Press to open your contacts 2 Find the contact you want to call or press and hold the key 2 9 that holds the first character in the name of the contact you want to call The available names for that key are shown in the display If for example you press and hold the nume...

Page 52: ...striction is valid only for the current call which means that the procedure has to be repeated the next time you want to use it Note This feature can be blocked for use on your extension Contact the system administrator for more information 5 8 1 Ordering Number Presentation Restriction To order number presentation restriction from your phone do the following 1 Lift the handset 2 Dial 42 Wait for ...

Page 53: ...etrieving a Call On Hold To retrieve a call that has been put on hold do the following Press the line key where you have a call on hold OR Press more select Retrieve call on hold and then press Select 6 2 Inquiry Inquiry means placing an ongoing call on hold and then call a new party 6 2 1 Making an Inquiry To make an inquiry to a third party during an ongoing call do the following 1 Press Hold or...

Page 54: ...erminate the connected call 6 3 Transfer You can transfer a call to an internal number an external number your mobile phone or to the operator You can transfer the call before or after the third party answers Note If you have put more than one call on hold the last call that was put on hold will be transferred If the dialed extension is busy or if transfer is not allowed your phone will ring again...

Page 55: ...pants in a conference Only the confer ence leader that is the person initiating the conference can admit participants If you have an ongoing conversation and want to establish a phone conference you will become the conference leader If the conference leader leaves the conference the first added participant will become the new conference leader and the conference continues with the other included p...

Page 56: ...ce mail system or when retrieving information about your bank account through your phone you need to use Dual Tone Multi Frequency DTMF signals also known as suffix dialing The suffix dialing function is always active for all calls in speech All digits entered are converted automatically by the exchange into DTMF signals which then are transmitted along the connected lines ...

Page 57: ...outgoing calls and you will hear a special dial tone when you lift the handset 7 1 1 Ordering Follow me From Own Phone To order internal Follow me do the following 1 Press Availability select Follow me 2 Enter the extension number of the answering position Press Done You can also select the number to the answering position from your Contacts Press more and Set from Contacts FollowMeTo and the answ...

Page 58: ...me 2 Enter your own extension number FollowMeTo and the answering position is shown in the display The follow me key lamp is turned on To order follow me from another telephone 1 Lift the handset and wait for a dial tone 2 Dial 21 own extension number the extension number of the new answering position Wait for a special dial tone 3 Replace the handset 7 1 4 Canceling Follow me from Another Phone T...

Page 59: ...et The indication of the active follow me on the telephone with the diverted number disappears if there is no additional diversion remaining 7 2 External Follow Me If external follow me is allowed you can have all calls to your extension diverted to an external number of your choice When follow me is activated this is indicated in the display Your phone can still be used for outgoing calls and you...

Page 60: ...y extension number from any telephone The prerequisite is that all the involved telephones have the right service profile To order programming of external follow me for another extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 22 extension number to divert route access code and the external number 3 Replace the handset The Follow me key is lit and the and the display sh...

Page 61: ...d incoming calls are transferred to your selected phones or backup services in the order that you choose If an answering position in the profile is busy the call can be transferred to another predefined position in the profile VoiceMail or a colleague 7 3 1 Activating Or Changing Profiles From Your Phone To select a profile from your phone do the following 1 Press Availability select My Profile 2 ...

Page 62: ...ization code own extension number Wait for dial tone 3 Dial 10 own extension number 4 Replace the handset 7 3 5 Designing and Ordering Your Search Profiles When you are creating your search profiles you should consider the following Avoid ring times longer than 45 seconds for your profiles Callers typically hang up after 3 6 ring signals Consider the time you need to react and answer on each answe...

Page 63: ...ples In office At home Traveling Absent not reachable Example of how to fill in your settings form for search profiles Table 3 Profile 1 In office Table 4 Profile 2 At home Search order Type of phone or answering position Examples Desk Cordless Mobile External Voice Mail Operator and so on Phone number Ring time seconds 1 Desk 12345 10 2 Cordless 52341 15 3 Voice Mail 55555 Search order Type of ph...

Page 64: ...t list at the desired letter To scroll the contact list for the desired contact do the following 1 Press The contact list appears 2 Scroll the list with the navigation keys or find the desired contact by tapping the numeric key with the initial letter of the contact name 3 Select the desired contact and press Call to initiate a call To enter the contact list at a certain letter do the following 1 ...

Page 65: ...new contact is added with the number saved also as name Note If you would like to edit the name number or ring signal for this contact press more and select what to edit See 8 3 Editing a Contact on page 66 for more information 6 Press Done to save the new contact 8 2 2 Adding a Contact From the Call List To add a contact from the call list do the following 1 Press 2 Press more 3 Select Add new fr...

Page 66: ...t the contact name continue to 8 3 1 Editing the Name on page 66 To edit the contact number continue to 8 3 2 Editing the Number on page 67 To edit the contact ring signal continue to 8 3 3 Editing the Ring Signal on page 67 When entering a name by multi tapping the most common letters are written above each key on the phone To get the letter A press 2 once for B press 2 twice to get C press 2 thr...

Page 67: ...ss more 3 Select Erase to erase one number at the time OR Erase all to erase the whole entry 4 Enter the correct phone number and press OK 5 Press Done to apply the change and to return to the contact list 8 3 3 Editing the Ring Signal To edit a ring signal do the following 1 Select Edit Ring and press Select 2 Scroll to see the list of available ring signals To listen to a signal before selecting...

Page 68: ...t Delete all contacts and press Select 4 Press Yes to confirm or No to cancel 8 5 Corporate Directory The corporate directory which holds all contacts in your organization resides on a corporate directory server When you search a contact in the corporate directory a request is sent to the corporate directory server which returns a list of names that matches the search You can then choose to view t...

Page 69: ...re information about adding a contact see below 4 To make a new search press more select New Search and press Select Note The syntax to enter the name when searching can differ depen dant on the type of directory server The syntax above is valid for the Aastra CMG directory 8 5 2 Adding a Contact From the Corporate Directory To add a contact from the corporate directory do the following 1 Press an...

Page 70: ...u have the necessary information at hand when you start the installation 2 Click the link Install My Dialog 4000 Contacts now 3 Follow the instructions on screen to complete the installation When the installation is complete the My Dialog 4000 Contacts icon appears on the desktop 8 6 2 Adding Microsoft Outlook Contacts To add My Dialog 4000 Contacts to your contact list do the following 1 Start th...

Page 71: ...IP PHONE FOR MX ONE 71 6 1553 DBC 434 01 Uen C 2010 12 17 The contacts are now available under in your phone ...

Page 72: ...you are prompted to specify the return time If you are authorized you can also enter presence information for another extension from your extension Note Your phone can be used for outgoing calls even if an absence reason is selected You will hear a special dial tone when you lift the handset 9 1 Selecting an Absence Reason To select an absence reason do the following 1 Press Availability and selec...

Page 73: ...1 Uen C 2010 12 17 9 2 Canceling Absence To remove an absence reason do the following 1 Press the Follow me key OR 1 Press more 2 Select Disable all diversions and press Select OR 1 Press Availability 2 Select My Presence 3 Select Available ...

Page 74: ... enter your mailbox and listen to the received messages If you use the Personal Number feature it is recommended that you program Voice Mail as the last answering position for all search profiles See 7 3 Personal Number and Profiles on page 61 for more information on Personal Number When you enter your mailbox you will receive voice instructions on how to handle listening recording storing and del...

Page 75: ...iceMail number do the following 1 Press Yes 2 Enter the VoiceMail number If you do not know the number to the VoiceMail please contact the system administrator 3 Press Done 10 1 3 Programming My Messages Number If your phone can be connected to an additional message server you can program the number of this server to My Messages To program a number for My Messages do the following 1 Press 2 Select...

Page 76: ...ding to is flashing To check who left the MMW and to call this person do the following 1 Press New from number or contact that left MMW is selected 2 Press Call The person who left the MMW is called or 1 Lift the handset and wait for the dial tone 2 Dial 32 or dial the number of the message retrieval center 3 Replace the handset After the call Messages still appears in the display and the indicato...

Page 77: ...C 2010 12 17 3 Replace the handset 10 2 3 Canceling an MMW Indication To cancel a MMW indication that you have sent to another extension do the following 1 Lift the handset and wait for a dial tone 2 Dial 31 extension number 3 Replace the handset ...

Page 78: ...1 Group Call Pickup People working in a team can have their phones programmed by their system administrator to form call pickup groups A call pickup group consists of a number of extensions members that have been assigned a common sequence number group number A member of a group can pick up calls to any other member in the same group simply by dialing a procedure on their telephone 11 1 1 Own Grou...

Page 79: ...ur own extension number you can leave an internal group hunting group temporarily To leave a group hunting group temporarily do the following 1 Press Availability select Follow me 2 Enter your own extension number as follow me number FollowMeTo is shown in the display The follow me lamp is lit 11 2 3 Reentering the Group To reenter an internal group hunting group you have to cancel the follow me t...

Page 80: ...ct department or client rather than to the calling extension number prevent unauthorized calls to external numbers by requiring the extensions to dial an account code before dialing an external number An account code can be entered either before or during an outgoing call The code can be between 1 and 15 digits long 12 1 1 Dialing an Account Code Before a Call To dial the account code before diali...

Page 81: ... authorization code must be entered before the call The code is between 1 and 7 digits long 12 2 1 Common Authorization Code Depending on the service profile associated with your extension you may have to enter a common authorization code in order to make certain types of calls and to lock and unlock the extension Note The common authorization code can only be changed by the system administrator T...

Page 82: ...e the default service profile will be used If you enter a valid authorization code the service profile associ ated with the authorization code will be used 12 2 1 3 Unlocking an Extension To unlock an extension with a common authorization code do the following Dial 73 authorization code When you hear a verification tone and the lock icon disappears from the display the extension is unlocked Note I...

Page 83: ... call from an extension with an individual authorization code using another phone do the following 1 Dial 75 authorization code own extension number Wait for a verification tone 2 Dial the external number If the service profile for the dialed external number is too low for the call the call is rejected 12 2 2 3 Locking an Extension To lock an extension with an individual authorization code do the ...

Page 84: ...de will be changed only if the previous autho rization code is valid 12 3 Alarm Extension An alarm extension is assigned characteristics similar to an alarm centre All calls to such an extension are automatically granted intrusion access if the extension is busy Up to seven callers can be connected to the alarm extension at the same time An alarm extension cannot be assigned to an IP phone but it ...

Page 85: ...d to initiate calls If you have not been assigned this category and try to make a call you will not receive a dial tone 12 6 General Deactivation General deactivation enables you to cancel a number of features in one single command The following features are canceled with the general deactivation feature Callback All callbacks are cancelled Follow me and External follow me Manual Message Waiting F...

Page 86: ... message is displayed and an acceptance tone is heard If the request is rejected the shortcut key indicator flashes rapidly a text message is displayed and a reject tone is heard Note If no shortcut has been programmed press Hold and dial 39 12 8 Direct Inward System Access DISA If you are assigned to use the Direct Inward System Access DISA feature and you are working externally you can call your...

Page 87: ...em is in night service mode all incoming calls to the operator are transferred to a selected extension or group of exten sions Night service mode is used outside business hours 12 9 1 Common Night Service Common night service means that all incoming calls are routed to one designated extension Calls are answered in the normal way 12 9 2 Individual Night Service Individual night service means that ...

Page 88: ...ice do the following 1 Lift the handset and wait for a dial tone 2 Dial 84 3 Replace the handset Note The flexible night service is deactivated automatically one hour after the exchange has been switched back into day service if the service has been active for at least one hour This way you do not have to be concerned about forgetting to deactivate the flexible night service for your extension 12 ...

Page 89: ...n only answer the calls to the boss While the function is active the calls to the boss telephone will be announced on the telephone of the secretary and the corresponding Personal Number PEN key lamp will indicate that the service is on for both the boss and secretary telephones The service can be activated and deactivated by both the boss and the secretaries by pressing the PEN key associated wit...

Page 90: ...y lamp is lit and Profile 1 is shown in the display on the phone of the boss The PEN key lamp is lit on the secretary s phone When there is a call to the boss it is announced on the secretary s phone as shown above 12 11 2 Deactivate the Boss Secretary feature 12 11 2 1 From the secretary s phone Deactivate the Boss Secretary feature from the secretary s phone Press the PEN key associated to the b...

Page 91: ...ctivate the Boss Secretary feature from the telephone of the boss Press the PEN key The PEN key lamp is turned off and Profile 2 is shown in the display on the phone of the boss The PEN key lamp is turned off on the secretary s phone When there is a call to the boss it is announced on the boss phone ...

Page 92: ...ce To modify the presence status do the following 1 Press select My Availability 2 Select My Presence 3 Select the desired absence reason and enter the return time and date if required and press Select 13 1 2 Follow me To edit your follow me number do the following 1 Press select My Availability 2 Select Follow me 3 Enter the extension number of the answering position and press Done 13 1 3 Externa...

Page 93: ...dit your mobile phone number do the following 1 Press select My Availability 2 Select My mobile phone and press Select 3 Enter the external access code followed by your mobile phone number and press Done 13 1 6 Free On Busy To activate free on busy do the following 1 Press select My Availability 2 Select Free on busy and press Select 3 Scroll and select ON put call through and press Select 13 2 Sh...

Page 94: ...hortcut from the call list do the following 1 Press 2 Select Shortcuts and press Select The following message is displayed Select a Shortcut by pressing the key 3 Press the key to program as a shortcut 4 Press more 5 Select Add new from Call List and press Select 6 Select a number from the call list and press Add 7 Press Done to save the shortcut Press more to edit the data or label before saving ...

Page 95: ...it a shortcut do the following 1 Press 2 Select Shortcuts and press Select The following message is displayed Select a Shortcut by pressing the key 3 Press the shortcut to edit 4 Press more 5 Select Edit Data or Edit Label in the scroll list and press Select 6 Make the changes and press OK and then Done to confirm the change Note Press more and select Erase or Erase all to correct a faulty entry I...

Page 96: ...deleted 6 Press OK to return to Shortcuts menu 13 3 Sounds This section describes how to change ring signals and alert signals for incoming calls from the settings menu Sounds Note You can change the ring signal for individual contacts see8 3 3 Editing the Ring Signal on page 67 13 3 1 Changing Ring Signals for Incoming Calls A ring signal can be either a traditional ring signal or a melody that y...

Page 97: ...s is displayed 6 Select a melody and press Select Note If you wish to listen to a signal or melody before selecting it press more and then Play When you are done listening to a signal press Stop 13 3 2 Alert Type With the Aastra 7434ip phone it is possible to change the way the phone rings for incoming calls 1st call and 2nd or 3rd call and for monitored extensions The following alerting types are...

Page 98: ... Monitored Extensions To change the alert signal for monitored extensions do the following 1 Press and hold the monitored extension shortcut The extension number the label the ring signal and alert type are displayed 2 Press more 3 Select Edit Alert and press Select 4 Select an alert and then press Set A confirmation message is displayed 5 Press Yes It is also possible to change the alert signal b...

Page 99: ...the contrast to a desired level 5 Press Set and then Yes to confirm Your setting is saved 13 4 2 Modifying Brightness To modify the phone brightness do the following 1 Press 2 Select Display and press Select 3 Scroll to Phone Brightness and press Select 4 Press the navigation keys or the volume keys to increase or decrease the brightness to a desired level 5 Press Set and then Yes to confirm Your ...

Page 100: ...uage and character set on your phone Note There are several languages and character sets available for the phone They are enabled by the system administrator 13 5 1 Display Menus To change the display menu language do the following 1 Press 2 Scroll to Language and press Select 3 Select Display Menus and press Select The default language is displayed along with a list of available languages for the...

Page 101: ...ion message is displayed 5 Press Yes to confirm or No to cancel 13 6 Time and Date This section describes how to change the time and date format in the display 13 6 1 Modifying Time Format To modify the time format do the following 1 Press 2 Select Time Date and press Select 3 Select Time Format and press Select 4 Use the navigation keys to select the format and press Set 5 Press Yes to confirm 13...

Page 102: ...de if this option has been configured by system administrator 13 8 1 Changing PIN Code You can change the PIN code used for logging on to the telephony system The PIN is the same as the individual authorization code see 12 2 Authorization Code on page 81 Note Depending on the phone configuration the menu option Changing PIN may not be available To change the PIN code do the following 1 Press 2 Sel...

Page 103: ...following 1 Press 2 Scroll to Help and press Select About Aastra 7434ip is displayed 3 Press Select Software version is displayed 4 Select Phone IP Address and press Select to see the IP address 5 Select Phone Web Address and press Select to see the web address Note Whether or not the Phone Web Address option is available in the Help menu depends on how the phone is configured Contact the system a...

Page 104: ...panels can be visible Panel 1 Shortcuts Panel 2 Shortcuts Panel 3 Shortcuts Sounds Security and Access To access the phone web interface you need to know the phone web address or IP address See 14 1 Phone IP Address on page 104 and 14 2 Phone Web Address on page 105 for descriptions on how to find this information 14 1 Phone IP Address To find out the IP address of the phone do the following 1 Pre...

Page 105: ...lp menu depends on how the phone is configured Contact the system administrator for more information To find out the web address of the phone do the following 1 Press 2 Select Help and press Select About Aastra 7434ip is displayed 3 Press Select 4 Select Phone Web Address and press Select The web address is displayed 5 Press to return to idle mode ...

Page 106: ...e address field of your web browser 2 Enter your password or PIN code and click Log on Note Use the same password or PIN code as you use to log on your phone If you have no logon password or PIN code you cannot log on to the web interface unless the system administrator has enabled the default password Welcome If you have forgotten your password or PIN code contact the system administrator ...

Page 107: ...IP PHONE FOR MX ONE 107 6 1553 DBC 434 01 Uen C 2010 12 17 ...

Page 108: ...ontacts Folder Click Contacts to see a list of the contacts stored in your phone If you expand the Contacts folder you can add and delete contacts 14 3 1 1 Adding a Contact To add a new contact do the following 1 Expand Contacts 2 Click Add to contacts 3 Enter name and number 4 Select a ring signal 5 Click Add to contacts The new name and number are saved ...

Page 109: ...isplayed 3 Click OK to delete all names and numbers 14 3 2 Call List Folder Click Call List to see calls to and from your phone From the web inter face it is possible to make a call to a number in the list and delete items from the list It is also possible to add call list numbers to your contacts 14 3 2 1 Editing or Deleting a Name And Number To edit or delete a number do the following 1 Click Ca...

Page 110: ...nel 3 Shortcuts A table with the current programming for each key is shown The table shown corresponds to how the keys are placed on the phone or on the panel unit Note Text that is not underlined means it is a fixed key and can only be changed by the system administrator 14 3 3 1 Programming a Shortcut To create a shortcut do the following 1 Select the key to be programmed 2 Enter the number or c...

Page 111: ...Sounds To change the hearing level settings do the following 1 Expand Settings The submenus are shown 2 Click Sounds The current settings for Default Ring Signal Alert 1st Call and Alert 2nd and 3rd Call are displayed 3 Make the desired changes by selecting values from the drop down lists and click Save 14 3 5 Settings Security and Access To change the PIN code do the following 1 Expand Settings 2...

Page 112: ...le cause Action or comment The phone is locked Disturbance on the network Press and simultaneously for one or two seconds This will restart the phone The access warning triangle appears in the display Disturbance on the network or in the telephony system Although some features may not work the phone can be used for receiving and making calls If the trouble persists contact the system administrator...

Page 113: ...ization code lock extension 73 authorization code unlock extension 73 authorization code Individual regional code RAC dial with individual authorization code 75 authorization code lock extension 76 authorization code unlock extension 76 authorization code change code 74 old code new code AUTOMATIC CALLBACK to order busy extension or no reply Press key 6 busy external line Press key 6 to cancel bus...

Page 114: ...der from another extension 22 extension number to divert route access code and external number North America 23 extension number to divert route access code and external number to cancel from another extension 22 diverted extension number North America 23 diverted extension number FOLLOW ME to order from own extension 21 number of follow me position to cancel from own extension 21 to cancel from a...

Page 115: ...evert to original party Press the line key where the original party is parked INTRUSION Press key 4 LAST EXTERNAL NUMBER REDIAL MANUAL MESSAGE WAITING to order 31 extension number to cancel 31 to reply 32 NIGHT SERVICE Universal 8 Flexible to order 84 route number external line number to cancel 84 NUMBER PRESENTATION RESTRICTION 42 B number RESTART Press and simultaneously for at least one second ...

Page 116: ...6 1553 DBC 434 01 Uen C 2010 12 17 116 LIST OF FEATURES AND PROCEDURES TRANSFER Press soft key or shortcut key ...

Page 117: ...a Saudi Arabia Singapore South Africa Spain Standard Sweden Switzerland and United Kingdom Suffix digits are entered as written For Aastra 7434ip IP phones you normally use dedicated keys Feature codes are entered as code for activation and as code for deactivation Table 6 Standard and Alternative codes Function Standard codes Alternative codes Suffix digits Alternation on Inquiry Line key Confere...

Page 118: ...of Message Waiting 31 North America 56 Automatic Call Back Cancellation 37 North America 6 Malicious Call Tracing 39 Calling Line Identification Restriction Per Call 42 By pass of Diversion 60 North America 1 Account Code Predialing 61 Finland 71 Norway 71 Authorization Code Predialing 72 Germany 75 The Netherlands 75 North America 6 Sweden 75 Lock Unlock Common Authorization Code 73 North America...

Page 119: ...ity Storage 77 Answer on Group Call Pick up and Answer on Night Time Connection and in the service code can be excluded 8 Finland 0 North America 59 Sweden 0 Ordering of Night Time Connection 84 North America 8 Repetition of the Last External Number Dialed Finland 0 Sweden 0 ...

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