General Terms of Warranty
1. The “goods” shall mean the goods described in the purchase agreement.
2. “The customer” shall mean the original purchaser under the purchase agreement.
3. “The Company” shall mean A. O. Smith India Water Products Private Limited.
4. The “Purchase Agreement” shall mean the General Terms and Conditions of Sale agreed upon by
the customer and the Company as printed on the Invoice.
5. “Invoice” shall mean the Invoice issued for the Unit by the Company or Authorised Dealer to the
customer describing the goods and indicating, inter alia, the total purchase price thereof, the
name of the customer and the place where the goods are to be installed.
6. “User Guide” shall mean the instructions for installation leaflet published by the Company and
delivered to the customer.
Note:
Follow any one for registration of the Extended Warranty
•
Call our dedicated
Customer Care No.
1800-103-2468/1860-500-2468.
•
To register for the warranty details of your Water Heater visit
www.aosmithindia.com
Post Warranty
1. The customer may be offered a yearly Service Contract at the prevailing Company rates and terms.
2. In case the customer does not wish to enter the Service Contract, he has an option to call our
Customer Care Centre and get A. O. Smith Water Heater unit serviced on actual basis i.e. by
paying the Labour Cost and Spares needed to attend to that Service or Complaint Call at the
prevailing Company rates. Such service will be rendered by the Company in towns or places
where the Company has its Authorised Service Providers.
3. In case of product repair after warranty by Authorised Service Provider, all expenses of
transporting the goods to and from the Authorised Service Provider shall be borne by the
customer directly.
4. If, during such service, it is necessary for the Company or Authorised Service Provider to replace
or repair defective components or parts, the customer shall be required to pay for the same as
per the Company's prevailing price list.
The courts of competent jurisdiction at Bengaluru, Karnataka shall have exclusive jurisdiction over all
matters arising out of any disputes in relation to the product.
Jurisdiction
1. Different models have different service delivery levels.
2. Service level mentioned for particular models are applicable for metros and ‘A’ Class cities, e.g.
Delhi and NCR, Bengaluru, Hyderabad, Kolkata, Pune, Goa, Cochin, Chennai, Chandigarh and
Ahmedabad.
3. Service level deliverables are valid up to city municipal limit only.
4. Service level may differ in case of public holidays and unavoidable conditions due to natural
calamities, any political and regional regulations.
5. Power of 1 valid service is applicable for calls registered at A. O. Smith Call Centre before 4 p.m. only.
Expert Company Service - Power of 1
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