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4

taBlE of ContEnts

IntroduCtIon

this manual contains the operating instructions for the commercial electric Xi control. It is intended to be used in conjunction with 

the water heater instruction manual.

SAFE INSTALLATION, USE AND SERVICE................... 2
GENERAL SAFETY INFORMATION ............................... 3
Precautions...................................................................... 3

Hydrogen Gas (Flammable)

 ............................................ 3

INTRODUCTION ............................................................. 4
Preparing for the Installation............................................ 4
ELECTRICAL DATA ......................................................... 5
General ............................................................................ 5
Branch Circuit .................................................................. 5
Heater Circuits ................................................................. 5
Control Circuits ................................................................ 5
Power Circuit ................................................................... 5

WIRING DIAGRAMS ....................................................... 6

TEMPERATURE REGULATION ..................................... 7

HIGH TEMPERATURE LIMIT CONTROLS (ECO)

 ......... 7

THERMOSTAT CONTROLS ........................................... 7

Temperature Adjustment.................................................. 7

CONTROL SYSTEM OPERATION ................................. 8

TROUBLESHOOTING CHECKLIST

 ............................. 21

Not Enough or No Hot Water ......................................... 21

Water Is Too Hot ............................................................ 21

Water Heater Makes Strange Sounds

 ........................... 21

Leakage Checkpoints

 .................................................... 21

Thank You for purchasing this water heater.  Properly installed and 

maintained, it should give you years of trouble free service. 

Abbreviations Found In This Instruction Manual:

•    ANSI - American National Standards Institute
•    ASME - American Society of Mechanical Engineers
•    NEC - National Electrical Code
•    NFPA - National Fire Protection Association

prEparInG for thE InstallatIon

1.  Read the “General Safety” section of this manual first and then 

the entire manual carefully. If you don’t follow the safety rules, 

the water heater may not operate safely. It could cause DEATH, 

SERIOUS BODILY INJURY AND/OR PROPERTY DAMAGE. 

 

This manual contains instructions for the installation, operation, 

and maintenance of the water heater. It also contains warnings 

throughout  the  manual  that  you  must  read  and  be  aware  of. 

All  warnings  and  all  instructions  are  essential  to  the  proper 

operation  of  the  water  heater  and  your  safety.  READ  THE 

ENTIRE  MANUAL  BEFORE  ATTEMPTING  TO  INSTALL  OR 

OPERATE THE WATER HEATER.

 

General outline diagrams are in this manual. These diagrams 

will  serve  to  provide  the  installer  with  a  reference  for  basic 

installation  of  this  product.  IT  IS  NECESSARY  THAT 

ALL  WATER  PIPING  AND  THE  ELECTRICAL  WIRING 

BE  INSTALLED  AND  CONNECTED  AS  SHOWN  IN  THE 

DIAGRAMS.

 

Be  sure  to  turn  off  power  when  working  on  or  near    the 

electrical system of the water heater. Never touch electrical 

components with wet hands or when standing in water. When 

replacing  fuses  always  use  the  correct  size  for  the  circuit. 

Use same size and type of fuse when replacing.

 

The principal components of the heater are identified on page 6. 

The model and rating plate on page 7 interprets certain markings 

into useful information. Both of these references should be used 

to identify the heater, its components and optional equipment.

2.  The  installation  must  conform  with  these  instructions  and  the 

local  code  authority  having  jurisdiction  and  the  requirements 

of the power company. In the absence of code requirements, 

follow NFPA-70 (current edition). The National Electrical Code 

may  be  ordered  from:  National  Fire  Protection Association,  1 

Batterymarch Park, Quincy, MA 02269.

3.  If after reading this manual you have any questions or do not 

understand  any  portion  of  the  instructions,  call  the  toll  free 

number on the back cover for further assistance. 

 

A sample rating plate and barcode tag are shown on page 7 of 

this manual. In order to expedite your request, please have the 

serial number and item ID from the barcode tag available for the 

technician.

4.  Carefully  plan  your  intended  placement  of  the  water  heater.  

Examine the location to ensure the water heater complies with 

the “Locating the New Water Heater” section in this manual.

 

Clearance must be maintained so that the coil bundle may be 

removed for servicing after installation.

 

Installation  and  service  of  this  water  heater  requires  ability 

equivalent to that of a licensed tradesman or qualified agency 

(page 2) in the field involved. Plumbing and electrical work are 

required.

5.  For installation in California this water heater must be braced or 

anchored to avoid falling or moving during an earthquake. See 

instructions for correct installation procedures. Instructions may 

be obtained from California Office of the State Architect, 1102 Q 

Street, Suite 5100, Sacramento, CA 95811.

6.  Massachusetts Code requires this water heater to be installed in 

accordance with Massachusetts 248-CMR 2.00: State Plumbing 

Code and 248-CMR 5.00.

Summary of Contents for DHE200 THRU 10

Page 1: ...Manual place these instructions adjacent to heater and notify owner to keep for future reference COMMERCIAL ELECTRIC WATER HEATER MODELS DVE 150 THRU DVE 10000 DHE 200 THRU DVE 10000 UP TO 150KW A DI...

Page 2: ...about the type of hazard what can happen if you do not follow the safety message and how to avoid the risk of injury The California Safe Drinking Water and Toxic Enforcement Act requires the Governor...

Page 3: ...perly may also cause erratic control system operation on ELECTRONIC CONTROL models This water heater must be connected to a grounded metal permanent wiring system or an equipment grounding conductor m...

Page 4: ...DIAGRAMS Be sure to turn off power when working on or near the electrical system of the water heater Never touch electrical components with wet hands or when standing in water When replacing fuses al...

Page 5: ...ter circuits and includes wiring diagrams Control Circuits The water heater is equipped with an electronic control system The system includes a CCB Central Control Board circuit board an immersion tem...

Page 6: ...C1 C5 C4 C3 C2 C1 N GRN GRN BLK BLK X FMR ECO TEMP 120V BLK BLU RED RED RED RED SDI 24V X FMR PRIMARY FUSES X FMR 120V SEC SEC FUSE PILOT SWITCH BLK BLK JUMPER TO DISPLAY LWCO 5 4 3 2 1 FUSES CNTCTR...

Page 7: ...m Never allow small children to use a hot water tap or draw their own bath water Never leave a child or disabled person unattended in a bathtub or shower The water heater should be located in an area...

Page 8: ...irectly above each button on the LCD screen The function will change depending on what menu is currently displayed or what menu item is selected When no text appears on the LCD screen above an Operati...

Page 9: ...used the fault is corrected Power to the water heater must be cycled off and on to reset the control system Note cycling power will not reset the control system if the condition that caused the fault...

Page 10: ...peration total heating cycle time heating cycle count heating element s cycle count and on time along with UIM and CCB software revisions can be viewed in this menu Current Fault Alert Displays any cu...

Page 11: ...d with 3 heating elements with an Operating Set Point of 120 F and all Differential settings at 2 F the On Off sequencing of heating elements would be as follows ELEMENT NUMBER DIFFERENTIAL SETTING TU...

Page 12: ...eratures is not selected use the Up and Down buttons to select this menu item With the Operating Set Point selected highlighted in black in the Temperatures Menu press the Operational Button underneat...

Page 13: ...ontacts on the external control per all applicable building codes This is a switching circuit only DO NOT apply any external voltage or connect any load IE relay coil to either circuit Element On Disp...

Page 14: ...or not Daily Operating Mode Sun Mon Tue Wed Thu Fri Sat Seven daily sub menus are listed at the bottom of the Economy Mode Setup menu There are 3 Operating Modes in each sub menu Normal Operation All...

Page 15: ...ss the Operational Button underneath CHANGE to activate the adjustment mode for the Setpoint Adjustment value Use the Up Down buttons to change the Setpoint Adjustment to the desired value The Setpoin...

Page 16: ...s to ACCEPT CANCEL when the adjustment mode is activated and how the current setting is outlined rather than highlighted in black Press the Operational Button underneath ACCEPT to enter and confirm th...

Page 17: ...E buttons to enter the Mon sub menu as described above Use the Up Down buttons to select highlight in black the Normal Operation Between setting Press the Operational Button underneath SELECT to chang...

Page 18: ...ternal notification when current tank temperature drops below programmable Alarm SP Fault or Alert Used for external notification whenever a Fault or Alert condition is active Fault Used for notificat...

Page 19: ...menu displays non adjustable operational information The control system records and stores the last 9 Fault and Alert messages in chronological order in this menu The most recent will be at the top o...

Page 20: ...actory Defaults ACTION DISPLAY From the Main Menu use the Up Down buttons to select highlight in black the Restore Factory Defaults menu Press the Operational Button underneath SELECT The Restore Fact...

Page 21: ...e sounds are normal however the tank bottom and elements should be cleaned Refer to MAINTENANCE section of this manual for details 2 Some of the electrical components of the water heater make sounds w...

Page 22: ...A DIVISION OF A O SMITH CORPORATION RENTON WASHINGTON Technical Support 800 527 1953 Parts Department 800 433 2515 www hotwater com...

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