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Call routing

246

System functions and features as of R3.0

syd-0367/1.3 – R3.0 – 03.2013

6. 7. 1. 3

Possible Exchange-to-Exchange Connections

The following system features can be used to set up exchange-to-exchange con-
nections:

• Call Forwarding Unconditional

• Call Forwarding on No Reply

• Call Deflection

• Switching calls

• Conference circuit

The following tables and examples illustrate which features are available in which
situations.

Connecting an incoming call with an outgoing call

An incoming call is diverted to the public network, forwarded on or connected in a
conference.

Tab. 78

Features supported

Fig. 104

Connecting an incoming call with an outgoing call

User A

Call Forwarding Unconditional

Call Forwarding on No Reply

Call Deflection

Switching calls

Conference circuit

User C

Summary of Contents for 400 Series

Page 1: ...ual Platforms supported Aastra 415 Aastra 430 Aastra 470 This document describes the system functions and fea tures of communication servers of the Aastra 400 series It is intended for planners instal...

Page 2: ...n with QSIG 28 2 1 2 3 Direct Dialling Out DDO 30 2 1 3 SIP access 31 2 1 4 Analogue Network Interfaces 34 2 1 4 1 Analogue down circuit connection 36 2 1 4 2 Attenuation on analogue network interface...

Page 3: ...4 3 4 Flow charts for name identification CNIP 82 4 4 CLIP with Outgoing Calls 84 4 4 1 Creating the CLIP in the communication server 84 4 4 2 Entering a fixed CLIP 85 4 4 3 Suppressing CLIP COLP CLIR...

Page 4: ...irect Dialling Plan DDI plan 124 5 5 Call Distribution Element CDE 128 5 5 1 Call destination 130 5 5 2 Routing Functions for Incoming Calls 135 5 5 3 Routing Functions for Outgoing Calls 135 5 5 4 Ot...

Page 5: ...6 3 1 1 Call from the Public Network 184 6 3 1 2 Call from the Private Leased Line Network 187 6 3 1 3 Personal call routing 190 6 3 2 Call Forwarding Unconditional if no answer 190 6 3 2 1 CDE Altern...

Page 6: ...R with Key Telephones 237 6 6 8 LCR in the private Leased line Network 237 6 6 9 Call logging and Data Protection 238 6 6 10 Examples of LCR 238 6 6 11 Higher Level LCR Settings 240 6 7 Exchange to Ex...

Page 7: ...ing calls ICL 306 8 5 Call data output 309 8 5 1 Output types 310 8 6 Printer faults 311 8 7 Output formats 312 8 7 1 Structure of the PC5 output format 313 8 7 2 Data fields of the PC format 315 8 7...

Page 8: ...ng the features on the terminal 362 9 2 9 1 Feature activation 362 9 2 9 2 Configurable keys 363 9 2 10 Languages supported 365 9 3 One Number user concept 368 9 4 Call Forwarding Unconditional functi...

Page 9: ...stem 420 9 6 1 5 Audio guide 422 9 6 1 6 Auto Attendant 422 9 6 1 7 Scope 426 9 6 1 8 Access concept 428 9 6 1 9 System configuration 428 9 6 1 10 Functions in prefix dialling 432 9 6 1 11 Suffix dial...

Page 10: ...a call or a call connection 486 9 6 26 Room monitoring Baby surveillance 488 9 6 26 1 Detailed Description 488 9 6 26 2 Functions 489 9 6 26 3 Active room monitoring 489 9 6 26 4 Passive room monitor...

Page 11: ...and Aastra 400 Print Spooler 546 9 9 4 Function codes in prefix dialling 546 9 9 5 System configuration 549 9 9 6 Setting up phone booths 553 9 10 Message and Alarm Systems 556 9 10 1 Internal messag...

Page 12: ...n cards and modules The business communication solution with all its elements was designed to cover the full spectrum of communication requirements of businesses and organizations in a user and mainte...

Page 13: ...communication system and to operate it effi ciently and correctly Make sure that the versions of the user documents comply with the software level of the Aastra 400 products used and that you have the...

Page 14: ...ely excluded The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling improper use or any other faulty behaviour Potential areas of particular r...

Page 15: ...mit a Aastra 470 communication server can also be operated redundantly using an auxiliary power supply For more information please refer to your communication server s system manual When the communica...

Page 16: ...system assistants to open the remote maintenance access to the com munication server only for the amount of time needed for access Instruct users with access rights to change their passwords on a reg...

Page 17: ...d can be printed out Navigation in PDF format is based on the bookmarks table of contents cross references and index All these navigation aids are linked i e a mouse click takes you directly to the co...

Page 18: ...nce to other chapters within the document or to other documents Aastra Intelligent Net Particularities that have to be observed in an AIN Safety Considerations Special hazard alert messages with picto...

Page 19: ...tions in its solutions Aastra s clientele includes acknowl edged telephone and data network operators in North America Europe and Africa as well as Internet Service Providers and distributors of renow...

Page 20: ...iated signalling is also used in some countries e g Brazil SIP access via the Ethernet inter face on the basic system For connection to one or more SIP providers An SIP access contains a maximum of 30...

Page 21: ...1 Basic Access Variants A basic access is a digital network interface for connection to the public network or to the private leased line network It can be set for the protocols DSS1 public ISDN netwo...

Page 22: ...ternal is designed for the following purposes For connection to the private leased line network or For connecting DSS1 terminal equipment which evaluates the DDI number sent by the communication serve...

Page 23: ...ut a communication server The basic access in point to multipoint configuration allows a selective dial up of the terminals connected in parallel using MSN the Multiple Subscriber Number Here the netw...

Page 24: ...gital terminal interface DSI FXS Analogue terminal interface FXS Fig 4 Basic access in point to multipoint configuration with single digit direct dial and parallel ter minal Combinations are also poss...

Page 25: ...ched indirectly via the number This variant is suitable above all for systems with primarily outgoing traffic NT1 Network Terminal U T ISDN reference point DSI Digital terminal interface DSI BRI S ISD...

Page 26: ...er Note Do not connect any terminals between the NT1 and the communication server Periodic Reactivation of Layer 2 on the BRI T Interface1 Layer 2 of the BRI T network interface can be reactivated per...

Page 27: ...rer channel B channel simultaneously and independently of the other B channel CAS channel associated signalling is also used in some countries e g Brazil With this method the signalling data is transm...

Page 28: ...ck reference table when the communication server is configured for the first time If a communication server is not networked in a PISN the clock reference table can be left as it is only the initial r...

Page 29: ...System interfaces 29 System functions and features as of R3 0 syd 0367 1 3 R3 0 03 2013 Example Down circuit connection with cordless system Fig 9 Digital down circuit connection with QSIG...

Page 30: ...that are set up as fax recipients Fig 10 Direct Dialling Out DDO to a fax server Due to the configuration of the BRI S interface as EXTERNALS and the use of the DSS1 protocol the fax calls can be rout...

Page 31: ...erver must register with a registrar of the SIP provider so that the SIP messages can be forwarded to the proxy server and from there to the public network for example via a gateway At least one SIP a...

Page 32: ...displayed is Anonymous Display shown to the recipient in the case of an outgoing call with activated CLIR Use DNS_SRV RFC 3263 Yes No Mechanism for SIP server or SIP service resolution e g through a U...

Page 33: ...ignalling information are opened by the ALG Applica tion Layer Gateway and the private IP address is replaced by the public IP address The public IP address in the system must be configured Parameter...

Page 34: ...No Status field Default account Yes No ThedefaultaccountallowsuserswithoutSIPaccounttomake calls via the SIP trunk DDI number DDI No The DDI number with which the SIP ID is to be linked is entered in...

Page 35: ...n depends on the carrier see Clearing down Exchange to Exchange Connections page 243 Congestion tone level High Low The sound level of the congestion tone can vary greatly within a country and dependi...

Page 36: ...ling It is ad visable to give preference to the DTMF dialling method over pulse dialling If the up circuit communication server requires that subscribers wait for the ex change free tone all the enter...

Page 37: ...e to the up circuit communication server The procedure for setting up an in quiry call depends on the type of terminal Analogue terminal Flash Dialling tone of the Aastra 400 communication server Flas...

Page 38: ...e exchange dig ital terminal connection type by 3 dB in both directions as this type of connection is generally perceived as too quiet The reference level is modified accordingly on the expansion card...

Page 39: ...nformation channels and one 16 kbit s control and signalling chan nel 2B D This makes it possible to establish two independent call or data con nections simultaneously Fig 13 Terminal interface BRI S...

Page 40: ...ode specific allo cation Voice and data terminals on the BRI S interface Both voice and data terminals can be connected to the same BRI S interface When designing the system bear in mind that data ter...

Page 41: ...interface used for connecting following terminals DSI system phones Aastra DECT Radio units Fig 14 DSI terminal interfaces Two system phones can be connected in parallel to a terminal interface DSI A...

Page 42: ...ones communicate with the communication server via the AD2 protocol Unlike digital system phones however call and signalling data is transmitted in the IP network The devices are connected to the IP n...

Page 43: ...es Two wire door intercoms with DTMF control functions Group 3 fax machines1 Answering machines Modem No call charges are transmitted to the connected terminals via analogue terminal interfaces CLIP d...

Page 44: ...s available for the following purposes data exchange with AMS signalling and transmitting voice data VoIP in an Aastra Intelligent Net AIN linking up the Open Interfaces Platform OIP the connection of...

Page 45: ...installation is controlled via relays and a control input on the options card In a connection using an analogue terminal port the TFE must be capable of send ing and receiving DTMF signals as the cont...

Page 46: ...y user s phone Coded ringing can be used to assign different ringing patterns to different destina tion persons or groups and in this way create a simple type of paging system Tip One analogue termina...

Page 47: ...numbers and allocate them to an addressa ble destination Two types of numbering plans Numbering Plan Identification NPI are relevant to the system The public network uses numbering plan identifier E...

Page 48: ...CC Country Code country code NP National Prefix national prefix IP International Prefix international prefix The national and international prefixes in Switzerland 0 for national and 00 for in ternati...

Page 49: ...es of number RIN Regional Intern Number all destination numbers within a Level 0 region RP1 Regional Prefix 1 Prefix for a Level 1 region RP2 Regional Prefix 2 Prefix for a Level 2 region Fig 18 Level...

Page 50: ...e numbering plan are used both to dial up call destinations in the communication server and to execute control functions Call destinations and functions are grouped into categories The internal number...

Page 51: ...0 551 However for the purposes of clarity we recommend that you define coher ent ranges The number length is variable and can consist of 1 to 12 digits Numbers with more than 12 digits will be truncat...

Page 52: ...vate a mailbox a call is rerouted to this number 899 Only one voice mail number can be created Abbreviated dialling Other user definable num bers are stored under these numbers 7000 to 7999 Door inter...

Page 53: ...xplanation Number1 1 Default settings for Switzerland Number range Explanation Exchange access Busi ness Call charges are added up on the Voice calls business or Data calls business cumu lative counte...

Page 54: ...change access prefix is truncated Only the front portion of a number can be entered at any time The rear portion must then be suffix dialled manually Example The number 0 001212 and the name NY for Ne...

Page 55: ...dialling see Replicating the Name Display in the Communication Server page 81 Digit Barrings and Exchange Access Rights When an external destination is dialled via an abbreviated dialling number the...

Page 56: ...he three destination numbers for more on the switch groups see Switch Groups page 137 Entering the destination numbers is subject to the same rules as for abbreviated di alling Aastra Intelligent Net...

Page 57: ...GAP cordless phones DECT phones must be logged on to the sys tem using a logon procedure This is done using the Log on cordless phone but ton in the terminal configuration Two DECT phones can be assig...

Page 58: ...f the call number dialling by name and the name is displayed on the destination user s terminal on the system s own communication server or another PINX in the PISN CNIP 3 2 5 2 Mobile phones Although...

Page 59: ...ed in mobile phones or for calls to integrated mobile phones set up via the internal user number If the user of the integrated mobile phone calls an internal user on his direct dial ling number the ca...

Page 60: ...lable at the node through whose network interface there is a communication server mobile phone con nection See also An overview of the function codes supported at integration levels 1 and 2 can be fou...

Page 61: ...tion the user PIN must be changed first The default value 0000 is not permitted System configuration Tab 17 Configuration in AMS Parameter Parameter value Remarks Route Route number This route is used...

Page 62: ...le phones with open operating systems It means that the main telephony functions are avail able through menu prompting One AMC Extension licence is required for each Aastra Mobile Client This licence...

Page 63: ...cking the Edit button Overlapping parameters must match the AMS configu ration 11 Save and transmit the data and click the button to expand the view 12 Click the Send download link button to send an S...

Page 64: ...orce Check box Activate if the PIN is to be transmitted automati cally Deactivate if manual PIN input is required Extended DTMF Check box Activate if the mobile service provider supports the DTMF char...

Page 65: ...red the Take function is not offered on the Aastra Mobile Client A user s own number can also be entered in a One Number configuration Redkey Parameter If the system is connected to an alarm server vi...

Page 66: ...tone or the busy tone if the user is already in a call Virtual users belong to the group of users with their own DDI number the maxi mum number of which is restricted by the system limits per system...

Page 67: ...door intercoms can also be entered as PISN users besides the numbers of internal users Entering PISN Users There are two ways of entering PISN users A PISN user s call number is entered in full and un...

Page 68: ...method of entering PISN users helps to reduce the number of entries made Moreover not all the changes made to the internal users of a PINX need to be up dated in the other PINXs However neither the ca...

Page 69: ...ring PISN users in PINX 2 Variant Number of entries Entries PINX 1 PINX 3 PINX 4 Number in full 300 200 201 299 60200 60201 60299 60300 60301 60399 Numbers partly with wildcards 12 20X 21X 29X 602XX 6...

Page 70: ...ith the first few digits of the call numbers of the following calls All outgoing calls All incoming calls routed via a trunk group with the setting Network type pri vate If the first few digits match...

Page 71: ...wpoint its own users are internal users and the users of the other PINXs are PISN users If two or more PINXs are structured in such a way that they split the users number range among themselves we tal...

Page 72: ...he PISN topology Fig 22 PISN with two regions and shared numbering plan for Region 50 Entering a Regional Prefix In the example above the PISN users of a different region are entered with the re giona...

Page 73: ...nging tone pat terns and how the caller s number CLIP or name CNIP is displayed It de scribes how CLIP and CNIP displays are created under different system condi tions how they can be influenced and h...

Page 74: ...ging pattern single ringing tone is set in the terminal configuration setting for analogue terminals only Calls from users from the private network PISN users Calls from the private leased line networ...

Page 75: ...series of system phones and the Aastra 2380ip IP softphone Different ringing melodies can be configured separately in the terminal configura tion for each system phone to help differentiate between in...

Page 76: ...ed Line Presenta tion The indication of the name is referred to as CONP Connected Name Presenta tion Fig 26 COLP and CONP These identification elements allow the use of other features such as logging...

Page 77: ...a 415 430 Different CLIPs can only be sent to 2 analogue terminals simultaneously CLIP Numbers Outside the Registered Number Range Sometimes the CLIP number transmitted to the public network is not wi...

Page 78: ...munication server by the trunk group processed and displayed to user B For more details see as of page 84 CLIP of an Outgoing Call User C calls user D User C sends his CLIP number which is processed i...

Page 79: ...number adapted The tables below show how the system handles the type of number and the CLIP number of an incoming call Tab 22 Handling a CLIP number with NPI type PNP or unknown Tab 23 Handling a CLI...

Page 80: ...e user configuration is used to convert the CLIP number into the PISN user number and NPI is set to PNP see also examples on page 106 Destination is not a system phone If the destination is not a syst...

Page 81: ...on the system phone CNIP A search is therefore carried out in the communication server card files for a match for the CLIP number The card files are searched in the following se quence PISN user list...

Page 82: ...of R3 0 syd 0367 1 3 R3 0 03 2013 4 3 4 Flow charts for name identification CNIP 1 Possible prefixes own prefix country code area code or own regional prefix 2 Continues on Fig 29 Fig 28 Analysis and...

Page 83: ...Identification elements 83 System functions and features as of R3 0 syd 0367 1 3 R3 0 03 2013 1 From Fig 28 Fig 29 Presentation of the CLIP CNIP of an incoming call on the terminal...

Page 84: ...guration the communication server generates a CLIP number If there is a suitable DDI number for the calling user that number will be used A suitable DDI number is a number in a direct dialling plan wh...

Page 85: ...I 4 4 3 Suppressing CLIP COLP CLIR COLR If CLIR Yes has been set in the caller s user configuration the information sent along with the CLIP and COLP numbers specifies that they are not to be displaye...

Page 86: ...atures as of R3 0 syd 0367 1 3 R3 0 03 2013 4 4 4 CLIP flowcharts for Outgoing Calls 1 Continues in Fig 32 Fig 30 CLIP of an outgoing call to an external user in the public network 1 Continues in Fig...

Page 87: ...Identification elements 87 System functions and features as of R3 0 syd 0367 1 3 R3 0 03 2013 1 From Fig 30 or Fig 31 Fig 32 Creating an automatic CLIP for outgoing calls...

Page 88: ...umbers of all the PISN users If there is a match the called user is shown the PISN user number by way of CLIP instead of the CLIP sent from the public net work 4 5 Display for Call Forwarding Uncondit...

Page 89: ...ivated at the user who carried out the re directing the called user will see neither the originator of the call nor that it has been redirected This even though the calling user did not activate CLIR...

Page 90: ...P C This redirecting information at user A is available for CFU CFB and Call Deflection CD With CD forwarded to is displayed instead of deflected to 4 5 2 1 Incoming call with local call forwarding Th...

Page 91: ...the new destination If the destination is an internal user or a user in a private QSIG network the name number of the CDE is transmitted a virtual network PISN user or an external user in the public n...

Page 92: ...n elements 92 System functions and features as of R3 0 syd 0367 1 3 R3 0 03 2013 4 6 CLIP COLP Settings The following settings affect the CLIP and by analogy the COLP too Fig 33 CLIP incoming Fig 34 C...

Page 93: ...users Number CLIP selection normal user CLIP Trunk groups Call NPI unknown Automatic CLIP CLIR CLIR for redirecting COLR COLR for redirecting Numbering plan NPI Type of number TON Number Truncate CLIP...

Page 94: ...ct dialling plan CDE If there is no direct dialling plan or corresponding DDI number which is normally the case the user s internal call number is used instead If the PISN user has the setting CLIP se...

Page 95: ...same time whether the exchange access prefix 0 should precede the CLIP number Truncate CLIP setting A digit sequence can be configured here If the sequence matches the initial digits of the CLIP numbe...

Page 96: ...ge provided the network interface involved is in the same trunk group Example Internal user A calls internal user B who transfers to external user C After the call transfer C is presented with A s new...

Page 97: ...igned to one or more AIN nodes An region can also be assigned for each trunk group The trunk group allocation takes prior ity over the node specific allocation Display CLIR When CLIR is activated supp...

Page 98: ...0367 1 3 R3 0 03 2013 4 7 Examples of CLIP Displays in the PISN Various scenarios are used in a sample network to illustrate how CLIP displays are handled in a PISN Fig 35 shows the sample network Fi...

Page 99: ...s belong to the same region Fig 36 Example 1 User C calls user A excerpt from Fig 35 Tab 25 Example 1 Creating and presenting user C s CLIP number Step CLIP number NPI TON Description 1 340 PNP level...

Page 100: ...ig 37 Example 2 User C calls user A overflow routing excerpt from Fig 35 Tab 26 Example 2 Creating and presenting user C s CLIP number Step CLIP number NPI TON Description 1 340 PNP level 0 User C PIN...

Page 101: ...number 50 NPI unknown TON unknown Fig 38 Example 3 User C calls user F in the public network excerpt from Fig 35 Tab 27 Example 3 Creating and presenting user C s CLIP number Step CLIP number NPI TON...

Page 102: ...the trunk group configuration of PINX 3 CLIP number 60 NPI unknown TON unknown Fig 39 Example 4 User C calls user F via an alternative path excerpt from Fig 35 Tab 28 Example 4 Creating and presenting...

Page 103: ...E 164 TON national Fig 40 Example 5 User B calls user F excerpt from Fig 35 Tab 29 Example 5 Creating and presenting user B s CLIP number Step CLIP number NPI TON Description 1 330 PNP level 0 User B...

Page 104: ...30 Example 6 Creating and presenting user G s CLIP number Step CLIP number NPI TON Description 1 066 333 33 33 E 164 Unknown User G Exchange PINX 1 2 66 333 33 33 E 164 National PINX 1 Prefix is trun...

Page 105: ...31 Example 7 Creating and presenting user C s CLIP number Step CLIP number NPI TON Description 1 066 333 33 33 E 164 Unknown User G Exchange PINX 1 2 66 333 33 33 E 164 National PINX 1 Prefix is trunc...

Page 106: ...64 Unknown User E Exchange PINX 1 2 55 777 77 77 E 164 National PINX 1 Prefix is truncated TON is set to national 3 777 77 77 E 164 Subscriber Long distance code is truncated as it is the same as the...

Page 107: ...h E 164 international International The CLIP for transit connections is formed in general in accordance with E 164 international Unknown with national prefix The CLIP for transit connections with inco...

Page 108: ...is either a short ring ring pulse two successive tones dual tone A line polarity reversal followed by a dual tone Data transmission during the call Data transmission between the first and the second r...

Page 109: ...Chapter features all the elements involved in call routing The settings allocated to a routing element are carried out in the sys tem configuration The multitude of setting options does however invol...

Page 110: ...tions are also rout ing elements not destinations Fig 44 shows how all the routing elements relate to one another 1 Routing via the numbering plan to one of the elements Applies only to calls from the...

Page 111: ...rect dialling is used to reach internal users or PISN users directly from the public network The direct dial portion of an incoming call number is used to link the call with a specific call distributi...

Page 112: ...s destination can be signalled via an external supple ment see page 161 Key Telephones Many of the system phones can be operated as key telephones with line keys The line keys are linked to a call dis...

Page 113: ...group are connected to a private network or the public network The trunk group is the key element for call traffic with the network The trunk group configuration is allocated important routing and ide...

Page 114: ...tting of the transmission protocol Protocol for the network interfaces of a trunk group Trunk groups with Network type private are usually set to the PSS1 QSIG pro tocol Trunk groups with Network type...

Page 115: ...trunk group B Channel Groups The two user information channels of a basic access and the 30 user information channels of a primary rate access can be divided into 2 and 4 B channel groups B channel li...

Page 116: ...ged to B channel group 1 entry changes to 3 17 1 4 Enter the other B channel groups in the required trunk groups The protocol of the first trunk group is set automatically Line group in the ISDN Digit...

Page 117: ...alls are routed via the trunk group This is signalled to the caller by means of the congestion tone After an initialization the limit is set to approx 80 of the available B channels 5 2 3 Trunk Group...

Page 118: ...nation PINX Incoming call ring back tone Generate There are however exceptions e g communication server integrated in Cen trex1 where the ring back tone does not have to be generated internally In suc...

Page 119: ...CLIR prefixes and codes Call logging call charge information Flash time vis vis the exchange Pulse dialling times vis vis the exchange Country country specific non configurable parameters such as ISDN...

Page 120: ...ia the Least Cost Routing function and transit calls in a PISN Normally a separate route is set up for each PINX The route elements can be allocated internal call numbers in the internal number ing pl...

Page 121: ...dialled before a call is set up 5 3 2 Routing an Outgoing Call to a Trunk Group Up to 8 trunk groups can be entered for each route Trunk group setting Within a route the bundles are seized from front...

Page 122: ...arily via the system s own net work interfaces thereby saving VoIP resources 5 3 3 Other Routing Functions for Outgoing Calls Restricting Calls Outgoing Simultaneously The Max outgoing calls setting i...

Page 123: ...public network set E 164 For routes that are used for routing outgoing calls via dedicated lines with end destination in the PISN set PNP TON unknown is always assigned as the type of number This cann...

Page 124: ...a direct dialling plan number ranges are created by agreement with the public network operator these numbers match up with the anticipated direct dial portions of the call numbers In a three digit dir...

Page 125: ...ialling Plans per communication server PINX Tip Use a separate direct dialling plan for each individual network access to the public network e g for different network providers point to point point to...

Page 126: ...distribution elements as soon as they are created Various options can be selected using the setting Link matching users Tab 33 Tab 33 Allocating CDE destinations using the setting Link matching users...

Page 127: ...a DDI If a fax server is in operation on the applications card of a CPU2 Aastra 470 only routing destination Fax server must be configured for the fax numbers see also Fax service page 283 Other Subj...

Page 128: ...ied differently for all three switch positions of the switch group Each call distribution element can be linked with two other call distribution ele ments for the routing to alternative destinations i...

Page 129: ...lback cannot be activated on call distribution elements A call distribution element cannot be stored under a team key In addition a call distribution element cannot be part of a preconfigured confer e...

Page 130: ...ine see page 161 Operator see page 156 ACD ACD queue see page 174 Queue see page 172 ERC External remote control can only be selected once a password has been entered under CM_5 10 see page 537 Specia...

Page 131: ...syd 0367 1 3 R3 0 03 2013 The destinations are defined for each of the three switch positions of the selected switch group e g for Day Night Weekend Other destinations can be defined for each switch...

Page 132: ...al destination is busy Alternative Destination if no Answer If at the original destination the call is neither answered nor forwarded within a configurable period of time CDE forwarding time setting i...

Page 133: ...ment is not reactivated at the next CDE Alternative Destination is Busy If the original destination is busy the call is routed to the call distribution element entered under CDE if busy If the alterna...

Page 134: ...AIN a satellite user can no longer be reached due to a connection interruption or because of insufficient bandwidth between the Master and a satellite and if no unobtainable destination has been defi...

Page 135: ...stribu tion element Incoming connections setting As soon as this limit is exceeded any subsequent caller will obtain busy provided no alternative destination CDE if busy has been defined Routing a cal...

Page 136: ...ctivated or deactivated for each call distribution ele ment see Call logging for incoming calls ICL page 306 Specifying the Company Configuration The Company setting specifies whether or not the call...

Page 137: ...lected depending on the switching posi tion of a switch group Each switch group has three switching positions The switch positions can be used for example for day night and weekend There are twenty sw...

Page 138: ...can also be used to limit authorizations to individual switch groups The switch groups can also be switched over via FXS interfaces configured as con trol inputs or via the control inputs of an ODAB o...

Page 139: ...fice workers will be routed to the voice mail service While dialling out will not be permitted in principle emergency numbers are en abled To achieve the above the following allocations were made for...

Page 140: ...0 syd 0367 1 3 R3 0 03 2013 5 7 User Group Fig 58 User groups in relation to the other routing elements In a user group incoming and internal calls are routed to a group of internal desti nations in...

Page 141: ...umbers of user groups are a separate category of the numbering plan CFU or CFNR cannot be made to a user group except for user groups with special functions and user groups configured as large Outgoin...

Page 142: ...all operator consoles see Operator console page 156 General bell Centralized acoustic signalling of a call see Answer general bell page 498 All the elements can be connected to each user group in the...

Page 143: ...9 Elements in a user group Call Distribution to the Elements A call is distributed in parallel to the connected elements of a user group Each ele ment can be individually delayed The delay time can be...

Page 144: ...obal call distribution all the available members in the group are called simul taneously As soon as any member answers the call the call to the other members is cleared down Fig 60 Global Call Distrib...

Page 145: ...subgroup rings once the configured delay time has elapsed If call distribution is set on linear or cyclic the subgroup rings once the config ured forwarding time has elapsed after the call has been ri...

Page 146: ...Rules in the member group Any member of a member group can use the menu selection or a function codes to log out of 48xx or log into 48xx a user group see also User group Logging in and logging out p...

Page 147: ...oup when he activates a CFU to an external desti nation a PISN user an integrated mobile phone user or voice mail only if both pa rameters are configured to Yes If one of the parameters is configured...

Page 148: ...s in Tab 35 are configured to Yes Otherwise the response is as described in section Response if busy below Status of the user group members The status of the UG members can be viewed for each user gro...

Page 149: ...groups in the following ways Apart from the general system limits there is no other restriction on the number of members in a member group The elements operator console and general bell are not possi...

Page 150: ...ward ing on No Reply even if the diverting user is still a member of a different user group In each case redirections to these user groups due to Call Forwarding will be carried out only once the call...

Page 151: ...l distribution element 1 is entered in the trunk group configuration An incoming call reaches a busy user group triggers call waiting and call waiting is rejected An incoming call is routed to a voice...

Page 152: ...149 5 7 3 4 Application example for a user group In the call distribution pattern general bell has been configured with a delay along with the operator consoles This means that if the operator consol...

Page 153: ...User Configuration Fig 64 User configuration in relation to the other routing elements All the user and terminal specific settings are grouped together in the user config uration This chapter deals wi...

Page 154: ...ncept page 368 5 8 2 Routing Functions for Outgoing Calls The following outgoing routing settings are grouped together in the user configu ration Classes of service Exchange access authorization Prior...

Page 155: ...he case of an internal user this route is used to route calls that were dialled with an exchange access prefix except route selection If the LCR function is activated the route is determined by the LC...

Page 156: ...ital operator console The Office 45 system phone as an operator console connected to the DSI inter face is supported as before With the exception of type specific characteristics the following explana...

Page 157: ...rnal calls on the graphic interface The operator select the call directly form the call queue Calls from the private leased line network are handled in the same way as internal calls Routing a Persona...

Page 158: ...If a call is set up with this number via a line key the number 222 30 30 is dialled and the call is transmitted to the public network via route 1 Routing an Internal Call Internal calls on the Aastra...

Page 159: ...ges through cost centre selection or route selection Fig 65 Display on the operator console Office 45 in two company mode Routing an Incoming Call to the operator console The company allocation of a c...

Page 160: ...to one of the user groups 16 15 or 14 The following Capolinea destinations are allocated to the Operator console user group elements In user group 15 and 16 Capolinea destination 1 is allocated for C...

Page 161: ...y equipment The call can be taken from any termi nal see Answer general bell page 498 5 11 Key telephones Key telephones have several line keys and an personal key For incoming traffic each line key o...

Page 162: ...ey pad The personal key allows the key telephone to be addressed and used in the same way as an ordinary internal user in accordance with the settings in the user config uration The maximum number of...

Page 163: ...es can also be used as key telephones The number of lines per terminal is configurable A maximum of 2 simultane ous call connections is possible It is also possible to specify for each ter minal wheth...

Page 164: ...ach line key of a key telephone is allocated to a KT line For example one line key is allocated to KT line 1 1 another to KT line 1 2 The first digit is the reference number of the call distribution e...

Page 165: ...through KT line THL Fig 68 Through and terminating KT lines Note Unlike call forwarding to terminating KT lines call forwarding to through KT lines are not carried out Tip Calls to through KT lines a...

Page 166: ...line to which no line key is connected the call will simply idle or be routed to the alternative destination setting CDE if no answer Transferring from a Key Telephone to another Destination Each con...

Page 167: ...ll via a line key it will be offered on the personal key only If the call is answered the user will be connected to the transferring party Transferring to a key telephone without prior notice If a cal...

Page 168: ...barring No must be set in the key telephone configuration The setting Outgoing barring Yes does not en able outgoing calls to be set up via this KT line The call charges can be logged via the KT cost...

Page 169: ...ine The first line key belongs to the key telephone with user number 211 the second be longs to the key telephone with user number 221 The element Operator console is configured on user group 5 Intern...

Page 170: ...are first route to the Africa Desk At the Africa Desk the calls are answered by employees 1 to 3 A call is offered on the line keys of KT line 1 1 If KT line 1 1 is busy the call is offered on the li...

Page 171: ...ll ring on the deputy manager s set the third call will ring in the secretary the fourth caller will obtain busy The calls can be visually signalled everywhere im mediately Acoustic signalling takes p...

Page 172: ...d on their current position within the queue The caller can also be offered alternatives for handling his call The queue with announcement is a routing element which is set as the destination for a ca...

Page 173: ...ding call forwarding if unobtainable etc configured at the call destination are not executed Integrated mobile phones and PISN users are not called Internal calls are only routed via the queue if the...

Page 174: ...atic Call Distribution The ACD application determines the routing and the com munication server routes call according to its default settings Calls to an ACD server are routed to the ACD queue where t...

Page 175: ...nation user agent after a set time has elapsed ACD ringing duration or if the destination user is busy the communication server returns the call to the queue and informs the ACD server accordingly Uti...

Page 176: ...of an ACD server failure see Alternative Destinations page 132 If the ACD server fails an event message is generated ACD server out of operation Fig 75 Emergency routing in the event of an ACD server...

Page 177: ...st Routing LCR as of page 222 Exchange to Exchange Connection as of page 241 Transit Routing in the Private Leased Line Network as of page 256 Testing overflow routing in the PISN as of page 265 Break...

Page 178: ...sers Selectable using number and name selection Destination No PISN internal users on other PINX in the PISN Central destinations Operator console Selectable using number dialling only General Bell Se...

Page 179: ...internal call number is dialled instead of the external call number If no match is found the external call number is dialled Note If the dialled number does not contain a country code the country cod...

Page 180: ...be entered in canonical for mat starting with followed by the country code Several entries with identi cal external call numbers are not permitted Multiple internal destinations how ever are permitte...

Page 181: ...Examples with placeholders Please note Either x or X can be used as a placeholder stands for digits 0 9 The entry under Internal call number may not contain placeholders only xxxx is not permitted Pl...

Page 182: ...ement service the call is considered as switched through for the PSTN As long as the caller is switched to announcement service a ringing tone is generated internally The configured internal ringing t...

Page 183: ...nations of an incoming call Call routing depends in principle on whether a call originates from the public network or from the private leased line network QSIG and whether there is a suitable direct d...

Page 184: ...direct dial number is routed to the destination via the call dis tribution element allocated in the direct dialling plan If a suitable direct dial number is not found the call is routed in the same w...

Page 185: ...nk group Incoming connection Number of connections allowed simultaneously Network type Public Protocol DSS1 Overwrite NPI no Direct dialling plan 1 number of a direct dialling plan Call Distribution E...

Page 186: ...ialling Tab 42 Setting the routing parameters Parameter Parameter value Trunk group 1 Network interfaces Network interfaces in this trunk group Incoming connection Number of connections allowed simult...

Page 187: ...plan and if they exist as PISN users in the other PINXs However without a direct dialling plan it is more difficult to achieve a num bering that matches Tab 43 Flexible routing with and without direct...

Page 188: ...for a suitable direct dial number is carried out Fig 81 Routing a call from the private leased line network with direct dialling Tab 44 Setting the routing parameters Parameter Parameter value Trunk...

Page 189: ...meters Call distribution element 3 Destinations Switch position 1 User 220 KT Incoming connections Number of connections allowed simultaneously Parameter Parameter value Trunk group 2 Network interfac...

Page 190: ...If at the original destination the call is neither answered nor forwarded within a configurable period of time it can be routed to a CDE alternative destination see Alternative Destination if no Answe...

Page 191: ...is not executed CFNR activated after 0 3 5 or 7 rings Depends on the parameter Priority over activated CFNR No Only CFNR is executed Yes Default Call Forwarding is always executed If the CNFR call for...

Page 192: ...long ringing times System configuration All the settings can be configured individually for each user Tab 48 Default Call Forwarding System configuration User B has Standard CFU is executed CFU Uncond...

Page 193: ...ssage A user group with busy users but without the elements operator console and general bell Within the context of this Chapter a call destination is said to be busy if both the original destination...

Page 194: ...ncoming call from the public ISDN network the caller obtains the busy tone If the caller has subscribed to the service Automatic callback CCBS with the net work provider he can activate that service I...

Page 195: ...Call routing 195 System functions and features as of R3 0 syd 0367 1 3 R3 0 03 2013 Fig 83 Call distribution if user is busy...

Page 196: ...ivated A UG with activated Home Alone is busy if at least one of the UG s users is in an out side call or an internal call see Home alone page 519 If a user group is busy an incoming call is routed to...

Page 197: ...is routed to a busy KT line the call will be rejected and the caller obtains the busy tone Call destination User with a Stored Message If a user has stored a message an incoming call will be routed to...

Page 198: ...xt Activate permanent Call Forwarding on No Reply If the user does not answer a delayed call is made to the CFNR destination Configuration for user groups Enter elements with call queues in the user g...

Page 199: ...le call waiting on exchange connections in the system configuration Disable local call waiting using 04 Note Disable Call waiting if a fax machine is connected to an internal termi nal interface 6 3 3...

Page 200: ...ning or out of DECT coverage range A desk phone is not connected A cordless phone is outside the coverage range is switched off or its battery is empty is not logged on A softphone IP terminal is not...

Page 201: ...lls see Default forwarding per user page 190 Other properties of redirection destinations when unobtainable If the caller is forwarded to a destination that is also unobtainable he obtains the busy to...

Page 202: ...ine is connected to an internal terminal interface disable Call waiting for that user 1 For Italy only Response if the Capolinea destination Origin of the call is defined is not defined Call from the...

Page 203: ...g call will be routed to the preconfigured Call Forwarding Unconditional destination If a preconfigured Call Forwarding Unconditional destination has not been defined the user will be called nonethele...

Page 204: ...aces A loop break shortly after seizing double answer causes the collect call to be ter minated in the public exchange normal calls however can be continued as usual For this purpose the following par...

Page 205: ...re rejected For calls from the public ISDN network the following also applies All collect calls are rejected if the call arrives at a user group whose parameter Offer collect calls is configured to No...

Page 206: ...l page 218 The LCR Least Cost Routing function is used to control automatically the path in the communication server and in the network via which an outgoing call is to be routed page 222 6 5 1 Routin...

Page 207: ...Digit Barring Internal digit barring filters internal phone numbers Numbers that are entered in the internal numbering plan External digit barring filters external phone numbers Numbers that are sent...

Page 208: ...abbreviated dialling numbers provided they are di alled using dialling by name The digit barring for external remote control cannot be bypassed This applies only to internal users on their own commun...

Page 209: ...character strings can be entered per list A character string can consist of up to 20 characters Type of characters Digits 0 1 to 9 Characters A B C D Control key Flash R Nesting entries in the enable...

Page 210: ...e internal barred code the others us ing the external digit barring Fig 87 Example of digit barring facilities In this example the exchange access prefixes are entered as follows in the number ing pla...

Page 211: ...work The default values depend on the Master s sales channel and not on the country that is configured in the corresponding region 6 5 3 Call to the Public Network Access to the public network can be...

Page 212: ...n exchange access prefix The digit barring facilities are bypassed If the call destination for an abbreviated di alling is to be barred using digit barring the abbreviated dialling number must be ente...

Page 213: ...e access Private Dialling from SIP terminal For SIP terminals the international number format beginning with the sign is supported canonical number The communication server changes the to a 0 Exchange...

Page 214: ...configuration BN 220 Route 1 route reference number External digit barring One digit barring each for switching position 1 2 and 3 Route 1 Trunk groups 1 reference number of one or more trunk group s...

Page 215: ...ribution element of the KT line for more informa tion on call charge allocation see page 287 1 One and the same trunk group cannot contain both analogue and digital network interfaces Fig 89 Routing a...

Page 216: ...ng plans are defined in country specific editable txt files and stored in the data enp folder in the communication server s file system 6 5 3 5 Call to a virtual Network PISN User The virtual network...

Page 217: ...meter Parameter value User configuration PISN BN 440 Route 1 route reference number Number 3333340 phonenumberto be dialled without exchangeaccess prefix Route 1 Trunk groups 1 reference number of one...

Page 218: ...n they set up outgo ing connections If a user with priority exchange allocation sets up a connection and all the B channels of the selected route to the network are busy one of the B channels will be...

Page 219: ...n principle all internal users can be defined with External priority emergency even if there are fewer B channels to the public network than authorized users Connections seized by users who also have...

Page 220: ...oute to be used and the phone number under which the destina tion user can actually be reached Normally a PISN user in the fixed network can be reached directly under his PISN phone number which means...

Page 221: ...ent to a DDO direct dialling out function An external fax server is an example of one such terminal A PISN user is created in the communication server for each outgoing direct dial ling number Fig 94...

Page 222: ...select the service provider according to the call destination e g to use a different service provider for long distance calls compared with local calls A service provider will either have his own netw...

Page 223: ...ss The communication server is directly connected with several networks operated by different network providers Fig 95 Direct access to network A or B using LCR Indirect Network Access The communicati...

Page 224: ...call and waits for code information such as the destination number to be transmitted by the caller in DTMF mode 6 6 2 LCR function To be able to make outgoing phone calls an internal user normally di...

Page 225: ...e stages Classification of the outgoing call on the basis of the LCR table and allocation to a particular routing table Using the routing table to select a primary and alternative network provider de...

Page 226: ...Call routing 226 System functions and features as of R3 0 syd 0367 1 3 R3 0 03 2013 Fig 98 Example of call routing using the LCR function...

Page 227: ...table Based on the entries in this LCR table calls are routed as follows In this example phone number 0 061 601 22 22 is routed via the National rout ing table Phone number 0 0033 1 41 23 45 67 is rou...

Page 228: ...he routing table Region 62 Emergency Routing X Prefix If specific phone numbers e g emergency numbers are to be routed in each and every case including forced routing in accordance with the user confi...

Page 229: ...Routing via manually dialled route KT route Routing via the route allocated to the KT line in the call distribution element Dialling 999 via the various different exchange accesses Force network prov...

Page 230: ...or the alternative network pro vider is available the call will be cleared down The caller will obtain the congestion tone Automatic alternative routing can be activated or deactivated throughout the...

Page 231: ...call is routed in accordance with the user configuration without LCR function If the time indications of several time zones overlap the time zone placed further up in the table applies to the area of...

Page 232: ...provider answers the call with a voice message The user then has the possibility to dial via the alternative net work provider manually To do so he interrupts the connection and dials 90 The number i...

Page 233: ...fficient Maximum access code length 12 digits Barring Enable or bar call routing to the corresponding network provider User ID PIN syntax and length depend on the network operator Call charge code len...

Page 234: ...rameter x y A conversion rule can have up to 20 characters in total The result string generated from the conversion rule must not exceed a maximum of 40 characters Parameter Meaning E Add access code...

Page 235: ...d in bold type Rule Conversions Result string EN Access code number dialled 13201222774518 E 3 Access code all the digits of the dialled number from the third position onwards 132222774518 1 E 2 1 Fir...

Page 236: ...Calls with other exchange access prefixes will be routed via the LCR function even if authorization is enabled Tab 71 Tab 71 Call routing to a directly connected network provider Indirectly connected...

Page 237: ...twork Access page 223 Digit sequences of PISN internal phone numbers must be entered with the I prefix in the LCR table see External and PISN Internal Entries E and I Prefix page 228 Overflow routing...

Page 238: ...PC4 The last four digits of the phone number dialled by the user will be truncated The last four digits of the phone number dialled by the LCR function will be trun cated User IDs and PIN codes will n...

Page 239: ...unication server is set up 2 Stage The system transmits the phone number in DTMF mode in accordance with the configured conversion rule Fig 102 2 Example Network provider B is not integrated in the nu...

Page 240: ...ion automatic alternative routing is activated Parameter Parameter value Remarks Least Cost Routing Account Manager LCR On Off Activate deactivate LCR function throughout the system see page 224 Alter...

Page 241: ...Not enabled Exchange to exchange connections not allowed Digital digital only Both network interfaces must be digital Digital analogue also At least one network interface must be digital Analogue anal...

Page 242: ...onnection Yes This allows all types of exchange to exchange connections and is also valid in cases where ex change to exchange traffic is barred in the system configuration and the user spe cific conf...

Page 243: ...signalling that an end to end ISDN connection is signalled as a non end to end connection End to End ISDN Connection The release signal is sent as soon as the call is completed Non End to End ISDN Co...

Page 244: ...er dif ferent regions or even countries A region is assigned to one or more AIN nodes An region can also be assigned for each trunk group The trunk group allocation takes priority over the node specif...

Page 245: ...ghout the system Disconnect timeout 1 120 minutes valid only for call type Analogue Ana logue Wait for connection Yes No For description see page 374 User settings Exchange to Exchange Connection Not...

Page 246: ...Conference circuit The following tables and examples illustrate which features are available in which situations Connecting an incoming call with an outgoing call An incoming call is diverted to the...

Page 247: ...s situation occurs for example when setting up a conference when both conference parties are called when the attendant sets up a connection for a member of staff then calls him back and transfers the...

Page 248: ...by a normal call handover by going on hook transfer Tab 80 Features supported Fig 106 Connecting two incoming calls Preventing pointless Exchange to Exchange Connections To prevent exchange to exchang...

Page 249: ...nsferred from the communication server to the public network thus freeing the two B channels To do so the system automatically activates the supplementary services partial re routing in point to point...

Page 250: ...The communication server carries out the Call Forwarding Unconditional locally in the communication server 2 channels B are busy The communication server activates PARE or CD at the public network pr...

Page 251: ...e external call forwarding destination is entered as an an alysable digit sequence in an LCR table and LCR is activated the parameter Use rerouting in the exchange PARE must be configured to Yes in th...

Page 252: ...system accesses the supplementary services of the network provider The users themselves are not aware of this process The following system features can be transferred to the exchange Tab 82 Supplement...

Page 253: ...y held call to the exchange by activating the Hold supplementary service with the network provider All the other three party connections can be set up from this situation Example with brokering User A...

Page 254: ...orted subscription may be required The enquiry call connection must be set up as an outgoing call by the internal user It has to be routed via the same basic access as the first connection Authorisati...

Page 255: ...Parameter value User configuration Exchange access authorization yes Network interface TEI management P MP Trunk group configuration Transfer hold to the exchange yes Three party conference in the ex...

Page 256: ...It therefore acts as the gateway PINX for the call If a PINX routes a call from a PINX in the private leased line network to another PINX in the private leased line network it assumes a transit functi...

Page 257: ...ialling It is advisable to create direct dial numbers at the gateway PINX for all PISN users An incoming call from the public network will then be routed on into the private leased line network in acc...

Page 258: ...ect dialling number 30 2 reference number of a call distribution element Call distribution element 2 Destinations Switch position 1 330 PISN user Incoming connections Number of connections allowed sim...

Page 259: ...ed on to the private leased line network in accordance with the information relating to the PISN user allocated via the call distribution element This is useful in only a few instances since all the c...

Page 260: ...of a call distribution element Call distribution element 1 Destinations Switch position 1 330 PISN user Incoming connections Number of connections allowed simultaneously User configuration PISN BN 330...

Page 261: ...cess prefix call number with NPI E 164 If the numbering plan identifier of an incoming call s phone number corresponds to type E 164 the call will be routed directly to the route set under Transit rou...

Page 262: ...ransit route without truncating the prefix Parameter Parameter value Route 1 Trunk groups 1 reference number of one or more trunk group s Numbering plan identifier NPI E 164 Type of number TON Unknown...

Page 263: ...Fig 114 Transit routing for private leased line network public network with exchange access prefix Tab 88 Settings for PINX 2 routing parameters PINX 1 routing parameters as in Tab 87 Parameter Param...

Page 264: ...the PISN destination user If the transit PINX is located in the same region as the destination user the phone number s regional prefix will be truncated Fig 115 Transit routing from the private leased...

Page 265: ...of the private leased line network while the alternative connection path runs via the public network Transmission of the CLIP number depends on the CLIP settings See also the over flow situations illu...

Page 266: ...network via dedicated lines Overflow routing in the private network can be resolved with the appropriate route configuration Configuration example In PINX 1 let route 6 be provided for outgoing calls...

Page 267: ...in the private leased line network using a sensible trunk group allocation in the route configuration 6 9 2 Overflow routing via the public network Fig 118 Overflow via the public network the LCR fun...

Page 268: ...ording to the principle 60xxx The numbers of the internal users match with their direct dial numbers user B has internal number 300 and direct dial number 300 Setting LCR to PINX 1 The digit sequence...

Page 269: ...the DDI numbers match the internal user num bers Tab 90 Settings for overflow routing on PINX 1 Parameter Parameter value LCR table I60 regional prefix for PINX 2 O flow PINX 2 allocate to routing ta...

Page 270: ...able call charge savings For the caller always to be available under the same number regardless of the path via which his calls are routed to the public network the called party must always be present...

Page 271: ...ich and Geneva respectively are connected with each other via a dedicated line Outgoing calls made from Geneva to the local rate zone in Zurich are always to be routed into the public network at Zuric...

Page 272: ...h is transmitted unchanged along with each outgoing call to the public network Least Cost Routing The initial digits of the numbers within the Zurich local rate zone are entered in the LCR table and a...

Page 273: ...g table 01 813 Zurich allocate to the Zurich routing table Zurich routing table Time zone x Network provider BreakOutZH Time Allocate the times for BreakOutZH Network operator table Network provider B...

Page 274: ...ed via the defined route This route leads to the public network see also page 261 Tab 92 Settings for the break out routing at the gateway PINX PINX 2 in Zurich Parameter Parameter value Transit route...

Page 275: ...ng data service connections are routed via data service destination tables To route a call at a gateway or transit PINX on into the private leased line network a PISN user is entered as the data servi...

Page 276: ...service type cannot be unequivocally allocated it will be routed to the destination Unknown data service If no destination is found the call is cleared down Tab 93 Data service destination table Data...

Page 277: ...Network interfaces in this trunk group Incoming connection Number of connections allowed simultaneously Network type Public Protocol DSS1 Direct dialling plan 1 Call Distribution Element 1 relevant on...

Page 278: ...allowed simultaneously Network type Public Protocol DSS1 Direct dialling plan 1 Direct dialling plan 1 Direct dialling number 10 1 reference number of a call distribution element Direct dialling numbe...

Page 279: ...also routed to this destination if no data service destination table is allo cated in the call distribution element Fig 124 Incoming data service routing from the public network with direct dialling...

Page 280: ...ing transit from the public network with direct dialling to another PINX in the private leased line network Tab 96 Routing parameter settings Parameter Parameter value Trunk group 1 Network interfaces...

Page 281: ...route reference number Number Phone number to be dialled without exchange access prefix Route 2 Trunk group 2 2 reference number of one or more trunk group s Digit barring Use or do not use digit bar...

Page 282: ...rt the service System phones do not support the service Scope The communication server supports the service in variants 1 and 3 as per ETS 300 286 UUS1 UUS is not supported in the private leased line...

Page 283: ...going fax messages via a special printer driver directly from MS Office or other applications Select and add a predefined fax cover sheet Send outgoing fax messages repeatedly if call destination is b...

Page 284: ...set to a value other than No fax device CM_4 2 7 Set up the SMTP server under CM_2 2 6 Ask your IT manager to set up an SMTP connector for the Exchange Server and to enter the fax domain on the Exchan...

Page 285: ...fix Lets you specify by selecting a prefix how an external outgoing fax message should access the exchange Enter the usual exchange access prefix according to the numbering plan country spe cificdefau...

Page 286: ...ter the base number in canonical format Example Number range for fax destinations international format 0041 32 621 9470 to 0041 32 621 9479 Direct dial portion 9470 to 9479 Base number to be entered h...

Page 287: ...ogging call data for outgoing OCL and incoming ICL calls It also examines other aspects such as the output concept interface configuration for call data output output types and the various output form...

Page 288: ...counting or ICC page 290 OCL and ICL call logging A multitude of call data from outgoing and incoming calls is logged and output di rectly via the corresponding interface The data actually output in...

Page 289: ...s of R3 0 syd 0367 1 3 R3 0 03 2013 Call logging in the PISN In a PISN call data is logged for each PINX PISN wide evaluation is carried out us ing PC based applications for the acquisition and evalua...

Page 290: ...is 1 counter Per network interface per user Per room per cost centre 00 to 99 see Cost centres page 303 There is also 1 drain counter per communication server cost centre 100 In the case of user count...

Page 291: ...If call charges are permanently allocated to a cost centre they are also counted on the user counter If call data is allocated variably to a cost centre using cost centre selection or the function 78...

Page 292: ...stem phones in the same format and in the same cur rency throughout the AIN However as the nodes may be spread out in different countries the currency and also the value per charge pulse may also be d...

Page 293: ...assigned to each individual user within each particular corre sponding department This enables the company to determine the call charges for both the department as a whole and the call charges of eac...

Page 294: ...et up for ICC There are two different kinds of ICC reports Individual reports Complete reports Individual reports Individual reports indicate the call charges of a particular cumulative counter Fig 13...

Page 295: ...cleared interim report the cumulative coun ter is automatically marked with an B If a user happens to be making an external call when his cumulative counter is printed out this fact is indicated by a...

Page 296: ...sufficient to hold all the related data of an area a new page is started with only the headers repeated to explain the columns The total for the connections and amounts is printed out only on the last...

Page 297: ...Call logging CL 297 System functions and features as of R3 0 syd 0367 1 3 R3 0 03 2013 Fig 139 Complete report for business data connections Fig 140 Complete report for all network interfaces...

Page 298: ...system and for each user Output formats The output formats PC1 PC5 are available for output on a PC For the output on a printer there is a choice of a list output protocol or an individ ual receipt ou...

Page 299: ...e call charges and allocates them to the cumulative counters Aastra Intelligent Net In an AIN the charge values as of which a printout is made can be adapted specifically for each node using the AMS C...

Page 300: ...whatever reason the printer cannot print or the PC cannot receive data see Printer faults page 311 the next calls are stored internally in the communication server After that the selected digit barri...

Page 301: ...corresponding range limits are multiplied The basic surcharge is added to every chargeable call If the basic surcharge is to be applied only as of say 20 the following settings are necessary Range 1...

Page 302: ...0 syd 0367 1 3 R3 0 03 2013 Fig 143 Cost curve for the application example See also System configuration OCL ICC ICL OCL user configuration Charge pulse User configuration OCL only on connection Repo...

Page 303: ...ess and private calls 8 3 4 Cost centres There are 100 cost centres 00 99 available A cost centre can be allocated either permanently or for individual calls only variable Permanent allocation A cost...

Page 304: ...cation Surcharge calculator If a user has been allocated a surcharge calculator the call charges are first adjusted with the surcharge calculator before being charged to the allocated cost centre The...

Page 305: ...during the call are passed on to user B when the call is handed over User A therefore does not incur any charges The total amount of 7 is charged to user B on the ICC and the OCL If charge management...

Page 306: ...rtual charges of 30 cents a minute Tip The level of the call charges varies depending on the destination number For each call charge category define a route configure the pulse interval for virtual ch...

Page 307: ...47 Incoming call logging ICL can be switched on or off for each call distribution element Sort characters are used to differentiate between data and call connections and be tween answered transferred...

Page 308: ...e calls made with their clients In such cases ICL is combined with cost centre allocation Response if output is blocked See Printer faults page 311 ICL and OCL Areas of conflict ICL can lead to confli...

Page 309: ...er output devices via the Eth ernet interface It is possible to configure which data is output on which of the available interfaces Up to 4 output devices can be connected at the same time Fig 149 Out...

Page 310: ...OCL journal printouts online ICL journal printouts online Output type Event output Output triggered by the system System events such as Synchronization loss External message destination unobtainable N...

Page 311: ...data is stored temporarily in a buffer After a specific number of calls emergency digit bar ring is activated The emergency digit barring affects all users throughout the sys tem with the exception of...

Page 312: ...twork There is a separate ICL and OCL variant for each of the formats PC1 to PC4 see page 340 Protocol format This format is used for output on a printer It does not contain all the data of the PC for...

Page 313: ...data fields have a fixed field length All the data fields together form a data record The data record begins with a Tab and ends with a Carriage Return and Line Feed These control characters are outp...

Page 314: ...data fields in Tab 107 Tab 106 Symbols used for describing the data field formatting Data field length The length of a data field can be permanently defined or remain variable up to a maximum length...

Page 315: ...0 I 3 24 Date of start of connection DATE yymmdd 0 I 6 28 Time of start of connection TIME hh mm 0 I 5 35 Duration of connection DURATION hhHmmMss 0 I 8 41 Call charges CHARGES ddddddd dd SP I 10 50 N...

Page 316: ...up UG a key telephone KT a user US or a combination of these ad dresses The user number is entered under US and the combinations US UG or US KT The UG number is entered here for UG and the combination...

Page 317: ...m the public network 4 Incoming from the PISN Value Meaning 0 Business network access transferred 1 Business network access self dialling 2 Incoming appears only at the destination PINX 3 Incoming to...

Page 318: ...connection to the PISN network access with cost centre selection self dialling 140 Outgoing connection to the PISN transit 322 Incoming connection from the public network to the destination PINX unan...

Page 319: ...charges In the case of an ISDN connection the call charge information supplied with the call is entered here In the case of an analogue connection the metering pulses are converted and entered Meteri...

Page 320: ...he calling user that has been verified by the network pro vider and found to be valid is entered here Fig 150 Caller identification incoming Caller identification 1 outgoing On the OCL report at the g...

Page 321: ...oing calls Destination number 1 incoming For incoming calls no entry For calls to the DDI number for external remote control Enter the instruction sequence selected in DTMF mode Destination number 2 i...

Page 322: ...umber incoming Destination number 1 outgoing Entry for the call number dialled by the PINX or by the communication server Depending on the LCR configuration this call number may differ from the call n...

Page 323: ...gged Rejected calls are given TTA 0 Sequence number Transferred calls have the same sequence number but separate serial numbers Each incoming call is allocated a sequence number However since not all...

Page 324: ...ting function is deactivated Fig 154 Outgoing call to the public network Tab 114 OCL output for an outgoing call to the public network 8 7 3 2 Incoming calls from the public network Answered calls All...

Page 325: ...rminal rings User B answers the call User A talks to user B At the end of the conversation the call is ended by the two users Fig 156 Duration of ringing phase and established connection Tab 115 ICL o...

Page 326: ...22 The time entered in the TTA field indicates how much time elapsed before the caller hung up Fig 157 Call to an absent user User A 032 624 21 11 calls user B 032 624 22 01 User B does not answer Use...

Page 327: ...r is 0 Fig 159 Call to a busy user User B is busy call with call waiting not enabled User A 032 624 21 11 calls user B 032 624 21 01 User A hears the busy signal Tab 117 ICL output for a call to a bus...

Page 328: ...character for the second ICL line is 320 Fig 160 Transferred call Without prior notice User A 032 624 21 11 calls user B 032 624 22 01 User B s terminal rings User B answers the call User A talks to...

Page 329: ...y call to user C User B does not hang up User C s terminal rings User C answers the call User B talks to user C User B hangs up User A talks to user C At the end of the conversation the call is ended...

Page 330: ...s the user number of the last user in the call The sort character is 320 Tab 120 ICL output for a call to a busy user NO CC SC DATE TIME DURATION CHARGES METPUL EXCH 201 321 020798 10 26 00H01M00 0010...

Page 331: ...n a PISN Fig 163 PISN with two regions and shared numbering plan for Region 50 Tab 121 Configuration of the PISN above The following examples are based on this PISN Numbering plan for Separate prefix...

Page 332: ...type business Fig 165 User C dials user A 0 022 222 22 22 NO CC SC DATE TIME DURATION CHARGES METPUL EXCH 50250 010 180598 14 50 00H02m10 0 20 00002 00102 ID1 ID2 DEST1 DEST2 TTA SEQ NO SERIAL NO 50...

Page 333: ...PINX 2 is the source PINX ID2 PISN number of user C DEST1 DEST2 The number dialled by user C DEST 2 is forwarded unchanged by PINX 1 DEST 1 since LCR is not activated NO CC SC DATE TIME DURATION CHARG...

Page 334: ...S METPUL EXCH 50250 321 180598 14 56 00H01m12 1 50 00015 00101 ID1 ID2 DEST1 DEST2 TTA SEQ NO SERIAL NO 022222220 0222222222 50 0023 014 1236 NO PISN number of user B SC External call answered directl...

Page 335: ...P to present himself It appears on user C s system phone display ID2 Caller s CLIP verified by the public network Displayed to the destination user only if no ID1 CLIP is available DEST1 Nothing is en...

Page 336: ...eader does not contain any user data Tab 128 Page header for protocol format Content text Structure Length Print offset Form Feed FF 0CH 1 0 Carriage Return CR 0DH 1 0 Line Feed LF 0AH 1 0 Space 2 SP...

Page 337: ...User numbers are always output with format SP cost centre numbers always with format 00 As a cost centre number this field can be 5 or 9 digits long Depending on the configured cost centre length 5 th...

Page 338: ...eader line Fig 168 CL output in protocol format 3 With Data protection On the last 4 digits of the number are replaced by full stop characters In Switzerland and other countries this applies to privat...

Page 339: ...to be covered by an electronic system no detailed de scription of the format will be given here Remarks Example of individual receipt format Fig 169 CL output in Individual receipt format If Data pro...

Page 340: ...rs The data import mask must therefore take account of the position of the beginning of the field Offset column in the structural descriptions below The symbols and conventions listed in Tab 130 are u...

Page 341: ...are shown in the CL printer output type Fig 170 Printout with sort characters Tab 132 The first digit of the sort character ID Meaning Hexadecimal value Usage HT Horizontal tab 09 Start of a data reco...

Page 342: ...ed by internal user 6 Outgoing data service connections 7 Outgoing connections on phone booth extensions 8 Outgoing connections on room extensions Value Meaning 00 Outgoing business exchange traffic t...

Page 343: ...cters With cost centre length 6 all the offsets following the cost centre are incremented by 4 characters ttttt I SP 5 1 Sort character oo 00 I 2 17 Date yymmdd 00 I 6 10 Start time hh mm 00 I 5 17 Du...

Page 344: ...7 2 PC2 format This format is an extension of the PC1 format Here the cost centre number is also output as a separate field along with the DDI number Format structure Tab 136 PC2 format Data field me...

Page 345: ...ialled 3 zzzzzzzzzzzzzzzzzzzz SP 20 66 Serial number llll 00 4 87 Carriage Return CR 1 91 Line Feed LF 1 92 1 The primary channel group is output in position c the trunk card number in position bb and...

Page 346: ...1 Cost centre number kkkkkkkkk SP 9 7 Sort character oo 00 2 17 Date of start of connection yymmdd 00 6 20 Time of start of connection hh mm 00 5 27 Duration of connection hhHmmMss 00 8 33 Primary cha...

Page 347: ...of R3 0 syd 0367 1 3 R3 0 03 2013 Example of PC4 format Fig 173 CL output with PC4 Depending on the number dialled by the user and the configuration in the LCR ta bles the number actually dialled by t...

Page 348: ...Features that require a special application or hardware such as voice mail The remote control of features and the possibilities available in the hospitality alarm signalling and health sectors are de...

Page 349: ...eature scenario in a simple clearly structured form The following symbols are used Tab 139 Symbols used Detailed Description This heading contains A description of the feature relevant signalling on t...

Page 350: ...ted or deactivated using the Foxkey under which a variety of functions can be stored Equipment specific set tings can be found in the relevant user s guide for the system phones concerned System confi...

Page 351: ...de PINX of the private network PISN Private Integrated Services Network A PISN user can also be a user in a virtual PINX virtual PISN user User A 1 User in a feature scenario the person who sets up a...

Page 352: ...iated into bearer services and supplementary services A certain number of functions such as the three party conference with two exter nal users can be carried out both externally in the public network...

Page 353: ...l and 2 external users The three party conference feature is carried out locally in the communication server Two B channels are seized as a result If the system requirements are met the three party co...

Page 354: ...ing Line Identification Presentation Displays the caller s number to the called party CLIR Calling Line Identification Restriction Suppresses the display of the caller s number to the called party COL...

Page 355: ...via function code CD Call Deflection Supported as a user related feature and used by the system to transfer CFU CFNR CD to the exchange PARE Partial Rerouting Used by the system to transfer CFU CFNR C...

Page 356: ...for Comments are chronologically numbered freely accessible doc uments in which the quasi standards developed are published on the internet A whole range of RFCs are supported for connecting Aastra 4...

Page 357: ...ISN is determined by the following criteria Local features of the system Type of networking QSIG or virtual with DSS1 Offer available from the public network provider 9 2 4 1 Networking with QSIG The...

Page 358: ...back if busy is supported within the private network Compatibility for this feature between private network QSIG protocol and public network DSS1 proto col is guaranteed It is possible to activate cal...

Page 359: ...ated features User unrelated features are operated via abbreviated dialling numbers defined on the destination PINX and containing the corresponding function codes These ab breviated dialling numbers...

Page 360: ...er related features listed in Tab 356 are supported by the communication server and can be activated or reset via the keypad or function key The only requirement is that the PISN user concerned is not...

Page 361: ...ave to be authorized to enable the features conference Call Forwarding Unconditional and call transfer between two external users exchange to exchange connections can be further restricted see Ex chan...

Page 362: ...ust not be activated on the system phone With commercially available system terminals by other manufacturers features can be operated in the following ways ISDN terminals By menu for ISDN services sup...

Page 363: ...equently used function can be stored under a function key The function is acti vated and deactivated simply by pressing the key All system phones support keys with two storage slots The activation and...

Page 364: ...member and pick up the call using a simple keypress Signalling an existing connection to the team member differentiating between internal and external call on Office 45 Aastra 5380 and Aastra 1560 Off...

Page 365: ...ser interfaces Tab 150 Languages supported Languages1 1 Other languages may be added System phone Aastra 1560 Office 1560 Communication server AMS Danish da German de English en Estonian et Finnish fi...

Page 366: ...in the specified languages with the exception of Greek A country specific language as well as de fr and en are provided The default language is specified for each country after initialization Aastra...

Page 367: ...s at a later time with AMS The title for an OCL ICL printout is defined per country based default value on international abbreviations It can be configured in all specified languages at a later time w...

Page 368: ...alid at least one terminal has to be entered in the call routing Only one call routing per user can be active at any one time The Ring Alone function 41 makes it possible for incoming calls to be acou...

Page 369: ...terminals are allowed per user Two cordless phones are allowed per user Only one each of the following terminals can be allocated to a user Operator console Aastra 2380ip IP softphone Softphone Aastr...

Page 370: ...nal This CFU can be either unconditional or only if busy Preconfigured CFU The call forwarding is made unconditionally to a destination entered in the user configuration This destination is also used...

Page 371: ...forwarding loops Internal not permitted In the PISN restricted by the transit counter C is the only user who can still reach B Interface Operating sequence signalling on the terminal Scope B Obtains a...

Page 372: ...2 Allow CFU to own set 02 Parameter Parameter value Remarks Preconfigured CFU Dest No User configuration CFU first ring Yes No User configuration CFU CFNR destination Dest No User configuration Shows...

Page 373: ...ing the Call Forwarding Unconditional to the exchange are also met the connection is transferred to the network see Transferring Call Forwarding Unconditional to the Exchange page 249 Note Exchange to...

Page 374: ...the destination user is busy or unobtainable this setting ensures that the caller does not incur charges for the connection up to the communication server Example CFU to the number of a mobile phone u...

Page 375: ...k interface with DDI number to user UG busy Digital network interface with DDI number to user KT and user KT busy Digital network interface without DDI or DDI number to user Fig 180 Digital network in...

Page 376: ...e Wait for connection parameter If user B is busy A obtains the busy tone Digital network interface with DDI number to user KT and user KT busy Fig 182 DDI number to user KT and user KT busy B makes a...

Page 377: ...ss are not transferred to the destination terminal A call forwarding already activated will be overwritten by Follow me Follow me will interrupt any Call Forwarding Unconditional chains Functions in p...

Page 378: ...system config uration and the function code used Normal CFNR The user specifies the chosen call forwarding destination on his terminal Preconfigured CFNR The call forwarding is made to a destination e...

Page 379: ...s If a forwarding destination is defined under Default CF if no answer in the user configuration it is possible to configure whether CFNR or the default forwarding is to be executed see also Default f...

Page 380: ...d ringing 68 Protect own set against CFNR 02 Allow CFNR to own set 02 Parameter Parameter value Remarks CFNR if busy Yes No Preconfigured CFNR Dest No User configuration CFU CFNR destination Dest No U...

Page 381: ...on ACD If not Not available is displayed whenever the func tion is activated Any configured CDE destinations that are not ACD are never ex ecuted If the called user is busy and the calling user activ...

Page 382: ...led as before By contrast Call Deflection to an external user is always executed Functions during the ringing phase Tab 163 Call Deflection Functions System configuration Tab 164 Call Deflection Syste...

Page 383: ...to ring unless Default call forwarding if rejected is configured see section below If all the UG members reject the call the call set up is cleared down and the calling user obtains the busy tone For...

Page 384: ...on as the cordless phone user C is removed from the charging bay Conversely a call for C is automatically diverted to B if C is in the charging bay While Twin Comfort provides the same functionality a...

Page 385: ...mains effective even after the handset has been taken out of the charging bay Call Forwarding Unconditional on the cordless phone is subordinated to Twin Mode Twin Comfort forwarding i e active forwa...

Page 386: ...to the exchange Functions in prefix dialling Tab 171 Do not disturb Functions Interface Operating sequence signalling on the terminal Scope B Once the feature has been activated B obtains an acknowle...

Page 387: ...of R3 0 syd 0367 1 3 R3 0 03 2013 System configuration Tab 172 Do not disturb System configuration Reference to Other Features Parameter Parameter value Remarks Do not disturb CFU destination Feature...

Page 388: ...If the destination for the substitution is busy caller A obtains the busy tone Call waiting is not automatic If General bell is configured as the destination for the substitution the call is placed in...

Page 389: ...dialling Tab 174 Substitution Function System configuration Tab 175 Substitution System configuration Reference to Other Features Function Office 45 as operator console Switch proxy on and off Paramet...

Page 390: ...s without delay The phone has to be logged on in all 4 systems and the system search mode be configured to Automatic on the phone Detailed Description The cordless phone is logged on under System A on...

Page 391: ...2 systems CFU if Unobtainable in a Network with 2 Systems If most of the phone calls are made in the same system a destination for unobtain able can be used for the user to find the cordless phone on...

Page 392: ...ting Not available Absent Busy Action commands Presence profiles contain action commands that are executed by the user when the presence status is activated This may be a Call Forwarding Unconditional...

Page 393: ...information consists of a predefined audio text that depends on the language used The date and time are also provided as an option The caller then has the possibility of leaving a message provided the...

Page 394: ...l number The same destinations are possible as for ordinary CFUs Personal call routing None Activate Thisspecifieswhether or notthepresenceprofileis also to activate a personal call routing Call routi...

Page 395: ...ter values for Music on hold in the CDE configuration CM_3 1 4 All calls routed via a CDE adopt the setting for music on hold in the CDE configura tion This means that different welcome announcements...

Page 396: ...for external terminals the resources of the node are used where the terminal is located and for external terminals the resources of the node via the exchange accesses from which the call comes Record...

Page 397: ...sic on hold in the communication server file system Once this time has expired the recording stops automatically and the audio data is stored Recording with the PC An audio file can also be recorded...

Page 398: ...an first be renamed in the communication server s file system using AMS under CM_7 2_File management This means several files can be uploaded and used as required Instead of playing the internal moh w...

Page 399: ...nitial connection is not automatic Suffix dialling functions Tab 183 Hold enquiry call Functions Interface Operating sequence signalling on the ter minal Scope A Music on hold is played to user A who...

Page 400: ...ection The original connection is restored once the enquiry call is com pleted Fig 193 Enquiry Parameter Parameter value Remarks Hold in the exchange Yes No In the group configuration Local feature do...

Page 401: ...r Possible interfaces internal external PISN C Possible interfaces internal external PISN Function System phones Analogue terminal Return to the initial call with the disconnect key with R1 R control...

Page 402: ...ls Brokering is also possible from a conference to a user Suffix dialling function Tab 189 Brokering switching back and forth between two calls Function Interface Operating sequence signalling on the...

Page 403: ...marks Hold in the exchange Yes No In the group configuration Local feature does not require a setting Music on hold None External audio source Internalaudiosource Holdtone Welcome announcement see als...

Page 404: ...ty conference conference from enquiry call Functions Interface Operating sequence signalling on the termi nal Scope A C Depending on the system configuration the con ference participants will obtain1...

Page 405: ...okering With digit suffix dialling 2 R 2 R control key End three party conference in the exchange hang up Disconnect key hang up Parameter Parameter value Remarks Hold in the exchange Yes No In the gr...

Page 406: ...conference B C D The preconfigured or dialled conference partici pants obtain ringing signalling during the confer ence setup and during the conference depending on the system configuration1 no tone...

Page 407: ...meter is not taken into account Functions Tab 195 Suffix dialling functions Tab 196 Conference Functions in prefix dialling Tip With a variable conference with several external conference participants...

Page 408: ...ones three party conferences are possible locally on the phone For this the number of line keys in the terminal con figuration must be at least 2 and the parameter Conference circuit In phone Referenc...

Page 409: ...If C and B hang up before the call transfer has been made B will obtain 10 seconds of continuous ringing Interface Operating sequence signalling on the termi nal Scope A If A is on hold he hears Music...

Page 410: ...does not wait for user C to answer he does not notice of the call before handing over the call Fig 198 Call transfer without prior notice Function All terminals Call transfer hang up Parameter Paramet...

Page 411: ...ns the ring back tone or Music on hold Possible interfaces internal external1 PISN 1 If both users A and C are external users or virtual network PISN users the settings authorising exchange to exchang...

Page 412: ...termi nal Scope A If A is on hold he hears Music on hold Possible interfaces internal external1 PISN2 1 If both A and C are external users the settings authorising exchange to exchange traffic will n...

Page 413: ...ee Intrusion page 440 Suffix dialling functions Activate callback see Callback if user busy free page 467 Tab 205 Call transfer if busy Function System configuration Tab 206 Call transfer if busy Syst...

Page 414: ...ser The recall time defined for the switched user 200 takes priority A recall to user 202 is triggered once that time has elapsed In some cases the recall time used depends on the type or the configur...

Page 415: ...trieved within the monitored park ing time System configuration Tab 207 Recall System configuration Note If the value of the Internal ringing duration parameter is smaller than the corresponding recal...

Page 416: ...on Tab 209 Call acceptance Function System configuration Tab 210 Call acceptance System configuration Reference to Other Features Interface Operating sequence signalling on the termi nal Scope B As so...

Page 417: ...ng information on the number date time and CLIP of new messages when you play back your new messages On system phones with a display it is operated and configured using the Foxkey on all other termina...

Page 418: ...Without configuration the Aastra 415 430 communication server only provides the two basic voice mail voice channels The Aastra 470 communication server has 8 Enterprise voice mail channels in its basi...

Page 419: ...nd digit keys Operation via the Foxkey The mailbox owner can use the Foxkey to record monitor activate and deactivate personal greetings on his system phone The personal greeting that is currently ac...

Page 420: ...mail menu see Suffix dialling functions page 433 See also More detailed user information on how to activate a mailbox signal new voice messages and listen to delete and deflect voice messages are desc...

Page 421: ...erver file system We recommend that you use the corresponding function codes to check the texts by listening to it see Tab 221 Notes Wave files with incorrect format cannot be played Wave files that a...

Page 422: ...o Attendant The Auto Attendant is one possibility for carrying out predetermined actions while a greeting is played back The actions are either initiated by the caller DTMF ac tions or triggered by th...

Page 423: ...ne and then enters a call number All the destinations mentioned above are available to him 42N The system has already preselected 42 The caller does not obtain a new dial tone instead he add further d...

Page 424: ...hout greeting The call is transferred to the user mailbox number entered in the field Destina tion The activated mailbox greeting is not played back Similar to the previously described examples macros...

Page 425: ...wer These cases are caught with the parameters Busy and No answer These parameters can again be assigned the actions described above The action under No answer is car ried out once the recall time has...

Page 426: ...be recorded beforehand and the mailbox owner must have the appropriate authorization in the user configuration Once the total capacity of the voice memory or the maximum recording time configurable fo...

Page 427: ...for CFU CD is configured to Yes a caller will be con nected with the voice mailbox of user B In CFU chains the user is connected with the voice mailbox of the last user in the chain In QSIG networks o...

Page 428: ...Manager under menu item 1_6_2 A new mailbox must first be created The configured mailbox is then assigned to a user Both real and virtual users can be assigned Parameter Value range Remarks Min record...

Page 429: ...ing If the node is changed all the mailbox s greetings and voice messages are deleted Language ID 0 3 lan guage Here the mailbox is assigned one of a maximum of 3 loaded Audio Guide languages Requirem...

Page 430: ...e the individual e mail addresses with a comma Parameter Value range Remarks Max capacity 0 3600 sec Total recording time available for this mailbox incl personal greetings Capacity used 0 3600 sec St...

Page 431: ...sage 0 3600 sec Once the configured time period has expired the recording is stopped and the connection is cleared down Number of saved messages unrestricted Status display Codec voice messages G 711...

Page 432: ...nal terminals DTMF Keypad protocol Tab 221 Voice mail Functions for global greetings Functions Function codes1 1 the digits inside the brackets are optional nn stands for the node number If no node nu...

Page 433: ...he voice mailbox and that the relevant PIN is known and does not correspond to the default value 0000 The Quick User s Guide below illustrates the sequence allowing a user to operate his mailbox from...

Page 434: ...using the key The voice mail menu is also available when retrieving messages from the voice mailbox with your own phone using function code 94 or by calling the number of the voice mail system Referen...

Page 435: ...ovided the user s number is entered in full see Numbering plan page 47 System configuration Tab 223 Dialling by name System configuration Tip An external directory can also be connected to the communi...

Page 436: ...alling an external number in an open numbering plan Fig 204 when the LCR Least Cost Routing function is activated In this case the commu nication server has to wait until the user has entered all the...

Page 437: ...5 Dialling with end of selection signal with the LCR function activated Function in prefix dialling Completing dialling with end of selection signal External user No System configuration Tab 224 End o...

Page 438: ...ty of sending a text message to users who have a system phone with display and to do so even during a call e g Urgent international call Interface Operating sequence signalling on the termi nal Scope...

Page 439: ...ng 1 R1 Answer with hold Hold call and answer other call Use digit suffix dialling 2 R2 Answerwithconference Includeother call in the current call Use digit suffix dialling 3 R3 Reject Continue with o...

Page 440: ...nd conditions for data protection need to be observed in this respect If B is making an exchange all intrusion will only work if this feature is also enabled for exchange calls throughout the system I...

Page 441: ...call and answer other user Use digit suffix dialling 1 R1 Answer with hold Hold call and answer other user Use digit suffix dialling 2 R2 Answer with conference Include other user in the current call...

Page 442: ...ignaling is then carried out as de scribed in Intrusion page 440 Fig 208 Silent intrusion Detailed Description Tab 233 Silent intrusion 1 Supported only for system phones of the Aastra 5300 Aastra 530...

Page 443: ...w Silent intrusion is not possible in all cases and not absolutely silent For IP IP IP SIP and SIP SIP connections the media is switched directly and not via the system In these cases the connection m...

Page 444: ...Activate silent intrusion Use digit suffix dialling 4 R4 R control key Function System phones Analogue terminal Activate silent intrusion With function key in prefix dialling config urable only by sys...

Page 445: ...ne are possible only if the phone is in its charging bay This restriction does not apply to the Office 160 cordless system phone as the loudspeaker is located on the upper side of the phone Creating a...

Page 446: ...or from other manufacturers specially designed for retirement homes and hospitals are able to recognize this ringing pattern and switch automatically to hands free mode Restriction Analogue telephone...

Page 447: ...escription Tab 241 Duplex mode Parameter Parameter value Remarks Announcements Yes User configuration Message and announcement group User No Features Intercom page 447 Interface Operating sequence sig...

Page 448: ...talking setting on a system phone can be either disabled enabled all internal incoming calls incl announcements are automatically seized or enabled for announcement only System configuration Tab 243 D...

Page 449: ...vating a charge recall user B can transfer an exchange line to an internal user A At the end of the exchange call user B is called back with an indication of the call charges Fig 211 Charge recall Typ...

Page 450: ...internal user automatically obtains the exchange free signal when he picks up the handset again and is able to dial a new number directly If the user does not pick up the handset within the time delay...

Page 451: ...248 Picking up a call System configuration Reference to Other Features Interface Operating sequence signalling on the terminal Scope A B Incoming call to be fetched To a user On a user group UG Exclud...

Page 452: ...otline destination number has been dialled other digits can be suffix di alled for example for a fax terminal the network access prefix is entered as the hot line destination If the user is not connec...

Page 453: ...ine Pick up handset or press Loudspeaker key System configuration Tab 250 Hotline System configuration Note Analogue and ISDN terminals normally have a dialling timeout of approx 12 s depending on the...

Page 454: ...the Announcement feature see An nouncement to one or more users page 445 The text of a text message is either user definable or can be selected from 16 texts standard texts predefined by the system s...

Page 455: ...ctions Function codes System phones Send standard text with without parameters to user 3598 User No Text No Param Send standard text with without parameters to group 35 Gr No Text No Param Send standa...

Page 456: ...xternal alarm messages have maximum priority Callback requests are displayed with a higher priority than voice mail notifications and text messages Tip With the MESSAGE function a user has the possibi...

Page 457: ...MESSAGE System configuration Reference to Other Features Functions Function codes Activate MESSAGE 38 User No Answer MESSAGE trigger callback 38 Clear MESSAGE on the destination phone 38 Clear MESSAG...

Page 458: ...al If this number is not configured the call is routed in the normal way to the user who left the message The call is stored in the list of callers Message The message is either user definable or can...

Page 459: ...ns System configuration Tab 259 Leaving a message System configuration Reference to Other Features Functions Function codes Activate leave message 24 Text No Param Clear leave message 24 Parameter Par...

Page 460: ...ed text message No 8 must not be reconfigured Aastra Intelligent Net In an AIN with nodes in different language regions it makes sense to spec ify a common language e g English for the standard texts...

Page 461: ...ts System configuration Reference to Other Features Parameter action Parameter value Remarks Text message Message text for message 1 16 Texts can be edited Reset to initialization standard texts Langu...

Page 462: ...e preset parking time1 user A will re ceive a recall Some phones allow configuring a separate parking key see Configurable keys page 363 The Aastra 1560 Office 1560 operator console also allows locall...

Page 463: ...2 Central call parking User A wants to continue a call with user B on a terminal belonging to user C He can park the call on the communication system s central call parking space and then retrieve the...

Page 464: ...inal Scope A Once the function has been executed the user obtains the acknowledgement tone Restriction Only 1 call can be parked centrally throughout the system at any given time B The parked user wil...

Page 465: ...alled as parked on the other key telephones and can therefore also be retrieved and continued on those terminals Whether or not the parking time is monitored by the communication server varies from co...

Page 466: ...Whether or not the parking time is monitored by the communication server varies from country to country The number of calls parked simultaneously using this call parking function is lim ited only by...

Page 467: ...he callback is triggered only to user A who set the callback regardless of whether a CFU or CFNR to a user C has been activated at A Amount of time a callback if busy remains valid B is internal 45 mi...

Page 468: ...of calls to busy is provided on the system phone even if it is not available Not available is signalled after activation System configuration Tab 273 Callback if user busy System configuration Referen...

Page 469: ...re displayed with maximum priority on the system phone i e before notifications by the voice mail system and before any text mes sages Suffix dialling functions Tab 275 Callback to free user Functions...

Page 470: ...e User A must carry out the function with the handset off hook and not via the loud speaker key Wait until free works only with cordless phones Suffix dialling functions Tab 278 Wait until free Functi...

Page 471: ...of R3 0 syd 0367 1 3 R3 0 03 2013 System configuration Tab 279 Wait until free System configuration Reference to Other Features Parameter Parameter value Remarks No settings Features Callback if user...

Page 472: ...ys and Twin Mode Twin Comfort If a team key on a system phone is configured to a user with Twin Mode Twin Com fort activated the cordless phone call number is also stored automatically on the team key...

Page 473: ...ular user The user can lock all his terminals or restrict the dialling possibilities using his PIN He uses the PIN to unlock the terminals once again Unlocking the terminal for each call Restricting t...

Page 474: ...PIN the first time the feature is activated PIN syntax all terminals 2 to 10 digits digits 0 to 9 Functions Tab 281 Phone lock Functions The Change PIN feature can be remote controlled which means it...

Page 475: ...a protection no entry is made in the redial register See also Making calls with your own settings on a third party phone page 477 Unlocking a third party terminal An authorized user unlocks someone el...

Page 476: ...e able to operate the Unlock terminal for each call feature he must be known to the system as an internal user and have his own personal PIN He de fines the PIN on one of his allocated terminals PIN s...

Page 477: ...On Activates the lock Internal Digit Barring phone lock Internal digit barring 1 to 8 Definition of internal dialling possibilities in the locked state External Digit Barring phone lock External digi...

Page 478: ...d the user has the possibility to redial within 12 seconds without going on hook alternatively he can go on hook and then dial within 60 seconds using prefix dialling In both cases operation is subjec...

Page 479: ...g private calls at other user expense all private phone calls must be made with a PIN even when users are using their own terminals The procedure is the same for both locked and unlocked terminals Fun...

Page 480: ...e to Other Features 9 6 22 Appointment reminder call Each user can configure one individual appointment reminder call and one perma nent appointment reminder call which are then stored in the system F...

Page 481: ...iguration Tab 289 Appointment call System configuration Aastra Intelligent Net In an AIN with different time zones the execution of an appointment reminder call is always determined by the time zone o...

Page 482: ...on a terminal to prepare to take over the connections All the moderator at the broadcast studio has to do is pick up the handset on his terminal to which a hotline has been allocated with 88 and he i...

Page 483: ...tive connection Functions Function codes Preparations for taking over a call or a data connection from user B to user C 87 B C call or with 84 B C data con nection Clearing the preparations for taking...

Page 484: ...llustrates how to accept a call connection from a user with a cordless phone Fig 227 Take taking a call User A has set up a call connection with user B who transfers the call to user C s cordless phon...

Page 485: ...using the Fast Take feature Reference to Other Features Function type Note InAMSoronthecordlessphonethefollowing command is used to prepare a configurable key to allow user C to take over user B s ca...

Page 486: ...a call connection or call with Fast Take Detailed Description Tab 297 Fast Take Function in prefix dialling Tab 298 Acceptance of a call or ringing connection Function Interface Operating sequence si...

Page 487: ...rwarded by someone who does not know how to transfer a call for instance a child It is now possible to take over the call from an authorised terminal A call has been forwarded to the user s own voice...

Page 488: ...hone A Without the call being signalled acoustically A automatically answers the call and switches a one way or two way call connection through This is referred to as passive room moni toring Fig 229...

Page 489: ...g the call Level 1 low sensitivity high noise level required Level 2 average sensitivity average noise level required Level 3 high sensitivity low noise level required If no level is indicated the val...

Page 490: ...uffix dialling to switch back and forth between one way and two way mode and also cancel the time limit of 1 minute on the call connection Digit 1 One way call connection modus 1 Digit 2 Two way call...

Page 491: ...onitored room call lead to false calls Therefore no liability can be assumed for failed monitoring calls or for false calls 9 6 26 4 Passive room monitoring Passive room monitoring allows the destinat...

Page 492: ...he status active room moni toring with deactivated microphone is equivalent to passive room moni toring 9 6 27 Conversation recording This feature allows you to record an internal or external call and...

Page 493: ...sponds to approximately 2 minutes recording time The record ing time increases by approx 2 minutes for each additional MByte If the maximum recording time is reached the system stops recording and sen...

Page 494: ...When a call is forwarded the settings for call recording at the user s to whom the call is transferred is decisive Once the wave files are sent by e mail they are erased from the communication server...

Page 495: ...Features Send call recording to user s e mail address Yes No If other e mail addresses have been entered for the call recording this value can be configured to No CM_4 1 E mail addresses call recordi...

Page 496: ...user who recognizes his ringing pattern can answer the call from any terminal B Fig 230 Coded ringing on general bell Detailed Description Tab 305 Search via coded ringing on general bell Coded ringi...

Page 497: ...guration Tab 308 Coded ringing on the general bell System configuration Functions Function codes Activate coded ringing 81 User No Activate CFU to coded ringing 28 Clear CFU to coded ringing 28 Answer...

Page 498: ...bell they are placed in a queue max 10 en tries Tip General bell in the UG of the operator console with delay If the attendant is absent for a short time or is overloaded the general bell is activate...

Page 499: ...to a user is then automatically deleted Once the connection is made no calls can be made or received via the port Aastra Intelligent Net In an AIN a general bell can be configured per node System con...

Page 500: ...ig 232 Announcement service As long as caller A is connected with announcement service user B s terminal con tinues to ring If B answers the connection is put through immediately If B does not answer...

Page 501: ...down Other settings in CM_5 4_Announcement service Each welcome announcement can be individually activated or deactivated using the Status parameter The Delay parameter can also be configured within...

Page 502: ...he incoming call that has already been routed to the announcement service is forwarded to a second CDE e g by CDE overflow or a default call forwarding at the user s the current welcome announcement i...

Page 503: ...s us channels for new callers The requirement is that the pauses of the same welcome announcement overlap chronologically during the playback The announcement service is also available in the followin...

Page 504: ...an be played back via the audio input on the communication server The recording can be monitored via the handset The following applies to both recording possibilities To end the recording hang up on s...

Page 505: ...re available to the application as soon as they are on the communication server file system We recommend that you use the corresponding function codes to check the texts by listening to it see Tab 315...

Page 506: ...e announcement service used is always that of the node through whose exchange interface the call is received It is not possible to upload the announcements of a satellite via the Master using AMS Howe...

Page 507: ...can also be used for internal calls via a call distribution element Detailed Description Tab 317 Queue with announcement The queue is a routing element which is set as the destination for a call dist...

Page 508: ...ct to mailbox without greeting Deflect to call number and Leave a voice message Selecting any one of these actions exits the cur rent announcement The action Deflect to mailbox can cause endless loops...

Page 509: ...sign the newly created announcement a second sequence e g with the ac tion Internal audio source and a duration of 15 seconds CM_5 1 4 4 Record greeting 1 for mailbox Q1 and activate the greeting You...

Page 510: ...he Wizard window that follows Parameter Parameter value Remarks Action Group 1 None Externalaudio source Inter nal audio source Ringback tone Silence Hold tone For a detailed description of the action...

Page 511: ...not disturb Follow me Call Forwarding Unconditional Call Forwarding on No Reply Call back Protection against CFU CFNR Protect against intrusion Protect against announcement Protect against call waiti...

Page 512: ...lity of dialling the alternative provider manually using 90 see Alternative Routing Fallback Rout ing page 232 9 7 6 Emergency numbers The system is equipped with emergency numbers which can be used b...

Page 513: ...s may be stored can then be used by ordinary users Aastra Intelligent Net In an AIN the nodes can be located in different countries which means it makes sense to enter in the numbering plan the emerge...

Page 514: ...ingle call Detailed description of temporary CLIR CLIR is activated temporarily using 31 before dialling an external call number If CLIR is already permanently activated it can be deactivated temporar...

Page 515: ...System configuration Tab 326 CLIR per user System configuration Reference to Other Features Functions Function codes Activate CLIR for one call 31 external destination No Deactivate CLIR for one call...

Page 516: ...call during the busy tone signalling once the caller has rung off Fig 234 MCID during the call Detailed Description This function provided by the network provider as a supplementary service is used fo...

Page 517: ...rictions Only for external incoming connections In hands free mode activation is practi cally possible only during the call as sys tem phones hang up automatically within a few seconds of the end of t...

Page 518: ...ged out for all types of redirected calls even internal ones The Clear configuration feature 00 or 00 does not affect the logging in out of UG members Functions in prefix dialling Tab 332 User group F...

Page 519: ...iption Tab 334 Home alone A UG with activated Home Alone is busy if at least one of the UG s users is in an outside call or an internal call If a user is in several line groups with Home Alone activat...

Page 520: ...workshop in the same building as their home During office hours Mrs Smith runs the office user D While she is making calls on that particular phone calls to the private or business number should obtai...

Page 521: ...ser D is also in UG 2 along with user E carpentry workshop Home Alone is activated in both UGs 1 An incoming outside call to the business number is answered by Mrs Smith at the office user D 2 All oth...

Page 522: ...ching switch groups Detailed Description Tab 337 Switching switch groups Tip Identify the significance of the switching states on the labels of the termi nals Interface Operating sequence signalling o...

Page 523: ...on System configuration Tab 339 Switch groups System configuration Reference to Other Features Function Function code Switch switching group x in position y 85 xx y xx 01 20 y 1 3 Parameter Parameter...

Page 524: ...ted again or changed Tip Store function code under a function key System configuration Tab 342 Controlling control outputs System configuration Interface Operating sequence signalling on the ter minal...

Page 525: ...f connecting a door intercom TFE Using an options card ODAB only Aastra 415 430 Via an analogue terminal port FXS In a connection using an options card the equipment or installation is controlled via...

Page 526: ...onnected TFE If the dialled destination depends on the position of a switch group a CDE call number must be entered in the TFE Function in prefix dialling Call user via the door bell Interface Operati...

Page 527: ...MF characters are transmitted automatically to open the door Detailed Description Tab 345 Open door Functions system configuration for connection via options card Tab 346 Opening doors Function Tab 34...

Page 528: ...be dialled by user A in the same way as he would dial an inter nal user Fig 237 Connection to the door intercom Function Function code Open door 74 Call number of the user who is assigned an analogue...

Page 529: ...nected System configuration Tab 352 Door intercom System configuration Reference to Other Features Interface Scope A The door intercom can be dialled up Locally on the system From another PINX1 dialli...

Page 530: ...ia ISDN network or via IP using a time server ISDN time synchronisation The ISDN time synchronization can be activated or deactivated in the Configura tion Manager CM_2 5 1 1 UTC Time synchronisation...

Page 531: ...be configured to 01 00 as the Mas ter time differs from UTC by 1 hour System configuration Tab 354 System time and system date System configuration Reference to Other Features Parameter Parameter val...

Page 532: ...er temporarily borrows the phone from the free seating pool During that time the phone adopts all the user s properties The free seating pool itself has properties similar to those of a user These pro...

Page 533: ...ogged off once the set time has expired The time begins to run down as soon as the user has logged in Log out at The user is logged out every day at the set time Logout time hh mm Log out after Enter...

Page 534: ...allow CFU CFNR on own set 02 02 Protect against allow call waiting intrusion on own set 04 04 Activate clear CFU 21 destination No 21 Activate clear CFU Unconditional on user last configured 21 21 Act...

Page 535: ...r CFNR to preconfigured user 62 62 Activate clear call forwarding to general call with coded ringing 68 68 Trigger Redkey function 73 Parameter Record voice mail greeting with phone x 1 2 3 913 x user...

Page 536: ...remote control System configuration Reference to Other Features Interface Operating sequence signalling on the terminal Scope A When activating and deactivating the feature the user carrying out the...

Page 537: ...related features Tab 357 Detailed Description Tab 360 Externally remote controlled features and system functions Interface Operating sequence signalling on the terminal Scope A A dials the call number...

Page 538: ...remote controlled features using the special digit barring facilities of the external remote control Time limit when entering the remote control sequence The function codes have to be entered within...

Page 539: ...stant on Office 45 Enable Yes Digit barring Selects the internal digit barring for switch position 1 to 3 of switch group 1 Default values Digit barring settings 8 8 8 Aastra 415 430 16 16 16 Aastra 4...

Page 540: ...s Tip The function is not carried out if neither an execution date nor a start stop range is defined This allows you to deactivate entries in the table without having to delete them Features and setti...

Page 541: ...Tab 357 In addition to the remote controlled features the fol lowing functions can also be activated using time control Tab 365 Additional time controlled functions No Func tion codes Start Day Stop D...

Page 542: ...t automatically taken into account 9 9 Hospitality Hotel The Aastra 400 communication server offers you convenient configuration tools for implementing an hospitality and hotel solution operation poss...

Page 543: ...tatus leave maintenance notices or book out minibar items Supports specific functions on Aastra 6710a and Aastra 6730a analogue phones on Aastra SIP phones and on digital system phones see table below...

Page 544: ...Aastra 5380 5380ip User s Guide Medium sized establishments 10 to 100 rooms Functions operated by the receptionist using the web based Aastra Hospital ity Manager application integrated in the communi...

Page 545: ...possibility to log in to the WebAdmin as Hospitality Administrator This function contains all views that are re quired to set up Aastra Hospitality Manager and the Reception menu in Aastra 5380 5380ip...

Page 546: ...r via an IP adapter and a switch for small businesses without IT infrastructure For example Epson thermal line printers combined with IP adapters manufactured by AK Nord Germany are suitable for this...

Page 547: ...without the use of cash the sales staff can then charge the purchase directly to the guest s room The amounts are not stored on the communication server but forwarded to a con nected PMS system The f...

Page 548: ...which the notifica tion is triggered and the response to the answer are handled differently Tip Store function code under a key Wake up service The function codes for the wake up service are identica...

Page 549: ...ets should be used for the guest rooms depending on the room status The selected permission set is active when a guest room is occupied For Occupied Alternative No Name The selected permission set is...

Page 550: ...urcharge can be applied to call charges using a surcharge calculator Depending on the sur charge calculator configuration the surcharge consists of a basic surcharge and a charge based surcharge The c...

Page 551: ...a PMS system via the FIAS Fidelio Interface Application Specifi cation protocol The interface can be switched on and off here PMS link status Active Inactive Indicates the current state of the link s...

Page 552: ...ed in any of the operating instructions User event message The User event message can be generated from any internal terminal using the command 77 nnnn The parameter nnnn is optional and has a value r...

Page 553: ...up calls and to trans fer calls for instance pick up calls This relieves the workload on the reception staff The Office 45 can be used as an operator console the Aastra 1560 Office 1560 as a PC opera...

Page 554: ...operation Operating sequence on the operator console Answer the internal call on the corresponding line key Press the phone box key for internal call 3245 configured Press hold key for enquiry call to...

Page 555: ...ress phone box key 3245 configured Press Enter key Press the End key When the call in the phone box is completed the charge recall signal rings on the operator console and the call charge information...

Page 556: ...l signal rings on the operator console and the call charge information is displayed in the same way as in variant 1 or 2 possibly with a delay depending on the configuration 9 10 Message and Alarm Sys...

Page 557: ...s The licence enables the use of the SMPP protocol and 9d cordless phones to be logged on as system phones A wide range of alarm and message applications as well a cordless DECT phones can then be use...

Page 558: ...full are buffered in the SMSC up to 400 messages Overflow of the phone memory is signalled accordingly on the display of the system phone A new attempt at delivering buffered internal messages is mad...

Page 559: ...inst attacks or hold ups etc text messages may only be used to complement certified alarm systems Text message alarming is only compatible with emergency operation if the communication server and the...

Page 560: ...can be de livered after that Alarms are always routed to the destination defined in the send command Call Forwarding Unconditional and Call Forwarding on No Reply operations have no effect Several al...

Page 561: ...te idle di alling call ringing of the system phone If the Redkey is configured on a function key a distinction can be made between single and double click due to a different assignment of the number m...

Page 562: ...he phone The parameter in the first number memory is added to the ATAS message Manual trigger using the SOS key on the upper side of the phone or automati cally using the man down no movement or escap...

Page 563: ...following also applies for Aastra 630d The alarm server is capable of alarming via the phone using 9 melodies Of these one melody is Pager call and one Vibra call The alarm server is capable of overri...

Page 564: ...tient A requires assistance and presses alarm button A1 by his bedside The Aastra Alarm Server sends an acoustic and visual alarm message e g Alarm Room 20 to the phone of the carer in charge e g nurs...

Page 565: ...m message is deleted from the phone In the patient s room the alarm can be deleted with one key the alarm is cancelled and the alarm message is deleted from the nurse s phone Interface Operating seque...

Page 566: ...e feature see Hot line page 452 combined with the use of an Aastra Alarm Server and the corre sponding configurations Listed below are a few configuration notes On the patient phone set the Force call...

Page 567: ...points and assigned to a room The nursing staff must be configured as endpoints and as a hotline Only then can the Aastra Alarm Server monitor the connections via CSTA interface and respond accordingl...

Page 568: ...Manual Foxkey operated feature in part also using function code M Menu key operated feature in part also using function code ISDN Feature available as a standard ISDN service ETSI signalling and ther...

Page 569: ...84 nn mm 84 nn mm 84 nn mm 84 nn mm 84 nn mm 84 nn mm 84 nn mm Acceptacallordataconnectionwithpreparation Clear preparation for accepting a call from user 87 SC No 87 SC No 87 SC No 87 SC No 87 SC No...

Page 570: ...xx nn or 921 xx nn 911 xx nn or 921 xx nn 911 xx nn or 921 xx nn 911 xx nn or 921 xx nn 911 xx nn or 921 xx nn 911 xx nn or 921 xx nn 911 xx nn or 921 xx nn Announcementservice Delete recording 911 x...

Page 571: ...5 or 56 Appointmentcall Automated configura tion Automatedconfiguration Automatic software update 6 Automaticsoftwareupdate Brokering Brokering in enquiry 2 TM ISDN R2 Brokering with line key TM 2 Bro...

Page 572: ...wardingonNoReply CFNR Activate 61 destina tion No M 61 destina tion No 61 destina tion No 61 destina tion No 61Destinati on No CallForwardingonNoReply CFNR to last configured Dest No 61 M 61 61 61 61...

Page 573: ...with coded ringing 28 28 28 28 28 28 CallForwardingUnconditional CFU Clear to general bell with coded ringing 28 28 28 28 28 28 CallForwardingUnconditional CFU Activate to standard text 24 text No par...

Page 574: ...04 04 04 04 04 04 04 Callwaiting Callbackonbusy CCBS available CCNR user Callbackonbusy CCBS available CCNR user Activate 9 or 37 M3 ISDN R9 or R 37 Callbackonbusy CCBS available CCNR user Clear 37 M8...

Page 575: ...utput Controloutput Activate 74 Call number4 74 Call number9 74 Call number9 74 Call number9 74 Call number9 74 Call number9 74 Call number9 74 Call number9 74 Call number9 Controloutput Deactivate 74...

Page 576: ...xchangeseizure Emergency number Emergencynumber Enquiry Enquiry To own system user No TM ISDN R user No Enquiry To up circuit system 42 user No I 42 user No I 42 user No I 42 user No I 42 user No I 42...

Page 577: ...onnection HOLD Home alone Homealone Activate 49 UG No 49 UG No 49 UG No 49 UG No 49 UG No 49 UG No 49 UG No 49 UG No 49 UG No Homealone Clear 49 UG No 49 UG No 49 UG No 49 UG No 49 UG No 49 UG No 49 U...

Page 578: ...1 RoomNo Hospitality Hotel Enter several missing items minibar on third party phone 51 Art No Quantity Room No 51 Art No Quantity Room No 51Art No Quantity Room No 51 Art No Quantity Room No 51 Art No...

Page 579: ...36 SC No PIN 36 SC No PIN 36 SC No PIN 36 SC No PIN Makingcallswithyourownsettingsonathird partyphone Private calls 46 SC No PIN 46 SC No PIN 46 SC No PIN 46 SC No PIN 46 SC No PIN 46 SC No PIN 46 SC...

Page 580: ...al Musiconhold Open door 74 No Door inter com sys tem 74 No Door inter com sys tem 74 No Door inter com sys tem 74 No Door inter com sys tem 74 No Door inter com sys tem 74 No Door inter com sys tem 7...

Page 581: ...m 27 x hhmm Presence Activate presence sta tus without time date 27 M 27 27 27 27 Presence Deactivate presence status 27 or 27 0 M 27 or 27 0 27 or 27 0 27 or 27 0 27 or 27 0 Presence x profile number...

Page 582: ...1 41 41 41 RingAlone Deactivate 41 41 41 41 41 41 41 41 41 RingAlone Ringing relay with delay line keys and team keys 0 10 20 30 sec 6 Ringingrelaywithdelay linekeysandteamkeys Roommonitoring baby lis...

Page 583: ...groups01 20 Switch group xx in posi tion y xx Group 01 20 y switch pos 1 3 85 xx y 85 xx y 85 xx y 85 xx y 85 xx y 85 xx y 85 xx y 85 xx y 85 xx y Switchoverswitchgroups01 20 System time System date S...

Page 584: ...eyfunction Two company configu ration 9 Two companyconfiguration User groups selecta ble Usergroups selectable Log into all user groups 4800 4800 4800 4800 4800 4800 4800 4800 4800 Usergroups selectab...

Page 585: ...elete recording x 1 2 3 7 8 913x nn or 923x nn 913x nn or 923x nn 913x nn or 923x nn 913xx nn or 923x nn 913x nn or 923x nn 913x nn or 923x nn 913x nn or 923x nn 913x nn or 923x nn 913x nn or 923x nn...

Page 586: ...one integration level 2 is required for features introduced with 2 except Office 25 and Aastra 5360 5360ip 3 for internal calls only 4 call number assigned to this control output in the numbering plan...

Page 587: ...repair or replace the product at no charge if returned within the warranty period Repair Notice To the extent that the product contains user generated data you should be aware that repair of the good...

Page 588: ...any liability of Aastra in relation to a failure to comply with a guarantee that applies under Divi sion 1 of Part 3 2 of the ACL to a supply of goods or services This express warranty sets forth the...

Page 589: ...upply of the services or ii the payment of the cost of resupply and b in the case of goods i the replacement of the goods or the supply of equivalent goods or ii the repair of the goods or iii the pay...

Page 590: ...Forwarding on No Reply CFNR 378 Call Forwarding Unconditional CFU 370 Call Forwarding Unconditional if no answer 190 Call Forwarding Unconditional to exchange 373 Call logging 287 Call Logging CL 287...

Page 591: ...el 542 Hotline 452 566 I ICC 290 ICL 306 Identification elements 73 Incoming Call Logging ICL 306 Incoming traffic 182 Individual charge counting ICC 290 Individual receipt format 339 Information 458...

Page 592: ...Room monitoring 488 Route 120 Routing element 109 Routing Table 227 S Safety icons 18 Shared Numbering Plan 71 Signalling from one user to another user 282 Silent intrusion 442 SIP access 31 SIP Prov...

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Aastra 400 Series, System Manual

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Summary of Contents for 400 Series

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