F-11
Telephone Technical Support and Repair
To enable telephone support and other service benefits, you must first register your
product at
http://eSupport.3com.com/
Warranty and other service benefits start from the date of purchase, so it is important to
register your product quickly to ensure you get full use of the warranty and other
service benefits available to you.
When you contact 3Com for assistance, please have the following information ready:
Product
model
name, part number, and serial number
Proof of
purchase
, if you have not pre-registered your product
A list of
system
hardware and software, including revision level
Diagnostic error messages
Details
about
recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first obtain a return
authorization number (RMA). Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be returned to the sender unopened,
at the sender’s expense. If your product is registered and under warranty, you can
obtain an RMA number online at
http://eSupport.3com.com/
. First time users will
need to apply for a user name and password.
Contact Us
3Com offers telephone, e-mail and internet access to technical support and repair
services. To access these services for your region, use the appropriate telephone
number, URL or e-mail address.
Find a current directory of contact information posted on the 3Com web site at
http://csoweb4.3com.com/contactus/
.
