8x8 Inc Packet8 Virtual Office User Manual Download | Manualshive

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Summary of Contents for Packet8 Virtual Office

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Page 3: ...ts Introduction 1 Phone Parts Checklist 1 Installation 3 Setting Up the Telephone 4 Voicemail System 9 Calling Features 12 Extension Manager 16 Using the Telephone 16 System Services 23 Limited Warranty 25 Support 25 ...

Page 4: ...perate according to the preloaded scripts Please use the interac tive menu and soft buttons to access features provided by your Packet 8 Virtual Office Service Phone Parts Checklist Remember to save your sales receipt in case you ever need warranty service Check to make sure your package includes the items described below Telephone base AC DC adapter Telephone handset Wall mount bracket Phone line...

Page 5: ...Directory button to begin using directory features 17 Button to connect or to disconnect voice path to headset 18 Redial button to redial last called number 19 Mute with indicator to mute transmitter LED is on when active 20 Pause button use only in programming 21 Goodbye to hang up a call at any time 22 Speaker button to activate or to deactivate speakerphone 23 Menu button to set telephone opera...

Page 6: ... manually Network settings for static fixed IP address including DNS can be set by holding the Reset button on the adapter while plugging in the power and typing them in via the handset 1 Hold the Reset button while you power on the adapter 2 Release the button within a few seconds of powering on 3 You will hear a repeating high pitched beep sound 4 Type in static fixed IP address net mask gateway...

Page 7: ... the wall mount bracket into the holes at the rear of the phone bottom Press and latch the tabs at the thicker end of the wall bracket into holes at the front end of phone The back of the phone should then have two round plastic holes that can be used to hang your phone on the wall 2 Use the two round holes to hang the phone on the wall plate on your wall If you do not wish to mount your phone on ...

Page 8: ...2 seconds 3 Press the Save button to select the Ring Tone 1 or 4 Press the button or the button to select another ringing tone 5 After the end of the desired ringing tone press the Save button to select the ringing tone Clearing Message Waiting Indicator To Clear Message Waiting indicator Note Only used in the event the Message Warning Indicator does not go away after checking voicemail Adjusting ...

Page 9: ...ton to decrease the receiver volume 4 Press the Headset button or the Goodbye button when the desired receiver volume is reached Adjusting Speakerphone Receiver Volume The normal setting for speakerphone receiver volume is 6 ranges from 1 8 if you need to adjust the speakerphone receiver volume 1 Press the Speaker button and listen to the dial tone 2 Press the right side of the Volume button to in...

Page 10: ...position and enter the next character 8 If you will use a different button to enter the next character simply press that button The cursor will move to the next position automatically 9 To insert a space the button to move the cursor to the right 10 To re enter a character press the button or the button to move the cur cor to the character you wish to modify 11 After entering all characters press ...

Page 11: ...splayed 3 You can also press the appropriate keypad but ton one or more times to reach the first charac ter of the name for which you are searching For example by pressing two times the first record with a name start ing with K is displayed Press the button and the next K listing is displayed 4 To dial the number displayed press the Dial Enter button The speakerphone is activated automatically bef...

Page 12: ...nd last name to appear in the dial by name and company directory from the auto attendant and one number access greeting To Log into Voicemail From your extension 1 Dial the access number 555 or press the Voicemail soft key on the Virtual Office phone 2 Enter user password and press From another Virtual Office extension 1 Dial 500 2 Enter your extension number press 3 Enter voicemail Password From ...

Page 13: ...tening to a voicemail if caller ID is recognized Virtual Office will call the person back To return to voicemail while still on the call press and you will be returned to that voicemail To return to the main menu press Press 3 for group messages this prompt is only played if you belong to a group extension For the main menu press To establish or change a greeting press 2 To record your first and l...

Page 14: ...en press You will hear dial tone Press 9 and dial the number to initiate your call If on a cellular or mobile phone you can access our low international calling rates by dialing into your voice mail to originate call Message Playback Control When listening to messages the system gives the user several options To hear more options press 0 Press 1 to obtain more information about the message The fol...

Page 15: ...o record your weekend greeting press 7 To record your vacation greeting press 8 Selecting the Voicemail Greeting to Play From voicemail s main menu select 5 and then follow the prompts to select which greeting callers will hear Business hours greeting press 1 After business hours greeting press 2 Lunch time greeting press 3 Meeting greeting press 4 Weekend greeting press 5 Vacation greeting press ...

Page 16: ...ly multiple call handling gives telephone users the ability to toggle between calls Multiple call waiting is configured at sign up of the service and changes to enable or disable multiple call handling can be made on a per call basis or setup online 70 call waiting disable This is on a per call basis before a call is placed Full time call disable is an option set from the Extension Manager Taking ...

Page 17: ...hat helps avoid missing important calls In some cases all calls for a particular extension may be forwarded to a cell phone to give the impression a mobile person on a mobile phone is located in the office For warding can also be used outside the office when an important caller is expected All forwarding rules and routing can be managed from a remote location through an individual s voicemail or f...

Page 18: ...ick up your extension handset or press speaker and press 032 and your phone will simply ring until answered or caller hangs up Internet Outage Handling Now even one more level of extension routing control for Virtual Office In addition to busy ring no answer and forward all calls users can set a unique number on an extension basis to have calls forwarded in the event of an internet outage at the e...

Page 19: ...ng duration and forwarding destinations Other settings in Extension Manager including forwarding rules one number access caller ID blocking call waiting disable and other unique settings Using the Telephone To Call an Outside Number Pick up the phone or press Speaker Dial 9 and then the number if in same area code or 9 1 area code To Call Another Extension Pick up the phone or press Speaker Dial t...

Page 20: ... default to voicemail To Make a Call while On The Phone 1 Press Hold New Call and dial the number Editing a Telephone Number before Dialing You can enter the telephone number you wish to dial before lifting handset or pressing the Speaker button 1 Use the keypad to enter the telephone number The number is displayed on the screen 2 If you enter one or more wrong digits press the button one or more ...

Page 21: ... Hanging up the handset will not disconnect the call when the Speakerphone is activated You have to press the Speaker or the Goodbye button to disconnect the call 4 If the speakerphone is not activated simply hang up the handset and the call will be disconnected Switching Between the Headset and the Speakerphone To switch between a call from the headset to the speakerphone during a conversa tion 1...

Page 22: ...h the ability to pass a caller to another person either inside the company or outside to an extended phone Transferring a call can be done without notifying the recipient unsupervised or can be announced supervised by you to the recipient before being passed on Unsupervised Transfer From the Virtual Office phone while on a call 1 Press the Transfer button 2 Dial the extension or phone number of th...

Page 23: ...ated by calling out of a call and conferencing in but also by adding a call waiting to an existing call To Call Out and Conference In Someone using the Virtual Office Phone While on a call 1 Press the Conf In button 2 Call the desired third party s number 3 When the third party answers the conference will be in session From an Analog Phone While on a call 1 Press Flash 7 2 Call the desired third p...

Page 24: ...reen use the Join Parties to connect the two callers and drop yourself from the call From an analog Phone To Join Parties and Drop yourself Press Flash 4 Conf All 3 Connecting Three Parties Together When a call is placed using Hold NewCall or Answered using Retrieve Alternate pressing the More and pressing the Conf All 3 to connect the callers uo to three prople or lines From an analog Phone Conne...

Page 25: ...lephone in a state that will not ring and calls will be automatically for warded to voicemail Do Not Disturb DND ON On From the Virtual Office phone in the idle state 1 Press the DND On button a stuttered dial tone will indicate activation of DND On From any analog phone 1 Pick up the phone 2 Press 8 to turn on DND a stuttered dial tone will indicate activation of DND Do Not Disturb DND OFF Off Fr...

Page 26: ...nnected callers An unlimited number of conference bridges can be in session at the same time To Set up a Conference 1 Call into the bridge 556 or from outside the Virtual Office 2 Select 2 to create a conference bridge Extension and password rights are needed to initiate a conference bridge 3 From outside or from another extension enter extension and then press 4 From outside or from another exten...

Page 27: ...ge Controls During the Conference Call Pressing by any of the participants will mute the participant from the confer ence Then he or she will hear the following prompts for action To list the participants in the conference press 1 To return to the conference press To leave the conference press 9 To enter administrator mode press 5 To list all participants in the conference press 1 To add a partici...

Page 28: ...ted States What Is Covered Any defect in materials or workmanship for one year See Packet8 Virtual Office terms and conditions Support Web FAQs www packet8 net support faqs Email virtualoffice packet8 net Phone 888 898 8733 and press option 1 for Virtual Office Outside the U S 408 687 4120 ...

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