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Page 1: ...http www 3com com Part Number 900 0464 01 AB Published August 2007 VCX Connect Installation and Configuration Guide VCX Connect IP Telephony Solution System Release 7 1 VCX Connect 100 VCX Connect 200...

Page 2: ...a and as such is provided with only such rights as are provided in 3Com s standard commercial license for the Software Technical data is provided with limited rights only as provided in DFAR 252 227 7...

Page 3: ...g Configuration Information 13 Accessing a VCX Connect Server 14 Obtaining a License 15 VCX CONNECT SERVER INSTALLATION Installing a Primary and Secondary Pair of VCX Connect Servers 17 Overview of th...

Page 4: ...se on the Secondary Server 32 Backing up the Database on the Primary Server 33 Copying the Database Backup File to the Secondary Server 33 Restoring the Database on the Secondary Server 34 Configuring...

Page 5: ...leshooting 53 SAMPLE CONFIGURATION SCRIPTS Sample Configuration Scripts 55 Networking Sample Script 55 Reconfiguration Sample Script 60 OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS Register Your Product t...

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Page 7: ...information on these topics Chapter 1 Introduction Documentation Resources Differences Between VCX Connect and Enterprise VCX Preconfigured Parameters Hardware Platforms Configuration Overview Chapte...

Page 8: ...stem Administration Guide Describes the configuration processes that a System Administrator uses to set up the IP Messaging services on a VCX system VCX IP Messaging Module User Guide 3Com Native Inte...

Page 9: ...Connect 200 Server The hardware documentation for the VCX Connect 200 server is located in the shipping box with the server Differences Between VCX Connect and Enterprise VCX This section describes s...

Page 10: ...any ringing call to a member of the group may be answered by dialing the group pickup extension Hunt Groups Enables telephones at the VCX Connect site to be assigned to 3 different types of Hunt Grou...

Page 11: ...o not modify these samples Instead keep them for reference and create new items based on the samples CAUTION Before you create any new parameters modify the network parameters of your VCX Connect serv...

Page 12: ...works with external FXO analog gateways or digital T1 gateways that provide connections to the public telephone network Additionally external analog FXS gateways provide connection to analog devices...

Page 13: ...me of these parameters must be modified in order to accommodate the servers to your network When you run the vcx config network or the vcx reconfigure script to modify the network and other parameters...

Page 14: ...aracteristics DB9 female connector on each end Sufficient length to reach from the serial port on the PC to the serial port on the VCX Connect 200 server Remotely To perform the initial network reconf...

Page 15: ...t additional telephones or voice mailboxes you must purchase additional telephone and or voice mailbox licenses The instructions on how to obtain additional licenses can be found in the VCX Installati...

Page 16: ...has a license for 25 additional telephones 50 total and 25 additional voice mailboxes 50 total The secondary server has only the default licenses and can support only 25 telephones users and voice mai...

Page 17: ...der to support continued operation if the primary server becomes unavailable The IP Telephony and IP Messaging services fail over to use the secondary server until the primary server is restored to op...

Page 18: ...Networking Parameters 1 Connect the eth0 interface of each VCX Connect server to a hub or switch that is not connected to any network CAUTION VCX Connect 200 servers have two Ethernet interfaces The V...

Page 19: ...passwords are found later in this section See Changing Default Passwords on page 22 5 On the primary VCX Connect server run the vcx config network wizard script see Networking Sample Script on page 5...

Page 20: ...CX Connect server Use this default IP address to access the media gateways in the VCX Connect servers Primary VCX Connect 100 Server Gateways 192 168 1 200 Secondary VCX Connect 100 Server Gateways 19...

Page 21: ...do not need to configure a default gateway IP address 3 On the PC open a browser and enter the media gateway IP address in the address text box 4 Reconfigure the network parameters of the media gatew...

Page 22: ...tain and install license keys see VCX Installation Guide Pre Installation Guidelines License Keys Changing Default Passwords To change the default passwords for the app cworks oracle root tomcat and v...

Page 23: ...aration VCX Connect servers can be preconfigured and later taken to the end customer site or they can be configured at the customer site In either case the configuration work is done first and the ser...

Page 24: ...om strongly recommends that for security reasons customers change the default passwords on these VCX accounts app cworks oracle root tomcat vcx Instructions on how to change these account passwords ar...

Page 25: ...on See Documentation Resources on page 8 to identify the correct manual For a VCX Connect 200 server the media gateways are separate units and have this default IP address 10 10 10 10 1 Connect the me...

Page 26: ...ect 200 servers come from the factory with pre installed licenses to support 25 telephone users 25 voice mailboxes If you obtained additional licenses install the license key on the primary server For...

Page 27: ...ese major steps Preparation Configuring Networking Parameters Configuring the Media Gateways Installing a License Key Changing Default Passwords Configuring the Media Gateways Reconfiguring the Second...

Page 28: ...of the network parameters of the primary server If you want to add or change such items as a DNS or NTP server you can answer yes to the network configuration prompt and then supply the new informati...

Page 29: ...account pvadmin CAUTION The default password for the root account is pvadmin 3Com strongly recommends that for security reasons customers change the default passwords on these VCX accounts app cworks...

Page 30: ...xes For instructions on how to obtain a license key see VCX Installation Guide Pre Installation Guidelines License Keys Changing Default Passwords To change the default passwords for the app cworks or...

Page 31: ...ver the media gateways are typically already in place because they were installed and configured when the primary VCX Connect server was installed If you purchased additional media gateways with the s...

Page 32: ...l know about and work with the primary server 3 Accept the default answer no to the network configuration prompt 4 In the VCX Services section of the vcx reconfigure script the answers that you provid...

Page 33: ...enter the site description that you configured for the VCX Connect servers The script creates a backup file containing the VCX database By default the file is located here opt 3com VCX vcxdata db expo...

Page 34: ...the cworks account and enter these commands cd opt 3com VCX vcxdata bin restoreVcxdata 2 The script prompts you to confirm that the tomcat and vcxdata processes have been stopped Enter y to confirm 3...

Page 35: ...as been completed Configuring Mirroring for IP Messaging When you add a secondary VCX Connect server after the primary server has been in operation for some time you must Back up the IP Messaging data...

Page 36: ...z msgm4 tgz msgm5 tgz msgm6 tgz msgm7 tgz msgm8 tgz msgm9 tgz pg tgz table tgz vmcdr tgz vmlog tgz Copying the IP Messaging Backup Files to the Secondary Server To copy backup files to the secondary V...

Page 37: ...ables window that appears click the SS button to select all the tables that are synchronized with Intelligent Mirroring A selection of the check boxes on the left are enabled 6 Click the UD button to...

Page 38: ...38 CHAPTER 2 VCX CONNECT SERVER INSTALLATION...

Page 39: ...40 IP Messaging Configuration on page 42 Additional Configuration Steps on page 43 Resource Files on page 44 Configuring Telephones on page 45 Additional Adminstrative Tasks on page 45 About VCX Admin...

Page 40: ...P Messaging voicemail server or Music On Hold MOH server Configuring Patterns Page 260 3 Define end points An end point is a device to which a call may be sent End points include the VCX Call Processo...

Page 41: ...d to determine the location of a caller who has dialed the emergency number Configuring Emergency Services Page 129 11 Create one or more phone profiles A phone profile includes a set of attributes fo...

Page 42: ...or security reasons 3Com strongly recommends that customers change the default password for this account See About the IP Messaging Provisioning Password on page 47 for instructions on how to change t...

Page 43: ...fault password for all accounts on each VCX Connect server For information on how to change the default password for the admin account see About VCX Administrator Web Passwords later in this document...

Page 44: ...corresponding cell in the table blank Resource Files The VCX Connect server includes the following sample files in the opt 3com downloads directory The Import Data tool in the VCX Central Manager int...

Page 45: ...ins sample configuration parameters that can be applied to a To purchase the Convergence Client software open a browser and navigate to the web site of iQ NetSolutions Inc http www iqnsi com Configuri...

Page 46: ...the default passwords log in to the root account on the server and enter the following commands cd opt 3com VCX tomcat scripts admincfg This script generates the following prompts This script will ch...

Page 47: ...tions on how to install the Cygwin X software on a PC see Installing Cygwin X in the IP Messaging Module Operations and System Administration Guide The instructions in this section assume that you hav...

Page 48: ...rd text box 3 In the Main Menu window that appears double click Administrator Profile 4 In the Administrator Profile window that appears type root in the Login ID text box and press the Enter or Retur...

Page 49: ...you are connecting to the VCX Connect server using the ssh secure shell utility you will lose your connection to the server when the server reboots Typically you will be able to reconnect to the serv...

Page 50: ...50 APPENDIX A UPGRADING VCX SOFTWARE...

Page 51: ...lar USB storage device will work with the VCX Connect product There are so many manufacturers and models that comprehensive testing was impossible Supported File Systems The VCX Connect system support...

Page 52: ...nd then enter this command ls 4 Look for the presence of this device in the list usbdisk 5 Mount the USB storage device using this command mount mnt usbdisk CAUTION After you you have mounted the USB...

Page 53: ...aw the USB device and if so what it used for a device name USB devices are treated as virtual SCSI devices so look for recent events in the messages file that contain device names that begin with the...

Page 54: ...54 APPENDIX B USB DEVICES...

Page 55: ...order to configure the network parameters only If you run this script on a secondary VCX Connect server the script questions are identical but your answers must be changed slightly for the secondary...

Page 56: ...format Configuring DNS Servers Enter DNS servers one at a time When done enter 0 0 0 0 to stop Primary DNS Server Secondary DNS Server Tertiary DNS Server 0 0 0 0 Enter up to three IP addresses one f...

Page 57: ...ll this system use UTC no Press the Enter or Return key to accept the default answer and use local time Please select a geographic location from the following list 1 Africa 2 Americas 3 Antarctica 4 A...

Page 58: ...ana Daviess Dubois Knox Martin Perry Counties 8 Central Time Indiana Pike County 9 Central Time Michigan Dickinson Gogebic Iron Menominee Counties 10 Central Time North Dakota Morton County except Man...

Page 59: ...S Servers 151 104 25 103 205 142 126 139 Search Domains ne 3com com NTP Servers 0 pool ntp org 1 pool ntp org 2 pool ntp org Time Zone America New_York Is all of the above information correct yes Pres...

Page 60: ...ry VCX Connect server in order to configure the network parameters and additional configuration parameters If you run this script on a secondary VCX Connect server the script questions are identical b...

Page 61: ...g reconfiguration Preparing For Reconfiguration Do you want to change this system s networking configuration Answer yes if you want to modify the system s IP addresses default gateways or hostname If...

Page 62: ...hree IP addresses one for each DNS server that you want the VCX Connect server to know about Configuring DNS Search Path Press Enter to leave the current path unchanged or specify a new search path wi...

Page 63: ...Ocean 7 Australia 8 Europe 9 Indian Ocean 10 Pacific Ocean Enter continent 2 Press the Enter or Return key to accept the default geographic location Americas or enter the number that corresponds to yo...

Page 64: ...nty 14 Eastern Time Indiana Pulaski County 15 Eastern Time Indiana Starke County 16 Eastern Time Indiana Switzerland County 17 Eastern Time Indiana most locations 18 Eastern Time Kentucky Louisville a...

Page 65: ...he data as displayed The script then completes the network configuration and then begins the VCX Services configuration Please wait while the wizard completes Saving configuration Done Welcome to the...

Page 66: ...ite name provides a user friendly description of a location in a multi site VCX installation This may be used to identify a site in certain management interfaces The site name may be up to 255 charact...

Page 67: ...pplications which require it A blank entry means no change Password for the cworks user Password for the cworks user confirm 3Com Corporation recommends that you change the default passwords for the a...

Page 68: ...passwords for the app cworks oracle root sockroot tomcat and vcx accounts To change a password enter the new password twice To leave the default password for any account in place press the Enter or R...

Page 69: ...tem For VCX Connect enter the hostname of the other VCX Connect system If there is no other IP Messaging system in your installation leave this entry blank Hostname of peer IP Messaging system vcxsec...

Page 70: ...wish to change any of the Auth Dir Service parameters N Press the Enter or Return key to accept the changes you have made to the cworks account password or enter Y to change the values Configuring ad...

Page 71: ...tation To change the default value erase the suggested string private and enter one that you want NOTE If you make a change here you must make the same change on your SNMP management PC Common Agent s...

Page 72: ...topping vcx devdnldsvr OK Stopping vcx callp OK Stopping vcx tomcat OK Stopping vcx ums OK Stopping vcx bssxml OK Stopping vcx acctxml OK Stopping vcx vcxglobaldir OK Stopping vcx vcxdata OK Stopping...

Page 73: ...VCX components Configuring system OK Configuring vcx firewall firstboot OK Configuring upsmon OK Configuring commagent OK Configuring vcxdata OK Configuring acctxml OK Configuring bssxml OK Configuri...

Page 74: ...AMPLE CONFIGURATION SCRIPTS Starting vcx callp OK Starting vcx devdnldsvr OK Starting vcx adhoc OK Started VCX Services 10 started Reconfiguration Completed At this point the server configuration has...

Page 75: ...ake advantage of warranty and other service benefits you must first register your product at http eSupport 3com com 3Com eSupport services are based on accounts that are created or that you are author...

Page 76: ...the version of software that you initially purchased with your 3Com product To obtain access to this software you need to register your product and then use the Serial Number as your login Restricted...

Page 77: ...ly marked on the outside of the package will be returned to the sender unopened at the sender s expense If your product is registered and under warranty you can obtain an RMA number online at http eSu...

Page 78: ...ail html You can also obtain non urgent support in this region at these email addresses Technical support and general requests customer_support 3com com Return material authorization warranty_repair 3...

Page 79: ...Canada Telephone Technical Support and Repair All locations Network Jacks Wired or Wireless Network Interface Cards All other 3Com products 1 800 876 3266 1 800 876 3266 Country Telephone Number Coun...

Page 80: ...80 APPENDIX D OBTAINING SUPPORT FOR YOUR 3COM PRODUCTS...

Page 81: ...adding a secondary server 28 primary and decondary dervers 18 primary server only 23 configuring the media gateways primary and secondary Servers 20 primary server only 24 when adding a secondary ser...

Page 82: ...nse keys 76 purchasing software upgrades 76 R reconfiguration sample script 60 reconfiguring the secondary server when adding a secondary server 32 when installing a primary and secondary pair of serv...

Page 83: ...port for US and Canada 79 telephone technical support Asia and Pacific Rim 77 telephone technical support Europe Middle East and Africa 78 troubleshooting a USB device connection USB devices troublesh...

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