10ZiG Technology Limited ZiGnature Pad 1400, User Manual

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Troubleshooting
This section deals with common problems that may arise when you are using your 10ZiG
Zignature Pad and accompanying software. If you do not find an answer here, please contact
an authorized Zignature Pad service representative.
Hardware Damage
The following symptoms are hazardous to your safety:

The power adaptor is damaged or frayed.

Liquid is spilled onto the Zignature Pad .

The Zignature Pad is exposed to water.

Any part of the Zignature Pad is damaged.

Any unusual product behavior such as odors.
Fix: Disconnect the power immediately, remove the power adaptor from the Zignature Pad,
and call an authorized Zignature Pad service representative.
Setup Re-Run Error
Symptom Upon re-running the setup, you may see this warning:
"AddMonitor() failed. Error #3006: The specified print monitor has already
been installed."
Cause The print spooler did not stop in time.
Fix Continue the installation, uncheck "Run 10ZiG VPort" on the last screen, and
re-run the setup.
After Installing, “Unable to Load LIBUSB.DLL” Error
Symptom After installing the 10ZiG Software Suite with a USB connection, an error
message appears: "Unable to load LIBUSB.DLL".
Cause
The Start 10ZiG VPort checkbox was selected during installation. This error
message is shown by the VPort Agent when it tries to connect to the Zignature
Pad via a USB connection.
Fix During the initial installation, the Zignature Pad USB driver is installed. The USB
driver setup process includes a warning of an unsigned driver, and prompts
you to confirm the installation. You should confirm it. If you did confirm and
the error message still appears, connect the Zignature Pad via the USB port to
the computer. This completes the USB driver installation.
To connect via the network to the Zignature Pad, right click the VPort Agent icon in the
Windows notification area, and select Configure and Zignature Pad network connection.
Define the Zignature Pad IP address.