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Aastra 55I, User Manual

The Aastra 55I is a highly advanced office phone with a sleek design and convenient features. Ensure smooth operation with our comprehensive User Manual, available for free download on manualshive.com. Discover step-by-step instructions and optimize your productivity with this essential manual.

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Model 55i IP Phone User Guide

Managing Calls

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Summary of Contents for 55I

Page 1: ...55i IP Phone User Guide Release 2 1 41 001200 00 Rev 01 ...

Page 2: ...unlawful use While every effort has been made to ensure accuracy Aastra Telecom is not liable for technical or editorial errors or omissions contained within this documentation The information contained in this documentation is subject to change without notice Copyright 2007 Aastra Telecom www aastra com All Rights Reserved ...

Page 3: ...e Software to third parties All Soft ware furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agreement All rights reserved Customer s use of this software shall be deemed to reflect Customer s agreement to abide by the terms and conditions contained herein...

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Page 5: ...UI 16 Phone Options via the Aastra Web UI 19 Phone Status 23 Phone Status via IP Phone UI 23 Finding Your Phone s IP Address 24 Phone Status via the Aastra Web UI 25 Customizing Your Phone 26 Ring Tones and Tone Sets 26 Contrast Level 29 Backlight 30 Live Dialpad 32 Set Audio 33 Time and Date 36 Language 42 User Password 44 Resetting a User Password 46 Restarting your phone 47 Phone Lock 48 Defini...

Page 6: ...ers List Key 102 Intercom Key 104 None Key 106 Empty Key softkeys only 107 Phone Lock Key 108 Deleting a Key 110 Making Calls 111 Dialing a Number 111 Pre dialing a Number 111 Using Handsfree Speakerphone 112 Using a Headset 113 Using Intercom 115 Redial 117 Mute 118 Receiving Calls 119 Answering an Incoming Call 119 Sending an Incoming Call to Voicemail 120 Handling Calls 121 Placing a Call on Ho...

Page 7: ...Intercom Call Features 168 Using Redial Key for Last Number Redial 170 Available Features Enabled by Administrators 171 Outgoing Intercom Calls 171 Missed Call Summary Subscription 171 Customizable Callers List Key and Services Key 172 Autodial Hotline and Warmline 172 Centralized Conferencing 172 Answer and Ignore Softkeys for XML Applications 173 XML Softkey for Special Characters in XML Applica...

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Page 9: ...55i CT IP Phone Administration Guide Documentation Aastra 55i IP Phone Installation Guide Contains installation and set up instructions general features and functions and basic options list customiza tion This Installation Guide is included in the box with your phone Aastra 55i IP Phone User Guide Describes the most commonly used fea tures and functions for an end user This User Guide can be downl...

Page 10: ...keys 6 Top keys Programmable hard keys up to 6 programmable functions 6 Bottom keys Programmable state based softkeys up to 20 programmable functions 4 call appearance lines with LEDs Supports up to 9 call lines Full duplex speakerphone for handsfree calls Headset support modular connector Built in two port 10 100 Ethernet switch lets you share a connection with your computer Inline power support ...

Page 11: ...m the phone directly to the network for power No 48v AC power adapter required For Ethernet networks that DO NOT supply power to the phone For power use the 48V AC Power Adapter included to connect from the DC power port on the phone to a power source or optional For power use a Power over Ethernet PoE power injector or a PoE switch A PoE power injector is available as an optional accessory from A...

Page 12: ...up screens you may see when the phone is first plugged in or when it is restarted Plugging in and Starting the Phone The 55i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens Checking for Firmware ...

Page 13: ...while the phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods Important Do not unplug or remove power to the phone while it is checking or installing firmware and configuration information DHCP waiting fo...

Page 14: ...s were loaded to your phone by your System Administrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Idle screen Downloading Language Packs Network DSP SIP Done ...

Page 15: ...Model 55i IP Phone User Guide 7 Getting Started Idle Screen L1 John Smith Sat Jan 1 12 18am ...

Page 16: ...en it is reconnected and displays the Network Connected prompt for a few seconds However if changes have been made to your phone s network settings you may need to restart your phone For more information about connecting your phone see the Aastra 55i IP Phone Installation Guide the section Connecting to the Network and to Power Check with your system or network administrator for assistance Note f ...

Page 17: ...John Smith is configured on Line 1 By default the top programmable keys 1 through 4 are configured for Services Directory Callers List and Intercom respectively You can configure the 6 top programmable keys with up to 6 functions and the 6 bottom softkeys with up to 20 functions as required Note Your System Administrator sets up your SIP screen name line number and any other administrative feature...

Page 18: ...r your administrator have configured softkey functions on your phone the labels for those functions display on the screen Programmable key functions top keys do not display on the LCD For example in the following illustration Home and Office were configured as speeddial keys on the bottom set of softkeys and Do Not Disturb DND was configured on the top set of programmable keys Note The top program...

Page 19: ...number next to the envelope indicates how many new messages you have To access your voicemail messages use the star codes for your system if a voicemail softkey has not been configured on your phone For more information on your system s star codes please refer to the documentation for the voicemail system you are using Voicemail Icon Idle Screen L1 John Smith Sat Jan 1 12 18am 1 ...

Page 20: ... 55i has several bottom softkeys configured on the idle screen A More key displays for you to view additional softkeys on another screen Also if you pick up the handset a More displays for you to view additional softkeys You can press the More softkey to toggle between the first and second screens to display all configured softkeys Note The bottom set of 6 softkeys map to the current state based c...

Page 21: ...key also exits an open list such as the Options List without saving changes Options key Accesses options to customize your phone Your System Administrator may have already customized some of your settings Check with your System Administrator before changing the administrator only options Hold key Places an active call on hold To retrieve a held call press the call appearance button beside the ligh...

Page 22: ...ght indicator flashes when the microphone is on mute Navigation keys Pressing the UP and DOWN arrow keys lets you view different status and text messages on the LCD display if there is more than 1 line of status text messages These buttons also let you scroll through menu selections such as the Options List Pressing the LEFT and RIGHT arrow keys lets you view the different line call appearances Wh...

Page 23: ...s Accesses the Callers List which lists the last 200 calls received 4 Icom Automatically connects with a remote extension for outgoing calls and answers incoming intercom calls 5 None No assigned function 6 None No assigned function The following softkeys display when you pick up the hand set Dial After entering a phone number from the keypad you can press the Dial softkey to immediately dial the ...

Page 24: ...mber Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol 5 Time and Date Time Zone Daylight Savings Time Format Date Format Time Server Time Server 1 Time Server 2 Time Server 3 Set Time Set Date 6 Language 3 Phone Status 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 4 U...

Page 25: ...following table indicates the options that may appear on your phone if the simplified options menu is applied Option Number Option 1 Call Forward 1 Cfwd Number 2 Cfwd Mode 3 No Rings 2 Preferences 1 Tones Ring Tone Tone Set 2 Contrast Level 3 Live Dialpad 4 Set Audio Audio Mode Headset Mic Vol 3 Phone Status 1 IP MAC Addresses 2 LAN Port 3 PC Port 4 Firmware Info 4 Phone Lock ...

Page 26: ...umber of the corre sponding option to select an option 4 Use the softkeys that display for each option to change a selected option 5 Press the Done button to save the change 6 Press the button the button or the button at any time to exit without saving changes References For more information about customizing your phone using the available options from the IP Phone UI see the section Customizing Y...

Page 27: ...your phone s IP address To find your phone s IP address see Finding Your Phone s IP Address on page 24 Using the Aastra Web UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click The Network Status window displays for the IP phone you are accessing Aas...

Page 28: ...20 Model 55i IP Phone User Guide Methods for Customizing Your Phone 3 You can logout of the Aastra Web UI at any time by clicking Log Off ...

Page 29: ...ammable Keys Allows you to configure up to 6 top programmable keys with functions identified in the list below Available Functions for Softkeys and Programmable Keys Expansion Modules Allows you to configure an additional 36 softkeys with a 536M Expansion Module or an additional 60 softkeys with a 560M Expansion Module if an it is attached to the phone This option displays on the side menu of the ...

Page 30: ...ming Call Interrupts Dialing Goodbye Key Cancels Incoming Call UPnP Mapping Lines Message Waiting Indicator Line This category also allows you to configure incoming Intercom call settings ring tones global and per line basis ring tone sets time and date settings language settings Call Forward Allows you to set a phone number destination for where you want calls forwarded Call forward can be config...

Page 31: ...s you to view your phone s Network status including your phone s IP and MAC address Local Area Network LAN port PC port Firmware version Use the following procedure to view the status of your phone using the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Phone Status 3 Select the option you want to view IP MAC Address LAN Port PC Port Firmware Info The option you select displa...

Page 32: ...lect 3 Use s to scroll to IP MAC Addresses and press Select The following screen displays that specifies the IP Address and MAC Address of your phone Use the IP Address to enter into your browser window to access the phone via the Aastra Web UI For more information about using the Aastra Web UI see Phone Options via the Aastra Web UI on page 19 IP Phone UI Options List Done Select 1 Call Forward 2...

Page 33: ... UI After accessing your phone via the Aastra Web UI the first screen to display is the phone s Status Screen This screen is view only It displays the Network Status of your phone which includes the following LAN Port PC Port MAC Address Hardware Information Firmware Information ...

Page 34: ...There are several distinct ring tones a user can select from to set on the IP phones You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Ring Tones Table Configuration Method Valid Values Default Value IP Phone UI Global Tone 1 Tone 2 Tone 3 Tone 4 Global Tone 1 Aastra Web U...

Page 35: ...y tone congestion tones call waiting tone ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI Configuring Ring Tones and Tone Sets Use the following procedures to configure ring tones and tone sets on the IP phone global configuration only 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Tones 4 Select Ring Tone...

Page 36: ...ustralia Europe France Germany Italy UK Mexico and US Default is US 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone 5 Select a value from the LineN field 6 Click to save your settings Aastra Web UI Note See the Ring Tones Table on page 26 for valid values Note See the Ring Tones Table on page 2...

Page 37: ...el You can set the contrast level using the IP Phone UI only Setting Contrast Level 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Contrast Level 5 Use the 3 and 4 nagivation buttons to increase or decrease the intensity of con trast lighting on the LCD 6 Press Done to save your selection IP Phone UI Display 1 Contrast Level 2 Backlight Done Select Do...

Page 38: ...acklighting sets the phone to turn off the backlighting after a period of inactivity the idle period is user definable under the Advanced softkey when you select the Auto mode In Auto mode the backlight turns on with a key press or state change on the phone Setting the Backlight 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Display 4 Select Backlight 5 Use the and na...

Page 39: ...nt of seconds you want the phone to stay backlit when the phone is idle Default is 10 seconds When this period of time is reached the phone turns OFF the backlight Use the Backspace and or Clear softkeys to delete entries if required 9 Press Done to save your setting Backlight Off On Auto Done Cancel Backlight Off On Auto Done Cancel Advanced Backlight On Time Done Cancel Backspace Clear 10 second...

Page 40: ... number while the phone is on hook lifting the receiver or pressing the initiates a call to that number Availability of feature dependant on your phone system or service provider You can enable disable the live dialpad using the IP Phone UI only Enabling Disabling Live Dialpad 1 Press on the phone to enter the Options List 2 Select Preferences 3 Select Live Dialpad 4 Use the Change softkey to turn...

Page 41: ...es to handsfree speakerphone In Speaker audio mode lift the handset to switch to the handset Headset Choose this setting if you want to make or receive all calls using a handset or headset Calls can be switched from the handset to headset by pressing the button on the phone To switch from the headset to the handset lift the handset Speaker Headset Incoming calls are sent to the handsfree speakerph...

Page 42: ... on the phone to enter the Options List 2 Select Preferences 3 Select Set Audio 4 Select Audio Mode 5 Select the audio mode you want to use on your phone Default is Speaker Valid values are Speaker Default Headset Speaker Headset Headset Speaker 6 Press Done to save your setting IP Phone UI Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Audio Mode Done Cancel Speaker Headset Speaker Heads...

Page 43: ...ng Your Phone 7 Select Headset Mic Volume 8 Select the Low Medium or High volume level Default is Medium 9 Press Done to save your selection Set Audio Done Select 1 Audio Mode 2 Headset Mic Volume Headset Mic Volume Done Cancel Low Medium High ...

Page 44: ...on the phone to enter the Options List 2 Select Preferences 3 Select Time and Date 4 Select Set Time Note You can set the above features using the IP Phone UI However only the Time and Date Formats can be set using the Aastra Web UI The Time Server configuration is for Administrator use only and is password pro tected Contact your System Administrator for more information IP Phone UI Note The time...

Page 45: ... the Time Format to either a 12 hour format or a 24 hour format Valid values are 12h and 24h Default is 12h 9 Press Done to save the Time Format you selected Set Date and Date Format 1 Select Preferences 2 Select Time and Date 3 Select Set Date Note The date and date format you configure display on the phone s idle screen Set Time Done Backspace AM PM Enter Time 01 13am Cancel Time Format Done Cha...

Page 46: ...rmat 7 Select a date format from the list of options Default is Sun Jan 2 Valid values are Sun Jan 2 Default 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 Jan 2000 Sun 2 Jan 2 Jan 02 01 2000 8 Press Done to save the Date Format Set Date Done Backspace Enter Date y m d 2000 01 02 Cancel Date Format Done Sun Jan 2 2 Jan 00 2000 01 02 02 01 2000 02 01 00 02 01 00 01 02 00 Jan 2 2 ...

Page 47: ...e Zone that applies to your area The default Time Zone is US Eastern 5 Press Done to save the Time Zone setting Note For a list of the Time Zones values available on the IP Phone see Appendix A Time Zone Codes Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Done Cancel Time Zone US Aleutain US Central US Eastern US Hawaii Uni...

Page 48: ...e list of options Default is Automatic Valid values are OFF 30 min summertime 1h summertime Automatic Default 4 Press Done to save the Daylight Savings value you selected Time and Date Done Select 1 Time Zone 2 Daylight Savings 3 Time Format 4 Date Format 5 Time Server 6 Set Time 7 Set Date Done Cancel Off 30 min summertime 1h summertime Automatic Daylight Savings ...

Page 49: ...format 3 In the Date Format field select the date format you want to use on your phone Default is WWW MMM DD Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY MMM DD DD MMM YYYY WWW DD MMM DD MMM DD MM YYYY 4 Click to save your settings Aastra Web UI Note The time and time format you configure display on the phone s idle screen Note The date and date fo...

Page 50: ...o specify which language to use for the IP Phone UI 1 Press on the phone to enter the Options List 2 Select Language and press Select 3 Select English English Francais French Espanol Spanish Deutsch Ger man or Italiano Italian Default is English 4 Press Done to set the language on the phone The change is dynamic When you exit the Options Menu the phone displays all menu items in the language you s...

Page 51: ... The change is dynamic The Aastra Web UI displays all screens in the language you selected Aastra Web UI Note You must have the language pack s already loaded to your phone in order to use them For more information about loading language packs see your System Administrator Note All languages may not be available for selection The available lan guages are dependant on the language packs currently l...

Page 52: ...At the Re enter Password promot re enter the new user password and press Enter A message Password Changed displays on the screen If you change the password Then you need to using the IP Phone UI use that new password to log into the Aastra Web UI using the Aastra Web UI use that new password when changing the user password via the IP Phone UI Note Valid values when creating or changing a password ...

Page 53: ...rent Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click to save your changes Aastra Web UI Note By default the user name is user all lowercase and the password field is left blank ...

Page 54: ...he following procedure to reset a user password 1 Click on Operation Phone Lock 2 In the Reset User Password field click The following screen displays 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click to save your settings Note Valid values when creating or changing a password ar...

Page 55: ...n asked to do so by your System Administrator or should you experience any unexpected behavior 1 Press the button on the phone to enter the Options List 2 Select Restart Phone 3 When the prompt Are you sure you wish to restart the phone appears press the Restart softkey If you do not wish to restart your phone press Cancel 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt IP...

Page 56: ...ield displays a screen that allows you to enter and save a new user password Set an emergency dial plan An emergency dial plan can be 911 999 112 110 or all of the above The default emergency dial plan is 911 999 112 110 The following procedures describe locking the phone setting an emergency dial plan and resetting the user password Locking Unlocking a Phone Use the following procedures to lock a...

Page 57: ...ne 2 In the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynamically and displays the following message Phone is unlocked Aastra Web UI ...

Page 58: ... emergency services Once you specify the emergency number s on the phone you can dial those numbers directly on the dial pad when required and the phone automatically dials to those emergency services The following table describes the default emergency numbers on the IP phones You can set the emergency dial plan using the Aastra Web UI Note Contact your local phone service provider for available e...

Page 59: ...ration Phone Lock 2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click to save the emergency dial plan to your phone Reference For more advanced options you can set on your phone see Additional Features on page...

Page 60: ...s The line call appearance light indicates the status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can use the left and right navigation buttons 3 and 4 to scroll left and right to the different call information Icons 3 and 4 appear if there is call information either left right or both sides of the curren...

Page 61: ...e If a 536M or 560M Expansion Module s is attached to the phone you can configure up to an additional 36 softkeys on each 536M Expansion Module and up to 60 softkeys on each 560M Expansion Module The 55i IP Phone allows up to 3 expansion modules on each phone For more information about expansion modules see Model 536M and 560M Expansion Modules on page 174 Key Function Description None Indicates n...

Page 62: ...lash Indicates the key is set to generate a flash event when it is pressed The IP phone generates flash events only when a call is connected and there is an active RTP stream for example when the call is not on hold Sprecode Indicates the key is configured to automatically activate specific services offered by the server For example if the sprecode value of 82 is configured then by pressing the Sp...

Page 63: ... Default Indicates the key is configured to access the Callers List Intercom Top Key 4 by Default Indicates the the key is configured to be used for intercom calls Phone Lock Indicates key is configured as a phone lock key allowing you to press this key to lock unlock the phone Empty Indicates key is configured as an empty key Note Quick access features like Call Return and Voicemail must first be...

Page 64: ...an active call or the call is on hold incoming The phone is ringing outgoing The user is dialing a number or the far end is ringing busy The current line is busy because the line is in use or the line is set as Do Not Disturb Softkey Type Default States None All states disabled Line idle connected incoming outgoing busy Speeddial idle connected incoming outgoing busy DND idle connected incoming ou...

Page 65: ...hat state Flash All states disabled Sprecode connected Park connected Pickup idle outgoing Last Call Return idle connected incoming outgoing busy Services idle connected incoming outgoing busy Directory idle connected incoming outgoing busy Callers List idle connected incoming outgoing busy Intercom idle connected incoming outgoing busy Phone Lock All states disabled Softkey Type Default States ...

Page 66: ... key functions automatically appear in the first available position on the LCD display For example if softkeys 1 through 20 are set to None and you set softkey 12 as the following Type speeddial Label LAB Value 3456 after saving the settings the LAB label actually appears in position 1 of the LCD A softkey function of none does not display on the idle screen at all The following illustrations show...

Page 67: ...Model 55i IP Phone User Guide 59 Line Keys Programmable Keys and Softkeys L1 John Smith Sat Jan 1 12 18am LAB Key 12 displays in softkey position 1 on the phone ...

Page 68: ...number of total line call appearances that can be configured is 9 4 line call appearance hard keys plus 5 softkeys or programmable keys If all line call appearances have been set up between two different numbers a total of 8 lines can be configured John Smith Sat Jan 1 12 18am 1 L5 L6 L7 L8 L9 Icon Definition There is no call activity for the line call appearance softkey A call is ringing at your ...

Page 69: ...ependent softkeys required for the active state such as the Drop softkey in the connected state Typically context dependent softkeys appear in the top left position and all line call appearance softkeys appear in the remaining positions You use the Aastra Web UI to set a programmable key or softkey as a line Note In some situations such as during a conference call the line call appear ance softkey...

Page 70: ...ocedure shows the softkey screens as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Line to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Line field ...

Page 71: ...followed by a that the phone dials automatically after pressing the speeddial key You can use this feature for numbers that contain long prefixes For example if you had the following speeddial configuration in the Aastra Web UI Key 1 Type speeddial Label Europe Office Value 1234567 Line 2 then after you press key 1 on the phone the prefix number displays on the phone screen The phone proceeds to d...

Page 72: ... position To insert a space between letters press To backspace and erase a mistake press the Backspace softkey You can enter up to 16 letters in the Enter Name field Press the key to move to the next field IP Phone UI Note When creating a speeddial key from the IP Phone UI you must select a programmable key or softkey that has no preassigned function key must be set to None or Empty Note You can p...

Page 73: ...hone uses Line 1 for the speeddial key If you want to use a differenct line press the Change sofkey or press the 4 key to select another line 5 Press the Save softkey to save the speeddial information to the speeddial key you selected Note When in the Enter Number field the phone automatically switches to the numbers softkey Note To delete or remove a softkey from the phone you must access the pho...

Page 74: ...ble keys select from Key 1 through Key 6 3 In the Type field select Speeddial to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Value field enter the phone number extension or speeddial prefix to apply to this key If you enter a speeddial prefix you must enter the character at the end of the prefix number for example 123456 6 In the Line field select a line to ap...

Page 75: ...ne on the screen of the IP phone shows when DND is set If the phone shares a line with other phones only the phone that has DND configured is affected You can set DND on the keys using the Aastra Web UI only DND is not configurable from the IP phone UI Setting a Do Not Disturb Key Use the following procedure to set a key to function as Do Not Distrub The procedure shows the softkey screens as an e...

Page 76: ...1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Do Not Disturb to apply to the key 4 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 5 Click to save your changes ...

Page 77: ...worker picks up his phone to make a call a busy indicator on the Supervisor s phone shows that the worker s phone is in use and busy On the 55i the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF functionality When the monitored user is idle an icon with the handset on hook shows next to the BLF key When the monitored user is on an active call a smal...

Page 78: ...ct from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select BLF to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Value field enter the phone number or extension you want to monitor 6 In the Line field select a line for which to apply this key Valid values are 1 through 9 7 If configuring a softkey on the Botto...

Page 79: ...telephone icon shown with the handset on hook When the monitored user is on an active call a small telephone icon is shown with the handset off hook Example A receptionist has a 55i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Application Server On the 55i the key LEDs illuminate either flashing solid or turn off depending on the state of those extensions ...

Page 80: ...page for your particular user For example my480i blf list as broadworks com The value of the BLF List URI parameter must match the list name configured Otherwise no values display on the 55i screen and the feature is disabled Use the following procedure to set a key to function as BLF List The procedure shows the softkey screens as an example 1 Click on Operation Softkeys and XML or Click on Opera...

Page 81: ...the state fields check enable or uncheck disable the states you want to apply to this softkey 6 In the BLF List URI field enter the name of the BLF list defined on the Broad Soft BroadWorks Busy Lamp field page for your particular user For example my55i blf list as broadworks com 7 Click to save your changes Note The Label and Value field are not required The BroadWorks BLF List name is configured...

Page 82: ...le to receive a call from the queue After creating an ACD key you are ready to receive calls from a queue on the server You must press the ACD key and then log in by entering your User ID and Password An Available softkey displays allowing you to make your phone available to accept these calls When you are on an active call or you miss a call the server automatically changes the phone s status to ...

Page 83: ...h Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Auto call distribution 4 In the Label field enter a label to apply to this ACD key 5 In the Line field select a line to apply Automatic call distribution Valid values are 1 through 9 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the idle state for this so...

Page 84: ...nce logged in you can make your phone available or unavailable to take calls by pressing the Available Unavailable Key The server monitors your IP phone status When you set the IP phone to available the server begins distributing calls to your phone When you set the IP phone to unavailable the server temporarily stops distributing calls to your phone The LED for the ACD Key shows the current statu...

Page 85: ...ID and Password prompts displays 3 Using the keypad enter your User ID phone number provided by your System Administrator 4 Using the keypad enter your Password provided by your System Administrator and press the Log In Key Your phone logs into the queue on the server IP Phone UI Note Use the Backspace sofkey to move back a space and delete a character if required Use the Cancel softkey to cancel ...

Page 86: ...softkey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs You use the IP Phone UI to manually switch the IP phone state back to Available or The availability timer for your IP phone expires This only occurs if your Administrator has configur...

Page 87: ...t and are connected to the call When you configure a GCP softkey you specify the ring group for example extensions 2200 2210 that you want to monitor for incoming calls When an incoming call is received on any of these extensions the Operator presses the GCP softkey and is connected to the call If multiple incoming calls are received simultaneously the Operator press the GCP softkey selects an ext...

Page 88: ...e Directed Call Pickup con figuration Valid values are 1 through 9 7 Click to save your changes Configuring Group Call Pickup GCP Key for Sylantro Servers Use the following procedure to configure Group Call Pickup on the 55i IP Phone The procedure shows the softkey screens as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Mo...

Page 89: ... the phone displays a list of incoming calls 2 Use the and keys to scroll through the list to select an extension 3 Press the Pickup Key for the extension you select The call is answered Using Group Call Pickup GCP 1 If any of the monitored group of extensions receives a call press the GCP Key The call is answered If the monitored group of extensions receives multiple incoming calls simulta neousl...

Page 90: ...enu Via an XML key By default the Services key is the first key on the top left keys Using the Aastra Web UI you can configure a key to access XML applications Under Operations Softkeys and XML or Operations Programmable Keys you can assign a key the type XML You must also specify an XML URI and a Services label using the following XML fields XML Application URI XML Application Title The XML Appli...

Page 91: ...ervices 3 In the Type field select Services 4 Click on Operation Softkeys and XML Services 5 In the XML Application URI field enter the applicable URI s 6 In the XML Application Title field enter the title of the service This title appears in the Services Menu after pressing the Services key If multiple XML applications are specified in the XML Application URI field a list of applica tions display...

Page 92: ...r softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select XML 4 In the Label field enter a label to apply to this key 5 In the Value field enter a URI s to apply to this key 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 7 Click on Op...

Page 93: ... have been configured to access the XML applications the customized service is ready for you to use From the Services Menu Use the following procedure to access XML applications from the Services Menu Use the following illustration as a reference 1 Press the Services key 2 Use the and to scroll through the items 3 For menu and directory services select a service to display the information for that...

Page 94: ...ou specified 2 Use the and to scroll through the customized features 3 For menu and directory services select a service to display the information for that customized service Message services display to the screen after pressing the programmable key For user input services follow the prompts as appropriate 4 To exit from the Customized Features screen press the XML key again ...

Page 95: ...or example when the call is not on hold Setting a Flash Key Use the following procedure to configure a Flash key on the 55i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Flas...

Page 96: ...pendent on the services provided by the server Contact your System Administrator for information about available services Setting a Sprecode Key Use the following procedure to configure a Sprecode key on the 55i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys 2 For softkeys select from Key 1 through Key 20 ...

Page 97: ...propriate value for accessing specific services from the server 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the Connected state to apply to this softkey 7 Click to save your changes Note For values to enter in this field contact your System Administrator ...

Page 98: ... Settings Preferences By entering the appropriate value in the Park Call and Pickup Parked Call fields you tell the phone where to park a live call and where to pickup the parked call On the IP phone UI the static configuration method displays the following When a call comes in and you pickup the handset the default label of Park displays on the Phone UI After pressing the Park key to park the cal...

Page 99: ...server value in the Park Call field to which incoming live calls are parked 3 Enter a server value in the Pickup Parked Call field 4 Click to save your changes Server Park Values Pickup Values Asterisk 700 700 Sylantro 98 99 BroadWorks 68 88 ININ PBX callpark pickup Note Aastra recommends you configure either the static or the programmable configuration but not both Aastra Web UI Note For values t...

Page 100: ...I After the call is parked the label that you configured for the Pickup key dis plays on other phones in the network You can then press the Pickup key followed by the applicable value to pickup the call on another phone in your network You can configure a Park and Pickup programmable configuration using the Aastra Web UI Key Configuration Using the Aastra Web UI On the 55i you configure a Park and...

Page 101: ...mple 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Park 4 In the Label field enter a label for the Park key 5 In the Value field enter the appropriate value based on the server in your net work 6 In the Line field select a line for whic...

Page 102: ...e Label field enter a label for the Pickup key 10 In the Value field enter the appropriate value based on the server in your net work 11 In the Line field select a line for which to apply the Pickup configuration 12 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the Idle and Outgoing states to apply to this softkey 13 Click to save your changes Note...

Page 103: ...g the next procedure and press the Park key again to retry step 2 Pickup a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call For Asterisk Server Server announces the extension number where the call has been parked Once the call is parked press the y ke...

Page 104: ...s the last call you received When you configure an lcr key the label LCR displays next to that key on the IP phone When the Sylantro server detects an lcr request it translates this request and routes the call to the last caller Setting a Last Call Return Key Use the following procedure to configure a Last Call Return key on the 55i IP Phone The procedure shows the softkey screen as an example 1 C...

Page 105: ...ld select Last Call Return 4 In the Line field select the line you want to apply to this key Valid values are 1 through 9 5 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Click to save your changes ...

Page 106: ... and provided by your System Administrator through the diverse web based language of XML Availability of these services depends on your phone system or service provider Reference For more information about XML Caller List Directory and Voicemail see the following XML Key on page 82 Callers List on page 141 Directory List on page 131 Voicemail on page 151 Note Other than the Services Menu you can a...

Page 107: ...r softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Services 4 In the Label field enter a label to apply to this key 5 In the Line field select the line you want to apply to this key Valid values are 1 through 9 6 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you...

Page 108: ...rectory List feature allows you to store frequently used names and numbers on the phone You can also dial directly from a directory entry You can use the Directory key to access a Directory List which contains a customized list of names with phone numbers and labels In addition to creating a Directory key you can also download a Directory List to your PC if required using the Aastra Web UI Referen...

Page 109: ...ys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Directory 4 In the Label field enter a label to apply to this key 5 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Click to save...

Page 110: ...ored log of your incoming calls You can use the Callers List key to access a list of callers that called your phone Reference For more information about the Callers List see Callers List on page 141 Note Your System Administrator can create a custom Callers List XML appli cation allowing you to access the Callers List via an XML Key instead of the Callers List Key This allows you to configure the ...

Page 111: ...ys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this key 5 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Click to s...

Page 112: ...set of keys However using the Aastra Web UI you can assign the Intercom key to any key on the top or bottom keys on the phone You can use the Intercom key to automatically connect with a remote extension for outgoing calls and to answer an incoming intercom call Reference For more information about the Intercom key see Using Intercom on page 115 Intercom Key ...

Page 113: ... Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Intercom 4 In the Label field enter a label to apply to this key 5 If configuring a softkey on the Bottom Keys in the state fields check enable or uncheck disable the states you want to apply to this softkey 6 Click to sa...

Page 114: ...ey Display Behavior on page 58 Setting a None Key Use the following procedure to configure a None key on the 55i IP Phone The procedure shows the softkey screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3...

Page 115: ...ded keys have been added If a particular key is not defined it is ignored Setting an Empty Key Use the following procedure to configure an Empty softkey on the 57i phone 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 3 In the Type field select Empty 4 When configuring a softkey in the state fields check enable or unche...

Page 116: ...L or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select Phone Lock from the list of options 4 Click to save your changes Aastra Web UI Note You can lock unlock the phone using the new key you just configured using the Aastra Web UI at the pa...

Page 117: ...hone Lock the Phone 1 Press the LOCK key The phone locks The LED for the key AND the Message Waiting Lamp illuminate steady ON An Unlock label appears next to the key you just pressed Unlock the Phone 1 Press the UNLOCK key A password prompt displays 2 Enter your user password and press ENTER The phone unlocks The LED for the key AND the Message Waiting Lamp go OFF The Lock label appears next to t...

Page 118: ...softkey screen as an example 1 Click on Operation Softkeys and XML or Click on Operation Programmable Keys or Click on Operation Expansion Module N 2 For softkeys select from Key 1 through Key 20 or For programmable keys select from Key 1 through Key 6 3 In the Type field select none 4 Click to save your changes The key function is deleted from the IP phone memory Aastra Web UI ...

Page 119: ...rty picks up a timer appears on your display that records the length of your call If the Live DialPad option is on as soon as you press the first digit on the dial pad the phone automatically selects the next available line go off hook and dial as digits are pressed Pre dialing a Number You can also make a call by pre dialling a number Pre dialling lets you view a number before you dial Use the Ba...

Page 120: ... phone see Audio Mode on page 33 To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance button If you are in Speaker audio mode lift the handset and press to switch between handsfree and handset If you are in Speaker headset audio mode press to switch between handsfree and headset When the handset is ...

Page 121: ...enter the Options list 2 Select Preferences and press Select 3 Use to scroll down to Set Audio and press Select 4 Press to scroll down to Headset Mic Volume and press Select 5 Press to scroll down to headset mic volume and press Select 6 Use to scroll down the list to select your desired volume 7 Press Enter to save the setting 8 Press Done to save changes and exit 9 If you do not wish to save cha...

Page 122: ... list under option Preferences Set Audio Audio Mode on the IP Phone 2 Plug the headset into the jack 3 Press the key to obtain a dial tone or to answer an incoming call Depend ing on the audio mode selected from the options menu a dial tone or an incoming call is received on either the headset or the handsfree speakerphone 4 Press the key to end the call IP Phone UI ...

Page 123: ...nsion number of the person you wish to intercom or the BLF key for that extension 3 After a beep tone your phone automatically connects with the remote extension and you can speak through its speaker 4 To cancel intercom press or the Cancel key 5 When you are finished speaking hang up the phone by placing the handset back on hook or by pressing or the line call appearance button for the active cal...

Page 124: ...or Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If auto answer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone rejects the incoming intercom call and sends a busy signal to the ...

Page 125: ...ials the last number you called 2 If you are not on the phone press to display the most recently dialed number and use to scroll through the list to view the other numbers 3 Press to see the second most recently dialed number or to see the oldest call on your list 4 To dial the displayed number press or lift the Handset or press any line keys 5 Press or the key to cancel IP Phone UI Note Your Syst...

Page 126: ...cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the Mute key LED is ON You can use the Mute key to mute the handset headset or speakerphone The speaker light flashes slowly and you can hear the caller but they cannot hear you To switch mute on or off press Note You cannot delete individual entries in the Redial List IP Phone UI IP Phone UI Note If...

Page 127: ... a call pressing the line call appearance button for the new incoming call automatically places the connected call on hold and answers the new call To reconnect to a party press the line call appearance button for that call If you cannot answer the call the caller goes to voicemail if voicemail has been configured for your extension IP Phone UI Note The audio mode setting you have selected in the ...

Page 128: ...ng call directly to voicemail without answering the call To do this press without picking up the handset If you re already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon along with the number of waiting messages if you have unheard messages example x4 ...

Page 129: ...one can retrieve the call To place a call on hold 1 Connect to the call if not already connected 2 Press the Hold key The line call appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold The screen displays Call Held with the line number the call is held at the phone IP Phone UI Note If you are connected to another cal...

Page 130: ...our current call on hold as soon as you press a new line call appearance button If you have more than one call on hold you can reconnect to a held call by pressing the line call appearance button where that call is being held Press to disconnect the call Retrieving a Held Call If you have more than 1 call on hold you can scroll through the held call information by pressing 3 and 4 navigation keys ...

Page 131: ...You also have the option to consult with the person you are transferring the call to before you complete the transfer To do this simply remain on the line until the receiving party answers the call After consulting with the receiving party you can either complete the transfer or cancel the transfer to go back to the original call When you lift the handset on the phone the Transfer key displays on ...

Page 132: ... before the receiving end answers To complete a consultive transfer remain on the line to speak with the Party 2 before pressing the Transfer Key again to transfer Party 1 to Party 2 To cancel the transfer select Cancel on the display screen or press Conferencing Calls The 55i IP phone offers two methods of conferencing Local conferencing default method Centralized conferencing for Sylantro and Br...

Page 133: ...a reference 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with them before adding them to the conference Note Your System Administrator can set your Conferenc...

Page 134: ...r example Line 1 and Line 2 have active calls 2 Press the Line key for which you want to conference the two calls together for example Line 1 3 Press the Conf key 4 Press the Line key that has the second active call for example Line 2 5 Press the Conf key The two active calls link into a conference call on Line 1 Note You can use and to scroll through and see the numbers and names if available of ...

Page 135: ...work you must configure the lines with the applicable phone number Reference For more information on Centralized Conferencing see Centralized Conferencing on page 172 or contact your System Administrator Using Centralized Conferencing Use the following procedure to create a conference call using centralized conferencing Use the following illustration as a reference IP Phone UI Note When Centralize...

Page 136: ...y 3 are all connected to Conference 1 8 Press an available Line Key or answer an incoming call on an available line If calling out call Party 4 9 Wait for Party 4 to answer When Party 4 answers you can consult with them before adding them to the conference 10 Press the Conf Key to add Party 4 to Conference 1 11 Press the Line Key that has Conference 1 12 Press the Conf Key to join all parties Part...

Page 137: ...d conferencing you can join multiple incoming or outgoing calls to active conferences Before following this procedure at least one active conference must exist on your phone 1 As Party 1 pickup the handset or press the speakerphone key A line opens up 2 Call Party 2 by dialing their number or answer an incoming call of a Party 3 Wait for Party 2 to answer When Party 2 answers you can consult with ...

Page 138: ...t need to connect or reconnect to the call if not already connected for example if your caller is on hold Press or the line call appearance button of the active call to end the call If connected through the handset you can also place the handset back on hook to end the call IP Phone UI ...

Page 139: ...y List The Directory List is your personal phone book conveniently stored within your phone You can enter up to 200 entries into the 55i Directory by adding them manually or by saving the number and name from other lists stored on your phone You can also dial directly from a directory entry On the 55i you access the Directory by pressing Key 2 which is the Directory key Accessing Your Directory Us...

Page 140: ...st or continue to press the next letters of the name to find a better match 4 To dial the displayed number press or just lift the handset or press any line keys 5 Press the Directory Key to cancel Sorting Entries and Quick Search Feature You can sort multiple numbers according to preference and perform a quick search feature that allows you to enter the first letter that corresponds to a name in t...

Page 141: ...cters for each line and field in the Directory List The following examples illustrate the IP Phone UI screens you can use to add edit entries in the Directory List Screen 1 Screen 2 Directory List Limitations Maximum length of a line 255 characters Maximum length of a name 16 characters Maximum length of a label 14 characters Maximum length of a URI 45 characters Maximum number directory entries i...

Page 142: ...dding the Label You can exit from Screen 2 at any time without saving by pressing the Cancel softkey Editing Names Numbers and Labels On Screen 1 when the cursor is in the Line field softkey 5 displays a Change softkey The following example illustrates a Directory entry for Steve Smith with a phone number and an Office label Since the cursor is in the Line field the Change softkey displays The fol...

Page 143: ...an entry the and keys display for you to scroll multiple screens The following examples show Screen 1 as Steve Smith s Office number Screen 2 as Steve Smith s Home number and Screen 3 as Steve Smith s Cell number The first scroll indicates there are multiple number entries for the name The indicates you can scroll forward or backward between screens The indicates this is the last number entry for ...

Page 144: ...ber into the one position So the first screen to display for the entry would be the Cell number screen If no label is assigned to the entry the numbers would be arranged in the order you specify The following example illustrates the new arrangement of Steve Smith s number Note The Office label moves to the second position and the Home label moves to the last position Save Cancel Label Cell 1 Offic...

Page 145: ...een during a call to the Directory List using the following procedure Use the following illustration as a reference Deleting Single and Multiple Numbers in an Entry You use the Delete softkey to delete a single number or multiple numbers for an entry For a single number assigned to a name pressing the Delete softkey displays the following screen You can press Yes to delete the directory entry name...

Page 146: ...een You can press Entries to delete the directory entry name all numbers labels and lines associated with the name from the Directory List You can press Number to delete only a specific number associated with a name You can press Cancel to cancel the delete function Cancel Delete number 2272939 Number Entries or delete all Steve Smith entries ...

Page 147: ...ber for each Directory entry Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI 1 Click on Operation Directory 2 In the Directory List field click on A File Download message displays 3 Click OK 4 Enter the location on your computer where you want to download the Directory List and click SAVE The directorylist csv file downloads...

Page 148: ...o display the Services menu and select Directory List or Press the Directory softkey default key is key 2 on the Top Keys 2 Use the keys to scroll through the line items in the Directory List 3 To dial a displayed entry from the Directory List pick up the handset press the handsfree key or press the Dial softkey 4 To exit the Directory List press the Quit softkey IP Phone UI ...

Page 149: ...s have been added to the list since you last checked it Caller s List Screen Display You can view scroll and delete line items in the Callers List from the IP phone UI You can also directly dial from a displayed line item in the Callers List Display Item Description 450 349 0438 Indicates you have returned the call from the Callers list N MAR 04 3 30pm 2x N indicates a new call XX New Callers When...

Page 150: ...ect the line item you want to delete and press the Delete softkey 4 To cancel a delete function press the or the Scroll keys 5 To save a line item to a softkey for speeddialing press the Save softkey and enter the line number at the Save to prompt that is already configured for speeddial ing at a softkey 6 To dial a displayed entry from the Callers List pick up the handset press the handsfree butt...

Page 151: ...enable the entry of the prefix Use the following procedure to edit the Callers List Use the following illustration as a reference 1 Press the Callers List Key 2 Press to find the entry you want to edit Press to view the most recent call or to see the oldest call on your list 3 Press any key on the dial pad to begin editing 4 To move the cursor one digit to the right press To erase one digit to the...

Page 152: ...allers List Use the following illustration as a reference 1 Press the Callers List Key 2 Use keys to find the item you want to delete 3 Press the Delete softkey 4 Press the Delete softkey again at the prompt to erase the item Use the following procedure to delete all items from the Callers List 1 Press the Callers List Key 2 Press the Delete softkey 3 Press the Delete softkey again at the prompt t...

Page 153: ...xample of a Callers List in a spreadsheet application This file displays the name phone number and the line that the call came in on Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI 1 Click on Operation Directory 2 In the Callers List field click on A File Download message displays 3 Click OK 4 Enter the location on your computer...

Page 154: ...on up to 9 individual lines For global and local call forwarding you can set the following Call forward mode Destination number Number of rings before forwarding the call from 1 to 9 rings The following are the call forward modes you can set Call ForwardMode Description Off Aastra Web UI only Disables call forward All Phone forwards all incoming calls immediately to the specified destination Busy ...

Page 155: ... to be forwarded 4 Select a Call Mode that you want to set on your phone using the Change softkey 5 Enter the Number of Rings you want to set before the call is forwarded Valid values are 1 to 9 6 Press Done to save the settings The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode IP Phone UI Note If you leave the Number field blank call forwarding...

Page 156: ...r Per Line Call Forward Settings 1 Select a line to set Call Forwarding on 2 In the Mode field select the mode you want to set on this line 3 In the Forward Number field enter the call forward number for which you want your calls on this line to be call forwarded 4 In the Number of Rings field select the number of rings on the line before the call is forwarded Valid values are 1 to 9 Aastra Web UI...

Page 157: ... Click to save the Call Forward settings The changes are dynamic and are immediately applied to the phone The following example shows the idle screen on the IP Phone with Call Forwarding set to No Answer mode L1 John Smith CFWD NoAnswer Sat Jan 1 01 04 ...

Page 158: ... number New Calls on the idle screen is cleared Accessing and Clearing Missed Calls Use the following procedure to access and clear missed calls from the Callers List Once you display the Callers List the number New Calls indicator clears Use the following illustration as a reference 1 Press Callers List key on the phone or Press the Services key and select Callers List from the menu 2 Use the key...

Page 159: ...con and the message count are truncated with an ellipse character at the end of the number URI string The end of the Voicemail list displays the number of new voicemail messages if any exist Contact your System Administrator for lines configured for Voicemail Using Voicemail 1 Press the Services key on the phone 2 Select Voicemail 3 Use the keys to scroll through the line items in the Voicemail li...

Page 160: ... on the IP phones allows you to enable or disable the suppression of DTMF playback when a number is dialed from the softkeys When suppression of DTMF playback is disabled and you press a softkey the IP phone dials the stored number and displays each digit as dialed in the LCD window When the suppression of DTMF playback is enabled the IP phone dials the stored number and displays the entire number...

Page 161: ...ional Features 1 Click on Basic Settings Preferences 2 Go to the General section 3 Enable the Suppress DTMF Playback field by checking the check box Dis able this field by unchecking the box Default is disabled 4 Click to save your settings ...

Page 162: ...requency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the keypad or from a programmable key display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can enable the Display DTMF Digits parameter using the Aastra Web UI Configuring Display of DTMF Digits Us...

Page 163: ...forwards the call according to the rule configured The phone can only transfer the currently active call or accept transferred calls if there is no active calls If call waiting is disabled intercom calls are treated as regular incoming calls and are rejected pre dialing with live dial pad disabled still accepts incoming calls the Incoming Call Interrupts Dialing parameter is ignored because the in...

Page 164: ...ing procedure to enable or disable Call Waiting on the IP phone 1 Click on Basic Settings Preferences General 2 Call Waiting is enabled by default If required disable the Call Waiting field by unchecking the check box 3 Click to save your settings Aastra Web UI Note Call Waiting is enabled by default ...

Page 165: ...onfigure this feature using the Aastra Web UI Configuring Call Waiting Tone Use the following procedures to configure a call waiting tone on the IP phone 1 Click on Basic Settings Preferences General 2 A call waiting tone is enabled by default If required disable the Play Call Wait ing Tone field by unchecking the check box 3 Click to save your settings Aastra Web UI Note Play Call Waiting Tone is...

Page 166: ...this feature using the Aastra Web UI Configuring Stuttered Dial Tone Use the following procedures to configure stuttered dial tone on the IP phone 1 Click on Basic Settings Preferences General 2 Stuttered dial tone is enabled by default If required disable the Stuttered Dial Tone field by unchecking the check box 3 Click to save your settings Aastra Web UI Note Stuttered Dial Tone is enabled by de...

Page 167: ...set a value for this feature in a custom XML application or in the configuration files the value you set in the Aastra Web UI overrides the Administrator s setting Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring XML Beep Support Use the following procedures to configure an XML beep on the IP phone 1 Click on Basic Settings Preferences General 2 XML Be...

Page 168: ...es General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Aastra Web UI applies to the phone immediately Configuring Status Scroll Delay Use the following procedures to specify a status scroll delay on the IP phone 1 Click on Basic Settings Preferences General 2 En...

Page 169: ...for you to answer the incoming call When you disable this parameter which is the default the phone does not interrupt the outgoing call during dialing and instead rings the incoming call on another free line or sends busy signal if all remaining lines are busy You have a choice to ignore the incoming call or answer the incoming call on another line via the Ignore and Answer softkeys that display I...

Page 170: ...e Incoming Call Interrupts Dialing on the IP Phone 1 Click on Basic Settings Preferences General 2 Enable the Incoming Call Interrupts Dialing field by checking the check box Disable this field by unchecking the box Default is disabled 3 Click to save your settings Aastra Web UI Note Incoming Call Interrupts Dialing is disabled by default ...

Page 171: ...on an active call When you disable this parameter pressing the Goodbye key hangs up the active call If you disable this feature and the phone receives another call when an active call is already present the phone displays a softkey 1 as Answer and softkey 2 as Ignore Configuring Goodbye Key to Cancel Incoming Calls Use the following procedure to configure the Goodbye key to cancel incoming calls o...

Page 172: ...nd incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Goodbye key to hang up on the active call so you can answer the second incoming call Goodbye Key Cancels Incoming Call is disabled AND a second call comes in while you are on an active call press the Ignore softkey to ignore the second incoming call and remain on the ...

Page 173: ... you enable UPnP and the phone is discovered on the network port mappings are set up between the phone and the Internet Gateway Device IGD in your network The phone controls the opening closing and polling of ports on the IGD HTTP and SIP use a single port each RTP RTCP uses a range of ports You can enable the UPnP mappings to specific lines on your phone You set this configuration using the Aastr...

Page 174: ... to 0 by default If required change the setting to a specific line by selecting a line from the list Valid values are 0 through 10 The line you select is the line that your remote phone uses to perform Univer sal Plug and Play on the network you are connecting to 3 Click to save your settings ...

Page 175: ...phone lines 1 through 9 You configure the MWI indicator using the Aastra Web UI Configuring Message Waiting Indicator Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set to ALL lines by default If required change the setting to a spec...

Page 176: ...ure If you want to unmute or hear the intercom call you disable this feature Microphone Mute is enabled by default Incoming Intercom Features in Aastra Web UI Description Microphone Mute Allows you to enable or disable the microphone on the IP phone for Intercom calls made by the originating caller Auto Answer Allows you to enable or disable the IP phone to automatically answer an Intercom call If...

Page 177: ...coming intercom call takes precedence over any active call by placing the active call on hold and automatically answering the intercom call When you disable this parameter and there is an active call the phone treats an incoming intercom call like a normal call and plays the call warning tone Allow Barge In is enabled by default Configuring Incoming Intercom Settings Use the following procedure to...

Page 178: ...ed by default If Allow Barge In is enabled the phone puts an active call on hold and answers the incoming Intercom call To disable this field uncheck the box 6 Click to save your settings Using Redial Key for Last Number Redial The IP phone has an enhanced redial user interface that allows a user to quickly redial the last number that was dialed out from the phone You can Press the REDIAL button t...

Page 179: ...erver to be incremented in the missed calls indicator on the phone it was initially directed to This feature is called the Missed Call Summary Subscription and can be configured by your System Administrator For this feature to work you must configure voicemail on the phone that the call was initially directed to For example phones A B and C are connected to the server Your Administrator configures...

Page 180: ...ailable on a global or per line basis Contact your System Administrator for more information Centralized Conferencing The 55i supports centralized conferencing for Sylantro and Broadsoft servers This feature provides centralized conferencing on the SIP server versus localized on the phone Your System Administrator must enable this feature on your phone before you can use centralized conferencing C...

Page 181: ...sturbing the current XML application Contact your System Administrator for more information XML Softkey for Special Characters in XML Applications When using XML applications that require you to enter information such as email addresses that require special symbols for example the symbol your System Administrator can create an XML softkey to access these symbols Pressing the symbol key in an XML a...

Page 182: ...10 softkeys in each column totaling 20 keys on the keypad The 560M also provides 3 keys at the bottom left of the unit These keys represent Page 1 Page 2 and Page 3 of the LCD display The 560M has 20 keys available on each page totaling 60 softkeys Each key provides an LED for indicating call status The 560M provides an LCD for displaying key labels The softkeys support the following features Busy...

Page 183: ...pansion Modules 536M Expansion Module After configuring the softkeys on the 536M Expansion Module you can record the name of the softkey on the paper labels provided with the Expansion Module Press the softkey you want to use when applicable Lock Phone BLF Key Office speeddial Softkeys ...

Page 184: ...ys on the bottom left of the Module allow you to display 3 full screens of softkeys Each screen consists of 2 columns with the following default headings on each page Page 1 List 1 and List 2 Page 2 List 3 and List 4 Page 3 List 5 and List 6 List 1 List 2 BLF 200 Home speeddial Lock Unlock Softkeys Function Keys Press for page 1 Press for page 2 Press for page 3 Page 1 Screen ...

Page 185: ...s For more information about configuring softkeys see Softkeys and Programmable Keys on page 53 For more information about installing 536M and 560M modules on your phone see the Aastra 55i IP Phone Installation Guide Note Your System Administrator can customize the headings on each 560M Expansion Module screen Contact your System Administrator for more information List 3 List 4 List 5 List 6 Page ...

Page 186: ...and the headset by pressing See the section Customizing Your Phone on page 26 for instructions on how to change the Set Audio option Why can t I get a dial tone Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Aastra 55i Installation Guide provided with your phone Why doesn t my ph...

Page 187: ...the section Finding Your Phone s IP Address on page 24 Why does my phone display the No Service message The phone displays the No Service message if the SIP settings have not been set up correctly Contact your System Administrator for more information How do I change my user password You can change the user password from the IP phone UI or the Aastra Web UI 1 Press on the phone to enter the Option...

Page 188: ...your changes For information about changing your password see User Password on page 44 Why does my phone display Bad Encrypted Config The IP phone displays Bad Encrypted Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator Aastra Web UI Note By default the user name is user all lowercase and the password field...

Page 189: ...o Phone Status and press the key to select 3 Press the key to scroll to the Restart Phone option 4 Press the key to confirm and restart the phone If you do not wish to restart your phone press the key to cancel 1 Click on Operation Reset 2 Click 3 Click OK at the confirmation prompt IP Phone UI Note Your phone is out of service temporarily during the restart and down loading process Aastra Web UI ...

Page 190: ...information about configuring a Lock Unlock key on your phone see Phone Lock Key on page 108 Use the following procedures to lock an IP phone and prevent it from being used or configured Lock the Phone 1 Press on the phone to enter the Options List 2 Select Phone Lock and press 3 Press to set the phone to lock 4 Press on the phone The following message displays Phone is locked Unlock the Phone 1 P...

Page 191: ... the Lock the Phone field click The phone locks dynamically and displays the following message Phone is locked Unlock the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click The phone unlocks dynamically and displays the following message Phone is unlocked ...

Page 192: ......

Page 193: ...r consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customers use of or inability to use this telephone either separately or in combination with other equipment This paragraph however shall not apply to consequential damages for injury to the person in the case of telephones used or bought for use primarily for personal family or hous...

Page 194: ......

Page 195: ...a AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba CET AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST BA Sarajevo BB Barbados BE Brussels BG Sofia BM Bermuda BO La Paz BR Noronha BR Belem BR Fortaleza BR Recife BR Araguaina BR Maceio BR Sao Paulo BR Cuiaba BR Porto Velho BR Boa Vista BR Manaus BR...

Page 196: ...T CST EES CET DE Berlin DK Copenhagen DM Dominica DO Santo Domingo CET CET AST AST EE Tallinn ES Madrid ES Canary EET CET WET FI Helsinki FJ Fiji FK Stanley FO Faeroe FR Paris EET NZT FKS WET CET GB London GB Belfast GD Grenada GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Z...

Page 197: ...MS Montserrat MT Malta MX Mexico City MX Cancun MX Merida MX Monterrey MX Mazatlan MX Chihuahua MX Hermosillo MX Tijuana CET EET CET AST AST CET CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS Time ...

Page 198: ...U Anadyr EET EET MSK SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Bel...

Page 199: ...s List key 15 55 callers list key customizable 172 callers list softkey for 103 calls receiving 119 calls ending 130 calls transferring 123 conferencing calls 124 conferencing centralized 172 contrast level setting 29 D DCP Directed Call Pickup 54 deleting a key 110 dial plan emergency 50 dial tones stuttered 158 dialing pre dialling a number 111 dialing a number 111 dialpad live 32 Directory key ...

Page 200: ...pty key 106 as Intercom Key 104 as Last Call Return 96 as line call appearances 60 as park and pickup 90 92 as services 98 as sprecode key 88 as XML services 82 deleting 110 flash key 87 lock and unlock 108 L language overview 42 specifying on IP phone 42 last call return softkeys for 96 lcr key 54 line key 53 line setting a softkey for 62 lock unlock as a key 108 lock unlock the phone 48 182 M ma...

Page 201: ...prefix for 63 speeddial key 53 sprecode key 54 sprecode setting key for 88 star codes 152 starting up the phone 4 status scroll delay 160 T time and date 36 time and date format 36 transfering calls blind 123 transfering calls consultative 123 troubleshooting solutions 178 changing user password 179 display blank 178 finding IP address 179 handset not working 178 locking unlocking phone 182 no dia...

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Page 204: ...is owner s manual and consulted the Troubleshooting section and still have problems please visit our website at www aastra com or call 1 800 574 1611 for technical assistance Aastra Telecom Inc 2007 41 001200 00 Rev 01 ...

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