PANNORAMIC® DESK FLASH DX
TROUBLESHOOTING
INFORMATION FOR USE
–
FOR INVESTIGATIONAL USE ONLY.
THE PERFORMANCE CHARACTERISTICS OF THIS PRODUCT HAVE NOT BEEN ESTABLISHED.
59
•
Possible cause
: Typing error
•
Solution
: Make sure that
User name
and
Password
strings or the
PIN
code are all
entered correctly and Caps Lock is off, as these fields are case-sensitive.
Notice:
Upon unsuccessful login despite entering credentials/PIN correctly, contact your system
administrator.
If the Scanner Cannot Read the Barcode on the Label Area
•
Possible cause
: The barcode printed on the label is scratched, damaged, and
therefore, unreadable. Check the following:
o
Only one barcode is visible on the label area
o
Solution
: The glass slide must be identified with one single barcode only
o
There is no dirt, smear, bleaching, or staining on the label area
o
Solution
: Clean the label surface or print a new one
o
Label orientation or location is not correct
–
See chapter
Preparation of Glass
Slides
for more information on how labels can be affixed on slides
o
Solution
: Remove label, then print and stick a new label in accordance with
the steps described in section
Preparation of Glass Slides
o
Incorrect barcode type is used
o
Solution
: See section
Preparation of Glass Slides
for the barcode types that
can be identified by the software. Remove the label if it includes a barcode
that is not recognized by the software, and print a new label that includes a
barcode that is identifiable by the software
