3M SST, Manual

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70 • Appendix B Order and Return Procedures 75-0302-1450-8, Version 1 SST Transport and Burster Mechanism Manual
Requesting a Repair
If a problem occurs with a product part, in many cases you can return the part to the Repair
Center for repair. All repairs require the following:
- Returned Materials Authorization (RMA) form.
- Purchase order (PO) number. A PO number is required whether the repair is under warranty
or not.
To request a repair:
1. Contact Product Support at 877-777-3571; the 3M global number is 512-984-9255.
2. Acquire a PO number from your company.
3. Fill out the RMA form. In addition to the Customer and Product information, be sure to
include the following information:
- In the Customer PO Number field, enter the PO number assigned by your company. A
PO number is required whether the repair is under warranty or not.
- If the part is under warranty, enter the original sales order number in the Warranty box.
- If the part is no longer under warranty, check the Billable box.
- To expedite the repairs, check Yes next to Expedited Service Requested.
Note: The cost of expedited service is indicated on the RMA form.
4. E-mail or fax the form to the e-mail address or fax number provided on the bottom of the
form. Within 36 hours, you will receive an RMA number from 3M Customer Support.
5. Ship the part to the address indicated on the RMA approval.
SHIPPING/RECEIVING NOTICE
Include the RMA number on the shipping label. 3M cannot accept packages
without RMA numbers.