Troubleshooting Solutions
9-20
41-001160-03, Rev 00, Releaes 2.4
IP Phone Administrator Guide
Please ensure that the TFTP server is running and accessible on the network. If the
firmware file is correctly located on the running TFTP server, the phone will
locate the file and reload the application onto the phone.
Why does my phone display the “No Service” message?
The phone displays the “
No Service
” message if the SIP settings have not been set
up correctly.
The Registrar server could be set to 0.0.0.0. A global value of 0.0.0.0 disables
registration. However, the phone is still active and you can dial using
username@ip address of the phone. The phone displays "
No Service
".
If the Registrar IP address is set to 0.0.0.0 for a per-line basis (i.e, line 1, line 2,
etc.), then the register request is not sent, the "
No Service
" message does not
display, and the message waiting indicator (MWI) does not come on.
Check that the "
Registrar Server
" IP address in the Aastra Web UI at
Advanced
Settings->Global SIP
is correct.
Check the "
sip registrar ip
" parameter in the
configuration files is correct.
Why does my phone display "Bad Encrypted Config"?
The IP phone displays "Bad Encrypted Config" because encrypted configuration
files are enabled but the decryption process has failed. Specific cases where
decryption fails are:
Reason
:
The site-specific password in
security.tuz
does not match the password used to
encrypt the
<mac>.tuz
or
aastra.tuz
files.
Fix
:
Encrypt the
.cfg
files to
.tuz
using the correct password, or replace the
security.tuz
with the correct encrypted file.
Draft 1
Summary of Contents for 675i Series
Page 4: ...D r a f t 1 ...
Page 26: ...Non Blocking HTTP Connections F 90 XML SIP Notify F 91 Limited Warranty D r a f t 1 ...
Page 30: ...D r a f t 1 ...
Page 70: ...D r a f t 1 ...
Page 90: ...D r a f t 1 ...
Page 745: ...D r a f t 1 ...
Page 1026: ...D r a f t 1 ...
Page 1068: ...D r a f t 1 ...
Page 1072: ...D r a f t 1 ...
Page 1076: ...D r a f t 1 ...
Page 1182: ...Index 12 41 001160 00 Release 2 2 Rev 05 Index D r a f t 1 ...
Page 1183: ...D r a f t 1 ...