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3Com HomeConnect 3CRWE50194, User Manual

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3Com HomeConnect 3CRWE50194 User Manual Download Page 41

32

C

HAPTER

 7: T

ROUBLESHOOTING

Ethernet Networks

■

Check all connections to the gateway 

■

Check all connections to each attached device on the 
network

■

Ensure that the TCP/IP settings for all devices are correct 
(see “System Settings for Your Computer(s)”on 
page 14).

■

Ensure that you have an Ethernet interface for each 
networked computer 

■

Each computer must have either Microsoft Windows 95 
(or higher) or Mac OS 8.5 (or higher).

3Com KnowledgeBase

If none of the above information has resolved the problem 
with your gateway, please search the on-line 3Com 
KnowledgeBase at:

http://knowledgebase.3com.com

Refer to Appendix A, Technical Support for additional 
information about how to contact 3Com Technical 
Support.

Summary of Contents for HomeConnect 3CRWE50194

Page 1: ...http www 3com com http www 3com com productreg HomeConnect HomeWirelessGateway User Guide 3CRWE50194 Home Network Management Solution Part No 09 xxxx 000 Published Oct 2000 ...

Page 2: ... a directory file named LICENSE TXT or LICENSE TXT If you are unable to locate a copy please contact 3Com and a copy will be provided to you UNITED STATES GOVERNMENT LEGEND If you are a United States government agency then this documentation and the software described herein are provided to you subject to the following All technical data and computer software are commercial in nature and developed...

Page 3: ...ied as a mobile device as per FCC Section 2 1091 In order to comply with the FCC RF exposure requirements the 3Com HomeConnect Home Wireless Gateway must only be installed with approved antennas and a minimum separation distance of 20 cm 8 inches must be maintained from the antenna to any near by persons ...

Page 4: ...8 WAN 8 Wireless LAN 8 Ethernet LAN 8 Rear Panel 8 Power Adapter Socket 8 Reset 9 Cable DSL 9 Ethernet 9 3 BASIC INSTALLATION Connecting the Wireless Gateway to the Internet 11 External Cable and DSL Modem Connections 11 Connecting the Wireless Gateway to Your Network 12 Home Networking and Wireless Networking Basics 12 Setting up Ethernet Networking 13 Powering Up 14 System Settings for Your Comp...

Page 5: ...rd 18 Setting Up Your Home Wireless Gateway 19 5 ACCESSING THE INTERNET Internet Connection Settings 21 External Cable and DSL Modem 21 6 ADDITIONAL FEATURES Status 25 Client Privileges 26 Tools 28 System Test 28 Security Log 28 Reset Home Wireless Gateway 28 Restore Factory Settings 28 Update Firmware 28 7 TROUBLESHOOTING Home Wireless Gateway 31 Modem 31 Cable or DSL 31 Ethernet Networks 32 3Com...

Page 6: ... 34 Access by Analog Modem 34 Access by Digital Modem 34 Support from Your Network Supplier 34 Support from 3Com 35 Returning Products for Repair 36 GLOSSARY INDEX WARRANTY AND REGULATORY COMPLIANCE 3Com Corporation Limited Warranty 45 Regulatory Compliance Information 48 3Com End User Software License Agreement 50 ...

Page 7: ......

Page 8: ...ateway 7 5 Home Wireless Gateway Front Panel 7 6 Home Network Gateway Rear Panel 8 7 Cable or DSL Modem Connected to the Gateway 12 8 Connecting the Gateway to an Ethernet Network 14 9 Web Browser Location Field 17 10 Home Network Gateway Main Page 18 11 Setup Page 22 12 Cable DSL Setup Standard Page 23 13 Status Page 25 14 Client Computer Setup Client Privileges Page 26 ...

Page 9: ......

Page 10: ...e computers in your home connect them all to a single Internet outlet and harness the combined power of all of your computers using both wired and wireless connections HomeConnect Wireless Gateway The HomeConnect Wireless Gateway is designed to provide effective and transparent management of both your home computer network as well as your connection to the Internet with the convenience of a wirele...

Page 11: ...lize the wireless gateway in your network figure 2 however it becomes your connection to the Internet as well as providing you with many other options such as network management firewall protection and roaming capability Figure 2 Home Network Using a Wireless Gateway Cable DSL or 56K modem Internet ...

Page 12: ...irewall technology The preconfigured always on corporate grade firewall security combines Stateful Packet Inspection SPI and dynamic packet filtering to provide a robust and flexible defense system for your home network The firewall looks for known data patterns used by hackers and prevents them from harming your network Updates are available online to detect and block out new hacker patterns Your...

Page 13: ...ical step by step procedure that allows you to set up your home network for multiple computers and other devices Minimum System Requirements Your HomeConnect Wireless Gateway requires that the computer s in your home wireless network are configured with at least the following A cable modem or DSL modem with an Ethernet port RJ 45 connector Windows Millennium Windows NT Windows 2000 Windows 98 Wind...

Page 14: ...d ports Chapter 3 explains the physical connections between the gateway and the Internet the wireless connection between the gateway and your computer s as well as how to configure the computers on your network Chapter 4 contains a basic overview of the setup program Chapter 5 details the steps involved in accessing the Internet with your gateway whether you are using an external cable or DSL mode...

Page 15: ...6 CHAPTER 1 WELCOME TO HOME WIRELESS ...

Page 16: ...panel of the gateway contains a series of indicator lights that help describe the state of various networking and connection operations Figure 5 Home Wireless Gateway Front Panel Internet Network Po wer 56K Cable DSL Ph oneline Ethernet Home Network Gateway 3Com HomeConnect Internet Network Power 56K Cable DSL Phoneline Ethernet Home Network Gateway 3Com HomeConnect ...

Page 17: ...nsmitted to an associated wireless client If the light is blinking slowly no wireless client is associated with the gateway Ethernet LAN These three lights one per port display the state of your Ethernet connections If the light is on that port is connected to your Ethernet network If the light is off the port is not connected to your Ethernet network Rear Panel The rear panel Figure 6 of the gate...

Page 18: ...set switch for 3 seconds Cable DSL The Cable DSL port identified by a blue border accepts an RJ 45 connector to connect your gateway to the Internet See External Cable and DSL Modem Connections on page 11 for more details Ethernet Three ports are available to connect to Ethernet hubs or to connect other Ethernet compatible computers to the gateway These are dual speed 10 100 Mbps ports that accept...

Page 19: ...10 CHAPTER 2 HOME WIRELESS GATEWAY ...

Page 20: ...t step of installing your gateway is to physically connect it to a cable or DSL modem in order to be able to access the Internet External Cable and DSL Modem Connections To use your gateway to connect an external cable or DSL modem to the Internet Figure 9 1 Insert one end of an Ethernet RJ 45 Category 5 cable in the Cable DSL port on the rear panel of the gateway see Cable DSL on page 9 2 Insert ...

Page 21: ...nternet from any computer in your house If you have a printer scanner or fax connected to your home network you will also be able to print scan or fax from any computer in your house With the addition of the 3Com Home Wireless Gateway to your home network you can combine both wireless and wired networking Your wireless gateway uses radio signals to transmit and receive data without wires You can c...

Page 22: ...ready install or connect an Ethernet network adapter for each computer on your home network Ethernet network adapters such as the 3Com HomeConnect Ethernet Network Adapter can be purchased at your local electronics retailer 3 Configure and set up the computers on your home network Again you may have already completed this step See the documentation that came with your Ethernet network adapter for ...

Page 23: ...gateway will power up and the Power indicator light on the front panel will illuminate see Power on page 8 System Settings for Your Computer s Each of the computers on your home network needs to have settings in its TCP IP control panel adjusted to take advantage of the gateway Wireless Network Settings After you have set up your gateway for use with your home network and your Internet connection ...

Page 24: ...puter use the following procedure to change your TCP IP settings 1 From the desktop select Apple Menu Control Panels and TCP IP 2 In the TCP IP control panel set Connect Via to Ethernet The Connect Via drop down list is generated by clicking the up or down arrows From the list select Ethernet 3 In the TCP IP control panel set Configure to Using DHCP Server The Configure drop down list operates in ...

Page 25: ...n 6 Restart your computer Macintosh If you are using a Macintosh computer use the following procedure to change your TCP IP settings 1 From the desktop select Apple Menu Control Panels and TCP IP 2 In the TCP IP control panel set Connect Via to Ethernet The Connect Via drop down list is generated by clicking the up or down arrows From the list select Ethernet 3 In the TCP IP control panel set Conf...

Page 26: ...ll attempt to automatically collect the networking setup information from your Internet Service Provider ISP If you get access to the Internet the gateway has received this required information from your ISP and 3Com recommends that you perform step 2 below and then change your password and update your time zone immediately see Change your password on page 22 If your Web browser informs you that y...

Page 27: ... from the main menu which consists of four topics Setup Status Tools and Help that page will appear as shown in Figure 12 Menu Tab On some of the pages of the setup program Figure 13 for example a menu tab will appear containing a list of options pertaining to main menu topic page Selecting one of the options in the menu tab generates a page pertaining to the option you chose Gateway Setup Wizard ...

Page 28: ...eed to the Cable DSL Settings Standard screen If your ISP has not supplied you with a Static IP address or a DNS address click Enter and proceed to Step 11 Otherwise proceed to step 5 5 If your ISP has provided you with an IP address and or a DNS address click Yes and enter the information in the appropriate location Click Enter to complete the Standard Cable DSL setup The Cable DSL Settings Advan...

Page 29: ...ds to set up encryption Select YES generate encryption keys automatically to allow the Home Wireless Gateway to automatically generate the encryption keys OR Select YES enter encryption keys manually so that you may manually generate the keys To do this enter 5 hexadecimal digit pairs for each of the 4 keys in the locations provided NOTE A hexadecimal digit is a number or letter in the range 0 9 o...

Page 30: ... use an externally attached cable DSL modem connected to your gateway you will need to enter information provided to you by your ISP To configure your cable or DSL modem to the gateway follow the procedure below or use the Gateway Setup Wizard which can be accessed from the Setup page see Gateway Setup Wizard on page 18 and Setup Page on page 22 1 Connect the gateway to one of your computers See C...

Page 31: ...3com When the Change Password page appears type the factory default username and password into their respective text boxes and then your new password in both the New Password and Re enter Password for Verification text boxes Click Enter Note Write this password down and keep it in a safe place so that you can change your settings in the future 6 Go to the cable DSL modem setup Select Cable DSL fro...

Page 32: ...t question Enter the IP address subnet mask address and ISP gateway address in the appropriate text boxes Each address will be made up of 4 groups of numbers separated by periods Enter each number group in a separate text box For instance if your IP address is 222 11 123 100 enter 222 in the first IP address text box 11 in the second and so on If your ISP has given you a DNS address select Yes und...

Page 33: ...Enter Since the gateway firmware contains its own PPPoE client proxy you no longer need to run PPPoE client software from your ISP to access the Internet You can simply start your browser and surf the Internet immediately after setting up your cable or DSL modem You have successfully installed and configured your cable or DSL modem for use with your gateway Your Internet connection is now protecte...

Page 34: ...he Status page Figure 13 in your Web browser window On this page a graphical representation of your home network and Internet connection is provided Flashing arrows signify that the connection is operating Broken arrows such as the Wireless arrows in Figure 13 signify that a connection is not being used or is not functioning correctly Figure 13 Status Page On the left side of the page is textual i...

Page 35: ... a way for you to control what kind of Internet service each of the computers on your home network can use For example you may not want your children s computer to have access to the Internet during a period of time in which you cannot monitor its use When you assign client privileges you can instruct the gateway to block Internet access to any computer on your home network You can also limit othe...

Page 36: ...button and choose a daily and weekly time period from the drop down menus 4 Click Save 5 Set the IP address on the computer Now that the gateway knows which services to block and when to block them you must set up the computer on which you intend to block the services On the selected computer go to the IP address dialog box in Windows select Start Settings Control Panel Network TCP IP and Properti...

Page 37: ...ain access to your home network by computer hackers or other individuals Reset Home Wireless Gateway If your gateway is not operating correctly you can choose this option to generate the Reset gateway page Clicking on the Reset button will reset the gateway with all of your settings remaining intact If you don t want to reset the gateway click on the Cancel button which sends you back to the Tools...

Page 38: ...s a higher version number continue with this procedure 4 Download the software You can choose where on your hard drive you want to download your firmware Note the location of the downloaded firmware 5 Return to the Update Firmware page and click Enter 6 In the next page enter the location of the downloaded firmware You can either enter the directory path in the text box C download for example or s...

Page 39: ...30 CHAPTER 6 ADDITIONAL FEATURES ...

Page 40: ...ge 14 Ensure that the latest firmware is installed in the gateway Modem Cable or DSL Check your Cable DSL link light to verify a good connection Check your cable or DSL modem to verify that the power cable is connected Check your cable or DSL modem to verify that the cable or DSL line is connected Reboot your Cable DSL modem If your ISP does not support automatically assigned networking settings t...

Page 41: ...on page 14 Ensure that you have an Ethernet interface for each networked computer Each computer must have either Microsoft Windows 95 or higher or Mac OS 8 5 or higher 3Com KnowledgeBase If none of the above information has resolved the problem with your gateway please search the on line 3Com KnowledgeBase at http knowledgebase 3com com Refer to Appendix A Technical Support for additional informat...

Page 42: ...cess to online support information such as technical documentation and software library as well as support options ranging from technical education to maintenance and professional services 3Com FTP Site Download drivers patches software and MIBs across the Internet from the 3Com public FTP site This service is available 24 hours a day 7 days a week To connect to the 3Com FTP site enter the followi...

Page 43: ...m Your Network Supplier If additional assistance is required contact your network supplier Many suppliers are authorized 3Com service partners who are qualified to provide a variety of services including network planning installation hardware maintenance application training and support services When you contact your network supplier for assistance have the following information ready Product mode...

Page 44: ...list of system hardware and software including revision levels Diagnostic error messages Details about recent configuration changes if applicable Below is a list of worldwide technical telephone support numbers Country Telephone Number Country Telephone Number Asia Pacific Rim Australia Hong Kong India Indonesia Japan Malaysia New Zealand Pakistan Philippines 1 800 678 515 800 933 486 61 2 9937 50...

Page 45: ...7468 0800 71429 800 17309 0800 113153 0800 917959 0800 1821502 06800 12813 1 800 553117 1 800 9453794 800 879489 Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 0800 0227788 800 11376 0800 3111206 0800 831416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 Latin America Argentina Brazil Chile Colombia AT T 800 666 5065 0800 13 3266 1230 020 0645 98012 2127 M...

Page 46: ...srael Italy Netherlands Norway Poland Portugal South Africa Spain Sweden Switzerland U K 0800 297468 0800 71429 800 17309 0800 113153 0800 917959 0130 821502 06800 12813 1 800 553117 1 800 9453794 800 879489 0800 0227788 800 11376 0800 3111206 0800 831416 0800 995014 900 983125 020 795482 0800 55 3072 0800 966197 Latin America 1 408 326 2927 1 408 326 3355 U S A and Canada 1 800 527 8677 1 408 326...

Page 47: ...38 CHAPTER TECHNICAL SUPPORT ...

Page 48: ...e domain names and IP addresses so that when a domain name is requested as in typing 3com com into your Internet browser the user is sent to the proper IP address The DNS server address used by the computers on your home network is the location of the DNS server your ISP has assigned DSL modem DSL stands for digital subscriber line A DSL modem uses your existing phone lines to send and receive dat...

Page 49: ... service provider An ISP is a business that provides connectivity to the Internet for individuals and other businesses or organizations LAN Local area network A LAN is a group of computers and devices connected together in a relatively small area such as a house or an office Your home network is considered a LAN MAC Address MAC stands for media access control A MAC address is the hardware address ...

Page 50: ...ting your network from hacker attacks subnet mask A subnet mask which may be a part of the TCP IP information provided by your ISP is a set of four numbers configured like an IP address It is used to create IP address numbers used only within a particular network as opposed to valid IP address numbers recognized by the Internet which must assigned by InterNIC TCP IP Transmission Control Protocol I...

Page 51: ...42 GLOSSARY ...

Page 52: ...date front panel 5 7 FTP 27 G Gateway 40 Gateway Setup Wizard 18 H hackers 3 24 I Installation Map 3 4 Internet Service Provider 21 31 40 Internet services 27 IP address 17 23 27 40 IP address dialog box 27 ISP gateway address 23 ISP See Internet Service Provider L LAN 40 lights Cable DSL 31 power 8 14 M MAC address 40 Macintosh 15 16 Mac OS 4 32 main page 18 menu tab setup program 18 MIBs 33 Mini...

Page 53: ...products for repair 36 S Security Log 28 setup program 5 17 21 software update 31 SPI See Stateful Packet Inspection Stateful Packet Inspection 3 41 status page 25 subnet mask 23 41 System Test 28 system tools 28 T TCP IP 41 TCP IP settings 31 32 Macintosh 15 16 Windows 15 16 technical support 3Com URL 33 bulletin board service 34 network suppliers 34 product repair 36 Telnet 27 time zone 22 troub...

Page 54: ...hipment or the remainder of the initial warranty period whichever is longer SOFTWARE 3Com warrants to Customer that each software program licensed from it except as noted below will perform in substantial conformance to its program specifications for a period of ninety 90 days from the date of purchase from 3Com or its authorized reseller 3Com warrants the media containing software against failure...

Page 55: ...ecommended that they be insured or sent by a method that provides for tracking of the package Responsibility for loss or damage does not transfer to 3Com until the returned item is received by 3Com The repaired or replaced item will be shipped to Customer at 3Com s expense not later than thirty 30 days after 3Com receives the defective product and 3Com will retain risk of loss or damage until the ...

Page 56: ...THER BASED IN CONTRACT OR TORT INCLUDING NEGLIGENCE FOR INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY KIND OR FOR LOSS OF REVENUE OR PROFITS LOSS OF BUSINESS LOSS OF INFORMATION OR DATA OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE INSTALLATION MAINTENANCE USE PERFORMANCE FAILURE OR INTERRUPTION OF ITS PRODUCTS EVEN IF 3COM OR ITS AUTHORIZED RESELLER ...

Page 57: ...vice compliies with Part 15 of the FCC Rules and Regulations Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product NOTE This...

Page 58: ...ON To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing ...

Page 59: ...JAPAN ...

Page 60: ...of the Software is expressly prohibited However if you are a European Community EC resident information necessary to achieve interoperability of the Software with other programs within the meaning of the EC Directive on the Legal Protection of Computer Programs is available to you from 3Com upon written request EXPORT RESTRICTIONS You agree that you will not export or re export the Software or acc...

Page 61: ...ng the Software Such warranties and limitations of liability are incorporated herein in their entirety by this reference SEVERABILITY In the event any provision of this License Agreement is found to be invalid illegal or unenforceable the validity legality and enforceability of any of the remaining provisions shall not in any way be affected or impaired and a valid legal and enforceable provision ...

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