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41-001523-00 REV00 – 04.2014

157

Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. See the

Connecting to the Network and to Power

section

in the

Aastra 6865i Installation Guide

for details.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer
to the

Installation and Setup

section in the

Aastra 6865i Installation Guide

provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the
volume button when the phone is on-hook and idle.

Why is the light not coming on with a new voicemail message?

Your phone system or service provider must provide the visual message waiting service for this function to work. Check
with your System Administrator for more information.

Why is my handset not working?

Check to ensure that the handset cord is fully connected to both the phone and handset. See the section

Connecting a

Handset

in the

Aastra 6865i Installation Guide

for information.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the section,

“Finding Your Phone’s

on

.

Why does my phone display the No Service message?

The phone displays the

No Service

message if the SIP settings have not been set up correctly. Contact your System

Administrator for more information.

How do I change my user password?

You can change the user password from the IP phone UI or the Aastra Web UI. See

“User Password”

for more

information.

Why does my phone display Bad Encrypted Config?

The IP phone displays

Bad Encrypted Config

because encrypted configuration files are enabled but the decryption proc-

ess has failed. Report this error to your System Administrator.

How do I restart the IP phone?

You can restart the phone from the IP phone UI or through the Aastra Web UI. See

“Restarting Your Phone”

on

for

more information.

How do I lock my phone?

You can lock your phone to prevent the phone from being used or configured. You can lock the phone using any of the fol-
lowing:

•

In the IP phone UI at the path

Options > Phone Lock

. See

“Phone Lock”

for more information.

•

In the Aastra Web UI at the path

Operations > Phone Lock

. See

“Phone Lock”

for more information.

•

At a configured Phone Lock key on the phone. For more information about configuring a Lock/Unlock key on your
phone, see

“Phone Lock Key”

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Summary of Contents for 6865i

Page 1: ...Aastra Model 6865i SIP IP Phone User Guide Release 3 3 1 SP3 41 001523 00 REV00 04 2014 ...

Page 2: ...anslate or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or dis seminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subje...

Page 3: ...Plugging in and Starting the Phone 7 Idle Screens 9 Incomplete Configuration 10 No Service 10 Methods for Customizing Your Phone 11 Phone Options via the IP Phone UI 11 Phone Options via the Aastra Web UI 13 Phone Status 15 Phone Status via IP Phone UI 15 Phone Status via the Aastra Web UI 17 Customizing Your Phone 19 Ring Tones and Tone Sets 19 Display 22 Live Dialpad 23 Set Audio 24 Time and Dat...

Page 4: ...Not Disturb DND Key 54 Busy Lamp Field BLF Key 55 BLF List Key 56 Automatic Call Distribution ACD Key for Sylantro Call Managers 58 XML Key 60 Flash Key 63 Sprecode Key 64 Park Pickup Keys 65 Last Call Return Key 67 Call Forward Key 68 BLF Xfer 69 Speeddial Xfer 71 Speeddial Conf 73 Directory Key 75 Callers List Key 77 Redial Key 79 Conference Key 81 Transfer Key 83 Intercom Key 85 Services Key 87...

Page 5: ... 108 Managing Calls 109 Directory 109 Callers List 115 DND and Call Forward 119 Additional Features 137 Display DTMF Digits 137 Play Call Waiting Tone 138 Stuttered Dial Tone 139 XML Beep Support 140 Status Scroll Delay 141 Switch UI Focus to Ringing Line 142 Call Hold Reminder During Active Calls 143 Call Hold Reminder on single hold 144 Call Waiting Tone Period 145 Preferred Line and Preferred L...

Page 6: ...hooting Solutions 157 Limited Warranty Warranty 1 Exclusions Warranty 1 Warranty Repair Services Warranty 1 After Warranty Service Warranty 1 Limited Warranty Australia Only Warranty 2 Repair Notice Warranty 2 Exclusions Warranty 2 Warranty Repair Services Warranty 3 After Warranty Service Warranty 3 Appendix A Time Zone Codes A 1 Index Index 1 ...

Page 7: ...should refer to the Aastra SIP IP Phones Administrator Guide Documentation Aastra 6865i SIP IP Phone Installation Guide Contains installation and set up instructions general features and func tions and a basic list of configuration options The Installation Guide can be downloaded from http www aastra com Aastra 6865i SIP IP Phone User Guide Describes the most commonly used features and functions f...

Page 8: ...ply inline power to the phone IEEE 802 3af use an Ethernet cable to connect from the phone directly to the network for power no 48V AC power adapter required if using Power over Ethernet PoE For Ethernet networks that DO NOT supply power to the phone Use only the GlobTek Inc Limited Power Source LPS adapter model no GT 41080 1848 sold separately to con nect from the DC power port on the phone to a...

Page 9: ... information Images of the symbol keys and the symbol hardware platform are used throughout this document 6865i Handset Volume Control High Quality Speakerphone Mute Key Message Waiting Lamp Keypad Goodbye Key Callers List Key Hold Key Redial Key Navigation Select Keys Line Call Appearance Keys Transfer Key Speaker Headset Key Conference Key LCD Screen Options Key Programmable Keys ...

Page 10: ...ntries on the display pressing the LEFT key erases the character on the left pressing the RIGHT key sets the option Alternatively pressing the center Select key sets the option as well on spe cific screens Transfer Key Transfers the active call to another number Conference Key Begins a conference call with the active call Options Key Accesses services and options to customize your phone Your Syste...

Page 11: ...o the speaker or headset allowing handsfree use of the phone Programmable Keys When programmed allows you to easily perform up to 8 specific functions e g Services Directory Callers List Intercom etc and access enhanced services provided by third parties e g XML applications Key Description ...

Page 12: ...ng a Speed Dial Key on page 46 Pressing the keys associated with a called Interactive Voice Response IVR system Keypad Key Description 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F wit...

Page 13: ...art your phone The phone displays the following startup screens During the first start up the 6865i phone attempts to contact the Redirection and Configuration Server rcs aastra com for current server information No personal information is transmitted from the phone during this process The 6865i phone may also look for configuration servers on your local network press 4Skip to continue without che...

Page 14: ...anguage packs were loaded to your phone by your System Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow cal...

Page 15: ... ances on the 6865i The second display line shows the following temporary messages if the event occurs No Service DHCP Failed Restarting New IP Obtained Network Disconnected Connected The second line can also display the following status messages listed in order of display priority Call Forward status DND Do Not Disturb On Number of missed calls When more than one status message displays the 2 is ...

Page 16: ... not been configured by the Network Administrator the No Service or Network Disconnected prompt appears on the display and the telephone status light turns ON Check that the cables are tightly connected to the phone and to the wall jack The phone should automatically detect when the connection is reconnected and display the Network Connected prompt temporarily If changes have been made to your pho...

Page 17: ...ll 2 Busy 3 No Answer 4 All Off 5 All On The menus that display for Call Forward are dependant on the Call Forward Mode set on the phone Default is Account mode 2 Preferences 1 Tones Ring Tone Tone Set 2 Display Contrast Level Backlight 3 Speed Dial Edit 4 Live Dialpad 5 Set Audio Audio Mode Headset Mic Vol DHSG 6 Time and Date Time Format Daylight Savings Date Format Time Zone Time Server 1 Time ...

Page 18: ...eferences 1 Tones Ring Tone Tone Set 2 Display Contrast Level Backlight 3 Set Audio Audio Mode Headset Mic Vol DHSG 3 Phone Status 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 5 Error Messages 6 Restart Phone 7 Copyright 4 Phone Lock IP Phone UI 1 Press the key on the phone to enter the Options List 2 Press the 5 and 2 keys to view the different options 3 Press the key the 4 Enter key o...

Page 19: ...ur phone s IP address see Finding Your Phone s IP Address on page 16 Using the Aastra Web UI Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click OK The Status window displays for the IP phone you are accessing Note For a user the default ...

Page 20: ...f the Aastra Web UI only if an Expansion Module is attached Not all functions in the table above apply to the expansion modules Directory Allows you to copy the Callers List and Directory from your IP phone to your PC Reset Allows you to restart the IP phone when required Basic Settings Preferences Allows you to enable disable the following Display DTMF Digits Play Call Waiting Tone Stuttered Dial...

Page 21: ...ng your phone s IP and MAC addresses Local Area Network LAN port information PC Port information if PC link exists Firmware information Error messages from the last reboot or startup Copyright information IP Phone UI 1 Press on the phone to enter the Options List 2 Select Phone Status 3 Select the option you want to view IP MAC Address LAN Port PC Port Firmware Info Error Messages Copyright The op...

Page 22: ...e Aastra Web UI Use the following procedure to find your phone s IP address IP Phone UI 1 Press the key on the phone to enter the Option List 2 Select Phone Status and press the key or 4 Enter key 3 Select IP MAC Addresses and press the key or 4 Enter key The IP address of your 6865i IP phone displays in the IP Address field Phone Status Next Enter 3 IP MAC Addresses Next Enter 1 IP Address 10 40 ...

Page 23: ... host name into the address field and press Enter 2 In the Username Password window enter your username and password and click OK The Status window displays for the IP phone you are accessing Note The default username is user and the password field is left blank This Status window displays the status of your phone which includes the following information Network Status Hardware Information Firmwar...

Page 24: ...th the SIP proxy server Example Line SIP Account Status Backup Registrar Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Line SIP Account Status Backup Registrar Used 4 653 proxy com 5060 401 N...

Page 25: ...ser can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Silent Global Setting Tone 1 Aastra Web UI Global Tone 1 Tone 2 To...

Page 26: ...ed in Canada When you configure the country s tone set the country specific tone is heard on the phone for the following Dial tone Secondary dial tone Ring tone Busy tone Congestion tones Call waiting tone Ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP phone UI Configuring Ring Tones and Tone Sets Global configuration only IP Phone UI 1 Press ...

Page 27: ...ia Slovakia UK US default 9 Press the key or select 4Set The ring tone and tone set you select is immediately applied to the IP phone Aastra Web UI 1 Click on Basic Settings Preferences Ring Tones For global configuration 2 In the Ring Tones section select a country from the Tone Set field Valid values are Australia Brazil Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia U...

Page 28: ...matically turns on the backlight when the phone is in use and then automatically turns off the backlight when the phone is idle after a specified length of time 3 Select a value from the Global Ring Tone field Note See the Ring Tones on page 19 for valid values For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN fi...

Page 29: ...itiates a call to that number You can enable disable the live dialpad using the IP phone UI only Enabling Disabling Live Dialpad IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Backlight 5 Use the 5 or 2 navigation keys to navigate to Off or Auto 6 Press the key or select 4Set to save your selection Note Availability of this feature is depe...

Page 30: ...f you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerphone first when the button is pressed By pressing the button again you can switch back and forth between the handsfree spea...

Page 31: ...ns List 2 Select Preferences 3 Select Set Audio 4 Select Headset Mic Volume 5 Select the Low Medium or High volume level Default is Medium 6 Press the key or select 4Set to save your selection Note A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Set A...

Page 32: ...Aastra Web UI IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Time 5 Using the keys on the keypad enter a time to set on the IP phone Use the key to set either AM or PM 6 Press the key or select 2Done to save the time setting 7 Select Time Format 8 Using the 5 and 2 navigation keys set the Time Format to either a 12 hour format or...

Page 33: ...WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY MMM DD DD MMM YYYY WWW DD MMM DD MMM DD MM YYYY 9 Press the key or select 4Set to save the Date Format setting IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Time Zone A list of Time Zones display for different areas of the world 5 Select a Time Zone that a...

Page 34: ... 2 Select Preferences 3 Select Time and Date 4 Select Daylight Savings 5 Select a Daylight Savings time from the list of options Valid values are OFF 30 min summertime 1 h summertime Automatic Default 6 Press the key or select 4Set to save the Daylight Savings setting IP Phone UI 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select from Time Server 1 ...

Page 35: ... to use on your phone Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY MMM DD DD MMM YYYY WWW DD MMM DD MMM DD MM YYYY Note The date and date format you configure display on the phone s idle screen 4 In the NTP Time Servers field enable by checking the checkbox or disable by unchecking the box default is enabled 5 In the Time Server 1 Time Server 2 and...

Page 36: ...rman Danish Spanish Mexican Spanish Finnish French Canadian French Italian Dutch Dutch Netherlands Norwegian Polish Portuguese Portuguese Brazilian Romanian Russian Slovak Swedish Turkish You can also configure the language to use when inputting values in the Aastra Web UI and the IP phone UI Specifying the Language to Use Once the language pack s are available on your phone from your System Admin...

Page 37: ...r select 4Set to set the language on the phone The change is dynamic When you exit the Options List the phone displays all menu items in the language you selected Aastra Web UI 1 Click on Basic Settings Preferences Language Settings 2 In the Webpage Language field select a language to apply to the Aastra Web UI Note All languages may not be available for selection The available languages are depen...

Page 38: ...b UI or the IP phone UI The following tables identify the language characters that you can use to enter text and characters on the 6865i Keypad Input Alphabet Tables English default French Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Ch...

Page 39: ... pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù...

Page 40: ...WXYZ9 wxyz9 SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 АБВГ2ABC aбвг2abc 3 ДЕЁЖЭ3DEF Дeëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz SPACE SPACE Key Uppercase Characters Lowercase Characters 0 0 0 1 1 _ 1 _ 2 ABC2ÅÄÆÀ abc2åäæà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÖØ mno6öø...

Page 41: ...e input languages are dependent on the configuration enabled by your System Administrator 5 Press the key or select 4Set to set an input language Aastra Web UI 1 Click on Basic Settings Preferences Language Settings 2 Select a language from the Input Language field Setting this field allows you to specify the language to use when entering text and characters in the Aastra Web UI and IP phone UI Va...

Page 42: ...i includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputting in the IP phone UI and the Aastra Web UI UTF 8 is also compatible with XML encoding on the IP phones The following table illustrates the Latin 2 character set used on the 6865i IP phone ...

Page 43: ...hone UI 1 Press on the phone to enter the Options List 2 Select Password 3 At the Current Password prompt enter the current user password and press the key or select 2Done 4 At the New Password prompt enter the new user password and press the key or select 2Done 5 At the Enter Again prompt re enter the new user password and press the key or select 2Done A message Password Changed displays on the s...

Page 44: ...Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters are not allowed The defaultt password is an empty string i e leave the field blank Aastra Web UI 1 Click on Operation Phone Lock 2 CIick on the Reset User Password field click Reset The following screen displays 3 In the Current Password field leave this blank 4 In the New Password...

Page 45: ...ey on your phone see Phone Lock Key on page 89 In the Aastra Web UI the Operation Phone Lock path also allows you to perform the following Reset a user password Clicking on the Reset key in the Reset User Password field displays a screen that allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default eme...

Page 46: ...ock the phone by simply pressing a Lock programmable key 1 Press on the phone to enter the Options List or press a configured Lock programmable key 2 At the prompt Password enter your user password and press the key or select 4Enter The phone unlocks Aastra Web UI 1 Click on Operation Phone Lock Locking the Phone 2 In the Lock the Phone field click Lock The phone locks dynamically and displays the...

Page 47: ... You can set the emergency dial plan using the Aastra Web UI only The following table describes the default emergency numbers on the IP phones Defining an Emergency Dial Plan Note Contact your local phone service provider for available emergency numbers in your area Emergency Number Description 911 A United States emergency number 999 A United Kingdom emergency number 112 An international emergenc...

Page 48: ...ect to the line or a call it represents The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation keys 3 and 4 to scroll left and right to the different call screens The display shows which line the call information is referring t...

Page 49: ... server For example if the sprecode value of 82 is configured then by pressing the Sprecode key 82 automatically activates a service pro vided by the call mangager Park Indicates the key is configured to park incoming calls when pressed Pickup Indicates the key is configured to pick up parked calls when pressed Last Call Return Indicates the key is configured for Last Call Return functionality whe...

Page 50: ...lling Save Key 5 by Default Indicates the key is configured as a dedicated Save key Delete Key 6 by Default Indicates the key is configured as a dedicated Delete key Note Keys can also be set up to quickly to access features such as call return 69 or voicemail Quick access features like call return and voicemail must first be configured on your PBX in order to work on your phone See your System Ad...

Page 51: ...tween two different numbers a total of 8 lines can be configured This means that when all line call appearances are in use 1 call is connected while the rest are on hold No further outgoing or incoming calls can be made until one of the line call appearances becomes available Configuring a Line Key Using the Aastra Web UI Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation E...

Page 52: ...ey or keypad key Using the IP phone UI at the path Options Preferences Speed Dial Edit Speed Dial Prefix The speed dial feature also allows you to specify a preset string of numbers followed by a that the phone dials auto matically after pressing the speed dial key You can use this feature for numbers that contain long prefixes For example if you had the following speed dial configuration in the A...

Page 53: ...one IP Phone UI 1 Press a programmable key or a number key on the keypad for three seconds A screen displays with the prompt Enter Number 2 Enter a phone number or extension to assign to that speed dial key The following example illustrates the screen display 3 Press 4Save to save the number as a speed dial key By default the phone automatically assigns the speed dial key to line 1 if available To...

Page 54: ...hat is currently set as a speed dial key the speed dial information displays for you to edit See 4 Press an unconfigured programmable key or keypad key 5 Enter a phone number or extension to assign to that speed dial key The following example illustrates the screen display 6 Press 4Save to save the number as a speed dial key By default the phone automatically assigns the speed dial key to line 1 i...

Page 55: ...speed dial prefix you must enter the character at the end of the prefix number for example 123456 5 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 6 Click Save Settings Expansion Module Keys 7 Select from Key 1 through Key 16 8 In the Type field select Speeddial to apply to the key 9 In the Value field enter the phone number extension or speed dia...

Page 56: ...eed Dial 2 Select from Key 1 through Key 9 3 In the input box enter the phone number extension or speed dial prefix to apply to this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings ...

Page 57: ...tup as a speed dial key pressing the applicable number in the speed dial editing process also displays the speed dial edit screen The edit screen allows you to change the Speed Dial Number and Line setting If you press a key that is NOT setup as a speed dial key the phone displays an Invalid Key message However if you press an empty keypad key or programmable key that is set to None it initiates t...

Page 58: ... Value field edit the phone number extension or speed dial prefix to apply to this hard key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 If required in the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings Note You can delete a speed dial key by changing the Type fie...

Page 59: ... Speed Dial 2 Select from Key 1 through Key 9 3 In the input box edit the phone number extension or speed dial prefix for this Digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 9 5 Click Save Settings ...

Page 60: ...n of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected For more information about DND and DND modes see DND Configuration on page 119 Configuring a DND Key Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type fie...

Page 61: ...stra Web UI Note BLF feature availability is dependant on your call manager Contact your System Administrator for more information Note You can also use a BLF configured key to automatically dial the BLF monitored extension Contact your System Admin istrator for more information Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select...

Page 62: ...eration Programmable Keys Services The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user For example sip 9 192 168 104 13 The value of the BLF List URI parameter must match the list name configured Oth erwise no values display on the 6865i screen and the feature is disabled Note For use with the BroadSoft BroadWorks Release 1...

Page 63: ...page for your particular user For example sip 9 192 168 104 13 Note Contact your System Administrator for the BLF List URI Expansion Module Keys 6 Select from Key 1 through Key 16 7 In the Line field select a line for which to apply this key Valid values are global 1 through 9 Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URI field instead 8 In the...

Page 64: ...til You make yourself available again by pressing the Avail key An ACD timer expires set by your System Administrator You can also choose to manually change the phone status to unavailable by pressing the Unavail key on the phone The ACD key LED changes when you log into the phone queue and are available to take calls The LED changes again when you are busy with an active call The table below show...

Page 65: ...hone calls from this queue to your IP phone You must manually change the state to Available in order to start receiving calls 5 To temporarily stop receiving calls press the press 2 Unavail If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs Y...

Page 66: ...e XML After an XML key is configured you can use the IP phone UI to access the XML applications You can also specify an XML URI and a Services title using the following XML fields XML Application URI XML Application Title The XML Application URI is the URI loaded by your phone when accessing XML services through the Services menu Contact your System Administrator for the applicable XML URI to ente...

Page 67: ... pressing the XML key 5 To access XML services through the Services menu in the XML Application URI field enter the XML application URI provided by your System Administrator 6 In the XML Application Title field enter the XML application title that you want to display as the Services menu title on your phone 7 Click Save Settings Expansion Module Keys 8 Select from Key 1 through Key 16 9 In the Typ...

Page 68: ...zed service is ready for you to use IP Phone UI 1 Press the key configured for XML on the 6865i phone 2 Use the 5 and 2 to scroll through the XML applications 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the key For user input services follow the prompts as appropriate 4 To exit from ...

Page 69: ...nly when a call is connected and there is an active RTP stream for example when the call is not on hold Configuring a Flash Key Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Flash 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type ...

Page 70: ...lick on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Sprecode 4 In the Value field enter the appropriate value for accessing specific services from the server Note For values to enter in this field contact your System Administrator 5 Click Save Settings Expansion Module Keys 6 Select from Key 1 t...

Page 71: ...or the Aastra Web UI Configuring Park Pickup Keys Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Park Note The Value field should be configured by the Administrator 4 Select from Key 1 through Key 8 5 In the Type field select Pickup Note The Value field should be configured...

Page 72: ... the IP phone and apply the changes 1 While on a live call press the Park key 2 Perform the following for your specific server Asterisk Server announces the extension number where the call has been parked Once the call is parked press the key to complete parking BroadWorks After you hear the greeting from the CallPark server enter the extension where you want to park the call Sylantro Enter the ex...

Page 73: ... Call Return request it translates this request and routes the call to the last caller Configuring a Last Call Return Key Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Last Call Return 4 In the Line field select the line to apply this feature Valid values are 1 through 9 5...

Page 74: ...ll Forward menus The menus that display are dependant on the Call Forward mode Account default Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Configuration on page 124 Configuring a Call Forward Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from...

Page 75: ...nd Blind Transfer Calls When the focused line is in the connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward ...

Page 76: ...tored extension or the extension to transfer calls to for example 3500 5 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 9 Expansion Module Keys 6 Select from Key 1 through Key 16 7 In the Type field select BLF Xfer 8 In the Value field enter the monitored extension or the extension to transfer calls to for example 3500 9 In the L...

Page 77: ...is in the idle state pressing the Speed Dial Xfer key causes the phone to go offhook and dial the predefined extension Speed Dial Xfer and Blind Transfer When the phone is connected to a call pressing the Speed Dial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by press ing...

Page 78: ...extension or the extension to transfer calls to for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click Save Settings Expansion Module Keys 7 Select from Key 1 through Key 16 8 In the Type field select Speed Dial Xfer 9 In the Value field enter the speed dial extension or the extension to transfer calls to for example 3600 10 In the Line fiel...

Page 79: ...the call For example while on an active call a user can use the Speeddial Conf key to dial a recording service and have the result ing conference recorded If you configure a programmable key as a Speeddial Conf key and you press this key while on an active call the focused line changes to the dialing line The active call is not put on hold when the speed dial number is dialed Note If currently in ...

Page 80: ...r the extension to add to the conference for example 5551212 5 In the Line field select the line for which you want to use the key functionality 6 Click Save Settings Expansion Module Keys 7 Select from Key 1 through Key 16 8 In the Type field select Speed Dial Conf 9 In the Value field enter the speed dial extension or the extension to add to the conference for example 5551212 10 In the Line fiel...

Page 81: ...ly from a directory entry You can use the Directory key to access the Directory which contains a customized list of names with phone numbers and labels By default the Directory key is programmed on Key 7 However using the Aastra Web UI you can assign the Directory function to any programmable key Note For more information about the Directory see Directory on page 109 Default Directory Key ...

Page 82: ...1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Directory 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Directory 7 Click Save Settings ...

Page 83: ...y However using the Aastra Web UI you can assign the Callers List function to any programmable key The Callers List is a stored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Note For more information about the Callers List see Callers List on page 115 Callers List Key ...

Page 84: ...Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Callers List 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Callers List 7 Click Save Settings ...

Page 85: ... However using the Aastra Web UI you can assign the Redial List function to any programmable key The Redial List is a stored log of your outgoing calls You can use the Redial key to access a list of the most recent calls you placed Note For more information about the Redial functionality see Redial on page 99 Redial List Key ...

Page 86: ... 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Redial 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Redial 7 Click Save Settings ...

Page 87: ...ce Key By default the 6865i has a dedicated Conference key However using the Aastra Web UI you can assign the Conference function to any programmable key Note For more information with regards to creating conference calls see Conferencing Calls on page 105 Conference Key ...

Page 88: ... Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Conference 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Conference 7 Click Save Settings ...

Page 89: ...4 83 Transfer Key By default the 6865i has a dedicated Transfer key However using the Aastra Web UI you can assign the Transfer function to any programmable key Note For more information about transferring calls see Transferring Calls on page 103 Transfer Key ...

Page 90: ...1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Transfer 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Transfer 7 Click Save Settings ...

Page 91: ...ing intercom calls You must configure a programmable key with the function Icom Configuring an Intercom Key Note For more information about changing the behavior of incoming Intercom calls see the section Incoming Intercom Call Features on page 150 Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In ...

Page 92: ...he person you want to intercom 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel intercom press or hang up the handset 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing When you hang up the remote phone also hangs up ...

Page 93: ...Services key that when pressed displays the Services Menu The Services key can also access any XML applications setup by your System Administrator By default the Services key is programmed on Key 8 However using the Aastra Web UI you can assign the Services func tion to any programmable key Default Services Key ...

Page 94: ...y 1 through Key 8 3 In the Type field select Services 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Services 7 Click Save Settings IP Phone UI 1 Press the Services key Note Additional options may display in the Services Menu if setup by your System Administrator Contact your Adminis trator for more information 2 Select an option from the ...

Page 95: ...s 2 Select from Key 1 through Key 8 3 In the Type field select Phone Lock 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Phone Lock from the list of options 7 Click Save Settings Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the path Operation PhoneLock or using the Phone Lock option on...

Page 96: ...information about Group Paging and how it works and to specify multicast addresses see Group RTP Paging on page 152 Configuring a Paging Key Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Paging 4 In the Value field enter a multicast IP address and a port number for the Pag...

Page 97: ...entry only 10 To receive RTP steams for Group Paging you must also configure the Paging Listen Addresses parameter at the path Basic Settings Preferences Group Paging RTP Settings For more information about setting this parameter see Group RTP Paging on page 152 11 Click Save Settings to save your changes Notes The recipient of a Paging call can set a global Do Not Disturb DND to ignore any incomi...

Page 98: ...s to the 6865i IP phone s Directory By default the Save key is programmed on Key 5 However using the Aastra Web UI you can assign the Save function to any programmable key Note Key 5 is locked to Save functionality To unlock the key so it can be reprogrammed contact your System Administrator Default Save Key ...

Page 99: ...I 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Save 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Save 7 Click Save Settings ...

Page 100: ...irectory Callers List and Redial List By default the Delete key is programmed on Key 6 However using the Aastra Web UI you can assign the Delete func tion to any programmable key Note Key 6is locked to Delete functionality To unlock the key so it can be reprogrammed contact your System Administra tor Default Delete Key ...

Page 101: ... 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N Programmable Keys 2 Select from Key 1 through Key 8 3 In the Type field select Delete 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 6 In the Type field select Delete 7 Click Save Settings ...

Page 102: ...to delete a key s functionality on the 6865i IP phone Setting a None Key Aastra Web UI 1 Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 Select the respective key 3 In the Type field select None 4 Click Save Settings The key function is deleted from the IP phone memory ...

Page 103: ...toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes When your party picks up a timer appears on your display that records the length of your call If the Live Dialpad option is on as soon as you press the first digit on the keypad the phone automatically selects the next available line go off hook and dial as digits are pressed No...

Page 104: ...d High For information about configuring the headset microphone volume see Headset Mic Volume on page 25 Making and Receiving Calls Using a Headset IP Phone UI Note When handsfree is on the speaker light turns on Important The headset port is for headset use only Plugging any other devices into this port may cause damage to the phone andwill void your warranty Customers should read and observe all...

Page 105: ...to the Directory You can also dial out directly using a displayed entry in the Redial List On the 6865i you access the Redial List by the key Accessing the Redial List IP Phone UI 1 Press the key to access the Redial List The information for your most recent call is displayed Note To redial the last called number press the Redial key again 2 Use 2 and 5 to scroll through the list to view the other...

Page 106: ...ute on or off press IP Phone UI 1 Press the key 2 Press 2 and 5 to find the item you want to delete 3 Press the configured Delete Key 4 Press the Delete Key again at the prompt to erase the item IP Phone UI 1 Press the key 2 Press the configured Delete key 3 Press the 4 Delete All key at the prompt to erase all items Note If you place a muted call on hold the phone automatically takes the call off...

Page 107: ... can send an incoming call directly to voicemail without answering the call To do this press without picking up the handset If you are already on the phone your incoming call should go directly to voicemail Your phone screen dis plays a voicemail icon along with the number of waiting messages if you have unheard messages example x4 IP Phone UI 1 For handsfree operation press or the line call appea...

Page 108: ... your system The call line appearance light for the line you are on flashes to indicate that you are still connected Automatic Hold When juggling between calls you do not have to press the key to go from one call to the next The phone auto matically puts your current call on hold as soon as you press a new line call appearance key If you have more than one call on hold you can reconnect to a held ...

Page 109: ...ot answer the transferred call rings back to your extension Consultive Transfer You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original ...

Page 110: ...cel the transfer press the key or hangup the handset Note Users are able to edit the destination number by pressing the 3 navigation key which acts as a Backspace key 4 Complete either a blind or consultative transfer a To complete a blind transfer press the key again before the receiving end answers b To complete a consultative transfer press 4Dial to dial out and remain on the line to speak with...

Page 111: ... a local conference call you use the up and down arrow keys to scroll to a party on the list the 4Drop key to drop a selected party and the 3 Leave key to leave the conference Using Local Conferencing Use the following procedure to create a conference call using local conferencing Note Your System Administrator can set your Conference key to speed dial a specific number Contact your System Adminis...

Page 112: ...y 3 Note Users are able to edit the destination number by pressing the 3 navigation key which acts as a Backspace key 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference 7 Press the key again to add Party 3 to the conference Party 1 which is yourself Party 2 and Party 3 are all connected to a single conference 8 To drop a party from the ...

Page 113: ...r 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the key 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to Conference 1 4 Press the key 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 ...

Page 114: ...rences a single conference each on lines 1 through 9 1 Start Conference 1 using the procedures in the previous section Setting Up a Conference and Adding Multiple Parties for Sylantro and BroadSoft Call Managers 2 When you are finished adding all required parties to Conference 1 press an available Line key to start Conference 2 You are Party 1 on Conference 2 Call Party 2 3 When Party 2 answers pr...

Page 115: ...lude Directory Callers List DND and Call Forward Directory The Directory is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 6865i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a Directory entry Each entry can contain a maximum of 16 letters and numbers ...

Page 116: ... 2 You can access entries by pressing 2 and 5 to scroll through the list 3 To search for an entry by name press the keypad number corresponding to the first letter of the name for example press 7 for the letter P Continue to press the keypad number to access other letters on the same key for example press 7 three times for R If there are multiple entries under the same letter you can use 2 and 5 t...

Page 117: ...kspace and erase a mistake press 3 The Line prompt displays The default is Line 1 5 If you want to save the new Directory entry to use Line 1 press 4Save to save the new entry to the Directory If you want the new entry to use a different line use the 2Change key to select a different Line and press 4Save The new entry you added is saved to the Directory IP Phone UI 1 Press the programmed Directory...

Page 118: ...key 2 Press 2 and 5 to find the entry you want to delete 3 Press the programmed Delete key The DELETE again to erase this item prompt displays 4 Press the programmed Delete key again at the prompt to erase the entry IP Phone UI 1 Press the programmed Directory key 2 Press the programmed Delete Key The DELETE again to erase all items prompt displays 3 Press the programmed Delete key again to erase ...

Page 119: ...at you want to save to your Directory 3 Press the programmed Save key 4 Press the programmed Directory key to save the number you selected to the Directory If the name is displayed with the number both are saved to the Directory If no name is displayed you can enter the name using the keypad IP Phone UI 1 Press the key 2 From the Redial List scroll through the list to find the name and number that...

Page 120: ...rectory 2 In the Directory field click on Save As A download window displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory and click Save The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the directorylist csv file ...

Page 121: ...ifies and describes the icons displayed in the Callers List Accessing the Callers List Notes When the Callers List is full the oldest call records are deleted to accommodate the information of new callers If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in the Directory the Callers List display the same name and number Icon Description I...

Page 122: ...Press2and5tofindtheentryyouwanttoedit Press2toviewthemostrecentcall or5toseetheoldestcallonyourlist 3 Press any key on the keypad to begin editing 4 To move the cursor one digit to the right press 4 To erase one digit to the left of the cursor press 3 5 To dial the displayed number press lift the handset or press any Line keys IP Phone UI 1 Press the key 2 Press 2 and 5 to find the item you want t...

Page 123: ...Calls Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI When you download the Callers List the phone stores the callerlist csv file to your computer in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The following is an example of a callerlist csv file in a spreadsheet appli...

Page 124: ...stra Web UI Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on Save As A download window displays 3 Click OK 4 Enter the location on your computer where you want to download the Callers List and click Save The callerslist csv file downloads to your computer 5 Use a spreadsheet application to open and view the Callers List ...

Page 125: ...d Custom DND performs according to the mode you set You can then configure a DND key for the phone using the Aastra Web UI at the path Operation Programmable Keys You can enable and disable DND by toggling the key or by setting DND for a specific account at the path Basic Settings Account Configuration Once you enable DND DND On displays on the LCD for the applicable account The following describe...

Page 126: ...ND key toggles the account in focus on the phone to on or off Phone default SetsDNDonforallaccountsonthephone DNDkeytogglesallaccountsonthephonetoonoroff Custom SetsthephonetodisplaycustomscreensafterpressingtheDNDkeythatlisttheaccount s onthephone The user can select a specific account for DND turn DND on for all accounts or turn DND off for all accounts Notes If there is only one account configu...

Page 127: ... enable disable each account or all accounts as appli cable If you selected Phone mode the first account allows you to change the DND status for all accounts Number and name of accounts that display to this screen are dependant on the number and name of accounts configuredonthephone OnlyyourAdministratorcancreateaccountsforyourphone ContactyourAdministrator for more information 6 Click Save Settin...

Page 128: ...2 Notes If there is no DND key configured or if it is removed DND is disabled on the IP phone If there is only one account configured on the phone then the mode setting is ignored and the phone behaves as if the mode was set to Phone Using the Aastra Web UI if you change the DND key mode to Phone all accounts synchronize to the current setting of Account 1 IP Phone UI 1 Use the 3 and 4 navigation ...

Page 129: ... as indicated by a check mark Account 2 has DND disabled as indicated by an X Items 3 and 4 allow you to disable or enable DND on all accounts respectively 3 Use the 4 Change key to enable or disable DND for a specific account or to enable disable DND for all accounts After making the change press 3 Done and then Confirm to save the change Pressing 0 Cancel cancels the attempted change DND John Sm...

Page 130: ...ou to set the same CFWD configuration for all accounts All Busy and or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration Using the Aastra Web UI if you make changes to that initial account the changes apply to a...

Page 131: ...he configuration to all other accounts In the Aastra Web UI only the account you configured is enabled All other accounts are grayed out but set to the same configuration UsingtheAastraWebUI ifyoumakechangestothatinitialaccount thechangesapplytoallaccounts on the phone Custom The Custom mode allows you to configure CFWD for a specific account or all accounts You can configure a specific state All ...

Page 132: ... different specified number such as a cell phone number 6 For each account in the Value field enter the phone number for which you want the incoming calls to forward to if the phone is in the specified state If using the Account mode or Custom mode you can enter different phone numbers for each account Notes If you selected Account mode in Step 2 you can enable disable each account or all accounts...

Page 133: ...lt is 3 When using the Account mode or Custom mode you can enter a different number of rings for each account If you use the Aastra Web UI to change the Call Forward Key Mode to Phone all accounts synchronize to Account 1 8 Click Save Settings The changes takes affect immediately without a reboot Notes If there is no CFWD key configured on the phone or it is removed you can still enable CFWD via t...

Page 134: ...ive account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call No Answer Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings Note If CFWD All CFWD Busy and CFWD No Answer are all enabled and or if the account has DND e...

Page 135: ...OFF 6 Press 4Set to save the change 7 In the CFWD State screen press the 2 navigation keys to scroll to the CFWD Number screen and press 4Change 8 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify 9 Press 4Set to save the change CFWD State Screen Cfwd All Use to vie...

Page 136: ...ardisconfiguredonthephone thephoneringsthenumber of times you specify in the No Rings screen and then forwards the call if there is no answer 12 Press 4Set to save the change 13 Press 3Done to save all your changes Each time you press 3 Done the following screen displays 14 Press Confirm to confirm the change s each time the Apply Changes screen displays All changes are saved to the phone CFWD No ...

Page 137: ...s on the phone All Forwards all incoming calls for the respective account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call No Answer Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings Note If CFWD All CFWD Busy and ...

Page 138: ... Off 6 Press the 4Set key to save the change 7 In the CFWD State screen press the 2 navigation key to scroll to the CFWD Number screen and press 4Change 8 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify 9 Press 4Set to save the change CFWD State Screen Cfwd All Us...

Page 139: ...orwardisconfiguredonthephone thephoneringsthenumber of times you specify in the No Rings screen and then forwards the call 12 Press 4Set to save the change 13 Press 3Done to save all your changes Each time you press 3Done the following screen displays 14 Press Confirm to confirm the change s each time the Apply Changes screen displays All the same changes are saved to all accounts on the phone CFW...

Page 140: ...lls for the respective account to the specified number Busy Forwards incoming calls to a specified number if DND has been enabled for that account OR if the account is currently engaged in another call No Answer Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings Note If CFWD All CFWD Busy and CFWD No Answer are all enabled and or if th...

Page 141: ...the 4Set key to save the change 7 In the CFWD State screen press the 2 navigation key to scroll to the CFWD Number screen and press 4Change 8 Enter a phone number to apply to the current state in focus When the phone is in the state you specified and a call comes into the phone it forwards the call to the number you specify 9 Press 4Set to save the change CFWD State Screen Cfwd All Use to view Cfw...

Page 142: ...allforwardisconfiguredonthephone thephoneringsthenumber of times you specify in the No Rings screen and then forwards the call 12 Press 4Set to save the change 13 Press 3Done to save all your changes Each time you press3 Done the following screen displays 14 Press Confirm to confirm the change s each time the Apply Changes screen displays All changes are saved to the phone for all accounts CFWD No...

Page 143: ...press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can ena...

Page 144: ...en you are on an active call and a new call comes into the phone You can configure this feature using the Aastra Web UI Configuring Call Waiting Tone Aastra Web UI 1 Click on Basic Settings Preferences General 2 Acallwaitingtoneisenabledbydefault Ifrequired disablethe PlayCallWaitingTonefieldbyuncheckingthecheck box 3 Click Save Settings ...

Page 145: ...hen there is a message waiting on the IP phone You can configure this feature using the Aastra Web UI Configuring Stuttered Dial Tone Aastra Web UI 1 Click on Basic Settings Preferences General 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click Save Settings ...

Page 146: ...L application arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Aastra Web UI 1 Click on Basic Settings Preferences Gene...

Page 147: ...nds field at the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring Status Scroll Delay Aastra Web UI 1 Click on Basic Settings Preferences General 2 Enter a value in the...

Page 148: ... the phone switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parame ter in the Aastra Web UI Configuring Switch Focus to Ringing Line Using the Aastra Web UI Aastra Web UI 1 Click on Basic Settings Preferences General 2 The ...

Page 149: ...ld on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Aastra Web UI Configuring Call Hold Reminder During Active Calls Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder During Active C...

Page 150: ...splash is audible You can enable or disable this feature using the Call Hold Reminder parameter in the Aastra Web UI Configuring Call Hold Reminder Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder field is disabled by default To enabled this field check the box When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold e...

Page 151: ... call You can enable or disable this feature in the Aastra Web UI Configuring Call Waiting Tone Period Aastra Web UI 1 Click on Basic Settings Preferences General 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds When enabled the call waiting tone plays at regular inter...

Page 152: ...he phone switches back immediately after the call ends Transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers Park The phone switches back immediately after the call ends Voicemail The phone switches back immediately after the call ends Redial The ph...

Page 153: ...d values are None disables the preferred line focus feature 1 through 9 For example if you set the preferred line to 1 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 1 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone o...

Page 154: ...sing the key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the 6865i displays 2Ignore on the LCD For the 6865i you must use the 2 navigation key to ignore the call Configuring Goodbye Key to Cancel Inc...

Page 155: ... you configure the MWI LED for all lines the LED illuminates if a voicemail is pending on any line on the phone lines 1 through 9 You configure the MWI using the Aastra Web UI Configuring Message Waiting Indicator Aastra Web UI 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to all lines by default If required change the setting to a specific line by...

Page 156: ... before answering the intercom call If Auto Answer is disabled the phone treats the incoming intercom call as a normal call Auto Answer and Play Warning Tone are enabled by default Microphone Mute You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the int...

Page 157: ...ncoming intercom call as a normal call 3 The Microphone Mute field is enabled by default The microphone is muted on the IP phone for Intercom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck t...

Page 158: ...ption to accept ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incom ing calls i...

Page 159: ...join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Administrator can enable disable this feature if required Contact your System Administrator for more information Keys States and LED Behavior There are two call states on the phones that support ...

Page 160: ... usage information State Line LED for Local Caller ID for Remote Line LED for Remote Caller ID for Remote Idle Off N A Off N A Seized Solid Green None Solid Red None Progressing outgoing call Solid Green Called Party Solid Red None Alerting incoming call Flashing Red N A N A N A Active Solid Green Far end Solid Red Far end Held Slow Flashing Green Far end Slow Flashing Red Far end Hold private Slo...

Page 161: ...tions You can configure the keys using the Aastra Web UI at the path Operation Expansion Module N when an Expansion Module is attached to the 6865i IP phone None BLF Xfer Line Speeddial Xfer Speeddial Speeddial Conf Do Not Disturb DND Directory BLF Busy Lamp Field Callers List BLF List Redial Auto Call Distribution ACD Conference XML Extensible Markup Language Transfer Flash Icom Intercom Sprecode...

Page 162: ...Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone For details on creating a speed dial key see Creating a Speed Dial Key on page 46 Note For more information about installing the M680i Expansion Modules on your phone see the Aastra M680i Expansion Module Quick Start Guide and Aastra M68...

Page 163: ...ons on where to find the IP address of your phone can be found in this guide in the section Finding Your Phone s IP Address on page 16 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do I change my user password You can change the user password fr...

Page 164: ...mages and or long distance charges which result from unauthorized and or unlawful use Aastra shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in combination with other equipment This paragraph however shall not apply to c...

Page 165: ...is to be provided with all products returned for warranty repairs Exclusions Aastra does not warrant its products to be compatible with the equipment of any particular telephone company This war ranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the product is i...

Page 166: ...ods or the supply of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and...

Page 167: ...asmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR Ei...

Page 168: ...penhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port ...

Page 169: ...lo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS RO Bucharest RU Kaliningrad RU Moscow RU Samara RU Yekaterinburg RU Omsk RU Novosibirsk RU Krasnoyarsk RU Irkutsk RU Yakutsk RU Vladivostok RU Sakhalin RU Magadan RU Kamchatka RU Anadyr EET EET MSK...

Page 170: ...4 2014 TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone Name Time Zone Code ...

Page 171: ...lls 105 conference key 4 conferencing centralized 106 ending 108 local 105 transfer remaining parties 108 D deleting a key 96 dial plan emergency 41 dial tones stuttered 139 dialing a number 97 dialpad live 23 directory key 76 78 80 82 84 directory downloading to PC 113 directory downloading to phone 114 DND key 54 DND enabling disabling 119 124 documentation 1 E empty key 93 95 96 expansion modul...

Page 172: ...d line timeout 146 programmable keys about 5 description 43 R redial 99 redial key 4 restarting the phone 39 ring tone sets 20 ring tones 19 RTP paging group 152 Russian character set 34 S s 4 Services key 87 speaker key 5 speaker mode 24 speaker headset mode 24 speeddial configuring key for 46 configuring prefix for 46 creating from Keypad Speeddial in Web UI 50 creating from phone keypad 47 crea...

Page 173: ...Index 41 001523 00 REV00 04 2014 Index 3 X XML application title 60 XML application URI 60 XML beep support 140 XML key 60 ...

Page 174: ...and or unlawful use While every effort has been made to ensure accuracy Aastra will not be liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2014 Mitel Networks Corporation www aastra com ...

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