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e. Mark your shipping container with the RMA number to expedite handling by
customs or your supplier at 5DT.
f. Ship prepaid to your supplier or to 5DT. Shipping charges to 5DT are your
responsibility. COD shipments will not be accepted by 5DT.
g. When completing customs or courier documentation, please clearly indicate: "Unit
returned for repairs under warranty. Not for resale. No commercial value. Amount
shown is for customs purposes only."
h. If you are shipping the unit internationally, you must supply/attach a commercial
invoice with your shipment, otherwise the customs authorities in the destination
country will not release the shipment. The invoice must indicate a value. We
suggest that you assign a value of US$50 (maximum) on the invoice, so that 5DT
is not required to pay excessive import taxes on this product.
i. It is important that you assign the same maximum value of US$50 to both the
invoice and the courier waybill.
j. If you do not adhere to the warranty claim instructions and 5DT has to incur costs
to release the shipment from customs, these costs will be for your account. 5DT
will not return your product until these costs are paid.
5DT is not responsible for any damage that may occur during shipping.
Ship via courier to your supplier or (if arranged) to:
US and Americas - 5DT Inc
2005 De La Cruz Blvd. Suite 292
Santa Clara, CA 95050, USA
Tel: +1 408 748-1316
Fax: +1 408 748-1329
e-mail: [email protected]
Rest of World –5DT (Fifth Dimension Technologies)
25 De Havilland Crescent, P.O. Box 5
Persequor Park, 0020
Pretoria, South Africa
Tel: +27 12 349 2690
Fax: +27 12 349 1404
Email: [email protected]
