3Com 3100, User Manual

Page: 41 / 114

Forwarding Incoming Calls 41
Call Coverage Points Your call coverage points are the destinations you forward your calls to
when you do not answer. They can be telephone extensions or external
telephone numbers, your voice mail box, or an automated attendant.
Condition to Forward
Calls
You can choose when to forward calls:
■
Default — Forwards unanswered incoming calls to your default call
coverage point after a specified number of rings if you have not
specified another condition.
■
Call Forward No Answer — Forwards unanswered incoming calls to
a call coverage point when your phone rings for a specified number of
rings.
■
Call Forward Busy — Forwards incoming calls to a call coverage
point when your phone is busy.
If you have multiple lines, all lines must be in use in order for Call
Forward Busy to engage.
■
Call Forward All — Forwards all incoming calls without ringing to a
call coverage point regardless of the state of your phone.
Use this feature when, for example, you plan to be away from your
phone for an extended period of time.
Setting Call Forward
from the Telephone
You can set call forwarding from your telephone. You choose the
condition for call forwarding (default, no answer, busy, or all) and the
destination. When you specify an external telephone number as the
destination, start by entering a
9 or 8 or whatever is required to access an
outside line. Example: 912815551212 dials (281) 555-1212. You can
enter a * if a pause is required between an access code and a destination
number.
The number that you choose may be limited by your call permissions. To
view your permissions, log in to NBX NetSet utility and go to
My Calling
Privileges > Call Permissions .
From the telephone, you can set call forwarding using feature codes. Use
the NBX NetSet utility to see your call forwarding settings.
Forward to Mail
From the telephone, you can set your 3Com Telephone so that all
incoming calls go directly to your default call coverage point, usually your
voice mailbox. You can change the destination to the Auto Attendant or
receptionist or a different telephone number. This feature is referred to as