System Overview
30
Aastra 470 as of R1.2
syd-0337/1.2 – R1.2 – 11.2011
First-party CTI
A first-party CTI is the direct physical connection between a phone terminal and a
telephony Client (workstation PC). Telephony functions and telephone states are
controlled and monitored on the telephony Client. A first-party CTI solution is ideal
for a small number of CTI workstations and is easily implemented.
Connection via Ethernet
Aastra 400 supports First-Party CTI on all system phones via the Ethernet interface.
For this purpose the First-Party TAPI Service Provider (AIF-TSP) is required.
Application example
• Dialling from a database (phone book CD, etc.)
• Caller identification (CLIP)
• Creating a call journal
Third-party CTI
Third-party CTI is an user-friendly multi-station solution. In contrast to first-party
CTI, third-party CTI controls and monitors several system phones (including cord-
less phones) via the central telephony server, which is connected with the commu-
nication server. In addition phones on ISDN and analogue interfaces can also be
monitored. PC and phone allocation is handled by the telephony server.
Connection via Ethernet with OIP
The CTI Third party connection is effected via Ethernet using the Open Interfaces
Platform (OIP). To this end the OIP is installed on the telephony server.
Application example
• Busy lamp field
• Group functionality
• Networked CTI solution
• Automatic Call Distribution (ACD)